饭店情景英语-无预定客人的入住接待
检查入住客人是否预订，并安排其入住-酒店英语情景对话
没有预定就到酒店⼊住的客⼈，酒店会询问来宾是否有预订过酒店。
请看下⾯的酒店英语⼝语对话。
R:Good afternoon,Sir and Madam.May i help you?下午好，先⽣夫⼈，需要我帮忙吗？G:Good afternoon,i'm Jack Wilson.My wife and i have just arrived.We'd like to have a room at your hotel for tonight.下午好，我是杰克威尔逊。
我和我的妻⼦刚刚抵达我们需要今晚在旅店住⼀晚R:Welcome to our hotel.Have you made any reservations?欢迎来到我们旅馆，你有预约吗？G:I'm afraid not.Could you arrange a twin-bed room with a bath for us?恐怕没有。
你能安排⼀个可以洗澡的双⼈床房间吗？R:Wait a moment,please...Oh,Room 1111 is available,which commands a good view of Huangpu River.请等⼀下。
哦，可以⽤1111室，它临黄浦江的景⾊G:Great,l'll take it.How much do you charge?太好了，我定了，多少钱？R:RMB 720 Yuan720元G:OK好的R:Please show me your passports and fill in this registration form.请让我看看你的护照，并填写登记表。
G:I'll take care of it.我会搞定的。
R:Thank you.Would you please pay RMB 1500 Yuan as deposit?谢谢您。
餐厅服务英语接待客人精编版
餐厅服务英语接待客人公司内部编号：（GOOD-TMMT-MMUT-UUPTY-UUYY-DTTI-Receiving the Diners 接待客人Unit 2 Receiving the Diners 接待客人ConversationA. Seating an individual dinerHostess: Good afternoon, madam. Have you got a reservation?Gueset: Yes, for 12:30.The name is Bush.H: Yes, you’re welcome, Miss Bush.Could you follow we,pleaseHow about the table near the windowG: Oh, it’s quite good.It has a good view of the city.H: Yes, take your seat, please.I’ll bring a menu for you right away.B.Seating group guestsWaitress: Good evening, ladies and gentlemen.Welcome to our restaurant.Are you the members of the same group?Guest: Yes, we are.We have a reservation in your restaurant.W:Yes, your tables are over there.Would you please come this way?G: Thank you.G: I think so.W: Please take your seats.Please sit at the same table for each meal.Just a moment, please. We’ll bring your food and drinks right away.G: Miss, can I have Maotai?W: Yes, but I’m afraid you’d have to pay extra for it.G: Yes, I will. By the way, I want to try some famous dishes from your city. Can I ask for some?W: Yes, CERTAINLY. Since you are group guests, we’ve arranged a set menu for you. If you want to have extra food, you should also pay extra for it.G: Oh, I see. I’d be glad to do that.W: Just a moment, please. Here is the menu. You can choose what you like from the menu. I’ll come around to take your orders a moment later.G: Thanks a lot.C. Seating the guests without a reservationWaiter: Good evening, sir.Guest: Gee! So busy here. Could you arrange us a table for two, please?W: Do you have a reservation?G: No, we don’t.W: Well, I’m sorry, but I don’t think I can do much to help you for the moment. We’re filled up right now.G: But we are leaving this city tomorrow morning. We’re told the food served here is tasty and delicious. you won’t have us leaving the city with a pity, will you?W: Well, certainly not. But do you mind waiting?G: We’d rather wait.W: All right. Would you please wait in the sitting room or in the bar to have some drink I’ll inform you as soon as there’s a table free.G: That’s very kind of you to do so.Useful Expressions1. Have you made a reservation with us 请问您在我们这儿有预订吗2. How many are you A table for four 请问几位一张4人的餐位吗3. Would you like to sit by the window 请问您是否喜欢坐在靠窗口的位子4. I’m afraid we don’t have a no-smoking section. 对不起，我们这儿没有无烟区。
酒店入住接待情景对话英文
酒店入住接待情景对话英文- Dialogue 1:Receptionist: Good evening, how may I assist you?Guest: I have a reservation under the name of John Smith.Receptionist: Thank you, Mr. Smith. Could you please provide me with an identification document and a credit card for verification?Guest: Sure, here's my passport and credit card.Receptionist: Thank you. Everything seems to be in order. Let me just quickly confirm the details of your reservation. You will be staying with us for two nights in a deluxe room with a king-sized bed, is that correct?Guest: Yes, that's right.Receptionist: Excellent. Our check-in time is 2:00 PM, and it is currently 4:30 PM, so your room is ready for you. Here is your key card. Your room is located on the 9th floor, room number 904. Guest: Thank you. Could you please also let me know the Wi-Fi password?Receptionist: Of course. The Wi-Fi password is "hotelguest123". Is there anything else I can assist you with?Guest: Not at the moment, thank you.Receptionist: Alright, enjoy your stay with us, Mr. Smith.Guest: Thank you.- Dialogue 2:Receptionist: Good afternoon, welcome to our hotel. How can I help you?Guest: Hi, I would like to check-in. I have a reservation under the name Mary Johnson. Receptionist: Thank you, Ms. Johnson. Could you please provide me with a valid ID and a credit card for verification purposes?Guest: Here's my driver's license and credit card.Receptionist: Thank you for providing the required documents, Ms. Johnson. Let me just confirm the details of your reservation. You will be staying with us for three nights in a standard double room, is that correct?Guest: Yes, that's correct.Receptionist: Great! Our check-in time is 3:00 PM, and it is currently 4:45 PM, so your room is ready. Here is your room key. You will be staying on the 6th floor, room number 621.Guest: Thank you so much. By the way, do you have a gym in the hotel?Receptionist: Yes, we do have a gym on the ground floor, accessible to all guests. It is open from 6:00 AM to 10:00 PM.Guest: Perfect! Thank you for the information.Receptionist: You're welcome. Enjoy your stay, Ms. Johnson.Guest: Thank you, I appreciate it.。
饭店情景英语-无预定客人的入住接待
Student 1---Receptionist Student 2--- Guest
实践任务
教师 拍摄 学Biblioteka 表演词汇和句型 教师提供 语言 环境支撑 评价标准 入住登记表 情景和道具
Check in
● words and phrases --- available ，lobby，recommend ---to be booked up， to get in touch with
Check in
多媒体辅助法
◆展示入住接待的英语录像: 达到直观、身临其境的效果。 ◆接待程序和接待用语的归纳: 条理清晰, 容易理解和掌握。
教法设计
提高学习兴趣 增加语言信息输 入 丰富语言教学内 容
◆ 提供情景图表:
英语模拟接待语言环境的有力支撑。
Check in
教学对象及现状
---旅服专业2年级学生 ---具备一定的前厅部接待专业知识 ---有较强的好奇心、表现欲
Arrange a taxi for him
Say goodbye
接待用语
if there is a room available（有房提供）
Good morning, may I help you? Have you made a reservation? How many people do you have, please?
Check in
情景角色扮演法
● 实践任务
小组代表表演对话。 -----熟悉接待程序、 掌握英语接待用语。
学法分析
体验接待员英语的运用 提高语言表达能力 突出英语的应用能力
酒店情景对话（英语·前台·入住）
酒店情景对话（英语·前台·入住）第一篇：酒店情景对话(英语·前台·入住)English Drama of Hotel Management English英语话剧酒店管理英语Service Counter（A：Receptionist/the waitressB：Guest）A: Good afternoon.Welcome to Qingdao Sea-view Garden Hotel.Can I help you, sir?B: Well, I’m~~~ from `````.I’d like to check in, please.A: All right.Do you have a reservation with us, sir?B: Sorry, I didn’t book any room before.I would like to know which standard room do you have ？A: Wait a moment, please。
We have triple room, standard double room, and standard single room.What kind of room do you need?B ：what’s the price for standard double room？A：oh，sir。
the price for standard double room is 288 Yuan。
B: What!Why is so expensive？A：yes，sir。
Our hotel is an international 5-star chain hotel，and adoptsinternational standard price。
triple room is 476 yuan, is 288 yuan, and standard single room is 136 yuan.all the room has TV, AC(air conditioner), free internet access and breakfast.Oh, excuse me，the dinning roomlocates at 6th floor, between 7am to 9am.B：OK，I know now。
酒店英语对话场景案例
酒店英语对话场景案例Case 1: At the Reception Desk 前台接待员Guest: Hello, I have a reservation for a double room.前台接待员：早上好，我已经为您预订了一个双人间。
Guest: Can I check in now?客人：我现在可以办理入住手续吗？Receptionist: Yes, please fill out the registration form.前台接待员：是的，请填写登记表。
Guest: What is the check-out time?客人：退房时间是几点呢？Receptionist: You can check out until 12 noon.前台接待员：直到中午12点前退房。
Case 2: In the Restaurant 餐厅里Guest: Can you recommend some local dishes?客人：你能推荐一些当地菜肴吗？Waiter: Yes, the spicy noodles are very popular.服务员：是的，辣面条很受欢迎。
Guest: I'll try it. Could you also bring me some coffee?客人：我会试试。
你能给我带些咖啡吗？Waiter: Of course, coffee is our specialty.服务员：当然，咖啡是我们的特色。
Case 3: In the Room 在房间里Guest: The room is very comfortable.客人：这个房间很舒服。
Housekeeper: Yes, we have upgraded the mattresses recently.客房服务员：是的，我们最近升级了床垫。
Guest: ThankThe bathroom is also very clean. 客人：浴室也很干净。
酒店接待英语情景对话
酒店接待英语情景对话英语对话教学是随着对话时代的到来应运而生的。
它吸收了民主、平等的对话主义精神,又融合了语言学派的理论精华,是赋有旺盛生命力的教学形态。
小编精心收集了酒店接待英语情景对话，供大家欣赏学习!酒店接待英语情景对话1R=Reservation Clerk 预定员 G=Guest 顾客R：Good morning. Room Reservations . May I help you?您早，客房预订部，请问有什么可以帮助您?G：Yes，I’d like to book a room.我想预订一个房间。
R：Thank you， sir. For which date and how many guests will there be in your party?谢谢您。
要订在什么时候?您一行有多少人?G：From April 16th to 20th .Just my wife and myself.4 月 16 日到 20 日。
只有我和我太太。
R：From April 16th to 20th ?? .And which kind of room would you prefer， sir?4 月 16 日到 20 日。
请问您想预订哪种房间。
G：A Twin，please.R：Could you hold the line please? I’ll check our room availability.(After a while ) Thank you for waiting ， sir. We have a twin room at US$180 per night， will that be all right?请别挂断好吗?我来检查一下是否有空房间。
(过来一会儿)让您久等了，先生。
我们有空余的双床间，现在价格是每晚180 美元，这样可以吗?G：Ok，I’ll take it.好的，我订了。
饭店情景英语无预定客人的入住接待讲诉
Departure 抵店前 活动周期 Occupancy 住店期 Arrival 抵店时
住店服务 During the stay
入住登记 Check in
2-1 2-2 2-3
Unit 2 接待部 Reception Desk
Check in
2-2 Receiving a walk-in guest
学法分析
自主探究
小组合作
--- 英语基础差次不齐
---缺乏开口说英语的勇气和信心 ---语言组织能力、应用能力有待提高
角色扮演
Check in
自主探究法
●感知任务
录象导入：观察 “哪种客人的入住接 待? ” 新课讲授： 思考：“如何接待这种客 自主学习：人？”
探究: “接待方式是怎样？” 掌握两种 “运用哪些英语？” 接待方式
学法分析
主动学习, 消化重难点
掌握 无预定客人 的接待用语。 英语接待用语
Check in
小组合作法
● 接受任务
--任务的选择 --角色的分配
学法分析
不同英语水平学生 语言能力的互相促进 培养合作学习能力
● 准备任务
--对话的准备（口头、书面） --不同接待方式的接待用语 --对话的交流（语音、语调、语气）
教材分析
(无预订客人的入住接待 )
课 程 标 准 ---
学生能用英语熟练地完成
无预订客人的入住登记，
熟悉接待程序，
掌握住宿登记的规范用语。
Check in
教学目标---以就业为导向
教材分析
办理无预订客人入住 接待的英语口语技能
能力
英语接待要点 礼貌微笑
英语接待用语
- 1、下载文档前请自行甄别文档内容的完整性，平台不提供额外的编辑、内容补充、找答案等附加服务。
- 2、"仅部分预览"的文档,不可在线预览部分如存在完整性等问题,可反馈申请退款(可完整预览的文档不适用该条件!)。
- 3、如文档侵犯您的权益，请联系客服反馈,我们会尽快为您处理(人工客服工作时间：9:00-18:30)。
Check in
Prepare the task (准备任务)
巡视、
体验任务
1. 四人一组分享交流、自由讨论 2. 小组内接对编写对话 (书面、口头)
指导、
帮助
合作能力 创新能力 语言组织能力 语言表达能力
3. 在小组内预演对话,推选一对参赛代表。
角 色 扮 演 法
Check in
Demonstration 模拟汇报
OK, here’s the key to room 908 and your room cards. Please keep them. And the bellman will show you up. Have a nice evening, and enjoy your stay here.
Oral English Evaluation Standard (评价标准)
Good manners( 接待礼仪) Procedures (程序正确) Words
(用词准确 )
10 10 10 10 15 15 15 15
Contents (内容正确)
Pronunciation (发音标准)
Fluency (表达流利 ) Coherent (意思连贯)
1.教师和学生示范一则对话. 角 色 扮 演 法 2. 各组推选一对学生表演自编的对话.
Student 1---Receptionist Student 2--- Guest
实践任务
教师 拍摄 学生 表演
词汇和句型 教师提供 语言 环境支撑 评价标准 入住登记表 情景和道具
Check in
● words and phrases --- available ，lobby，recommend ---to be booked up， to get in touch with
重点2
Just a moment, please. I have to check the arrival list if there’s a room available. Oh, yes, we have a room for you. Can I see your passport, please？ Thank you. And would you mind filling in the registration form? Yes, thanks. How are you going to pay ? In cash or by credit card?
>8 sentences (不少于8句)
Guest Registration Form 临时住宿登记表 Surname英文姓 In Chinese中文姓名 Room No.房号 Type of travel document证件种类 Permanent address 永久地址 Name英文名 Sex性别 Nationality 国籍
任务2: Client 2 (无预订--等到晚六点)
You are standing at the Reception Desk. you have no reservation. Receptionist: It is 4:00 in the afternoon . You suggest him wait until 6:PM.
Check in
多媒体辅助法
◆展示入住接待的英语录像: 达到直观、身临其境的效果。 ◆接待程序和接待用语的归纳: 条理清晰, 容易理解和掌握。
教法设计
提高学习兴趣 增加语言信息输 入 丰富语言教学内 容
◆ 提供情景图表:
英语模拟接待语言环境的有力支撑。
Check in
教学对象及现状
---旅服专业2年级学生 ---具备一定的前厅部接待专业知识 ---有较强的好奇心、表现欲
---Have you made a reservation ?
---I have to check the arrival list.
---Sorry, all the rooms are booked up.
Check in
Items（100分） Scores Good 15-10
环境支撑2
Fair 9-5 Poor 4-0
任务3: Client 1 (无预订--附近找间房)
a single room for tonight. You have no reservation Receptionist: It is 8:00 in the evening. All the rooms are booked up. find a room at a nearby hotel. call a taxi for you
学法分析
主动学习, 消化重难点
掌握 无预定客人 的接待用语。 英语接待用语
Check in
小组合作法
● 接受任务
--任务的选择 --角色的分配
学法分析
不同英语水平学生 语言能力的互相促进 培养合作学习能力
● 准备任务
--对话的准备（口头、书面）
--不同接待方式的接待用语
--对话的交流（语音、语调、语气）
Arrange a taxi for him
Say goodbye
接待用语
if there is a room available（有房提供）
Good morning, may I help you? Have you made a reservation? How many people do you have, please?
教 学重难点 ◎ 教学重点
熟悉无预订客人的前台接待程序。
教材分析
掌握无预订客人的前台入住登记的英语接待用语。
◎教学难点
当酒店客满时，掌握无预定客人两种接待方式 及英语接待用语。
Check in
设计理念
教法设计
● 突出“能力为本位，以就业为导向”。
● 课堂视为职场, 学以致用的职教培养方式。 ●“自主、合作、探究”的学习方式。 ● 情景教学与多媒体教学手段相结合。
1) Put him on a waiting list
难点
2) Find a room for him in a nearby hotel
---If you need a room right now, would you like me to get
in touch with somewhere else for you ? ---What about Huatian Hotel ? ---It is a first-rate hotel. And the room rate is the same as our hotel. It is within easy reach. ( 很近) ---Huatian Hotel’s telephone number is 1234567 --- We will call a taxi or shuttle bus to send you go to there. --- My pleasure.
学法分析
自主探究 小组合作
--- 英语基础差次不齐
---缺乏开口说英语的勇气和信心 ---语言组织能力、应用能力有待提高
角色扮演
Check in
自主探究法
●感知任务
录象导入：观察 “哪种客人的入住接 待? ” 新课讲授： 思考：“如何接待这种客 自主学习：人？” 探究: “接待方式是怎样？” 掌握两种 “运用哪些英语？” 接待方式
ask him to wait till 6:00pm Ask him to rest in the lobby
Find a room in a nearby hotel
Introduce another hotel
Call and confirm the room
--identification --fill in the form --payment --distribute room ---give the key ---deposit
环境支撑1
Vocabulary and sentence patterns (词汇和句型)
● Sentence patterns --I have to check if there is… --If you need a room now, would you like me to … ● Functional language
无房接待用语
if there isn’t any room available（无房提供）
---Oh, sorry, sir. All the rooms are booked up. --- I think we’ll able to arrange for you a room after 6 o’clock. --- If you need any help, do let us know.
学法分析
应对的措施 “笑脸”贴纸鼓励
词汇匮乏，表达困难
表达不够流畅 互动气氛沉闷
适时提示
鼓励、引导、训练、模仿 竞赛方式活跃课堂
对话复习
感知任务
录象导入
思考问题
自主探究
教学程序
结 论 小组合作 角色扮演
体验任务
任务设计
接受准备任务
重 1.接待程序 点 2.接待用语
难点 无房时的 接待用语
环境支撑
实践任务
2-2 Receiving a walk-in guest
现代服务部 齐小凤
Nov 7, 2008
Check in
教 材 分 析
教 法 设 计
学
法 指 导
教