麦当劳英文介绍PPT课件
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麦当劳PPT课件
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麦当劳的“量体裁衣”式营销策略
品质
麦当劳重视 品质的精神， 在每一家餐 厅开业之前 便可一见。 首先是在当 地建立生产、 供应、运输 等一系列的 网路系统， 以确保餐厅 得到高品质 的原料供应
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服务
快捷、友善、 可靠的服务是 麦当劳的标志。 麦当劳从经验 中懂得向顾客 提供优质服务 的重要性，因 此每一位员工 都会以顾客为 先的原则，为 顾客带来欢笑
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SO战略：
WO战略：
1、开发新市场和新的商业地点。 2、降低成本，继续走低价格套 餐战略。 3、加强品牌战略。 4、充分利用人才优势，走多元 化战略。
1、改进组织内部结构，重新整 合供应商关系，加强战略联盟。 2、发展后向一体化。 3、加强与政府关系的协调沟通。 4、加强与电商合作力度。
• 2002年 麦当劳卖出第1000亿个汉堡
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麦当劳
叔叔
• 麦当劳叔叔”是麦当劳快餐连锁店的招牌吉祥物，官方设定本名 叫作罗纳德·麦当劳（Ronald McDonald）。麦当劳叔叔外形亲 切幽默，象征着祥和、友爱和欢乐，象征着麦当劳叔叔永远是顾 客的朋友和社区的一分子。随着麦当劳全球展店有成，麦当劳叔 叔成为了美式速食文化的象征图腾之一。2009年12月6日其原型 在美国过位置和角落 都体现出麦当劳 对卫生清洁的注 重。麦当劳为顾 客提供了一个干 净、舒适、愉快 的用餐环境
物有所值
麦当劳在给顾 客提供了高品 质的、营养均 衡的美味食品 的同时，并为 顾客带来了更 多的选择和更 多的欢笑，顾 客在麦当劳大 家庭充分体验 到“物有所值” 的承诺
商务英语PPT——麦当劳肯德基在中国(中文)
Service
QSCV
Speed
CHAMPS
Accuracy
Cleanness
Value
Product Quality
Maintenance
三、中国麦当劳和肯德基的战略比较
不同点
肯德基和麦当劳在中国的差异化战略主要意图明确： 肯德基通过多方位的本土化策略来迎合中国消费者，以达到在食客心目中快餐业 王牌的地位； 麦当劳则以标准化和全球化的思想保证高度的统一和品质的一致，来树立、维护 自身良好形象，标准化的生产方式向我们展示了一种恒久不变的口味、服务和美 国文化。 两者的目的明确，都期望通过自身的差异化战略在中国范围内焙育品牌忠诚、扩 大市场占有率，但由于肯德基抓住了华人对“食”的关注角度，所以暂时在这个 市场中取得领先。
公司名称：麦当劳 外文名称：mcdonalds 总部地点：美国伊利诺伊州欧克布鲁克 成立时间：1954年
经营范围：连锁快餐，甜点 公司性质：上市公司 公司口号：i‘m lovin’ it我就喜欢
一、企 业 简 介
肯德基（Kentucky Fried Chicken肯塔基州炸鸡），通常简称 为KFC。是来自美国的著名连锁快餐厅，由哈兰· 山德士上校于 1952年创建。主要出售炸鸡、汉堡、薯条、汽水等西式快餐食 品。
Chicken
商务英语之——
麦当劳、肯德基在中国
小组成员：
麦当劳、肯德基在中国
一、企业简介 二、麦当劳和肯德基在中国的发展现状 三、中国麦当劳和肯德基的战略比较
四、中国肯德基较麦当劳的优势所在
一、企 业 简 介
一、企 业 简 介
McDonald‘s Plaza麦当劳餐厅（McDonald's Corporation）是 大型的连锁快餐集团，在世界上大约拥有三万间分店，主要售 卖汉堡包、薯条、炸鸡、汽水、冰品、沙拉、水果。麦当劳餐 厅遍布在全世界六大洲百余个国家。在很多国家麦当劳代表着 一种美国式的生活方式。
麦当劳英文介绍。
－－ＱＳＣ&Ｖ
• Business is not directly to consumers, but rather focus on the cultivation and sale of the dealer network established, businesses with consumers is carried out by distributors.
P----------------------PROMOTION
二．highly emotional personnal promotion In the marketing personnal, McDonald's to counter staff proposed "suggest sales". They request employees promoting new products, and tell the consumers new product information.(For example our new hamburger named“心年心意”) 三．To cultivate customer loyalty for the target business promotion For teenagers, lovers, family, professionals of four kinds of different consumer groups, McDonald's business promotion with a different way. McDonald's know: "children are our future," they also will be the future of McDonald's customers. So, McDonald's took children as the center, treat the children as the main consumers. McDonald's good room temperature control, soft music and characteristic shop layout, for couples is a warm and romantic place .
• Business is not directly to consumers, but rather focus on the cultivation and sale of the dealer network established, businesses with consumers is carried out by distributors.
P----------------------PROMOTION
二．highly emotional personnal promotion In the marketing personnal, McDonald's to counter staff proposed "suggest sales". They request employees promoting new products, and tell the consumers new product information.(For example our new hamburger named“心年心意”) 三．To cultivate customer loyalty for the target business promotion For teenagers, lovers, family, professionals of four kinds of different consumer groups, McDonald's business promotion with a different way. McDonald's know: "children are our future," they also will be the future of McDonald's customers. So, McDonald's took children as the center, treat the children as the main consumers. McDonald's good room temperature control, soft music and characteristic shop layout, for couples is a warm and romantic place .
麦当劳PPT
He told Marketing Week that
he will continue to put the customer at the centre of the business and at the core of McDonald’s strategy, highlighting the importance of customers’ experience of the brand as well as its marketing and communication.
让利促销活 动 降价幅度超 过3成
“红运麦当 劳”，最高 优惠幅度超 过20%。
“麦当劳天天 超值店”在淘 宝网上开业， 折扣多，优惠 多
持久经 济策略
较低的价格——相同的商品价值—— 相对成本优势
3, channel strategy
4,Promotion strategy
Advertising
Chicken Selects Premium Breast Strips
Crispy strips of all white chicken breast, premium dipping sauces...this is luxury lunching. Because you won’t touch anything but the best.
麦当劳中国公布的数据 显示，2009年麦当劳 在中国计划新增门店 175家区新开店数量占 全球新店的1/5。
价格德尔变化随时发生， 要因时制宜，把握尺度
降价后麦当劳部分套餐 价格由以往的24元左右 下降至16.5元，而目前 肯德基的套餐价格还在 23～26元之间，
价格弹性》广告弹性
巧用价格与价值关系，折扣定价
Mcdonald麦当劳英文简介PPT课件
• 1971: The first Australian McDonald's opens in the Sydney suburb of Yagoona in May.
.
8
•1990: In October, the first McDonald's opens in mainland China, in the city and Special Economic Zone (SEZ) of Shenzhen, Guangdong province.
In 1961 Kroc bought out the McDonald
brothers for $2.7 million, aiming at making
McDonald's the number one fast-food chain in the country.
This corporate university was designed to instruct
Burger King 42%
Wendy’s
32%
McDonald’s 17%
* Percent of respondents
.
24
SWOT Analysis - Weaknesses
• Declining market share • Weak product development • Disgruntled franchisees • Quality and taste of products • Slowed revenue and income
Schindler's work was a development of the stylized 'v' logo sketched by Fred Turner
麦当劳PPT
在整个公关危机的处理中，最重要的一环是与媒体的沟通，尤其危机来 临的时候，媒体极有可能会充当起风向标的作用。在危机一开始的时候，麦 当劳就应该积极主动地接受媒体记者的采访，与他们沟通；在事件的处理过 程中，麦当劳可以恳请当地主要媒体与餐饮行业的专家召开新闻恳谈会，介 绍麦当劳在全球实行的标准化工艺流程以及具体执行情况，并把这次事件的 处理结果告之于媒体。
麦当劳主要产品介绍
麦当劳提供的食品： 汉堡包、乾酪汉堡/双层乾酪?I堡、将军汉堡、巨无霸、足八两、麦香鸡、板烧鸡腿
堡、硊香鸡翼、鱼柳堡、猪柳汉堡/猪柳蛋汉堡、烟肉蛋汉堡、薯条、扭扭著条、
麦乐鸡(鸡块)、碳酸饮料、橙汁、咖 啡、茶、热巧克力、奶昔、新地、麦 旋风、派、蔬菜色拉、苹果批/*粟米 批/*香芋批、热香饼、足尊牛堡 、麦 香鱼、甜香玉米杯
工作
工作地点:麦当劳,就近安排
工作内容:协助全职员工管理店面;营
业店面,派发优惠劵
2.能吃苦耐劳,把握好工作时间。
3有上进心,有时间观念
爱是什么？ 一个精灵坐在碧绿的枝叶间沉思。 风儿若有若无。 一只鸟儿飞过来，停在枝上，望着远处将要成熟的稻田。 精灵取出一束黄澄澄的稻谷问道：“你爱这稻谷吗？” “爱。” “为什么？” “它驱赶我的饥饿。” 鸟儿啄完稻谷，轻轻梳理着光润的羽毛。 “现在你爱这稻谷吗？”精灵又取出一束黄澄澄的稻谷。 鸟儿抬头望着远处的一湾泉水回答：“现在我爱那一湾泉水，我有点渴了。” 精灵摘下一片树叶，里面盛了一汪泉水。 鸟儿喝完泉水，准备振翅飞去。 “请再回答我一个问题，”精灵伸出指尖，鸟儿停在上面。 “你要去做什么更重要的事吗？我这里又稻谷也有泉水。” “我要去那片开着风信子的山谷，去看那朵风信子。” “为什么？它能驱赶你的饥饿？” “不能。” “它能滋润你的干渴？” “不能。”爱是什么？ 一个精灵坐在碧绿的枝叶间沉思。 风儿若有若无。 一只鸟儿飞过来，停在枝上，望着远处将要成熟的稻田。 精灵取出一束黄澄澄的稻谷问道：“你爱这稻谷吗？” “爱。” “为什么？” “它驱赶我的饥饿。” 鸟儿啄完稻谷，轻轻梳理着光润的羽毛。 “现在你爱这稻谷吗？”精灵又取出一束黄澄澄的稻谷。 鸟儿抬头望着远处的一湾泉水回答：“现在我爱那一湾泉水，我有点渴了。” 精灵摘下一片树叶，里面盛了一汪泉水。 鸟儿喝完泉水，准备振翅飞去。 “请再回答我一个问题，”精灵伸出指尖，鸟儿停在上面。 “你要去做什么更重要的事吗？我这里又稻谷也有泉水。” “我要去那片开着风信子的山谷，去看那朵风信子。” “为什么？它能驱赶你的饥饿？” “不能。” “它能滋润你的干渴？” “不能。”
麦当劳主要产品介绍
麦当劳提供的食品： 汉堡包、乾酪汉堡/双层乾酪?I堡、将军汉堡、巨无霸、足八两、麦香鸡、板烧鸡腿
堡、硊香鸡翼、鱼柳堡、猪柳汉堡/猪柳蛋汉堡、烟肉蛋汉堡、薯条、扭扭著条、
麦乐鸡(鸡块)、碳酸饮料、橙汁、咖 啡、茶、热巧克力、奶昔、新地、麦 旋风、派、蔬菜色拉、苹果批/*粟米 批/*香芋批、热香饼、足尊牛堡 、麦 香鱼、甜香玉米杯
工作
工作地点:麦当劳,就近安排
工作内容:协助全职员工管理店面;营
业店面,派发优惠劵
2.能吃苦耐劳,把握好工作时间。
3有上进心,有时间观念
爱是什么？ 一个精灵坐在碧绿的枝叶间沉思。 风儿若有若无。 一只鸟儿飞过来，停在枝上，望着远处将要成熟的稻田。 精灵取出一束黄澄澄的稻谷问道：“你爱这稻谷吗？” “爱。” “为什么？” “它驱赶我的饥饿。” 鸟儿啄完稻谷，轻轻梳理着光润的羽毛。 “现在你爱这稻谷吗？”精灵又取出一束黄澄澄的稻谷。 鸟儿抬头望着远处的一湾泉水回答：“现在我爱那一湾泉水，我有点渴了。” 精灵摘下一片树叶，里面盛了一汪泉水。 鸟儿喝完泉水，准备振翅飞去。 “请再回答我一个问题，”精灵伸出指尖，鸟儿停在上面。 “你要去做什么更重要的事吗？我这里又稻谷也有泉水。” “我要去那片开着风信子的山谷，去看那朵风信子。” “为什么？它能驱赶你的饥饿？” “不能。” “它能滋润你的干渴？” “不能。”爱是什么？ 一个精灵坐在碧绿的枝叶间沉思。 风儿若有若无。 一只鸟儿飞过来，停在枝上，望着远处将要成熟的稻田。 精灵取出一束黄澄澄的稻谷问道：“你爱这稻谷吗？” “爱。” “为什么？” “它驱赶我的饥饿。” 鸟儿啄完稻谷，轻轻梳理着光润的羽毛。 “现在你爱这稻谷吗？”精灵又取出一束黄澄澄的稻谷。 鸟儿抬头望着远处的一湾泉水回答：“现在我爱那一湾泉水，我有点渴了。” 精灵摘下一片树叶，里面盛了一汪泉水。 鸟儿喝完泉水，准备振翅飞去。 “请再回答我一个问题，”精灵伸出指尖，鸟儿停在上面。 “你要去做什么更重要的事吗？我这里又稻谷也有泉水。” “我要去那片开着风信子的山谷，去看那朵风信子。” “为什么？它能驱赶你的饥饿？” “不能。” “它能滋润你的干渴？” “不能。”
商务英语PPT——麦当劳肯德基在中国(英文)
2、Competition strategy of McDonald's and KFC
Strategies of Products: KFC-localization; McDonald's-standardization KFC spares no effort to meet the different needs of Chinese consumers; McDonald's considers hamburgers and beef as their flagship products, adhere to the consistent standardized scales of foreign fast food and global products.
Unit: 0.1 billion Yuan
350 300 250 200 150 100 50
2007
2008
2009
KFC McDoment Situations of McDonald's and KFC in China
Reputation of McDonald's and Kentucky in the Chinese market
In every brand image details, KFC has obvious characteristics of Chinese culture. McDonald's continues to emphasize their own image of any place in the standardization and unification
By the end of 1999, the survey conducted by the international famous AC Neilson Research Corporation to Chinese consumers showed," KFC" is a Chinese favorite international" first brand".
Strategies of Products: KFC-localization; McDonald's-standardization KFC spares no effort to meet the different needs of Chinese consumers; McDonald's considers hamburgers and beef as their flagship products, adhere to the consistent standardized scales of foreign fast food and global products.
Unit: 0.1 billion Yuan
350 300 250 200 150 100 50
2007
2008
2009
KFC McDoment Situations of McDonald's and KFC in China
Reputation of McDonald's and Kentucky in the Chinese market
In every brand image details, KFC has obvious characteristics of Chinese culture. McDonald's continues to emphasize their own image of any place in the standardization and unification
By the end of 1999, the survey conducted by the international famous AC Neilson Research Corporation to Chinese consumers showed," KFC" is a Chinese favorite international" first brand".
麦当劳英语介绍PPT
Newsweek
2009 #22 Green Company in America
Dow Jones Sustainability Index
McDonald’s has been a member of the Dow Jones Sustainability Index since 2004
Thank You
1.Entree
Hamburger Cheese Burger Double Cheese Burger Big Mac Quarter Pounder Double Quarter Pounder McChicken Filet-O-Fish McNuggets McChicken McCrispy Chicken Burger Rice Burger tastic Grilled Chicken Burger 0 Muffin Sussage Muffin Sussage Muffin with egg Egg Muffin
Mcdonalds
McDonald's Corporation
the first CEO : Ray Kroc Found in 1954
Locate : Oakbrook, Illinois
Major industries: food and beverage
Number of Global Restaurants: More than 32,000 Number of Countries: 117 Number of worldwide employees: 1.7 million Percentage of franchised restaurants around the world: More than 80% Chief Executive Officer: Jim Skinner
2009 #22 Green Company in America
Dow Jones Sustainability Index
McDonald’s has been a member of the Dow Jones Sustainability Index since 2004
Thank You
1.Entree
Hamburger Cheese Burger Double Cheese Burger Big Mac Quarter Pounder Double Quarter Pounder McChicken Filet-O-Fish McNuggets McChicken McCrispy Chicken Burger Rice Burger tastic Grilled Chicken Burger 0 Muffin Sussage Muffin Sussage Muffin with egg Egg Muffin
Mcdonalds
McDonald's Corporation
the first CEO : Ray Kroc Found in 1954
Locate : Oakbrook, Illinois
Major industries: food and beverage
Number of Global Restaurants: More than 32,000 Number of Countries: 117 Number of worldwide employees: 1.7 million Percentage of franchised restaurants around the world: More than 80% Chief Executive Officer: Jim Skinner
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• McDonald’s Corporation is a listed company. In addition McDonald’s Corporation is the world’s largest chain1
The McDonald’s Golden Arches logo was introduced in1962,
2
• Entrée
Products
• Side order
• Breakfast
• Drink
3
Employees of McDonald’s
• McDonald’s staff has two kinds, one kind is the staff who signs the contract, another kind is the person who temping to pay the rent.
• Innovation services: MacDonald succeeded in China carries out 24 hour business, the fast dining room, take-out restaurant, Sweetmeats standing with McCafe and so.
4
201onald’s
1、Important source of MacDonald Corporation's income is from three parts, the real estate transport business income, from alliance shop collection service fee and from straight camp shop earnings.
7
8
9
2019/12/25
10
2、MacDonald Corporation is responsible for alliance business seekers opens a shop the address, and purchases the land and then rents the land to the alliance business seekers, gains the difference.
6
• MsucpDreomnael,dc’uSssteogrmovledirccfroeitreervoioerfnffiiesrs“tr”ethde customer is
• The highest standard of provides the service is QSC&V (Quality, Service, Cleanliness, Vale)
It was created by Jim Schindler to resemble new arch shaped signs on the sides of the restaurants. He merged the two golden arches together to form the famous “M’ now recognized throughout the world.
The McDonald’s Golden Arches logo was introduced in1962,
2
• Entrée
Products
• Side order
• Breakfast
• Drink
3
Employees of McDonald’s
• McDonald’s staff has two kinds, one kind is the staff who signs the contract, another kind is the person who temping to pay the rent.
• Innovation services: MacDonald succeeded in China carries out 24 hour business, the fast dining room, take-out restaurant, Sweetmeats standing with McCafe and so.
4
201onald’s
1、Important source of MacDonald Corporation's income is from three parts, the real estate transport business income, from alliance shop collection service fee and from straight camp shop earnings.
7
8
9
2019/12/25
10
2、MacDonald Corporation is responsible for alliance business seekers opens a shop the address, and purchases the land and then rents the land to the alliance business seekers, gains the difference.
6
• MsucpDreomnael,dc’uSssteogrmovledirccfroeitreervoioerfnffiiesrs“tr”ethde customer is
• The highest standard of provides the service is QSC&V (Quality, Service, Cleanliness, Vale)
It was created by Jim Schindler to resemble new arch shaped signs on the sides of the restaurants. He merged the two golden arches together to form the famous “M’ now recognized throughout the world.