英语听力教程答案

U n i t1S h o p p i n g a n d B a n k i n g O n l i n e Part 1 Getting ready

B: drop shopping mouse feet retailing

street get done third-party online

30% mails Britain gift-buying 50% net period

C: Major points Details

1. the site

2. merchant Addresses/phone number/call up

3. Strict safety measures

4.

Part 2 Net shopping under fire

A. delivery delivery

delivery charges

personal information 87%

returning goods 47%

order 35% dispatch 87%

money back two

B．Summary:

convenience choice obstacles complete trust

build consumers’ trust mature payment service

Part 3 Banking at home

A: Outline

1. C: limited opening hours

2. Online banking services

D: getting current information on products

F: e-mailing questions to the bank

3.A: competing for customers

4.A: having no computer at home

B: 1. It is banking through the Internet.

2. “Online banking” offers convenience which appeals to the kind of customer banks want to

keep.

3. Banks most want to keep people who are young, well-educated, and have good incomes.

Part 4 More about the topic

B: English Good Customer Service American Good Customer Service

1. in a pleasant environment 1. human side

2. second to none a. family/…/occasions in life

3. different customers b. a partnership

Example:

take a look at everything

alternatives 3. repeat business sales come to sales assistants

4. first contact with the customer

Part 5. Do you know …?

1. c

2. b

3. c

4. c

5. c

6. b

Unit 2 Hotel or B&B?

Part 1 Getting ready

1. hot food: fried egg

2. coffee tea jam cooked

3. dinner, bed and breakfast

4. the room plus all meals

5. Value Added Tax

Part 2 A touch of home

Outline

1. B&B

A. bed and breakfast

B. 15000

C. advantages over big hotels

2. A. meeting different people

3. Several features of Suit Us

A. built in 1883

B. …famous guests

4. A. B&B not suitable for some people

Part 3 Renting a car

rmation about the customer

A family of three + camp equipment

Leaving on Fir., July 7th

Returning on Mon., July 10th

…

Best choice: a Pinto station wagon

Regular rate: $ 79.95

Special weekend rate: $ 59.95

Pick up: after 4 p. m. on Fri.

Return: by 10 a. m. on Mon.

Mileage rate: first 300 miles free, then 12 cents per mile

Other costs: Insurance $ 10

Sales tax 8%

Deposit $ 100

B: a compact car/ a station wagon/ automatic transmission/ current models/ pick up/ return the car/ special weekend rate/ regular rate/ unlimited mileage/ insurance sales tax/ a full tank of gas/ deposit/ lowest rates

Part 4. More about the topic

A: 1. suite: a large room with a partition to separate the bedroom area from the sitting room area

2. twin room: a room with two single beds for two people

3. Penthouse: a well-furnished and luxurious suite at the top of the building

4. Lounge or sitting room: a room not used as bedroom, where guests may read, watch television,

etc.

5. single room: a room occupied by one person

6. double room: a room with one large bed for two people