《民航服务英语口语教程》Unit An Airline Job
民航服务英语口语
民航服务英语口语CONVERSATIONALENGLISHFORAIRLINE PASSENGERSERVICECall-center2008.8务ContentsUnit One Flight Information(航班务务) (3)Lesson One Flight Information(航班务务) (3)Lesson Two Travel Inquiry(航空旅游务务) (5)Lesson Three Documents(旅行文件) (6)Lesson Four Direct and Connecting Flights(直航班务程航班达与) (8)Unit Two Airline Reservations(务票) (9)Lesson One Reservations(务票) (9)Lesson Two Onward Reservations(务务程票) (10)Lesson Three Reservation Change(务票改务) (12)Lesson Four Delay and Cancellation(延务取消与) (13)Lesson Five Standby(候务) (14)Unit Three Ticketing and Fares(出票票价与) (16)Lesson One Ticketing(出票) (16)Lesson Two Fares and Means of Payments(票价支付方式与) (17)Lesson Three Lost Ticket and Refund(机票务失退票与) (18)Unit Four Reconfirmation(再务务) (19)Unit Five Check In(务理登机手务) (20)Lesson One Normal Check-in(务理登机手务) (20)Lesson Two Ticket and Passport(机票务照与) (22)Lesson Three Seat Preference and Baggage(座位务务行李与) (23)Lesson Four At the Check-in Counter(在行李交台运柜) (24)Unit Six At the Information Counter(在务务务) (25)Lesson One Passenger List(旅客务务) (25)Lesson Two At the Information Counter(在务务务) (26)Unit Seven Arrivals(到达) (28)Lesson One Transit Passengers(务境旅客) (28)Lesson Two Baggage Handling(行李务理) (29)Unit Eight Hotel and Ground Transportation(旅务地面交通与) (30)Lesson One Hotel(旅务) (30)Lesson Two Ground Transportation(地面交通) (31)Unit Nine A Charter Flight(包机) (33)Unit One Flight InformationLesson OneFlight InformationNotes1.How are you doing? 你好务,务是一句务候务。
民航机务职业英语口语课件
The primary lifting surfaces of an airplane, responsible for generating lift during flight
Tailplane
The horizontal stabilizer at the real of the air, improving stability and balance
Listening comprehension skills
Understanding technical terms
It is essential to be able to comprehend the technical language specific to civil aviation maintenance This includes understanding aircraft parts, maintenance procedures, and aviation industry jargon
02 Terminology for Civil Aviation Maintenance
Terminology for Aircraft Structures and Systems
Aircraft body
The main fuselage of an aircraft, including the cockpit, passenger cabinet, cargo hold, and other essential components
Communication and dialogue between
maintenance personnel and passengers
航空商务英语Unit 1 An Airline Job
World Airlines
Part Two :
Dialogue : Talking About an Airline Job
Useful Phrases Have one’s hands full Peak season Be up to one’s eyes Sounds incredible A means of
your reasons.
An Airline Job---the Way to the World
Useful Expressions
Make a plan Make a reservation I prefer…,because… What appeals to me
in …is that… Frankly speaking, I
Location United Kingdom Germany France USA Netherlands Singapore USA
Airline Designator Codes BA LH AF AA KL SQ UA
Airline designator Codes---Ⅱ
Airline
Alitalia Cathay Pacific Northwest Dragonair Japan Airlines Air Canada Swissair Virgin Atlantic Airways
service best
Situation Practice: ① Two friends meet each other in the street by chance. They greet each other and then talk about their jobs. Try to use the phrases given below.
《航空服务英语口语教程》 Baggage Acceptance 课件(25张PPT含音频)
Baggage Acceptance
01
目录 02 03
CONTENTS
04
Lead-in Model Dialogues Speaking Tasks Extended Reading
Lead-in
Lead-in
优先 过重
无陪儿童 豪华经济舱 重要旅客
特殊旅客之行李挂牌 （如轮椅、孕妇、无陪儿童）
Dialogue 2
P: Should I prepare a special container? C: Yes. You need to put her into a specific container to ensure pet excreta would not dirty the cargo compartment. P: Are there pet containers for sale at the airport? C: Yes. There are containers of different sizes at reasonable prices. We will charge you for your dog and its container as excess baggage. P: I heard that some paperwork needs to be completed when I check her in. Is this true? C: Yes. You need a quarantine certificate. If you are taking an international or regional flight, you should also prepare the documents required by the destination or transiting countries. P: OK, thanks. C: You’re welcome.
航空服务英语口语教程课件Unit 1
Dialog 1
(C = Clerk P = Passenger) C: Hello, China Southern Airlines. May I help you? P: Yes, I’d like to book a ticket from Guangzhou to Tokyo. C: Okay! When do you wish to fly? P: Next Friday, July 1st. What flights are available? C: Please hold for a moment. Let me check the flight schedule. (after a moment) C: Sorry for keeping you waiting. We have two flights to Tokyo, at 10:10 a.m. and 3:15 p.m. Both flights have seats available. P: What’s the arrival time of the morning flight? C: That’s Flight CZ385 and it arrives in Tokyo at 2:55 p.m. local time.
When do you want to fly? Will you be traveling at first class or economy class? Could you please tell me your name?
Would you like a one-way ticket or return ticket? I’ll repeat your reservation. I’ve reserved you one first class seat for May 5th, one way to San Francisco leaving Shanghai at 2 p.m. Could you please tell me your telephone number?
中职英语《航空服务英语口语教程》 Security Check 2 课件(24张PPT含音频)
Vocabulary
Useful Expressions
Speaking Tasks
Speaking Tasks
Speaking Tasks
Answers: 1. A 2. C 3. D 4. E 5. B
Speaking Tasks
Extended Reading
Extended Reading
UNIT 8
Security Check 2
01
目录 02 03
CONTENTS
04
Lead-in Model Dialogues Speaking Tasks Extended Reading
Lead-in
Lead-in
Model Dialogues
Dialogue 1
(S1 = Security officer 1; S2 = Security officer 2; P = Passenger) S1: Good morning, madam. Please remove your coat, belt and shoes, and put them in the tray. P: OK, sure. S1: Do you have any liquids in your bag? P: Yes, I have a bottle of water and some skincare products like hand lotion, suntan lotion and cleanser. S1: You’ll need to take them out of your bag. You can either drink the water right now or throw it away. P: I’ll just throw it away. S1: The skincare products are fine since each container holds 100 ml or less, but you need to put them into a clear plastic bag. P: Oh, I happen to have one.
民航客舱服务英语教程课件
➢boarding card =boarding pass
登机牌
e.g.： Excuse me. May I see your boarding pass/card?
打扰一下，我可以看一下您的登机牌吗？
luggage 【英国英语】行李= baggage 【美国英语】行李 carry-on luggage 随身携带的行李 hand luggage 手提行李 luggage rack 行李架 luggage tag 行李牌 trunk （旅行）大衣箱
Welcome aboard!
Can you guess what the flight attendants say to the passenger?
Excuse me, can I help you? Excuse me. May I help you to put your baggage?
5. overhead rack = overhead compartment
=overhead bin
舱顶行李架
6. valuable
下机时请带好您的贵重物品。 Please take your valuables with you when deplane(下飞机）.
7. emergency exit 紧急出口
possible onboard emergencies. 5. Assign and ensure proper handling of special passengers
and meals.
Introduction to Cabin Services
1. Check personal make-up and appearance. 2. Self-introduction 3. Introduction of flight duties 4. Introduction of flight routes 5. Emphasize the importance of the cabin safety
民航服务英语教案
民航服务英语教案民航服务英语教案篇一:民航英语全教案情境1Item 1Preflight preparationTeaching ideas: Focus on the students, students are the master ofthe class, the content of the lesson is for the students, and pay full attention to the understanding and attending to the lesson of students.Teaching aims: Practicing the listening and oral English abilitiesof students. Ask students to remember and use their own words to retell the content of the dialogues, in order to use the professional words for daily communication.Teaching contents: Unit 1 An Airline JobTeaching skills:Group discussion; group asking; group competitionTeaching steps:Preparation period1. Know the English name of each student; use their English names in the class, andtell the English name of the teacher to the students.2. Divide the students into several groups according to the numberof the students.( 4or 6 in a group )3. Ask students to have a preview of the new lesson.Teaching periodPart One Warming Up——任务所飞航班计划——签到起飞前在规定的时间内到航班调度部门在乘务员所执行的航班上签名或在电脑上确以。
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P: First class premium
J: Business class premium
Dialogue : Talking About an Airline Job
Useful Expressions Possess an ever-growing fleet State-of-the-art Sophisticated=advanced Break travel barriers A non-stop/direct flight Our commitment is passenger first and the
Part Three : Language Practice
It’s our duty to inform passengers of travel documents. You need to go to buy the ticket, otherwise the reservation
would be automatically be cancelled. You can’t imagine how many telephones calls we can handle in
State-of-art: the most advanced (in science
or education)
This is the state-of-the-art design of robot.
Sophisticated aircraft
barriers
There are barriers on the road.
State your reasons.
An Airline Job---the Way to the World
Useful Expressions
Make a plan Make a reservation I prefer…,because… What appeals to me
in …is that… Frankly speaking, I
Make a mess of
My baby made a terrible mess of my cleaning on bed.
Pick out / select
Pick out the color you like.
Class of service
F: First class C: Business class Y: Economy class K: budget class
service best
Figure out/ calculate/ work out
Waiter, figure out the bill for us.
possess: have
I possess a musical instrument to perform.
Ever-growing fleet = developing
Location
Italy Hong Kong SAR, China R.R USA Hong Kong SAR, China R.R Japan Canada Switzerland United Kingdom
Airline Designator Code AZ CX NW KA JL AC SR VS
Fancy meeting you here.
Deal with the complaints from passengers.
Situation Practice:② One of your friends wants to fly with his family. As a agent you recommend him to fly your airline. Try to use the expressions given below.
Commitment/requirement/responsibility
A teacher’s commitment is teaching, not punishing.
Genuine warmth
Let’s offer our genuine warmth to customers.
Situation Practice: ① Two friends meet each other in the street by chance. They greet each other and then talk about their jobs. Try to use the phrases given below.
communication Ground service
Face to face Ticket window Make a terrible mess of Pick out the flights Economy class In-flight service Class of service
Language is a means of communication.
Air service
Ground service
In-flight service
Make a face to face contact with
The girl intends to make a face to face contact with a Mr. Right.
Location
Airline Designator Codes
United Kingdom
BA
Germany
LH
France
AF
USA
AA
Netherlands
KL
Singapore
SQ
USA
UA
Airline designator Codes---Ⅱ
Airline
Alitalia Cathay Pacific Northwest Dragonair Japan Airlines Air Canada Swissair Virgin Atlantic Airways
dislike…, because…
Get travel documents ready
Pack the things for the trip
Travel documents
Get travel documents ready
Garfield has get his travel documents ready.
World Airlines
Part Two :
Dialogue : Talking About an Airline Job
Useful Phrases Have one’s hands full Peak season Be up to one’s eyes Sounds incredible A means of
P: I need four seats, economy class, for next Sunday. A: Just a moment please. I am going to _______. I’m sorry,
there are __________ available in economy classห้องสมุดไป่ตู้on this flight. Can I
Have one’s hands full/free (not) busy
I have my hands full on office work recently.
Peak season/ high season
High season/ low season/ shoulder season (旺季) （淡季） (平季)
reservations, fares, cancellations Deal with the complaints from passengers. Inform passengers of travel documents. Distinguish the class of service
We have jumbo jets B-747 that fly faster and further nonstop
Passengers first and service best Offer smooth service Meals that please the eye as well as the palate Safety and comfort
__________ on the flight for that day? Of course, the price is _______. P: What’s the difference between first class and economy class? A: In first class the seat arrangement is __________. Your
民航服务英语口语教程》
Unit 1 An Airline Job
Airline Personnel
Ground staff
security check staff /ticket agent/ aircraft maintenance man (technician)
Crew members