CommVault培训_基础培训内容
CommVault教育培训中心
CommVault教育培训中心/services_educational.asp培训注册客户化培训认证考试registrar@CommVault 合作伙伴认证计划随着用户需求的持续变化，CommVault 及其合作伙伴在促进业务增长和提高自身竞争力方面也在发生新的变化，我们需要更深、更广的知识来适应这种新的变化。
为此CommVault 新的认证计划进一步加强了CommVault 产品在系统管理、实施和支持等方面的知识，从而使CommVault 的合作伙伴能够适应这种变化。
新的认证计划主要包括相关的培训以及认证，参加培训后即可免费参加认证考试，之前参加过CommVault 产品培训的学员也可以免费参加认证考试。
CommVault 认证对于公司和IT 专业人员都是一种明智的投资选择，获得认证的人员可以提升公司的生产效率、降低运营成本，同时也增加了获得认证人员的潜在职业发展机会。
CommVault 认证系统管理员如果要成为CommVault 认证的系统管理员，您必须参加CommVault 系统管理员培训课程并成功通过相关的认证考试。
这个认证考试主要测试学员以下几方面的内容：z 在数据安全管理方面，加强基本的用户和系统管理能力;z 数据保护相关的存储策略、数据保存及其它选项的配置和管理;z 在定义数据保护的需求方面，理解Agent 、数据集合和子客户端的角色、含义并会正确配置;z 磁带库配置和介质使用方面，理解数据的移动规则和各种不同的存储选项;z 针对数据保护和恢复，学会如何计划、执行和管理各种任务;z 懂得如何管理磁带库内/外的介质;z 理解Restoration 和Recovery 数据、系统和应用的各种选项;z 在系统日志方面，懂得监控、报告和预警方面的设置。
CommVault 认证系统工程师如果想成为CommVault 认证的系统工程师，您必须参加CommVault 系统管理员和系统工程师两门培训课程并成功通过相关的认证考试。
commvault制造业数据保护方案(销售培训V16)
– “CAD电子文件的收集、积累、整理和归档，由CAD技术总负责人负责，文件形成单位、业务管理部门 和档案管理部门在其领导下都应指定专人管理”。
– “对电子文件的形成、积累、整理、归档应实施全过Lotus 数据库
财务管理
管理软件中的财务管理模块可以帮助企业进行财务、成本和固定资产方面的管 理。管理软件中的进销存模块可以帮助企业更好地管理采购、库存等业务。
数据库
供应链管理(Supply Chain Management)
SCM 对供应、需求、原材料采购、市场、生产、库存、定单、分销发货等的管理， 数据库
管理难度大
– 缺乏对CAE分析仿真数据进行统一管理的系统，导致 数据存放不规范，历史数据和分析报告难以实现重 复使用，导致大量重复计算和分析，且不能保证技 术资料的安全性和保密性。
存储费用高
– 由于CAE要记录结果数据和过程数据，数据量非常大 ，而这些数据十分增贵，需要长期保留，导致存储 费用很高。
制造业数据管理方案 (销售培训）
目录
制造业行业特点分析 制造业数据管理的需求分析 制造业数据管理方案 方案分析对比 案例介绍 方案总结
制造业行业特点分析
制造业规模分类
依据《中小企业促进法》规定，我国企业规模分类标准：
企业规模
小型企业 中型企业 大型企业
职工人数
< 300 < 2000 >= 2000
– ECAD
• Mentor Graphics; Cadence; Synopsys
– 国产:中望CAD、圆方BtoCAD、浩辰ICAD
基础管理技巧培训讲义
基础管理技巧培训讲义一、引言管理是组织内部活动的规划、组织、领导和控制。
作为管理者，需要具备一定的管理技巧来有效地完成各项工作。
本次培训将介绍基础管理技巧，帮助管理者提升管理能力，更好地领导团队，实现组织的发展目标。
二、沟通技巧1.倾听：作为管理者，需要善于倾听下属的意见和建议，了解他们的需求和困难，以便更好地帮助他们解决问题。
2.表达：管理者需要清晰地表达自己的想法和要求，让下属明白自己的意图，避免产生误解和沟通障碍。
3.沟通方式：灵活运用各种沟通方式，包括面对面交流、电话沟通、邮件通讯等，根据不同情况选择合适的沟通方式。
4.反馈：及时向下属提供工作反馈，鼓励他们对工作进行自我评价，促进工作的持续改进和提高。
三、团队建设1.激励：激励团队成员，让他们明白自己的付出会带来回报，从而更有动力地投入工作。
2.培训：定期组织团队培训，提升团队成员的专业技能和综合素质，为团队发展提供强有力的支持。
3.团队协作：培养团队合作意识，鼓励团队成员相互帮助，实现协同效应，共同完成团队的目标。
4.激励机制：建立有效的激励机制，让团队成员有成就感和归属感，促进团队凝聚力的提升。
四、目标管理1.设定目标：明确制定工作目标，让下属了解自己的工作任务，明确工作重点和工作方向。
2.沟通目标：与下属充分沟通目标设定的过程和原因，让下属对目标更加认同，更好地配合工作。
3.追踪目标：及时跟踪目标的完成情况，发现问题并及时调整工作方向，确保目标的实现。
4.激励激励全体团队成员为了共同的目标而努力，对成绩突出的团队成员给予相应的激励，鼓励他们保持积极性。
五、决策能力1.解决问题：管理者需要善于分析问题，并能够迅速做出决策，帮助团队成员解决工作中遇到的问题。
2.风险管理：在做出决策时要充分考虑各种可能的风险和后果，做出决策前要全面评估，避免造成损失。
3.团队参与：在做出一些重要决策时，可以适当地向团队成员征求意见，充分利用团队智慧，作出更明智的决策。
Communication通用电气公司的培训课程课件
Understand how communication plays a key role in your effectiveness as a leader and in delivering business results Learn about the communications model and how to apply it within your work team or department Create an environment that fosters open and honest communication Develop measurable communication action plans that address both business and employee needs
Purpose of Workshop Connecting employees to the business vision
Service Profit Chain
Employee Satisfaction
Employee Loyalty
Employee Productivity
Customer Satisfaction/ Customer Loyalty
Company messages
10%
Business-specific messages
20%
How key messages and market place issues affect my job
70%
Manager’s Role
Facilitator of Understanding
GE’s Communication Model Employee commitment is earned only after basic needs are met
Communication--通用电气公司的培训课程课件(1)
• Hold staff meetings in which people have the opportunity to express their ideas and concerns
• Solicit feedback about your own leadership style
Commitment 6
How can I help?
1 Job responsibilities
What is my job?
Vision, mission, strategy
5
Where are we headed?
How am I doing?
2 Feedback,
performance review, coachingቤተ መጻሕፍቲ ባይዱ
Event or Product
Examples:
E-mail Inside GE CEO web cast
Employee View
A Process
Examples:
Performance feedback Market information Team updates
Manager’s Communication Toolkit 7
• Recognize and act on people’s ideas
• Practice common day-to-day courtesies and civilities
Individual needs
Does anyone care?
Source: Roger D’Aprix Manager’s Communication Toolkit 17
五星级酒店有效沟通培训手册
Effective Communication Training Workbook有效沟通培训手册This workbook has been designed to enhance your communication skills in order to be more effective when interacting with others.为了提高你的沟通技巧，使你与他人沟通时更加有效，我们设计了此培训手册。
Objectives of the programme 课程目标:i.Explain the importance of communication 解释沟通的重要性ii.Identify and avoid roadblocks to successful communication 确定并避免成功沟通的障碍iii.Apply effective communication cycle 运用有效沟通的循环iv.I dentify basic beliefs for communication 明确沟通的基本信条In short, an important part of coming to this training programme is to help you develop your interaction skills by practicing them and receiving feedback in the workshop.简言之，本课程最重要的部分是帮助你在工作场所通过不断的练习与接受反馈来提高你的沟通技巧。
Introduction to Communication 沟通介绍Communication exists at anytime in everywhere. It is an important part of people’s lives at work and home. Today, everyone is being called to interact with a wide variety of people at work, including colleagues,supervisors, suppliers and guests. Communication involves discussing improvement ideas, solving problems, evaluating performance, negotiating with suppliers and planning actions. It is becoming a regular part of people’s job. Effective communication affects how well people do their jobs, the quality of product, the standard of service and whether guests’ expectation are met or exceeded.沟通无处不在，无时不在；沟通是人们工作及生活的一部分。
酒店英语基础沟通培训
酒店英语基础沟通培训本次培训介绍本次培训的主题是“酒店英语基础沟通培训”。
酒店业是一个与人沟通的行业，尤其是与来自世界各地的游客沟通。
因此，具备一定的酒店英语基础沟通技能是非常重要的。
本次培训的目标是通过一系列有针对性的培训内容，帮助酒店员工提升他们的英语沟通能力，以便更好地与国际游客进行交流。
培训内容主要包括以下几个方面：第一部分是酒店英语口语表达培训。
将重点讲解酒店常用英语口语表达，如问候、介绍、接待、引领、咨询、解答等，同时还会一些实际情景的模拟练习，让员工能够在实际工作中更好地运用这些表达方式。
第二部分是酒店英语听力理解培训。
将通过听力练习，帮助员工提高对英语口语的理解能力，尤其是对酒店常用语的理解。
我们也会一些实际对话的听力材料，让员工能够熟悉并理解各种场景下的英语对话。
第三部分是酒店英语书面表达培训。
将教授如何用英语书写酒店常用的文件，如订单、发票、入住通知等。
我们也会一些实际的文件编写练习，让员工能够在实际工作中能够熟练地使用英语书写各种文件。
第四部分是酒店英语文化差异培训。
将讲解一些与酒店业相关的文化差异，如西方文化与中国文化的差异，以及一些其他国家和地区的文化特点。
通过了解这些文化差异，员工能够更好地理解和尊重不同文化背景的游客，提高服务质量和顾客满意度。
本次培训将采用互动式教学方式，包括讲解、示范、练习和互动讨论等。
将一些实际案例和情景模拟，让员工能够在实际工作中更好地应用所学的英语沟通技能。
通过本次培训，我们相信酒店员工的英语沟通能力将得到有效的提升，为他们更好的服务质量和顾客体验。
希望每位员工都能积极参与，充分利用这次培训机会，提升自己的英语沟通能力。
谢谢！以下是本次培训的主要内容一、培训背景随着全球化的不断深入，酒店业作为服务行业的代表，面临着越来越高的国际化标准和要求。
作为酒店员工，与来自世界各地的游客进行有效沟通是必不可少的技能。
然而，我们发现在实际工作中，很多员工在英语沟通方面存在一定的困难，这不仅影响了服务质量，也影响了顾客的满意度。
阿联酋航空内部培训资料
Prepare for Take-Off Cabin Crew pre-course workbook3Pre-course Information34Chairman’s welcome“I look forward to you joining our team and being part of our future success, as we grow and expand our business globally.”HH Sheikh Ahmed bin Saeed Al-Maktoum Chairman & Chief Executive,Emirates Airline & GroupThe Emirates StoryEmirates was launched on 25th October 1985 and is based in Dubai. Wholly owned by the Government of Dubai, the Airline has developed, expanded and stayed ahead of the competition.Emirates is one of the fastest growing international airlines with one of the youngest fleets in the sky and more than 400 awards for excellence worldwide.The secret of Emirates success is not only the growth, but also striving to provide the best service in the industry. Growth has never been lower than 20% annually, and the airline has recorded an annual profit every year since its third year of operation.Emirates aim is to develop Dubai into a comprehensive aviation hub.For further information on The Emirates Story refer to Click on About EmiratesActivity 1: The Emirates GroupEmirates is more than an airline. Refer to the above website and list below other operating divisions of theEmirates Group?As part of the Emirates Group you will be working with over approximately 110 different nationalities: This exciting multicultural environment provides an opportunity to work with people from different nationalities and cultures on a day-to-day basis.To help gain an insight into the various customs, Please click on the below links to access information on cultural characteristics:5Customs and cultures in the Middle EastCustoms and cultures in Europe and the Americas Customs and cultures in Asia and AfricaER = Extended RangeLR = Long RangeURL = Ultra Long RangeThe Emirates FleetEmirates boasts a magnificent fleet of aircraft. Cabin Crew members will be be trained and licensed to fly on both the Airbus and Boeing Aircraft. The table below reflects a more detailed overview of our fleet.For further information on the Fleet refer to Click on Flying with Emirates Click on Our FleetActivity 3: The Emirates FleetRefer to the above website and list below features of the A380-800. The Fact Sheet will help you.6The Emirates DestinationsEmirates is one of the fastest growing airlines in the world, now serving over 100 destinations.These destinations are divided into three areas – • Europe and The Americas • Middle East • Asia and AfricaIstanbulMuscatDammam Bahrain Riyadh DohaSanaʼaJeddahKuwait TehranDubaiAmmanDamascus Beirut For the latest information on the Emirates destinations refer to Click on Destinations & Offers Click on Route Map7For the latest info on Emirates new destinations refer to Click on Destinations & Offers Click on New Routes8Activity 4: DestinationsMark the position of the following countries on the map below.a) Maltab) Lebanonc) Cyprusd) Australiae) EgyptWhich area do these destinations fall under?a) Malta:b) Lebanon:c) Cyprus:d) Australia:e) Egypt:9Greenwich Mean Time (GMT)All places on the globe have a latitude (their distance North or South of the Equator) and a longitude (their distance East or West of the Greenwich Meridian). As Greenwich, England is zero degrees longitude, time is measured from this point and is defined as Greenwich Mean Time (GMT).GMT is used in the aviation industry. It may also be referred to as Zulu Time (ZT) or Universal Time Co-ordinated (UTC).• Time east of Greenwich is GMT plus (+) hours• Time west of Greenwich is GMT minus (-) hours11The 24-Hour ClockThe time format used in aviation is the 24-hour clock, whereby time is recorded by numbers only and not “am” and “pm”. This is also referred to as military time, army time or railway time. Airlines use this in their flight schedules and rosters. The diagram below gives an indication how to use the 24-hour clock.Examples:8.00 am 5.30 pmActivity 6: 24-Hour ClockChange the below timings to a 24-hour clock format.11.15 am 10.45 pm3.30 am3.00 pmAfter Midday(Figures in red outside the clock face)1.00 am is 0100 3.00 pm is 15006.30 am is 06309.45 pm is 214512.00 midday is 120012.15 midnight is 001512010019000600180012002400110009002100The Phonetic AlphabetThe phonetic alphabet is a set of words used instead of alphabetic letters in radio communication. Each word stands for its initial letter and is used internationally by aircraft, maritime units, amateur radio operators and the military. It is used in two-way radio communications to help reduce the affects of noise, distorted audio and radio operator accents.For instance, some letters which can easily be confused are «D» and «B». By using the phonetic alphabet, «Delta» and «Bravo», these are easily distinguished.For example, when the Captain is calling the Air Traffic Control tower to identify the aircraft he will use the number on the tail e.g. A6 EAC, and pronounce it as “Alpha Six Echo Alpha Charlie”It is important that this Phonetic Alphabet is known.Activity 6: Phonetic AlphabetHow will you pronounce EK47 DXB using the phonetic alphabet?A A lpha N N ovemberB B ravo O O scarC C harlie P P apaD D elta Q Q uebecE E cho R R omeoF F oxtrot S S ierraG G olf T T angoH H otel U U niformI I ndia V V ictorJ J uliet W W hiskeyK K ilo X X rayL L ima Y Y ankee MM ikeZZ ulu13Airport CodesAll airports around the world are identified by a three letter code. These codes are used to identify airports and they are also used in timetables, baggage tags, tickets and Airline and Global Reservation Systems. The International Air Transport Association (IATA) in Geneva is responsible for these codes and they are usually based on the airport nameIn the table below reflects the airport codes of countries within the Emirates network.For the latest information on the Aircraft codes refer to Click on Plan and Book Click on Essential Information Click on Airports WorldwideBefore we introduce you to the Emirates Cabin Crew uniform, we will be providing you with a training uniform. This uniform is a red polo shirt that you will need to wear with black trousers. Please look at the photo and read the information below about the company expectations/standards while wearing this uniform. This uniform will be worn from day 1 of SEP and each day until you are in service training after which you will be provided with your cabin crew uniform.Polo Shirt x2 provided by EmiratesYour polo shirt should be tucked in loosely into the waistband of your trousers and gently eased out to allow the fabric to fall neatly.Black trousersThese need to be your own and can be of smart or casual style. Combat, three-fourth length trousers, ripped or torn may not be worn.ShoesBlack pumps, trainers or any preferred style of black shoe may be worn. For the ladies, these must be flat.Personal Grooming - Ladies Hair Must be clean and neatly tied away from the face at all times.Make-upMust be worn at all times including foundation, blusher, mascara and lipstick.Nails To be well manicured with a minimum of clear polish at all times.Jewellery One pair of stud earrings, no necklace and one ring per hand.Watch A conservative styled watch is to be worn at all times.Personal Grooming - GentlemenHairMust be neatly trimmed and worn in a conservative style. Excessively spiked or gelled hair is not permitted.Facial Hair Must be clean shaven every day. A moustache is permitted provided it is neatly trimmed. Side burns must be no lower than the centre of the ear.Jewellery Only a ring is permitted.WatchA conservative styled watch is to be worn at all times.General BehaviorNo other items other than those mentioned should be worn with the uniform. Visible piercings, tattoos or henna is not permitted.You are required to report for duty dressed correctly in the uniform provided. You must look well groomed throughout your duty and until you return to your accommodation.• Smoking - Smoking is only permitted in the designated area which is on the 7th floor outside balcony.• Eating - Eating is only permitted in the designated areas which are break out rooms on all floors and the 7th floor restaurant. Eating or drinking is not allowed whilst walking around the college or standing in corridors.Please remember that you are representing Emirates Airline whenever you are in uniform and therefore you are expected to act in a professional manner at all times.17Male StaffAcceptable attire includes • Coloured wool, cotton or linen suits• Long-sleeved, well-pressed dress shirts, with button-down or straight collar with a tie • Coordinated blazers, jackets or jumpers with dress trousers• Woven leather loafers or smart shoes with socks; shoes should be always polished • Minimal but high quality accessories such as ties, belts and jewelleryMale Grooming Facial hair Clean shaven at all times.Hair Care Neat, well trimmed style.Skin CareMen have a built in advantage, because daily shaving acts as naturalexfoliation, regularly removing dry, dead skin from the skin surface. A facialcleanser and a light moisturizer formulated for your skin type are the mostimportant skin care products for any man.Fragrance Wear colognes or scented aftershaves with a light touch.Other grooming details such as hand care, dental hygiene, hair care and controlling perspiration are important for every professional.Unacceptable attire includes • Jeans of any type• Sweat pants or jogging pants• Shorts of any type or length• T-shirts of any type• Tank and cropped tops, any upper body garment that bares the shoulders and/or exposes midriff skin• Sweat shirts• Garish print sport shirts• Sport team jackets• Hiking boots, sneakers, tennis/running/training shoes and sandals of any kind.Female StaffAcceptable attire includes • Tailored trouser suits• Skirted suits, tailored separates or tailored business dresses• Blouses with short or long sleeves• Court shoes, sling backs or peep toed shoes• Accessories such as scarves, gold or stainless steel watch and minimum jewelleryFemale Grooming:A professional image is made up of many elements, but they all come together to make one powerfulstatement.Hand andnailsFrequent application of a hand cream will prevent dryness and chipping.Nails look better buffed and polished.HairEffective hair styles are perfectly cut and shaped, look natural, not overlysprayed and flatter the individual face and skin tone. Wild curly hair needs tobe secured in a suitable style. Hair colour should be of a natural look.Skin CareA day and night cleansing routine removes make-up, environmentalpollutants, oil perspiration and debris from your skin. Moisturizing softens theskin and attracts moisture from the air. Products that contain (humectants)emollients keep the skin soft. The sun is the worst enemy of the skin. Sunprotection is essential with every day basics.Make-upNatural make-up is recommended; it conceals flaws, accentuates attractivefeatures and creates a polished look.Fragrance Consider choosing a light, fresh scent and apply it sparingly.Business Dress Code When Visiting Emirates FacilitiesWhen visiting the Emirates facilities, all employees are required to dress according to the dress code (BUSINESS APPROPRIATE). This is to maintain the company’s cultural and professional image. Some basic examples are mentioned below:18Female StaffUnacceptable attire includes • Denim trousers, skirts, dresses or jackets• Leggings or skin tight trousers• Tight clothes of any nature which would be perceived as revealing• Shorts of any type• Leather trousers, skirts or jackets• Mini/Short skirts (shortest acceptable length is mid knee)• T-Shirts• Garments with printed slogans• Tank tops, camisoles or spaghetti strap tops, any strapless or sleeveless upper body garment that bares the shoulders or one that exposes midriff skin• Sweat shirts• See-through voile or chiffon blouses, skirts or trousers or excessively scanty ortransparent garments in general• Excessively plunging or revealing necklines• Sneakers, strappy sandals and flip flops19Induction • Welcome to Emirates • Welcome to training• Corporate Induction• Customer Journey Training • Discover Dubai Tour• E-Learning• Medical FormalitiesImage and Uniform • Uniform standards • Nail care• Fitness and nutrition • Skin care• Hair care• Make-upInduction and Image and UniformSafety andEmergencyProcedures (SEP)SecurityGroup MedicalTraining (GMT)Cabin Service Training(CST)Cabin Crew Training ProgrammeThe Cabin Crew Training Programme is intense and covers the five disciplines outlined below:(1) Induction and Image and Uniform Training ProgrammeThe following topics will be covered –(2) Safety and Emergency Procedures Training Programme (SEP) The following topics will be covered-Please ensure you familiarise yourself with the aviation terminology at the back of this booklet.Aircraft Specific • Types of aircraft• Emergency equipment • Aircraft SystemsGeneral Safety • Anticipated emergencies• Decompression• Fire• Survival after an emergency evacuation • Turbulence• Unanticipated emergenciesLegal Licensing Sessions • Basic aeronautics• Cabin Crew briefings• Crew Resource Management (CRM)• Flight Time Limitations (FTL)• Licensing requirements• Manual Safety DemonstrationsIt includes:• theory sessions in a class room environment• practical sessions on a flight simulator• daily feedback on performanceThroughout training observation and assessment will occur on the following four competency areas:1. Professional Awareness2. Professional Image3. Interacting with Colleagues4. Interacting with Passengers20Although the above topics will be covered in detail during the set programme, we recommend that you visitthe below website in preparation for the course.• Crew Resource Management: /crm.html: /wiki/Crew_Resource_ Management• Decompression: /wiki/Cabin_pressurization• Ditchings: /wiki/Ditching• Fire: .au ( search ‘Fire’ )• Turbulence: .au ( search ‘turbulence’ ): /wiki/Turbulence(3) Security TrainingThis training programme covers the following topics:Security Classroom • Sabotage• Security checks• Hijacking• Weapons recognition• Customs regulations and Outstation procedures • Conflict management• Personal securityCabin Service Trainer (CST) / Emergency Evacuation Simulator (EES)• Sabotage and Least Risk Bomb Location (LRBL)• Pre-departure security checksSecurity Self Defence Room • Advanced restraint techniques • Self defence techniquesGuidelines for personal security in Dubai/Outstations.Home security:• Always lock your front door of the apartment• Do not give your keys to anyone, i.e. cleaners, friends, etc…• Check that valuables are kept in a safe placeOut and about in Dubai:• Keep valuables close at hand, i.e. mobile phones, handbags, etc…• Ride in reputable and marked taxis only• Keep company information confidential• Don’t accept anything from strangers, i.e. food, drinks, cigarettes, etcHotel security:• Don’t mention your room number out loud• Check your room with your door open• Become familiar with your emergency exits• Check I.D’s of persons entering your room, e.g. room service• When leaving your hotel, check that all possessions are secure, i.e. lock baggage, use your hotel safe. Out and about at an Outstation:• Be respectful of local culture, customs and laws• Do not wear too much expensive jewellery• Avoid the ‘rough’ areas of your city. Check with your hotel concierge if in doubt.• Don’t travel more than 50 miles (80 km) from your hotel. Be within one hour’s travel by land.• Leave a contact number with your Purser/SFS when you’re leaving and not staying at a hotel• Don’t accept anything from strangers, i.e. food, drinks, cigarettes, etc…Baggage:• Be responsible for the contents of your own bags• Pack your own bags• Don’t carry anything for anybody• Never leave your baggage unattended, i.e. at airports, hotels, etc…, and keep it locked.2122(4) Group Medical Training (GMT)The table below highlights the subjects which will be covered in the classroom and through home assignments.(5) Cabin Crew Service Training Programme (CCST)Classroom Topics• Aircraft Medical Equipment • Anaphylactic Shock • Asthma• Back Care & Manual Handling• Basic Anatomy & Physiology • Basic Life Support • Bleeding• Breaking Bad News • Burns • Choking• Diabetes • Epilepsy• First Response (Definition, Aims)• Fracture • Health Promotion • Heart Disorders • In-flight Childbirth• Medlink (ground medical assistance)• Shock• Sprains & StrainsE-learning Module• Cardiac Emergencies Pre-course assignment Topics• Abdominal/Chest Injuries • Alcohol Intoxication• Appendicitis • Death on Board • Dislocation • Eye Injury• Food Poisoning • Head/Neck Injury • Hyperventilation • Stroke• Temperature Related IllnessWe recommend to you visit the website listed below in preparation for the In-flight Medical Care and Basic Life Support course American Heart Association /American Red Cross /St.Johns Australia .au/St.Johns UK /sja/first-aid-advice.aspxOur Customer Experience• The Emirates Group • Cultural Understanding • Customer Profiles• Communication Skills • Your Working Environment • Etiquette & Ambience • Food & Beverage • DocumentationPrepare to Fly• Cabin Crew Manager Talk/Human Resources Talk• Scheduling talk • IT Refresher• Licensing requirementsCabin Crew and Training Team OverviewManager Cabin Crew MCC Cabin Crew Managers report to their designated Manager of Cabin Crew on a regular basis with any related issues to crew and they will oversee the development of their team and the department.Cabin Crew Managers CCM Crew will be designated a specific Cabin Crew Manager who they willreport to on a regular basis to assess their onboard performance.Senior Flight Purser SFP To provide feedback on the overall Service Delivery products onboardand monitor quality control.Purser PUR Responsible for the performance of the cabin crew and all aspects ofthe cabin service (in all cabins). Team leader.Senior Flight Steward/ess SFS Senior crew member responsible for the crew and service in Economyand Business Class cabins.First Class Crew - Grade 1FG1Responsible for the delivery of the in-flight product in the First Classcabin.Business Class Crew – Grade 1G1Responsible for the delivery of the in-flight product in the BusinessClass cabin.Economy Class Crew – Grade 2G2Responsible for the delivery of the in-flight product in the EconomyClass cabin.Ab-initio – GraduatingSupernumerary SUPY Once you have graduated from training you will have a supernumerary flight on both the Airbus and Boeing aircraft or A380 aircraft.A supernumerary is an additional member of the team who is part of the initial crew complement.Training Specialists TS Training Specialists are our training professionals who are responsible for design, delivery, evaluation and the quality of our training. Many ex Cabin Crew have taken this career path.Training Officers TO Training Officers are responsible for delivery of our courses in partnership with the Part-Time Trainers. This role is the first step on the career path to Training Specialists.Part-Time Trainers Part-Time Trainers are members of the cabin crew team who spend their time training our Abinitio and existing crew for upgrade courses. You will meet them in your course!2324At Emirates we take into consideration the preferrred learning styles of the individual. We find this important when encouraging you to learn. Although most people have a preferred style, we understand that every learner develops through a blend of styles. We deliver learning through an awareness of a blend of styles, which suits the broad needs of a group. Furthermore this gives you the opportunity to develop alternative learning styles, along with the sense of achievement and a willingness to take on more training situations in your future career.Our group of dedicated and enthusiastic trainers are here to help you develop your knowledge and skills, in order for you to become a cabin crew member. You can find further details on learning styles below:Learning StylesLearning styles are ways in which each person concentrates, processes, absorbs and retains, new and challenging information.Learning styles fall into three main categories:1) Visual – information is presented through pictures, videos, books.Learning Strategies• As much as possible, translate words and ideas into symbols, pictures and diagrams.• Draw symbols and pictures to facilitate recall.• Mark the margins of your workbook with key words, symbols, and diagrams to help you remember text.• Use highlighter pens of contrasting colours to “colour code” information.• When learning mathematical or technical information, make charts to organize the information. • Create charts and diagrams to illustrate key concepts.• Use the computer to assist in organising material that needs to be memorised.• Visual • Auditory• Kinesthetic2) Auditory – information is presented orally.Learning Strategies• Work with a “study buddy” on an ongoing basis to review key information and prepare for exams.• Talk out loud to aid recall - read your notes and textbook out loud.• Tape record lectures and replay these later• Create your own audio tapes by reading notes and textbook information into a tape recorder.• When learning mathematical or technical information, “talk your way” through the new information.State the problem in your own words.• Reason through solutions to problems by talking out loud to yourself or with a study partner.• To learn a sequence of steps, write them out in sentence form and read them out aloud.3) Kinesthetic – you are physically doing a ‘hands on’ activityLearning Strategies• As much as possible, translate words and ideas into symbols, pictures• Note down key words/draw pictures/make charts to help you remember the information• When studying, walk back and forth with notes and read the information out loud.• Think of ways to make your learning tangible, i.e. something you can put your hands on.• When reviewing new information, copy key points onto a large writing surface.• Make use of the computer to reinforce learning - use graphics, tables and spreadsheets to furtherorganise material that must be learned.• Listen to lectures while exercising. Make your own tapes containing important course information.Activity 9: Learning Style QuestionnaireTo find out your learning style:• complete the questionnaire in the next section.• add your score to determine your learning style.• bring the completed questionnaire to training on day 1 of Induction.(Bibliography for Learning Style Preference Information was taken from Learning Styles Survey bySuzanne Miller)For further information you can search“Learning Styles” through various websites.2526Brain FoodsThe brain is an extremely active organ, making it a very hungry one. The brain cells are more sensitive to what you eat than the cells which are located elsewhere in the body.Did you know that the food we eat not only affects the body, but may even have more of an influence on how the brain works. By eating the right food, you can enhance your mental capabilities – help your concentration, magnify your memory, keep yourself motivated and defuse stress! These foods are also known as “Brain Foods”“Brain foods” improve the following brain functions So be nice to your brain! Give it the right nutrients by trying to incorporate the below foods into your every day eating habits.Avocado Bananas Beef Broccoli Brown Rice Cantaloupe Melon Cheese Eggs Milk Oatmeal OrangesPeanut ButterPeas/Green BeansPotatoes Romaine Lettuce Salmon/Oily Fish Soya bean Spinach TunaTurkey/Chicken Walnuts Water Yoghurt• Concentration • Enhanced Memory • Better CoordinationLearner Style Preference QuestionnaireName:Read the following questions and circle the response that best describes you.1. When learning something new, you…a) Like to have the aid of diagrams, posters, or a demonstration.b) Like to have verbal instructions.c) Just go for it and try it out!2. When you are reading, do you…a) Visualise in your mind the descriptive passages?b) Enjoy the character’s dialogue?c) Sometimes read action stories, but would prefer notto read?3. When you are spelling, do you...a) Try to “see” the word?b) Sound the word out before or as you spell it?c) Write the word down to find out if it looks or “feels”right?4. When concentrating on something, you…a) Are distracted by movement and untidiness aroundyou.b) Are distracted by noises in the area in which youare working.c) Have difficulty sitting still for even short periods oftime5. When problem solving, you…a) Write the problem down or draw diagrams to visualize it.b) Talk to someone (or yourself) about it.c) Try and use concrete objects to find a solution.6. If you are putting something together, you…a) Follow instructions and look at the pictures.b) Wish there was a video tape or a tape explainingwhat to do.c) Ignore the instructions and figure it out as you go!7. When trying to recall names, do you remember…a) The person’s face but not their name.b) The person’s name but not their face.c) Clearly the situation in which you met them.8. When giving directions to someone, you…a) Visualise the route first or draw a mapb) Give clear, concise instructions.c) Move your body and gestures as you give thedirections9. If you need help with a particular computer application, would you…a) Look for pictures or diagrams to explain thesolution?b) Ask someone for help or call a help desk?c) Persevere and try to figure it out yourself?10. You can remember a list of items best if you…a) Write them down.b) Recite the list to yourself.c) Use your fingers to count the items off.What is your learning style preference?Scoring: Add the total number of responses for each letter (A,B,C) and record each total below.A B CMany people have more than one learning style, so you may find you have some responses in each category. The category with the greatest number of responses may be your main learning style.If the majority of your responses were (A), you are a Visual learner.If the majority of your responses were (B), you are an Auditory learner.If the majority of your responses were (C), you are a Kinesthetic/Physical learner.You may find that you have a combination of learning styles.27。
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MediaAgent 介质服务器
真正往备份存储设备上读 /写数据 维护该介质服务器上所有 作业的索引信息和索引缓 冲区信息 维护和管理去重数据库 作业的索引信息会和备份 任务一起写入介质 能支持Windows, UNIX, Linux 和Netware系统.
Index Cache
MA
Data Storage
Subclient Subclient
理解存储策略
• • • Storage Police：是一组数据拷贝（Data Copy）的集合，它定义了用户备份 数据的ILM方案。 Data Copy：每个数据拷贝定义了相关的备份数据类型，目的设备和保留时间 的策略。共有3种类型的数据副本。 Aux Copy：辅助拷贝是一个操作，该操作是在一个存储策略中，将该存储策略 中备份的数据按照一定的规则和时间策略，从一个数据拷贝复制到另外一个拷 贝。
YES YES YES YES 分钟、小时、 天 小时、天 几周 几月 几年
恢复点（RPO）
恢复时间（RTO） 数据保留时间
能容忍丢失多少数据？
要多久才能恢复
没丢失
实时
秒、分钟、小 小时 时 分钟、小时 不能 分钟 几小时 几天
能恢复多长时间内丢失的 不能 数据
数据保护系统主要有5个目标：防止物理错误、防止逻辑错误、满足 RPO及RTO、满足数据保留的时间，没有一种单一的数据保护算法能 同时完全满足这5个目标。因此一个完整的数据备份系统应该是这几 种算法结合而构成。
1 2
3 4
数据保护基本概念 备份概念介绍
CommVault基本架构
备份系统基础设计 CommVault备份系统基础管理
5
CV的三层体系结构
Oracle
Exchange
Informix
Lotus Notes
Share Point AIX
SQL
SAP
NetWare
VMWare Hyper-V
HPUX
操作系统备份：
操作系统备份除了需要备份相应的文件系统外，还需要备份操作系统的状态和分区信 息，以方便恢复操作系统和应用程序环境；
数据库备份介绍
数据库系统的备份过程：
首先将数据库至于热备模式
此时数据库文件是静止不动的，所有的实时更新，都写入数据库日志中
此时备份数据库文件，可以确保数据库的一致性，并且数据库仍然可以运行； 但此时数据库运行的性能会下降 备份数据库文件结束后，数据库从热备模式变为正常模式
BU BU
Failure 出错时刻
Recovery Time Objective
Recover
数据保护时间轴
12 hrs
12 hrs
12 hrs
12 hrs
12 hrs
12 hrs
备份传输模式
生产系统 生产系统
LAN
LAN
主控服务器
备份服务器
SAN
LAN Backup
生产系统
LAN-free Backup LAN
备份服务器 生产系统
LAN
备份服务器
SAN
SAN
Server-free Backup
7
Server-less Backup
数据保护方法对比分析
RAID 物理错误 （47%） 逻辑错误 （53%）
自然灾害 硬件失效 人工出错 软件失效 病毒 YES
复制
YES YES
快照
备份
YES
YES YES YES YES
理解客户端数据源结构
Client Host Uniquely addressable host 唯一的主机标识 File System or Application data 文件系统或应用数据
iDataAgent iDataAgent
Hierarchical Control
BackupSet BackupSet
iDataAgent 智能数据代理
支持所有主要文件系统和应用
安装iDataAgent的主机被称为 客户端
iDA
Application Data
一个客户端能安装多个 iDataAgent，但至少必须安装1 个基本模块 iDataAgent有多种类型，包括：
基本模块（文件系统）
应用在线备份模块（Oracle，SQL 等） 其他功能模块（QR，DM等）
LINUX
Windows
Solaris
Tru64
Library
MediaAgent
Windows NetWare Linux
MediaAgent CommServe
MetaData Jobs Control GUI&WEB Service
Library
Disk Library
HPUX Solaris AIX
对备份集合中所有数据进 完全恢复系统需要的时间 行备份 最短，可靠性最高。 对自上次备份后改变的数 存储的数据最少，备份速 据进行备份 度最快。
差量备份
恢复时仅需要最新全备份 对自上次全备份后改变的 和相应的差分备份，备份 数据进行备份 速度比全备份快。
将上次全备份和与其相 关增量备份或差量备份 重新组成一个全备份 第一次全备份后，不再需 要进行全备份，可进行永 久增量/差量备份
合成全备份
10
文件/OS备份介绍
文件备份是最基本的备份，类似于拷贝 文件系统的增量备份：
在文件系统增量备份中，如果1个文件中一个字节被修改，那这个文件也必须被整个 备份到增量备份中。
打开文件备份：
在WINDOWS系统中，当一个应用锁定某个文件时，该文件是不能被其他应用访问。所 以也不能被备份系统备份。如果要备份该文件，现在流行的方式是采用快照方式的打 开文件备份。原理是通过在数据卷上产生一个静态的快照，备份系统从这个静态快照 卷上读取文件进行备份。由于应用程序不会锁定快照卷上的文件，所以就能备份了。 在UNIX和Linux环境下，即使应用锁定了某个文件，该文件还是能被读取和备份的。 所以，UNIX和LINUX不需要打开文件备份方式。
•
•
计划策略设计
存储策略设计
• • • 归档数据：往往指的是这些备份介质必须被保留很长时间，往往>=1年；同时经常是被 保留在异地，例如：银行，保险柜等。这些数据通常是以全备份的方式保留的。 循环周期：指的是备份数据经过了一个循环，1个循环包括了1个全备份和到下一个全备 份间的所有其它类型的备份；所以，最后一个循环周期肯定是一个开发的循环（因为没 有下一个全备份） 保留时间：指的是备份数据需要保留的天数。
CommVault去重工作原理
次序
1. 2. 3. 4. 5.
读取数据 计算Hash值（SHA256） 传输Hash值到MA 和MA的DDB中键值进行比较 写数据到备份磁盘 • 如果是新的数据写人备份磁盘 • 如果是老的数据，将原始指针 写入磁盘
Restore数据和DDB无关
DDB
DISK
备份系统基本概念介绍
虚拟环境备份介绍
虚拟系统（VMWare/Hyper-V/Ctrix）的备份过程：
备份软件首先发送指令，让虚拟机产生快照
此时虚机快照是静止不动的，所有的实时更新，都写入日志中
此时虚拟机数据文件，可以确保虚拟机的一致性，并且虚拟机仍然可以运行； 但此时虚拟机运行的性能会下降 备份虚拟机数据文件结束后，备份软件发送指令，删除快照
Enterprise
备份系统基本概念介绍
1 2
3 4
数据保护基本概念 备份概念介绍
CommVault基本架构
备份系统基础设计 CommVault备份系统基础管理
5
备份系统设计
• 备份系统设计的最关键因素就是这些：
• 备份计划的制定 • 数据保留策略 • 备份内容制定 所有这些关键因素，在CV中都是通过2个策 略来制定的： • 备份计划策略－备份计划的制定 • 存储策略－数据保留和备份设备设计 通过子客户端将备份计划，内容和保留策略 关联在一起
文件服务器 磁带库 备份服务器 数据库服务器 磁带
3
恢复
恢复（Recovery）
重新创建生产系统应用或计算环境的过去操作状态 在应用或计算环境被破坏或其他原因导致的不能使用后，需要进行 恢复操作 恢复模式：完全恢复，小颗粒恢复
文件服务器
磁带库
磁带
备份服务器
数据库服务器
4
快照
快照
原先写入数据库日志的数据再更新到数据库文件中
数据库系统的备份注意点：
数据库备份需要备份数据库环境信息 数据库备份需要备份数据词典（ORACLE是控制文件，MSSQL是Master数据库）
可以通过频繁的备份数据库日志文件提高RPO
数据库的运行往往是捆绑在相应IP地址上，所以让恢复的数据库正确运行， 往往需要考虑IP地址的设定
一种快速数据保护技术，快照是某个数据集在某一特定时刻 的镜像，也称为即时拷贝，是数据集的一个完整可用的副本。
产生快照数据只要几十秒钟 产生的快照数据，可以直接使用 存储设备产生的快照数量是有限的
生产数据
快照数据
常用快照产品：
存储设备：EMC TimeFinder、 IBM FlashCopy、 HDS ShadowImage、 NetApp Snapshot 卷级别：Veritas Volume Manager、Linux LVM、Microsoft® Windows® VSS 文件系统级别：AIX JFS2、Veritas File System
5
什么是RTO/RPO？
RTO (恢复时间目标) — 在业务中断后的某一个时间点，业务的进程或 应用服务必须恢复，确保业务正常进行（您能接受多长的宕机时间） RPO (恢复点目标) — 在已确定的RTO内，应用数据或文件系统信息必 须恢复到某一个时间顺序点 (您能接受丢失多少数据）