Business English-telephoning商务英语 商务电话会议 电话沟通
关于商务的英文电话表达
关于商务的英文电话表达推荐文章关于接电话英语口语精选热度：关于电话英语口语表达热度：关于打电话英语表达方式热度：关于报警电话的英语表达热度：国庆节的英文怎么写你知道吗？热度：随着全球经济一体化和科技的迅猛发展,英语作为国际语言在现代社会中发挥着越来越重要的作用。
小编精心收集了关于商务的英文电话表达，供大家欣赏学习!关于商务的英文电话表达1订机票怎么说1. I want a package deal including airfare and hotel.我需要一个成套服务，包括机票和住宿。
2. I’d like two seats on today's Northwest Flight 7 to Detroit, please.我想订两张今天西北航空公司7班次到底特律的机票。
3. I’d like to reserve a seat to New York.我要预订一个座位去纽约。
4. The flight number is AK708 on September 5th.班机号码是9月5日AK708。
5. I'd like to make a reservation我想预订。
6. I'd like to reconfirm my flight from London to Tokyo.我要再确认一下我从伦敦到东京的班机。
7. My reservation number is 2991.我的预订号码是2991。
8. I made a reservation in Tokyo.我在东京预订的。
9. I made reservations yesterday.我昨天预订的。
10. I want to reserve a seat from Los Angeles to Tokyo.我要预订一张从洛杉矶到东京的机票。
11. Would you please make my reservation to Chicago for tomorrow?请帮我预订明天去芝加哥的座位好吗?12. Do you have a flight to New York departing at about 10a.m. next Monday?你们有下周一大约上午10点起飞到纽约的班机吗?13. What’s the fare to New York, Economy Class?去纽约的经济舱机票多少钱?14. Can I have a second-class one-way ticket to Chicago, please?请给我一张去芝加哥的单程二等票好吗?15. Can I stop over on the way?我在中途可以停吗?16. Are there any discount tickets for me?给我有折扣吗?17. One way or a round trip ticket?单程票还是双程票呢?关于商务的英文电话表达2Business TelephoneO: Tanaka General Enterprises, switchboard. Who[m] do you wish to speak to?C: This is Charles Harrison. I’d like to speak with Mr. Momotaro Tanaka.O: Please hold. (on hold) He is not at his desk. May I take a message?C: I wanted to confirm our appointment this afternoon.O: Let me connect you with his receptionist. Please wait while I transfer you.C: Hey, wait! (click) Shoot. I wonder if she can speak English. (ring)R: Engineering office, receptionist’s desk. How may I help you?C: Oh. Yes. I need to confirm an appointment with Mr. Momotaro Tanaka this afternoon.R: Your name, please?C: Charles Harrison. Do you know when he’ll be in?R: Your appointment is for three forty-five. He is in the building right now. Should I have him paged?C: Please. R: Please hold. (caller on hold, over the pbx Momotaro Tanaka, please pick up line seven.M: (picking up line seven) Yes?R: Your three forty-five appointment, a Mr. Harrison, to speak with you.M: I’ll take it. Please transfer him here.R: Okay. (transfers call) (ring)M: Mr. Harrison. This is Mr. Tanaka. How are you?C: Not bad. I was going over the blueprints and had a question ... .关于商务的英文电话表达3打电话订购商品及价格询问订购商品及询问1. I’d like to place an order for your party dress from your catalog. 我想要订你们目录上的晚礼服。
职场商务英语口语：电话交流英语口语 via安格英语
职场商务英语口语：电话交流英语口语电话沟通是职场中每位上班族都要接触到的，在本篇文章中安格英语老师就商务英语电话沟通进行展开，具体包括接电话、打电话、留言等常用电话英语口语，提供英语电话沟通技巧的同时帮助大家掌握英美商务人士电话交流的相关礼仪和习惯。
1.呼叫方和接线员常用电话英语口语A.确认身份TAB Corporation. Can I help you?TAB Corporation. How may I help you?Hotel International. May I help you?J&C Consultancy. What can I do for you?This is Paul Smith speaking.Hello, this is Paul Smith from Shipping International.Hello, this is James Lee calling from BHI in New York.Hello, this is Wang Ping calling from Singapore.B.转接电话用语May I speak to Mr. Brown?I’d like to speak to John Martin, please.Could I speak to John Martin, please?Could you put me through to the sales department?Could you tell me the number of the sales department?I’ll put you through.I’m putting you through.I’m connecting you now.The number of the sales department is 334. Shall l connect for you?2.呼叫方和被呼叫方常用电话英语口语A.接电话及说明原因Hello, this is Jane speaking. May I help you?Good morning/afternoon/evening, York Enterprises, Elizabeth Jones speaking.Who’s calling, please?James speaking.Hello, this is John Lee. It’s concerning the July order.Hello, this is Jack Robinson from HBI. I’m phoning /calling about the July order. Hello, this is Peter Anderson. I’m ret urning your call.Hello, James. This is Peter. Mike asked me to call you about…B.确认信息There are two things I want to mention.Can I just make sure I’ve got this point?You mean the first thing I have to do is ship the goods in July. Is that right? So, we will meet on Monday, 9 o’clock in the morning. Is that right?C.如何结束电话沟通Thanks for calling.Thanks for calling back.Thank you for the information.I look forward to seeing you soon.I look forward to meeting you.I’m looking forward to our next meeting.Have a good weekend/journey/holiday.Talk to you later.3.电话留言常用电话英语口语May I take a message for you?Would you like to leave a message?Could I ask who’s calling, please?Could you give me your phone number, please?Could you say that again/ repeat that?Could you speak a little more slowly, please?I’ll give her the message as soon as she’s back.I’ll ask him to call you first thing tomorrow.I will ask her to call you back as soon as she is free.4. 打错电话及其他常用电话英语口语I’m afraid you’ve dialed the wrong numb er.I’m afraid you’ve got the wrong number.The line is engaged/in use/busy.You’re wanted on the phone.He hung up on me.一通完整的商务电话应该是有目地的，在进行电话沟通前你必须明确自己的目地：要找谁、说什么，必要的时候安格英语老师建议不妨先在自己的便签纸上写下几条沟通要点。
商务英语口语 电话会议及网络会议
Business Phone & Video Conference
• • • • • Ending I look forward to seeing you.（期待着见您。） Thank you for calling. （谢谢您打电话来。） Call me again any time. (随时再给我打电话。) Say hello to everyone for me. （替我向大家 问候） • Have a nice day! • Everything goes well with you!
Ask people to repeat when you don't get it
• • • •
Sorry is an essential word! Sorry, could you say that again? Pardon? Sorry, do you mean that …….
Conclusion
Context One Business Phone
• Context cancel the appointment fix 安排，决定（某事）…… fix a meeting 安排会谈 manage 设法做到…… How 's everything going？ 你好吗？（问候语) I'm phoning to ... 我打电话是想…… I'm phoning about... 我打电话是关于……的事情 I'd like to ... 我想……
Operator: Person and Brown. Can I help you? Smith: This is Gerald Smith from Taylor & Sons. Could I speak to Mrs. Phillips. Operator: Just a moment, Mr. Smith, I'll put you through. Phillips: Susan Philips Speaking. Smith: Hello, Susan. This is Gerald Smith. Phillips: Oh hello, Gerald. How are you? Smith: Fine. I'm just phoning to see if we could fix a meeting for next week.
商务电话对话 英语作文
商务电话对话英语作文Title: Mastering Business Telephone Conversations。
In today's interconnected world, effective communication is paramount, especially in business dealings. Among various communication channels, the telephone remains a cornerstone for conducting business. Mastering the art of business telephone conversations is essential for success. Here are some strategies to enhance your proficiency inthis regard.1. Prepare Adequately:Before making or receiving a business call, it's crucial to prepare adequately. Have a clear objective in mind and gather all necessary information related to the call. Anticipate potential questions or objections and prepare suitable responses. Being well-prepared instills confidence and ensures smoother interactions.2. Professional Greetings:The opening of a business call sets the tone for the entire conversation. Always begin with a professional greeting, such as "Good morning/afternoon, [Your Name] speaking." Using the caller's name if known adds a personal touch. Avoid informal language or slang and maintain a polite tone throughout the conversation.3. Active Listening:Active listening is a fundamental aspect ofeffective communication, especially over the phone where visual cues are absent. Focus intently on the caller's words, and avoid interrupting. Use verbal cues like "I understand," or "Please continue" to demonstrate attentiveness. Paraphrase key points to ensure mutual understanding.4. Speak Clearly and Concisely:Clarity and conciseness are essential whencommunicating over the phone. Speak clearly, enunciate words properly, and moderate your pace to ensure comprehension. Avoid jargon or technical terms unlessyou're certain the caller understands them. Be concise in your responses, keeping the conversation efficient and to the point.5. Effective Questioning Techniques:Asking relevant questions is crucial for gathering information and understanding the caller's needs. Use open-ended questions to encourage detailed responses and closed-ended questions for specific information. Avoid leading questions that may influence the caller's responses and maintain a neutral stance.6. Handle Objections Professionally:In the course of a business call, you may encounter objections or concerns from the caller. Approach these situations with professionalism and empathy. Acknowledge the concern, clarify any misunderstandings, and offersolutions or alternatives where possible. Handling objections effectively can turn a potential setback into an opportunity.7. Follow-Up and Closure:Conclude the call by summarizing key points discussed and confirming any action items or next steps. Express appreciation for the caller's time and reiterate your availability for further assistance if needed. Follow up promptly on any commitments made during the call to reinforce reliability and trustworthiness.8. Continuous Improvement:Like any skill, mastering business telephone conversations requires continuous practice and refinement. Take note of successful strategies and areas for improvement after each call. Solicit feedback from colleagues or mentors and leverage training resources to enhance your communication skills further.In conclusion, mastering business telephone conversations is an essential skill for professionals in today's competitive landscape. By following these strategies and consistently honing your communication abilities, you can build stronger relationships, foster trust, and achieve greater success in your business endeavors.。
商务英语电话留言 Telephoning PPT
•5.Give important information, like figures, names, quantities, dates and so on slowly and clearly. Repeat them if necessary. •6.The other person can’t see what a nice person you are, so make sure you sound polite and pleasant. Smile while you’re talking. Your listener can hear your smile.
谢谢观赏
Asking for your connection I’d like speak to… Could you put me through to…？ Could I speak to someone in the…department？
Explaining the purpose I’m calling about… The reason I’m calling is… It’s about… It’s in connection with… Asking about the purpose Could you tell me what it’s about？ What’s it in connection with？ Making the connection Just a moment. I’m putting you through.
Do you know how to make the calls?
Opening a call
Identifying your company Good morning，… …，can I help you？ Identifying yourself This is … … speaking. … here. Identifying the caller Who’s calling，please? Who’s that speaking？ May I ask who’s calling? I’m sorry，I didn’t catch your name.
商务英语电话对话businessenglishforphonecall
商务英语对话：与老外打电话完整对话（一）A: Stone Corp. Hi, Mary SPeaking. 隐四通公司,您好，我是Mary。
B: Hello, I ' d like to SPeak to Mr. HUnter, please.你好，我想找HUnter 先生。
A: May I ask who is calli ng, please? 请问您是哪位？B: My name is Herbert Wood of IBM COmPUter Company. 我是IBM 电脑公司的HerbertWood.A: Tha nk you, Mr. Wood. One mome nt, PIeaSe …(in to PBX) Mr. HUn ter, Mr. Wood of IBM COmPUterCompany is On the line. 谢谢，Wood 先生，请稍等。
(打内线电话) HUnter 先生，IBM电脑公司的Wood先生找您。
C: Can you find out What he Wa nts? 你可以问他有什么事吗？A: Yes, Mr. HUnter. (to caller) I ' m sorry to have kept you Waiting, Mr. Wood. Mr. HUnter is rather busy rightnow and would like to know What you WiSh to SPeak to him about.好的，HUnter先生。
(对来电者说)对不起Wood先生，让您久等了。
HUnter先生现在非常忙，他想知道你有什么事对他说。
B: Yes, I Want to buy some COmPUter SOftWare and talk about develop ing some other software. I don ' t knowWhether he is interested in that or not? 是的，我想买一些计算机软件，另外再谈一谈开发一些其它的软件。
商务英语电话对话范文
商务英语电话对话范文商务合作时，用英语来与客户进行对话，有什么范本吗?下面是给大家整理的商务英语电话对话范文，供大家参阅!商务英语电话对话范文1A: Hello, thank you for calling Bradford and Sons. This is Tracy speaking, how may I help you?A：您好，感谢您致电布拉德福家庭公司。
我是特蕾西，有什么需要我帮忙的吗?B: Hello. I would like to speak to your director of human resources, Ms.Jenkins, Please.B：你好，我想找你们的人力资源部主任詹金思小姐通话。
A: Just a moment. I'll check to see if she is at her desk. May I tell her who is calling?A：稍等，我去看看她是否在办公室。
请问您是哪位?B: This is Bill Burton from Milford Insurance, I'm calling ___①___our meeting next Tuesday.B：我是米尔福德保险公司的比尔伯顿，我想问一下有关下周二我们见面的事。
A: Thank you, Mr.Burton. Can you pleaseholdfor a moment? I'll check to see if she is available.A：谢谢你，伯顿先生。
请您先等一会儿好吗?我去看看她是否在办公室。
B: No problem.B：没问题。
A: I'm sorry, Ms.Jenkins is away from her desk. She has already left for lunch. Would you like to____②____for her?A：非常抱歉，詹金思小姐现在不在办公室。
商务电话英语对话
商务英语：英语打电话大全来源：Internet 日期: 2011-10-17导读：在商务英语中，电话往来占了很大一部分，如何在电话中与人得体的交流呢？下面是一些常用的电话语句。
商务英语---打电话（全）情况(一) 打电话的人找的是你自己A：Is Daisy there? (Daisy 在吗?)B：This is she. 我就是。
(注: 男的用"This is he.")A：You’re speaking/talking to her. 你正在跟她说话。
(注: 男的用"You’re speaking/talking to him.")情况(二) 打电话的人要找的人不在A：May I speak to Mr. Gates? (请问Gates 先生在吗?)B：He’s not here right now. 他现在不在这里。
/ He’s out. 他出去了。
/ He’s in a meeting right now. 他现在正在开会。
/ You’ve just missed him. 你刚好错过他了。
/ He’s just stepped out. 他刚好出去了。
情况(三) 打电话的人要找的人不在, 问对方是否要留言A：Can I talk to Mark? (我可以跟Mark 讲话吗?)B：He’s out on his lunch break right now. Would you like to leave a message? 他出去吃午饭了, 你要留言吗? / He’s not available right now. Can I take a message? 他不在, 我可以帮你传话吗?情况(四) 打电话的人问他要找的人何时回来A：Do you know when he will be back? 你知道他什么时候会回来吗?B：I’m sorry. I don’t know. 抱歉, 我不知道。
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If you’re going on vacation - Hello, this is Marina Smith at the XYZ company. I will be on vacation from Friday, May 12 through Monday, May 22. Please leave a message, and I’ll call you back when I return. Thank you.
Taking a message for someone
- I’m sorry, I have a call on my other line. Can you please hold?
For customer service calls - All of our operators are currently busy. Please stand by for the next available operator.
- It’s been great talking with you. I’ve got a meeting now so I better run. - Thanks for calling. I’ll speak with you again soon. - I’ve got another call coming in. Good talking to you. - I better let you go. - It’s 5 o’clock already. I better let you go. - Let’s touch base on this again in a few days.
Business English
Talking on the telephone can be difficult for a couple of reasons. First of all, you can't see the you're talking to, so you can't see his or her body language and "read" his or her face. Ta the phone also requires its own special set of words and phrases. Here’s a helpful reference ch will help you speak on the telephone phone with confidence in business and personal situati hope you'll find this helpful. Now if you can only find somebody to pay for your cell phone b be all set!
and Marina replies “This is she”).
For calls to a general number: - Thank you for calling XYZ. How may I direห้องสมุดไป่ตู้t your call?
Connecting someone. When you answer the phone and it is for somebody else.
ESL Telephone Talk
SITUATION
EXAMPLES
Introducing yourself. Phrases to use when you place the call.
When calling a general number: - May I speak with Marina Smith? - Hello, this is John Block calling for Marina Smith. - Is Marina Smith in? (informal)
Phrases for cell phone calls
The fading signal - I’m sorry, I’m losing you. Can you call me back? - I can barely hear you. Let me call you back on my other phone. - We’re breaking up. I’m having trouble hearing you. Let me call you back later.
- One minute, I’ll transfer you now. - Please hold and I’ll put you through. - Let me see if Jim is available. - One moment, please. - Hang on a minute. (informal)
When the person answers the call directly: - Hi Marina, it’s John calling. - Good afternoon, Marina. This is John Block from ABC company calling.
Answering the phone. There are many different ways to answer your phone.
- Could you please repeat that? - I’m sorry, I didn’t catch what you just said. - Can you please speak a little more slowly? - Can you please speak a little louder?
For calls to your direct line: - Good morning, this is Marina. - Good afternoon, XYZ firm. How may I help you? - Marina speaking. - XYZ firm, Marina speaking.
Recording a voice mail message on your - Hello, you’ve reached Marina Smith at XYZ
machine
company. I’m sorry I’m not available to take your call. Please leave a message and I’ll call you back as soon as I can. Thank you.
For calls to your direct line, when the person asks for you by name: - Speaking (caller says: “Is Marina there?” and Marina replies: “speaking”). - This is she / this is he (caller says: “Is Marina in?”
- Can you please spell that for me? - How do you spell your last name? - And that company name again was, JAQ Industries? - Let me repeat your information to make sure I got it right.
- Hello, you’ve reached John Block at ABC. It’s Monday, May 22, and I will be out of the office all day. I will be checking my voice mail from time to time and will return all urgent calls. Thank you.
SPECIAL SITUATIONS
Leaving a voice mail
- Hello, this is Marina Smith calling to follow-up regarding your order with XYZ company. Can you please call me back at 999-344-3344.
- Hello, this is John Block from ABC. I’m calling regarding the upcoming conference in Miami. I’ll try you again later today.
- Hi, it’s Marina. Please call me back when you get a minute. (informal)
When you need to put somebody on hold
- Jim is on another line at the moment. Would you like to hold?
When you don’t understand the caller Clarifying what your caller says
- I'm sorry, John’s not here at the moment. Can I take a message? - John is in a meeting at the moment. May I ask who’s calling? - John is at lunch. Would you like to leave a
The lost call - Hi, it’s Marina again. Apparently we got cut off. - Hi, it’s John again. Sorry I lost you. My cell phone dropped the signal.