剑桥国际商务英语期末考试复习

国际商务英语期末复习

Unit1

1.1 visitor sincere whereabouts welcoming aggressive head of department appointment coordinator small talk efficient

sales office superior surname personnel badge public relations vice-chairman colleague

1.2 demanding chewing gymnastic syllable offence demonstrations counterparts aperitif tricky offensive

1.3 accountant generate applications hectic tackle a job trouble-shooting be confronted with problems back-up hands-on

1.4 conference yawning sigh delegates clicking indigestion

sniffing conversationalist tapping your fingers blinking body language

1.5 flu sketch junior figures border business associates common interests senior terminal non-verbal

The 7 c‟s of effective communication

Completeness:

Conciseness:

Consideration: focus on “you” instead of “I”

Show audience benefit or interest

Emphasize positive, pleasant facts

Concreteness: use specific facts and figures Choose vivid, image-building words

Clarity

Courtesy

Correctness

Unit2:

Memo(格式):

FROM:

TO: (TELEPHONE, DEPT)

SUBJECT: DATE:

MESSAGE

SIGNED

REPLY

DATE SIGNED

2.1 memo internally attend to externally

proportions relative merits

2.2abbreviations:

PS Rd St Sq c/o attn POB ie etc PLC Corp Inc Dept @ CEO doz ea lb N/A MD PA

2.4

wavy line utilize artificial additives aromas order form prospective customer revisions extract

2.5

laptops feedback submit compile come up to expectations long-standing jeopardized negotiating Unit3

3.1 mobile phone extension applications phone booth switchboard

be over call back cut off get though give up hang up hold on look up pick up put on put though

3.2 get in touch with non-smoking zone stuffy broken down courier sub-contract batches

3.3 answering machine subsidiary head office congress

3.4 dial image trade fair quality control staff sickness

air fright at no extra charge vegetarian

Unit4

4.1 record for the files consultation procurement rotary printer embossed greeting cards laser-driven technology

4.2 health and safety provisions office bugs repetitive strain injury(RSI) physiotherapist ventilation air-filtering

Unit6

6.1 exchanging consignment warehouse confidential

proportion hostile truck delegates

6.2battery-driven vehicles redundancies rationalization

uneconomic acquaintance trade journals

6.3 bug eavesdropping scrambler disguised protector

anti-reflection money-back warranty refundable