体验商务英语视听说unit_1
大学体验英语视听说教程 UNIT 1McDonald’s Business
丁伟电气1021：McDonald’s Business Model: The Three-legged StoolScriptMcDonald’s Corporation (MCD) is one of the leading fast-food restaurant chains in the world, touching the lives of people every day. As the world’s largest chain of restaurants, it primarily sells hamburgers, chicken, french fries, milkshakes, soft drinks, etc.The business began in 1940, with a restaurant opened by brothers Dick and Mac McDonald. Initially, they just owned a hotdog stand. But after establishing the restaurant they served around 25 items, which were mostly barbecued. It became a popular and profitable teen hangout. Their introduction of the “Speed Service System” in 1948 established the principles of the modern fast-food restaurant. The present corporation dates its founding to the opening of a franchised restaurant by Ray Kroc on April 15, 1955.In effect, Kroc opened his first and the overall ninth restaurant in Chicago, Illinois, and gave birth to McDonald’s Corporation. In 1958, the restaurant chain sold its 100 millionth hamburger. In 1960, Kroc renamed his company as “McDonald’s Corporation”. In 1961, Kroc convinced the McDonald brothers to sell the business rights to him in the company. Thus he purchased the brothers’ equity for a s um of $2.7million and led to its worldwide expansion.As McDonald’s expands successfully into many international markets, the company became a symbol of globalization and the spread of the American way of life. Its prominence also made it a frequent subject of public debates about obesity, corporate ethics and consumer responsibility.2:ScriptSince setting up the first McDonald’s in China, the Western restaurant chain has been expanding steadily and successfully. So far, other than the home market – the United States – China is the No. 1 growth market for McDonald’s, with over 1000 restaurants and over 60,000 employees. China also represents one third of all capital expenditures in the Asia-Pacific, Middle East and Africa region, where the fast-food giant is in 37 markets. According to Skinner, vice-chairman and CEO of this world’s largest fast-food company, “We’ve been steadily growing with China for the past 20 years and are very excited for what the future holds,” he says.In 1990, McDonald’s chose Shenz hen, a pioneer Special Economic Zone in Guangdong province bordering Hong Kong, to open its first 500-seat store in the developing market. McDonald’s quickly won over the local consumers, due to its many attractions like its Ronald McDonald clown, Golden A rches or the yellow “M” logo, Big Mac, the smiling attendantsand the quick service. The success of the Shenzhen outlet prompted McDonald’s to expand its chain nationwide. And McDonald’s has not stopped from aggressively increasing the number of its outlets in China. The mainland’s fast-food market is growing at a rate of 16 percent per year.“We are going to continue our growth at a faster rate in China. China is a huge market with great opportunities for businesses around the world, and it's no different for McDonald’s,” Skinner adds.。
体验商务英语视听说Unit 1 First impressions
5 ♫ Listen to Call 4 again and fill in the blanks. p116
transfer Irish College Your Irish account number is 60049142 and sorry what was your account number French 75015
reliably
consumer
inflation
fishy
4 ♫ Listen to Call 3 again and fill in the blanks. p116
puts us in appreciate three weeks I assure you we would love to be able to help but the situation is unfortunately beyond our control All we can do is hope that the situation will improve and that the
√
√
Effective Telephoning： 2 ♫ The conversation is repeated but with a different conclusion. Listen to the second version and answer the questions. p117
√
√
Telephone Impressions (Transcript): Call 1
Telephone Impressions (Transcript): Call 2
Telephone Impressions (Transcript): Call 3
新视野商务英语视听说第一单元听力原文
新视野商务英语视听说第一单元听力原文Unit 1Task 2.1Cater: Come in, please.Yang: Good morning, sir. I’m Karen Yang.C: Good morning, Miss Yang, I am Kevin Carter, the Administration Manager. Take a seat, please.Y: Oh, is that your wife, Mr. Carter? She is so beautiful.C: Thank you. Ah- Miss Yang, I’ve gone through your resume. I’d like to ask you some questions now if you don’t mind.Y: Not at all. Go ahead, please.C: Well, can you tell me why you would like to work as a medical representative with us.Y: I really think I’d like this kind of work, because I’ve been a doctor for three years. I want to apply for this position because I want a change.C: Don’t you think it’s a pity for you to leave your present job?Y: To some extent, it is. I have learned a lot in the hospital. Bur I would like to try a different kind of like. By the way, could you tell me how much the job pays?C: Sure. There is a five-month probationary period when you will only get 2,000 RMB a month. After that, we’ll determine your salary according to y our performance.Y: Oh, I see. Then, could you tell me something about the paid holidays, insurance, and things like that?C: Every employee in our company gets life insurance and unemployment insurance. You will get two weeks paid holiday in your first full year.Y: That sounds fine. How much time will it take for me to be promoted here?C: Promotion is not certain. It depends on your ability and performance. Maybe we’ll send you to one of our branches if you like.Y: No problem. I hate staying in one place all the time. But in which cities do you have branches? And, where is your company based?C: Our company is based in New York, with branches in many cities, such as Philadelphia,Beijing and London.Part 4Video 1Chen Bo: Good morning, Ms. Mandel.Ms. Mandel: Good morning. Sit down, please.C: Thank you.M: You are Chen Bo, aren’t you? I am Cathy Mandel, Director of the HR Department.C: Yes, I’m Chen Bo. Nice to meet you, Ms. Mandel.M: Nice to meet you, too. I’ve gone through your resume and would lik e to know more about you.C: Thank you for your interest in me.M: To start with, would you like to tell me a bit about yourself?C: Sure. I’m a senior student at Guangdong University of Finance. I expect to graduate this summer. My major is international finace.M: So, why did you choose our company?C: As far as I know, your company is one of several leading international consultant corporations which came to China after China entered WTO. I think working here would give me the best chance to use what I’v e learned at university.M: As a major in international finance, what do you think you can do in consultancy?C: Well, I know how to tackle problems. For example, I know I must first analyse the problem, I know I must first analyse the problem and work out its major cause. Then I will be able to search for ways to solve it from the available data.M: Sometimes data is not enough. Have you got any relevant experience in this field?C: Last year, during the probationary period, I was involved in the restoration of a factory in Nanjing. I really learned a lot from the experience especially how to assess people’s strengths and abilities.M: Can you cope with hard work under pressure and in a tough environment?C: No problem. I don’t care about pressure or the en vironment, as long as I enjoy the work.M: Good. Now, do you have any questions to ask?C: Yes, I’ve got one. Are there any opportunities for Chinese employees to be transferred to the head office in New York or other branch offices around the world?M: Probably. I think you are likely to be sent to work an overseas branch to get experience later on once when you have proved your worth.C: Oh, great. If I’m accepted, I will do my best for the company.M: I wish you luck! We’ll notify you of our final decisi on by Friday.C: Thank you, Ms. Mandel. Goodbye.M: Goodbye.Part 5Video 2Merry Wang: May I come in?Harry White: Yes, please do.M: Good morning, sir. My name is Merry Wang. I’ve come for an interview, as requested.H: Nice to meet you, Miss Wang. I am Harry White, Director of the HR Department. I was expecting you. Please, take a seat.M: Thank you.H: Well, Miss Wang, you are applying for the position of Sales Manager, right? How did you know about our company?M: I got to know your company from your TV commercials. They are elaborately designed and produced, and leave me deep impression.And in the summers of 1997 and 1998 I worked as a salesgirl for your company in Guangzhou.H: Really? That’s good. Then you must know something about our company?M: Yes, a little. Your company is very famous. Your cosmetics and skincare products are very popular with women all over the world.H: Hug, that’s right. Miss Wang, can you tell me which university you attended?M: Sin Yat-sen.H: And what degree have you got?M: I have a bachelor’s degree in business administration.H: How is your English? You know, some staff members in our company are Americans,so conversational English is very important.M: I passed TEM 8 at college, and I am good at oral English. I thank I can communicate with Americans quite well.H: Good. I know you are now with United Butter. What is your chief responsibility there?M: I’ve worked there for five years, since I graduated from college. Two years ago, I was appointed Brand Manager – responsible for the Panda line of biscuits.H: Why do you want to change your job?M: I want to change my work environment, seek new challenges and broaden my experience. That’s why I want to move into sales.H: What do you think is the most important qualification for a salesperson?M: I think it’s self-confidence and quality products.H: I agree with you. What salary would you expect to get here?M: Well, I would leave it to you to decide after you consider my abilities. My current annual income at United Butter is 150 thousand. But, er,… could you tell me a little more about what the job entails?H: You would be in charge of all the sales activities, for all hair products in northeast China. This would involve market analysis, client service and development, sales promotion, and regular customer satisfaction surveys. You’d report directly to the Regional Sales Director. Do you have any other questions?M: Yes, only one. When can I have your decision?H: I need to discuss with other board members. We’ll notify you of our decision as soon as possible. But… to be honest, you seem to be a good candidate with the right kind of experience and personality. You’re high on my list.M: That’s good! Thank you, Mr. White. I look forward to hearing from you. Goodbye.H: Goodbye.。
商务英语视听说unit 1 script--Follow-up practice and video 123
Follow-up practiceCai (c): May I come in?Ms. Smith (S): Yes, please.C: good morning, Madam. My name is Cai Ning. I am coming to your company for an interview, as requested.S: Fine, thank you for coming, Miss Cai. Please sit down. I am Anne Smith, Assistant Manager for the Personnel Department.C: Nice to see you, Ms. Smith.S: Nice to meet you, too. Would you like to have a cup of coffee or tea?C: tea is fine. Thank you.S: I’ve read your CV. It looks good. Now, I wonder if you can tell me more about yourself, for example, your personality.C: well, I think I’m a serious-minded girl. I’m calm and I don’t panic in a crises. I like jokes and have a good sense of humor. And I also enjoy working with all kinds of people. I can even get along with people who are bad-tempered or something like that.S: well, then, what do you consider your strengths and weaknesses?C: strengths and weaknesses? Well. I think my ability to work with all types of people is a particular strength.S: Yes.C: My weakness? Er, I suppose I’m a little bit perfectionist. I’m quite often dissatisfied with what I’ve done. I always think I can do it better or in a different way.S: I wouldn’t call that a weakness. I’d call that a strength.C: Well, apart from that, I suppose sometimes I am not patient enough.S: now, can you tell me about your past experience?C: I have six years’ financial industry experience, working for several companies. For the past two years, I have been working in an investment bank.S: What qualifications have you had for this position?C: I graduated from Peking University in 2001, majoring in accounting. I speak fluent English and I can deal with bookkeeping and accounting in English quite well.S: why did you leave your last position?C: I want to find a job that is challenging, where I can grow.S: Now, is there anything else you’d like to ask me?C: Ye. If I get this job with HDC, would I be able to work abroad in one of your overseas branches? S: Oh, yes, certainly. Our staff regularly does six-month placement in other branches.C: Oh, that’s great.S: Right, time is pressing, I’m afraid, so thank you very much for coming to see me and we’ll be in touch with you before the end of the week.C: thank you for seeing me.S: goodbye.C: bye.Part four viewing and speakingVideo 1Chen (C): good morning, Ms. Mandel.Ms. Mandel (M): good morning. Sit down, please.C: You are Chen Bo, aren’t you? I am cathy Mandel, Director of the HR Department. C: yes, I’m Chen Bo. Nice to meet you, Ms. Mandel.M: Nice to meet you, too. I’ve gone through your resume and would like to know more about you.C: thank you for your interest in me.M: to start with, would you like to tell me a bit about yourself?C: sure. I’m a senior student at Guangdong University of Finance. I expect to graduate this summer. My major is international finance.M: so, why did you choose our company?C: as far as I know, your company is one of several leading international consultant corporations which came to China after China entered WTO. I think working here would give me the best chance to use what I’ve learned at university.M: as a major in international finance, what do you think you can do in consultancy?C: well, I know how to tackle problems. For example, I know I must first analyze the problem and work out its major cause. Then I will be able to search for ways to solve it from the available data.M: sometimes data is not enough. Have you got any relevant experience in this field?C: last year, during the probationary period, I was involved in the restoration of a factory in Nanjing. I really learned a lot from the experience, especially how to assess people’s strengths and abilities.M: can you cope with hard work under pressure and in a tough environment?C: no problem. I don’t care about pressure or the environment as long as I enjoy the work.M: good. Now, do you have any questions to ask?C: Yes, I’ve got one. Are there any opportunities for Chinese employees to be transferred to the head office in New York or other branch offices around the world?M: Um, probably. I think you are likely to be sent to work in an overseas branch to get experience later on once you’ve proved your worth.C: Oh, great. If I’m accepted, I will do my best for the company.M: I wish you luck! We’ll notify you of our final decision by Friday.C: thank you, Ms. Mandel. Goodbye.M: goodbye.Video 2Wang (W1): may I come in?Mr. White (W2): Yes, please do.W1: good morning, sir. My name is Merry Wang. I’ve come for an interview, as requested.W2: nice to meet you, Miss Wang. I am Harry White, Director of the HR Department. I was expecting you. Please, take a seat.W1: thank you.W2: well, Miss Wang, you are applying for the position of Sales Manager, right? How did you know about our company?W1: I got to know your company from your TV commercials. They are elaborately designed and produced, and leave me deep impression. And in the summers of 1997 and 1998 I worked asa salesgirl for your company in Guangzhou.W2: really? That’s good. Then you must know something about our company?W1: yes, a little. Your company is very famous. Your cosmetics and skincare products are very popular with women all over the world.W2: Huh, that’s right. Miss Wang, can you tell me which university you attended?W1: Sun Yat-sen.W2: And what degree have you got?W1: I have a bachelor’s degree in business administration.W2: how is your English? You know, some staff members in our company are Americans, so conversational English is very important.W1: I passed TEM 8 at college, and I am good at oral English. I think I can communicate with Americans quite well.W2: good. I know you are now with United Butter. What is your chief responsibility there?W1: I’ve worked there for five years, since I graduated from college. Two years ago, I was appointed Brand Manager- responsible for the Panda line of biscuits.W2: why do you want to change your job?W1: I want to change my work environment, seek new challenges and broaden my experience.That’s why I want to move into sales.W2: what do you think is the most important qualification for a salesperson?W1: I think it’s self-confidence and quality products.W2: I agree with you. What salary would you expect to get here?W1: well, I would leave it to you to decide after you consider my abilities. My current annual income at United Butter is 150 thousand. But, er, … could you tell me a little more about what the job entails?W2: You would be in charge of all the sales activities, for all hair products in northeast China. This would involve market analysis, client service and development, sales promotion, and regular customer satisfaction surveys. You’d report directly to the Regional Sales Director. Do you have any other questions?W1: Yes, only one. When can I have your decision?W2: I need to discuss with other board members. We’ll notify you of our decision as soon as possible. But …to be honest, you seem to be a good candidate with the right kind of experience and personality. You’re high on my list.W1: that’s good! Thank you, Mr. White. I look forward to hearing from you. Goodbye.W2: Goodbye.Case analysisInterviewer (I): where do you see yourself in three years?Candidate(C): well, I see myself in sales, you know. I must say, I would rather like to establish myown company, you know, in my home town.I: what specifically about our company attracted you?C: well, first of all, you know, I want to leave my present company. It’s too small, and you know, I don’t like the boss. He doesn’t know how to motivate people. You know, he is also bad-tempered. You know, the job is routine and boring.I: Um…C: can I ask you a question? If I get this job, you know, would I be able to work abroad in one of your overseas branches? You know, I like travelling.I: our staff members regularly do six-month placements in other branches.C: Oh, well. That’s what I’m interested in.I: what do you think of your strengths and weaknesses?C: strengths and weaknesses? Well, that’s hard to answer. You know, I’m very humorous. I think that’s my particular strength. My weaknesses? I supposes I don’t have an, you know.I: ok. Is there anything else you’d like to ask?C: Oh, yeah. If I get this job, can I take time off for vacation? You know, I love travel.I: I’m afraid I can’t answer that.C: and also, when can you give me a definite answer about this job?I: I guess you’ll just have to wait until the end of the week. Well, I’m afraid we have to stop here.Thank you very much for coming to see me.。
体验商务英语视听说unit 1
Message Form
Mr. Mead Digital Electronics √
01865 502316, ext 99
Extra activities:
Name Company Urgent Can wait Tel. No.
Message Form
Linda Burne SCI International
name of the new man. Can you spell that for me?
Think of other problems in a telephone conversation and act it out.
Extra activities:
Name Company Urgent Can wait Tel. No.
Business
?
?
Describe your future work.
I’m a businessman. I am anything I need to be at anytime. Tell me, what exactly are you?
--Big Night
➢What is the main focus of your future work? ➢What kind of organization do you want to work for?
《体验商务英语视听说教程1》高等教育出版社
10 units, 3 hours each
1. Business vocabulary
2. Doing business 3. Focus 4. Social skills
After-class: Listening task Oral task
实用商务英语听说第一册unit 1 Time
Contents
1
Warm up
2
Listening tasks
3
Summary
Teaching Aims
1
To be familiar with the skill of decoding words
To master the difference
2 between “teen” & “ty”
Arabic numbers a. 12:15 b. 2:25 c. 4:45 d. 10:30 e. 8:45 f. 7:00
g. 14:00(2:00intheafternoon) h. 11:30
Part II Listening for Time Expressions
Word Bank
practice n. 练习；实践；实习
Greenwich n degrees n average adj.
Word Bank
格林威治 度数 平均的
mean adj. 平均的 regular adj. 规律的 accurate adj. 准确的
Task 1
Directions: Do you know the standard time in the world and who set our clock time? Listen to the following passage and then circle the best answer for each one.
Task 2
Directions: Listen to the five dialogues and choose the correct answer to each of the following questions. 1. What’s the time by the woman’s watch?
新视野商务英语视听说(第二版)上Unit1答案
Part 5
Follow-up Practice 1. 1)2 experience 2)4 investment 3)6 position 4)5 accounting 5)3 leave 6)1 challenging 2.The correct order is: hfgdaceb
新视野商务英语视听说（第二版）上
答案 Unit 1 Job Interviews
Part 1 & Parቤተ መጻሕፍቲ ባይዱ 2 Task 1
Part 1 Warm-Up 1.Tick No.1 2.Tick No.2 3.Tick No.1 4.Tick No.2 5.Tick No.2
Part 2 Listening Practice Task 1 1)interested 2)impressive growth 3)major 4)past experience 5)Peking University 6)marketing 7)chief responsibility 8)trade conferences 9)exhibitions
Part 4 Video 1
Viewing 2. Reasons for joining the company: It is one of the leading international consultant corporations
which come to China after China entered WTO. Working in this company would give him the best chance to use what he has learned at university. Relevant work experience: He worked on a factory restoration in Nanjing. Questions: Are there any chances for a Chinese employee to be transferred to head office in New York or other branch offices around the world? Result of the interview: Chen Bo will be notified of the final decision by Friday.
大学体验英语视听说1UNIT 1 Stay Hungry-推荐下载
UNIT 1Stay Hungry, Stay FoolishLesson OneAudio StudioSteve Jobs is the co-founder and CEO of Apple Inc. and former CEO of Pixar Animation Studios. He is the largest individual shareholder in Walt Disney. His name is associated with innovative products like the iPod, iPhone and iTunes. He is a much respected corporate leader whose management style is studied worldwide. His attention to design, function and style has won him millions of fans.Jobs was born in San Francisco in 1955. He became interested in computers when he was a teenager. In 1974, he got a job as a technician at the video game maker Atari. He saved enough money to backpack around India and then returned to Atari.Jobs and Wozniak founded Apple in 1976. Jobs guided Apple to become a major player in the digital revolution. The introduction of the iMac and other cutting-edge products made it a powerful brand with a loyal following. Jobs also enjoyed considerable success at Pixar. He created Oscar-winning movies such as Toy Story and Finding Nemo.In 2004, Jobs was diagnosed with a cancer. In April 2009, he underwent a liver transplant and his prognosis was “excellent.”His advice to aspiring young entrepreneurs is: “You’ve got to find what you love.”Video StudioI was lucky. I found what I loved to do early in life. Woz and I started Apple in my parents’garage when I was 20. We worked hard, and in 10 years Apple had grown from just the two of us in a garage into a two billion dollar company with over 4,000 employees. We’d just released our finest creation — the Macintosh — a year earlier, and I’d just turned 30. And then I got fired. How can you get fired from a company you started? Well, as Apple grew, we hired someone who I thought was very talented to run the company with me, and for the first year or so things went well. But then our visions of the future began to diverge and eventually we had a falling out. When we did, our Board of Directors sided with him. And so at 30, I was out, and very publicly out. What had been the focus of my entire adult life was gone, and it was devastating. I really didn’t know what to do for a few months. I felt that I had let the previous generation of entrepreneurs down, that I had dropped the baton as it was being passed to me. I met with David Packard and Bob Noyce and tried to apologize for screwing up so badly. I was a very public failure and I even thought about running away from the valley. But something slowly began to dawn on me: I still loved what I did. The turn ofevents at Apple had not changed that one bit. I had been rejected, but I was still in love. And so I decided to start over.I didn’t see it then, but it turned out that getting fired from Apple was the best thing that could have ever happened to me. The heaviness of being successful was replaced by the lightness of being a beginner again, less sure about everything. It freed me to enter one of the most creative periods of my life.Lesson TwoAudio StudioMaking the transition from high school to college life can be difficult. It is easy to become discouraged, overwhelmed and homesick. Here are a few tips that will make the transition to college life a little easier.You Are in Charge of Your TimeAlong with your newfound freedom at college comes responsibility. Being responsible involves being able to manage your time. Using a planner to help you stay organized is highly recommended. You should also try to plan your coursework in advance, so you can determine what extracurricular activities you will have time for.It’s Important to Keep an Open MindWhen you first move to college, you’re going to be in a newplace, handling new situations. So you need to keep an open mind. College isn’t just about learning facts and theories from textbooks. A large part of college involves learning how to be an adult.Home Is Only a Phone Call or Instant Message AwayIf going away to college is the first time you’ve been away from home for a long period of time, it’s natural to feel homesick. Don’t be pessimistic. And if things get too bad, home is only a phone call or instant message away.Video StudioAt the start of freshman year, finding a job after graduation is probably the last thing on your mind, but before you know it, it’ll be senior year and finding that job will be your top priority. Hi, I’m Lindsey Pollak, generation Y career expert and author of Getting from College to Career. I’m standing here on the campus of Columbia University to talk about a four year plan to land the job of your dreams after you graduate.Well, everybody’s experience is very different. There are a few guidelines you can follow for each of your four years. Freshman year, don’t worry too much about your career plans. Try lots of activities, get your feet wet on campus and take several different classes to see what it is you most enjoy. Sophomore year is the time to narrow down your academic focus and decide on a college major.You also want to narrow your options in terms of your extracurricular activities to focus on your biggest commitments.And finally I recommend getting a professional internship the summer between your sophomore and junior years to start having professional experience you’ll be able to list on a résumé. Junior year is a time to take on leadership positions in the extracurricular activities that you’ve chosen. It’s also really important to get your GPA above a 3.0 because that’s the cut-off for many employers to give you a job. And finally if you haven’t done an internship already, it’s essential to have at least one on your résumé by the end of your junior year.Home Listening1)anxiety2)definitely3)experienced4)volume5)possibly6)decisions7)patience8)satisfying9)Explore the local town or suburbs with one or two of your new friends.10)Going to college is as much about finding out who you really are as it is about getting that degree.。
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《体验商务英语视听说教程1》高等教育出版社
10 units, 3 hours each
1. Business vocabulary
2. Doing business 3. Focus 4. Social skills
After-class: Listening task Oral task
5. Video clips
Need them next 4) _M_o_n__d_a_y___________. Salesmen requirements: 5) O__u_t_g__o_in__g__p_e_r_s_o_n_a_l_i_ty__&__c_o_n__v_in_c_i_n_g_
knowledge in vehicles & good at number crunching PS: 6)_D__o_u_b_l_e__p_a_i_d_____ for overtime.
Message 2
From: Alyson in Head Office Time: 10am Call about: 1) _R_e_p__o_r_t_w__ri_t_in_g_______
Five sections are indispensible The financial 2) _s_u_m__m__a_r_y_______ should cover revenue, 3) _n__e_t_i_n_c_o_m__e____ and earnings per share data. The letters to shareholders: 4) _C_E_O__’_s_f_o_r_m__a_l_s_t_a_t_e_m__e_n_t______ will be sent by email. The report needs 5) ___r_e_v_ie__w_i_n_g_______ by attorneys and accountants.
Phrasal verbs:
1. get through 2. put through 3. cut off 4. hang up 5. hold on
a. to connect b. to be connected c. to disconnect d. to wait e. to put down the receiver
Problems:
Conver Problems sations
1
He’s on another line.
Questions
Can I hold?
2
She speaks too quickly. Could you speak more slowly?
He’s not available.
Can I leave a message?
Message Form
Mr. Mead Digital Electronics √
01865 502316, ext 99
Extra activities:
Name Company Urgent Can wait Tel. No.
Message Form
Linda Burne SCI International
After completing this course, students is expected:
▪ To expand business knowledge
▪ To acquire business communication skills
▪ To improve listening ability
√ 0181 442 5655, ext 39
Message 1
Company: John Muir 1) _M__e_c_h_a_n__ic_s_______
Caller: Kyle
Content: new marketing manager is 2)c_o__m__p_e_t_e_n_tbut unfriendly Ten 3) _te_m__p_o__r_a_ry____ workers and two salesmen are needed.
6. Extra activities
１．Classroom attendance, Classroom performance, etc .１０％。
２．Listening assignment 15％ ３．Oral assignment 15% ４．Final exam，60％
money
?
customers
3
He can’t hear him.
Can you speak up?
It’s a bad line.
Can you call back?
4
It’s the wrong number.
5
He’s left the company. Would you like to speak
He doesn’t know Βιβλιοθήκη he to the new man?
name of the new man. Can you spell that for me?
Think of other problems in a telephone conversation and act it out.
Extra activities:
Name Company Urgent Can wait Tel. No.
Phone phrases:
1. Asking to speak to sb…. 2. If the person is not available… 3. Asking sb. to wait… 4. Asking for the other person’s name… 5. Saying that you’ll phone again later…
Business
?
?
Describe your future work.
I’m a businessman. I am anything I need to be at anytime. Tell me, what exactly are you?
--Big Night
➢What is the main focus of your future work? ➢What kind of organization do you want to work for?