剑桥商务英语中级-110

剑桥商务英语中级-110(总分：100.00，做题时间：90分钟)一、READING(总题数：0，分数：0.00)二、PART ONE(总题数：1，分数：7.00)AIt's the space where commodities traders turn into couch potatoes and kids spend every waking moment from the terrible twos to the terrifying teens. Whatever you want to call it--the living room, the family room, the playroom--it's now the most wired room in the house, even more so, surprisingly, than the home office. So it's about time you got some R&R (Rest and Relaxation) payback from all that technology.BDespite many changes in the past few decades, we're essentially doing the same things in the family room we've always done. These include watching TV and movies, listening to music, and communicating with friends. But now we've gone hi-tech. The capabilities and quality of the devices we use today have improved dramatically, and there's much more to come. Parts of your future living room are currently well-defined and developed, but hooking them all up into a cohesive whole is still like piecing together a jigsaw puzzle.CIn recent years, TVs have become bigger and more beautiful. But we're still paying a high price for the size and beauty. Take, for example, Toshiba's 65-inch Theater Wide HD Projection TV, which is big enough to make you feel like you're really in a movie theater. As it costs almost $ 8, 500, you could practically hire some actors to perform in your living room for less. But you're paying for the size and picture quality of a projection TV, as well as future-proofing support for digital High-Definition TV.DThe great thing about life in the 21st century is how much easier when you get home. In Tokyo the folds at Panasonic have built a mockup of what they call "the house of the future". In the future, it's gonna be video mail and starts when you do a fingerprint analysis to let the computer know you're home. Sensors then note your presence, turn on the lights and set each room's temperature to your preference, or fire up the 500-channel, 50-inch plasma TV, which can store a hundred hours of TV programs in the main home computer.（分数：7.00）(1).What we have done in the living room will be related closely to each other in the future.（分数：1.00）填空项1:__________________ （正确答案：B）解析：(2).When you are back home, the computer knows who you are.（分数：1.00）填空项1:__________________ （正确答案：D）解析：(3).We will lead a much easier life in the future.（分数：1.00）填空项1:__________________ （正确答案：D）解析：(4).People are spending a lot of time in the living room.（分数：1.00）填空项1:__________________ （正确答案：A）解析：(5).Progress has been made to improve our living room, but we still have difficulty in making the future living room.（分数：1.00）填空项1:__________________ （正确答案：B）解析：(6).Future TV is expensive and it worths the prize.（分数：1.00）填空项1:__________________ （正确答案：C）解析：(7).Target consumers of today's merchants are usually people who spend most of their time in the living room.（分数：1.00）填空项1:__________________ （正确答案：A）解析：三、PART TWO(总题数：1，分数：5.00)WHAT NEXT IN THE MICROSOFT SUITThe Justice Department's top anti-trust prosecutor says this week that the government is looking at a full range of remedies. It wants to find the appropriate punishment following a judge's ruling that Microsoft is a monopoly, including the possible breakup of the software company. "We are looking at the range of sanctions; we're talking to people in the industry, people who work with Microsoft, people who manufacture computers and we're doing an analysis to make sure that we have a remedy that will promote competition, assure innovation and promote consumer choice, " he said. He thought the judge was quite clear that innovation has been impaired and he had heard all the evidence.Meanwhile, Microsoft Chairman Bill Gates said in a letter published today that the software maker is committed to "a fair and responsible" resolution of the anti-trust trial.(8) "We've been here before in a first lawsuit, " he said. "And eventually the courts came out on the side of the consumer, saying that all companies should have the ability to innovate their products and take their chances in the marketplace."(9) "As this case moves toward resolution, Microsoft's 30, 000 employees are focused on creating the next generation of products that will deliver the benefits of the Information Age, anytime, anywhere and on any device, " Gates wrote. (10) .On Friday, Jackson took Microsoft to task for numerous instances of anti-competitive behavior, including its dealings with America Online over the latter's browser choices, its contracts with PC makers, which forced them to feature prominently the Internet Explorer Web browser instead of Netscape's competing product. (11) .The judge noted that Microsoft's own studies confirmed that Microsoft could have charged only $ 49 per Windows upgrade and still remained profitable, and that it had enough power within the market to charge $ 89. (12) It is through high "barriers to entry", in other words, by making it more costly to create competing software.A Bob Herbold, the executive vice president and chief operating officer for Microsoft, said that the judge's ruling this week is just a first step in the process that is just getting under way.B Microsoft's competitors know that the company in fact has a referee starting directly over the shoulder every time it moves on a playing field.C What's more, Microsoft erected the barriers to keep others out of the marketplace.D The Justice Department's top anti-trust prosecutor says this week that the government is looking at a full range of remedies.E Jackson said that the company took that additional profit and invested it not in its own products but in efforts to keep other companies out of various software markets. Meanwhile Bill Gates, in a full-page advertisement published in the Washington Post and addressed to the company's customers, partners and shareholders, commented on Friday's ruling.G He claimed that Microsoft is committed to resolving this matter in a fair and responsible manner,while ensuring that the fundamental principles of consumer benefit and innovation are protected.（分数：5.00）填空项1:__________________ （正确答案：A）解析：填空项1:__________________ （正确答案：F）解析：填空项1:__________________ （正确答案：G）解析：填空项1:__________________ （正确答案：C）解析：填空项1:__________________ （正确答案：E）解析：四、PART THREE(总题数：1，分数：6.00)PROCESS MANAGEMENT TO QUALITY IMPROVEMENTThe examples above illustrate the need for integrated process and quality management, based on well-structured procedures, sensibly applied. For an organization to function effectively, it must have visible and easily understood procedures that assist staff in carrying out their work and provide accountability for all operations. Providing such a system is not trivial, and it cannot be done without considerable thought and hard work. But the results will more than justify the effort.Modern management must deal with degrees of complexity unheard of only a few decades ago. They must integrate many systems--for example, for purchasing, personnel, accounting, stock control, and computing--when each of these systems is itself highly complex. At the same time, they must ensure that they comply with a baffling variety of legal, safety, and regulatory and other requirements relevant to their organization. While struggling with these issues, the manager is under irresistible pressure from global competition to reduce costs to the minimum. With such pressure, we are obliged to provide structure and organization, which enable us to deal with such complexity. We group similar processes, collect similar information into records and classify the various activities that the organization must deal with. We organize staff and computer systems into units that deal with similar types of problems or situations.In all disciplines, the provision of structure of classification is dealt with through a systematic method recognized by the practitioners. In engineering, architecture, medicine and other practical professions, the practitioners learn the relevant methods and then apply them to solve problems. Process and quality management have the same need to approach the problems with a systematic method, which facilitates structuring of problems and produces practical solutions. One of the key criteria for a satisfactory method is that it should be applicable to a wide range of problems and concerns dealt with by the discipline. Once a method is in place, it provides a language and a framework for doing works therefore, it must have the scope to deal with all problems that may arise. In quality management, the range of problems centers on "conformance to requirements". When this is interpreted most widely, as in TQM, requirements are not just those of the direct customer, but also those in internal departments and the wider requirement of the law and of regulatory agencies. Seen this way, all procedures and operations carried out are deal with all such issues uniformly which will provide an efficient and elegant solution to the problem of quality management.In process management, the problem centers on definition of the objectives of the organization, and the design of processes that support them. Since efficiency and effectiveness are always major objectives, the organization will also require that processes make efficient use of resources, including human and material resources and provide effective results, in terms of meeting therequirements of customers and other stakeholders in the organization. A systematic method must also provide support for these essential process attributes. Finally, the method must support people as they carry out processes. It should enhance their working lives and help them to discover better and more interesting ways of doing their jobs. It should endow empowerment and an involvement in decision-making by everyone involved in the process.（分数：6.00）(1).Which of the following is not true?（分数：1.00）A.Integrated process and quality management is called for.B.Considerable thought and hard work are the premise of providing such a mentioned system.C.The procedures mentioned here can help employees fulfill their work.D.The effort made in providing such a system will be great while what we get will be littl √解析：(2).When modern management integrates many highly complex systems, they must make sure that ______.（分数：1.00）A.these highly complex systems are in agreement with different requirements related to their organization √B.they are different systems unheard of a few decades agoC.the requirements are relevant to their organizationD.do without understanding social and behavioral pressure解析：(3).To provide structure and organization, managers should do all the following except ______.（分数：1.00）A.group similar processes and collect similar information into recordsB.provide a language and a framework for doing work √C.arrange the various activities into different classesanize employees and computer systems into units解析：(4).As the practitioners in all disciplines do, managers in process and quality management need ______.（分数：1.00）A.make structuring of problems easierB.deal with the problems with a systematic method √C.apply theories into practiceD.learn how to produce practical solutions解析：(5).What is satisfactory method in quality management then?（分数：1.00）A.It is a method which can deal with problems centering on "conformance to requirements". √B.It is a method which can approach the problem of direct customer requirements.C.It is a method which can cope with problems of efficiency and effectiveness.D.It is a method which can solve problems of meeting the requirements of law.解析：(6).In process management, a good systematic method ______.（分数：1.00）A.must support the requirements of customersB.can help workers work faster but less efficientlyC.should allow workers involved in the process to make decisions with management √D.must deal with compliance issues解析：五、PART FOUR(总题数：1，分数：15.00)The expression benchmarking has become one of the fashionable words in current management discussion. The (19) first appeared in the United States in the 1970s, but has now (20) world-wide recognition. But what (21) does it mean and should your company be practicing it? Benchmarking (22) learning about your own practices, learning about the best practices of others, and then making (23) for improvement that will enable you to meet or beat the beast in the world. The essential element is not (24) imitating what other companies do but being able to (25) the best of other firms' practices to your own (26) .Instead of aiming to improve only against previous performance and scores, companies can use benchmarking to inject an element of imagination and common (27) into their search for progress. It is a process which forces companies to look closely at those activities which they may have been taking for granted and (28) them with the activities of other, world-beating companies. Self-criticism is at the (29) of process, although in some cases this may (30) managers who are reluctant to question long-established practices.The process of identifying best practice in other companies does not just mean looking closely at your (31) . It might also include (32) companies which use similar processes to your own, even though they are producing different goods. The point is to look at the process (33) than the product.（分数：15.00）A.term √B.definitionC.contractD.system解析：A.gaveB.gained √C.storedD.filled解析：A.exactly √B.nearlyC.reallypletely解析：A.connectsB.containsC.involves √D.researches解析：A.rulesB.decisionsC.stepsD.changes √解析：A.mainlyB.simply √C.alwaysD.totally解析：B.relateC.learnD.expect解析：A.standardB.assignmentC.situation √D.understanding解析：A.notionB.sense √C.conceptD.feeling解析：paring √B.outliningC.providingD.supplying解析：A.bottomB.listC.lineD.heart √解析：A.interestB.upset √C.exciteD.scare解析：A.friendsB.partnerspetitors √D.leaders解析：A.searchingB.sendingC.studying √D.hoping解析：A.rather √B.otherC.moreD.longer解析：六、PART FIVE(总题数：1，分数：12.00)Thriving Car Market Still Needs Loyal ConsumersCorrect China's thriving car market has huge business opportunities, but automakersthe need to put more effort into the developing customer loyalty, according to a recent34 survey. The survey was done by research firm AC Nielsen in Beijing, or Shanghai35 and Guangzhou, China's most three major automobile markets. It said that36 China's individual car owners should still have not developedbrand loyalty.37 Though some specific brands have a monopoly in the market here, but they have38 not completely won favor among local customers. It was revealed that about 11%39 of the people in Beijing had cars, putting that city in first place among the other40 three. In Shanghai and Guangzhou, the rates were all 4 and 5 %, respectively.41 Prices were largely responsible for that. When cars in Beijing are priced around42 139, 000 yuan, while in Guangzhou they are at 190,000 yuan, and in Shanghai,43 about 220, 00 yuan. Except for the deluxe models, most brands do not have a44 competitive edge because consumers are not only so aware of the45 manufacturers. In addition, car dealers need to improve their service to build upbrand loyalty. China is expected to produce over 2.8 million cars this year, upfrom slightly over 2 million last year.（分数：12.00）填空项1:__________________ （正确答案：OR）解析：填空项1:__________________ （正确答案：MOST）解析：填空项1:__________________ （正确答案：SHOULD）解析：填空项1:__________________ （正确答案：BUT）解析：填空项1:__________________ （正确答案：CORRECT）解析：填空项1:__________________ （正确答案：OTHER）解析：填空项1:__________________ （正确答案：ALL）解析：填空项1:__________________ （正确答案：WHEN）解析：填空项1:__________________ （正确答案：AT）解析：填空项1:__________________ （正确答案：CORRECT）解析：填空项1:__________________ （正确答案：ONLY）解析：填空项1:__________________ （正确答案：CORRECT）解析：七、WRITING(总题数：2，分数：10.00)1.PART ONE· You are a project leader responsible for a large export order. You have been asked to organize a foreign language training programme for the staff.· Write a memo to staff.· Explaining why the programme are necessary· Saying when the programme will sta rt· Asking for suggestions for what to include in the programme· Write 40--50 words on a separate sheet.MEMOTO: All staffFROM:DATE: 25 May, 2005SUBJECT:（分数：5.00）__________________________________________________________________________________________ 正确答案：(To: All staffFrom: The Project LeaderDate: May 25, 2005Subject: A foreign Language Training Program A foreign language training program is organized because of the large export order we received recently. It will begin on 5 July. We'd appreciate those who are willing to attend the training programme offering your suggestions and recommendations concerned with what you are interested in.)解析：2.PART TWO· You are the owner of a clothing factory. A customer has sent you a letter summarizing a recent negotiation. You have written some notes on the letter.· Use the information in the letter to write a reply to the buyer.· Write 120--140 words on a separate sheet.（分数：5.00）__________________________________________________________________________________________ 正确答案：(Dear Stephanie,I am writing to thank you for your letter of Jan. 11, 2005 We are delighted to hear that the Sheba range will be included in your catalogue. There are, however, some small points which I would like to clarify:• The Sheba range is available in six colors. Please look at the samples and confirm which three colors you would like.• You referred to the further option of 3,000 pieces. I understand that we had agreed on 4, 000. Could you please confirm the correct figure?• I am able to confirm that the optional pieces will cost $ 4.30 each.Unfortunately, due to a full order book, we wilt be unable to deliver by Ang. 1,2005. The earliest date would be Aug. 15,2005. I hope this will be acceptable.I look forward to hearing from you soon.Regards)解析：八、LISTENING(总题数：0，分数：0.00)九、PART ONE(总题数：0，分数：0.00)十、Conversation One(总题数：1，分数：4.00)Registration FormDate 23 February 2005Time 10:30Name of the customer John (1)Occupation Student in CambridgeRenting details:1. An apartment near Sunny St.2. Not more than (2) pounds a month3. With (3) and heating system4. Renting period: about 1.5 years from JulyContact number (4)Registration FormDate 23 February 2005Time 10:30Name of the customer John (1)Occupation Student in CambridgeRenting details:1. An apartment near Sunny St.2. Not more than (2) pounds a month3. With (3) and heating system4. Renting period: about 1.5 years from JulyContact number (4) （分数：4.00）填空项1:__________________ （正确答案：Murphy）解析：[听力原文]1-4Woman: Good morning. Edington Property Agent. Can I help you?Man: Oh, yes. I want to rent an apartment. My name is John Murphy.Woman: Is it J-O-H-N, M-U-R-P-H-Y?Man: Yes, that's right.Woman: OK. May I ask about your occupation, Mr. Murphy?Man: I'm a student in Cambridge University and I want to live near Sunny St.Woman: Sunny Street. Right. Any other requirements?Man: The rent should not be more than 120 pounds a month, including water and gas. I'd like an air-conditioner and heating system.Woman: How long are you going to rent it?Man: About a year and a half, from July. Then I'll probably go abroad but it's not decided yet. Woman: Could you leave your contact number, please?Man: It's 55322788.Woman: Fine. As soon as I find an apartment I will call you.Man: Thank you. I'm looking forward to your answer.填空项1:__________________ （正确答案：120）解析：填空项1:__________________ （正确答案：an air-conditioner）解析：填空项1:__________________ （正确答案：55322788）解析：十一、Conversation Two(总题数：1，分数：4.00)MessageFor: Mrs. SteinbeckFrom: Michael CornwallMichael Cornwall phoned about the post of the (5) Manager.He's already got the (6)Original interview schedule doesn't suit him.He asked for a (7) interview. (Can you let him know if that's possible?)Confirmed that all (8) must be brought within this week.MessageFor: Mrs. SteinbeckFrom: Michael CornwallMichael Cornwall phoned about the post of the (5) Manager.He's already got the (6)Original interview schedule doesn't suit him.He asked for a (7) interview. (Can you let him know if that's possible?)Confirmed that all (8) must be brought within this week.（分数：4.00）填空项1:__________________ （正确答案：Project）解析：[听力原文]5-8Man: Good morning. Could I speak to Mrs. Steinbeck, please?Woman: I'm afraid she is in a meeting at the moment. I'm her assistant. Can I help you? Man: Yes. It's Michael Cornwall here. I'm calling about the vacancy of the position of the Project Manager, which was advertised in the local papers last week. I've just received the application form. And before I send it back to Mrs. Steinbeck, there are one or two points I'd like to clarify. Woman: All right, Mr. Cornwall. What are they?Man: Firstly, I'd like to know when you are planning to hold the interviews.Woman: Mrs. Brinkman has scheduled those on next Monday. Is that OK for you?Man: Uh, no, it's not, actually. I'm afraid I'm out of the country until Wednesday. Would it be possible to have a telephone interview?Woman: Uh, I'm not sure. I'll have to ask Mrs. Steinbeck about that. And then she'll get in touch with you.Man: Do I have to take all my certificates sometime this week?Woman: I'm afraid yes. Mrs. Steinbeck said it was important and would save trouble in the future. Man: OK. I see. Thanks very much. I hope there's something ...填空项1:__________________ （正确答案：application form）解析：填空项1:__________________ （正确答案：telephone）解析：填空项1:__________________ （正确答案：certificates）解析：十二、Conversation Three(总题数：1，分数：4.00)Brendon HotelReservation CardName: Sherry Kinney from Apollo Ltd.Occasion: a small (9)Date: (10) from 6 p.m--8 p.m.Reserve 15 tables with (11) seats each.Tel: (12) .Brendon HotelReservation CardName: Sherry Kinney from Apollo Ltd.Occasion: a small (9)Date: (10) from 6 p.m--8 p.m.Reserve 15 tables with (11) seats each.Tel: (12) .（分数：4.00）填空项1:__________________ （正确答案：ceremony）解析：[听力原文]9-12Woman A: Good morning. Brendon Hotel. How can I help you?Woman B: Hello. This is Sherry Kinney from Apollo Ltd. I saw the ad for your discount this month and I want to make a reservation on April 5 for a small ceremony.Woman A: What's the exact time for the. ceremony?Woman B: From 6 p.m. to 8 p.m..Woman A: Very good. How many tables you'd like to reserve?Woman B: 15 tables. Ah... and I don't want to book one of these tables with 10 seats. Woman A: All right. What about the tables with 4?Woman B: That would be fine.Woman A: May I know the number of the guests in case you need some special service?Woman B: Well, it's about 57. And I believe that there is someone else from my company booking a table for senior managers here. Please don't confuse us.Woman A: Yes, sure. Could I have your phone number please?Woman B: It's 0171 674 2341.Woman A: OK. I'll call you 5 days before confirming your reservation.Woman B: Thanks. Goodbye.Woman A: Goodbye.填空项1:__________________ （正确答案：April 5）解析：填空项1:__________________ （正确答案：4）解析：填空项1:__________________ （正确答案：0171 674 2341）解析：十三、PART TWO(总题数：0，分数：0.00)十四、Section One(总题数：1，分数：5.00)A the Manager of Office SuppliesB the Marketing ManagerC a young junior managerD the Managing DirectorE the Training ManagerF the temporary clerkG the Personnel ManagerH the Sales ManagerA the Manager of Office SuppliesB the Marketing ManagerC a young junior managerD the Managing DirectorE the Training ManagerF the temporary clerkG the Personnel ManagerH the Sales Manager（分数：5.00）(1).__________（分数：1.00）填空项1:__________________ （正确答案：G）解析：[听力原文]Man: Well, I don't know. We didn't really talk about my department. Most items on the agenda seem to be about our new marketing strategy, which has very little to do with me. I suppose it will affect me eventually. Because if we do expand, a lot more staff are going to be needed. So I'll be busy interviewing for a while.(2).__________（分数：1.00）填空项1:__________________ （正确答案：E）解析：[听力原文]Woman: And Androme, have you got those figures for the suggestions for the new courses that we hope to be able to offer? Or were those in the file that you left in the office? I'd like to take them with me to the interdepartmental meeting this afternoon, as it should be a good opportunity to try to persuade everyone there of the value of the new course, and the new language training scheme in particular.(3).__________（分数：1.00）填空项1:__________________ （正确答案：D）解析：[听力原文]Man: Yes, the meeting seemed to go pretty well and we covered all the important areas in my agenda. There were one or two small points I would have liked to go through, but I can probably have my assistant send up memos to the managers of each department concerning these. I must say I was very impressed with your ideas for the future of your department. Good work. I'm also very impressed with that young man in the finance department. I can certainly use fresh ideas like his in this company.(4).__________（分数：1.00）填空项1:__________________ （正确答案：B）解析：[听力原文]Woman: I think I mentioned to you all before that at the interdepartmental meeting with the managing director last week. It was put to me that we need to look into expansion of new markets. And I am interested in any suggestions that anyone in our department may come up with. You had some excellent ideas for expansion last year when we moved to the Mid-eastern Market. So I'd like you to give me a report this time on the possibility of introducing our products into the European market.(5).__________（分数：1.00）填空项1:__________________ （正确答案：C）解析：[听力原文]Woman: Well, I'm quite nervous about it, to be honest. I've never met the boss before and I've heard he can be a bit dismissive of young managers. And it's only because my immediate superior is off sick that I've been asked to represent my department at today's meeting. That's why I'm hoping there are no delays on the way today.十五、Section Two(总题数：1，分数：5.00)A visit possible new premisesB observe working practicesC hold job interviewsD deal with a complaintE meet a new managerF introduce new policiesG supervise staff trainingH sign a new contractA visit possible new premisesB observe working practicesC hold job interviewsD deal with a complaintE meet a new managerF introduce new policies。