room type房间类型
Room type。25页PPT
TheManta Resort|坦桑尼亚 窗外即使蔚蓝大海，鱼儿在海中游荡。这就是 Manta，一个漂浮在水上的水下酒店。这家酒店位于桑吉巴尔岛曼塔度假村里， 由瑞士工程师设计，共三层，部分漂浮在水上，部分潜伏在水底。
FreeSpirit Spheres|加拿大 这个旅馆在一棵树上，位于温哥华岛中部一个不 起眼的庄园之中，名称直译过来为“自由精神之球”，很有意思。虽然旅馆 很小，但是五脏俱全，设计感也极强。这些树屋都是主人在自家后院独立设 计制作的，从原料的采购到最终的加工……感兴趣的人可以去它家的网站了
房间级别 Room Grade
房间朝向
City View
Sea View 海景
Harbour View 海湾景色
Garden View
特殊房型
• 残疾人房 Handicapped/Disabled Room
•Adjoining Room相邻房
Hotel rooms are next to each other
KakslauttanenArctic Resort|芬兰 度假村中最特别地就是20 个玻璃穹顶客房，专为夜间欣赏北极光和午夜太阳而建，这 个地区的灯光很少，极适合观测璀璨的群星和北极光。8月 末到次年的 4 月末是最佳的观测季节。在这里，躺在床上 就能仰望到美轮美奂的北极光。
Lionsands game reserve|南非你有没有想过能够在大草原深处和动 物为家，在高高的平台上，在大自然中入睡。当你在床上翻滚赖床 时，狮子，豹可能就在树下的草丛中穿梭。毫无疑问，这家酒店非 常具有野性魄力。
Turndown Service
• In the hospitality industry, turndown service refers to the practice of staff entering a guest's room and "turning down" the bed linen of the bed in the room, preparing the bed for use.
酒店房间的介绍英文版【创意版】.ppt
Room/Double Room
Room
Room
Smoking
Room
大 床 间 Double , 高 级 间 Superior 城景房 City View 残 疾 人 客 房
King size or
Room
Room
Handicapped Room
Queen size Room 豪 华 间 Deluxe 园 景 房 Garden 带 厨 房 ecification
orientation
house
单 人 间 Single 经 济 间 Economic 朝 街 房 Front 不 限 房 型 Run of
Room
Room
View
Room the
House
双 人 间 Twin 普 通 间 Standard 背街房 Rear View 无 烟 标 准 间 Non-
标 准 间 Standard
Room
View
Room with
Kitchen
(Single, Double 商 务 标 间 海 景 房 Sea View 相邻房 Adjoining
or Twin ) Business Room
Room
Room
三 人 间 Triple 行 政 标 间 湖景房 Lake View 连
介绍酒店房间 Introducing the hotel room
.,
1
Category of Room（房间的类别）
按设施及规格分 按级别分
按朝向分
特殊房型
Divide according Divide according Divide according Particular
酒店房间的介绍英文版
Container house is special
building,it can be moved to the country,
anytime and anywhere to bring people a
more convenient and comfortable life
That all, thank you !
Sea view room built on the beach or near the sea. You can see the sunrise at sea. With the wind blowing, you can feel comfortable. This is a good place to live!
介绍酒店房间 Introducing the hotel room
Category of Room（房间的类别）
按设施及规格分 按级别分 按朝向分 特殊房型 Divide according Divide according Divide according Particular house to facilities and to rank to the type specification orientation
单 人 间 Single Room 双 人 间 Twin Room/Double Room 大 床 间 Double , King size or Queen size Room 标 准 间 Standard (Single, Double or Twin ) 三 人 间 Triple 四 人 间 Quad 套 间 Suite 公 寓 Apartment 别墅 Villa
经济间 Economic Room 普 通 间 Standard Room 高 级 间 Superior Room 豪 华 间 Deluxe Room 商 务 标 间 Business Room 行 政 标 间 Executive Room 行 政 楼 层 Executive Floor
酒店培训--酒店客房部常用词汇
1、客房状况术语Room Status 房间状态Clean 干净的 Dirty 未打扫的 Vacant 空的VC Vacant Clean 干净的空房，即OK房，可直接出售OC Occupied Clean 干净的住房或干净的占用房VD Vacant Dirty 未打扫的空房OD Occupied Dirty 未打扫的住客房D/L Double Locked Door 双锁的房间C/I Check In 入住的房间C/O Check Out 离店的房间VIP Very Important Person 非常重要的客人DND Do Not Disturb 请勿打扰OOO Out of Order 严重坏房OOS Out of Server 轻微坏房Sleep out: 外宿房Skipper: 未结帐即离房，逃帐房Light luggage room 只带有少量行李的客房No luggage room 无行李房Guest statues客人状态Arrivals预抵店 Arrived已到店 Stay Over在店Due Out预离店 Departures 离店2、房间类型（ROOM TYPE）术语：1)床具种类单人床 Single Bed 双人床 Double Bed 上下铺的床 Bunk Beds 加床 Extra Bed 婴儿床 Baby Crib 折叠床 Rollaway Bed 2)客房类型单人间（Single Room）；标准间（Standard Room / Twin Room）：放置两张单人床；大床间（Double Room）：一张双人床，一般适合夫妻或商务客人使用；三人间（Triple Room）：三张单人床，供三位宾客同时入住，属经济房间。
套房（Suite Room）：普通套间（Junior Suite）豪华套间（Deluxe Suite）立体套间（Duplex Suite）总统套间（Presidential Suite）角房（Corner Room）连通房（Connecting room）相邻房（Adjoining Room）3、酒店房间用词（1）床枕头 Pillow枕套 Pillow case靠垫 Cushion长枕 Bolster Pillow被子 Quilt被罩 Quilt Cover毛毯 Blanket床垫 Mattress（厚的）；Mattress Pad（薄的）床单 Bed Sheet（下层）；Bed Spread（下层）床罩 Bed Cover地毯 Carpet（铺房间、大的整块的那种）；rug（放在沙发等边上、小块的那种）床头板 Headboard床头柜 Bedside table蚊帐 Mosquito Net（2）卫生间抽水马桶Toilet冲水系统 Flushing System 冲水管 Flushing Pipe马桶坐圈 Toilet Seat马桶盖 Seat Cover 水箱 Water Tank马桶刷 Toilet Brush蹲式马桶 Squatting Pot卫生纸 Toilet Paper/Tissue（3）浴室浴缸 Bathtub淋浴喷头 Shower Nozzle水龙头 Tap地漏 Floor Drain浴帘 Shower Curtain浴帽 Shower Cap浴袍 Bathrobe小方巾 Face Towel手巾 Hand Towel浴巾 Bath Towel地巾 Bath Mat橡胶防滑垫 Rubber Bath Mat面盆 Wash Basin毛巾架 Towel Rail/Shelf/Holder 毛巾环 Towel Ring香皂碟 Soap Stand/Dish梳子 Comb 吹风机 Hairdryer洗发水 Shampoo护发素 Hair Conditioner沐浴液 Bath Foam润肤露 Moisturizing Lotion牙刷 Toothbrush牙膏 Toothpaste体重秤 Bathroom Scale卫生袋 Sanitary Bag面巾纸 Facial Tissue刮胡刀 Razor/Shaver刀片 Blade针线包 Sewing Kit指甲钳 Nail Cut指甲挫 Nail Clipper梳妆镜 Vanity Mirror(开口)拖鞋 (Open Toe) Slippers（4）起居茶几 Tea Table摇椅 Rocking Chair 吊椅 Hanging Seat 凳子 Footstool躺椅 Chaise Longue 折叠椅 Folding Chair行李架 Luggage Rack行李标签 Luggage Sticker梳妆台 Dresser电子保险箱 Electronic Safe Box 衣柜 Wardrobe/Closet衣柜内木架 Shelves 衣架 Hanger挂衣服的栏杆 Cloth Rail装在墙上放东西的架子 Wall Shelf 墙上突出之托架 Bracket家具脚上的轮子 Braked Castor食品柜 Larder（5）电器延长线板 Extension Lead 床头灯 Bed Lamp落地灯 Floor/Stand Lamp 台灯 Table Lamp壁灯 Wall lamp灯泡 Bulb灯罩 Lamp Shade插座 Outlet插头 Plug变压器/转换器 Adapter 开关 Switch 控制板 Switch Board电视遥控器 TV Remote Control 空调 Air－conditioner冰箱 Refrigerator电热水壶 Electric Kettle熨衣板 Ironing Board取电器 Key Insert烤面包机 Toaster烤箱 Oven烧烤架 Grill咖啡机 Coffee Maker（6）其他欢迎卡 Welcome Card房卡钥匙 Room Key门锁 Locker门把手 Door Knob安全门钩 Safety Door Hook 安全链 Safety Chain门镜猫眼 Peep hole文件盒 Stationary Folder 抽屉 Drawer剪刀 Scissors洗衣单/袋 Laundry List/ Bag 烟灰缸 Ashtray火柴 Matches鞋拔 Shoes Horn擦鞋器 Shoe Sponge留言本 Message Pad杯垫 Coaster花瓶 Vase垃圾桶 Waster/Garbage Bin纱帘 Sheer Curtain衣刷 Clothes Brush蒸馏水 Distilled Water矿泉水 Mineral Water 冰桶 Ice Bucket冰夹 Ice Holder餐巾纸 Napkin价目表 Tariff走廊 Corridor阳台 Balcony窗台 Sill天花板 Ceiling烟雾报警器 Smoke Detector 工作车 Trolley交接本 Log Book。
酒店房态名词缩写
酒店房态名词缩写：01.VC Vacant Clean 空的干净房/可卖房02.VD Vacant Dirty 空的脏房03.OC Occupied Clean 住客干净房04.OD Occupied Dirty 住客脏房05.PMU Please Make Up 即扫06.DND Do Not Disturb 请勿打扰07. OS Out Of Service 维修房（小）08. OOO Out Of Order 维修房（大）09.ECO Expectative Check Out 预退房10.D/L Double lock 双锁房11.S/O Sleep Out 外睡房12.R/S Refuse Service 拒绝服务13.LSG Long Staying Guest 长住客14.VIP Very Important Person重要客人（贵宾）15.N/B No Baggage 无行李16.L/B Light Baggage 少行李17.C/O Check Out 离店结帐18.C/I Check In 入住登记19.D/U Day Use 小时房20.H/U House Use 自用房21. T/D Turn Down Service 夜床服务22.R/G Repeated Guest 回头客23.L/F Lost and Found 客人遗留物品24.MOD Manager on Duty 值班经理25.SK Standard King 标准单人间26.ST Standard Twin 标准双人间27.DS Deluxe Suite 豪华套房28.BS Business Suite 商务套房29.CR Connecting Room 公寓套房30.PA Public Area 公共区域31.EK Executive King 行政单人间32.ET Executive Twin 行政双人间33.ES Executive Suite 行政套房部门DEPARTMENT DEPT职位POSITION POS行政办EXECUTIVE OFFICE EO财务部FINANCE DEPARTMENT FIC会计部ACCOUNTING ACCT采购部PURCHASING DEPARTMENT PD酒水仓BEVERAGE STORE食品仓FOOD STORE日用品仓GENERAL STORE市场及销售部SALES & MARKETING DEPARTMENT S & M 前厅部FRONT OFFICE DEPARTMENT F.O (F/O)管家部HOUSEKEEPING HSKP洗衣房LAUNDRY ROOM LR布草房LINEN ROOM游泳池SWIMMING POOL餐饮部FOOD & BEVERAGE DEPARTMENT F & B中餐厅CHINESE RESTAURANT CHN REST西餐厅WEST RESTAURANT WEST REST日本餐厅JAPANESE RESTAURANT大堂吧LOBBY BAR送餐部ROOM SERVICE RM SVC宴会中心BANQUET CENTRE会议厅CONFERENCE HALL管事部STEWARD娱乐部ENTERTAINMENT DEPARTMENT ENT夜总会NIGHT CLUB桑拿SAUNA健身中心HEALTH CENTRE美容美发中心BEAUTY & BARBER CENTRE保龄球室BOWLING BALL工程部ENGINEERING DEPARTMENT ENG保安部SECURITY DEPARTMENT SEC人力资源部HUMAN & RESOURCES DEPARTMENT HR 培训部TRAINING DEPARTMENT员工饭堂STAFF CANTEEN员工宿舍STAFF DORMITORY医务室CLINIC ROOM图书馆LIBRARY前厅各分部：接待处RECEPTION RECP行政楼层EXECUTIVE FLOOR E/F询问处INFORMATION INFM订房部RESERVATION RESV总机房OPERATOR / TELEPHONE ROOM OPT礼宾部CONCIERGE CON商务中心BUSINESS CENTRE BC大堂副理ASSISTANT MANAGER AM车队TRANSPORTATION TRA账务处CASHIER 、ACCOUNTING DESK大堂LOBBY楼层FLOOR / F后勤办公室BACK OFFICE员工通道STAFF ENTRANCE职位：总经理GENERAL MANAGER GM行政助理ASSISTANT EXECUTIVE MANAGER AEM行政秘书EXECUTIVE SECRETARY财务总监FINANCIAL CONTROLLER FC总会计师CHIEF ACCOUNT成本会计师COST ACCOUNT采购部经理PURCHASING MANAGER PURCHASING MGR市场及销售总监DIRECTOR OF SALES & MARKETING DOS市场及销售副总监ASSISTANT DIRECTOR OF SALES & MARKETING ADOS 市场及销售部经理SALES MANAGER销售员SALES SALES前厅经理FRONT OFFICE MANAGER FOM前厅副经理ASSISTANT FRONT OFFICE MANAGER AFOM大堂副经理ASSISTANT MANAGER AM接待员RECEPTIONIST / RECEPTION CLERK订房员RESERVATION CLERK RESV CLERK行李员BELL BOY / BELL MAN门童DOORMAN接线生OPERATOR司机DRIVER行政管家EXECUTIVE HOUSEKEEPER EH副行政管家ASSISTANT EXECUTIVE HOUSEKEEPER AEH助理管家ASSISTANT HOUSEKEEPER AH楼层服务员ROOM ATTENDANT ATT餐饮总监DIRECTOR OF FOOD & BEVERAGE DOFB行政总厨EXECUTIVE SOUS CHEF点心总厨DIM SUM CHEF人力资源部经理HUMAN & RESOURCES MANAGER HR MGR 总工程师CHIEF ENGINEER值班工程师DUTY ENGINEER保安部经理SECURITY MANAGER保安主管CHIEF SECURITY经理MANAGER MGR主任SUPERVISOR SUP领班CAPTAIN CAP秘书SECRETARY文员CLERK服务员WAITER行政值班经理EXECUTIVE ON DUTY MANAGER EOD 值班经理DUTY MANAGER DM酒店常用术语：接待处用语：入住CHECK - IN C / I退房CHECK - OUT C / O预订BOOKING 、RESERVATION BKG预期抵店ARRIVAL 、DUTE IN ARL提前抵达EARLY ARRIVAL预期离店DEPARTURE 、DUTE OUT DEPT确认CONFIRMATION CONFIRM再次确认RE - CONFIRM RE-CFRM取消CANCELLATION CANCELL订金DEPOSIT价格RATE RTE价钱PRICE封房BLOCK续住EXTENSION EXTEN客类：顾客、宾客CLIENT 、GUEST散客WALK IN W / I 、FIT团队GROUP GRP商务客COMMERCIAL GUEST COMM GST 商务合同CORPORATE CONTRACT长住客LONG STAY GUEST L / S GST贵宾VERY IMPORTANT PERSON VIP旅行社TRAVEL AGENT TVL AGT自用房HOUSE USE H/U公司COMPANY COM付帐(动) PAY付帐(名) PAYMENT]信用卡CREDIT CARD现金CASH尽快AS SOON AS POSSIBLE ASAP 资料INFORMATION INFM电话TELEPHONE TEL传真FACSIMILE FAX电传TELEX TLX电报CABLE CBL地址ADDRESS ADD复印(机) COPY (MACHINE)网络INTERNET电脑COMPUTER打印机PRINTER机票FLIGHT TICKET打字TYPING充电CHARGE A BATTERY充电器CHARGER留言MESSAGE内播电影IN-HOUSE MOVIE对方付费电话COLLECT CALL酒店帐HOUSE ACCOUNT H/A国内长途------ IDD国际长途------ DDD市内电话CITY CALL分机EXTENSION EXTN服务台COUNTER唤醒服务WAKE UP CALL叫早服务MORNING CALL请勿打扰DO NOT DISTURB DND 天气WEATHER出租车TAXI面包车VEHICLE中巴COACH报纸NEWSPAPER信件MAIL电视TELEVISION TV背景音乐BACK GROUND MUSIC小酒吧MINI BAR冰箱REFRIGERATOR客房保险箱MINI SAFE / PERSONAL SAFE吹风筒HAIR DRYER电热水壶ELECTRIC HEATING KETTLE中央空调INDIVIDUAL CONTROLLED AIR-CONDITION 洗衣LAUNDRY干洗DRY-CLEANING熨烫VALET SERVICE失物招领LOST AND FOUND早餐BREAKFAST B’FAST美式早餐AMERICAN BREAKFAST ABF欧陆式早餐CONTINENTAL BREAKFAST CBF东方式早餐ORIENTAL BREAKFAST OBF午餐LUNCH LNH晚餐DINNER DNR人民币------ RMB港币------ HKD美元------ USD按摩MASSAGE蒸汽浴STEAM BATH邻近房ADJOINING ROOM付款方式ADVANCE PAYMENT礼仪AMENITY住房平均价格AVERAGE ROOM RATE A.R.R 收款的指令BILLING INSTRUCTION取消CANCELLATION不收费房COMPLIMENTARY COMP连通房CONNECTING续住EXTENSION加床EXTRA BED预报FORECAST客人帐单GUEST FOLIO管家部报表HOUSEKEEPING REPORT加入JOIN-IN超过退房时间LATE CHECK-OUT记事本LOG BOOK净价NET RATE坏房OUT OF ORDER O.O.O包价PACKAGE长包房PERMANENT ROOM门市价RACK RATE登记REGISTER登记卡REGISTRATION CARD转房ROOM CHANGE房价ROOM RATE房间种类ROOM TYPE团体住房名单ROOM LIST同住SHARE WITH旅行社TRAVEL AGENT升级UPGRADE空房VACANT ROOM贵宾VERY IMPORTANT PERSON V.I.P营业利润贡献Contribution to Trading Profit CTP总经营利润Gross Operating Profit GOP平均每间可卖房间的收入Revenue Per Available Room RevPAR 收入产生指数Revenue Generation Index RGI宾客意见调查系统Guest Satisfaction Tracking System GSTS员工满意度调查Employee Satisfaction Pulse Survey ESPS 全面质量管理Total Quality Management TQM质量评估系统Quality Evaluation System QES酒店经营管理系统Property Management System PMS(标准经营程序) Standard Operating Procedures SOP重要公司协议价(Key Negotiated Rate) KNR当地"公司协议价(Local Negotiated Rate) LNR合作协议申请Request for Proposal RFP散客Fully Independent Traveler FIT综合经营计划Integrated Business Plan IBP预订中心的预订系统Virtual Central Reservation Office VCRO。
酒店术语
酒店术语前台术语解释1、Skipper (1)意思是故意逃账者；(2)其特征是：无行李或少行李者，使用假信用卡或假支票等；(3)对于无行李或少行李者都要留意其消费情况，使用假信用卡或假支票者，要收取其消费保证金。
2、Register (1)意思是入住登记，指要入住酒店的客人需要办理手续，如填写登记表等；(2)登记的意义在于可以确保客人身份的真实性，便于查询、联络和沟通；(3)登记的内容包括客人的姓名、出生年月、国籍、证件号码、签发机关、有效期等。
3、Upgrade(1)意思是将高价格种类的房间按低价格的出售；(2)用途：A、用于房间紧张时，给有预订的客人；B、提高接待规格给重要客人。
4、Early arrival (1)意思是提前到达。
指客人在预订时间之前到达。
(2)提前到达有两种情况：A、是指在预订日期之前到达。
B、在酒店规定的入住时间之前到达。
(3)无论以上哪种情况，都要妥善安排好客人。
5、Connecting room(1)意思是相连房。
指相邻且相通的房间；(2)适于安排关系密切及需互相照顾的客人；(3)不宜安排敌对或不同种类的客人。
6、Room change(1)指为客人转换房间；(2)客人转房的两种主要原因是客人休息受到影响及房间设备出现问题；(3)转房的手续是：叫行李生拿新的房间钥匙及欢迎卡到客人的房间换旧的房匙及欢迎卡，请客人在新的欢迎卡上签名。
最后通知相关部门，更改有关资料。
7、House use(1)指酒店人员用房；(2)酒店提供一部分房间给管理人员休息用，以便于工作；(3)要控制好酒店人员用房的数量8、Guest history(1)意思是客史档案；(2)客人离店后，前台人员将客人的有关资料记录下来并加以保存；(3)客史档案是酒店极富价值的资料，有利于对客提供针对性、个性化的服务以及开展市场调研，以巩固和稳定客源市场。
9、Sleep out（1）是“馆外住宿”，简称“外宿”。
OPERA 操作知识
OPERA 操作知识一快捷键的操作1 F1－OPERA HELP 帮助文档2F3－Room Search 房间查找包括以下内容(1)Room Class－房间等级(2)Room Type－房型(3)Floor－楼层(4)Smoking－选择吸烟的房间(5)Room Features－房间特性(6)HK Status－房间的状态房间的状态分１０种类型A All Room所有房间B Inspected Rooms干净，经主管检查有问题，待查房C Clean Rooms干净房D Dirty Rooms脏房E OOS小修房F OOO不可卖房，大修房G Pickup Rooms 只需稍做整理就可卖出H Due Out 离店当天I Checked Out已离店J Incl Pseudo Rooms 假房，主要分两种PM和PF房．PM（Posting Master）是指主帐房，PF（Permanent Folio）是指非住店客人入帐所使用的房间Ｆ３的主要功能是客人在做C/I时选择客人要求的房间．３F5－Rate Query 房价的快捷键包括以下内容(1)Rate Query(2)Rate Lookup(3)Package Elements(4)Rate AvailabilityF5 的主要功能是查房价４Shift F1－Occupancy Graph 可查寻未来预定的情况红色的Deduct,代表确定的预订，绿色的Non Deduct,代表不确定的预订．所有散客预订都是Deduct,只有团队里的Ｇroup Tentative 是Non Deduct.5Shift F2－Control Panel 控制面板(1)Total Physical Room(2)Out of order(3)Inventory Rooms(4)Overbooking(5)Sell Limits(6)Deducted Block Rooms Not P/U(7)Deducted Block Rooms P/U(8)Total Deducted Rooms(9)Non Deducted Block Room Not P/U(10)N on Deducted Block Room P/U(11)T otal Non Deducted Room(12)O ut of service(13)A vailable Physical Rooms(14)M aximum Availability(15)M inimum Availability(16)M in Occupancy%(17)M ax Occupancy%(18)T otal Room Reserved(19)E vent(20)D ay Type(21)A dults In-house(22)A rrival Rooms(23)A rrival Persons(24)D eparture Persons(25)D ay Room/Persons(26)W aitlist Rooms/PersonsTurnawaysShift F2的主要功能是能实时生成关于房间的信息．S hift+F3是查住房率，点击search我们就看Max.% Occupied Tonight.F8 退出当前窗口Change userShift+F7 telephone book 电话薄可在partial name search处输入你所要查询的内容。
酒店OPERA系统中文培训教程
Shift+F3：House Status
Total Hotel Rooms：总房数； Out of Order：严重坏房； Total Rooms to Sell：可卖 房数； Out of Service ：轻微坏房；
Stayovers：在店客人；注：不 是今天到也不是今天走； Departures Expected：预离； Departures Actual：实际离开； Arrivals Expected：预抵； Arrivals Actual：实际到店； Extended Stays：续住； Day Rooms：白天用房，当天 来，当天走； Walk Ins：上门散客；
Min. Available Tonight：最少可用房； Max. Occupied Tonight：最多住房， 包括未确认预订房间数； Max. % Occupied Tonight：最大出 租率； Blocks not Picked Up：锁房未分的 房间数；还没有被Rooming List的房 间数，正常应保证为零； Individuals：散客； Groups & Blocks：团队&锁房； Housekeeping Status：客房部状态；
Total：所有； Reservations：预订； Blocks：团队； Room Type：房间类型； All：选中所有； None：取消所有；
Ctrl+F1：Opera Help；
Shift+F2：Control Panel
Control Panel (Shift + F2)
Total Physical Rooms: 酒店全部物理存在的房间数目 Out of Order: 当前酒店停止服务的房间数目 Inventory Rooms : 酒店当前实际可卖房（Total Physical Rooms – Out of Order) Overbooking : 酒店当前可以超预定的房间数 Sell Limits : 酒店可卖房数 ( Total Physical Rooms + Overbooking) Deducted Block Rooms Not P/U: 当前全部已确认的团队预定数，但没有Pick up Deducted Block Rooms P/U: 当前全部已确认团队预定数，已经Pick up Total Deducted Rooms : 全部已经确认的预定，包括在店的客人及已经确one Book；
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Presidential Suite (Wangfujing)
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Page 2
Deluxe Double Room (Wangfujing)
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The Most probable reservation
2
I’d like to reserve a room for the president of our company. Would he like _________? I’d like to reserve a room for Fan Bingbing. Would _________?
What’s the day? What’s the date? When for, madam?/Sir?
–
From _______ for ____ days.
Months; Days of the week; Ordinal numbers
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Could you spell that please?
W-I-L-L-I-A-M-S M-C-A-R-T-H-U-R S-T-E-V-E-N-S-O-N
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For whom is the reservation?
Xianrong Cao First name/given/Christian name Last name/family name/surname Middle name: Howard Charles King
RESERVATION /Booking
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The Tianjing Hyatt. May I help you? …….
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Date / How to read?
Late arrival No record of reservation Solutions:
– –
Sorry. It is entirely our fault. Reserve a room in another hotel
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Credit Cards
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大来卡（Diners Club）
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JCB
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For which company is the reservation?
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The Most probable reservation
1
I’d like to reserve a room for my wife and myself. Would you like ___________?
一卡在手，说走就走
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万事达卡（MasterCard）
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American Express
美国运通 American Express
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Visa
VISA 维萨、维信
WHY HOW WHO (group, FIT) WHAT
Available (availability) Vacant (vacancy)/vacancies Fully booked/booked up/ Peak/slack season
Information:
Guest details: Room type Room rate Arrival date Departure date Transportation service Ways of payment Guaranteed deposit Discount policy Confirm (confirmed) Cancel (cancellation)
北京日出东方 凯宾斯基酒店
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北京日出东方 凯宾斯基酒店
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北京燕莎 凯宾斯基酒店
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北京燕莎 凯宾斯基酒店
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3
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Check in
Good morning. How may I help you?
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How will you be settling your account? (pay bills)
By credit card In cash
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A mistake in reservations
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Types of guests
VIP Distinguished guest Membership
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Types of guests
Group guests FIT guests A walk-in ( a chance guest) A no-show A sleep-out A joiner A walk-away/skipper guest
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WHO:
–
The Receptionist & the guest
WHAT:
–
– –
? Passport (validity date) Room Number
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Saying room numbers
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Room numbers
<=1000
16 64 237 522 909
>=1000 1003 1081 1302
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Selling services
Receptionist: The porter will show you the way to your room. By the way, there will be a ________. 1) fashion show by the poolside at seven tomorrow evening. 2) New Year’s party in the night club starting at 9. 3) barbecue in the garden on Monday starting at 12 noon. 4) seafood festival in the Chinese restaurant this week. 5) happy hour in the bar from six to seven this evening.
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What is your room number?
What room are you staying in? Which room are you in? What is the number of your room? Do you know your room number? What is the number on your key card?