高考英语作文投诉信教案(6页)
高中英语应用文写作---投诉信
高中英语应用文写作---投诉信➢设计理念：通过本节课的教学，了解投诉信的写作思路及基本框架，突破常规另辟蹊径，从内容、结构、语气和语言四个方面分析投诉信的基本写作手法，选择不同类别典型的投诉信作为示范，结合教学实践设计应用文考题与范文习作相结合的赏析课。
➢教学步骤：Step1：导入：Lead-in：何时需要写投诉信，投诉信的使用场景-Writing Purpose➢When do you need to write letters of Complaint?Step2：探讨投诉信写给谁？➢Write Letters of Complaint to→Who is the recipient（receiver）?- To someone it may concern◆shops◆sales clerk◆headmaster◆person in charge◆canteen managerStep 3：探究投诉信文体概述．．．．Step 4: ✍明确投诉信写作步骤：◆第一步：表明自己的身份，说明写信的目的，因何事投诉何人和机构；◆第二步：具体阐述投诉的内容与投诉的理由；◆第三步：提出解决建议并期望尽快解决，表示感谢。
Step 5: 从投诉信的框架、内容、语言、语气四个方面剖析投诉信的具体写作要求Step 6：再深入分析投诉信基本框架的三个段落的组成部分Structure of the letter of complaintBeginning --- Purpose of writing the letter【写信意图-投诉不当行为→说明身份+表明写作的目的】Body Arrangements---【主体段落 →投诉的内容+投诉的具体原因（诉求的条理要清晰）→呈现所有要点+描述事件的经过】Ending ---【希望得到的结果+期待对方调查整改→总结全文，再次点题】Step 7：提供丰富有效的词、词块、句子和段落，做好写作的充分准备;Step 8：让学生掌握如何评判一篇好的投诉信的基本标准;Step 9：具体展开, 仔细分析投诉信6个教学案例投诉学生餐厅食品和服务质量不佳, 投诉网购英文小说质量问题，投诉航班糟糕的服务,投诉商品劣质营业员态度粗暴, 投诉新华书店买的英文词典质量问题, 投诉网购笔记本电脑及英文小说存在的问题，赏析投诉信范文。
高三英语二轮复习应用文写作之投诉信讲义
高三统测小作文（投诉邮件）假如你是李华，最近你在某英文网站订购电影票时遇到了一些问题。
为此，你决定向该公司的客服进行投诉，内容包括：1. 网页设计不合理；2. 退款不及时;3. 希望问题尽快得到解决。
分析过程：体裁：投诉信【邮件】主要时态：投诉内容：客观事实 do、does，事情经过did人称：3 1注意：需要掌握专业词汇：与购票、网站界面设计、退款等相关的专业词汇。
需要语气控制：在投诉时表达不满，同时又需要保持礼貌性，需要在词语选择和句式结构上找到平衡。
文章框架分析第一段：介绍自己+引出难题第二段：描述具体问题+对自己影响第三段：表达期待或者问题尽快解决+感谢处理-------------------------------------------------------------------------------------------------------第一段相关词汇或者短语客户服务部：Customer Service Team邮件开头问候语：I hope this email finds you well.电影票：movie tickets通过你们的网站via your website购买 purchase经历麻烦事 experience difficulties第一段组成1）问候语2）介绍自己+概述什么情况下遇到麻烦事翻译下面句子。
我是李华，最近当我试图通过你们网站买电影票的时候遇到了难题。
【while 引导的主从句】My name is Li Hua, and I recently experienced difficulties while trying to purchase movie tickets via your website.开头其他表示方式【背诵】问候语，我想让你注意一个重要的问题，一个我最近在你们的服务/产品中遇到的问题。
I hope this message finds you well. I am reaching out to bring an important issue to your attention, one that I recently experienced with your service/product.我写这封信是为了正式解决一个关于最近购买/使用[产品/服务]的体验的问题，不幸的是，它并没有达到预期的标准。
英语投诉信讲义高考英语专题复习
投诉信建议型投诉第一段：说明身份、写作目的其次段：投诉内容+理由+改良建议第三段：盼望对方接受建议、解决问题索赔型投诉第一段：说明身份、写作目的其次段：投诉内容+理由〔迫切的不利后果第三段：盼望对方重视并解决问题〔对方提升改良+给自己相应赔偿〕投诉信作文模板1.投诉信〔埋怨信〕(Letter of plaint)〔1〕写作方法①首段：留意客观礼貌a.自我介绍;c.说明目的要求。
①主体：绽开说明投诉缘由、具体理由或后果，留意内容充实，符合交际习惯。
a.具体说明状况，中肯提出问题;b.提出改良建议，说明盼望如何解决；c.拓展题目内容，尤其要强调问题不解决所带来的后果。
①尾段：提出解决方案，不用绽开，留意公正公正、礼貌原那么。
a.表达剧烈愿望，盼望上述问题得到快速恰当的解决；b.有时可就问题的解决限定时间;C.对有关人员的努力表示感谢；d.盼望尽快得到满足答复。
第一局部：提出埋怨并表示圆满套语：(1〕很愧疚打搅您，但我必需严厉?提出投诉。
I am sorry to trouble you but I am afraid that I have to make a serious plaint.〔2〕我很圆满地告知你投诉有关……的事由。
I am sorry to tell you that there should be cause to plain about...〔3〕我真的很厌烦埋怨，但最近有一件事情的确令人烦心。
I really hate to plain, but one thing is really disturbing now.其次局部：阐述问题发生的经过第三局部：指出问题引起的后果〔1〕噪音影响我的睡眠，使得我在上班时间无法集中精力。
结果这些天我已经搞错了好几次The noise disturbs my sleep so that I can't concentrate on my work during the work time, and as a result, I have made several mistakes these days.〔2〕在这样〔嘈杂〕环境下我无法进行讨论，我需要一间宁静的房间。
高中英语作文--- letter of complaint 投诉信课件
表达对解决问题的期望，表示感激，期待回复 如果贵店可以对此事给予足够的重视我将不胜感激。 期待收到您的回复。 I would appreciate it if you could give due attention to this matter. Looking forward to your reply.
The battery needs recharging after it is used for only several hours. This is very upsetting/This upsets me a lot because I have to carry the charger all the time. 升华 非限制性定语从句
第四步：串联成篇
Dear Sir/Madam,
I'm one of your customers, writing to make a complaint about your goods.
I bought a cell phone from your online stor. To my disappointment, after using it one week, I found some problems. To begin with, the battery needs recharging after it is used for only several hours, which is very upsetting because I have to carry the charger all the time. In addition, there are some scratches in the middle of the screen,
高三英语一轮复习应用文写作训练+投诉信+讲义
投诉信文体概述投诉信是人们在遇到一些不文明现象、所购商品质量差、售后服务不满意等情况下解决问题的一个方法。
在语言方面，要注意把握分寸，要公平、公正。
投诉信应包括三个方面的内容：1. 表明写信目的，投诉的内容。
2. 投诉的具体原因。
3. 希望得到的结果。
首段句型:1.我写信是投诉关于……I am writing to complain/make a complaint about…第二段句型：1.我对……不满意有一些主要原因。
首先，……更糟糕的是，……最后，……There are some main reasons why I am not content/satisfied with…. To beginwith, …What’s worse, …Last but not least, …2.为了改善这种情况，我建议你......。
To improve the situation, I suggest that you should…(解决方法).3.我真诚地希望你能改善你们的服务/产品，以及采取恰当的措施防止类似事件再次发生。
I sincerely hope you can better improve your service/product and take proper measures to prevent such mistake arising again in the future.第三段句型：你若能尽快给我一个满意的答复，我将感激不尽。
I would appreciate it if you could give me a satisfactory reply as soon as possible.模板：Dear …,I am Li Hua, one of your customers. I am writing to make a complaint about your service/product.…(事情发生的时间、地点). To my disappointment, I found some problems, which made me upset. To begin with, …(投诉原因一). What’s more, …(投诉原因二). What’s worse, …(投诉原因三), affecting ... seriously.To improve the situation, I suggest that you should…(解决方法). I sincerely hope you can better yourservice/product and that mistake won’t arise again in the future.I am really annoyed about it. I am convinced that you will take my complaints seriously.(另一种段尾表达：I would appreciate it if you could give me a satisfactory reply as soon as possible.)我是李华，你们的一位顾客。
投诉信教学设计
Writing: a letter of complaintI. What is a complaint letter? （什么是投诉信？）▪背景：遇到一些不文明现象、所购商品质量差、售后服务不满意等情况下向相关机构或人员写信，旨在解决问题。
▪语言：要注意把握分寸，要公平、公正、礼貌。
▪内容：1. 表明写作目的，因何事投诉；2. 具体存在的问题；3. 希望得到回复并解决问题。
II. Task presentation（任务呈现）▪假如你是学生会主席李明，请你代表全校同学给校长写一封信，反映一下你校食堂的几点问题，以引起学校重视。
问题包括：1. 菜价昂贵；2.过于油腻，味道不佳，菜品种类少；3.排队时间长，浪费午休时间。
▪注意：1. 词数不少于120；2. 开头和结尾已给出，不计入总词数；3.可适当增加情节，以使行文连贯。
III. Brainstorming（头脑风暴）▪Structure of the text:Paragraph 1: Introduce yourself and express the dissatisfaction directly.Paragraph 2: Describe the details of complaining.Paragraph 3: Expect a reply and express gratitude（感激）.▪Notice:Tense: Present simple.Person: The first person.Key points: 菜价；味道、种类；排队时间。
IV. Useful expressions（词语、句型储备）套用句式：1.写作目的：I’m writing to make a complaint about…2.投诉内容：The reason is that… In the first place,… What’s more,… Last but not least,…3.希望得到的结果：I would appreciate it if you could kindly reply us and give a solution.词语储备：▪代表on behalf of▪抱怨complain▪餐厅canteen▪对……不满be dissatisfied with▪油腻的greasy▪路边摊stall▪对……造成威胁pose a threat to▪排队wait in line▪小憩nap句子储备：▪写这封信是想代表全校同学对餐厅的服务质量提出不满。
2020高考英语作文投诉信课件(5张)
Dear Manager,
My name is Li Hua. I stayed at your hotel, Golden Bay during my visit to Australia from May 1 to 2 with my parents. However，the service in your hotel was too bad. I'm writing this e mail to express my dissatisfaction.
高考英语作文 投诉信
I am writing to show my disappointment about…I recently purchased from your website.
1. And the books were so poorly packed up that the cover of some books was torn, which made me very disappointed.
First, we found our suitcases broken after they were carried to our room by one of your porters. Second, water was leaking out of the toilet in the bathroom. Third, the noise from the bar downstairs went on so late into the night that we couldn't have a good rest.
I sincerely hope you can improve your service so that none of the above happens again.
英语作文投诉信课件
?3. There are some main reasons why I am not content with...At first,...What's more,...Eventually,...
?5. I would appreciate it very much if you could take measures to deal with/ solve the problem as aoon as possible
IV. Consolidation(质疑再探)
? Dear sir,
? I'm writing to express my dissatisfaction about the mobile phone I
?
Sincerely yours,
?
Bu Manyi
v. Homework(课后练习）
? 假设你是李华，你在周日搭乘 102路公交车，该公交车司机的不 文明行为让乘客很愤怒。于是你向公交车公司写一封投诉信。要 点如下：
? 1. 司机的不文明行为（大声讲话、紧急刹车、态度粗鲁等）。 ? 2.希望尽快查清此事。 ? 注意：1.词数100左右。2.可以适当增加细节，以使行文连贯。
bought in 20th Apr. 2015 in your store. Ten days before that, it didn't ring or sent text messages. Then I took them to the seller, but was told that the model has been sold out and I had to wait at least three month for a new one. Later I went to the repairman. He said since it was a new model in China, it was impossibly to fix it without the right spare parts. I was so desperate on hear that. What can I wait that long? Therefore, I sincerely hope you can send to me a new one of some model. I would greatly appreciate it if you could take measures to solve the problem as soon as possible.
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本题要求写一封投诉信。投诉信一般包括三部分：（1）自我介绍并标明要投诉的问题，要做到客观，礼貌，实事求是；（2）写明投诉的原因，问题的经过及产生的后果；（3）提出解决方案，表达自己的诉求货源网。
本题要求考生以李华的身份进行投诉：从网上买的书送货太慢，包装破损，数量不足。主体部分可分为三段：
2.词数100左右;
3.开头和结尾已给出，不计入总词数。
参考词汇：搬运工porter;漏水leak
Dear Manager,
My name is Li Hua._____________________________________________________________
______________________________________________________________________________________________________________________________________________
However, I didn’t receive them until yesterday.And the books were so poorly packed up that the cover of some books was torn, which made me very disappointed.(用含有disappointment的句子改写1.______________________________________________________________________ _______________________________________________) (添加过渡性词语：2._______________
_______________________________________________________________________
_______________________________________________________________________
_______________________________________________________________________
_____________________________________________________）Besides, I’d like to be informed of the process of your dealing with my complaint.
Looking forward to your reply.
Yours,
Li a
二、即时训练
假定你是李华，你和父母在澳洲旅游期间于5月1日至2日入住Golden Hotel酒店，但对其提供的服务不满意：1.搬运工送到房间的皮箱破损；2.卫生间漏水；3.楼下酒吧噪音持续到很晚，影响休息。请发电子邮件给酒店的管理者进行投诉，希望改进服务。
注意: 1.必须包括所有要点，可适当增加细节，以使文章连贯；
高考英语作文投诉信教案
班级姓名小组.
【学习目标】
1.通过审题，学生能明确书面表达的文体。
2.学生能说投诉信的组成部分。
3.学生能列出一篇投诉信的要点并用英语进行简单叙述。
4.学生能在写作中按要求正确使用一部分主从复合句。
【重点难点】
重点：投诉信的组成部分及写作方法。
难点：学生能在写作中按要求正确使用一部分主从复合句。
Yourssincerely,
Li Hua
第一段:介绍在网上订购一套英语书虫系列读物的情况。
第二段:提出存在的问题—送货慢，输的封皮破损，书的数量不足。
第三段:表达自己对这次购物的失望，标明自己的诉求—要么退钱要么邮寄一套新的。
【修订提升】
To whom it may concern,
I’m one of yourcustomers. Iordered a set of Bookworm Series on your website two weeks ago.
【导学流程】
一、假定你是李华，两周前你从网站上订购了一套英语书虫系列读物(Bookworm Series),昨天才收到货，且包装破损，数量不足。请就此向网站客服写封邮件投诉。要求如下：
1.介绍购物情况；
2.反映存在问题；
3.提出解决方案。
注意: 1.词数100左右;
2.可以适当增加细节，以使行文连贯。
_______________________________)，it is not a complete set, as I found one book missing.
I’m sorry to have received such poor service, and I believe I have every right to ask you to deal with this problem.You can return my money. You can also deliver a new set of books to me.（用either…or…改写：3._______________________________________________________________
_______________________________________________________________________
_______________________________________________________________________
_______________________________________________________________________