商务英语视听说1-8words

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商务英语视听说unit

Unit1 Meeting and Greeting PeopleModule 2 Video Watch（先睹为快）Hi-tech cameras track shoppers to help companies better market products.Key Words and Expressions1.retailer n.零售商人2.grab v. 抓3.psychology n.心理学，心理状态4.merchandise n.商品，货物5.a short fuse 比喻人们易于烦躁或焦虑6.queue n.行列，长队，队列；vi. 排队，排队等待I .Interactive Activities（互动练习）Direction: Watch the video clip for the first time and discuss the following questions or topics with other students orally.1.What are the major problems with the shopping centers in your own experience?2.Do you think it is necessary to install Hi -tech cameras to track shopping behaviors?3.In your opinion, are there any other alternatives to solve the problem in this video clip?II .Spot Dictation(听写练习）Direction:Watch the video clip carefully and fill in the blanks with the missing words.Smile, you’re on consumer behavior camera. No surprise that you’ll likely be (1) videotaped while holiday shopping, but it’s not all for (2) _security__. Some of it is for market research. Retailers are tracking you to learn how you shop.“Where are people, shoppers, spending time? What is grabbing their attention? Are they having to wait too, too long for customer service at different points?”Consumer behavior analysis, it’s part (3) observation, part science, part technology and a bit of psychology. Rajeev Sharma’s software turns (4) images of customers working their way through stores into hard (5) data, allowing retailers to take fast action if things aren’t working out.“You can move around the merchandise to position of products so that it, it, it creates the right (6) sequence, and right products in front of the right people in the right time.”With the holiday shopping crunch, retailers know their customers have short fuses, and crowd hassles don’t help.“And you can create this kind of maps, the hot spots and the cold spots. These are extremely important because there’s no number. By just looking at this, this colored-coded map, you can see which (7) portion of this store i s receiving more attention.”And that helps retailers decide where to place display units.“After browsing, decide to interact with it, as in read labels or, or, or you know, experience it more. And finally, of course, what every product and retailer, er, the product manufacturer and retailer want you to drop it into your basket.”But it’s not all creative marketing; traffic jams at (8) checkout are often the biggest problem.“What this shows is a, is a line-forming, and something that you are very familiar with in this, this season.”Best Buy is using its own research to try to (9) shorten those lines.“We now deploy a queuing system in our stores, where all customers, they wait in a queue, and we have someday there directing traffic, so you don’t get (10) caught in the wrong line, which drives people crazy.Module 3 Listening Tasks（习耳攻听）I .Long ConversationsDialogue 1Mr. Wells, a US sports businessman, and his assistant, Ms. Porter, are visiting Shanghai. Ms. Li Xia and Mr. Wang Ping, officials from Shanghai Sub-council of CCPIT, are at the airport to meet them.Exercise 1Listen to the conversation and answer the following questions.Question 1: What is the relationship between Mr. Wells and Ms. Porter?Mr. Wells is the boss and Ms. Porter is his assistant.Question 2: Who is there to meet them?Ms. Li Xia and Mr. Wang Ping from Shanghai Sub-council of CCPITQuestion 3: Is it Mr. Wells’s first visit to Shanghai? Is it his first visit to China?It is his first visit to Shanghai, but not the first visit to China.Question 4: What did Ms. Porter come to Shanghai for last year?She came to shanghai to initiate an investment project and attend a trade fair Exercise 2Listen again and fill in the missing words with what you hear.Li: (1) Excuse me, but are you Mr. Wells from the U.S.?Wells: Yes, I’m John Wells. (2) You must be from CCPIT?Li: Yes, I’m Li Xia. (3) Nice to meet you Mr. Wells. (4) And this is Mr. Wang Pin, head of Foreign Investment Office.Wang: (5) How do you do, Mr. Wells? (6) I am very glad to meet you.Wells: Glad to meet you too, Mr. Wang. This is Ellis Porter, my assistant.Porter: How do you do? (7) Welcome to Shanghai..Wells: (8) It’s very kind of you to invite us to Shanghai and come to meet us at the airport. Wang: Not at all. (9) I hope you’ve had a good flight.Wells: Oh yes. The view of Shanghai is (10) lovely from the plane.Wang: I hope (11) you’ll enjoy your stay here in Shanghai.Wells: Thank you. (12)I’m sure we will.Li: Our car is waiting outside. I think you’d like to (13) take a rest to (14) overcome the jet lag.(15) Shall we go to the hotel first?Wells: Yes. It’s very (16) considerate of you.Li: (17) This way, please. We are going to take you to the Hilton Hotel.精彩点评1.对第一次见面的客户，为了显示尊重，我们最好用比较正式的语气打招呼，如“Glad tomeet you”, “How do you do？”等。

商务英语视听说听力原文

Unit 1Task 2M: Come in, please.W: Good morning, sir. I’m Karen Yang.M: Good morning, Miss Yang. I’m Kevin Carter, the Administration Manager. Take a seat, please.W: Oh, is that your wife, Mr. Carter? She is so beautiful.M: Thank you. Ah… Miss Yang, I’ve gone through your resume. I’d like to ask you some questions now, if you don’t mind.W: Of course not. please go ahead.M: Well, can you tell me why you would like to work as a medical representative with us?W: I really like this kind of work, and having been a doctor for three years, I want to apply for this position for a change.M: Don’t you think it’s a pity for you to leave your present job?W: To some extent, it is. I have learned a lot in the hospital. But I would like to try a different kind of life.W: By the way, could you tell me how much the new job pays?M: Sure. There is a five-month probationary period and you can only getRMB2,000 for each month. After that, we’ll determine your salary according to your performance.W: Oh, I see. Then, what about the paid holidays, insurance, and things like that?W: That sounds fine. How much time will it take for me to be promoted here?M: I’m not sure. It depends on your ability and performance. Maybe we’ll send you to one of our branches, if you like.Follow-up practiceMs. Smith: Yes, please.Cai: Nice to see you, Ms. Smith.Ms. Smith: Nice to meet you, too. Would you like to have a cup of coffee or tea?Cai: Tea is fine. Thank you.Ms. Smith: I’ve read your CV. It looks good. Now, I wonder if you can tell me more about yourself, for example, your personalityCai: Well, I think I’m a serious-minded girl, I’m calm and I don’t panic in a crisis. I like jokes and have a good sense of humor. And I also enjoy working with all kinds of people. I can even get along with people who are bad-tempered or something like that.Ms. Smith: Well, then, what do you consider your strengths and weakness?Cai: Strengths and weakness? Well, I think my ability to work with all types of people is a particular strength.Ms. Smith: Yes.Cai: My weakness? Er, I’m a little bit perfectionist. I’m quite often dissatisfied with what I’ve done. I always think I can do it better or in a different way.Ms. S mith: I wouldn’t call that a weakness. I’d call that a strength.Cai: Well, apart from that, I suppose sometimes I am not patient enough.Ms. Smith: Now, can you tell me about your past experience?Ms. Smith: What qualifications have you had for this position?Cai: I graduated from Peking University in 2001, majoring in accounting. I can speak fluent English and I can deal with bookkeeping and accounting in English quite well.Ms. Smith: Why did you leave your last position?Cai: I want to find a job that is challenging, where I can grow.Ms. Smith: Now, is there anything else you’d like to ask me?Cai: Yes, if I get this job with HDC, would I be able to work abroad in one of your overseas branches?Ms. Smith: Oh, yes, certainly. Our staff regularly does six-month placements in other branches.Cai: Oh, that’s great.Cai: thank you for seeing me.Ms. Smith: Goodbye.Cai: Bye.Video 1Chen = C. Ms. Mandel = M.C: Good morning, Ms. Mandel.M: Good morning. Sit down, please.C: Thank you.M: You are Chen Bo, aren’t you? I’m Cathy Mandel, Director of the HR Department.C: Yes, I’m Chen Bo. Nice to meet you, Ms. Mandel.M: Nice to meet you, too. I’ve gone through your resume and would like to know more about you.C: Thank you for your interest in me.M: To start with, would you like to tell me a bit about yourself?C: Sure, I’m a senior student at Guangdong University of Finance. I expect to graduate this summer. My major is international finance.M: As a major in international finance, what do you think you can do in consultancy?C: Well, I know how to tackle problems. For example, I know I must fist analyze the problem and work out its major cause. Then I will be able to search for ways to solve it from the available data.M: Sometimes data is not enough. Have you got any relevant experience in this field?C: Last year, during the probationary period, I was involved in the restoration of a factory in Nanjing. I really learned a lot from the experience, especially how to assess people’s strengths and abilities.M: Can you cope with hard work under pressure and in a tough environment?C: No problem. I don’t care about pressure or the environment as long as I enjoy the work.M: Good. Now, do you have any questions to ask?C: Yes, I’ve got one. Are there any opportuni ties for Chinese employees to be transferred to the head office in New York or other branch offices around the world?M: Um, probably. I think you are likely to be sent to work in an overseas branch to get experience later on once you’ve proved your worth.M: I wish you luck! We’ll notify you of our final decision by Friday.C: Thank you, Ms. Mandel. Goodbye.M: Goodbye.Video 2Wang = W, Mr. White = M.M: Yes, please do.M: Nice to meet you, Miss Wang. I am Harry White, Director of the HR Department. I was expecting you. Please, take a seat.W: Thank you.M: Huh, that’s right. Miss Wang, can you tell me which university you attended?W: Sun Yat-sen.M: And what degree have you got?W: I have a bachelor’s degree in business administration.M: Good. I know you are now with United Butter. What is your chief responsibility there?W: I’ve worked there for five years, since I graduated from college. Two years ago, I was appointed Brand Manager – responsible for the Panda line of biscuits.M: Why do you want to change your job?W: I want to change my work environment, seek new challenges and broaden my experience. That’s why I want to move into sales.M: What do you think is the most important qualification for a salesperson?W: I think it’s self-confidence and quality products.M: I agree with you. What salary would you expect to get here?M: You would be in charge of all the sales activities, for all hair products in northeast China. This would involve market analysis, client service and development, sales prom otion, and regular customer satisfaction surveys. You’d report directly to the Regional Sales Director. Do you have any other questions?W: Yes, only one. When can I have your decision?M: I need to discuss with other board members. We’ll notify you of our decision as soon as possible. But … to be honest, you seem to be a good candidate with the right kind of experience and personality. You’re high on my list.W: That’s good! Thank you, Mr. White. I look forward to hearing from you. Goodbye.M: Goodbye.Case AnalysisInterviewer: Where do you see yourself in three years?Interviewer: Um…Candidate: Can I ask a question? If I get this job, you know, would I be able to work abroad in one of your overseas branches? You know, I like travelling.Interviewer: Our staff members regularly do six-month placements in other branches.Candidate: Oh, well, that’s what I’m interested in.Interviewer: What do you think of your strengths and weaknesses?Candidate: Strengths and weakness? Well, that’s hard to answer. You know, I’m very humorous. I think that’s my particular strength. My weaknesses? I suppose I don’t have any, you know.Interviewer: Ok. Is there anything else you’d like to ask?Candidate: Oh, yeah. If I get this job, can I take time off for vacation? You know, I love travel.Interviewer: I’m afraid I can’t answer that.Candidate: And also, when can you give me a definite answer about this job?Unit 2Task 1I haven’t seen you for years.What do you do now?I’m in the Research and Development Department.I knew y ou’d do something very challenging and creative.I sometimes stay in the office after work to deal with unfinished tasks.Task 2Jack: Hi, I’m Jack. I’m the manager of the Research & Development Department. I’ve been in this position for three years. I have to manage all aspects of the product development process, including resource allocation, budget requirements and personnel management. I have to work with marketing teams to analyze the needs of the developing markets and direct our work accordingly. I’m responsible for creating and managing the R&D teams and for the overall planning, execution, and success of the projects.Janet: I’m Janet, Sales Manager of R&T Company. Since I was promoted to the position of manager four years ago, I’ve been engaged in various responsibilities. My responsibilities include: developing sales strategies; achieving sales targets; recruiting and training sales staff; supervising and motivating team performance; expanding the customer base and ensuring high levels of customer satisfaction.Video 1 Introducing titles and responsibilitiesPresident = P; Robin= RR: Thank you!P: Mr. Copperfield is an expert in the field of accounting. So, it is a pleasure for us to have him here. Now, Mr. Copperfield, I’d like to introduce the vice presidents and managers to you.R: It’s OK, thank you!P: This is May Bates, Vice President in charge of the Administration Department and the Neighborhood Service Department.R: Nice to meet you, Ms. Bates.Ms. Bates: Nice to meet you, Mr. Copperfield.P: And this is Dennis Hayes, Vice President in charge of the Marketing Department and the Sales Department.Dennis Hayes: How do you do, Mr. Copperfield? Glad to meet you.R: Glad to meet you, Mr. Hayes.P: And this is … oh, where is Andrew Jefferso n?P: Uh… speak of the devil… Mr. Jefferson has just arrived.Mr. Jefferson: Hi, Mr. Copperfield, good to see you again.R: Good to see you, Mr. Jefferson.Mr. Jefferson: Sorry, I’m late. I was talking to a client.R: Oh, that’s ok. How many departments ar e you in charge of, Mr. Jefferson?Mr. Jefferson: Four: Research & Development, Engineering, Contract Budgets, and Project Preparation.R: No wonder you’re so busy.P: Mr. Copperfield, there are three managers who report directly to you, and they are all ladies. So, ladies, can you introduce yourselves?Ada Black: I’m Ada Black, responsible for management accounts.Caroline Clinton: I’m Caroline Clinton, responsible for financial accounts.Lucy White: I’m Lucy White, responsible for data processing.R: Oh, good. Nice to meet you all, ladies.Video 2 Do you like your job?Robin = R; Jerome = J; Frank = F; Colin = C; Janet = JaJ: No, I left it three years ago. I have my own business now.F: Gee, that’s great! How do you feel as a self-employed entrepreneur?J: I feel good. I can make a lot more money than before and I have a lot of independence in doing things. But, sometimes I get tired. As you know, it’s not very easy to run a business on your own. What about you, Frank? What are you doing now?C: Oh, you are a real job-hopper. Why have you changed jobs so often?C: I’ve been working for the PMC Textile Plant since I graduated. Two years ago, I was promoted to Line Supervisor.F: Do you like your job?C: The salary and benefits are OK, but I don’t like the w ork environment. You know, the workshops are very noisy sometimes. Also, I don’t often get an opportunity to go anywhere. I hate staying in the same place all the time. You often travel on business, right, Robin?R: Yes. As a buyer, I must travel to purcha se stock. I’ve been to a lot of places.R: Mm…, everything has two sides. I get fed up with traveling. Nowadays, I want to spend more time with my family.Ja: Hi, guys, may I join you?Everybody: Sure. Have a seat.Ja: You enjoy getting together, don’t you? What are you talking about?R: Jobs. What kind of job do you have, Janet?C: Do you enjoy it?Ja: Yes. What I like about it is that I can meet a lot of new and interesting people.R: How about your working hours?Ja: That’s the trouble. I usually have to work overtime, because I often have dinner parties in the evening. I don’t get enough time with my family and baby.Unit 3Task 1O: Good morning. Luck Promotions. May I help you?M: Hello, this is Mike Twist from Smooth Communication. Could I speak to Steve Turner, please?O: Just a moment, please.S: Hi, Mike. It’s nice to hear from you. How’s the English weather?M: It’s pretty good for this time of year. What’s it like in New York?S: Not good, I’m afraid.M: that’s what I’m phoning about. I’ve got a meeting with a customer in Boston on Thursday next week. I was hoping we could arrange to meet up either before or after that.S: Great. That would give me a chance to show you the convention center.M: That’s what I was thinking.S: You said you have to be in Boston on Thursday? That’s the 7th?M: that’s right. I could stop over in NY on the ay – that would be Wednesday. Would that be possible?S: Ah, I’m afraid I won’t be in the office on Wednesday.M: Er, well, the other possibility would be to arrange it after I leave Boston.S: When do you plan to leave Boston?M: Either Thursday afternoon or Friday morning, but I would like to catch a flight back to London on Friday evening.M: That sounds good. Just as long as I can get back to the airport for my evening flight.S: No problem. Look, why don’t you fax me your information once you’ve confirmed your flight? Then we’ll get back to you with an itinerary for the day –that’s Friday the 8th, right?M: That’s right. Good. Well, I’ll do that and I look forwar d to seeing you next week.Task 2Roy: Louise Paulson’s office. This is Roy speaking.Paul: This is Paul Jackson calling. Is Louise in?Roy: I’m sorry. She’s out at the moment.Paul: When will she be back?Roy: I’m afraid she won’t be back soon. Can I take a message?Paul: Yes, could you ask her to call me at 979-326-8965. I need to talk to her about the order we placed last Friday. I’m afraid we have to make some changes to the order. Tell her it’s urgent.Roy: Could you repeat the number please?Paul: Yes, it’s 979-326-8965 and this is Paul Jackson.Roy: Could you spell it?Paul: P-A-U-L, Paul, J-A-C-K-S-O-N, Jackson. Paul Jackson.Roy: Thank you, Mr. Jackson. I’ll make sure Louise gets this as soon as possible.Paul: Thanks, bye.Roy: Bye.Video 1R: Hello, International Sales.Mr.: Hello, this is Mr. Schulz here, calling from England.R: yes, Mr. Schulz, who do you want to speak to?Mr. : I’d like to speak to MR. Matthews.R: Fine. Hold the line, please. I’m connecting you now.(connected)Miss: Hello. Mr. Matthews’ office. Who’s calling please?Mr.: this is Mr. Schulz calling from England. Can I have a word with Mr. Matthews?Miss: I’m afraid Mr. Matthews isn’t available. He’s gone to Hong Kong on business for a few days.Mr. Schulz: when do you expect him back?Miss.: he’ll be back on Friday afternoon. Is it urgent?Mr.: Yes.Miss.: Can I take a message for him?Mr.: Yes, please. Will you tell him that we’ve just received your sample of the new assembly coffee table and are quite happy with it?Miss.: S ure. It’s very kind of you to say so. Can we expect an order from you?Mr.: That’s why I’m making the call. Please tell Mr. Matthews we’re quite happy with the quality and design of the table, but the price is too high. We need some negotiation on it.Miss.: Ok, Mr. Schulz. Anything else?Miss.: No problem, I’ll give him the message.Mr.: Thanks.Video 2:First attempt:R: Good afternoon, this is DNN. How can I help you?M: good afternoon. I’d like to speak to Mr. Miller, please.R: Mr. Miller? Hold on, ple ase. I’ll connect you.(connected)L: Mr. Miller speaking. Who’s calling please?M: this is Ms. Mandel from BCM. Is this Henry Miller?L: what? Henry Miller? No, this is Leo Miller, in the Sales Department. Henry Miller is in the Customer Relations Office. I’m afraid you’ve dialed the wrong extension.M: Oh, sorry to have interrupted you. Can you give me Henry Miller’s extension, please?L: Sorry, I haven’t got a directory on hand now. Would you mind calling the switchboard again? I’m sorry not to be of mor e help.M: Oh, OK. It doesn’t matter. I’ll call back to the receptionist. Thank you, anyway.Second attemptR: Good afternoon. How can I help you?M: Good afternoon. This is Ms. Mandel again. I’m afraid you gave me the wrong extension just now. I want to speak to Henry Miller, not Leo Miller.M: Ok. I’m holding.(Phone rings. Nobody answers the phone. Ms. Mandel hangs up the phone.)Third attemptR: Good afternoon. How can I help you?M: It’s me again—Ms. Mandel. I’m still having trouble getting through to Henry Miller. No one is answering his line. I really need to talk to Mr. Miller as soon as possible. We placed an order with you last week, but we have so far heard nothing about it. It’s a rush order, and we need it urgently. Can you help?R: Of course. I’ll go and find him and ask him to ring you immediately. There may be a problem with his line.M: OK, thank you so much.Fourth attempt(Mr. Miller is in his office. The phone line is connected. )M: Hello, Mr. Miller, this is Ms. Mandel. Thank you for ringing back. You are hard to get hold of!H: Oh, I’m terribly sorry for the trouble. I was in a meeting and I left my cell phone in my office.M: Oh, ok. Mr. Miller, I’m calling you about…Unit 4Task 2Recording the proceedings of a professional meeting can be a challenging task. If you are asked to take notes for the meeting, here are some tips that can help you do a good job.First, Arrive at the meeting ahead of schedule. Find a good seat in the middle of the group where you can hear everyone speak plainly. Be sure your pen or pencil works if you take notes by hand or check to see if the laptop provided for this purpose is plugged in and working as needed.Second, Consider using a rape recorder, which will help you ensure accuracy in transcribing proceedings. If you use such equipment, arrange to have it on hand at the time and location of the meeting, and be sure the equipment works properly by testing it before the meeting begins.Third, use a consistent format. The usual criteria include the meeting’s na me, location, date, and starting as well as ending time. Also mentioned at the top of your list are the names of attendees.Fourth, follow the agenda. If an agenda was posted or distributed before the meeting, cover each of its points in your minutes.Fifth, be concise. Rather than writing each word that everyone says, just catch the highlights. Also, find out whether attendees wish to be identified by name or prefer to be kept anonymous.Seventh, after the meeting, write a meeting report from your notes. Sign your name at the bottom of the last page of the minutes. Distribute the final copy of meeting minutes to everyone who attended as well as absentees.It is also important to organize all meeting minutes in a standard file so that it can well serve as future reference.Video 1Gregory ：Do you know why we are here？Richard ：No, I have no idea ! He just popped in and told me there would be a meeting at 3:00.Amy : I’m afraid it’s about cuts. I saw him this morning and he’s not happy.Larry : Bad news ! I guess you’re all seen last month’s sales figure for the laptop x600.Amy : No , actually I haven’t.Richard: Me, neither.Larry : Oh ,well ,there’s a 21% drop from July.Gregory : 21%? That’s a disaster!Amy : I suppose you’re going to blame my sales team .Larry：No, Amy. We are not going to blame anyone .Not today. We need to decide what we are going to do about it.Richard: Wait. Before we go on, can we have a look at these poor figures?Larry：Sorry , I’m not sure if I have …. Ah, yes, I’ve got a few cop ies here. As you can see….Amy : Larry, I want to know that it’s not my fault! My people have been working really hard to promote sales.Larry：Yes, yes, I know. But the fact is that the results are not good .Richard: Maybe we can ….Amy : You should trust your team! There are always ups and downs in sales!Larry：Look, Amy, I do have confidence in my team ! I have called this meeting to see what my team suggests we do .So shall we get on with it! I suppose we can start by finding out why we are having these poor results. Gregory, would you please give us an analysis of these figures?Gregory ：Ur….. Sorry, I don’t have anything prepared since I didn’t know….Larry：Oh, well …..Video 2Larry Hunter Amy Richard GregoryL: I’m sorry to have called this meeting at such short notice. Did you all get a copy of the sales figures?A, R, G: YesL: Good. So you have seen from my memo the purpose of this meeting. Firstly, we need to figure out the reason for the drop, and secondly, what we should do about it? It might not be easy, but I want to finish the meeting by 3 o’clock.G: OKA, R: Uh-huh.L: Now, Amy, what do you think?R: In my opinion, the salespeople are not very motivated. We need to do something to encourage them to get out there and sell.A: I think they’re working pretty hard already.L: But it’s not hard enough. Amy, they need something to give them a bit of push. What about the bonus system? How many salespeople get bonus now?A: Not many.L: Really? Why not?A: The sales quotas are pretty high. y ou have to make $60.000 in sales, That’s a lot. Most people average about $45.000.L: Per month?A: Yes.R: Well, maybe we should lower our quotas.L: How’s that going to motivate them, Richard?R: If we lower the quotas, it will be easier for the salespeople to reach them. So more people will get……A: I don’t see the point. How’s that going to increase sales?L: Let him finish.R: Well, I think the quotas are just too high. The salespeople don’t think they can reach them so try don’t try. But, if s omeone is making, say $45.000, and if the target is $50.000, then they’ll work just a little bit harder to reach 50.000.G: I see what you mean. And if they get a nice bonus at $50.000 then, they will work even harder the next month.Unit 5Task 1I: So, what basic needs do business travelers have?K: one of the most important things is a quick check-in and check-out. After a long trip, it’s annoying to have to wait at the hotel reception for five minutes. Room service is also very important. Guests often s tay in their rooms working and don’t have time to go out to a restaurant, so they want their meals to be served in their rooms.I: And what facilities are there in the room?I: Yes, of course.K: The lighting is also very important. We’ve just spent a lot of money upgrading the lighting in our rooms. As I said, guests often spend their evenings preparing work, so they need good lighting at their desks.I: And what about facilities in the hotel in general?K: The bars are important. Corporate guests tend to spend more time in the hotel bars than tourists. It’s very important to provide a business center, too.I: What services does the business center provide?K: Basic secretarial services such as photocopying and typing. Guests always find it helpful to have these kind of things organized for them.I: Right, and what about the distance to the airport and city center? Is that important?K: Yes. We’re in the east of London so we’re near City Airport. A lot of our guests have meetings in this area; they don’t wan t to be near Heathrow Airport or right in the city center. But it is easy to get to the center of London from here. It only takes about 15 minutes with our courtesy bus. And there’s a river of taxis, as well.I: Are corporate guests interested in using your fitness center or swimming pool?K: Not really. They’re more popular with tourists. Our corporate guests are more interested in getting in and out of the hotel as quickly as possible and working while they’re here.Task 2When a visitor’s request for a m eeting cannot be satisfied, the receptionist should 5) apologize and make some suggestions for an alternative time. If a meeting is impossible, the receptionist should 6) express regret and explain why, with tact, so that the visitor’s feelings are not hur t.A receptionist should keep a register which includes 7) date, time, name and the firm the visitor works for. It can be referred to when there is a request for information.The receptionist should be polite, helpful, well-spoken, and always be 8) considerate and warm. When a visitor is waiting to see the executive, the receptionist should invite him/her to sit in an easy chair to wait. And if there is a delay, the receptionist should apologize, offer a cup of coffee or tea and 9) keep the visitor fully informed of the situation.Video 1(George is going abroad on business. This is his first time traveling abroad. Now he is going through customs.)The inspector: Good afternoon. May I see your passport, please?George: Of course. Here you are.The inspector: Thank you. What’s the purpose of your visit? Business or pleasure?George: Business.The inspector: I see. How long will you be staying in our country?George: About a week.The inspector: Is this your first time in the country?George: Yes, I’ve been invited by our business associates to attend a trade fair.The inspector: Fine. Is this all your luggage?George: Yes, that’s all my luggage, one suitcase and one bag.The inspector: Do you have anything to declare?George: I guess not. I mean I’m not quit e sure about it. You see, this is my first time…The inspector: I see. Well, would you mind opening your suitcase?George: Oh, not at all.The inspector: Thanks. What’s inside the bag?The inspector: No, it’s duty-free.George: By the way, I’m carrying fou r packs of cigarettes for my own use. Are they dutiable?George: Good. And thanks for the information.The inspector: All right. Here’s your passport.George: Is that all the customs formalities?The inspector: Yes. You’re through now. Have a pleasant stay. George: Thanks a lot.Video 2L: Ms. Jones.J: Yes, I’m Miranda Jones from Flora Garment Trading.L: My name is Lin Hua. I am the Sales Manager with Baiyun Sweaters. How do you do, Ms. Jones?J: Sure. It’s my pleasure to meet you, Miss Wang.W: The pleasure is mine. The flowers are for you, Ms. Jones.J: Oh, thank you. They are beautiful. You’re very kind.L: How was your flight, Ms. Jones?J: Very nice. The service on board was superb.And I managed a few hours’ sleep, so I feel fine now.L: I’m glad to hear that. Oh, let me help you with your luggage.J: Thank you.L: Is this your first visit to China?J: No, it’s my first to Guangzhou. I hope it won’t be my last.L: I hope you will have a pleasant stay here.J: Oh, I’m sure I will.L: Our car is out in the parking lot. Shall we drive to your hotel now?J: Yes, thank you. Let’s go.W: This way, please.W: Here we are, Ms. Jones. This is the White Swan Hotel.We’ve reserved a room for you on the 6th floor with a balcony overlooking the park.J: Thank you v ery much. It’s very considerate of you.W: Will, that’s the least we could do.L: This is your room, Ms. Jones. Is it OK?J: Oh, yes, it’s lovely, very cozy and well-decorated.It’s very thoughtful of you to have arranged it for me.L: Not at all.W: You must be very tired after your long trip.Is there anything else we can do for you?J: No, thanks. Not at the moment.L: Then we will be leaving now so that you can settle in.After all we will have enough time for business during the next three days.J: Thank you.L&W: See you then.J: See you!Unit 6Task 1。

新视野商务英语视听说下册1-8单元video原文unit7

新视野商务英语视听说下册1-8单元video原文unit7Video 1H: Well, Mr. Aubrey, let's move on to next point, shall we?A: OK. It's the question of the delivery date.H: What's your deadline?A: September 20th. We really have to insist on that because we have a very strict timetable.It's essential for us to have it before the 30th, otherwise...H: Yes, of course, but let me explain the position.A: OK, go ahead, please.H: As you know, we had a disastrous hurricane here last month and part of our workshop was damaged.That halted production for 10days.A: Yes, you told me.H: So, eh, there's a backlog of orders to fill.A: I understand but...H: We're working at full capacity, but the earliest delivery date we can make is the last week in September.A: I'm afraid that's not good enough.H: Why not?A: The engines have to be installed after we receive them. That takes time.I do hope you'll appreciate our position, Harry. Can't you arrangedelivery for September 20th?H: Mm! We can try but we can't guarantee it.A: If not the 20th, then when?H: We can guarantee September 25th.A: Why the 25th?H: That's the date the ship is scheduled to arrive.We can't make an earlier shipment because production won't be complete in time.A: Let me see, it'll take about a week for onward transport to the destination until the 5th of October.H: Yes, I'm sorry. We can try to meet an earlier date but I don't hold out much hope.A: OK, let's make it the 25th. But we must install absolutely on September 25th as the last possible date.H: Fair enough.A: All right, then. Let's make it the 25th of September.But if it is possible earlier then all the better.H: Of course. You can count on me. I'll do my best.Video 2B: Hello, Ms. Lester. Haven't seen you for a long time.L: Hello, Mr. Backer. Nice to meet you again.Unfortunately, we have a problem! I've just received a fax from my head office and it seems there may have been some misunderstanding about our last order.B: Oh dear, what seems to be the problem?L: The consignment arrived at the port yesterday on time, but while unloading, we noticed the goods were not the A1 quality we order. B: Really! Oh, I'm terribly sorry. Something must have gone wrong. Let me check this on the computer...Er...Oh dear, yes, I'm afraid there's been a slip-up in our Shipping Department.I'm very sorry. It's certainly our fault.Mm...What would you like us to do about it?L: Well, we can keep this delivery and try to find another buyer for it. But of course, we'd need a price adjustment, say a25% reduction on the lot. And we'd need a now delivery of A1 quality dispatched immediately.B: That sounds fair enough. Thank you. But just let me check our stock position...Yes, we can ship a delivery of A1 quality by the first available steamer.Let me see, yes, actually there's one scheduled for the day after tomorrow.We'll make an immediate arrangement for the shipment.L: OK. that'll be fine. Let's hope the steamer arrives on schedule and we can have the goods by the middle of next month.B: We'll keep in touch with the shipping company and let you know if there are any problems.L: Good. Thank you.B: Ms. Lester, thank you very much for your cooperation.L: We hope you'll help us out if we're in difficulties sometime in the future.B: Yes, of course. Whenever you need us, we'll try our best to help. That's a promise.。

商务英语视听说问题详解

扩展商务英语视听说1-8单元答案Unit 1Part I Listening and SpeakingTask 1Q1.I am graduating in June from ABC University and my major is hotel management. I am an outgoing, energetic person. I enjoy teamwork very much. As part of my degree program, I needed to finish different projects with my teammates. I possess excellent interpersonal skills and a very positive attitude. My career aspiration is to become a successful hotelier. During my internship at the Grand Hyatt, I worked as a receptionist. My duties included offering friendly and efficientcheck-in and check-out service to guests, answering phone calls, taking and passing on messages to guests, I find that if I can make the guests happy, I will be very happy, too.Q2.I received honors in several school-wide English and computer contests. I enjoy working with people from different backgrounds. I am good at communicating, organizing and coordinating. If something blocks my path, I will look for a solution. I never give up easily.Sometimes I receive comments that I need to improve in the area of filing. I am now trying to improve by learning from others. Q3.Interest and career development are two of my criteria in choosing a job. Interest is the best motivation. I love the hotel business, so I will definitely devote myself to it. Moreover, high job satisfaction can be attained when the job is what I am interested in.Career development is very important for me when choosing a job. From what I know, Shangri-La provides equal career advancement for all staff. The job rotation plan and individually tailored training program are really exciting and helpful for young people like me.Task 2Is that your wife, Mr. Carter? She is so beautiful.Avoid asking interviewer personal questions or making personal comments. Could you tell me how much the new job pays?The interviewer might infer from these questions that you are only interested in your own needs and not those of their company. Wait until the employer raises these subjects to discuss them.What about the paid holidays, insurance, and things like that?How much time will it take for me to be promoted here?But in which cities do you have your branches? And where is your company based?It is also unwise to ask about things you should have already known. You are only telling the interviewer that you haven't done your homework.Part II Language FocusName: CaiNingPersonality: serious-minded; calm; humorous; easy-goingStrengths: the ability to work with all types of peopleWeakness: perfectionist; impatientWork experienc e: six years’ financial industry experience with severalcompanies; two years’ experience in an investment bankQualification: graduated from Peking University in 2001 majoring inaccounting; fluent English; bookkeepingand accounting proficiency inEnglish.Reasons for leaving last job: want to find a job that is challenging.Questions about the job: Would I be able to work abroad in one of youroverseas branches?Part III Viewing and SpeakingVideo 1Reasons for joining the It is one of the leading international consultant corporationscompany which came to China after China entered WTO.Working in thiscompany would give him the best chance to use what he haslearned at university.Relevant work experience He was involved in a factory restoration in Nanjing. Questions Are there any opportunities for Chinese employees to betransferred to the head office in New York or other branchoffices around the world?Result of the interview Chen Bo will be notified of the final decision by Friday.Video 21. F T F F T2. 1) Sales Manager2) Five3) Brand Manager4) biscuits5) Business Administration6) oral EnglishIV Case AnalysisHint:She is not likely to get the job because she did poorly in the job interview.Things went wrong:1. Use filler words (“you know”) too many times.2. Bad-mouth former employer.3. Inappropriate answers to interviewer’s questions, eg, “I would rather like to establish my own company”4. Ask inappropriate questions, eg. “Can I take time off for vacation?”5. Self-conceit—“I have no weakness”.6. Too much emphasis on travel.Scripts Unit 2Part I Listening and SpeakingTask 11) I haven’t seen you for years.2) What do you do now?3) I’m in the Research and Development Department.4) I knew you’d do something very challenging and creative.5) I sometimes stay in the office after work to deal with unfinished tasks.6) I am still the accountant of that cosmetics company.Task 21) personnel management2) developing markets3) planning4) execution5) sales targets6) team performance7) customer base8)customer satisfaction9)selecting, developing and managing10)cost-effective11)on time12)of good quality13) human and material resources14)training needs15)continuous improvementPart II Viewing and SpeakingVideo 11.Caroline Clinton: financial accountsLucy White: data processingAdaBalck: management accounts2. Administration; Marketing; Engineering; Project Preparation; AccountingVideo 21. self-employed entrepreneur, buyer, Line Supervisor, Advertising Executive, Public Relations Manager2.NamesJeromethings Likes Dislikes making a lot more money; having lots of independence in doing feeling tired sometimesRobin having been to a lot of places too much traveling; having very little time tospend with his familyColin good salary and benefits noisy work environment; seldom having theopportunity to go outFrank new challenges; a lot of experienceJanet meeting a lot of new & interesting people often having dinner parties in the evening; having little time with her family and babyUnit 3Part I Warm-up1) ensure smooth business communication2) the purpose of your call3) all the documents you’ll need4) schedule a specific time5) all distractions.6) confirm that you have understood each point.7) interruptions.8) strong accent.9) you sound polite and agreeable.10) the optional choice method,11) lengthy calls.12) smile while you are talking.Part II Listening and SpeakingTask 1F F TT F T F FTask 2 Leaving a messageMessage Note To: Louise Paulson From: Paul Jackson Phone: 979-326-8965 Message: Ring back to him about the order they placed last Friday. They have to make some changes to the order. It’s urgent. Taken by: RoyPart III Viewing & SpeakingVideo 11. F F T T F2. Message 1) Will you tell him that we’ve just received your sample of the new assembly coffee table and are quite happy with it?Message 2) Please tell Mr. Matthews we’re quite happy with the quality and design of the table, but the price is too high. We need some negotiation on it.Message 3) Please inform Mr. Matthews that I won’t be able to get to your company early on Saturday because of the rail strike. I probably won’t arrive until that afternoon.Video 21.1) A 2)C2.1)“Hold on, please. I’ll connect you.”2)“I’m afraid you’ve dialed the wrong extension.”3)“Oh, sorry to have interrupted you. Can you give me Henry Miller’s extension, please?”4)“I’m very sorry, I didn’t notice that. I’ll put you through right now. Please wait a minute.”5)“It’s me again—Ms. Mandel. I’m still having trouble getting through to Henry Miller… Can you help?” 3) C 4) C 5) B 6) C6)“Oh, I’m terribly sorry for the trouble.”Unit4Task 11Formal*Good afternoon, I’d like to call the meeting to order.* First of all, let’s discuss…2Informal*OK, everyone is here…*So, w hy don’t we start with…3Informal* Right, you know why we are here.* Maybe we should do it like this…4Formal*Welcome to BCG, and to what I am sure will be the beginning of a major new alliance.* Today our purpose is to…5Informal*Right, let’s get down to business…* I suggest we deal with that…6Formal*Well, gentleman, it’s a pleasure to be here today…*I’d like to start with…Task 21) Arrive at the meeting ahead of schedule.2) Consider using a tape recorder.3) Use a consistent format.4) Follow the agenda.5) Be concise.6) List specific outcomes.7) After the meeting, write a meeting report from your notes. Part II Viewing & SpeakingVideo 1F FF T FVideo 21) To figure out the reason for the sales drop and the actions to be taken.2) The salespeople are not very motivated.3) No, because the sales quotas are pretty high.4) He proposes to lower the quotas.Unit 5Part I Listening and SpeakingTask 1C B B C ATask 21)daily routine in the office2)whether the visitor has an appointment or not3)greet the visitor4)the visitor’s name, title and position5)apologize and make some suggestions6)express regret and explain why7)date, time, name and the firm the visitor works for.8)considerate and warm9)keep the visitor fully informed of the situation.Part II Viewing and SpeakingVideo 11)George is travelling on business.2）He will stay for about a week.3）He has been invited to attend the trade fair by his business associates.4) His laptop computer is in the bag. It’s duty-free.5) No, good for personal use rather than commercial use are not subject to duty, and they are within the limit.Video 21.F2. T3.F4.F5.F6.F7.T8.F9.T 10.FUnit 6Part I Listening and SpeakingTask 11. we are hiring for2. business software and consulting services3. 4,0004. large corporations5. 90 million dollars6. pretty fast7. 298. a large project for a bankTask 2Company Profile1) Monica Li2) Manager of the PR Department of Oracle China3) enterprise software company in the world the first4) global software giant in China5) 19776) California7) 42,0008) 11 billion dollars9) 1989; set up Beijing Oracle Software Systems Co.Ltd in10) 1991.11) Chengdu.12) education and support services.Part II Viewing and SpeakingVideo 1B A D E CVideo 2The things that Joan Copper does badly1. She doesn`t consider the audience2. She doesn`thave clear objectives3. Her presentation isn`t well-prepared4. There isn`t a clear structure (beginning, body, end)5. she doesn`t speak clearly6. she doesn`t speak at the right speed7. she doesn`t maintain eye contact with the audience8. she doesn`t appear confident and positive9. the visual aids aren`t clear and helpful10. she doesn`t use the equipment professionallyUnit 7Part I Listening and SpeakingTask 1120CM 130CM43KG 54KG 6KM/H1.smaller2.people-friendly3.arm movement4.heavier5.its controller6.at will7.total control8.turnTask 2Small and elegantEasy to set up: all you need is a touch-tone phone ;as easy to use as making a normal telephone callFull-color motion video; adjustable picture setting; good audio quality; preview mode; privacy modeOn a special offerPart II Viewing and SpeakingTask 11.Price2.discount3.after-sales service 3.money-back guarantee4.delivery5.warrantyTask 21.$22002.three years3.224.205.free for three years,$150/year after three years6.within three weeks7.within 24 hoursUnit 8Part I Listening and SpeakingTask 11.remained flat2.went up3.rose reached a peak4.up down dropped Task 2The growth trend more than 37% the persistent high price RMB48 million accounted for 40.6% domestic routes RMB16869 million Part III Viewing and SpeakingVideo 1Task1.increased significantly2.opened3.dropped by 50%4.continues to rise5.grows fast6.developedVideo 2Task 1A B D F GTask 21.annual turnover2.profit3.total output of washing machines4.market share of refrigerators。

商务英语视听说1-8words

• • • • • • • • •
Public Relationships 公共关系部 Research and Development研发部 Complaint 投诉部 Client Service 客户服务部 After- sales service 售后服务部 Overseas Accounts海外财务部 Domestic Operations国内运作部 Overseas Operations 海外运作部 Quality Control 质量控制部
售后服务运输
总务纪检组织部妇联
Logistics/ back 后勤 office Trade union 工会 League Committee 团委
Warm-up
• The following jobs or positions are available. Could you put them into Chinese?
• •
办公室经理/主任生产部经理
• 9) production manager
Warm-up
• • • • • • • • 10) catering[’keitəriŋ] supervisor[’sju:pəvaizə] 餐饮主管 11) receptionist [ri’sepʃənist] 接待员 12) air hostess[’həustis]/steward [stjuəd] 空中小姐/乘务员 13) electrician [ilek’triʃən] 电工
FURTHER STUDY
• Could you put the following types of company into Chinese? • state-owned enterprise [’entəpraiz] • 国有企业 • township enterprise • 乡镇企业 • collective enterprise • 集体企业 • foreign capital enterprise • 外资企业 • group corporation • 集团公司

新视野商务英语视听说下册1-8单元video原文unit3

新视野商务英语视听说下册1-8单元video原文unit3Video 1J: Good morning, is that Rockey speaking?R: Morning, this is Rockey, is that Jacques?J: Y es.R: Nice talking to you again.How’s the weather in your part of world?J: Terrific.Sunny,28°C, light breeze…R: Stop! I can’t take any more. It’s snowing here!So, what can I do for you, Jacques?J: I need a couple of your Q2000 speedboats to rent to my guests. Can you give me a quote?R: Let’s see…uh, the list price is us$6500.Y ou’re a valued customer, so I’ll give you a 10% discount.J: That’s very reasonable. Do you have them in stock?R: Sure we do! W e set up new inventory controls last year. So we don’t have any backlogs any more.J: That’s good. Th e tourist reason is just around the corner, so I need them pretty quick.What’s the earliest shipping date you can manage?R: Then can be ready for shipment in two or three weeks.J: Perfect. What’s the total CIF price, Rockey?R: Hang on…the price will be US$7850 to your usual port.Do we have a deal?J: Y ou bet! Send me a fax with all the information, and I’ll send you my order right away.I’ll organize a letter of credit, as usual.Same terms as always?R: Of course.J: Great, Rockey, Bye. W ait a minute. Please say hello to your family for me.R: Thank you and the same goes for me. Bye, Jacques.Video 2T: I’m glad to have the chance to visit your corporation.I’m eager to do business with you.C: That’s good to hear. I believe you’ve seen the exhibits in the showroom.What particular items are you interested in?T: I’m interested in your hardware. I’ve seen the exhibits and studied your catalogues.I think some of the items will find a ready market in Italy. Here’s a list of my requirements. I’d like to have your lowest quotations, CIF Rome.C: Thank you. Tell us the quantity you need, so we can work out the offer.T: I’ll do that. Meanwhile, could you give an indication of price? C: This is our FOB price list. All the prices on the list are subject to confirmation.T: What about the commission? From European suppliers I usually get a 3 to 5 percent commission for my imports.It’s the general practice.C: As a rule, we do not give any commission.But if the order is large enough, we’ll consider it.T: Y ou see, I do business on commission basis.A commission on your prices would make it easier for me to promote sales.Even just two or three percent.C: W e’ll discuss this when you place your order with us.。

商务英语视听说-国家精品课程课件PPT

商务英语视听说
U1
Part I
Warm-up
Brainstorm What is your first consideration when you are looking for a job?
It can bring your ability and potential into full

3
4 5
Language Focus
Viewing and Speaking
Case Analysis
Foreign Languages College Hunan International Economics University
Business English: Viewing, Listening & Speaking
Foreign Languages College Hunan International Economics University
Business English: Viewing, Listening & Speaking
商务英语视听说
U1
How to succeed in your job interview
Sample 1
Foreign Languages College Hunan International Economics University
Business English: Viewing, Listening & Speaking
商务英语视听说
U1
I am graduating in June from ABC University and my major is hotel management. I am an outgoing, energetic person. I enjoy teamwork very much. As part of my degree program, I needed to finish different projects with my teammates. I possess excellent interpersonal skills and a very positive attitude. My career aspiration is to become a successful hotelier. During my internship at the Grand Hyatt, I worked as a receptionist. My duties included offering friendly and efficient check-in and checkout service to guests, answering phone calls, taking and passing on massages to guests. I find that if I can make the guests happy, I will be very happy, too.

新视野商务英语视听说(下册)1-8单元video原文unit-4(参考文本)

Video 1Welsh: Hello, Mr. Wang. We received the samples you kindly sent to our headquarters. Thank you very much.We’re impressed by both the quality and the varietyof your products.Wang: Thanks, and welcome to our factory.I hope you enjoyed the tour around some of our workshops.Welsh: Yes, we actually picked up several products from your catalogue after the tour.We maybe able to give you a trial order.Now I’d like to know if we place a firm order withyou, when can you deliver the goods?Wang: It depends on how many items you choose and what quantity.Normally for one container order, we can deliver thegoods within 6days.Welsh: That’s good. OK, let’s work through this list now. Wang: Mm, I see, Mr. Welsh. You’ve only selected 4 items so we can guarantee delivery.This is the unit price of each product.Welsh: Fine. But it seems to us that your price is muchhigher than other suppliers in china.We are currently doing business with some factoriesin Shenzhen.Welsh: We know some factories give lower prices but their quality is poor.You see, the surface of our products is very smooth.And after the tour, you must have an idea how wellour manufacturing environment meets internationalsanitary standards.Considering the quality, our price is very reasonable.Welsh: We don’t deny that.But if you can give us a little discount, we can startup a long-term relationship.Wang: You’re really tempting me. OK, what’s your quantity then?Generally, we’re not allowed to give discount at this price.But if your order is large enough, I can offer youa special discount.Welsh: For the large plastic chair and the trolley, we can take 1000 pieces of each and much more later on afterthis trial order.Wang: 1000 pieces…Well, since it’s our initial transaction, I’ll give you a 10% discount on thesetwo items.Welsh: 10%? Another company gives us a 15% discount for that size of order.You know, an incentive discount encourages thebuyers and helps expand your business.Wang: Of course, I know, but that is too high a rate.F rankly speaking, the maximum discount we can grantis 10%.Welsh: Then about the food box and cup container? Also 10%?We would like to order 800 food boxes and 50cupcontainers to start.Wang: I’m afraid we can’t do that.You know, the price of the raw material has beenrising steadily. There’s no profit margin left atthat price.Welsh: Come on, of course there is. By the way, we don’t need the scale on the cup container.How about reducing the price of the container to us$2from your original us$3?Wang: Well, it’s really hard…Welsh: Well, we could meet each other half-way that would conclude the deal.Wang: You certainly have a way of talking me into it.Al right, let’s each make some concession. Youincrease the food box order to 1000 pieces. OK? Welsh: Fine, no problem.Wang: You really drive a hard bargain! But we look forward to a long partnership.Video 2F: Hello, Mr. Leser. I’m very glad to meet you.L: Likewise. This is interesting. Do you think the color is right for the European market?And…what is the price for this wooden angel?F: No problem, you definitely have good taste.We have many European customers who are buying this Christmas range.The price is US$8, FOB Shanghai.L: US$8? Your price is much higher than the other offers we’ve received even just in this exhibition hall. F: Well, it may appear a little higher, but the quality of our products is much better than that of othersuppliers’.You must take that into consideration.L: I agree with you. That’s why I’ve come to your booth. This time I intend to large order but business is almost impossible unless you can give me a discount.F: We can talk about that later. What’s your line of business?L: We mainly sell gifts and decorations for Christmas, Easter and other traditional holidays.Christmas is our largest concern. Our annual sales can reach us$10 million.F: Good, we've been a large producer of these items for years.You see, not only is our quality much better than others’. But our product range is more diverse.You can always find the best of anything you want.L: So, if you can give me the best price for this first order, we can start a long-term relationship.For example, what is the price for these Santa clauses? F: For the metal ones: US$20.the wooden ones: US$15. There are 8different styles and 3size for each type. L: If I choose several items of this kind, what’s theminimum order?F: 100 pieces for each item number and a minimum of 10 items. L: How about the discount? I can place an order for two containers to start.F: If so, we can grant you a very special discount of 8%. L: 8% I can hardly accept that as a special term according to the offers I’ve had today.I’d say 15% would be more like it. Some other companies have already promised us that.F: That really leaves us with nothing. Our maximum is 10%. You know, the price of these products tends to go up as winter comes and there’s heavy demand for them.L: OK. I’ll make that concession for the sake of the beautiful color of your products.By the way, have you thought of choosing a commissioned sales representative or agent overseas you promote your sales?F: Yes, so far, we have several agents abroad but none in Germany.L: We’re willing to be your agent in Germany for Christmas gifts and decorations.What’s your usual commission rate?F: Usually, we gibe a commission of 4% to our agents. L: 4% is too low. You see. We’d have a lot of work to do in promoting sales, such as advertising on radio or TV, printing brochures and so on. It all costs.F: Don’t worry, we’ll allow you a higher commission rate if you sales are substantial.F: For example, if you sell US$2 million worth of gifts annually, we can allow 3% commission.But, if the annual turnover exceeds US$5 million, we can offer a 5% commission.What do you think of that?L: It sounds OK. We’d like to sign an agency agreement with you simultaneously when we sign the contract for this trial order.F: No problem. After you‘ve chosen the products, we’ll work them both out for you to sign.We can do it within 3days.Will that be suitable?L: Fine, one more question, when can you deliver the goods? F: 60days after the sales confirmation is signed.。

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Warm-up
• Please classify the jobs into four groups. • Professional : accountant 会计 electrician电工 • ______________________________________ auditor 审计员 • architect 建筑师 cashier 出纳员 ______________________________________ • sales representative销售代表 PR consultant 公关顾问 ______________________________________ • Service: air hostess/steward [stjuəd] 空中小姐/乘务员 • _____________________________________ bartender [’bɑ:tendə] 酒吧服务员 • ________________________________
• • • • • • • • • • •
FURTHER STUDY holding company 控股公司 listed/ quoted company 上市公司 cooperative company 合作公司 specialized corporation 专业公司 consulting company 咨询公司
售后服务运输
总务纪检组织部妇联
Logistics/ back 后勤 office Trade union 工会 League Committee 团委
Warm-up
• The following jobs or positions are available. Could you put them into Chinese?
• Please classify the following occupations into four groups. • teacher; CPA注册会计师; pilot[’pailət]飞行员
• Certified [’sə:tifauntənt]
Warm-up
• Please classify the jobs into four groups. • Administrative : ______________________________________ president/chairman董事会主席 sales manager销售经理 CEO 首席执行官 ______________________________________ COO 首席运营官 marketing营销manager general manager 总经理 ______________________________________ personnel manager人事部经理 finance director财务经理 ______________________________________ production manager生产部经理 ______________________________________ office manager catering[’keitəriŋ] supervisor餐饮主管 ______________________________________ • Clerical: receptionist [ri’sepʃənist] 接待员 typist [’taipist] 打字员 ______________________________________
• Common Departments or Sections in a Company/ Organization Production Marketing 市场生产 Sales Export Personnel 销售出口人事 Import Finance R&D 进口财务研发
Accounts Purchasing
• • • • • • • •
Secretarial Pool秘书室 personnel 人事部 Manufacturing Department 生产部门 Planning Department企划部 Training Department培训部 General Accounting Department 财务部 Contract Budgets Department合同预算部 Neighborhood Service Department社区服务部
• 1) president/chairman
• 董事会主席
• 2) Manager Director / • CEO (Chief[tʃi:f] Executive[iɡ’zekjutiv] Officer)
• 总裁 / 首席执行官
• 3) COO (Chief Operations Officer)
会计采购
Auditing Public Relations
审计公关
Maintenance
Quality Assurance Security
维修
质检保安
After-sales service Transport
General affairs Discipline Inspection Organizational department Women’s federation
• vice president [vais ’prezidənt]; salesclerk • street vendor [’vendə]街头摊贩; nurse; Professional : teacher CPA nurse ______________________________________ pilot[’pailət] street vendor Service:___________________ vice president Administrative_______________ salesclerk Clerical:___________
• Administrative 行政部 • Assisting executive and managerial ranks (e.g. Executive Assistant / Personal Assistant / Secretary). • Clerical 文书部 • Dealing with ‘paperwork’ (real or computerized). • Maintenance 资产维护部 • Responsible for the upkeep of the company‘s assets. Can comprise both（ preventive maintenance定期保养） and repair functions. • Back office/logistics 后勤部 • Dealing with such activities as billing, networking, accounts receivable / payable,（ payroll薪资账册）.
• 私营工商业：privately owned individual and commercial enterprise 公私合营企业：joint state-private enterprise 合作社企业：cooperative enterprise 合资企业：joint venture 外向型企业：export-oriented enterprise 劳动密集型企业：labor-intensive enterprise 技术密集型企业：technology-intensive enterprise 国有大中型企业：big-and-medium-sized state-owned enterprise 亏损企业：money-losing enterprise 联合企业：conglomerate
• 首席运营官
• 4) sales manager
• 销售经理
Warm-up
• 5) personnel manager
• 人事部经理；人力资源主管 • 6) finance director • 财务经理 • 7) marketing manager • 营销经理/主管
• 8) office manager
• • • • • • • • •
Public Relationships 公共关系部 Research and Development研发部 Complaint 投诉部 Client Service 客户服务部 After- sales service 售后服务部 Overseas Accounts海外财务部 Domestic Operations国内运作部 Overseas Operations 海外运作部 Quality Control 质量控制部
FURTHER STUDY
• Could you put the following types of company into Chinese? • state-owned enterprise [’entəpraiz] • 国有企业 • township enterprise • 乡镇企业 • collective enterprise • 集体企业 • foreign capital enterprise • 外资企业 • group corporation • 集团公司
Warm-up
• • • • • • • • 14) general manager 总经理 15) typist [’taipist] 打字员 16) accountant [ə’kauntənt] 会计 17) architect [’ɑ:kitekt] 建筑师;设计师
Warm-up
• • • • • • • • • • 18) cashier [kæ’ʃiə] 出纳员 19) auditor [’ɔ:ditə] 审计员 20) sales representative 销售代表 21) PR consultant [kən’sʌltənt] 公关顾问 22) bartender [’bɑ:tendə] 酒吧服务员