CON - 11 Group Luggage - Check In 团队行李抵店程序
国际航班用语
国际航班用语1. “Check - in”（值机）- 嘿，要坐国际航班可别忘了值机呀。
就像去参加一场超级盛大的派对，得先在门口登记一样。
我上次坐国际航班，差点就因为搞混值机时间差点误了飞机呢。
那叫一个着急啊，像热锅上的蚂蚁。
所以大家一定要提前看好值机时间哦。
2. “Boarding pass”（登机牌）- 登机牌可是你登机的“入场券”呢。
没它，就像去看演唱会没门票，保安肯定不让你进。
我朋友曾经把登机牌弄丢了，那慌张的样子，眼睛瞪得像铜铃。
所以拿到登机牌一定要保管好。
3. “Luggage allowance”（行李限额）- 国际航班的行李限额就像一个框框，你得把自己的东西都放在这个框里才行。
你说要是带太多东西，超重了怎么办？那就得像交罚款一样额外付钱啦。
我见过有人为了不超重，在机场把东西拿出来又塞进去，忙得满头大汗。
4. “Security check”（安检）- 安检就像过一道关卡，那些工作人员就像超级严格的守门员。
他们会检查你身上有没有危险物品。
我每次过安检都有点小紧张，感觉自己像是被审视的犯人似的。
不过这也是为了大家的安全嘛。
5. “Departure lounge”（候机室）- 候机室就是出发前休息的小港湾啦。
在那里你可以看到来自世界各地的人，就像一个小小的联合国。
有的人在候机室里安静地看书，有的人在兴奋地聊天。
我在候机室还碰到过一个超有趣的老爷爷，给我讲了好多他旅行的故事呢。
6. “Flight attendant”（空乘人员）- 空乘人员就像空中的天使呀。
他们总是面带微笑，随时准备为你服务。
有一次我坐飞机，空乘小姐姐特别贴心，我刚觉得有点口渴，她就过来问我要不要喝点什么。
哇，那种感觉就像一阵春风吹过心头。
7. “In - flight meal”（机上餐食）- 机上餐食有时候就像开盲盒一样，你不知道会吃到什么。
有时候是美味的大餐，有时候可能就一般般啦。
我有次吃到一份超级好吃的牛排，那味道到现在还记得。
团队行李理手续流程
团队行李理手续流程The process of managing team luggage through airport procedures can be a challenging experience, especially when dealing with a large group of people. 集体携带行李通过机场程序的过程可能是一个充满挑战的经历，特别是在处理大群人的情况下。
Firstly, it is essential for the team leader or organizer to communicate clearly with the team members regarding the luggage regulations and procedures. 首先，团队领导或组织者需要与团队成员清晰沟通关于行李规定和程序。
It is crucial to ensure that everyone is aware of the weight and size limitations, as well as any restricted items. 确保每个人都了解重量和大小的限制，以及任何受限制的物品是至关重要的。
In addition, coordinating the packing and labeling of the luggage can also be a complex task, especially when multiple people are involved. 此外，协调行李的包装和标记也可能是一个复杂的任务，特别是当涉及到多个人时。
Preparation, therefore, plays a key role in streamlining the process and avoiding last-minute confusion and delays. 因此，准备对于优化流程和避免最后一分钟的混乱和延误起着关键作用。
酒管VI项目术语中英文翻译
HOTEL VI LIST附件一（31项）———————————————————————————————————————HOTEL VI LIST附件二（25项）———————————————————————————————————————二、酒店基础要素：（25项） C. Hotel Application Elements (25 items):HOTEL VI LIST附件三（21项）———————————————————————————————————————三、酒店基础要素：皮具类（21项） A. Hotel Application Elements: Leather (21 items):HOTEL VI LIST附件四（32项）———————————————————————————————————————四、酒店基础要素：管家部（45项） E. Hotel Application Elements:Housekeeping Department (45 items)HOTEL VI LIST附件五（31项）———————————————————————————————————————五、酒店基础要素：管家部（45项） E. Hotel Application Elements:Housekeeping Department (45 items)六、酒店基础要素：管家部（49项）G Hotel Application Elements:HOTEL VI LIST附件六（49项）———————————————————————————————————————六、酒店基础要素：前厅部（49项）G. Hotel Application Elements:HOTEL VI LIST附件七（23项）———————————————————————————————————————七、酒店基础要素：M. Hotel Application Elements:市场营销推广部（23项）Sales & Marketing Department (23 items)HOTEL VI LIST附件八（30项）———————————————————————————————————————八、酒店应用要素：I. Hotel Application Elements:中餐部（30项）Chinese Restaurant (30 items)酒店VI 设计各部门清单HOTEL VI LIST附件十（24项）———————————————————————————————————————九、酒店应用要素： I. Hotel Application Elements: 西餐部（17项） Western Restaurant (17 items)十、酒店应用要素：K. Hotel Application Elements: 日本料理（7项） Japanese food (7 items)酒店VI 设计各部门清单HOTEL VI LIST附件十一（25项）十三、酒店应用要素：I. Hotel Application Elements:人事部（25项）Personal department (17 items):HOTEL VI LIST附件十二（24项）———————————————————————————————————————十四、酒店应用要素：o. Hotel Application Elements:康体娱乐、桑拿部（15项）Recreation department & Sauna (15 items):P. Hotel Application Elements:十五、酒店应用要素：工程部（9项）HOTEL VI LIST附件十三（15项）———————————————————————————————————————十六、酒店应用要素：夜总会（16项） F. Hotel Application Elements: Night Club (15 items):星级酒店视觉形象（VI）设计项目清单Star Hotel’s Visual Identity Design ListVI标识手册共分为四部分：1、总论：包括企业经营理念等（一般由企业方提供，设计方整理）2、基础部分：视觉识别系统的基本要素系统（即A部分）包括标志、标准字、标准色等基本要素的解说和基本规定等。
CON Index
STANDARD OPERATION PROCEDURE操作标准程序CONCIERGE DEPARTMENTAUGUST, 2012礼宾部2012年8月STANDARD OPERATION PROCEDURE INDEX操作标准程序索引TASK NUMBER TASK工作编号工作任务CON - 01 Airport Pick Service接机服务CON - 02 Airport Loss & Found Service机场失物处理程序CON - 03 Opening of Vehicular Door开车门服务CON - 04 Position In The Lobby大堂站位CON - 05 Taxi Slip Service出租车号卡服务CON - 06 Items Transfer Service物品转交服务CON - 07 Luggage Storage Service行李寄存服务CON - 08 FIT Luggage - Check In散客登记程序CON – 09 FIT Luggage Pick Up Service散客行李提取服务CON - 10 Group Luggage - Check In团队行李抵店程序CON - 11 Group Luggage - Check Out团队行李离店程序CON - 12 Log Book工作日志CON - 13 Running Errands代客购物CON - 14 Shopping Butler陪同购物CON - 15 Restaurant Reservation餐厅预订CON - 16 Loan Concierge Item出借物品服务CON - 17 Flag Raising升旗程序CON - 18 Per-shift Briefing and hand Over交班程序CON - 19 Newspaper and Mail Delivery报纸和邮件递送CON - 20 Lift Control电梯控制CON – 21 Newspaper Delivery报纸递送。
常用旅游英语单词大全(1)
旅游英语词汇大全1.ciceroni card (导游证)2.住宿accommodation3.旅馆hotel4.汽车旅馆motel5.提供一夜住宿和早餐的旅馆b&b6.青年招待所youth hostel7.豪华饭店luxury hotel8.公寓旅馆residential hotel9.寄宿公寓boardinghouse10．空房vacant room11.套房suite12.旅馆大厅lobby13.旅馆登记薄hotel register14.登记check-in15结帐check-out16.预定房间reservation17.行李托管证baggage check18接待reception19.登记表registration form20.单人房间single room21.双人房间double room22.门房porter23.侍者bellboy24.清理房间的女服务员chambermaid25餐厅领班headwaiter26.半膳half board27全膳full board28.在一家旅馆住宿to put up at a hotel29.订房间to book a room30.乘飞机take the flight31.护照passport32.签证visa33.证件papers34.安全通行证safe-conduct，pass35.起飞take off36.落地touch down37登记牌boarding pass38.办理登机手续check in39候机室departure lounge40.航班号flight number41.国际抵达处international arrival42.国内抵达处domestic arrival43.航站楼terminal44.行李luggage45.推行李车luggage barrow46.私人用品personal effects47团体行李group baggage48.行李票claim tag49.行李牌handbag tag50.行李标签label51.行李房luggage office52.行李搬运车baggage train53.航运收据airway bill54.手提行李hand luggage55.乘火车take the train56.铁路railway （美作：railroad）57.轨道track58.火车train59.铁路系统railway system，railway network60.特快车express train61快车fast train62.直达快车through train63.慢车stopping train，slow train64.游览列车excursion train65.市郊列车commuter train，suburban train66.车厢coach，carriage67卧铺sleeper68.餐车dining car，restaurant car，luncheon car69.层卧铺车sleeper with couchettes70.铺位berth，bunk71.上行车up train72.下行车down train73.行李车厢luggage van，baggage car74.车站大厅station hall75.收票员ticket-collector，gateman76.月台，站台platform77.站台票platform ticket78.小卖部buffet79.候车室waiting room80.行李暂存处left-luggage office81.列车员car attendant，train attendant82.列车长guard，conductor83.行李架rack，baggage rack84.在（某地）换车to change trains at……85.在（某时）到达the train is due at……86.旅行journey，trip87旅游tour88.旅行推销员commercial traveller （美作：traveling salesman）89.旅游者tourist90.旅行指南itinerary91.旅行路线route92.游览pleasure trip93.商务旅行business trip94.出境游outbound tourism；outbound travel95.出境游客outbound tourist96.背包旅行者backpacker97.自由行free walker98.环程旅行circular tour99.往返旅行return journey；round trip100.单程旅行outward journey101.套餐游；包办游package tour；inclusive tour102.远足excursion；outing103.探险expedition104.旅行支票traveller's cheque105.旅游散客independent traveler106.旅游团tour group107.度假区holiday resort108.票ticket109.票价fare110.单程票single ticket111.往返票round-trip ticket；return ticket112.半票half-price ticket。
酒店管理服务中心 LUGGAGE COLLECTION 行李提取和递送——集团连锁酒店管理公司2032(叶予舜)
酒店管理服务中心LUGGAGE COLLECTION 行李提取和递送——集团连锁酒店管理公司LUGGAGE COLLECTION 行李提取和递送Policy 政策To offer the efficient service and satisfy the guest. 为了向客人提供更为迅速有效的服务。
Procedure程序When a call comes into the service center with regards to luggage, the following has to asked:当客服中心接到关于行李的电话，我们须按以下步骤询问客人Luggage collection 行李的提取1.Greeting the guests 问候客人Pick up the phone within 3 rings with smile by saying: “Good morning, Mr./Mrs. XX, Guest Service Center, Sandra speaking, how may I help you?”用愉悦的声音在三响之内接听客人的电话: “早上好, XX/先生/小姐, 我是XX.,有什么可以帮到您?2.Ask the guest how many pieces are to be picked up. 询问客人有多少件行李Saying: “How many pieces of luggage do you have, Mr./Mrs. XX?”XX/先生/小姐,请问您有多少件行李?3.Repeat 复述4.Ensure 确认Inform the guest that you will send a bellboy within 5 minutes by saying: “I will send a bellman to your room in 5 minutes. Mr./Mrs. XX.”通知客人行李生将会在五分钟内到其房间: “XX/先生/小姐,行李生五分钟内到您的房间为您服务”.5.Ending 结束电话Before you hang up the cal l greet the guest by saying: “Mr./Mrs. XX, have a pleasant day and thank you for calling.”结束电话要跟客人说: “XX/先生/小姐,祝您住店愉快感谢您的来电.”rm Concierge 通知礼宾部Inform concierge to pick up luggage. Make sure pass the correct number of luggage and room number通知礼宾部取行李, 确保传达正确的行李件数和房号.Luggage delivery 行李的递送1.Greeting the guest 问候客人Pick up the phone within 3 rings with smile by saying: “Good morning, Mr./Mrs. XX, Guest Service Center, Sandra speaking, how may I help you?”用愉悦的声音在三响之内接听客人的电话: “早上好, XX/先生/小姐, 我是XX.,有什么可以帮到您?2.Ask the guest how many pieces are to be sent up 询问客人有多少件行李要送到房间Saying: “How many pieces of luggage do you have, Mr./Mrs. XX?”XX/先生/小姐,请问您有多少件行李?3.Ask the guest to describe the luggage to you 请客人描述行李的特征Saying: “Which brand of the luggage, and how does your luggage looks like and what color is it?”“请问您的行李是怎么样的，什么颜色?”4.Inquirer if the guest has any luggage tag and what is the serial number if the guest has it询问客人是否有行李寄存牌及牌号是多少Saying: “Did you receive any luggage tag upon check in?”If he has a luggage tag, obtain the serial number by saying: “Could you please tell me the serial number?”“请问您在入住前有没有收到行李寄存牌?” 如果他有，“请问您的行李牌号码是多少?”5.Apologize for the delay of his/her luggage 对延误递送他/她的行李表示抱歉Saying: “I’m sorry for the delay of your luggage delivery.”“对您行李递送的延误我们深感歉意.”6.Follow luggage delivery 跟进行李的递送Saying: “I’ll send it to your room within 5 minutes after we double confirm with our concierge department” Check with concierge to monitor the luggage delivery“ 当我们与礼宾部同事核实后，会在五分钟内将行李送到您的房间”与礼宾部确认并跟进行李的递送.”。
某5星酒店礼宾部政策与程序
Shift Duties / Daily Check List工作职责PURPOSE : That all members of the concierge team are immaculately要求礼宾部所有成员做到最好。
The following is a list of procedures normally delegated to each shift. This does not exclude Shift 1 from completing procedures indicated for the following shift or vice versa. The order of the procedure will vary in accordance with that days activities.交接班程序是礼宾部日常工作的重要组成部分.The check list should be used to ensure all the days duties are fufilled by the end of the day and nothing is overlooked.交接班前，检查本班次工作日记中是否存在被遗忘的问题For details regarding specific procedures refer to the relevant definition.以下是具体操作程序SHIFT 1 - OVERVIEW早班-概述1.Collect your pager/walkie talkie and ensure Reception and the Telephonists know thenumber.领传呼机/对讲机并确保前台和总机知道号码。
2.Collect your luggage store keys from the Night Staff. You will have to sign them in theKey Register. Likewise you will have to sign them back in at the completion of your shift.从夜班员工处领取行李仓钥匙，并签收。
导游英语的欢迎词
Receive Tourists & Deliver A Welcome Speech导游员的A.S.K.原则o导游人员的基本素质可简单概括为三个英文字母——A.S.K.，其中A代表attitude, 即好的工作态度。
要做到心中有数，时刻以游客的利益为先。
当你在带团时，要不停提醒自己：游客是在度假，而自己是在工作，工作时不能有任何松懈。
S代表skill,是指导游员需要有过硬的专业技能，并且对旅行社的各项业务都要熟悉。
这样不仅有利于团队合作，对自己的工作也会大有帮助。
K代表knowledge，也就是说，具备丰富的知识是做一名优秀导游的基础。
导游不仅要了解天文地理知识和不同国家的风土人情，还要对国家的相关法律法规有所了解。
各旅行社常用A.S.K.原则来考核本社导游人员。
Know-how for A Tour Manager/Escort Question:How to prepare for the first day of an outbound tour?Tips for referenceOn the first day of an outbound tour, usually the tour manager will meet tour members at a designated departure place (指定出发地点) at the departure city airport, from where the tour services begin. Normally the cycle of the service includes:1.The tour manager meets tour members about one or two hours prior tothe take-off time of the flight and greets the group.2.Tour manager checks documents and helps with the check-in formalitiesand going through customs.3.On the flight, it is preferable that the tour manager moves around tohelp the tourists fill out the entry cards and check necessarydocuments.4.When the first destination city is arrived, the tour manager gathersthe group together, leading them to the luggage claim area to gettheir luggage off the carousels (行李传送带); and then go through health and document check and customs clearance together. The tour manager is usually the last person in the group to come throughcustoms, unless ground operator (地接社) meet-and-assist service is available inside the customs clearance area.Situational DialogueA: Mrs. Lee, the tourist B: Mr. Liang, the tour managerA: Excuse me. I have never flown on an international flight. I want to make sure everything is all right.B: Don’t worry. I’ll help you with that. First, let’s make sure you have your document ready.A: You mean passport and ticket? Yes, here they are.B: Right. And we are going through the check-in formalities in a few minutes.1A: Will it take long? B: I don’t think so.A: What should we do in the check-in counter?B: The airport clerk will check your passport and ticket and then they will weigh your baggage. How many bags do you want to check in? A: Just the carry-ons2.I hope they are not overweight.3B: They allow twenty kilos each. I don’t think you’ve got a problem here. After the weighing, they will give you a baggage check and a boarding pass. But please make sure your passport and other travel documents are carried with you4; don't put them in your check-in baggage.A:Thank you for reminder. What should I do next?B:You need to proceed through security check then.5A:It seems quite complicated. When will the flight board?6B:After one and half hour.A:How can I know it?B:It will be announced. And I’ll call you then.A: I’m afraid it’s a long wait.B: After the check-in, you can rest in the terminal lounge near your boarding gate.Notes1.And we are going through the check-in formalities in a few minutes.我们等一会就要办理登机手续了。
领队英语篇口语
1、At the information Desk 在问讯处 Check-in(C= Clerk of the Airline 航空公司办事人员 Q=Xiao wang,the tour Leader 小王领队)C：Good morning, Miss. Can I help you?早上好，小姐。
我能帮你吗？Q：Yes, I want to know where I can check in for flights to America?是的，我想知道我在哪里可以办理飞美国的航班吗？C： You just go this way, straight ahead. Area G is the place for flights to America.你沿着这条路直走。
G区是办理美国航班的地方。
Q： I see.我看到。
C： And if you don’t have luggage to check in, you can only find Common-use Self-service check-in Kiosks for International Passengers which canSave you much time and is also very convenient.如果你没有行李要托运，你可以直接去国际自助值机停（这样可以为你节省很多时间，也很方便。
）Q： Thank you. But I’m the tour leader. You know…谢谢你。
但我是领队。
你知道的…C：Oh, in that case, you can go to group check-in counter with your group.Usually it is the first counter in the row. By the way, can I know Yourflight No.?哦，那样的话，你可以去与你的团队柜台办理登机手续。
领队英语 篇口语
1、At the information Desk 在问讯处 Check-in(C= ClerkoftheAirline航空公司办事人员 Q=Xiao wang,thetourLeader小王领队)C：Good morning, Miss. Can I help you早上好，小姐。
我能帮你吗Q：Yes, I want to know where I can check in for flights to America 是的，我想知道我在哪里可以办理飞美国的航班吗C： You just go this way, straight ahead. Area G is the place for flights to America.你沿着这条路直走。
G区是办理美国航班的地方。
Q： I see.我看到。
C： And if you don’t have luggage to check in, you can only find Common-use Self-service check-in Kiosks for International Passengers which canSave you much time and is also very convenient.如果你没有行李要托运，你可以直接去国际自助值机停（这样可以为你节省很多时间，也很方便。
）Q： Thank you. But I’m the tour leader. You know…谢谢你。
但我是领队。
你知道的…C：Oh, in that case, you can go to group check-in counter with your group.Usually it is the first counter in the row. By the way, can I know Yourflight No.哦，那样的话，你可以去与你的团队柜台办理登机手续。
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顺德顺联温德姆酒店标准操作程序
DEPARTMENT部门
Concierge
礼宾部
JOBTITLE
职位
Service Associate
行李员
TASK NO
任务序号
CON–11
TASK
任务名称
GroupLuggage -Check In
AnsonHu
胡远贞
Signature/Date
签名/日期:
Signature/Date
签名/日期:
将团队行李卡拴在所有团队行李上，在团队行李牌上注明团队房间号码。
Once finalized rooming list is given by group coordinator, luggage must be delivered immediately.
团队房号最后确认，马上递送行李。
Record the number of luggage delivered to each room.
所需设备:行李车/团队行李记录表/团队行李卡/团队房号表
WHAT TO DO
做什么
HOW TO DO IT
怎么做
WHY
为什么
6.Group not arrivesyet.
团队尚未抵达。
Ifthe group arrives later than the luggageor if some members have not arrived yet, net or tie the luggage together to ease identification later.
日后参考。
Prepared By
制表人：Rita Han源自韩庚Approved By
批准人：
AnsonHu
胡远贞
Signature/Date
签名/日期:
Signature/Date
签名/日期:
WYNDHAM FOSHAN SHUNDESTANDARD OPERATION PROCEDURE
顺德顺联温德姆酒店标准操作程序
确保在团队到达时行李车充足。
Unload luggage from baggage van, count and verify the number of luggage received. Also check for damaged or torn luggage.
卸下行李，确认行李件数，同时检查是否有损坏或撕裂的行李。
团队行李抵店程序
EQUIPMENT REQUIRED:BaggageTrolley/GroupCheckIn/OutForm/GroupTags/RoomingList
所需设备:行李车/团队行李记录表/团队行李卡/团队房号表
WHAT TO DO
做什么
HOW TO DO IT
怎么做
WHY
为什么
1.Preparing for group check in.
DEPARTMENT部门
Concierge
礼宾部
JOB TITLE
职位
Service Associate
行李员
TASK NO
任务序号
CON–11
TASK
任务名称
Group Luggage - Check In
团队行李抵店程序
EQUIPMENT REQUIRED:BaggageTrolley/GroupCheckIn/OutForm/GroupTags/RoomingList
如果团队行李先于团员抵达或团队尚未登记，要将行李用网盖好。
If there is rooming list and luggage name label before grouparrival, Concierge willdifferthe luggage as rooming list and send luggage to guest room.
如果团队抵达前，礼宾部已得到分房表和行李名签，则可以根据以上资料将客人行李送入房间。
To avoid mixing with other luggage.
避免与其他行李混淆。
Efficientservice.
确保高效的服务。
Prepared By
制表人：
Rita Han
韩庚
Approved By
批准人：
在团队行李记录表上记录行李数量、行李车牌号，与司机确认行李件数，并要求司机签字确认。
GSA must inform theConcierge manager of any damaged luggage thatarereceived from the driver upon arrival.To ensure the correct baggage are being delivered.
行李在接收时有任何损坏，必须马上通知礼宾部经理，保护酒店利益。
Prepared By
制表人：
Rita Han
韩庚
Approved By
批准人：
AnsonHu
胡远贞
Signature/Date
签名/日期:
Signature/Date
签名/日期:
WYNDHAM FOSHAN SHUNDESTANDARD OPERATION PROCEDURE
顺德顺联温德姆酒店标准操作程序
DEPARTMENT部门
Concierge
礼宾部
JOB TITLE
职位
Service Associate
行李员
TASK NO
任务序号
CON–11
TASK
任务名称
Group Luggage - Check In
团队行李抵店程序
EQUIPMENT REQUIRED:BaggageTrolley/GroupCheckIn/OutForm/GroupTags/RoomingList
下午班领班完成团队行李记录表，包括：
-Group name and code
-Number in group
-Name of travel agency
-Arrival date/time
-团队名称和代码
-团员人数
-旅行社名称
-到达日期和时间
Ensurethat sufficient trolleys are available at the time of arrival.
准备团队登记。
2.Receiving and checking
收取、检查行李。
TeamLeader of p.m. shift must complete the group check in/out form with the following information according to the group arrival report and announcement from the group coordinator:
所需设备:行李车/团队行李记录表/团队行李卡/团队房号表
WHAT TO DO
做什么
HOW TO DO IT
怎么做
WHY
为什么
3.Groupluggagetag.
附团队行李卡。
4.Luggage delivering.
递送行李。
5.Checking with guide.
与领队确认。
Tagall theluggageandwrite downroom numbers on thetagfor delivery.
将送到每个房间的行李数量记录在团队行李记录表上。
Reconfirm the number of luggage with tour leader or guide upon group check in.
当团队登记时，要与领队或导游再次确认行李数量。
Detailed number of luggage delivered to each room is to be recorded on the group check in/out form upon returning to the conciergeservice leader.
Raise group check in/out form and indicate number of luggage received together with vehicle number of luggage van/driver to acknowledge and driver signature.
将完成的记录有每个房间行李件数量及房号的行李记录表上交给主管。
To provide efficient service.
确保高效服务。
Easy checking when luggage wrongly placed in the room.
当行李放错房间时可以便于核查。
Reference for concierge staff and guest.