商务秘书实务Chapter 11 - Business entertaining
254388 商务秘书实务 PPT课件[167页]
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助理级秘书
助理级秘书也常被称为 “见习秘书”,包括接 待员、打字员等,其主 要工作内容是打字、接 待、电传、管理办公用 品、管理办公环境、处 理电话、分送信函、预 定约会等。
文书级秘书
执行级秘书
文 书 级 秘 书 也 常 被 称 为 执行级秘书包括业务秘 “正式秘书”,其主要工作 书、行政秘书等,在一些 内容是起草、打印文稿,收 企业中被称为助理、专 发、处理文书,完成上司临 员、专务等。其工作内 时交办的事项,笔录口授文 容主要是协助上司做办 件,负责会议的记录,为上 公室和业务部门的有关 司的报告和文件的撰拟收 工作 集和组织材料,等等。
二、商务秘书的知识结构
(一)知识构成层次
1.基础知识 基础知识是秘书知识大厦的根基,只有根基坚实宽厚, 才有可能谈到创新能力和应变能力等展现综合素质的 东西。基础知识主要包括社会文化基础知识和自然科 学基础知识。
2.相关之四海 相关知识包括金融投资、财务处理、税务处理、国际贸 易、企业战略决策、企业资本运作、企业经营管理、企 业法律法规运用、企业危机管理、企业人力资源管理、 商务沟通、商务谈判等方面的知识,还包括经济学等方 面的知识。
利益性
商务活动的任何一方都是以 追求和实现经济利益为目标 和归宿的,离开了经济利益, 商务活动就失去了存在的价 值。
竞争性
商务活动的竞争性要求商务秘 书熟悉和运用商业原则,准确 地掌握商务秘书的工作内容、 职业技能和职业规范,卓有成 效地将专业知识、综合能力和 实践经验整合运用于商业运作 之中。
第一节 商务秘书与商务秘书工作
行政级秘书 行政级秘书包括办公 室主任、行政经理、 行政总监、经理私人 助理等。其主要工作 内容包括参与决策,监 督检查,辅助管理,设 计工作岗位,制定工作 流程,等等。
秘书实务 课件
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• 办会
•
会议是管理工作和领导活动的方式之一，会 议是民主精神的体现。如何组织好会议、如何做好 会议中的会务服务工作、如何提高开会的效率都是 秘书工作者需要考虑、研究的问题。 包括值班、电话事务、接待、为领导安排日 程、调查研究、为领导决策提供参考性方案、信息 服务、查办工作、信访工作、保密工作。
（二）秘书的职业道德规范 文明礼貌、爱岗敬业、诚实守信、办事公道、 勤劳节俭、遵纪守法、 团结互助、开拓创新。
六、秘书实务工作的规律和方法
（一）秘书实务的规律的内容 1、不同行业的秘书工作有各自的特殊规律 2、不同工作范畴有各自的特殊规律 3、经常性工作规范化、程序化的规律 4、领导授意与秘书忠实、完整、准确表达相一致 的规律 （二）秘书实务的工作方法 1、抓主要矛盾的方法 2、妥善处理各种工作的方法 3、从群众中来到群众中去的方法
• （三）秘书实务的具体内容
• 1、“参与政务”、“掌管事务”（分清楚主次）
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2、办文、办会、办事
办文包括办发文、办收文以及文件管理。办发 文是指由单位起草，发往外单位的文件，包括牛皋、 审核、发文登记、打印、校对、装订、装封、发出、 注发等一系列程序；办收文是指办理外单位发往本 单位的文件，包括签收、拆封、登记、传阅、批办 等一系列程序；文件管理即把办理完毕的收文、发 文科学地存放起来，以备领导随时查询，并定期向 档案部门移交工作。
秘书学的产生
秘书作为古老的职业门类，在我国有着悠久的发展历史， 但秘书学作为一门科学，是80年代以后才在我国兴起。80 年代初出现秘书学理论研究的热潮，主要标志： （1）秘书教育大发展 初步形成了我国多层次，多渠道，多形式的秘书人才培养的 网络。 （2）秘书工作组织的成立 从中央到地方建立学术团体、各种秘书协会。 （3）秘书刊物的出版发行 中共中央办公厅《秘书工作》 上海大学：《秘书》
秘书实务第十一讲接待工作课件
语言标准
☺请字当头、谢字不离口；谈 吐文雅、语言亲切；用语谦 恭、高雅，避免斗气语、蔑 视语、烦躁语、否定语。
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●1、使用礼貌用语 常用服务语言十二字：欢迎、请、您 好、谢谢、对不起、再见 基本礼貌用语：
（1）称呼语：先生、小姐、女士、首 长、经理。 （2）欢迎语：欢迎您来广州大厦、欢 迎光临。
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（3）问候语：你好、早上好、路上辛 苦了。
（4）祝贺语：恭喜、祝您新年快乐、 恭喜发财。
（5）告别语：再见、祝您旅途愉快、 欢迎您下次再来。
（6）道歉语：对不起、打扰您了、失 礼了、不好意思。
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（7）道谢语：谢谢、非常感谢。 （8）应答语：是的、好的、我明白了、不客
气、没关系。 （9）征询语：请问您有什么事？需要我帮您
后低声说“请用” 4.捧敬茶水的顺序是先客人，后主人，先地位高：
今天有四位重要客人来访。秘书要
在办公室外迎接客人并进行自我介绍，
然后引导他们上楼，进入经理办公室。
演示整个过程。
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3.完全式。有些重要的宾客，上司会要求秘书承担完 全式接待。这就是从事先联络、制定计划、做好准备、 迎接、参与会见、陪同访问、送别客人直到事后小结、 汇报，全过程都由秘书负责进行。这要求秘书具有丰 富的经验和周到细致的安排。
一个温馨的微笑 一句热情的问候 一个友善的举动 一副真诚的态度
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礼仪的本质
不仅仅是礼节标准 首要的是发自内心 重在与人互动交流
先入为主，第一印象，一见钟情 举止表情比有声语言更能打动人心
☺ 三秒钟印象：60%举止仪容表情 40%声音语气内容
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尊重他人的三A原则
●接受对方，不要难为对方，不要让对方 难堪。
商务秘书实务课后练习答案
商务秘书实务课后练习答案商务秘书实务课后练习答案the Exercises of Corporate Secretarial PracticeChapter11、1)The secretary’s responsibilities have been upgraded from handling office chores to a higher level, where organizing, supervising and training have become the core components of a secretarial job、2)The secretary’s professionalism and reliability have more influence on the daily and long-term management of the company than before, because managers’ and executives’ reliance on their secretaries have witnessed an unprecedented increase、2、The major responsibilities and tasks of a modern day secretary can be summarized into three categories: the independent operation of day-to-day documentary work, execution of internal and external communication, assistance in management and supervision, direct involvement in staff training、3、 Answers may vary with varied individual impressions、4、1)The secretary is mainly responsible for assisting a manager or managers on a daily basis、2)He/She should have basic skills in office management and corporate communication as well as a strong sense of professionalism, responsibility, reliability and business etiquette along with attractive personality andcharacter、3)He/She should have the initiative to familiarize himself/herself with the way the company operates and itspolicies so as to be capable of arranging dutiesaccording to their priority and making quick responsesand sensible decisions、4)He/She should understand how to fulfill office duties, maintain appropriate appearance, communicate verbally and non-verbally, and execute instructions and orders efficiently, because they are the foundation ofsuccessful daily corporate management and the firstcontact with the outsiders、5)He/She should be ethical, professional, positive and attractive, because only with these qualities can his/her reliability and efficiency in performance be guaranteed、Chapter21、1） Answers may vary with varied personal experiences、2）Personally, I believe the opinion originates from narrow-sightedness and nationalism, which can be regarded as wrong、As is observed, globalizationis the definite trend of the world economics、The communication and business contacts with the Western businesspeople are surging in their frequency、Therefore, learning the Western business etiquette is highly necessary out of the simple but absolute reason that mutual respect is the key in successful business interactions、2、1)No;2)No;3)Yes;4)No;5)No;6)No;7)No;8)Yes3、1)The colleague should not answer calls in front of the clients、Instead, he/she should set the cell phone on the ‘vibrate’ code or even turn it off、 If he/she has to answer an important call, he/she should apologize to and then leave the client temporarily for the call、2) He should not think of a company buffet as a chance of self-indulgence、Instead, he should probably eat before he goes to the buffet and limit himself to alcohol so as to keep sober、3)She should not apply makeup during the course of the meeting、Instead, she should have had herself appropriately made up before the meeting and simply keep herself at ease in the meeting、4)He should not make noises when eating、 Instead, he should roll the noodles every time he puts them into his mouth and chew them with his mouth closed、4、For reference only:From: “Steven Goody”To: “Larry Parker”Subject: Price catalog and samples Date: Wed,18 August xx 08:28:10Dear Larry:Two weeks ago, we requested you to send us your latest price catalog and the samples of the stuffing、However, they have notarrived yet、Would you please check whether there were any mistakes occurring during their delivery? At present, our production is preparing for the mass production of Teddy bears for the upcoming Christmas season、 It is the high time for us to do the final cost accounting and select the most appropriate stuffing、 The late delivery of the price catalog and samples may give rise to a series of production problems afterwards、 Viewingour well-established relationship, we can rest assured that quick reaction will be made to find the best solution to this problem、We are looking forward to hearing from you with regard to the solution、Steven Chapter31、1）Answers may vary with varied individual understanding of secretarial professional ethics、Additional points that can be added to the list are being self-motivated, self-improving, coordinative, enterprising, etc、2） Answers may vary with varied individual insights into the tips、3）The major differences that exist between Chinese and American secretaries may be that Chinese secretaries’ average age tends to be younger than that of American ones, for secretaries’ appearance is an indispensable reflectionof corporate image in China, while experience and expertise outweighs appearance in choosing a secretary in U、S、、 That gives an explanation to the fact that American secretaries follow more strict ethical codes so as to be professional in fulfilling their duties、4）Chinese employees should first of all realize that the secretarial job is not short-lived, which means it is a job that may end before35、 Instead, they should pay more attention to their inner qualities, which are composed of guiding and enlightening secretarial principles, and basic and in-depth understanding and knowledge of a secretarial job、2、 Personally, I believe that dating an immediate superior is against the secretarial ethical codes, because their relation may have direct influence on their roles in work, which may ultimately undermine their performance, efficiency and even the company’sinterests、 Chapter41、1)The major differences that lie between business letters, memos and e-mails are their formality and target readers、 The first one is the most formal, aiming at thereaders with whom the writer is in a fairly serious relation; the second one is less formal, aiming at the readers who are lower in hierarchy; the third is theleast formal, aiming at the readers with whom the writer feels much at ease、2)A well organized paragraph should be appropriately generalized and adequately supported with logical transitions with the previous paragraph and the subsequent one、3) The mistakes in a sentence are incompleteness, wordiness and wrong choices of voice、 The reasons thatare attributed to them are that the Chinese tend to be confused about English sentence structures, unfamiliar with English wording and unaware about the use of voicein business writing、4)Answers may vary with varied individual findings、2、From: Royce Mason To: "Tommy Lynch" Subject: Solutions to late delivery Date: Friday,12 May xx8:18:11Dear Tommy:We have paid immediate attention to the problem of late deliveryof the order、 After an enquiry with the shipping company, it was discovered that the ship that carried the orderencountered mechanical problems halfway to the port of destination、The shipping company is now seriously considering the needs for transshipment、 In the meantime, we will keep track of the latest information from the shipping company and come up with the solutions for your best interests、Please accept our sincere apology forthe problems arising from the late delivery、Best regards,Royce3、A Report on the Launch of T330 Electric Shavers With one year’s extensive surveys on South China market area, it can be safely concluded that there is a great sales potential of T330 Electric Shavers、The surveys mainly targeted the men consumers of various age and income groups、 The findings are listed as follows: First, the25 to35 age groups are most interested in electric shavers、 Since they are fully occupied in the daytime, they cannot afford much time to shave before they set out for work、 This provides a selling point for T330Electric Shavers, which are designed to be capable of complete shaving in less than5 minutes、 Second, the suggested sales price of T330 Electric Shavers is220 RMB, falling into the price range of the2000 to3000 RMB incomegroup、 In relatively developed South China, the aforesaid income group covers a population of1 million, who concentrate in the major southern cities, such as Guangzhou, Shenzhen, Foshan and Zhuhai、Such a concentration provides a foreseeable market share forT330 Electric Shavers、In summary, the launch of T330 Electric Shavers will be a success if the launch time is well set and the follow-up marketing strategy is appropriately employed、Chapter51、1)Business letters, fax and e-mails are the major components of business correspondence、2)The three basic formats are the block business letter format, the semi-blocked business letter format and the indentedbusiness letter format、3)The major differences are that the layouts of the three formats are varied according to the different sets of standards and their common purpose is present the information in a neat and decent manner、4)A business letter normally have a return address, a date, a reference line, an inside address, an attention line, a salutation, a subject line, a body, acomplimentary close, a signature block, identification initials, and an enclosure notation、5)A business letter should provide all pertinent information in a clear and concise manner with a purpose that stands out at beginning and is supported all through the letter、 The grammar applied should serve the information flow in an accurate and appropriate manner、Last but not least, the tone should keep in line with the purpose and be well reflected through the information、2、1)TT&G Consultancy,18 Leicester StreetBirmingham,22356, UK20-3399-886320 November, xxGuangzhou LatinaBiochemistry Co、, Ltd、28 Dongfeng Road, Yuexiu DistrictGuangzhou510020, Guangdong, ChinaAttention: Mr、Long TengdeDear Mr、 Long:Late Delivery ofOrder332Sincerely yours, Aaron Samson, R&D managerJPEnclosures:3cc: Ronald T erry, Logistics manager2) TT&G Consultancy,18 Leicester StreetBirmingham,22356, UK20-3399-886320 November, xxGuangzhou LatinaBiochemistry Co、, Ltd、28 Dongfeng Road, Yuexiu DistrictGuangzhou510020, Guangdong, ChinaAttention: Mr、Long TengdeDear Mr、 Long:Late Delivery ofOrder332Sincerely yours, Aaron Samson, R&D managerJPEnclosures:3cc: Ronald T erry, Logistics manager3) TT&G Consultancy,18 Leicester StreetBirmingham,22356, UK20-3399-886320 November, xxGuangzhou LatinaBiochemistry Co、, Ltd、28 Dongfeng Road, Yuexiu DistrictGuangzhou510020, Guangdong, ChinaAttention: Mr、Long TengdeDear Mr、 Long:Late Delivery ofOrder332Sincerely yours, Aaron Samson, R&D managerJPEnclosures:3cc: Ronald Terry, Logistics manager3、28, January, xxRoland Trading Co、, Ltd、23 Yuexiu Zhong RoadGuangzhou, China Dear Mr、Thompson:We have received your letter concerning your Purchase Contract No、898、 Upon receipt of the letter, an urgent meetingwas held between the supplier and us、The result turned out to be favorable、Delivery is rescheduled to April2, xx, as requested in your letter、 We would be pleased to offer help to you whenever it is need、 If you havefurther questions, please feel free to inquire us、Yours respectfully,Toddy MasonExport Manager4、 Envelope: Li Fenjin Data Magic Machinery Co、, Ltd、23 Huangshi Xi RoadGuangzhou, China CONFIDENTIALPeter Houston1708 Reserve StGarland, TX75042-7621USA Letter:18 May, xx1708 Reserve StGarland, TX75042-7621USA Dear Mr、 Houston: We acknowledge with thanks your product catalog、 It is our great pleasure to find that the data acquisition system listed in the catalog has a huge potential in our market、However, its price is far out of the price range of our market, which remains to be an obstacle in boosting possible future sales、If you kindly offer us a25% discount, we will be willing to order3 sets as a starter、 We wish that this would be our first step inestablishing long-term relationship、Your reply is earnestly awaited、Yours respectfully,Li FenjinPurchasing ManagerChapter61、1)A business memo, which is an effective and efficient tool in business communication, is an in-house business letter、2)A good memo should follow a set of guidelines, which foster its formation and upgrade expressiveness、3)A memo can keep members of a business organization from attending time-consuming meetings while furnishing them with sufficient information、4)Memos are different from letters in their formats and styles; however, they both serve the purpose of business communication、5)The common formats of a memo are block format and modified block format、Block format begins every paragraph flush with the left margin and leaves an empty line of space between each paragraph、 Modified block format indents each paragraph and does not leave an empty line of space between each paragraph、2、1)MEMO Date:11 November, xx To: General Manager From: He Chunnan, Finance Manager Subject: Staff changes in my department2)MEMO Date:12 January, xx To: Board of Directors From: Lin Deng, Marketing Manager Subject: Product launch plan of T008AE washing machines3)备忘录日期：xx年11月8日致：执行总裁凯尔史密斯由：人事经理通尼约翰逊主题：xx年招聘计划与时间表4)备忘录日期：xx年5月12日致：各部门经理由：人力资源经理主题：新激励制度3、1)MEMO Date:11 January xx To: Lorry Thomas, Assistantof Training Department From: T ory King, Training Manager Subject: Training program on hardware maintenance A new training program on hardware maintenance, which lasts one month from January15 to February15, is arrange for the ten trainee technicians recruited on January1、In order to guarantee the execution of the program, John Hoover, the workshop supervisor, should besufficiently informed of its details and specifications, and two senior engineers from the production department should be designated to assist and assess it、 Could you give me a notice when the aforesaid tasks are completed? Thank you!2) MEM。
商务秘书实务第2版习题答案
《商务秘书实务》第2版习题答案Chapter 1: Introduction to the Secretarial Profession 秘书职业简介Chapter 2: Fundamentals of Business Etiquette 商务礼仪基础Chapter 3: Corporate Secretarial Ethics 秘书职业道德Chapter 4: An Overview of Business Writing 商务英语写作概览Chapter 5: Creating Business Letters in English 商务信函写作Chapter 6: Writing Memos in English 备忘录写作Chapter 7: Telephone Etiquette 电话沟通礼仪Chapter 8: Meeting Organization 组织会议Chapter 9: Presentation Development 开展讲座Chapter 10: Travel and Accommodation Arrangement 旅行和住宿安排Chapter 11: Business Entertaining 商务宴请Chapter 12: Balance Sheet Composition 制作资产负债表Chapter 13: Payroll Sheet Composition 制作员工工资表Chapter 14: Petty Cash Management 小额现金管理Chapter 15: Foundations of Human Resource Management 人力资源管理基础Chapter 16: Public Relations 公共关系基础Chapter 17: Marketing Research and Advertising Campaign 市场调研与广告活动Chapter 18: Writing Resumes in English 英文简历写作Chapter 19: Writing Job-search Cover Letters in English 英文求职信写作。
商务秘书实务Chapter 2 - Fundamentals of business etiquette[内容充实]
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高等课件
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1. Napkin Usage
Never tuck your napkin into your
collar
Do not re-fold your used napkin Do not use your napkin to wipe your
face or nose
高等课件
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2. Ordering
Who orders?
host
guests
高等课件
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Order beforehand
If not
The host asks the guest to order
The guest waits for the host to order
The guest orders
Not order the most expensive food Away from messy food
高等课件
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Minimize e-mail-specific language
e.g.
BTW by the way
:=) I’m happy
lol laugh out loud
u
you
r
are
高等课件
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Always include a subject line.
高等课件
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Include an appropriate amount of the
original message in your reply.
高等课件
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Minimize chain letters, jokes and
other personal e-mails.
商务秘书实务第二版共24页
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按其责任的大小和能力素质的高低划分（2）
再次是执行级，它包括业务秘书、行政秘书等。其工 作内容主要是协助上司做办公室和业务部的有关工作。 如处理信函，联系电话，接待来访，安排会议，收集 资料，管理档案，收发传真、电话，计划管理上司的 时间，安排差旅，对外代表上司联络、处理事务，监 督检查上司下达的工作，做信息收集工作，协调横向、 纵向的各种关系，辅助决策。
第四，事先要了解时下涉外秘书人才市场的薪水标准，因为涉外 秘书的薪酬标准常常和人才市场的供需状况和大的经济形势密不 可分。面试时当对方提及薪酬问题时，可以根据自己的实力，有 的放矢地提出，但注意不要随便说：“给多少都没关系”或“我 认为我原来的薪酬是某某千元，这次无论如何要高出原来某某千 元。”之类的话，以免雇主认为你对自己的实力缺乏自信，或者 你自以为是，盲目抬高身价等等。
最后是行政级。它包括办公室经理、行政经理、秘书 科长、经理私人助理等。其工作内容主要包括参与决 策，监督检查，辅助管理，帮助上司协调组织内纵向 横向的关系和组织外部的各种关系，指导带领秘书群 体协同工作，知人善任，合理授权，合理分派工作。
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二、商务秘书工作
1、商务活动的特点 交易性 利益性 竞争性
智能化：专业技能、人际关系技能、理 念分析技能
专业化：术业有专攻、行业细分 复合化：多种知识和技能的组合 社会化：国际化、统一化 女性化：女性在管理中整体地位的提升
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第二节商务秘书的素质要求与行为规范
商务秘书的职业道德 商务秘书的知识结构 商务秘书的能力素质
信息的开发与利用、有效沟通、公关工作、
辅助决策的调查研究工作等。 10
《商务秘书实务》复习指南10页word
一、商务活动的基本特点：（1）交易性（2）利益性（3）竞争性二、.商务秘书工作的特点：（1）辅助性（2）中介性（3）综合性（4）机要性三、职业道德是指人们从事的特定的职业范围内所需遵守的一切行为规范的总和，包括职业责任、职业情感、职业纪律和职业能力。
商务秘书职业道德的内容（1）爱岗敬业，忠于职守，自觉履行自己的职责。
（2）诚实守信，恪尽职责，把握分寸。
（3）积极主动，当好参谋助手。
（4）遵守纪律，严守秘密，守时守信。
（5）谦虚谨慎，团结互助，踏实细致。
（6）实事求是，保持默契。
（7）勤奋好学，不断进取，开拓创新。
四、秘书知识构成层次（1）基础知识（2）相关知识（3）专业知识五、.礼仪，是礼节和仪式的总称。
仪式是使用在正式场合有固定程序的一整套礼节。
六、礼仪的特点（1）规范性（2）差异性（3）变化性七、举止优雅的意义首先在于体现了自尊自信，而不是要显示自己多么有教养。
举止优雅的人一般动作幅度都不会太大，不靠张扬的动作来确立自己的信心、展示自己的重要。
其次，举止优雅的人表现了对于他人的尊重，即能够约束自己，不用粗俗的动作冒犯他人、想他人示威。
八、着装的基本特点（1）着装要与场合相适应（2）着装要明确目的（3）着装要符合自己的社会角色（4）着装要适合自身的条件九、接待礼节有三个步骤：迎客、待客、送客。
十、R．S．V．P“敬请答复”十一、西餐的座次安排中西方请客的礼节有很多差异，其中明显的一点就是座次的安排不一样。
西餐的经久是主客间隔而坐、男女间隔而坐、夫妻分开而坐。
目的是为了让大家都有结交新朋友的机会。
即使餐桌上放有座签，也不能擅自入席，必须等主人带领才可以，这一礼节与中餐相同。
十二、构成办公环境的要素（1）空气（2）光线（3）声音（4）空间（5）绿化十三、办公管理程序的概念办公管理程序，是指为了实现某项秘书工作目标，对工作中具有多个环节、步骤，且这些环节、步骤间有规定性的时间顺序的活动或事务流程，进行科学有序地安排和管理，以优化工作流程，使其逐步成为处理某项工作的固定模式和方法，以指导今后所有同类或类似的工作。
商务翻译实务第十一单元商务信函翻译
实践：商务信函的谈判技巧 挑战：跨文化交流
运用谈判技巧，在商务信函中传 达自己的意见和要求。
了解不同文化间的差异，避免隐 含的误会。
信函格式与排版
了解不同国家的信函格式和排版 要求，保持专业形象。
多语种翻译
处理多语种信函时，要注意语言 差异和文化背景，确保准确翻译。
1 专业术语
掌握行业专业术语，保持翻译的准确性。ห้องสมุดไป่ตู้
2 双语对照
在信函上同时列出中英文版本，方便对照和理解。
3 清晰明了
使用简洁、明了的语言，确保信函的易读性。
1
拆信函
商务翻译实务第十一单元 商务信函翻译
商务信函翻译的重要性
常见信函类型
介绍了各种商务信函，包括订单确认信、邀请函等，需要准确翻译。
准备工作
了解信函的背景信息，准备专业术语翻译词典，确保翻译准确。
翻译原则
注意语言风格和礼貌用语，保持信函的商业氛围，保持对原文意思的准确传达。
网络翻译工具的使用
使用在线翻译工具可以提高翻译 速度和准确性，但需要注意校对 和修正。
仔细阅读信函，理解其结构和内容。
2
提取核心信息
确定信函中的核心信息，以便准确翻译。
3
调整语言风格
根据信函的目的和目标受众调整语言风格。
商务信函翻译的挑战与实践
挑战：处理复杂的法律和合规事宜。 实践：和专业律师和业务团队合作，确保翻译的准确性。
挑战：解析信函意图
通过细致解析，准确理解信函的 意图。
文秘专业英语(第二版)Unit 11 Entertaining Clients
第二版
contents
Unit 1 Seeking Employment as a Secretary Unit 2 Knowing Your Office Work Unit 3 Effective Telecommunications Unit 4 Communicating with Your Boss Unit 5 Making a Reception Unit 6 Travel Arrangement
__T_a_k_e_th_e_m__t_o_a__sp_o_r_t_in_g_e_v_e_n_t_____. Depending on where you live, you could entertain your clients with a round or two of golf, or by getting them courtside seats at an NBA basketball game.
b. According to the passage above, please answer the following questions.
1. What benefits can you have if you make your client happy? 2. What can a nice dinner at the proper restaurant bring to you in business? 3. Please list at least five types of entertaining clients.
contents
Unit 7 Arranging a meeting or Convention Unit 8 Business Negotiations Unit 9 Filing Documents Unit 10 Meeting & Seeing Foreign Visitors off Unit 11 Entertaining Clients Unit 12 Interpreting in Speeches
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to greet guests as they arrive and see them as they leave. Generally speaking, her role is to help ensure that to help them to guests’ find their needs tables. are met and that they are comfortable at the get-together. to introduce them to each other when seeing any people standing alone.
Alcohol
Wine beer ____, ____, and liquor should be chosen before a formal lunch or dinner begins. If you are the host, feel free to offer force the issue. alcohol, but never ____
the manager
What will happen if we ignore the budget?
All arrangements for visitors will have to be made within a budget specified by the company.
Chapter 5
Formal Business Entertaining
Location: 1) the company’s dining room 2) a restaurant
catering staff
•the type of meal required–hot, or cold •the number of people expected
As the event nears and plans are solidified, regularly compare actual cost against estimation and make sure the budget is not exceeded.
Location of Business Entertaining
Paying for a Business Lunch/ Dinner
Make the payment at the charging counter. Do not allow the tab to linger on the table. Do not discuss problems about the bill with your supervisor or restaurant manager in front of your guests.
Sample Invitations
President and Mrs. Teddy Phil Lewis Request the pleasure of your company at a welcoming reception On Thursday evening, the thirty-first of January From seven until nine o’clock The Four Seasons Hall, China Hotel The favor of a reply is requested Black Tie
The Secretary’s
-- to assist generally -- to act as hostess
During the Event
The secretary’s role could be
If she acts as the hostess, she must be there
Check List
Prepare and send invitation cards, electronically or by postal mail.
Determine the menu and any special requirements, e.g. vegetarians.
Arrange the table layout and have your boss approve it. (Note: The principal guest should be seated on the chairman’s right-hand side.) Order place cards.
How to Write an Invitation
An invitation should list at least seven pieces of Information:
• •
•
• • • •
Names of party hosts or sponsoring organization; Type of event (celebration party, welcoming reception, business networking meeting, etc.); Date; Time; Place; RSVP phone number or reservation card; Any special dress requirements, if necessary.
If you are asked to serve, give visitors their tea of coffee ______________ first, and then serve the staff of your own company ___________________. Unless you are required to take notes or work as an interpreter, it will likely be appropriate for leave the room you to __________ after everyone is served.
These include tea, coffee, drinks, snacks, e.g. cookies.
The secretary organizes and supplies these to:
–
customers
–
–
clients
any other stakeholders
Chapter 5
Chapter 5
Check List
Arrange audio-visual equipment for speeches, if relevant.
Arrange for flowers and decorations, if necessary.
Arrange for entertainment, dancing, etc., if necessary. Order gifts, if necessary.
Chapter 11 Business Entertaining
Байду номын сангаас
Chapter 5
Do you think business entertaining is important?
Chapter 5
Informal Business Entertaining
Informal business entertaining consists of small conveniences
Select a location for entertaining that meets your business needs _______________________.
Thinking …
• •
When you want to discuss confidential topics When you just want to know some clients better
Exercising Tact in Conversation
Generally, you should steer clear of topics that can stir up passion or make any person feel uncomfortable. Don’t talk about these: Politics Acceptable subjects: Religion sports, entertainment, travel, home life, etc. Your own job Your employer’s part in the company Anything else that may be controversial
Check List
If any VIPs are arriving from out of town, arrange for them to be greeted and transported to and from their plane or train.
If music is needed during the banquet, the secretary should check every piece of musical composition to make sure it matches the atmosphere of the banquet.
Note：
When providing drinks and snacks, be sure to use good china. Also, ensure that the area, china and utensils are kept clean at all times. A clean tray-cloth should be kept next to the teapot and hot water jug.