商务礼仪英语介绍培训课件.pptx
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商务接待礼仪培训课件
六桌
七桌
接待地点安排
环境检查
椅子数量及摆放位置、窗 帘是否整齐；室内采光、 温度。
物品准备
资料、笔、本、瓶装水、 茶（杯）、鲜花、果盘、 纸巾等。
座次安排
面门为上，背门为下、前 排为上，后排为下；中间 为上，两边为下。
物品摆放细节
流程
01 恭候迎接、敬茶介绍
02 安排活动、送客告别
恭候迎接
确定迎 接人员
资料。
会场环境
温度、灯光、音响。
记录工具
相机、摄像机、录音 笔等。
会议接待
设接待处，告知参会 人员如何就坐，备好
签到表。
物品放置
与会人员的衣帽等其 他物品集中放置安排。
茶点布置
饮品、水果、餐具、 纸巾等。
会议标识
会（徽）标、横幅等。
会中服务
会议记录
安排好专职的会议记录员、摄影、摄像人员。
会议服务
茶水服务。设备服务，如话筒传递等。
会后服务
YOUR LOGO COMPANY NAME
RECEPTION ETIQUETTE TRAINING
感谢您的观看！
适用于新员工培训/入职培训/企业培训
汇报人：小胖熊
汇报日期：2021
LIFE ONLY COME OUT OF THE BEAUTIFULDID NOT WAIT OUT THE BRILLIANT
塑造企业商务形象、传播商务沟通信息、 提高商务合作效率
提升个人素质
树立个人品牌形象、提升个人职业素养、 提升个人交际能力
礼仪的核心
自尊
尊重 为本
尊他
CONTENT
个人形象
贵宾接待
YOUR LOGO COMPANY NAME
外教社国际商务礼仪简明教程PPT课件U06 France
Lead-in
Cultural Values
Reading
Comprehension Questions
Etiquette
Cultural Notes
Dilemma
Why does the author say “French cafés like Café Parisien are more than just a place for a stiff espresso”?
Why are iconic French cafés changing?
In cities, more coffee is being served in to-go cups, and an abundance of co-working spaces are popping up. In the countryside, small towns have to battle against economic stagnation and urbanization.
Why is Groupe SOS promoting its “1,000 Cafés” initiative?
Rural cafés are becoming a dying breed; Groupe SOS is hoping to reverse this trend. It will enable towns to find their footing and to have a decent social life.
What is your understanding of the statement that cafés are “the life of the neighborhood”?
Business Communication商务社交礼仪英文版课件
Telephone calls Notes of Appreciation Phone Calls and Voice Mail Beepers, Cellular Phones, and Portables
Telephone Etiquette
Identify yourself and your company. Ask the person if he or she has time to talk. Make calls during normal business hours. Return calls the same day. Never put someone on hold without asking permission. Don’t do other work while on the phone Be courteous of others when screening calls.
Meeting Etiquette
Before the meeting Starting the meeting After the meeting
Etiquette at Business Meetings: Before the Meeting
Arrive early to make sure meeting room is set up correctly. Put agendas in place. Provide for drinks and a light snack. Stand near the door to thank each person who arrives. Ask what issues are of particular interest to them. Introduce new members to existing members
Telephone Etiquette
Identify yourself and your company. Ask the person if he or she has time to talk. Make calls during normal business hours. Return calls the same day. Never put someone on hold without asking permission. Don’t do other work while on the phone Be courteous of others when screening calls.
Meeting Etiquette
Before the meeting Starting the meeting After the meeting
Etiquette at Business Meetings: Before the Meeting
Arrive early to make sure meeting room is set up correctly. Put agendas in place. Provide for drinks and a light snack. Stand near the door to thank each person who arrives. Ask what issues are of particular interest to them. Introduce new members to existing members
Business Etiquette 商务礼仪英语(双语课件)
Focus Homework and test
11
H
Homework and test for Chapter 1
Review what you have learned in class and discuss:
How to greet and shake hands with a business partner?
How to introduce a business partner? How to exchange visiting cards? How to find a neutral subject to chat?
test
12
H
test 1
True or False:
1. You can only shake hands with your right hand.
8. In business meeting, you can not leave suddenly without saying goodbye.
9. When talking, you’d better look at the other person right in his eyes all the time.
2. You can always praise a person by saying “ you are beautiful / handsome.” even if the person is plain or ugly.
3. When a person praise you, you can say “ not really.”.
Gifts 10. Etiquette in Business Activities
11
H
Homework and test for Chapter 1
Review what you have learned in class and discuss:
How to greet and shake hands with a business partner?
How to introduce a business partner? How to exchange visiting cards? How to find a neutral subject to chat?
test
12
H
test 1
True or False:
1. You can only shake hands with your right hand.
8. In business meeting, you can not leave suddenly without saying goodbye.
9. When talking, you’d better look at the other person right in his eyes all the time.
2. You can always praise a person by saying “ you are beautiful / handsome.” even if the person is plain or ugly.
3. When a person praise you, you can say “ not really.”.
Gifts 10. Etiquette in Business Activities
商务礼仪 Business Etiquette 英文版 ppt
二、Table manner
• 1) China's table manner • Generally,seats that closer to the top table take precedence（优先）.For example, on the wedding party,family members of the bride or the leaderships are arranged to the table that closest to the tap table.
批注本地保存成功开通会员云端永久保存去开通
Business Etiquette
一、Dress etiquette
• Dress is a culture, it can reflect a nature’s cultural level and the material civilization level of development .
• We know that diffeerent preferences, so their ways of dress vary.
• Even so, we still have some basic principles to follow according to people’s beautyappreciation standard
• 2) West’s table manner • Wash you hands before each meal. • Knife and spoon are placed to the right of the plate. The fork is on the left.
• Open the napkin and place it in your lap before starting.
商务礼仪 英文版PPT幻灯片课件
12
Host
1
3 42
Driver
4
2 31
13
Host
1
6
5
3 42
Driver
6
5
4
2 31
14
Driver 1
3
2
15
Driver
32
1
65
4
98
7
12 11
10
16 15 14 13
16
Chinese table manner-seating Western table manner-seating Difference between Chinese and Western
2. Accepting business card
Being modest and gentle. Reading carefully. Placing or collecting properly.
10
11
The etiquette of taking the elevator: Hold the elevator, guest first. If guests are more than one, we should enter the elevator, one hand holds "open“. Exit first enter behind.
6
Don’t:
Stretch left hand
Handshake with another hand in the pocket
7
Don’t:
Handshake with water or sweat
Handshake with Excessive force
Host
1
3 42
Driver
4
2 31
13
Host
1
6
5
3 42
Driver
6
5
4
2 31
14
Driver 1
3
2
15
Driver
32
1
65
4
98
7
12 11
10
16 15 14 13
16
Chinese table manner-seating Western table manner-seating Difference between Chinese and Western
2. Accepting business card
Being modest and gentle. Reading carefully. Placing or collecting properly.
10
11
The etiquette of taking the elevator: Hold the elevator, guest first. If guests are more than one, we should enter the elevator, one hand holds "open“. Exit first enter behind.
6
Don’t:
Stretch left hand
Handshake with another hand in the pocket
7
Don’t:
Handshake with water or sweat
Handshake with Excessive force
英语商务礼仪PPT课件
• 同时，礼仪也贯穿于营销的每个程序，能帮助营销人员区分 不同客户的需求，在与客户沟通时更加得心应手。强化营销 人员的礼仪训练不仅可以提升个人素质，也能有效塑造良好 的个人形象。
• 营销人员的良好形象是建立客户信心的重要基础，要保持业 务的持续发展，除了全面的知识，人格魅力同样不可或缺。
• 作为和而泰的营销人员，拥有良好的职业形象、专业的商务 礼仪，不仅反映出优秀的个人素质、修养，同时也是品牌形 象的体现，是公司规范管理、高服务水准的体现。
在表现。
10ቤተ መጻሕፍቲ ባይዱ
4.道德角度看
• 礼仪认为是为人处事的行为规范、行为准则。
11
5.民俗的角度
• 礼仪是人们在 交往过程中遵 守的约定俗成 的习惯做法。
12
6.社会学的角度
礼仪泛指人们在社会交往过程中约定俗成 的、大家共同遵守的行为规范和准则。
13
理解礼仪含义的注意要点：
（1） 礼仪是用于交往中的：初次交往、因公交往 、对外交往。 （2）礼仪是约定俗成的行为规范，用于律己和敬人，学习礼仪贵
18
白族
• 白族男女都崇尚白色，以白色 为尊贵。大理地区的男子多穿 白色对襟衣，外套黑领褂，或 数件皮质、绸缎领褂，俗称 “三滴水”，腰系皮带或绣花 兜肚，下着蓝色或黑色长裤。 在云南洱源县西山区，每个成 年后的白族男子都身挎一个小 七巧玲珑的绣花荷包，荷包上 绣着“双雀登枝”、“鸳鸯戏 水” 等字样。绣荷包是爱情的 象征，它是白族姑娘聪明智慧 的结晶。 女子服饰则各地 不一，大理地区多穿白上衣， 红坎肩,或浅色蓝上衣，外套黑 丝绒领褂，腰系绣花短围腰， 下着蓝色宽裤，足穿绣花“百 节鞋”。未婚妇女梳独辫子盘 于头顶，并以鲜艳的红头绳绕 在白色的头巾上，红白相衬， 相得益彰。腰系绣花短围腰， 更显得色彩鲜明，美观大方。 已婚妇女改为挽髻。
• 营销人员的良好形象是建立客户信心的重要基础，要保持业 务的持续发展，除了全面的知识，人格魅力同样不可或缺。
• 作为和而泰的营销人员，拥有良好的职业形象、专业的商务 礼仪，不仅反映出优秀的个人素质、修养，同时也是品牌形 象的体现，是公司规范管理、高服务水准的体现。
在表现。
10ቤተ መጻሕፍቲ ባይዱ
4.道德角度看
• 礼仪认为是为人处事的行为规范、行为准则。
11
5.民俗的角度
• 礼仪是人们在 交往过程中遵 守的约定俗成 的习惯做法。
12
6.社会学的角度
礼仪泛指人们在社会交往过程中约定俗成 的、大家共同遵守的行为规范和准则。
13
理解礼仪含义的注意要点：
（1） 礼仪是用于交往中的：初次交往、因公交往 、对外交往。 （2）礼仪是约定俗成的行为规范，用于律己和敬人，学习礼仪贵
18
白族
• 白族男女都崇尚白色，以白色 为尊贵。大理地区的男子多穿 白色对襟衣，外套黑领褂，或 数件皮质、绸缎领褂，俗称 “三滴水”，腰系皮带或绣花 兜肚，下着蓝色或黑色长裤。 在云南洱源县西山区，每个成 年后的白族男子都身挎一个小 七巧玲珑的绣花荷包，荷包上 绣着“双雀登枝”、“鸳鸯戏 水” 等字样。绣荷包是爱情的 象征，它是白族姑娘聪明智慧 的结晶。 女子服饰则各地 不一，大理地区多穿白上衣， 红坎肩,或浅色蓝上衣，外套黑 丝绒领褂，腰系绣花短围腰， 下着蓝色宽裤，足穿绣花“百 节鞋”。未婚妇女梳独辫子盘 于头顶，并以鲜艳的红头绳绕 在白色的头巾上，红白相衬， 相得益彰。腰系绣花短围腰， 更显得色彩鲜明，美观大方。 已婚妇女改为挽髻。
商务礼仪 英文版PPT幻灯片
2/10/2020
8
The etiquette of exchanging business card:
1. Handing business card
Observing the will and seizing the
moment. Paying attention to the order.
2/10/2020
16
Chinese table manner-seating
Western table manner-seating Difference between Chinese and Western
2/10/2020
17
The seat of honor, reserved for the master of the banquet or the guest with highest status, is the one in the center facing east or facing the entrance. Those of higher position sit closer to the master of the banquet. The guests of lowest position sit furthest from the seat of honor. When a family holds a banquet, the seat of honor is for the guest with the highest status and the head of the house takes the least prominent seat.
2/10/2020
6
Don’t:
Stretch left hand
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Reception Etiquettes ❖Reception ❖Guidence
Company Logo
The basic procedures
1.Greetings
2.Confirm his identity and ask him whether he has maked a reservation（预约）
Company Logo
Specifics For Men's Business Casual
• Socks: Do wear dark socks, midcalf （小腿肚） length so no skin is visible when you sit down.
• Shoes: Leather shoes should be worn.
Correct length of Trousers
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Specifics For Men's Business Casual
Wrong pattern of shoes
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Specifics For Women's Business Casual
Pants/Skirts: Women can wear casual pants or skirts.Neither should be tight.
❖Shirts/Sweaters: In addition to tailored s hirts or blouses, tailored knit sweaters an d sweater sets are appropriate business c asual choices for women.
Company Logo
How to receive the unexepected guest？
First of all, you should give the guest some drink enthusiastically
Company Logo
How to receive the unexepected guest？
Skirt Lengths: Often vary from season to season. Avoid extreme trends, especially with short lengths.
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Specifics For Women's Business Casual
❖Shoes: Shoes should be leather or microfi ber(超细纤 维). Regardless of style, avoid extremes. Make certain you can walk comfortably in your shoes.
Company Logo
3.Contact respondents
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How to say "hello"
3S principles：
1.Stand up 2.See 3.Smile
Company Logo
On the basis of 3S, you can say：
Good morning .Good afternoon May I help you? Excuse me! May I have your name,please? Just a moment ,please!
The Etiquettes of
Businees
BY 广外621
Company Logo
Contents
1
Business attire
2
Reception Manner
3
Telephone Manner
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Business Attire(服饰）
❖Specifics For Men's Business Casual
• Jewelry: Wear a conservative watch. If you choose o wear other jewelry, be conservative. Removing e arrings is always a safe bet.
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Specifics For Men's Businesห้องสมุดไป่ตู้ Casual
Correct tie length - Up to belt level / waist
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Specifics For Men's Business Casual
Correct sleeve length of shirt
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Specifics For Men's Business Casual
Second, you need to ask the guest's
identity
name
the place of work
position
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How to receive the unexepected guest？
❖Then, you should understand the intention of the guests,and say:Wait a minute ,please!I will go to see whether general manager in the office .
❖Specifics For Women's Busine ss Casual
Company Logo
Specifics For Men's Business Casual
❖Ties: Ties are generally not necessary for business casual.
• Shirts: Longsleeved shirts are considered dressier than shortsleeved and are appropriate even in sum mer. Choosing white or light blue solid, or conserva tive stripes（条纹布） is your safest bet.