剑桥商务英语中级分类模拟49
剑桥商务英语中级考试练习题
剑桥商务英语中级考试练习题剑桥商务英语中级考试练习题Trouble with TeamworkMary Owen examines the role and efficiency of teamsRecruiters say that candidates who can give examples of work they have done as members of a successful team are in as strong a position as those who can point to significant individual achievement. Indeed, too much of the latter may suggest that the person concerned is not a team player - one of the more serious failings in the book of management.The importance of being a team player is a side effect of the increasing interaction across departments and functional divides. Instead of pushing reports, paperwork and decisions around the organisation, teams provide a dynamic meeting place where ideas can be shared and expertise more carefully targeted at important business issues, says Steve Gardner, in his book Key Management Concepts. He adds, Globalisation has added a further dimension to teamwork. Multinational teams now study policy decisions in the light of their impact on the local market.But is teamworking being overdone? Some managers are on as many as seven or eight different teams, says Dr Cathy Bandy, a psychologist who recently ran a conference on the subject. They take up so much time that managers cant get on with core tasks. Forming teams and having meetings has, she says, become an end in itself, almost regardless of purpose. There is also the danger of an unhealthy desire to keep the team going after the work has been done. People feel the need to belong, and team membership can provide a kind of psychological support.The idea behind teamworking is that, when the right groupof people is brought together, a force develops which is greater than the sum of their individual talents. This is often true in sport, where good players can reach unexpected heights as members of an international team. However,few business situations have as clear a set of objectives, or as clear criteria of success or failure, as winning a match.In business, everyone needs to be clear about what the challenge is and whether a team is the right way of approaching it, says Steve Gardner. Unfortunately, people focus instead on who the members of the team should be and what roles they are to play Dr Bandy agrees. There is always a danger that teams can turn into commit。
剑桥商务英语bec中级考试模拟题2
剑桥商务英语bec中级考试模拟题2 剑桥商务英语BEC中级考试模拟题2ReadingPART ONEQuestions 1-7Look at the sentences below and the advertisement on the opposite page. Which advertisement does each sentence 1-7 refer to?For each sentence, mark one letter A,B,C or D on your Answer Sheet. You will need to use some of these letters more than once.1 You are free to choose when you will begin and end your workday.2 You should provide the names of two people who can give letters of recommendation.3 You must have the experience of working abroad.4 You have to work every other Saturday.5 You should have successful working experience as a secretary.6 The job requires some experience as well as excellent qualifications.7 you need to be able to speak several languages.ASalesperson is required for our new Portman Street Showroom to work a flexitime 30-hour week, including alternate Saturdays. Fileco specialize in office furniture and equipment. The showroom displays our very latest in integrated office design and is intended to serve as ourwindow on the business world. Applicants should have some experience in business and fluency in a second language would be a distinct advantage.BEurofile, one of Europe’s leading publishers is seeking a self-motivated assistantAccountant to help run its busy accounts department. The successful candidate should possess excellent accounting qualifications and have at least 2 years’ accounting experience. S/he should also be computer literate and able to carry out all essential day-to-day accounting tasks. Management experience and European languages are a definite advantage, Salary 15-17,000 p.a. Send CV to Joanna Jarvis, Eurofile, Stack Street, Manchester, MN8 4TX, quoting reference JAC/01/TN.Cthe Bell Educational Trust seeks applications from teachers ofEnglish as a foreign language to work in China. Candidates should have: --- a degree plus a qualification in TEEL diploma--- a minimum of 3 years experience with at least one year overseas---experience in preparation of materials and in teaching ESP/EAP applications with full C.V. and the names of two referees, one of whom must be the most recent employer, together with recent photographof yourself, to Lewis Kerr,The Bell Educational Trust, Hillscross, 1 Red Cross Lane, Cambridge CB2 2QX.DWe are a major company with an international reputation with customers throughout Europe, the Middle East and .Qualifications:---proven secretarial skills---languages (French, German, Arabic Mandarin)---ability to work as part of team and on own initiativenon-native speakers will have fluent command of spoken and written English. Benefits include generous salary, 6 weeks’ holiday, and promotion prospects.Send CV to Video Unlimited, Morecombe Gardens, Manchester.PART TWOQuestions 8-12Read the following text.Choose the best sentence from the list on the opposite page to fill each of the gaps.For each gap 8-12 mark one letter A-G on your Answer Sheet.Do not mark any letter twice.In the past, the concept of marketing emphasized sales. The producer or manufacturer made a product he wanted to sell. …example… Basically, selling the product would be accomplished by sales promotion, which included advertising and personal selling8 Distribution consisted of transportation, storage, and related services such as financing, standardization and grading, and the related risks.The modern marketing concept encompasses all of the activities mentioned, but it is based on a different set of principles 9 In other words, goods should beproduced only if they can be sold. Therefore, the producer should consider who is going to buy the product --- or what the market for the product is --- before production begins. 10Marketing now involves first deciding what the customer wants, and designing and producing a product that satisfies these wants at a profit to the company 11 .Thisis much more difficult since it involves human behavior 12 . Thus, demand andmarket forces are still an important aspect of modern marketing, but they are considered prior to the production process.A(It describes to the notion that production can be economically justified only by consumption.B(In addition to sales promotion, marketing also involved the physical distributionof the product to the places where it was actually sold.C(Marketing is as important in today’s economy as the production of goods and services.D(Production, on the other hand, is mostly an engineering problem.E(Instead of concentrating solely on production, the company must consider the desires of the consumer.F(This is very different from making a product and then thinking about how to sell it.G(Marketing was the task of figuring out how to sell the product.PART THREEQuestions 13-18Read the following article about a business technique called benchmarking from a business magazine and the questions on the opposite page.For question 13-18, mark one letter (A,B,C or D) on your Answer Sheet for the answer you choose.The expression 'benchmarking' has become one of the fashionable words in current management discussion. The Term first appeared m the United States in 1970s but has now gained world-wide. B u t w h at exactly does it mean and should your company be practicing it?One straightforward definition of benchmarking comes from Chris Teller. Managing director of a New Zealand-based consultancy firm specializing in this area. "Benchmarking involves learning about your own practices, learning about the best practices of other, and then making changes for improvement that will enable you to meet or heat the best in the world. " The essential element is not simply imitating whatother companies do but being able to adapt the best of other firms’ practices to your own situation.Instead of aiming to improve only against previous performance and scores, companies can use benchmarking to inject an element of imagination and common sense into their search for progress. It is a process which forces companies to look closely at those activities which they may have been taking for granted and comparing them with the activities of other, world-beating companies Self-criticism is at the heart of the process, although in some cases this may upset managers who are reluctant to question long-established practices.The process of identifying 'best practice' in other companies does not just meanlooking closely at your competitors. It might also include studying companies which use similar processes to your own. Even though they are producing different goods. The point is to look at the process rather than the product. For example, Italian computer company Arita wanted to improve the quality of its technical manuals and handbooks. Instead of looking at manuals produced by other computer companies. Arita turned to a publisher of popular handbooks such as cookery books, railway timetables and car repair manuals. As Arita's Technical Director Claudio Benelli says, "All of these handbooks are communicating complex information in a simple way-exactly what we are aiming to do. And in many cases they succeed far better than an)' computer company."There is some disagreement between benchmarking specialists as tothe best methods to follow when starting a benchmarking exercise in your firm. Everyone agrees that the process must have the full approval of senior management but that it is best carried out by a comparatively small team. Some consultants feel this should be as small as three people, but most favor a team of between five and eight, at least one of whom should have some prior knowledge of the benchmarking process. In practice this often means bringing in an outside consultant - at least at the beginning. Once the team is assembled, there can be anything from three to five formal stages in the process -different companies have developed different approaches - but, whatever the exact technique, benchmarking can only work if everyone in the company, from top to bottom, is committed to change.13(According to the writer, benchmarking must always involveA(changing your activities on the basis of new information.B(copying exactly what your competitors do.C(identifying the best company in your market.D(collaborating with other companies in the same field.14(Some managers ma)' resist benchmarking becauseA(it takes their activities for grantedB(it makes them examine the way they work.C(it makes others question their efficiency.D(it gives them a lot of extra work.15(What sort of companies should you compare yours with?A(those producing similar goodsB(those communicating most effectivelyC(1 hose using similar processesD(those leading the domestic market16(Arita found that a publishing company couldA(make more money than a computer firm.B(produce technical manuals for them.C(show them how to improve their own manuals.D(help them move into new markets.17(Benchmarking specialists agree that in order to succeed there must beA(a team of no more than three people.B(total support, from top managers.C(a fixed timetable for the process.D(an outside consultant in the team.18(What is the writer's purpose in writing this article?A(to recommend the process of benchmarkingB(to criticise firms that do not carry out benchmarkingC(to give factual information about benchmarkingD(to explain why benchmarking does not suit every firmPART FOURQuestions 19-33Read the following text about Thailand.Choose the best word from the lists on the opposite page to complete each gap. For question 19-33 mark one letter A,B,C or D on your Answer Sheet.These days, Thailand is arguably one of the best bargains for business travelers in Asia. It is a country where business visitors can find everything they need for business and for relaxation, all within easy …example…Communications have improved vastly, allowing the business visitorto stay in19 easily with home office or further a field. The company’s reputation for superb service is 20 by the way its top hotels consistently beat all corners for “Best Hotel in the World” accolades. Conference and meeting 21 are also on apar 22 the best the world can offer.For leisure, too, Thailand is hard to beat. The entertainment to be found in Bangkok and all major cities is 23 in Asia. Restaurants 24 to just about every casteconvinced. The world-famous golf courses that dot the country have brought it its25 as the place to go for golf in Southeast Asia. And close to just about every business centre is a beach or country resort that 26 the jaded business travelera chance to recharge his or her batteries after a hard week’s work.27 to massive overbuilding of hotels Thailand is 28 to remain good value forseveral years to come. In 1987, during the tourism boom sparked by the Tourism Authority of Thailand’s successful Visit Thailand Year promotional blitz, touristswent begging for hotel rooms.Luzi Matzig, general manager of Diethelm Travel, 29 the days when tours arrivingin Bangkok had to be bussed direct from the airport to Ayudhya, 90 kilometers away, because there were simply no rooms in the capital. Those heydays triggered a frenzy of hotel construction that has created today’s glut in Bangkok, Pattaya and, to a lesser 30 , upcoming resorts such as Phuket.“between 1990 and 1996 quality hotel rooms in Bangkok will increase from a base of 13,663 to 28,736 rooms, an average annual growth of 13.2% in supply,” 31 arecently complied hotel market study of Bangkok by property consultants Colliers Jardine. Nearby Pattaya beach resort already boasts some 28,628 hotel rooms,32 from guest houses to five-star establishement, Phuket has 15,164 hotel rooms and Chiang Mai has 10,980, according to the lastest 33 provided by the TAT. InBangkok alone some 6942 “quality rooms” opened in 199319 A company B trace C touch D communication20 A affirmed B recognized C noticed D confirmed 21 A means B instruments C tools D facilities22 A with B to C as D against23 A unmatched B uncompleted C incomparable D unparalleled 24 A go B cater C meet D satisfy25 A standing B honor C reputation D notion 26 A makes B proposes C faces D offers 27 A Owning B Thanks C Accounting D Resulting 28 A possibly B prone C likely D nearly 29 A reminds B recalls C thinks D evokes 30 A extent B range C level D scope 31 A forecast B foreseen C requested D diagnosed 32 A covering B scaling C ranging D spanning 33 A statistics B numerals C facts D newsPART FiveQuestions 34 – 45In most lines of the following text, there is one unnecessary word. It is either grammatically incorrect or does not fit in with the sense of the text. For each number 34-45, find the unnecessary word and thenwrite the word in CAPITAL LETTERS on your Answer Sheet. Some lines are correct. If a line is correct, write CORRECT on your Answer Sheet.Investment Analysts wanted34(A Fund Management and subsidiary of a prestigious Investment Bank 35(seeks bright the young Investment Analysts to augment its rapidly expanding research36(department. Our client is a top US institution with significant funds under 37(management from world-wide. Increasingly it is seeking to manage the European 38(component of its portfolio from London. This has been led to an impressive rise in39(its profile in European markets. The Bank is looking for talented and ambitious 40(Investment analysts to form a new specialist research team. Investment Analysts41(who perform rigorous and detailed investigation info companies and securities 42(before making recommendations to those Fund Managers. Ideally, you will have 43(excellent academic credentials and a solid professional with grounding in 44(analytical techniques. Particularly useful would be training in an accountancy, 45(an MBA or a legal qualification. Excellent communication in skills are required.For an initial, confidential conversation contact the Bank's Personnel Manager directly.Test twoReading1,7dcbbacb8-12bafed13-18abccbc19-33baddcabcddcaabc33-45and; the; correct; from; been; correct; correct; who; will; with; an; in。
BEC商务英语(中级)写作模拟试卷49(题后含答案及解析)
BEC商务英语（中级）写作模拟试卷49(题后含答案及解析)题型有：1. PART ONE 2. PART TWOPART ONE1．The staff in your office decided to spend holidays together this year. While reading the news you are attracted by the advertisement of the Grand Palazzo Hotel in Italy. No one in your office has ever been to Italy. So you want your secretary to contact the hotel through telephone.?Write a short message to Ms. Emily Malan, your secretary. ?Suggest the visit to ltaly. ?Give the hotel telephone number to her. ?Ask her to contact with that hotel.?Write 40-45 words on your Answer Sheet.正确答案：To: EmilyAs on one in the office has been to Italy, it will be a good idea to visit it. We may stay in the Grand Palazzo Hotel and the telephone is 809. 775. 3333. Please contact them to get further information.PART TWO2．? The company you work for is expanding rapidly and is looking for new premises. Your Managing Director is interested in two properties and asked you to visit the two places.? Read the two advertisements below, on which you have already made some notes during the visit.? Then, using all the handwritten notes you have made, write a short report for your Managing Director, saying which property is more appropriate.? Write 120--140 words on a separate sheet.正确答案：Report on Buying a New Premise I visited the two premises as told: one is the Central Business Park, and the other Touchstone Industrial Park. The findings are as follows: The premise in Central Business Park contains many empty units, and its office building is old and in had maintenance; while the one in Touchstone Industrial Park has many other famous companies in the area and can supply with modern and fully air-conditioned office buildings. The car parking space in Central Business Park for I00 cars is probably not enough and it is 3kms outside the city, while the other can provide us with sufficient parking space as well as good transportation. Although the price for the property in Touchstone Industrial Park is a little bit higher, it is reasonable and really worth it.。
剑桥商务英语高级分类模拟49
剑桥商务英语高级分类模拟49Being responsibleCorporate social responsibilityComplete the text by putting ONE word in each gap.In 2006, Coca-Cola HBC published its Corporate Social Responsibility report, providing extensive data related to its compliance with international standards. The company 1 continually upgrading its commitments in four key areas: the marketplace, the workplace, the environment, and the community.Among the many areas of progress, the report notes 2 it is addressingconcerns about climate change 3 acting to reduce its 'carbon footprint'. It has taken a leading role in developing responsible marketing regulations. 4 includes the development of a number of its own wellness products and 5 restrictions on the promotion of products to underage youngsters. The 2006 CSR report is 6 clearest illustration yet of how anindustry member is seeking to meet its goals for sustainability.7、Pronunciation8、Check your pronunciation. Mark where the stress falls in each of the words in exercise 11. (You will find the rules in Unit 2 helpful.) Check for other rules on the answer page when you have finished the exercise.accountable accountabilityFormal meetingsPART ONEThink of a suitable phrase for each of the following situations in a meeting:Everyone is present and you want to start.OK. Shall we start?9、 You want to know what points are going to be discussed.______10、 You want to interrupt the person speaking to make a comment.______11、 You want to stop (politely) another person interrupting you.______12、 You want to get on to the next point in the meeting.______13、 You think it's time for a break.______14、 You think that the discussion has got stuck on one point.______15、 You want to praise someone for their contribution.______16、 You want everyone to hurry up before the meeting ends.______17、 You want another person to answer a question that has been directed at you.______18、 You want to conclude the meeting.______The following extract is taken from a discussion at a meeting on business ethics. Put the missing phrases into each gap.If I understand you correctlyThat's a good point could I just finishI think Kate is better placed to answer thatIf I could just interruptwe should move on to the next item on the agendaDean John, I think you had a point to make about mis-selling.John Yes, I'd like to come in here. We have never had any written code of conduct for sales people; we have just assumed that...Sarah 19 , that's not true, actually. We do have the handbook...John Sorry, Sarah, 20 ? We have a selling handbook, but we don't have any code of ethical conduct for salespeople and I think that a lot of them don't really know what the boundaries are in persuading customers to sign a contract with us.Dean 21 , John. OK, I think we're all agreed on that now. Time is alittle short and 22 . That's the question of breach of confidence. Some customers have complained that we pass on information about them to other companies. Sarah, do you have a view on this?Sarah Actually, 23 . She's responsible for the customer database and marketing.Kate Well, customers are always asked on the phone if they object to our giving their names to other companies for marketing purposes. If they are registering online then they have to tick a box to opt out of third-party marketing. Perhaps that is where the problem lies.Dean 24 , you're saying that an opt out may be unethical... that we should give them the chance to opt in, instead.Kate No, that's not really what I meant. I think...Reading Test: Part FourPART ONEDo Part Four of the Reading Test. Give yourself 10 minutes to complete the task.PART FOUR·Read this article about ethical investments.·Choose the correct word to fill each gap A, B, C or D.Ethical investing is just like any other type of investing, except that the company that invests the money for the consumer 25 not to use that money to fund certain activities or behaviour that are believed to be harmful to the environment or to people. This may mean, for example, that a fund management company will not purchase shares in arms companies or firmsthat 26 harmful pesticides, or that a bank will not lend money to orotherwise 27 business for such companies.Financial companies that practise ethical investment may notfocus 28 such negative criteria, but positive criteria instead, meaningthey will 29 out businesses that benefit the environment or the community. The range in policies is sometimes labelled by colour: a 'light green' company will 30 businesses whose actions or products are harmful to the environment, while a 'dark green' company will actively look for envirofriendly or community-based businesses to invest in.An increasingly common term for ethical investing is 'socially responsible investing', or SRI. SRI focuses on the positive 31 than the negative, and instead of blacklisting entire industries, it prefers to pick the company within the industry that is 32 the most to improve its business practices, and give that company encouragement in the form of investment. This positive reinforcement is seen as more likely to improve business practices 33 .It's important to remember that even though you may not directly invest your money—ie by buying shares—you may be indirectly investing it via a mortgage, pension or savings account, and by investing ethically you can havea 34 in what sort of activities your money supports.25、 A. undertakes B. tells C. threatens D. engages26、 A. set up B. develop C. innovate D. build27、 A. nurture B. raise C. facilitate D. help28、 A. about B. to C. on D. in29、 A. see B. seek C. set D. research30、 A. prevent B. deter C. miss D. avoid31、 A. rather B. instead C. further D.increasingly32、 A. doing B. making C. attempting D. taking33、 A. commonly B. utterly C. throughout D. overall34、 A. word B. say C. determination D. argument答案:Being responsibleCorporate social responsibility1、 is2、 that3、 by4、 This5、 also6、 the7、Pronunciation8、The general rule for words of three syllables or more is that the stress falls on the third syllable from the end, except: with nouns that end -tion, and adjectives that end -ic, when the stress falls on the syllable before the final syllable; with nouns that end -ment, where the stress falls in the same place as the verb they are derived from.sustainable sustainabilityunjust injusticepoor povertyenvironmental environmentcommitted commitmentinvolved involvementrespectful respectbeneficial benefithonest honestyconsiderate considerationFormal meetingsPART ONE9、 What's on the agenda? 10、 Could I just interrupt? 11、 Sorry, could I just finish? 12、 Can we move on? 13、I think we should take a break / adjourn for coffee. 14、 Perhaps we can come back to this later. 15、 That's a very good point. 16、 We're running a little short of time. 17、 I think John is better placed to answer that. 18、OK Let's leave it there. / I think we should stop there. To sum up,... 19、If I could just interrupt 20、 could I just finish 21、 That's agood point 22、 we should move on to the next item on the agenda 23、I think Kate is better placed to answer that 24、 If I understand you correctlyReading Test: Part FourPART ONE25、A 26、B 27、C 28、C 29、B 30、D 31、A 32、A 33、D 34、B。
剑桥商务英语初级模拟49
模拟试题(一)Questions 1-5· Look at questions 1-5．· In each question，which sentence is correct?· For each question，mark one letter(A，B，or C)on your Answer Sheet．1Annual LeaveThere will be 30 days paid annual leave plus 10 days public and privilege holidays.The employees are entitled toA 20 paid holidays each year．B 30 paid holidays each year．C 40 paid holidays each year．2Program Cost$7，100(2007)(covers tuition．all program materials，and some meals)Special pricing available to companies sponsoring three or more participants.A company may be given a discount if they provideA money for the program．B money for at least three of their own employees．C a special price．3QualificationsYou must possess a Bachelor or a Master of Science degree in Computer Science or Computer Engineering with more than three years of experience in software development，in Windows*internals，Windows* Driver development，IA-32 platform design,kernel debugger expertise and solid programming skills．Applicants must haveA a degree and previous experience．B a bachelor's degree in Computer Engineering．C a master's degree in Computer Science．4A free transfer between terminals is available using Heathrow Express and HeathrowConnect trains．A Heathrow Airport provides free pickup service．B Heathrow Airport and local destinations are connected by free train services．C Free train services connect the terminals of Heathrow Airport．5Preprinted leaflets and brochure can be inserted into the newspaper or magazine supple-ments．They are charged per thousand copies against the total quantity distributed．A The inserted leaflets and brochure will be found in the magazine．B Leaflets and brochure are charged on the basis of the quantity．C The inserted leaflets and brochure are charged according to the price of the newspaper．Questions 6-10· Lo ok at the table of contents of a report provided by Industrial Development Agency of Ireland below．The tableshows the sections of the report．· For question s 6-10．decide which section(A-H)would be needed by each person.· For each question，mark one letter(A-H)on your Answer Sheet.· D o not use any letter more than once?THINKING OF INVESTING INTHIS COUNTRY?Need to have a detailed knowledge of one or more of the following TABLE of CONTENTSA Chairman and CEO OverviewB Research and lnnovationC Investment HighlightsD StatisticsE Board and Committees of the Board 2007F Corporate GovernanceG Organisational Structu re and IDA OfficesH Financial Statements6 Sarah Lee would like to know the strengths in research in lreland．7 Barrie Watson needs a list of the board members．8 Tim Longman wants to have a general knowledge of the development of Ireland.9 Scott Forrest needs to know the locations of the agency'S offices．10 Joshua Golder wants to find out which companies have invested in Ireland．PART THREEQuestions 11-15· Look at the chart below．It showsthe average share prices of each month of three companies during an eight-month period．· W hich month does each sentence(11-15)below the chart describe? · For each sentence，mark one letter(A-H)on your Answer Sheet．· D o not use any letter more than once．11 AMA's share price was about twice those of the other two companies in this month．12 The share prices of the three companies this month demonstrated different trends compared with their prices in the preceding month．13 In this month．the share prices of the three companies remained the same trend as in the previous month．14 IBM'S share price remained unchanged in this month，while those of the other two companies increased a lot．15 In this month，the share prices of AMA and AOL showed a fall，while that of IBM is just the opposite．PART FOURQuestions 16-22· Read the advertisement below for a solution．· Are sentences 16-22 on the opposite page‘Right’or‘Wrong’? If there is not enough information toanswer‘Right’or‘Wrong’．choose‘Doesn't say’．· For each sentence 16-22，mark one letter(A，B or C)on your Answer Sheet．CleanGreens! Clever choiceThe use of prewashed，prepackaged products such as various fresh salad mixes has become very popular．The consumer must be aware that these mixes are washed in a chlorine-based rinse and residues will remain．Washing these products in CleanGreens!will turn the chlorine into harmless，odorless，tasteless chloride．You will also be amazed at how much dirt washes off even though you presume them to be perfectly clean．CleanGreens!is made from all food-grade ingredients that are biodegradable，will not penetrate cell walls，and wash off completely．Remember．one 8-ounce bottle of CleanGreens!will dilute to 16 gallonsof ready-to-use solution．This is equivalent to over 170 refills of a popular 12-ounce bottle sold in markets for $4．95 per bottle.The big difference is that CleanGreens!actually works!We guarantee Clean-Greens!to show far superior results to these products．We urge you to try this outstanding product and draw your own conclusion．16 There are still residues in prewashed，prepackaged products．A RightB WrongC Doesn't say17 CleanGreens!can remove the residues in fresh salad mixes．A RightB WrongC Doesn't say18 Chlorine does great harm to health．A RightB WrongC Doesn't say19 CleanGreens!is a kind of green food．A RightB WrongC Doesn't say20 CleanGreens!will make food healthier．A RightB WrongC Doesn't say21 CleanGreens!can be removed by water．A RightB WrongC Doesn't say22 CleanGreens!is more effective than other products．A RightB WrongC Doesn't sayPART FIVEQuestions 23-28· Read the article below about customer services．· For each question 23-28 on the opposite page．choose the correct answer．· Mark one letter(A，B，or C)on your Answer Sheet．Providing Superior Customer ServiceYou can use customer service as a powerful way to set yourself apart from your competition．It's one of the strengths a small business has，and by emphasizing customer service，you can compete with larger companies who may offer more variety，lower prices，and other perks you can't afford．Here are four maxims to help make sure you leverage your small business status to provide the best customer service possible．If a customer has a problem．apologize and fix the problem．Make sure to let customers let off their grievances，even if you are tempted to interrupt and correct them．Then give them a refund，new item，or whatever will fix the problem．Debating or haggling over a refund creates ill will．Keep in mind that a complaint about your company is an opportunity to turn the situation around and create a loyal customer．Obviously，some customer requests are too outrageous to comply with．If that's the case．do your best to offer a moderate，appealing alternative．Ask your customers to rate your service on a regular basis．This can be done via a short questionnaire included with every product sold ormailed to key clients．Keep the questionnaire short so that it is not a burden for customers to complete．Always let customers know the purpose of the survey is to serve them better．If they fill out thesurvey and have no problems，it is a reminder of what good service you offer．If issues do arise，they can be addressed．You must be flexible when it comes to your customers andclients．This means doing a project for a client in a pinch，having an early morning meeting even if you like to sleep in，and meeting on Saturday even if you usually reserve your weekends for yourself．Flexibility can also mean getting information for your client，even though it may not be in your area of expertise．Say，for example，you're catering a wedding and your client needs information on Irish wedding customs．It's just as easy to make a call to your local library and fax the information to your client as it is to say‘Idon't know anything about that．’And making that extra effort will ultimately pay off with a very satisfied customer．Make your customers believe they are important to you by always appearing to go the extra mile．Build a little cushion into a deadline and deliver early．23 The author believes that small businessesA can provide better customer service．B are able to offer Iower prices．C have higher business status．24 What attitude does the author think a small business should take to customers'problems?A Customers’complaints should be corrected if they are not reasonable．made to the customer about what has caused the problem．C A small business should do whatever it could to solve the problem．25 The questionnaire on your service should be issued to your customersA whenever you think is necessary．B periodically．C as frequently as possible．26 To offer a good customer service．you have toA sleep less．B work on weekends．C change your schedule sometimes．27 If your customer need some extra service．you shouldA politely say no to them．B offer as much help as you could．C fax the related information to them．28 The author thinksA offering some extra service may help you win the customer's loyalty．B the customer tends to pay for your extra service．C it will cost you a lot to provide extra service．PART SIXQuestions 29-40· Read the atricle below about the need of emplo yees．· Choose the correct word to fill each gap frOm A．B or C on the opposite page．· For each question 29-40，mark one letter(A，B，or C)on your Answer Sheet．Ability to Rollover Unused Vacation TimeOne of the benefits employees really want is the ability to rollover their unused vacation time．(29)______you may indeed havesome(30)______members who abuse this benefit，the vast majority (31)______use their vacation time wisely．(32)______likely is it that anyone is going to save up months(33)______vacation time and then use it all at once?The reality is that your employees have earned those days，and they would like to feel assured that they have (34)______in case of an emergency．A short memo(35)______them of the importance of usingtheir vacation time wisely should be a sufficientsafeguard(36)______vacation-time abuse．The bottom line for all employers(37)______。
剑桥商务英语(BEC)中级考试阅读全真模拟试题
剑桥商务英语（BEC）中级考试阅读全真模拟试题PART ONEQuestions1-7Look at the sentences below and the job advertisements on the opposite page.Which job does each sentence1-7refer to?For each sentence,mark one letter(A,B,C or D)on your Answer Sheet.You will need to use some of these letters more than once.1You will be responsible for the operation of a computer system.2You must be able to forecast what people will want to wear.3You will be able to work with people from many different countries and backgrounds.4You will have a qualification which covers two subject areas.5It is necessary to have worked in this sector before.6You will need to keep in contact with the headquarters of the organization.7The advertisement emphasizes the need to have a suitable approach to important people.ABUSINESS MANAGERYou will be responsible for our global business within specific countries and will have a good understanding of international distribution,possibly based on previous experience,plus the ability to work in markets that are highly varied in their culture.You will be fluent in a second language, be willing to travel extensively,and preferably have a degree.BDEPARTMENT STORE BUYERBased at our head office in London,you will select and order stock from our suppliers in Italy. You will need to predict fashion trends and build a strong relationship with our Italian office.You will have gained your buying experience in women’s fashion and will hold a degree in design with a business studies component.CLEGAL SERVICES ADMINISTRATORAs head of the legal office,your work will include managing the office IT network,typing reports,diary maintenance and supervision of another staff member.You will need good organizational skills in order to keep ahead of a varied workload.You will be dealing with senior executives and government officials,so a mature and efficient manner is essential DREGIONAL LEISURE SITES MANAGERYou will be responsible for budgetary planning,contract negotiations,local marketing and effective administration.You will communicate frequently with our main office using the latest technology.Your experience could be from any business sector but you should enjoy outdoor life and will ideally possess an estate management qualification.PART TWOQuestions8-12·Read the extract below from an article about the coffee industry.·Choose the best sentence from the list on the opposite page to fill each of the gaps.·For each gap8-12,mark one letter(A-I)on your Answer Sheet.·Do not use any letter more than once.Coffee is worth approximately$50-60bn per annum in terms of world sales.It is a truly international commodity,and today more than50countries in the world grow coffee beans. (example)______I_____.ICO organization helps coffee producers and promotes coffee conumption worldwide.ICO estimates that world production next year will reach97.5million bags.11.3million bags higher than the current year.(8)____________.As the largest producing country,Brazil is particularly important in the coffee world.In1994Brazil was responsible for25%of world production,Colombia was next with13.4%,Indonesia had7.5%,Mexico4.7%,Guatemala3.8% and Ethiopia and Vietnam were equal with3.4%.Coffee is a tough crop,and can be grown in areas where it is difficult or impossible to grow other crops.(9)However,disease is always problem for coffee production,as we can see in some parts of South America at the moment.ICO is active in educating farmers about avoiding disease and dealing with problems when they occur.The distribution chain varies from country to country,explains Pablo Dubois.In most countries the smaller farmers sell their crop to a local trader,who then sells it on to exporters. There are,however,other distribution systems.(10)____________.Some countries,like Vietnam, have special government marketing organizations for coffee.Coffee prices often vary greatly from one year to the next.In1997,for example,there was a large rise in the world price,which was immediately felt by the consumer.Rising prices always result in a drop in sales,which will have a bad effect on those developing countries,which are highly dependent on foreign exchange from coffee exports.(11)____________.In the opinion of Pablo Dubois,the biggest problem for his organization is to create greater consumer awareness of the different varieties of coffee and different ways of preparing it.(12)____________.ICO is therefore concentrating its promotional activities on Russia and China. It is also encouraging environmentally friendly coffee production,and last year’s seminar on coffee and the environment created a lot of interest.The future looks bright for the coffee industry.It is estimated that consumption over the next few years will continue to rise steadily.New markets like Eastern Europe and China are expected to develop fast.A.As a result,the membership now represents94%of all exporters and60%of all importers.B.In some of these countries,this can amount to as much as50%of all export earning.C.In North America,most consumers already have above average knowledge of the range available.D.For example,frost and wind are particularly damaging to coffee crops.rger coffee growers,for example,frequently export directly.F.The main reason for this is higher Brazilian output as production recovers from weather damage to crops.G.It is cultivated in mountain regions which can only be reached by animal transport,and in other difficult areas where modern agricultural equipment cannot be used.H.This is because there is a demand for coffee in Germany,and it is also sold in the UK and in the US.I.This make the coffee industry fairly universal,according to Pablo Dubois,Head of the International Coffee Organization(ICO),based in London.PART THREEQuestions13-20Read the article below about stress management,and answer questions13-20on the opposite page.A Lesson In Stress ManagementDemands placed on us at work can often lead to considerable worry and discomfort.There are,however,ways of protecting ourselves from the stress we face at work.We interviewed Jane Collard,a consultant in stress management.1.In Jane Collard’s opinion,stress is becoming an increasingly common feature of the workplace.Stress is a highly individual reaction,which varies considerably from person to person, and it is difficult for some employees to avoid it.Indeed,stress is regarded by many as part of the organizational culture of our institutions:it comes with the job.Recent figures indicate that time taken off work because of stress has increased by500per cent since the1950s.Undoubtedly, changes in working conditions have led to greater pressure at work at all levels.With reductions in staffing,workloads for individual employees have increased.In addition,many employees are left worrying about the security of their jobs.2.On the stress management courses that she runs,Jane Collard tries to make the trainees realise that stress in itself is not harmful.Everyone needs a certain level of stress to enable them to feel motivated and to perform effectively.A complete absence of stress can be as damaging as overstress,since it can make people lose interest in their work,and even lead to depression.The difficulties occur when the amount of stress rises above a level which is healthy for a particular individual.If this happens,the effects are very obvious and the trainees are taught to recognize the signs.Stress may be expressed physically,for example through headaches and tiredness,or through emotional problems such as depression.A person suffering from stress may also start to behave differently,and can be difficult to deal with.3.While it may not always be possible to prevent stress,there are a number of ways in which it can be controlled.The first thing that the trainees learn is how to manage their time effectively. This involves,first of all,setting realistic goals for both the short and long term.Once this framework has been established,tasks are then prioritised on a daily basis.The trainees are also reminded that when they are under pressure the less important items should be left,and they should never hesitate to delegate.Everyone is encouraged to look at ways of reducing‘wasted time’,for example by grouping similar tasks together or dealing with items immedkiately.4.Jane feels that one of the most useful features of the course is that it enables trainees to deal with those demands or deadlines that they regard as unreasonable.They are encouraged to avoid being defensive,but at the same time they are advised not to be afraid of saying‘no’.They are asked to give reasons only if necessary.The training helps them to foresee difficult situations or unwanted demands,and they learn how to prepare themselves mentally.Everyone is encouraged not to get stuck in negative thought patterns,where stress can feed a circular sense of helplessness.One solution they discuss is to think of a more encouraging alternative for each negative message.They learn,for example,to remind themselves that nothing terrible happens when a demand is refused or a deadline missed.Life goes on.Questions13-16For questions13-16,choose the best title for each numbered paragraph from the list below.For each numbered paragraph1-4,mark one letter(A-G)on your Answer Sheet.Do not use any letter more than once.A Higher stress levels among top managersB Coping with stress through a positive attitudeC Time lost at work through sicknessD Causes of increased stress in the work environmentE Explanations for missed deadlinesF stress reduction through better organisationG Typical problems associated with stress13Paragraph114Paragraph215Paragraph316Paragraph4Questions17—20Using the information in the text,complete each sentence17-20with a phrase A-G from the list below.For each question17-20,mark one letter(A-G)on your Answer Sheet.Do not use any letter more than once.17Most people agree that the recent increase in stress is due to changes in____________.18The trainees are taught that the right level of stress at work is important for good.19Trainees learn that one way of limiting stress is by deciding upon.20One of the most important parts of the course is learning how to react toA levels of performanceB shorter deadlinesC employment practicesD higher levels of sicknessE unfair demandsF successful management structureG practical targetsPART FOURQuestions21-35·Read the text below about job prospects at the Provincial Bank.·Choose the correct word A,B,C,or,D on the opposite page to fill each gap.·For each question21-35,mark one letter(A,B,C,or D)on your Answer Sheet.Employment Opportunities for Graduates with the Provincial BankThe Provincial Bank is one of the biggest(example)____________institutions in the U.K. With its1,900branches and58,000employees,it has(21)____________a household name. Almost4,000of these employees(22)____________managerial or executive positions.The bank has an outstanding(23)____________of profitability,which has been achieved by introducing innovations at the same time as maintaining leadership of the(24)____________.The bank’s comprehensive training programme concentrates on(25)____________the most important skills that graduates need in order to(26)____________early management responsibility.Trainees take responsibility for their own continuous self-development through visiting other branches and departments,and by(27)____________courses in management skills. They also receive training in order to increase their knowledge of the bank’s(28)___________. The bank supports(29)____________of staff who wish to take professional examinations,and itsGraduate Training Scheme is(30)_____________to the nationally recognized Diploma in Management.Obviously the quality of its mangers is of(31)____________importance to the bank’s performance.It welcomes good graduates in any subject area,(32)____________they can demonstrate the ability to influence events,and have the potential to(33)____________both as leaders and as part of a team.Most graduate trainees join the Retail Banking division initially. Those starting on this programme will soon have the(34)____________to work in other parts of the bank and can(35)____________a varied and flexible working life.Example:A budgetaryB fiscalC financialD economic0A B C DExample21A opened B entered C turned D become22A hold B do C keep D own23A career B catalogue C record D experience24A area B trade C record D market25A making B reaching C developing D heightening26A present B treat C deal D handle27A observing B attending C involving D staying28A services B goods C creations D abilities29A colleague B members C people D persons30A qualified B combined C fastened D linked31A main B vital C necessary D superior32A therefore B thus C provided D only33A succeed B realize C gain D overcome34A choice B chance C likelihood D probability35A forecast B believe C suppose D expectPART FIVESection AQuestions36-40Read the text below about a special kind of competition.In most of the lines36-40there is one extra word which does not fit.One or two lines, however,are correct.If a line is correct,write CORRECT on your Answer Sheet.If there is an extra word in the line,write the extra word in CAPITAL LETTERS on your Answer Sheet.Examples:0The international Youth Skills Olympics is a vocational skills competition in0C O R R E C T00which the young people demonstrate their achievements in a range of areas.00T H E36The competition,which there is held every two years,is organized by the international 37Training Organisation.All petitors qualify for the team by getting through38a tough national competition.Their backgrounds are vary from arts to sciences,39and students to the self-employed.Since they do not know which skill area they40will be tested in,they must to train for everything before the start of the competition.Section BQuestions41-45Read the text below about market research.In each line41-45there is one wrong word.For each line41-45,write the correct word in CAPITAL LETTERS on your Answer Sheet.Examples:0Your business will only success if customers like your product0S U C C E E D00or service and are prepared to give you money in exchange about it00F O RMarket Research41Before you start a business,it is importance to undertake market research42and to assess the results with great care:you need to finding out about your43potential customers and the state of the market,included your competitors.44The more detailed your market research are,the more profitable your business45is likely to be.Carry out your study thorough,and repeat it to ensure your results are reliable.。
剑桥商务英语bec中级考试模拟题4Word版
剑桥商务英语中级BEC中级考试模拟题4ReadingPART ONEQuestions 1-7Look at the sentences below and the book reviews on the opposite page.Which book does each sentence 1-7 refer to?For each sentence, mark one letter A,B,C or D on your Answer Sheet.You will need to use some of these sentences more than once.1 It describes activities which have become increasingly popular.2 It gives important information as briefly as possible.3 It deals with an area that has received little attention previously.4 It describes methods that can help with team-building.5 It is suitable to people with varying degrees of commercial experience.6 It was previously published with a different title.7 It is written for people from different types ofprofessional background.AThe Trainer's PocketbookFormerly known as The Instructor k Pocketbook, the eighth edition of this short guide covers 'all the essentials of training', from creating the right learning environment to the use of audio-visual equipment. This 78-page book concentrates on presenting the key facts in summary form.BThe Handbook of Health and SafetyThis is a comprehensive guide intended for managers, union safer), representatives and anyone teaching for Occupational Health & Safety examinations. Apart from the usual subjects of legal obligations and risk prevention, it focuses on a relatively neglected issue, that of healthconcerns about computer use--particularly those associated with keyboard~OIK.CWriting Effective AdvertisementsThis guide has been put together by best-selling author John Newton and looks at the reasons why some advertisements are moresuccessful than others. Ideal both for someone starting up in business and for the established business person, it contains useful information on advertisement layout and content.DUsing Management GamesThis second edition, which reflects the growing trend to use management games as training tools, acts as a guide to exercises designed to increase group effectiveness. The writer explains the ways in which exercises, for example puzzles and communication games, can be used to improve group co-operation.PART TWOQuestions 8-12Read the text below about how companies can make their employees what to stay.Choose the best sentence from the list on the opposite page to fill each of the gaps.For gap 8-12, mark one letter (A-G) on your Answer Sheet. Do not use any letter more than once.The difficulty of holding onto good, experienced staff has always been a major issue with the majority of companies. High staff turnover can result in many problems. …example…Most companies hope to recruit the right type of person in the first place. However, too much emphasis on qualifications and not enough on personality often leads to a company attracting the right standard, but not the right kind of person. 8 They can also be used to identify existing staff who are suitable but who, initially may not have been considered.It is important for companies to understand why employees move on to another employer. 9 They can be the key to identifying any problem areas that might exist within an organization. It is essential therefore that employees who are about to disappear are interviewed before they depart, in order to discover why they are leaving.Analysis of these interviews has shown that a lack of appreciation is one of the main factors causing employees to look elsewhere for work. Managers should provide regular feedback to their staff. 10 If this is not done, employeeswill think their efforts are not appreciated.Communications within the organization are another consideration. 11 This can be avoided through regular departmental and inter-departmental meetings, which are extremely valuable as a means of passing on information throughout the company and keeping employees up to date with recent developments. They also serve to provide the opportunityfor employees to express their opinions.Paying staff according to how they perform is another way of recognizing employees’ efforts. If the company be nefits froman employee’s extra effort, it is only reasonable that the employees should also receive some financial benefit. It is however important to avoid offering some member of staff the opportunity to improve their pay while excluding others. 12In cases where such difficulties might exist, a planned career progression for an individual staff member means that the person knows exactly what to expect from the job and what is required from them.A．For example, when good work has been done it must be praised. B．This can easily happen, since it is not always possible to introduce productivity measurements into every, employee's work.C．In particular, employers are recognizing that these requirements will change as time goes by.D．Selection tests can be used to indicate a candidate's suitability for the job they are applying for.E．If these are poor, employees will feel left out. F．The reasons for staff resigning and the benefits offered by their new employersmust be recorded.G．One of the most serious of these is the cost of continually having to find and train replacements.PART THREEQuestions 13-18Read the following article on recruiting and managing staff and the questions on the opposite page.For question 13-18, mark one letter (A,B,C or D) on your AnswerSheet for the answer you choose.As a manager in the service industry sector. I've looked at hundreds of CVs in my time. They are not necessarily the bland documents some bosses might think they are! They are full of little pointers towards individuals' personalities and suitability for the job. The first thing I always look at is an applicant's employment record. I check for continuity and stability. If somebody has a long list of previous jobs, all of varying length, alarm bells star ringing. Rather than an irregular route from job to job. What I hope to see is stable career progression. What does their career path look like-is it all steps forward, or are there a tot of sideways moves? And I am always pleased to find a family person with children, because in my experience they tend to be responsible and reliable.I never rely on CVs alone. We get applicants to fill in one of our own application forms. We ask why they’ve applied, what their aspirations and personal goals are. and also about their interests and hobbies and any clubs they belong to. That gives you a useful insight into their personality and lifestyle. The application form also enables us to test ho, much people haveactually been progressing in their careers, because we ask for details of the salaries they have received for each job.It's always worth looking m CVs and designing application forms with great care. Taking on employees might be rewarding but it is also a big investment for any business. Mistakes in choosing staff can cost companies dear. so it makes sense to spend time ensuring you get the right person.In the service sector, one of the aims of companies is to maintain and improve customer service, and this is achieved partly through low staff turnover. You need to take on people who understand that, and will want to stay. That's why, when you’ve taken staff on, the next thing is getting the best out of them.My management style comes from the days when 1 took over my first business, an ailing road haulage firm which I was certain I could tram into a profitable company. The first thing is to treat others as you'd like to be treated yourself. As soon as I took over the business, I talked to everybody individually, and looked for ways to make sure their particular skills benefited the company.I didn't have much experience then of managing people, but above all I always tried to be fair and honest with everyone. As a result, I think the staff knew that and accepted my decisions, even if they didn't agree with them all. Also, bosses must be able to communicate. You also need to create team spirit, and build on the strength of the team. I explained my plans for the company to all the staff, and let them all 'know what I needed from them. The lorry drivers responded brilliantly, and were the key to turning the business round. They understood that we had to develop a professional reputation, and from then on the days of poor quality deliveries were over.Lastly, I am a great believer in profit-sharing. It takes a team to make a company work, so profits should be shared by all. Job satisfaction is important, but it doesn't pay the rent. Shared profit and bonuses help to strengthen team spirit by giving everyone a common goal that they work towards together. 13．what fact does the writer to learn from applicants' CVs? A．that they have experience of many different jobsB．that their careers have developed steadily.C．the opinion their employers had of themD．whether the3' are married or single14．The writer says the application form is useful because it A．reveals something of the applicant's character.B．gives information about the applicant's family.C．explains what skills the applicant has for the job.D．shows how much the applicant wants to earn. 15．According to the writer, why are CVs and application forms so important?A．Interviewing people is an expensive process.B．They indicate whether applicants really want the job. C．They indicate whether applicants are efficient or not. D．Employing the wrong people can be disastrous.16 One reason why the writer was successful in her first business was thatA．she was used to dealing with people.B．she was open with the staff.C．the business was already doing well when she started. D．the staff agreed with all her decisions.17．The writer believes profit-sharing is a good idea because A．it encourages a competitive spirit.B．everyone earns the same salaryC．everyone shares the same aim.D．it creates job satisfaction.18．Which would make the best title for this text?A．Profit-sharing as motivationB．How 1 turned a business roundC．People the key to business successD．The importance of a well-presented CVPART FOURQuestions 19-33Read the letter below.Choose the correct word A,B,C or D on the opposite page to fill each gap.For each question 19-33, mark one letter A, B, C or D on your Answer Sheet.RICHMAN RINGInternational MoversOur ref: F/2/J 21st March 1998Dear Mr. Ratanara,Re: Removal of business equipment from Singapore to Hong KongThank you for your telephone enquiry. I am …example…to provide you with the quotation that you requested. 19 addition to this, I am including further details of our service. The price is 20 on the items that you mentioned in your phone cal and will, of course, vary if you decide to add extra items or 21 some.In order to keep the cost as low as 22 we will move your equipment when it is most convenient for us. We will try to 23 your move with those of other clients who ask us to transport goods at around the same time. I am sure you will 24 thatif we were to make a special trip just for your equipment the cost would be much 25 . This means that 26 you requested a move on 23 June. This precise date may not be possible. However, we regularly transport goods 27 . Singapore and Hong Kong, and we would 28 to be able to move your equipment within two or three days of your requested date.The 29 does not include packing. I understand that you prefer to 30 out your own packing since 31 of your equipment is quite fragile.I hope that these initial details meet with your 32 , and ask that you do not hesitate to 33 us if you require any further advice.Yours sincerely,Dave RingDave RingTransport manager19 A In B With C On D By20 A built B created C based D made21 A decrease B prevent C omit D reduce22 A realistic B possible C probable D desired23 A associate B gather C mix Dcombine24 A appreciate B satisfy C wish D consider25 A appreciated B higher C heavier D superior26 A still B even C despite D although27 A among B beside C between D along28 A forecast B think C choose D expect29 A guess B value C estimate D judgment30 A end B carry C bring D take31 A part B section C piece D bit32 A kindness B approval C permission D allowance33 A dial B connect C reach D contactPART FiveQuestions 34 – 45In most lines of the following text, there is one unnecessary word. It is either grammatically incorrect or does not fit in with the sense of the text.For each number 34-45, find the unnecessary word and then write the word in CAPITAL LETTERS on your Answer Sheet. Some lines are correct. If a line is correct, write CORRECT on your Answer Sheet.Education or experience?34．Recently there has been much debate done about what should qualify a person35．for promotion in the business world. In the past, a new employee would have36．start by delivering the office mail. He would then work his way up the ladder.37．gaining higher and more responsive positions, eventually leading to the management.38．But with the rapid growth of getting business courses and qualifications there is39．now another way. Many of people who aim for top management can miss out on the40．mail delivery' stages by studying for a period and gaining in one of the numerous41．business qualifications now available. There is some criticism of this accelerated42．promotion. It is felt that it results in knowledge without also experience, and such43．knowledge type is inevitably incomplete. On the other hand the growth in business44．courses has led to much more highly skilled business practices. The answer seems45．to be that both experience and qualifications have their value, but as it shouldnot be forgotten that experience is a qualification in itselfTest fourReading1-7dabdcac8-12dfaeb13-18badbcc19-33accbdabdcdcbabd34-45done; have; correct; to; getting; of; in; correct; also; type; correct; as（注：可编辑下载，若有不当之处，请指正，谢谢!）。
剑桥商务英语中级分类模拟48
剑桥商务英语中级分类模拟48LISTENINGPART ONE● You will hear three telephone conversations or messages.● Write one or two words or a number in the numbered spaces on the notes or forms below.● You will hear each recording twice.Conversation One● Look at the notes below.● You will hear a woman discussing production problems with her boss. MEETING NOTEScosts of 1 have increased.some of our 2 have signed exclusive contracts with provides.No time to discuss problems a 3 meeting.Product quality problems due to lack of proper trained 4 Conversation Two● Look at the notes below.● You will hear a woman calling a recruitment agency.ARZ RECRUITMENTCompany: Fraser-HillPosition vacant: 5Section: 6Minimum salary: ￡21,400Special requirements:Desirable: 7Essential: 8Conversation Three● Look at the notes below.● You will hear two colleagues discussing what to include in their company's newsletter.NEXT MONTH'S NEWSLETTERWhat to include:● Decision to present 9 for all staff.● Positive feedback on the new models shown to 10 last month.● Board are coming to final decision on the 11 of G and Q.● Need to reassure staff that no 12 will be necessary.PART TWOSection One● You will hear five short recordings.● For each recording, decide what opinion the speaker ha s about the company they work for.● Write one letter (A-H) next to the number of the recording.● Do not use any letter more than once.● After you have listened once, replay the recordings.A. The after-sales service is poor.B. The company brochure should be updated.C. More capital should be invested in research and development.D. Employment contracts should be standardised.E. A member of staff should be dismissed.F. Some new trainees should be recruited.G. The company insurance provision is not sufficient.H. Product delivery contracts need to be clearer.Section Two● You will hear another five recordings.● For each recording, decide what the speaker is trying to do.● Write one letter (A-H) next to the number of the recording.● Do not use any letter more than once.● After you have listened once, replay the recordings.A. to place a repeat orderB. to query an invoiceC. to accept a quotationD. to confirm an appointmentE. to enquire about a changeF. to ask for a drawbackG. to book a conference venueH. to arrange a demonstrationPART THREE● You will hear an insurance salesman, Dan, talking to a friend, Helen,about the appraisal interview he has just had.● For each question 23-30, mark one letter (A, B orC. for the correct answer.● You will hear the recording twice.23、 What does Dan say about his appraisal interview?A. He learned more from it than he had expected.B. His line manager now understands him better than before.C. He got a clearer idea of his future development in the company.24、 Dan took a step down to his present job because heA. found management too difficult.B. wanted to spend less time at work.C. missed the contact with customers.25、 What reaction from other people to his job-hopping does he mention?A. Some employees from his previous company moved with him.B. His present colleagues are suspicious of his motives.C. Some people assume that he wants to change jobs again.26、 According to Dan, one of his advantages is hisA. knowledge of insurance.B. computer skills.C. ability to memorise details.27、 According to Dan, a disadvantage of working with customers is having toA. stay patient with people who are hesitant to make decisions.B. seem friendly towards people that he doesn't like.C. make complex policies easy to understand.28、 Dan's line manager has agreed to change Dan'sA. work base.B. basic salary.C. working hours.29、 Dan's idea for developing sales is toA. allow sales reps to visit any part of the country.B. reward customers for giving leads to new business.C. increase the amount of advertising.30、 In Dan's opinion, his line manager is adept atA. motivating her staff.B. managing her time.C. listening to her staff.答案:LISTENINGPART ONEConversation One1、 PLASTIC COMPONENTS[听力原文]M: Sara, can you bring me up to speed with the production situation? We've had a few problems, haven't we?W: Yes, we had technical problems on the assembly line and, on top of that, prices of the plastic components have rocketed, and because of that we're about to increase the prices of our goods which won't please our customers. M: Surely everyone's affected, not just us?W: Yes, but we should have made agreements with our suppliers to sell only to us, like many of our competitors do. We missed out there.M: Why was that?W: I suggested it at the monthly team meeting, but they thought there was no rush. I tried bringing it up at the focus meeting, but we didn't get round to it. M: Well, it's time we did. What else?W: We had to recall all products made last month because of defective casings. This was because we simply didn't have enough skilled operators,although the earlier problems with missing machine parts had already been resolved. So we're back on track now.M: I'm glad to hear it. Thanks.2、 COMPETITORS 3、 (THE) FOCUS 4、 OPERATORSConversation Two5、 ELECTRICAL ENGINEER[听力原文]M: Hello. ARZ Recruitment.W: Hello. I'm calling from Fraser-Hill. I spoke to you earlier about a vacancy I want to fill.M: Oh yes, for the...mechanical engineer?W: Electrical actually.M: Oh yes, sorry, I was looking at the wrong file, and you were going to check some of the details.W: That's right, I think I told you the post was in Quality Control, but apparently it's in the Design Section.Someone's just handed in their notice there. M: OK, and is the salary still the same? Between twenty-one thousand, four hundred and twenty-four thousand, eight hundred?W: That's right—depending on previous experience.M: OK, I've got that, and are there any particular requirements? When we talked earlier I think you mentioned language ability.W: That's right—we're export-oriented and all our major clients are overseas, so that would be an asset. And we must have someone with a diploma, not just a certificate, that's the main thing.M: OK, that shouldn't be a problem, but I'll get back to you if it is.6、DESIGN (SECTION) 7、 LANGUAGE ABILITY 8、 (A) DIPLOMA Conversation Three9、 PRODUCTIVITY BONUS(ES)[听力原文]W: That was a good meeting, George.M: We covered a lot certainly. Let's pick out some points for next month's newsletter. We'll have to prepare it soon anyway.W: Good idea. We usually leave it too late.M: I'll take notes. Let's start with something positive. How about the fact that the MD's finally agreed to start a productivity bonus. That's good news. W: Especially as it'll be right across the board. Then there's the feedback from last month's trade fair.It was very encouraging on the latest equipment that was exhibited.M: Yes, we should include that, especially for the design team. And something about G and Q. The Board are in the process of deciding whether to go ahead with the takeover. It's not official yet, but the rumours are spreading already. Some staff know people in the other company so they'll hear about it from them.W: Let's write about it, but we must include confirmation that there won't be any redundancies, at least in the foreseeable future, to avoid causing anxiety.M: Right. Let's do the first draft tomorrow.W: OK.10、 (THE)TRADE FAIR 11、 TAKEOVER 12、 REDUNDANCIES PART TWOSection One13、[听力原文]M: I thought management showed a complete misunderstanding of the issue. We don't need a whole new set of managers—that would just increase the salary bill and double the administration. What's needed is new blood coming into the company—people who can start off at ground level, working their way up in the company and learning as they go along, as it were. Otherwise we'll really be in danger of cutting ourselves off from our roots.14、[听力原文]W: I think the accountants have got mistaken priorities. We are increasingly involved in the type of work where we need the fullest protection.I'm not saying that we should be asking to be compensated for every little thing. It's just that we should know that we're properly covered if something happens. In this day and age, it's not too much to ask. It wouldn't cost that much more and it would be worth it in the long run.15、[听力原文]M: It seems curious that the set of products we researched and developed earlier this year isn't included. Management made a big fuss about the launch—a big party, with a lot of press interest—and then it turns out the designer didn't think our photographs were good enough to include, so the wholesection stayed exactly the same as it has done for years. It's not going to create the impression we want, frankly.16、[听力原文]W: I think it's very worrying that we have spent such an amount on research, and we come up with a world-class product, and then things start going wrong. We've had quite a few customer complaints already about things like the quality of the maintenance we offer. And management is doing nothing about it.They point to all the other improvements and neglect what I regard as the most important part of our work.17、[听力原文]M: I was speaking to someone down in the Finance Department last week and they were talking about holiday allowance and flexible working, and I couldn't believe how different their allocations were. For the last five years, management have been saying how they were working for equality between departments, but I think a great deal more needs to be done.I think it's really bad for inter-departmental relations.Section Two18、[听力原文]M: Joe Frank here. Thanks very much for your letter. We're still very interested in this new software of yours, but we shall need a bit more time to consider, and perhaps some hands-on experience with it. So this next meeting of ours will be crucial, I hope the nineteenth is still suitable? Shall we expect you for lunch, before we get down to business at two o'clock as arranged?19、[听力原文]M: Hello Sally, it's George from JG Consultants here. Please get back to me on this as soon as you can. We've got clients who are involved in market testing on one of their new products and want a meeting at fairly short notice to distribute information. It's from the twenty-seventh—two weeks' time. There'll be forty-eight delegates from three countries, so I'm afraid it will need translation facilities and the usual video and sound equipment. Will this be possible? Thanks.20、[听力原文]W: It's Marcia Lazenby, Accounts Department at Auto-bins. We've received a bill from you for goods delivered last month, but the prices don't seem to correspond with what you quoted or even with those in the catalogue.Could you check it out? It seems some adjustment may be necessary. Please get back to me as soon as possible.21、[听力原文]M: We've received the advance publicity about your new multi-function photocopier. We're Brown's at Castleworth, by the way. We're impressed and very interested. We'd need to have the price list of course and is there any possibility of renting? But most important—please let us know when you'll be in our area, and able to show us it in action.22、[听力原文]W: I'm calling from Johnson's about the work stations we've asked you to supply. We've been reconsidering the office layout, largely on the basis of your advice, I might add, and we now think we should go for two more of the smaller units (type A) in place of one of the larger type C models. Please let us know what difference this will make to the overall cost.PART THREE23、A[听力原文]W: Hey Dan. How did the appraisal go?M: Oh, it was pretty good thanks. Carol, she's my line manager, seemed to know me better than I knew myself, and she really helped me to identify strengths and weaknesses that I didn't know I had.I'd thought we were just going to talk about practical things, like what my prospects are for promotion, rather than my psychology!W: Do you want a promotion? I thought you'd chosento go down a grade when you took this job.M: That's right. I used to manage a sales team. It meant working long hours, and it could be pretty difficult at times, though on the whole I enjoyed the challenge. But it kept me at a distance from customers and I wanted to go back to that. So here I am, a sales rep again.I'd be interested in promotion if it didn't stop me doing the funny parts of the job.W: How have people reacted to your taking a step down?M: Most of the people in my last company found it strange, but in fact a couple of them thought about changing to this company too, though it didn't come to anything. There seems to be a rumour going around that I'll be looking for something better soon, but actually I'm pretty happy here.W: You certainly seem to be good at the job.M: To be honest, with all the new insurance products coming out it isn't easy to keep up with them all. I have to struggle to remember everything that's available. At least working with a computer comes fairly natural to me, so that saves time.W: I'm glad I don't have to deal with customers the way you do. I haven't got the patience.M: You certainly need that sometimes, when someone spends ages making up their mind, but I don't find it a problem. And I don't mind explaining complicated policies in simple language: it's quite a challenge. But there are some people much rather avoid. Unfortunately in this job, you've got to make everyone feel you really enjoy their company.W: Quite frankly, the less I have to do with them the better!M: I tell you what though in my appraisal I suggested some changes to the way I work. I couldn't persuade Carol to let me work fewer evenings and more on Saturdays, but at least I won't have to come into the office every day: she's letting me work from home instead. And that'll mean I'll waste less time travelling, so I should be able to make more commission, which will be a relief, as the basic salary's so low.W: Good for you.M: We also talked about an idea I have for increasing sales, which she'll put to the senior managers. The company's spending much more on advertising now, so the name's more recognisable, but I suspect it weren't lead directly to more business. Now that sales reps are allowed to travel anywhere in the country, incentives should be offered to existing customers to introduce new ones. It's the personal contact that counts.W: So with your management experience, you must be in good position to judge your own line manager. What do you think of her skills?M: She'll always make time to listen to anyone in the team who wants to talk to her, and that's a plus.On the other hand, I've never known her to be ready for a meeting, even when she's called it herself, which isn't a very good model for the department. And it's really left up to us to motivate ourselves. W: Well, I'm pleased your interview seems to have gone well.24、C 25、C 26、B 27、B 28、A 29、B 30、C。
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剑桥商务英语中级分类模拟49L I S TE N I N GPART O N E● You will hear three telephone c on ve r s at i on s or m e ss age s.●Write one or two words or a number in the numbered spaces on the notes or forms b el ow.● You will hear each recording t w ice.C on ve r s at i on O n e● Look at the notes b el ow.● You will hear a woman telephoning a c on f e r e n ce centre office.NOTES ABOUT S E M I NA RDate: 21st FebruaryTitle: 1Time: 10 a.m-4 p.m.V enue: 2T op ic of ext r a workshop: 3Amount payable in advance: ￡ 4 per person2.(THE) CENTRAL HOTEL[解析] 本题问的是讲座地点，因此，在原文中不难找出正确答案是Central Hotel，但是要注意其后补充说明的next to the University是一个干扰项，并不是最终答案。
3.PROFIT MARGIN(S)[解析] 题目中的extra在原文中用的是additional，如果能识别这个同义词转换，再抓住关键词workshop就很容易找到答案。
4.(￡)40/FORTY[解析] 本题中的payable in advance与原文中的deposit(即订金)对应，如果能识别这个同义转述就很容易知道答案为forty pounds，但要注意的是文中出现的第一个钱数112 pounds是干扰项，不符合题干的要求。
C on ve r s at i on T wo● Look at the form b el ow.● You will hear a man calling a computer s upp lie r.HILLS PC SU PPL I E SCustomer S e r vice sTelephone MessageCaller's name: James FirthClient: Allen and Brown Ltd.I tem(s) or de r ed: 1Order no./date: HPC02345 / 12-03-02N ote s: or de r w a s delive r e d late by the 2a nd w a s supp lie d w ithout 3A ction:call t o a p ologi s e a nd di s c uss 42.DISPATCH/DESPATCH COMPANY[解析] 本题可以用delivery作为定位词，这样就很容易找到答案，考题中的late和原文中的several days after you promised为同义转述，逻辑上紧密相关，随后在原文中出现dispatch company，就是本题的答案。
3.(ANY) CABLES[解析] 本题可以用without作为定位词，考题中的supplied和原文中的sent是同义词转换，因此缺失的东西即为cables，电线。
4.(A) DISCOUNT[解析] 本题可以用call作为定位词，但要注意的是，考题中的call和原文中的ring是同义词转换，定位后很容易找到答案为discount，折扣。
C on ve r s at i on T h r ee● Look at the notes b el ow.● You will hear a recorded message about a job vac an c y.Position: Manufacturing AdministratorRe spons i b le to: 1Candidate s s houl d pr e f e r a b l y b e quali f ie d i n 2The person appointed will need to be 3 in their relations with other people.S ala r y: 42.BUSINESS ADMINISTRATION[解析] 本题可以用qualification作为定位词，考题中的preferably和原文中的advantage为同义转述，由此可知business administration为正确答案，注意下文的excellent administrative skills和computer skills为干扰项，这些都是必须具备的技能，与考题要求不符，应排除。
3.FLEXIBLE[解析] 本题中空栺后方的in their relations with other people为本考题的具体限定条件，以other people作为定位词，可找到答案为flexible。
4.NEGOTIABLE[解析] 本题中只给出一个限定词salary，所以只能以此作为定位词，不难找到正确答案为negotiable。
PART T WOSection O n e● You will hear five short recordings. Five people are talking about a problem that occ u rr e d.● For each recording, decide what each speaker is talking ab ou t.●Write one letter (A-H) next to the number of the r ec or d i n g.● Do not use any letter more than on ce.● You will hear the five recordings t w ice.A. losing a business cardB. taking the wrong equipmentC. arriving late for a meetingD. forgetting an addressE. misunderstanding a messageF. missing a presentationG. forgetting to make a phone callH. taking the wrong documents2.H[解析] 本题不难听出，中心话题一直围绕着mistake而来，尤其是在划线句中，with引导的伴随状语从句表明所拿文件为其他客户的资料。
大家不要被最后一句话干扰，那是一个附加信息，是对mistake的后果进行表述，不应考虑在内。
因此本题正确答案为H，拿错了文件(taking the wrong documents)。
3.G[解析] 本题为推断题，中心话题一直围绕着lost opportunity的原因而来，而且原文中多处表述采用了虚拟语气，表示本该做的事情却未做，尤其是划线句子，表述如果可以则一定会在中午之前挂个电话。
大家可以从虚拟句中表达的意思反推。
因此本题正确答案为G，忘记挂电话(forgetting tomake a phone call)。
4.C[解析] 本题内容并不难懂，抓住原文的关键词为time passing，末尾总结表述在到达目的地时会议已经开始，因此本题正确答案为C，开会迟到(arriving late for a meeting)。
5.E[解析] 本题中原文提出，订货单根据记下的信息填好后，接到了查询数量(query the quantity)的电话，发现订单有误，而且划线句子为强调句式，其强调部分即为本题答案。
因此，本题正确答案为E，弄错了一个信息(misunderstanding a message)。
Section T wo● You will hear another five r ec or d i n gs.● For each recording, decide what the speaker is d oi n g.●Write one letter (A-H) next to the number of the r ec or d i n g.● Do not use any letter more than on ce.● You will hear the five recordings t w ice.A. making a complaintB. confirming informationC. giving instructionsD. changing an arrangementE. requesting informationF. making a recommendationG. giving an invitationH. requesting advicemight have somebody on their books already.[解析] 本题中，原文一直围绕着对解决问题和改变现状的建议进行描述，且多次出现need、suggest、should等关键词汇，因此本题正确答案为F，提出建议(making a recommendation)。
2.C[解析] 本题中，原文主要围绕介绍火车服务信息，但开头的invitations容易和G选项进行混淆，其为干扰项应排除，因此本题正确答案为C，提供指示说明(giving instructions)。
3.E[解析] 本题中，原文主要围绕report进行评注，尤其划线句子是由in order to引导的目的状语从句，往往表达了说话者的意图观点，是提示答案的重要信息点，找到信息定位词语后不难得到答案。
还要注意考题中information和原文中input的同义词转换，因此本题正确答案为E，提出得到信息(requesting information)。
4.H[解析] 本题中，原文逻辑线路清晰，首先提出受到邀请，而后but进行转折，提出自己的想法和请求，尤其是在划线句子中，以perhaps开头表示一种假想期望，引出提议的主旨目的内容，从而找到答案。
考题中的advice和原文中的views为同义词转换，因此本题正确答案为H，请求得到建议(requesting advice)。