常用酒店英语词汇大全汇编
酒店英语术语大全
酒店英语术语大全酒店英语术语对于在酒店工作的员工以及与酒店服务相关的人员来说是非常重要的。
以下是一些常见的酒店英语术语及其解释：1.Reception (前台):2.1.Check-in: 入住2.Check-out: 退房3.Front desk: 前台4.Receptionist: 前台接待员5.Guest registration: 客人登记6.Room key: 房间钥匙7.Room number: 房间号码3.Rooms and Suites (客房和套房):4.1.Single room: 单人间2.Double room: 双人间3.Triple room: 三人间4.Quadruple room: 四人间5.Suite: 套房6.King size bed: 特大床7.Queen size bed: 大床8.Twin beds: 双人床9.Room service: 客房服务5.Dining (餐饮):6.1.Breakfast: 早餐2.Lunch: 午餐3.Dinner: 晚餐4.Buffet: 自助餐5.À la carte: 点餐6.Restaurant: 餐厅7.Waiter/Waitress: 服务员8.Menu: 菜单9.Wine list: 酒单10.Bill: 账单7.Housekeeping (客房清洁服务):8.1.Maid service: 客房清洁服务2.Room cleaning: 房间清洁3.Change towels: 更换毛巾4.Change sheets: 更换床单undry service: 洗衣服务6.Ironing service: 熨烫服务9.Concierge (礼宾服务):10.1.Concierge: 礼宾员2.Luggage storage: 行李寄存3.Porter: 行李员4.Taxi service: 出租车服务5.Limousine service: 豪华轿车服务6.Tourist information: 旅游信息11.Other Terms (其他术语):12.1.Safe deposit box: 保险箱2.Wake-up call: 叫醒服务3.Room rate: 房间价格4.Discount: 折扣5.Valet parking: 代客泊车服务6.Gym/Fitness center: 健身房/健身中心7.Spa: 水疗中心8.Business center: 商务中心这些只是一些常见的酒店英语术语，实际上酒店行业还有许多其他的专业术语和表达方式。
酒店英语管理词汇大全m
酒店英语管理词汇大全1. Introduction酒店业是一个全球性的行业，需要与来自不同国家和文化背景的客人进行沟通和交流。
为了更好地管理酒店业务，学习和掌握酒店英语管理词汇是至关重要的。
本文将介绍一些常用的酒店英语管理词汇，以帮助酒店管理人员更好地理解和运用这些词汇。
2. Front desk（前台）2.1. Check-in（办理入住手续）•Reservation（预订）•Confirmation（确认）•ID proof/Identification（身份证明）•Guest registration card（客人登记卡）•Room key（房间钥匙）•Occupancy（入住率）•Room assignment（分配房间）•Room rate（房价）•Credit card authorization（信用卡授权）•Baggage handling（行李处理）2.2. Check-out（办理退房手续）•Settlement（结算）•Invoice（发票）•Room service charge（客房服务费）•Additional charges（额外费用）•Feedback（反馈）3. Housekeeping（客房部）3.1. Room cleaning（客房清洁）•Housekeeper（客房服务员）•Bed linen（床单）•Towels（毛巾）•Toiletries（洗漱用品）•Housekeeping checklist（客房清洁检查表）•Turndown service（夜床服务）•Deep cleaning（彻底清洁）•Vacuuming（吸尘）3.2. Mntenance（维修）•Mntenance request（维修请求）•Plumbing（水暖）•Electrical（电气）•r conditioning（空调）•Fire safety（消防安全）•Work order（工作订单）•Emergency response（紧急响应）4. Food and Beverage（餐饮部）4.1. Restaurant（餐厅）•Host/hostess（主持人/女主持）•Server/wter/wtress（服务员）•Menu（菜单）•Specials（特色菜）•Reservation（预订）•Order taking（点餐）•Food preparation（食物准备）•Serving（上菜）•Bill（账单）•Tip（小费）4.2. Bar（酒吧）•Bartender（调酒师）•Drinks（饮料）•Cocktls（鸡尾酒）•Wine list（酒水单）•Happy hour（欢乐时光）•Bar snacks（酒吧小吃）•Wine tasting（品酒）5. Sales and Marketing（销售与市场部）5.1. Sales（销售）•Sales representative（销售代表）•Sales target（销售目标）•Sales strategy（销售策略）•Sales forecast（销售预测）•Sales promotion（促销活动）•Sales report（销售报告）5.2. Marketing（市场）•Marketing campgn（市场活动）•Market research（市场调研）•Branding（品牌化）•Advertising（广告）•Public relations（公共关系）•Social media（社交媒体）•Customer loyalty（顾客忠诚度）6. Human Resources（人力资源部）6.1. Recruitment（招聘）•Job posting（招聘启事）•Resume/CV（简历）•Interview（面试）•Reference check（背景调查）•Job offer（职位录取）6.2. Trning（培训）•Orientation（入职培训）•On-the-job trning（在岗培训）•Team building（团队建设）•Performance evaluation（绩效评估）•Trning program（培训计划）6.3. Employee Relations（员工关系）•Grievance（投诉）•Conflict resolution（冲突解决）•Employee satisfaction（员工满意度）•Employee engagement（员工参与度）•Workplace culture（工作环境文化）7. Conclusion酒店英语管理词汇对于酒店管理人员来说是必不可少的。
酒店英语.doc
前厅专用英语1、ACCOMMLDATION 特指留宿的有关房间的种类及位置2、ADJOINING ROOM（邻近房）指两间房间连在一起3、ADVANCE DEPOSIT（订金）客人为了确保能有房间而提前支付给公司的一笔押金4、ADVANCE PAYMENT按照公司财务规定和有关规定，要求客人预先支付房费和可能的其它费用5、AMENITY公司免费向住店客人提供的一些礼品，如水果、鲜花或饮品等6、ARRIVAL指客人入住酒店的抵达日期7、AVERAGE ROOM RATE指所有住房的平均价格，它是前台的一个常用术语即ARR8、BILLING INSTRUCTION指非常详细的向客人收款的指令，如房费怎样付9、BLOCK（预先锁房）指为了把某间房能够保留下来，而提前把此房间在某日锁起来10、CANCELLATION（取消）指客人取消订房11、CHECK IN指客人登记入住酒店12、CHECK OUT指客人结帐离开酒店13、CONNECTING指两间房中有一扇门连通起来的房间14、CONFIRMATION（确认）指公司发给客人的一种十分详细的订房书面协议，承认客人在将来的某一天有权居住在本酒店15、CORPORATE RATE（公司合同价）指与酒店有协议而提供给公司的客人的房间价格，这类价格通常为特别价，且保密16、CREDIT CARD（信用卡）指由银行签发一种可以作为交易的卡片，代替现金支付的凭证17、DEPARTURE指客人结帐离开的日期18、DOUBLE SALE/DOUBLE CHECK IN（双重出售）指两个没有关系的客人，被错误地安排入住同一房间19、DUE OUT（该走未走）指某个房间应该是空房，但到了中午十二点以后，客人仍没退租20、EARLY ARRIVAL（提前抵达）在下午两点以前到达酒店办理入住手续的客人21、EXTENSION（续住）经过批准后的客人延长居住22、EXTSION BAD加床，一般应收费23、FORCAST（预报）预先计算日后某一段时间的住房或其它计划24、GUEST FOLIO（客人帐单）指客人在酒店内消费的详细反映25、HOUSE USE ROOM（酒店自用房）它通常包括三方面的内容，A内部员工短期或长期使用客房，B客房短期用作仓库，C客房用作办公室26、HOUSEKEEPING（客房部）指负责清扫公共区域和客人房间卫生的部门27、HOUSEKEEPING REPORT客房部报表，指由客房部员工所做的人工检查出来的有关客房使用状态的报告，通常一天做三次28、JOIN IN指该房已有一个居住，后来又加进一个29、LOG BOOK记事本指本部门之间员工沟通的记录本，记录一天来任何需要通知的各种事情30、NET RATE（净价）指不含服务费的各种价格31、OUT OF ORDER（坏房）指因需要装修或进行大装修而不能出售的房间32、PACKAGE（包价）指一种包含房费、餐费或其它费用的价格33、PERMANENT ROOM（长包房）有两面的做做含意：A客人长期居住，B客人用作长期办公室34、RACK RATE（门市价）酒店公开的门市价（指房间）35、REGISTER（登记）指把一个客人变成为住店客人的过程36、REGISTRATION CARD：登记卡指客人入住酒店所必须填写的表格，通常包含以下内容：名字、入住日期、房价等37、ROOM CHANGE（转房）指客人从一个房间搬到另一个房间38、ROOM RATE指特别给予一房间而定下来的收费标准39、ROOM TYPE房间种类40、SHARE WITH（同住）指两个客人同住一间房41、TRAVEL AGENT（旅行社）指专门负责代办客人旅游，住房的机构42、UPGRADE（升级）指基于某些方面的原因，公司安排客人住高一档价格的房间，而仅收原来的价格43、VACANT ROOM（空房）房间空的，且能马上出租的44、VIP（贵宾）即VERY IMPORTANT PERSON，由酒店规定的给予特别照顾的客人45、VOUCHER（凭证）通常指由旅行社发出的用于支付房间费用的收款凭证46、WALK-IN（步行者）客人进入酒店要求房间，但没有订过房47、FIT即FREE INDEPENDENT TRAVELLER 散客48、GIT即GROUP INDEPENDENT TRAVELLERS团体49、BANQUET指大型的，正式的宴会50、COLLECT CALL（对方付费电话）指由受话人付款的一种形式51、CITY LEDGER（挂帐）指客人使用完酒店各种设施，但并不直接付款，而通过记帐以后一起计算52、DOUBLE LOCK双锁给双重锁住，使一般钥匙不能打开ETA即ESTIMATED TIME OF ARRIVAL，估计的到达时间53、TED即ESTIMATED TIME OF DEPARTURE，估计的离开时间54、LOST＆FOUND失物招领通指客房部员工负责保管的所有住店客人遗留下来的各种物品55、LATE ARRIVAL迟到指客人超过6：00PM 还没有到达的房间56、LATE CHARGE指那些客人离店后才发现未付的各种必须要收的钱57、MASTER ACCOUNTS（总帐）特指为团体客人而设的帐单58、MTD即MONTH TO DATE 指当月累计总数59、MORNING CALL（叫早）指清晨的叫醒服务60、NO-SHOW（没到客人）指确认好的订房没有经过取消而没来61、ROOM STATUS房态指客房部规定的关于房间使用状况的含义，VC--VACANT＆CLEAN OC--COOUPIED＆CLEAN OD—OCCUPIED＆DIRTY62、SKIPPER（逃帐）指客人没有付帐就离开酒店63、SUITE（套房）指由两个以上房间组成的房间64、TURN—DOWN SERVICE指由客房部员工为每个住房而做的开床服务65、DAY USE（白天使用的房）指客人使用不超过6：00PM66、DND（请勿打扰）即DO NOT DISTURB，指客人不希望别人打扰67、DOUBLE BED ROOM（双人房）有一张大床的房间68、TWIN BED ROOM（双人房）指一个房间有两张小床69、GUARANTIED（保证）指客人以预付定金或本公司函电确认订房，无论客人是否到店都要保留订房，而无论是否入住都要付房费70、DISCOUNT（折扣）指为争取更多的客人而给予的折扣71、LATE CHECK OUT 指客人要求延迟退房时间，一般会加收半日房租。
酒店专用英语词汇
酒店专用英语词汇酒店房态名词缩写：01.VC V acant Clean 空的干净房/可卖房02.VD V acant Dirty 空的脏房03.OC Occupied Clean 住客干净房04.OD Occupied Dirty 住客脏房05.PMU Please Make Up 即扫06.DND Do Not Disturb 请勿打扰07. OS Out Of Service 维修房（小）08. OOO Out Of Order 维修房（大）09.ECO Expectative Check Out 预退房10.D/L Double lock 双锁房11.S/O Sleep Out 外睡房12.R/S Refuse Service 拒绝服务13.LSG Long Staying Guest 长住客14.VIP V ery Important Person重要客人（贵宾）15.N/B No Baggage 无行李16.L/B Light Baggage 少行李17.C/O Check Out 离店结帐18.C/I Check In 入住登记19.D/U Day Use 小时房20.H/U House Use 自用房21. T/D T urn Down Service 夜床服务22.R/G Repeated Guest 回头客23.L/F Lost and Found 客人遗留物品24.MOD Manager on Duty 值班经理25.SK Standard King 标准单人间26.ST Standard Twin 标准双人间27.DS Deluxe Suite 豪华套房28.BS Business Suite 商务套房29.CR Connecting Room 公寓套房30.P A Public Area 公共区域31.EK Executive King 行政单人间32.ET Executive Twin 行政双人间33.ES Executive Suite 行政套房部门 DEP ARTMENT DEPT 职位 POSITION POS行政办 EXECUTIVE OFFICE EO财务部 FINANCE DEP ARTMENT FIC会计部 ACCOUNTING ACCT采购部 PURCHASING DEP ARTMENT PD酒水仓 BEVERAGE STORE食品仓 FOOD STORE日用品仓 GENERAL STORE市场及销售部 SALES & MARKETING DEP ARTMENT S & M 前厅部 FRONT OFFICE DEP ARTMENT F.O (F/O)管家部 HOUSEKEEPING HSKP洗衣房 LAUNDRY ROOM LR布草房 LINEN ROOM游泳池 SWIMMING POOL餐饮部 FOOD & BEVERAGE DEP ARTMENT F & B中餐厅 CHINESE REST AURANT CHN REST西餐厅 WEST REST AURANT WEST REST日本餐厅 JAP ANESE REST AURANT大堂吧 LOBBY BAR送餐部 ROOM SERVICE RMSVC宴会中心 BANQUET CENTRE会议厅 CONFERENCE HALL管事部 STEW ARD娱乐部 ENTERT AINMENT DEP ARTMENT ENT夜总会 NIGHT CLUB桑拿 SAUNA健身中心 HEAL TH CENTRE美容美发中心 BEAUTY & BARBER CENTRE保龄球室 BOWLING BALL工程部 ENGINEERING DEP ARTMENT ENG 保安部 SECURITY DEP ARTMENT SEC 人力资源部HUMAN & RESOURCES DEP ARTMENT HR培训部 TRAINING DEP ARTMENT员工饭堂 ST AFF CANTEEN员工宿舍 ST AFF DORMITORY医务室 CLINIC ROOM图书馆 LIBRARY前厅各分部：接待处 RECEPTION RECP行政楼层 EXECUTIVE FLOOR E/F询问处 INFORMA TION INFM订房部 RESERV A TION RESV总机房OPERA TOR / TELEPHONE ROOM OPT 礼宾部CONCIERGE CON商务中心 BUSINESS CENTRE BC大堂副理 ASSIST ANT MANAGER AM车队 TRANSPORT A TION TRA账务处 CASHIER 、 ACCOUNTING DESK大堂 LOBBY楼层 FLOOR / F后勤办公室 BACK OFFICE员工通道 ST AFF ENTRANCE职位：总经理 GENERAL MANAGER GM行政助理 ASSIST ANT EXECUTIVE MANAGER AEM行政秘书 EXECUTIVE SECRET ARY财务总监 FINANCIAL CONTROLLER FC总会计师 CHIEF ACCOUNT成本会计师 COST ACCOUNT采购部经理 PURCHASING MANAGER PURCHASING MGR市场及销售总监 DIRECTOR OF SALES & MARKETING DOS市场及销售副总监ASSIST ANT DIRECTOR OF SALES & MARKETING ADOS 市场及销售部经理 SALES MANAGER 销售员 SALES SALES前厅经理 FRONT OFFICE MANAGER FOM前厅副经理 ASSIST ANT FRONT OFFICE MANAGER AFOM大堂副经理 ASSIST ANT MANAGER AM接待员 RECEPTIONIST / RECEPTION CLERK订房员 RESERV A TION CLERK RESV CLERK行李员 BELL BOY / BELL MAN门童 DOORMAN接线生 OPERA TOR司机 DRIVER行政管家 EXECUTIVE HOUSEKEEPER EH副行政管家 ASSIST ANT EXECUTIVE HOUSEKEEPER AEH助理管家 ASSIST ANT HOUSEKEEPER AH楼层服务员 ROOM A TTENDANT A TT餐饮总监 DIRECTOR OF FOOD & BEVERAGE DOFB行政总厨 EXECUTIVE SOUS CHEF点心总厨 DIM SUM CHEF人力资源部经理 HUMAN & RESOURCES MANAGER HR MGR 总工程师 CHIEF ENGINEER值班工程师 DUTY ENGINEER保安部经理 SECURITY MANAGER保安主管 CHIEF SECURITY经理 MANAGER MGR主任 SUPERVISOR SUP领班 CAPT AIN CAP秘书 SECRET ARY文员 CLERK服务员 W AITER行政值班经理 EXECUTIVE ON DUTY MANAGER EOD 值班经理DUTY MANAGER DM酒店常用术语：接待处用语：入住 CHECK - IN C / I退房 CHECK - OUT C / O预订 BOOKING 、 RESERV A TION BKG预期抵店 ARRIV AL 、 DUTE IN ARL提前抵达 EARL Y ARRIV AL预期离店 DEP ARTURE 、 DUTE OUT DEPT确认 CONFIRMA TION CONFIRM再次确认 RE – CONFIRM RE-CFRM取消 CANCELLA TION CANCELL订金 DEPOSIT价格 RA TE RTE价钱 PRICE封房 BLOCK续住 EXTENSION EXTEN客类：顾客、宾客 CLIENT 、 GUEST散客 W ALK IN W / I 、 FIT团队 GROUP GRP商务客 COMMERCIAL GUEST COMM GST 商务合同 CORPORA TE CONTRACT长住客 LONG ST A Y GUEST L / S GST贵宾 VERY IMPORT ANT PERSON VIP旅行社 TRAVEL AGENT TVL AGT自用房 HOUSE USE H/U公司 COMP ANY COM付帐(动) P A Y付帐(名) P A YMENT]信用卡 CREDIT CARD现金 CASH尽快 AS SOON AS POSSIBLE ASAP 资料 INFORMA TION INFM 电话 TELEPHONE TEL传真 F ACSIMILE F AX电传 TELEX TLX电报 CABLE CBL地址 ADDRESS ADD复印(机) COPY (MACHINE)网络 INTERNET电脑 COMPUTER打印机 PRINTER机票 FLIGHT TICKET打字 TYPING充电 CHARGE A BA TTERY充电器 CHARGER留言 MESSAGE内播电影 IN-HOUSE MOVIE对方付费电话 COLLECT CALL酒店帐 HOUSE ACCOUNT H/A国内长途 ------ IDD国际长途 ------ DDD市内电话 CITY CALL分机 EXTENSION EXTN服务台 COUNTER唤醒服务 W AKE UP CALL叫早服务 MORNING CALL请勿打扰 DO NOT DISTURB DND 天气 WEA THER出租车 T AXI面包车 VEHICLE中巴 COACH报纸 NEW S P APER信件 MAIL电视 TELEVISION TV背景音乐 BACK GROUND MUSIC小酒吧 MINI BAR冰箱 REFRIGERA TOR客房保险箱 MINI SAFE / PERSONAL SAFE吹风筒 HAIR DRYER电热水壶 ELECTRIC HEA TING KETTLE中央空调 INDIVIDUAL CONTROLLED AIR-CONDITION洗衣 LAUNDRY干洗 DRY-CLEANING熨烫 V ALET SERVICE失物招领 LOST AND FOUND早餐BREAKF AST B’F AST 美式早餐 AMERICAN BREAKF AST ABF 欧陆式早餐CONTINENT AL BREAKF AST CBF 东方式早餐ORIENT AL BREAKF AST OBF 午餐 LUNCH LNH 晚餐 DINNER DNR 人民币 ------ RMB港币 ------ HKD美元 ------ USD按摩 MASSAGE蒸汽浴 STEAM BA TH邻近房 ADJOINING ROOM付款方式 ADV ANCE P A YMENT礼仪 AMENITY住房平均价格AVERAGE ROOM RA TE A.R.R 收款的指令BILLING INSTRUCTION取消 CANCELLA TION不收费房 COMPLIMENT ARY COMP 连通房 CONNECTING续住 EXTENSION加床 EXTRA BED预报 FORECAST客人帐单 GUEST FOLIO管家部报表 HOUSEKEEPING REPORT加入 JOIN-IN超过退房时间 LA TE CHECK-OUT记事本 LOG BOOK净价 NET RA TE坏房 OUT OF ORDER O.O.O 包价 P ACKAGE长包房 PERMANENT ROOM门市价 RACK RA TE登记 REGISTER登记卡 REGISTRA TION CARD转房 ROOM CHANGE房价 ROOM RA TE房间种类 ROOM TYPE团体住房名单 ROOM LIST同住 SHARE WITH旅行社 TRAVEL AGENT升级 UPGRADE空房 VACANT ROOM贵宾 VERY IMPORT ANT PERSON V.I.P营业利润贡献 Contribution to T rading Profit CTP总经营利润 Gross Operating Profit GOP平均每间可卖房间的收入 Revenue Per Available Room RevP AR 收入产生指数 Revenue Generation Index RGI宾客意见调查系统 Guest Satisfaction T racking System GSTS 员工满意度调查 Employee Satisfaction Pulse Survey ESPS全面质量管理 T otal Quality Management TQM质量评估系统 Quality Evaluation System QES酒店经营管理系统 Property Management System PMS (标准经营程序) Standard Operating Procedures SOP重要公司协议价 (Key Negotiated Rate) KNR当地"公司协议价 (Local Negotiated Rate) LNR合作协议申请 Request for Proposal RFP散客 Fully Independent T raveler FIT综合经营计划 Integrated Business Plan IBP预订中心的预订系统 Virtual Central Reservation Office VCRO。
酒店英语词汇大全(完整资料).doc
【最新整理，下载后即可编辑】酒店英语词汇大全information desk 问讯处reception office 接待室hotel register 旅客登记簿registration form 登记表newsstand 售报处postal service 邮局服务处shop 小卖部bar 酒吧间lounge 休息厅roof garden 屋顶花园billiard-room 球房dining-room, dining hall 餐厅cloak-room 行李房/存衣处basement 地下室boutique 精品商场lobby lounge 大堂吧executive lounge 行政酒廊cellar 地窖broom closet 杂物室room number 房间号码room key 房间钥匙suite 一套房间single room 单人房间double room 双人房间sitting-room, living-room 起居室lock锁door knob; Door handle 门把door knocker 门环safety door hook 安全钩sofa, settee 长沙发sectional sofa 拼合沙发easy chair 安乐椅armchair 扶手椅wicker chair 藤椅folding chair 叠椅swivel chair 转椅rocking chair 摇椅stool凳子bench条凳tea table; end table 茶几tea trolley 活动茶几night table/stand 床头柜hanger挂钩wall plate 壁上挂盘Chinese painting 国画elevator, lift 电梯spring弹簧desk书桌bookcase书橱bookshelf书架cabinet橱柜wardrobe衣柜round table 圆桌writing desk 写字台drawer抽屉luggage rack 行李架dresser mirror 梳妆镜built-in wardrobe, closet 壁橱chest of drawers 五斗橱screen屏风hat rack 帽架rug小地毯carpet 大地毯floor 楼层，地板carpentry (总称)木器bedclothes 床上用品folding bed 折叠床sofa bed 沙发床single bed 单人床double bed 双人床twin beds 成对床cot小孩床camp bed 行军床bed frame 床架mattress床垫bed pad 床软垫cushion 靠垫，垫子/床垫mat席quilt被子blanket毯子sheet床单bedspread床罩cotton terry blanket 毛巾被pillow枕头pillowcase枕套bedding 被褥toilet roll, toilet paper 卫生纸perfume香水toilet tissue 卫生纸good-night towel 晚安巾towel rail, towel rack 毛巾架towel毛巾face towel 面巾bath towel 浴巾bathrobe浴袍evening gown 睡袍lady’s sanitary 女士卫生袋shower cap 淋浴帽nail file 指甲挫razor剃须刀comb梳子bath foam 沐浴露cosmetics 化妆品detergent 清洁剂clothes-line 晾衣绳sponge海绵soap香皂soap dish 皂托tooth paste 牙膏tooth powder 牙粉tooth brush 牙刷bathroom浴室bath tub 浴盆tap; faucet 水龙头shower nozzle 喷头shower bath, shower 淋浴dressingtable 梳妆台mirror镜子washbasin洗脸盆toilet, lavatory, washroom 卫生间water closet, W.C. 厕所；抽水马桶toilet pot; toilet bowl 马桶men's room 男盥洗室ladies' room 女盥洗室plunger 橡皮塞子toilet water tank cover 马桶水箱盖toilet board 马桶坐板toilet seat 马桶盖Vase花瓶bathroom scales 浴室称bath mat 花洒浴室防滑垫running water 自来水transom, transom window 气窗curtain窗帘drapes挂帘balcony阳台sash window 上下开关窗shutters百叶窗Venetian blind 百叶窗帘shower curtain and rod 淋浴帘和架lace curtain 挑花窗帘windowsill窗台rubbish bin 垃极桶waste-paper basket 废纸篓air-conditioned 有空调设备的radiator暖气片central heating 暖气ashtray烟灰碟smoking set 烟具match火柴electric fan 电扇chandelier, pendant lamp 吊灯swag lamp; pendant light 吊灯socket; bulb holder 灯口fluorescent lamp 日光灯desk lamp 台灯bedside lamp 床头灯floor/standard lamp 落地灯wall lamp 壁灯lampshade/smokebell灯罩bulb holder 灯头bulb灯泡screw-type bulb 罗口灯泡bayonet-type bulb 卡口灯泡frosted bulb 磨砂灯泡opal bulb, opaque bulb 乳白灯泡switch开关socket插座electric humidifier 湿度调节器plug插头night stand lamp 床头柜灯dresser lamp 梳妆灯ceiling lamp 天花板吊灯end table lamp 茶几灯fuse wire 保险丝refrigerator 电冰箱temperature adjuster 气温调节制panel 床头柜电钮板door-mat 门前的擦鞋棕垫mosquito incense 蚊香electric kettle 电热水壶ball pen 原珠笔wallcovering墙纸TV remove control 电视摇控器remote control holder 摇控架Two-pin socket 两相插座Three-pin socket 三相插座transformer 变压器shower head 淋浴喷头rotary floor scrubber 洗地机wet vacuums 吸水机thermometer温度计thermos热水瓶video cassette recorder 录像机electric iron 电熨斗iron board 熨斗板trousers press 电热熨裤机rubber glovers 防护手套fire escape plan 走火图gas mask 防毒面具voltage电压laundry bag 洗衣袋cloth brush 衣刷peg, hook 衣钩hanger; clothes hanger 衣架hat rack 衣帽架shoe polishing 擦鞋服务shine paper 擦鞋纸shoe lifter/shoehorn 鞋拔stain污迹underpants内裤sweater毛衣woolen fabrics 毛料织品tie领带mend修补stitch缝补sewing kit 针线包manager经理attendant 服务员desk clerk 值班服务员waiter （餐厅）服务员waitress （餐厅）女服务员rent租金bill账单Management 经营、管理market price 市价cashier's desk 兑换处coin硬币check-out time 退房时间voucher证件price list 价目表check, cheque 支票sign (动)签字interest利息form表格reservation预订reception desk 接待处tip小费reservation desk 预订处luggage office 行李房…per thousand 千分之…spare (形)多余的postpone (动)延期cancel (动)取消traveler’s cheque 旅行支票pay (动)付款fill (动)填写administration 管理、经营note纸币registration desk 入宿登记处lobby大厅identification card 身份证rate of exchange 兑换率conversion rate 换算率charge (动)收费bill帐单change money 换钱procedure 手续、程序information desk 问询处luggage label 行李标签overbooking 超额订房…per cent 百分之…accounting desk 帐务处cash (动)兑换keep (动)保留、保存escalator 自动楼梯ground floor ( 英)底，层，一楼first floor (英)二楼，(美)一楼second floor (英)三楼，(美)二楼reasonable (形)合理的bank draft 汇票accept (动)接受fill in the form 填表procedure fee/handling charge手续费cold and hot water taps 冷热自来水龙头Ice tong 冰夹Spoon 咖啡匙Bed skirt 床裙Hair dryer 电吹风Shoe basket 鞋篓Scissors 剪刀Clock 闹钟Silk quilt 云丝被Desk dish 台盆Pants hanger 裤衣架Tea cup 茶杯Water cup 水杯Wine cup 酒杯Tooth cup 漱口杯Glass ashtray 玻璃烟缸Porcelain ashtray 瓷质烟缸Telephone 电话机Soap dish 皂碟Cotton ball bottle 棉球瓶Coffee dish 咖啡碟Eiderdown 羽绒被Water kettle 电热水壶Tea plate 茶盘Washcloth plate 面巾纸盒Laundry basket 送衣篓Towel basket 毛巾篓Depend pillow 靠枕芯Suit hanger 西装衣架住宿登记常用Charger 手机充电器Umbrella 雨伞Washing liquid bottle 洗手液瓶Suit shelf 立式西装架Flashlight 应急电筒Note-paper folder 便笺夹Bath robe 浴泡Service directory 服务指南Hanger type telephone 挂式电话机Bath salt bottle 浴盐瓶Cloth brush 衣刷Ice bucket 小冰桶Mechanism health scale 机械健康称A things plate 消耗品盒Downy pillow case 羽绒枕芯Telephone directory 电话号码簿Depend pillow case 靠枕套Patch board 多功能插座Clothes hanger 普通衣架Silk hanger 绸衣架Bathtub 浴缸Commode 恭桶central air-conditioning system 中央空调系统sprinkle-nozzle, (shower) nozzle 喷头master folio 旅行社代号over-booking 超额预订Occupancy开房率Forecast预报Expected预计Arrival到达Departure离开Carrier 交通工具method of payment 付款方式status情况firm/company公司treatment待遇room type 房间种类agent代理Guarantee保证waiting list 候补名单room rate 房价special rate 特价rack rate 对外价net rate 净价record记录surcharge服务费prepaid预付government tax 政府税group团队advance deposit 押金booking订房amendment更改package 小包价vacancy 空房pick up 接机available 可售房间cancellation取消guest history 客人资料cooperate合作hotel representative 酒店代表shuttle bus 穿梭巴士transportation运输remar备注delay延误black list 黑名单registration form 登记表no-smoking floor 非吸烟楼层adjoining room 相邻房connecting room 连通房extra bed 加床rollaway bed 折叠床voucher 入住凭据stay over 续住discount折扣nationality国籍permanent address 永久地址credit card 信用卡signature签名valid有效的house use 内部使用day use 半天租房contract rate 合同价late check out 延迟退房up-selling 推销高价房room status 房态commission佣金room assignment 房间分配rooming list 分房名单safety deposit box 保险箱night audit 夜核skipper逃帐者low/should/peak season 淡/平/旺季post card 明信片sight-seeing观光city tour 市内游object of stay 停留事由zip code 邮编souvenir纪念品minimum charge 最低消费rate sheets/tariff 价目表high risk 欠帐多的客人COMP(complimentary)免费Service passport 公务护照P.I.A.(pay in cash) 已预付Identification card 身份证Business travel 公务旅行Private travel 私人旅行Authorization预授权Visa签证Exit visa 出境签证Transit visa 过境签证Residence visa 居留签证Travel permit 旅行证Health certificate 健康证书On duty 值班Off duty 下班Entry visa 入境签证Yellow book 黄皮书Quarantine检疫C.I.A.(cash in advance) 预付Embassy大使馆Consulate领事馆A.S.A.P.（as soon as possible）尽早C.O.D.(cash payment on departure) 离店时现付D.N.A.(do not arrive) 客人未到F.I.T.(foreign individua travele) 外国散客O.O.O.(out of order) 次序颠倒O.N.O.(one night only) 只住一夜S.O.P.(standard operation produce) 标准办理手续Letter of introduction; letter of recommendation 介绍信Inoculation against (cholera, typhoid, paratyphoid) 预防（霍乱、伤寒、副伤寒）Go through the procedure (formalities) 办手续Passport diplomatic passport 外交护照Vaccination certificate 种痘证书Quarantine station (office) 检疫站Visa section of public security bureau 公安局签证科Foreign affairs police 外事警办公用品typewriter 打字机typing paper 打字纸carbon paper 复写纸thermo-paper热敏纸stationery 文具用品letter paper 信笺envelope 信封note book 记事本memo pad 便条薄log book 交班薄paper clip 曲别针safety-pin 安全别针duplioating machine 复印机photocopying影印机printing/printer 打印/打印机telecommunication电信hard disk 硬盘soft disk 软盘business/visit card 名片stapler钉书机scotch tape 透明胶conference room 会议室secretarial service 秘书服务translation翻译brochure/booklet小册子equipment rental 设备出租slide幻灯片overhead projector 投影仪binding装订newspaper rod 报纸夹internet 互联网website 网站daily sales report 营业日报表rate of room occupancy 住房率remotion memorizer 移动存储器room reservation forecast 订房预测（分析）room reservation report 订房报告表行李部常用词汇bell service 行李房luggage store-room 行李寄存处trunk dock 行李装卸处baggage cart 行李车label ; tab 行李标签hotel sticker 酒店标签small baggage (luggage) 小行李brief case 公事包traveling bag 旅行袋hand bag; grip sack 手提包package包裹small trunk 小箱子suit-case 手提箱cosmetic case;toilet case 梳妆小提箱suit bag 衣服袋carton 纸盒cardboard box 硬纸盒(箱)shoulder bag 背囊(旅行背袋)personal articles 自用物品contraband 违禁物品unaccompanied luggage 不随行物品NO BUMPING; NO SHOOT 切勿投掷NO NOT DROP 切勿坠落NO NOT CRUSH 切勿压挤USE NO HOOKS 勿用手钩FRAGILE易碎物品CAUTION小心HANDLE WITH CARE 小心轻放GLASS(WITH CARE) 小心玻璃LIQUID液体物品INFLAMMABLE ERISHABLE 易燃物品CORROSIVES易腐物品EXPLOSIVES爆炸物品strap already broken （束）带已断POISON毒品KEEP DRY 勿受潮KEEP UPRIGHT 勿倒置DON’T TURN UPSIDE DOWN 切勿倒倾break to pieces 敲碎crush压碎smash击碎breakage破损物already strapped 已捆扎rope already broken 绳已断already baled 已打包ordinary mail 平信express telegram 加快电报special dispatch 专电registered fee 挂号邮资postcard明信片accompanied luggage; personal luggage 随身行李registered luggage; transported luggage 托运行李预订机、车票days 班期express train 快车slow train 慢车compartment 包房dining car 餐车passenger train 客车luggage van 行李车regular train普通列车hard seat(berth) 硬座（卧）soft seat( berth) 软座（卧）sleeper; Sleeping car 卧车delay by two hours 晚点二小时porterage 搬运费departure city 出发城市arrival city 到达城市class of service 等级BW(biweekly) 隔周飞行Dep (departure) 起飞Arr (arrival) 到达FLT/N (flight number) 航班号night service 夜航single ticket 单程票return ticket 来回票domestic fare 国内票价international fare 国际票价ticket validity 客票有效期children fare 儿童票价cancellation fee 取消费excess baggage 超重行李airport fee 机场费no-show charge 误机费air-line 航空公司number of stopover 中途经停站数free baggage allowance 免费行李non-stop flight 中途不着陆飞行no refund will be granted 不予退款through express(train) 直达列车special express(train) 特快列车freight car, goods wagon 货车厢berth (upper\middle\lower) 卧铺（上、中、下）occupying a separate seat 单独占一座位reconfirmation of reservation 定座再确认must travel in the company of an adult passenger 需有成人陪伴同行civil aviation administration of china(CAAC) 中国民用航空局总机（OPERATOR）extension number 分机号telephone电话hold the line 勿挂线area code 区号country code 国家代码collect call 对方付款put through 转电话local call /city call 市话hang up 挂线long distance call 长途电话wake up call/morning call 叫醒服务telephone directory 电话簿can't hear somebody 听不见can't get through 打不通inland telegram 国内电报switchboard交换台central exchange 电话总局The connection is bad. 听不清operator电话员house phone 内部电话special line 专线dial a number 拨号码hold the line 别挂电话can't put somebody through 接不通ordinary telegram 普通电话receiver听筒telephone number 电话号码replace the phone 挂上电话Line, please. 请接外线The line is busy(engaged) 占线call somebody up 打电话给某人IDD(international direct dialing) 国际直拔DDD(domestic direct dialing) 国内直拔operator/switch board/p.b.x. (private branch exchange) 总机节日Valentine’s day 情人节New year’s day 元旦Spring festival 春节The lantern festival 元宵节Easter 复活节Mid-noonday中秋节National day 国庆节Thanksgiving day 感恩节Christmas eve 平安夜Christmas圣诞节Labour’s day 劳动节April fool’s day 愚人节水果strawberry草莓lotus roots 莲藕apple苹果mango芒果plum梅子grapefruit 西柚guava番石榴longan龙眼pomelo柚watermelon 西瓜honey-melon 蜜瓜date枣子papaya 木瓜cherry 樱桃pear 梨grape 葡萄peach 桃子pineapple菠萝banana香蕉lyche荔枝coconut椰子部门General Manager’s Office 总经理办公室director of executive office 行政办主任restaurant &kitchen coordinator餐厅划菜员(F/O) Front Office 前台Training D. 培训部(F/B) Food and Beverage D. 餐饮部(HSKP)Housekeeping客房部Purchasing D. 采购部Recreation D. 康乐部(ENG) Engineering D. 工程部(SEC)Security D. 保安部Human Resources D. 人力资源部Public Relations D. 公关部Sales D. 销售部Shopping Arcade 商场Financial D. 财务部Staff Canteen 员工食堂Laundry Dep. 洗衣房general manager 总经理executive office 行政办executive secretary 行政办秘书mail clerk 收发员bell captain 行李主管chief operator 电话总机主管information clerk 问讯restaurant supervisor 餐厅主管hostess 餐厅应接员restaurant captain 餐厅开单员kitchen waiter 传菜员executive chef 行政总厨head chef 厨师长cook炉灶厨师butcher 切配厨师cold kitchen cook 冷盘配菜员chef 西餐厨师bartender 酒吧调酒师baker 面包房操作工pastry cook 点心工steward 餐具管事dishwasher洗碟工grill chef 厨房烧烤工food hygiene 食品检验员senior supervisor 资深主管floor butler 客房楼面值班员recreation center 康乐中心gymnasium attendant 康乐服务员sauna attendant 桑拿服务员swimming pool attendant游泳池服务员beautician美容员barber/hair dresser 理发员masseur masseuse 按摩员presser熨烫工washer洗涤工delivery boy/mail 客衣收发员sales clerk 销售员financial controller 财务经理chief accountant 财务主管accounting clerk 总帐报表员payable/receivable clerk 往来结算员property control 财产核算员cost control 工资核算员purchasing manager 采购经理food storeroom supervisor食品采保主管food buyer 食品采购员food receiver 食品验收员fresh food store-man 海鲜保管员dry food store-man 食品干货保管员payroll master 劳资员personnel assistant 人事员trainer培训员staff canteen supervisor员工食堂主管chief security officer 保卫部经理security office 保卫员director of fire center 消防中心主任fireman消防员guard门卫patroller 巡逻员chief engineer 工程部经理mechanician机修工air-conditioning man 空调工lift man 电梯工boilerman锅炉工key keeper 钥匙工plumber 水电维修工carpetman 地毯墙纸工季节、月份、星期Spring春天Summer 夏天Autuner 秋天Winter冬天Monday 星期一Tuesday 星期二Wednesday 星期三Thursday 星期四Friday星期五Saturday 星期六Sunday星期天January一月February二月March三月April四月May五月June六月July七月August八月September九月October十月November十一月December十二月常见病症flu(influenza) 流行感冒a shot of 打一针a touch of flu 有些染上流行感冒absorbent cotton 药棉acupuncture针灸alcohol酒精anaesthetic 麻醉剂Appendicitis 阑尾炎blood transfusion 输血bowel movements（stool）大便complications 并发症constipation便秘corpuscle（red/whit）血球diarrhoea泻肚digestive system 消化系统disinfectant 消毒剂glucose 葡萄糖inoculation 预防注射intravenous injection 静脉注射intra-muscular injection 肌肉注射sulfadiaine 消炎片mercurochrome红药水patent medicine pills 成药丸retch恶心twinge阵痛allergic 医]过敏的, 患过敏症的abscess脓肿ache酸痛asphyxiated窒息body temperature 体温choking憋气cold fits 阵冷convulsions痉挛dizzy, vertigo 眩晕dull pain 隐痛fever发热hacking cough 不断干咳hawking咳痰hunger缺氧inertia无力itching痒inflammation充血loss of appetite 食欲不振obstruction阻塞paralysis麻痹running nose 流鼻涕sharp pain 剧痛shock休克sore 一碰就痛stomach-ache胃痛suffocation堵闷twitching发炎anemia贫血cardiogram 心电图cerebral commotion 脑震荡cramps抽筋vomit呕吐stomach trouble 胃病eczema湿疹dermatosis皮肤病arthralgia 关节痛back achedislocation 腰疼fracture骨折disintegration of bones 骨裂arthritis 关节炎alcoholism 酒精中毒food poisoning 食物中毒contraceptive 避孕药alergosis 过敏症doctor’s order 医嘱dose用量infectious 传染性unire小便nausea恶心unconscious 不省人事artery动脉asthma哮喘bronchitis 支气管炎insomnia失眠pink eye 红眼，火眼long-sightedness远视short-sightedness 近视squint斜视heart-stroke中暑anti-epidemic clinic 防疫站denta hospital 牙科医院Hospital of Chinese medicine中医医院Infectious disease hospital 传染病院Institute of oncology 肿瘤研究院maternitas 产科医院special hospital 专科医院tuberculosis hospital 结核医院in-patient department 住院部isolation ward 隔离病房lying-in room 产房observation ward 观察病房Chinese academy of medical science中国医学科学院中国小吃英文表达中式早點Clay oven rolls 烧饼Fried bread stick 油条Fried leek dumplings 韭菜盒Boiled dumplings 水饺Steamed dumplings 蒸饺Steamed buns馒头Steamed sandwich 割包Rice and vegetable roll 饭团Egg cakes 蛋饼preserved egg 皮蛋Salted duck egg 咸鸭蛋Soybean milk 豆浆饭类Rice porridge 稀饭Plain white rice 白饭Glutinous oil rice 油饭Glutinous rice 糯米饭Braised pork rice 卤肉饭Fried rice with egg 蛋炒饭Sweet potato congee 地瓜粥面类Wonton & noodles 馄饨面Sliced noodles 刀削面Spicy hot noodles 麻辣面Sesame paste noodles 麻酱面Duck with noodles 鴨肉面Eel noodles 鱔魚面Seafood noodles 乌龙面Oyster thin noodles 牡蛎细面Flat noodles 板条Rice noodles 米粉Fried rice noodles 炒米粉Green bean noodle 冬粉汤类Fish ball soup 鱼丸汤Meat ball soup 貢丸汤Egg & vegetable soup 蛋花汤Clams soup 蛤蜊汤Oyster soup 牡蛎汤Seaweed soup 紫菜汤Sweet & sour soup 酸辣汤Wonton soup 馄饨汤Pork intestine soup 猪肠汤Pork thick soup 肉羹汤鱿鱼汤Squid soup Squid thick soup 花枝羹甜点Vegetarian gelatin 爱玉Tomatoes on sticks 糖葫芦Longevity Peaches 长寿桃Glutinous rice sesame balls 芝麻球Hemp flowers 麻花Horse hooves 双胞胎冰类Mein mein ice 绵绵冰Oatmeal ice 麦角冰Sweet potato ice 地瓜冰Red bean with milk ice 紅豆牛奶冰Eight treasures ice 八宝冰Tofu pudding豆花果汁Sugar cane juice 甘蔗汁Plum juice 酸梅汁Star fruit juice 杨桃汁Herb juice 青草茶点心Oyster omelet 牡蛎煎Stinky tofu (Smelly tofu) 臭豆腐Oily bean curd 油豆腐Spicy hot bean curd 麻辣豆腐Prawn cracker 虾片Shrimp balls 虾球Spring rolls 春卷Chicken rolls 蛋卷Salty rice pudding 碗糕Rice tube pudding 筒仔米糕Red bean cake 红豆糕Bean paste cake 绿豆糕Glutinous rice cakes 糯米糕Fried white radish patty 萝卜糕Taro cake 芋头糕Taiwanese Meatballs 肉圆Pyramid dumplings 水晶饺Rice-meat dumplings 肉丸Dried tofu 豆干其他Angelica duck 当归鸭Betel nut 槟榔Hot pot 火锅Pork , pickled mustard green noodles 榨菜肉丝面外交用或常用缩写H．E．(his excellency) 阁下H．M．（his majesty）陛下H．R．H．（his royal highness）殿下P．C．（pour condolence）吊唁P．F．（pour feliciter）谨贺P．P．C．（pour prender conge）辞行P．R．（pour remercier）谨谢Begum 贵夫人（印巴称呼）BO…波（对高级军官尊称）P．P．（pour presenter）谨介绍H．I．M．(his imperial majesty) 皇帝陛下R．S．V．P．（repondez s’il vous plait）候复ASAP（as soon as possible）尽快FYI（for your information）谨此通知IRC（internet relay chat ）网上聊天R AND R（rest and relaxation）放松休息Burmese styles 缅甸称呼His Excellency Mr. Prime Minister and Mrs 总理阁下和夫人.His Excellency阁下(对总统，总理，外长，部长，大、公使和显要人物的尊称；对王族，贵族，军人或低于部长的官员一般不用)His or Her Highness 殿下（对亲王，王子，公主等到的称呼）His Royal Highness 亲王殿下（对太子和直系王族的尊称）Honorable 对英联邦系统常用于部长，大臣和议员的称呼Maung 貌（男人一般谦虚的自称）Respected and beloved （特别）敬爱的Respected and dear 敬爱的Samdech 亲王（柬埔寨称呼）Thakin 德钦（主人的意思）Their Majesties King XX and the Queen 对国王和王后的称呼Tu。
酒店英语词汇大全
酒店英语词汇大全information desk问讯处wall plate壁上挂盘reception office接待室Chinese painting国画hotel register旅客登记簿elevator, lift电梯registration form登记表spring弹簧newsstand售报处desk书桌postal service邮局服务处bookcase书橱shop小卖部bookshelf书架bar酒吧间cabinet橱柜lounge休息厅wardrobe衣柜roof garden屋顶花园round table圆桌billiard-room球房writing desk写字台dining-room, dining hall餐厅drawer抽屉cloak-room行李房 / 存衣处luggage rack行李架basement地下室dresser mirror梳妆镜boutique精品商场built-in wardrobe, closet壁橱lobby lounge大堂吧chest of drawers五斗橱executive lounge行政酒廊screen屏风cellar地窖hat rack帽架broom closet杂物室rug小地毯room number房间号码carpet大地毯room key房间钥匙floor楼层，地板suite一套房间carpentry(总称) 木器single room单人房间bedclothes床上用品double room双人房间folding bed折叠床sitting-room, living-room起居室sofa bed沙发床lock锁single bed单人床door knob; Door handle门把double bed双人床door knocker门环twin beds成对床safety door hook安全钩cot小孩床sofa, settee长沙发camp bed行军床sectional sofa拼合沙发bed frame床架easy chair安乐椅mattress床垫armchair扶手椅bed pad床软垫wicker chair藤椅cushion靠垫，垫子 / 床垫folding chair叠椅mat席swivel chair转椅quilt被子rocking chair摇椅blanket毯子stool凳子sheet床单bench条凳bedspread床罩tea table; end table茶几cotton terry blanket毛巾被tea trolley活动茶几pillow枕头night table/stand床头柜pillowcase枕套hanger挂钩bedding被褥toilet roll, toilet paper卫生纸transom, transom window气窗perfume香水curtain窗帘toilet tissue卫生纸drapes挂帘good-night towel晚安巾balcony阳台towel rail, towel rack毛巾架sash window上下开关窗towel毛巾shutters百叶窗face towel面巾Venetian blind百叶窗帘bath towel浴巾shower curtain and rod淋浴帘和架bathrobe浴袍lace curtain挑花窗帘evening gown睡袍windowsill窗台lady ’s sanitary女士卫生袋rubbish bin垃极桶shower cap淋浴帽waste-paper basket废纸篓nail file指甲挫air-conditioned有空调设备的razor剃须刀radiator暖气片comb梳子central heating暖气bath foam沐浴露ashtray烟灰碟cosmetics化妆品smoking set烟具detergent清洁剂match火柴clothes-line晾衣绳electric fan电扇sponge海绵chandelier, pendant lamp吊灯soap香皂swag lamp; pendant light吊灯soap dish皂托socket; bulb holder灯口tooth paste牙膏fluorescent lamp日光灯tooth powder牙粉desk lamp台灯tooth brush牙刷bedside lamp床头灯bathroom浴室floor/standard lamp落地灯bath tub浴盆wall lamp壁灯tap; faucet水龙头lampshade/smokebell灯罩shower nozzle喷头bulb holder灯头shower bath, shower淋浴bulb灯泡dressingtable梳妆台screw-type bulb罗口灯泡mirror镜子bayonet-type bulb卡口灯泡washbasin洗脸盆frosted bulb磨砂灯泡toilet, lavatory, washroom卫生间opal bulb, opaque bulb乳白灯泡water closet, W.C.厕所；抽水马桶switch开关toilet pot; toilet bowl马桶socket插座men's room男盥洗室electric humidifier湿度调节器ladies' room女盥洗室plug插头plunger橡皮塞子night stand lamp床头柜灯toilet water tank cover马桶水箱盖dresser lamp梳妆灯toilet board马桶坐板ceiling lamp天花板吊灯toilet seat马桶盖end table lamp茶几灯fuse wire保险丝Vase花瓶refrigerator电冰箱bathroom scales浴室称temperature adjuster气温调节制bath mat花洒浴室防滑垫panel床头柜电钮板running water自来水door-mat门前的擦鞋棕垫mosquito incense蚊香electric kettle电热水壶ball pen原珠笔wallcovering墙纸TV remove control电视摇控器remote control holder摇控架Two-pin socket两相插座Three-pin socket三相插座transformer变压器shower head淋浴喷头rotary floor scrubber洗地机wet vacuums吸水机thermometer温度计thermos热水瓶video cassette recorder录像机electric iron电熨斗iron board熨斗板trousers press电热熨裤机rubber glovers防护手套fire escape plan走火图gas mask防毒面具voltage电压laundry bag洗衣袋cloth brush衣刷peg, hook衣钩hanger; clothes hanger衣架hat rack衣帽架shoe polishing擦鞋服务shine paper擦鞋纸shoe lifter/shoehorn鞋拔stain污迹underpants内裤sweater毛衣woolen fabrics毛料织品tie领带mend修补stitch缝补sewing kit针线包manager经理attendant服务员desk clerk值班服务员waiter（餐厅）服务员waitress（餐厅）女服务员rent租金bill账单Management经营、管理market price市价cashier's desk兑换处coin硬币check-out time退房时间coldand hot watertaps voucher证件price list价目表check, cheque支票sign(动) 签字interest利息form表格reservation预订reception desk接待处tip小费reservation desk预订处luggage office行李房?per thousand千分之？spare(形) 多余的postpone(动) 延期cancel(动) 取消traveler ’s cheque旅行支票pay(动) 付款fill(动) 填写administration管理、经营note纸币registration desk入宿登记处lobby大厅identification card身份证rate of exchange兑换率conversion rate换算率charge(动) 收费bill帐单change money换钱procedure手续、程序information desk问询处luggage label行李标签overbooking超额订房?per cent百分之？accounting desk帐务处cash(动) 兑换keep(动) 保留、保存escalator自动楼梯ground floor(英) 底，层，一楼first floor (英) 二楼， ( 美) 一楼second floor(英) 三楼， ( 美) 二楼reasonable(形) 合理的bank draft汇票accept(动) 接受fill in the form填表procedure fee/handling charge 手续费冷热自来水龙头Ice tong冰夹Spoon咖啡匙Bed skirt床裙Hair dryer电吹风Shoe basket鞋篓Scissors剪刀Clock闹钟Silk quilt云丝被Desk dish台盆Pants hanger裤衣架Tea cup茶杯Water cup水杯Wine cup酒杯Tooth cup漱口杯Glass ashtray玻璃烟缸Porcelain ashtray瓷质烟缸Telephone电话机Soap dish皂碟Cotton ball bottle棉球瓶Coffee dish咖啡碟Eiderdown羽绒被Water kettle电热水壶Tea plate茶盘Washcloth plate面巾纸盒Laundry basket送衣篓Towel basket毛巾篓Depend pillow靠枕芯Suit hanger西装衣架住宿登记常用master folio旅行社代号over-booking超额预订Occupancy开房率Forecast预报Expected预计Arrival到达Departure离开Carrier交通工具method of payment付款方式status情况firm/company公司treatment待遇room type房间种类agent代理package小包价pick up接机available可售房间cancellation取消Charger手机充电器Umbrella雨伞Washing liquid bottle洗手液瓶Suit shelf立式西装架Flashlight应急电筒Note-paper folder便笺夹Bath robe浴泡Service directory服务指南Hanger type telephone 挂式电话机Bath salt bottle浴盐瓶Cloth brush衣刷Ice bucket小冰桶Mechanism health scale机械健康称A things plate消耗品盒Downy pillow case羽绒枕芯Telephone directory电话号码簿Depend pillow case靠枕套Patch board多功能插座Clothes hanger普通衣架Silk hanger绸衣架Bathtub浴缸Commode恭桶centralair-conditioning system 中央空调系统sprinkle-nozzle,(shower)nozzle 喷头Guarantee保证waiting list候补名单room rate房价special rate特价rack rate对外价net rate净价record记录surcharge服务费prepaid预付government tax政府税group团队advance deposit押金booking订房amendment更改vacancy空房guest history客人资料cooperate合作hotel representative酒店代表shuttle bus穿梭巴士late check out延迟退房transportation运输up-selling推销高价房remar备注room status房态delay延误commission佣金black list黑名单room assignment房间分配registration form登记表rooming list分房名单no-smoking floor非吸烟楼层safety deposit box保险箱adjoining room相邻房night audit夜核connecting room连通房skipper逃帐者extra bed加床low/should/peak season淡/ 平/ 旺季rollaway bed折叠床post card明信片voucher入住凭据sight-seeing观光stay over续住city tour市内游discount折扣object of stay停留事由nationality国籍zip code邮编permanent address永久地址souvenir纪念品credit card信用卡minimum charge最低消费signature签名rate sheets/tariff价目表valid有效的high risk欠帐多的客人house use内部使用COMP(complimentary)免费day use半天租房Service passport公务护照contract rate合同价P.I.A.(pay in cash)已预付Identification card身份证Authorization预授权Business travel公务旅行Visa签证Private travel私人旅行Exit visa出境签证Transit visa过境签证Health certificate健康证书Residence visa居留签证On duty值班Travel permit旅行证Off duty下班Entry visa入境签证 C.I.A.(cash in advance)预付Yellow book黄皮书Embassy大使馆Quarantine检疫Consulate领事馆A.S.A.P. （as soon as possible ）尽早C.O.D.(cash payment on departure)离店时现付D.N.A.(do not arrive)客人未到F.I.T.(foreign individua travele)外国散客O.O.O.(out of order)次序颠倒O.N.O.(one night only)只住一夜S.O.P.(standard operation produce)标准办理手续Letter of introduction; letter of recommendation介绍信Inoculation against (cholera, typhoid,paratyphoid) 预防（霍乱、伤寒、副伤寒）Go through the procedure (formalities)办手续Passport diplomatic passport外交护照Vaccination certificate种痘证书Quarantine station (office)检疫站Visa section of public security bureau公安局签证科Foreign affairs police外事警办公用品typewriter打字机typing paper打字纸carbon paper复写纸stationery文具用品thermo-paper热敏纸letter paper信笺envelope信封note book记事本paper clip曲别针safety-pin安全别针printing/printer打印 / 打印机telecommunication电信hard disk硬盘scotch tape透明胶secretarial service秘书服务translation翻译slide幻灯片overhead projector投影仪internet互联网website网站remotion memorizer移动存储器room reservation forecastroom reservation report行李部常用词汇bell service行李房luggage store-room行李寄存处label ; tab行李标签small baggage (luggage)小行李brief case公事包traveling bag旅行袋suit-case手提箱cosmetic case;toilet case梳妆小提箱suit bag衣服袋personal articles自用物品contraband违禁物品unaccompanied luggage不随行物品NO BUMPING; NO SHOOT切勿投掷NO NOT DROP切勿坠落NO NOT CRUSH切勿压挤USE NO HOOKS勿用手钩FRAGILE易碎物品POISON毒品KEEP DRY勿受潮KEEP UPRIGHT勿倒置DON’T TURN UPSIDE DOWN 切勿倒倾break to pieces敲碎crush压碎smash击碎breakage破损物already strapped已捆扎accompanied luggage; personal luggage registered luggage; transported luggage memo pad便条薄log book交班薄duplioating machine复印机photocopying影印机soft disk软盘business/visit card名片stapler钉书机conference room会议室brochure/booklet小册子equipment rental设备出租binding装订newspaper rod报纸夹daily sales report营业日报表rate of room occupancy住房率订房预测（分析）订房报告表trunk dock行李装卸处baggage cart行李车hotel sticker酒店标签hand bag; grip sack手提包package包裹small trunk小箱子carton纸盒cardboard box硬纸盒 ( 箱) shoulder bag背囊 ( 旅行背袋 ) CAUTION小心HANDLE WITH CARE小心轻放GLASS(WITH CARE)小心玻璃LIQUID液体物品INFLAMMABLE ERISHABLE易燃物品CORROSIVES易腐物品EXPLOSIVES爆炸物品strap already broken（束）带已断rope already broken绳已断already baled已打包ordinary mail平信express telegram加快电报special dispatch专电registered fee挂号邮资postcard明信片随身行李托运行李预订机、车票days班期express train快车slow train慢车compartment包房dining car餐车passenger train客车luggage van行李车regular train普通列车hard seat(berth)硬座（卧）soft seat( berth)软座（卧）sleeper; Sleeping car卧车delay by two hours晚点二小时porterage搬运费departure city出发城市arrival city到达城市class of service等级BW(biweekly)隔周飞行Dep (departure)起飞Arr (arrival)到达FLT/N (flight number)航班号night service夜航single ticket单程票return ticket来回票domestic fare国内票价international fare国际票价ticket validity客票有效期children fare儿童票价cancellation fee取消费excess baggage超重行李airport fee机场费no-show charge误机费air-line航空公司number of stopover中途经停站数free baggage allowance免费行李non-stop flight中途不着陆飞行no refund will be granted不予退款through express(train)直达列车special express(train)特快列车freight car, goods wagon货车厢 b erth middle\lower)卧铺（上、中、下）occupying a separate seat单独占一座位reconfirmation of reservation定座再确认must travel in the company of an adult passenger需有成人陪伴同行civil aviation administration of china(CAAC)中国民用航空局总机（ OPERATOR）extension number分机号hold the line勿挂线telephone电话area code区号country code国家代码collect call对方付款put through转电话local call /city call市话hang up挂线long distance call长途电话wake up call/morning call叫醒服务telephone directory电话簿can't hear somebody听不见can't get through打不通inland telegram国内电报central exchange电话总局switchboard交换台The connection is bad.听不清operator电话员ordinary telegram普通电话house phone内部电话receiver听筒special line专线telephone number电话号码dial a number拨号码replace the phone挂上电话hold the line别挂电话Line, please.请接外线can't put somebody through接不通The line is busy(engaged)占线call somebody up打电话给某人IDD(international direct dialing)国际直拔DDD(domestic direct dialing)国内直拔operator/switch board/p.b.x. (private branch exchange)总机节日Valentine ’s day情人节National day国庆节New year ’s day元旦Thanksgiving day感恩节Spring festival春节Christmas eve平安夜The lantern festival元宵节Christmas圣诞节Easter复活节Labour ’s day劳动节Mid-noonday中秋节April fool ’s day愚人节水果strawberry草莓guava番石榴lotus roots莲藕longan龙眼apple苹果pomelo柚mango芒果watermelon西瓜plum梅子honey-melon蜜瓜grapefruit西柚date枣子papaya木瓜pineapple菠萝cherry樱桃banana香蕉pear梨lyche荔枝grape葡萄coconut椰子peach桃子部门General Manager ’s Office总经理办公室director of executive office行政办主任restaurant &kitchen coordinator餐厅划菜员(F/O) Front Office前台executive chef行政总厨Training D.培训部head chef厨师长(F/B) Food and Beverage D.餐饮部cook炉灶厨师(HSKP)Housekeeping客房部butcher切配厨师Purchasing D.采购部cold kitchen cook冷盘配菜员Recreation D.康乐部chef西餐厨师(ENG) Engineering D.工程部bartender酒吧调酒师(SEC)Security D.保安部baker面包房操作工Human Resources D.人力资源部pastry cook点心工Public Relations D.公关部steward餐具管事Sales D.销售部dishwasher洗碟工Shopping Arcade商场grill chef厨房烧烤工Financial D.财务部food hygiene食品检验员Staff Canteen员工食堂senior supervisor资深主管Laundry Dep.洗衣房floor butler客房楼面值班员general manager总经理recreation center康乐中心executive office行政办gymnasium attendant康乐服务员executive secretary行政办秘书sauna attendant桑拿服务员mail clerk收发员swimming pool attendant游泳池服务员bell captain行李主管beautician美容员chief operator电话总机主管barber/hair dresser理发员information clerk问讯masseur masseuse按摩员restaurant supervisor餐厅主管presser熨烫工hostess餐厅应接员washer洗涤工restaurant captain餐厅开单员delivery boy/mail客衣收发员kitchen waiter传菜员sales clerk销售员financial controller财务经理staff canteen supervisor员工食堂主管chief accountant财务主管chief security officer保卫部经理accounting clerk总帐报表员security office保卫员payable/receivable clerk往来结算员director of fire center消防中心主任property control财产核算员fireman消防员cost control工资核算员guard门卫purchasing manager采购经理patroller巡逻员food storeroom supervisor食品采保主管chief engineer工程部经理food buyer食品采购员mechanician机修工food receiver食品验收员air-conditioning man空调工fresh food store-man海鲜保管员lift man电梯工dry food store-man食品干货保管员boilerman锅炉工payroll master劳资员key keeper钥匙工personnel assistant人事员plumber水电维修工trainer培训员carpetman地毯墙纸工季节、月份、星期Spring春天February二月Summer夏天March三月Autuner秋天April四月Winter冬天May五月Monday星期一June六月Tuesday星期二July七月Wednesday星期三August八月Thursday星期四September九月Friday星期五October十月Saturday星期六November十一月Sunday星期天December十二月January一月常见病症flu(influenza)流行感冒intra-muscular injection肌肉注射a shot of打一针sulfadiaine消炎片a touch of flu有些染上流行感冒mercurochrome红药水absorbent cotton药棉patent medicine pills成药丸acupuncture针灸retch恶心alcohol酒精twinge阵痛anaesthetic麻醉剂allergic医] 过敏的 ,患过敏症的Appendicitis阑尾炎abscess脓肿blood transfusion输血ache酸痛bowel movements（stool）大便asphyxiated窒息complications并发症body temperature体温constipation便秘choking憋气corpuscle （red/whit）血球cold fits阵冷diarrhoea泻肚convulsions痉挛digestive system消化系统dizzy, vertigo眩晕disinfectant消毒剂dull pain隐痛glucose葡萄糖fever发热inoculation预防注射hacking cough不断干咳intravenous injection静脉注射hawking咳痰hunger缺氧loss of appetite食欲不振inertia无力obstruction阻塞itching痒paralysis麻痹inflammation充血running nose流鼻涕sharp pain剧痛stomach trouble胃病shock休克eczema湿疹sore一碰就痛dermatosis皮肤病stomach-ache胃痛arthralgia关节痛suffocation堵闷back achedislocation腰疼twitching发炎fracture骨折anemia贫血disintegration of bones骨裂cardiogram心电图arthritis关节炎cerebral commotion脑震荡alcoholism酒精中毒cramps抽筋food poisoning食物中毒vomit呕吐contraceptive避孕药alergosis过敏症heart-stroke中暑doctor ’s order医嘱anti-epidemic clinic防疫站dose用量denta hospital牙科医院infectious传染性Hospital of Chinese medicine中医医院unire小便Infectious disease hospital传染病院nausea恶心Institute of oncology肿瘤研究院unconscious不省人事maternitas产科医院artery动脉special hospital专科医院asthma哮喘tuberculosis hospital结核医院bronchitis支气管炎in-patient department住院部insomnia失眠isolation ward隔离病房pink eye红眼，火眼lying-in room产房long-sightedness远视observation ward观察病房short-sightedness近视Chinese academy of medical science squint斜视中国医学科学院中国小吃英文表达中式早點Braised pork rice卤肉饭Clay oven rolls烧饼Fried rice with egg蛋炒饭Fried bread stick油条Sweet potato congee地瓜粥Fried leek dumplings韭菜盒面类Boiled dumplings水饺Wonton & noodles馄饨面Steamed dumplings蒸饺Sliced noodles刀削面Steamed buns馒头Spicy hot noodles麻辣面Steamed sandwich割包Sesame paste noodles麻酱面Rice and vegetable roll饭团Duck with noodles鴨肉面Egg cakes蛋饼Eel noodles鱔魚面preserved egg皮蛋Seafood noodles乌龙面Salted duck egg咸鸭蛋Oyster thin noodles牡蛎细面Soybean milk豆浆Flat noodles板条饭类Rice noodles米粉Rice porridge稀饭Fried rice noodles炒米粉Plain white rice白饭Green bean noodle冬粉Glutinous oil rice油饭汤类Glutinous rice糯米饭Fish ball soup鱼丸汤Meat ball soup貢丸汤Plum juice酸梅汁Egg & vegetable soup蛋花汤Star fruit juice杨桃汁Clams soup蛤蜊汤Herb juice青草茶Oyster soup牡蛎汤点心Seaweed soup紫菜汤Oyster omelet牡蛎煎Sweet & sour soup酸辣汤Stinky tofu (Smelly tofu)臭豆腐Wonton soup馄饨汤Oily bean curd油豆腐Pork intestine soup猪肠汤Spicy hot bean curd麻辣豆腐Pork thick soup肉羹汤Prawn cracker虾片鱿鱼汤Squid soup Shrimp balls虾球Squid thick soup花枝羹Spring rolls春卷甜点Chicken rolls蛋卷Vegetarian gelatin爱玉Salty rice pudding碗糕Tomatoes on sticks糖葫芦Rice tube pudding筒仔米糕Longevity Peaches长寿桃Red bean cake红豆糕Glutinous rice sesame balls芝麻球Bean paste cake绿豆糕Hemp flowers麻花Glutinous rice cakes糯米糕Horse hooves双胞胎Fried white radish patty萝卜糕冰类Taro cake芋头糕Mein mein ice绵绵冰Taiwanese Meatballs肉圆Oatmeal ice麦角冰Pyramid dumplings水晶饺Sweet potato ice地瓜冰Rice-meat dumplings肉丸Red bean with milk ice紅豆牛奶冰Dried tofu豆干Eight treasures ice八宝冰其他Tofu pudding豆花Angelica duck当归鸭果汁Betel nut槟榔Sugar cane juice甘蔗汁Hot pot火锅Pork , pickled mustard green noodles榨菜肉丝面外交用或常用缩写H．E．(his excellency)阁下P．P．C．（ pour prender conge）辞行H．M．（ his majesty ）陛下P．R．（ pour remercier）谨谢H．R．H．（ his royal highness）殿下Begum贵夫人（印巴称呼）P．C．（ pour condolence）吊唁BO?波（对高级军官尊称）P．F．（ pour feliciter）谨贺P．P．（ pour presenter）谨介绍H．I ．M．(his imperial majesty)皇帝陛下R．S．V．P．（repondez s ’il vous plait）候复ASAP（as soon as possible）尽快FYI（for your information）谨此通知IRC（internet relay chat）网上聊天R AND R（ rest and relaxation）放松休息Burmese styles缅甸称呼His Excellency Mr. Prime Minister and Mrs总理阁下和夫人 .His Excellency 阁下 ( 对总统，总理，外长，部长，大、公使和显要人物的尊称；对王族，贵族，军人或低于部长的官员一般不用)His or Her Highness殿下（对亲王，王子，公主等到的称呼）His Royal Highness亲王殿下（对太子和直系王族的尊称）Honorable对英联邦系统常用于部长，大臣和议员的称呼Maung貌（男人一般谦虚的自称）Respected and beloved（特别）敬爱的Respected and dear敬爱的SamdechThakinTheir Majesties King XX and the Queen Tu。
酒店英语词汇大全
酒店英语词汇大全酒店的英语你知道多少呢?如果在酒店问路，你知道怎么用英语来表达吗?下面是小编为您收集整理的酒店英语词汇大全，供大家参考!酒店英语词汇大全information desk 问讯处reception office 接待室hotel register 旅客登记簿registration form 登记表newsstand 售报处postal service 邮局服务处shop 小卖部bar 酒吧间lounge 休息厅roof garden 屋顶花园billiard-room 球房dining-room, dining hall 餐厅men's room 男盥洗室ladies' room 女盥洗室cloak-room 存衣处basement 地下室cellar 地窖broom closet 杂物室room number 房间号码room key 房间钥匙suite 一套房间single room 单人房间double room 双人房间sitting-room, living-room 起居室sofa, settee 长沙发easy chair 安乐椅armchair 扶手椅wicker chair 藤椅folding chair 叠椅swivel chair 转椅rocking chair 摇椅stool 凳子stool 凳子bench 条凳tea table 茶几desk 书桌bookcase 书橱bookshelf 书架口译词汇之经贸篇澳新紧密经济关系协定ANZCERTA：Australia New Zealand Closer Economic Relations Trade Agreement摆脱亚洲金融危机的影响shake off the impact of the financial crisis帮助人才脱颖而出help excellent talents find way to distinction 备件spare parts部长级会议ministerial meeting采取积极财政政策 proactive fiscal policy出口创汇型/外向型产业 export-oriented industry垂直兼并vertical merger倒爷profiteer抵免offset东盟自由贸易区 AFTA：ASEAN Free Trade Area东南亚国家联盟ASEAN：Association of South-East Asian Nations对外项目承包foreign project contracting反倾销措施anti-dumping measures against ……防伪标志anti-fake label放松银根ease monetary policy非配额产品quota-free products非生产性投资investment in non-productive projects风险管理/评估risk management/ assessment风险基金venture capital风险准备金loan loss provision/ provisions of risk岗位培训on-the-job training港元的联系汇率制the linkage system between the US dollar and the HK dollar搞活国有大中型企业revitalize large and medium-sized state owned enterprises工程项目engineering project工业增加值industrial added value公正合理equitable and rational固定资产投资investment in the fixed assets广开就业门路increase employment opportunities; create jobs in every possible way; open up more channels of employment 规模经济scale economy/ economies of scale国合企业(即国有合作社)state-owned cooperatives国际清算international settlement国际收支平衡balance of international payments/ balance of payment国际收支不平衡disequilibrium of balance of payment国家补贴public subsidies国家鼓励项目projects listed as encouraged by the state国家科技创新体系State Scientific and Technological Innovation System国家现汇结存state foreign exchange reserves合理引导消费guide rational consumption横向兼并horizontal merger坏帐、呆帐、死帐bad account/ dead account/ uncollectible account/bad debt/ bad loan货币市场money market机构臃肿overstaffing in (government) organizations机构重叠organizational overlapping技工贸结合的科技型企业scientific and technological enterprises that integrate scientific and technological developmentwith industrial and trade development季节性调价seasonal price adjustments既成事实established/accomplished facts减免债务reduce and cancel debts建材building materials进口环节税import linkage tax经常项目current account经常性的财政收入regular revenues竟价投标competitive bidding就业前培训pre-job training控股公司holding company垃圾融资junk financing劳动密集性企业labor-intensive enterprises劳务合作labor service cooperation累计实现顺差143.4美元accumulatively realizing trade surplus 利改税substitution of tax payment for profit delivery流动人口floating population龙头产品lagship product。
酒店常用英语汇总
酒店常用英语汇总English for Front Office Dept.前厅部常用英语1.Good morning/ Good afternoon /Good evening !早上好/下午好/晚上好!2、Welcome to Ravi Shinger International Hotel下午好！欢迎光顾诺威香卡国际酒店。
3.How may I help you ?请问有什么可以帮到您？4.May I know your name ,please ?请问贵姓？5、Do you have a reservation with us？请问您预订了房间了吗？6.I’ll check our room availability 我来查一下与否有空房间。
7、Just a moment ,Please请稍等8、I'.对不起, 我们没有以您旳名义预订旳房间记录。
9、We have standard rooms, single rooms, Garden suite and presidential suite.我们有标间、单人间、花园套房及总统套房。
10、How long do you plan to stay?请问您估计住几天？11.May I see your passport ?我能看一下您旳护照吗？12、Your room charge for one night is RMB***,sir/madam.先生/女士, 您一晚旳房费是***元13.The room charge is include two breakfast.房价涉及两份早餐。
14.please pay RMB300 as deposit请支付300元作为押金。
15.How would you like to make the payment, in cash or by credit card?请问您打算如何付款？钞票支付还是信用卡？16、If you need the room service ,please dial8800.如果您需要客房送餐, 请拨8800.17、We hope you enjoyed your stay .但愿您在这儿住旳快乐。
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常用酒店英语词汇大全基本常用口语一、礼貌用语：1. Please 请Sir Madam/Miss2. Excuse me 对不起3. Pardon? 对不起，请您再说一遍好吗？4. I’m very sorry. 非常抱歉。
5. Thank you . 谢谢。
二、单词及例句：1. 对客人表示欢迎：Welcome 欢迎International 国际hotel 酒店－Welcome to Planet International Hotel! 欢迎光临星球国际大酒店！2.见到客人寻问是否需要帮助：HelpWhat can I do for you?May I help you?3.离开客人时:Nice 美好的pleasant 愉快的evening 晚上weekend 周末－Have a nice day. 祝您今天过得愉快.－Have a pleasant evening.祝您今晚过得愉快.－Have a good weekend. 祝您周末过得好.4. 给客人让路时:After 在……后面madam女士first 首先sir 先生－After you, madam. 夫人,请.－You first, sir. 先生,您先请.5. 领路的时候:Follow－Please follow me, sir. 先生,请跟我来.当领客人到达目的地时:－Here we are , room 2208. 第2208号房间到啦.6. 当客人要什么东西时:－Yes, sir. It’s no problem. 好的先生.这不成问题.酒店基本词汇Restaurant 酒店里面的称为餐厅，酒店外的可以叫饭馆或者餐馆都可以B&B 家庭式酒店 Boutique hotel 精品酒店 Resort 度假村King-size 特大号床 Queen-size 大号床 Twin beds 双床房Single bed 单床房 Double room 双人间 Single room 单人间Suite 套房 Studio suite 公寓套房 Adjoining room 相邻房Connecting room 连通房 Executive Floor 行政楼层Bellboy 行李员 Concierge 礼宾Receptionist 前台接待Reception/Front desk 前台 Coach 旅游大巴Reservation 预订(不是预定) Doorman 门房门童Housekeeping staff 客房清洁人员Room service 客房服务，有时特指客房送餐服务Ground 花园 Tip 小费 Service charge 服务费Turn down 开夜床服务(指的是傍晚的时候再次整理房间，使客人晚上睡的舒服) Executive room 商务房 Shuttle bus 班车Do Not Disturb Sign /DND sign请勿打扰牌Please Make Up sign /PMU sign 请收拾房间牌check-out 退房 check-in 登记入住 lobby 大堂Owner response: 业主回复 Porter门房 Hotel Concierge酒店礼宾部Procurement Manager; Purchasing Manager采购部经理Food & Beverage Manager; Catering Manager餐饮部经理Table Hostess餐桌女服务员 Kitchen Hand; Kitchen Help;Kitchen Worker厨工 Cook; Chef厨师 Head Chef厨师长Cook炊事员 Assistant Manager大堂副理Lobby Manager大堂经理Tourist Guide导游 Sauce Cook调味汁厨师Restaurant Manager饭店经理 Rooms Division Manager房务部经理Second Chef副厨师长Second Waiter副领班Trainee Manager见习经理Receptionist接待员Bar Operative酒吧服务员 Hotel Accountant酒店会计Chief Accountant; Financial Controller酒店主管会计;财务总监Housekeeping Manager客房部经理Executive Housekeeper; Head Housekeeper客房部主管Chambermaid客房女服务员 Head Waiter ;Captain领班Floor Attendant楼层服务员Travel Agent 旅游中介Doorman门童Pantryman配餐员Front Desk Manager前台经理Front Office Supervisor前台领班Front Office Manager前厅经理Assistant Front Office Manager前厅副理Cleaner清洁工Food Checker食品检验员Vegetable Cook蔬菜厨师Materials Manager物料经理Western-Style Restaurant Manager西餐部经理Executive Assistant Manager行政副经理Assistant Banquet Manager宴会部副经理Banquet Manager宴会部经理Night Manager夜班经理Hotel Greeter迎宾员Reservation Manager预订部经理Chinese-Style Restaurant Manager中餐部经理Resident Manager驻店经理Front Clerk; Reception Clerk总台接待员酒店岗位：客房预定 room reservation客满 fully booked房间种类 types of rooms双人房 double room标准房 standard room双床房 twin room高级房 superior room豪华房 deluxe room商务房 executive room套房 suite普通套房 junior room高级套房 senior suite总统套房 Presidential suite朝南的房间 a room facing south公寓套房 studio room连通房 connecting room相邻房 adjoining room没有按预定抵店 no show确认信 letter of confirmation服务费 service charge额外费用 extra charge班车 shuttle bus全价 full price折扣价 discounted price标准价 rack rate优惠价 special price免费 complimentary rate特大号床 king-size bed大号床 queen-size bed推迟 postpone空房 Vacancy/vacant room取消 cancel/cancellation更改 change预定 book/reserve自动门 automatic door登记入住 check in结帐 check out一件行李 a piece of baggage/luggage 背包 shoulder bag纸箱 cardboard box手提箱 briefcase汽车行李箱 luggage trunk送行李 send up填写 fill out名牌 name tag夜床服务 turn – down service 打扫房间 make up稍稍整理 tidy up洗衣项目 laundry items加快服务 express service核对 check包间 private room菜单 menu套餐 set menu定满了 fully booked租 rent计划表 schedule推举 recommend酒店内设施adapter 连接器brief ease 公文包out of order 坏了coupon奖券Food Mall 食品街Ancient Culture Street古文化街fire sprinkler 灭火喷淋coat hanger 大衣架 pillow 枕头heating control 加热控制ice tongs 冰夹 chair 椅子bedside table 床头桌ceiling light 顶灯luggage stand 行李架swimming bag游泳袋power socket 电源插座note pad 记事簿shoe basket鞋篮ice bucket 冰桶security latch安全门dry cleaning docket 干洗单breakfast menu 早餐菜单light switch 灯开关air conditioner vent 空调排风口pillow case枕套coffee table 咖啡桌wall paper 壁纸hair dryer 吹风机standing lamp 地灯valet stand 衣物架switch 开关desk chair (与书桌配套的)椅子laundry docket 洗衣单Do Not Disturb Sign 请勿打扰牌 DND sign请勿打扰牌chest of drawers 带抽屉的柜厨sheer curtains 纱窗帘desk lamp 台灯television cabinet 电视柜single bed 单人床 double bed 双人床 desk书桌dusting 去尘toilet brush 马桶刷子refuse bag 废物袋mopping 拖地scrub 檫洗dustpan and brush 簸箕和刷子detergent 清洁剂vacuum cleaner 吸尘器mop 拖把shampoo 洗发水soap 香皂bath foam 浴液sewing kit 针线盒moisturizer 润肤露shower cap 浴帽shoehorn鞋拔shoe shine檫皮鞋Bedside lamp 床头灯smoke detector 烟感器wardrobe 衣柜television guide电视指南Please Make Up sign 请收拾房间牌 PMU sign 请收拾房间牌slippers拖鞋 drapes 布帘ceiling屋顶Laundry docket 洗衣单window sill 窗台shopping bag 购物袋bookshelf 书架ground floor (英)底，层，一楼cabinet 橱柜switch 开关Venetian blind 百叶窗帘curtain 窗帘wastebasket 字纸篓tea trolley 活动茶几night table 床头柜first floor (英)二楼，(美)一楼folding screen 屏风hanger 挂钩plug 插头wall plate 壁上挂盘Chinese painting 国画elevator, lift 电梯drawer 抽屉second floor (英)三楼，(美)二楼spring 弹簧cushion 靠垫，垫子socket 插座，插口sitting room 起居室voltage 电压floor 楼层，地板carpentry (总称)木器tea table 茶几bedclothes 床上用品quilt 被子mattress 床垫thermos 热水瓶transformer 变压器酒店前台用语：market price 市价cashiers desk 兑换处coin 硬币accounting desk 帐务处check-out time 退房时间voucher 证件price list 价目表check, cheque 支票sign (动)签字interest 利息form 表格reservation 预订reception desk 接待处tip 小费reservation desk 预订处luggage office 行李房spare (形)多余的postpone (动)延期cancel (动)取消travelers cheque 旅行支票pay (动)付款fill (动)填写 administration 管理、经营note 纸币registration desk 入宿登记处lobby 前厅luggage rack 行李架visit card 名片identification card 身份证rate of exchange 兑换率conversion rate 换算率charge (动)收费bill 帐单change money 换钱procedure 手续、程序information desk 问询处luggage label 行李标签overbooking 超额订房reasonable (形)合理的cash (动)兑换keep (动)保留、保存bank draft 汇票accept (动)接受procedure fee 手续费fill in the form 填表酒店的种类：Designed hotel 设计酒店boutique hotel 精品酒店certified hotel for tourism 旅游定点旅馆family hotel 家庭旅馆B&B: 经济型酒店resort hotel 度假区酒店酒店部门：电脑部E.D.P.市场营销部sales & Marketing Division销售部Sales Department公关部Public Relation Department预订部Reservation Department客务部Room Division前厅部Front Office Department管家部Housekeeping Department餐饮部Food & Beverage Department康乐部Recreation and Entertainment Department 工程部Engineering Department保安部Security Department行政部Rear-Service Department商场部Shopping Arcade其他：Oriental Plaza: 东方新天地Forbidden city:故宫High-speed wireless internet: 高速无线上网Owner response: 业主回复Expatriates/ expats:外籍人士/外籍员工F&B:餐饮Mansion/ service-apartment:酒店式公寓English tea:英式红茶/英式下午茶CTS:中国旅行社Prepaid cell: 预付型手机Toiletries: 洗漱用品Morning call 唤醒服务。