接待英语100句

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酒店前台英语100句

酒店前台英语100句欢迎和问候语：1) Good morning(afternoon, evening),sir(madam).早上(下午、早晨) 好，先生(夫人) 。

2) How do you do ? 您好！(初次见面)How do you do ? 您好！Glad to meet you . 很快乐见到您。

3) How are you ? 您好吗？Fine ,thanks. And you ? 好的，谢谢。

您呢？4) Welcome to our hotel(restaurant, shop). 欢迎您到我们宾馆(餐厅、商店) 来。

5) Wish you a most pleasant stay in our hotel . 愿您在我们宾馆过得愉快。

6) I hope you will enjoy your stay with us . 希望您在我们宾馆过得愉快。

欢迎和问候语：1) Good morning(afternoon, evening),sir(madam).早上(下午、早晨) 好，先生(夫人) 。

2) How do you do ? 您好！(初次见面)How do you do ? 您好！Glad to meet you . 很快乐见到您。

3) How are you ? 您好吗？Fine ,thanks. And you ? 好的，谢谢。

您呢？4) Welcome to our hotel(restaurant, shop). 欢迎您到我们宾馆(餐厅、商店) 来。

5) Wish you a most pleasant stay in our hotel . 愿您在我们宾馆过得愉快。

6) I hope you will enjoy your stay with us . 希望您在我们宾馆过得愉快。

(主人刚入店时)I hope you are enjoying your stay with us . 希望您在我们宾馆过得愉快。

幼儿英语幼儿园常用英语100句

幼儿英语幼儿园常用英语100句你知道宝宝学英文的进程是怎样的么？你知道幼儿园教师是怎样与孩子沟通的么？你知道幼儿英语常用的100句英文都有哪些么？诺美国际少儿英语精选出这100句常用英语，与你共勉哦~I. Reception入园接待1. Hi! / Hello! 你好！2. Good morning. 早上好。

3. Hello, nice to meet you. / Nice to see you. 你好，见到你真高兴。

4. How are you? I am fine, thank you. 你好吗？我很好，谢谢。

5. Please say bye-bye to your mummy / daddy. 请和妈妈/爸爸说再见。

6. Come in, please. 请进。

7. Come on. / come here, please. 请过来。

8. Take off your coat. 脱掉外套。

9. Please put on your morning check- card. 请把晨检牌带好II. Group Activity集体活动1. Are you ready? 准备好了吗？2. Let’s start. 让我们开始。

3. Who can tell me? / Who can answer me? 谁能告诉我？谁能回答？4. Look at me. 看着我。

5. Look at the blackboard. 看黑板。

6. Be quite. / Keep quite. 保持安静。

7. Sit well. / Sit nicely. 坐好。

8. Put up your hand. / Put down your hand. 把手举起来/ 把手放下。

9. Stop talking. 别说话。

10. Is that clear? / Do you understand? 清楚了么？你明白吗？11. Read with me. 和我一起读。

英语礼仪接待100句

英语礼仪接待100句**English Etiquette Reception 100 Phrases: The Golden Key to Cross-Cultural Communication**In the globalized world, the ability to communicate effectively in English, especially when it comes to etiquette, has become an essential skill. From greetings and introductions to farewells and apologies, mastering the art of English etiquette can open doors to newopportunities and foster meaningful relationships. Here are 100 English phrases that can help you navigate theintricate world of cross-cultural communication with ease and grace.**1. Greetings and Introductions*** Good morning/afternoon/evening. * How do you do? * Nice to meet you. * I'm pleased to introduce myself, my name is... * It's a pleasure to make your acquaintance.**2. Expressing Gratitude*** Thank you very much. * I appreciate your help. * I'm grateful for your support. * Many thanks for your kindness.**3. Apologies and Responses*** I'm sorry for the inconvenience. * Please forgive me for my mistake. * Excuse me, I didn't mean to... * It's quite alright, don't worry about it.**4. Requests and Favors*** Could you please help me with this? * I would appreciate it if you could... * Might I ask a favor of you? * Would you mind doing me a small favor?**5. Invitations and Responses*** Would you like to join me for a cup of coffee? * I'd be delighted to accept your invitation. * Thank you for inviting me, but I'm afraid I can't make it. * Perhaps we can reschedule for a later date?**6. Polite Conversations*** How are you finding your stay here? * The weather has been quite pleasant lately. * I enjoyed our last conversation, it was very insightful. * I'm sorry to hear that, perhaps there's something I can do to help.**7. Farewells*** It was a pleasure meeting you, goodbye. * Thank you for your time, I hope to see you again soon. * Goodbye and take care. * Stay in touch, I'd love to hear from you.**8. Dining Etiquette*** Please, help yourself to the buffet. * Would you like to see the menu? * Thank you for the delicious meal. * Could you pass me the salt, please?**9. Business Etiquette*** It was a pleasure working with you. * I appreciate your prompt response. * Could we possibly schedule a meeting to discuss this matter further? * Thank you for your business partnership, it's been a pleasure.**10. General Manners*** Please, after you. * Excuse me, could you please tell me where... * Thank you for your patience. * Would you mind keeping the noise down, please?Mastering these 100 English etiquette phrases will not only enhance your communication skills but also reflect your respect and consideration for others. Remember, etiquette is not just about saying the right thing, butalso about listening, understanding, and respecting the cultural differences that make our world rich and diverse. **英语礼仪接待100句：跨文化交流的金钥匙**在全球化的世界中，用英语进行有效沟通的能力，特别是礼仪方面，已经成为一项必备技能。

外贸英语之干货：接待客户常用口语

外贸英语之干货：接待客户常用口语（经典版）编制人：__________________审核人：__________________审批人：__________________编制单位：__________________编制时间：____年____月____日序言下载提示：该文档是本店铺精心编制而成的，希望大家下载后，能够帮助大家解决实际问题。

文档下载后可定制修改，请根据实际需要进行调整和使用，谢谢!并且，本店铺为大家提供各种类型的经典范文，如工作报告、致辞讲话、条据书信、合同范本、规章制度、应急预案、心得体会、教学资料、作文大全、其他范文等等，想了解不同范文格式和写法，敬请关注!Download tips: This document is carefully compiled by this editor. I hope that after you download it, it can help you solve practical problems. The document can be customized and modified after downloading, please adjust and use it according to actual needs, thank you!Moreover, our store provides various types of classic sample essays, such as work reports, speeches, policy letters, contract templates, rules and regulations, emergency plans, insights, teaching materials, essay encyclopedias, and other sample essays. If you want to learn about different sample formats and writing methods, please pay attention!外贸英语之干货：接待客户常用口语提升外贸英语是贸易人最想做的事情，外贸英语也是一门作为沟通工具的语言。

前台英语100句

前台接待英语100句RECEPTIONR: RECEPTIONIST G: GUEST R: Good morning, Sir. Welcome to our hotel. Do you have reservation? 早上好,先生.欢迎光临我们酒店.请问您有预定吗?G: Yes, I have already booked the room from the booking center.是的,我已经通过订房中心订了房间.R: Would you please show me your passport?请您出示您的护照.G: OK, This is my passport and visa.好的,这是我的护照和签证.R: How many nights do you plan to stay with us?您打算在这住几天?G: Just one night, thank you就一个晚上.谢谢..R: How would you like to pay for your deposit, by credit card or in cash? 请问您怎样付押金呢?现金还是信用卡?G: Oh, by credit card, here you are.信用卡,这是我的卡.R: Excuse me, Sir, would you mind a smoking room?先生,您介意吸烟房吗?G: Non-smoking, please!请给我一个不吸烟房间,谢谢.R: All right, this is your room key, your room number is 936, on the non-smoking floor, enjoy your staying with us!好的,先生.这是您的房卡.您的房号是936,在不吸烟楼层,希望您入住愉快.G: Thank you very much!非常感谢.R: Would you tell me the spelling?您能告诉我名字的拼写吗?R: Sorry, sir. The lady you are looking for is not staying in our hotel. But there is a reservation for her. Would you like leave a message, and we will tell her when she checks in.对不起,先生,您要找的女士现在还没有入住我们酒店.但是她已经预定了房间.您需要给她留一个留言吗?我们可以在她入住的时候告诉她.R: I’ll make sure that Mr. Alan gets the message.我保证ALAN先生一定会收到留言.R: May I know your name, madam? I’ll make a call and tell him you are here.我能知道您的名字吗?女士,我打个电话告诉他您在这.R: Sorry to have kept you waiting, Mr. Lee said that he would be here assoon as possible. Would you like to have a seat in the sofa over there, madam?女士,抱歉让您久等了.李先生说他马上下来,您能在那边沙发上先坐一下吗?R: Just a moment, please. Let me check if there is a room available.请稍等,我帮您查一下是否还有房间.R: I’m sorry, but we are fully booked for single rooms. Would you like to have a double room instead?对不起,我们的大床房已经预定满了,您介意一个双床的房间吗?R: This is the best price we can offer, because the company doesn’t make a contract with us.由于您的公司没有和我们签协议,所以这是我们能提供的最优惠的价格.R: We have taken note of that. Please confirm the specific date by telephone, fax or email the day before your arrival.我们已经接受您的预定,您可以在入住之前再次确认.R: Thank you for your calling, we will look forward to having you with us soon.感谢你的来电,我们忠心期待您的到来.R: Sorry, all our rooms are fully occupied.不好意思,酒店已经满房.R: Would you please take a double room for tonight? We’ll help you tochange the best room tomorrow.您今晚先住一个双床的房间,我们明天帮您换.R: Sorry, since most of the rooms are occupied at the moment, we can only offer you two rooms on the different floors. Will that be all right? 对不起,由于酒店已经满房,所以我们只能提供两个不在一层的房间,您介意吗?R: You may come here again tomorrow morning if you want to make a change.如果您想换房,您可以明天早上过来.R: Your room faces south and it is beautiful.您的房间向阳,风景很不错.R: This room is spacious and cozy. I’m sure you will have a good rest.这个房间非常舒适,我保证您能休息的很好.R: If you want to late check out at 3:00pm, please contact with the assistant manager.如果您希望下午3:00退房,请联系大堂副理.R: A safety box is offered both in the front cashier’s counter and your room. You can deposit your valuables there.房间和前台结账处都有提供保险箱,您可以把贵重的东西放在里面. R: Your Company will pay the room charge, while the others should be paid at you expenses.您的公司会替您支付房费,您只需要付杂费.R: Would you please go through the telephone deposit procedure, if you want to make an I.D.D call from your room?如果您希望开通您房间的电话,您需要交一些押金.R: We have fax and Internet service in the business center.我们商务中心提供传真和上网服务.R: You can leave your luggage at the concierge.您可以把行李寄存在礼宾部.R: The bellman will send your luggage to your room as soon as possible. 行李员会马上把您的行李送到您的房间.R: We will look into the matter immediately. Thank you for telling us.感谢你致电,我们马上处理此事.R: I’m awfully sorry for that. I’ll see to it right away.十分抱歉,我马上帮您解决.R: I’m afraid I can’t do that for you. It’s against our regulations.我恐怕不能那样做,这是违反酒店规定的.R: How much would you like to change, sir?您需要换多少钱?R: Would you please fill in the exchange memo?您能填写一下外币兑换单吗?R: Here is your bill list, please check it and sign here.这是您的账单,请核对后签字.R: Sorry, the invoice cannot exceed.对不起,发票不可以多开.R: Here is your receipt, please keep it carefully. 这是您的账单,请妥善保存.CHECKOUTC: CASHER G: GUEST C: Good morning, Sir. May I help you? /Checking out?早上好,先生,退房是吗?G: Yes, please.是的.C: May I have your room card and key card? / Which room, Sir?请问您的房号是多少?G: OK. Here you are. /~~好的,给你我的房卡.C: So, Mr. ~~, Room NO. Is ~~您的房号是~~~G: Correct.对C: Excuse me, Sir. Wait for a moment, please. And please allow the House keeper Check the room.请稍等,客房服务员在帮您查房.G: No problem.没问题.C: Have you used the mini bar service last night?请问昨晚您有用客房里的酒水吗?G: Yes, ~~~~~是的,~~~~~~~CC: This is your bill, Sir. Pease recheck every charge. Let me show you: the room charges, laundry service, breakfast ~~~这是您的账单,请您核对一下各项费用:这是您的房费,洗衣费,早餐~~ G: No.C: So may I have your signature here?请您在这里签名.G: Yah.C: Thank you谢谢C: How would you like paying your bill, by credit card or in cash?请问您怎样结账?信用卡还是现金?G: Credit card信用卡C: May I use it again?我能再用一下您的信用卡吗?G: Sure.当然C: Thanks a lot.非常感谢C: May I have your signature here, please.请您在这里签名C: Everything is OK now: the bill, the receipt, and I can offer you an envelope.好的,这是您的账单和发票,您需要信封吗?G: Thank you.非常感谢C: You are welcome. It’s my pleasure.为您服务是我的荣幸C: Thanks for you staying this time. Waiting for you next coming.Have a good journey. Goodbye.欢迎您再次光临G: Bye.再见C: How would you like paying your bill? Let me see, when you checked in, the deposit is ~~ dollars. /~~~ Euro.请问您怎样结账?您入住时的押金是~~美元/~~欧元G: Yes, I’d like to pay in cash. Can I use US dollars?我付现金,我能用美元吗?C: I’m afraid not, but you can change it into Chinese RMB. That lady can do it for you. And the amount is about ~~ RMB.恐怕不行,但是您可以换成人民币.这位女士可以帮您.汇率是~~G: OK.好的C: thanks for your understanding.谢谢您的理解C: Well, Mr. ~~. Because your room rate has charged to the travel agency. And no other charged, so everything is ok.您的房费旅行社已经给您付过了,房间也没有别的杂费,所以帐已经接好了.G: All right.好的C: Have a nice day! See you next time.祝您愉快.C: Would you please use another credit card? Because you credit card has been expired. /declined.你能换一张别的信用卡吗?这张卡可能有一些故障.G: Oh, I’m sorry.不好意思G: Excuse me? What is the checkout time?请问退房时间是几点?C: The check out time is 12:00 at noon. You’ll have to pay half of the rate if you leave after 12:00.我们退房时间是中午12点,如果您12点以后18点之前退房,我们需要加收您半天房费.G: But I’m afraid I cannot come back before 12:00.May I speck to your manager?我恐怕我十二点之前回不来,我可以和你们经理通一下话吗?C: Yes, Sir. I’ll ask Assistant Manager for instructions.好的,先生,我帮您联系大堂副理C: Excuse me, Sir. Do you know where is the in your room?不好意思,先生,请问您把放在您房间哪里了?G: I don’t know.我不知道C: Would you like to settle the accounts for your room and room ~~~, is it right? /Would you like to pay the hotel bills together with ~~~room~~~?C: The ~~ company has arranged to pay your bill.C: Did you have any bill in the restaurants today?您今天在餐厅还有别的消费吗?C: your company unit will pay the rent of your room while the others should be paid at your expenses, Sir.您的房费由您公司替您支付,杂费需要您自己付C: Here’s one more bill for your drinks (telephone). Would you like to pay it now?这是您的酒水/电话费,您现在一起结吗?C: I’m sorry, Sir. There has been a mistake, please wait a moment while I check the bill.对不起,先生.这里有一些错误,请稍等,我再帮您查一下账单.C: Sorry, the invoice cannot exceed.对不起,发票不可以多开.C: Do you mean the invoice indicating /showing laundry charge.您的意思是发票需要包含您的洗衣费INQUIREMENTG：Guest R：Receptionist R：Good morning，sir/madam。

饭店基础英语100句

饭店基础用语１００句1. How do you do?您好。

（初次会面问候语）2. I am very glad to meet you here.在这儿见到您很高兴。

（说完How do you do?即可以此句寒暄）3. This is Merchantel. May I help you?这是广电国际酒店，我可以帮您忙吗？4. Welcome to Merchantel.欢迎到广电国际酒店来。

5. How are you?您好吗？（第二次见到客人时，即可用这句话）6. I am fine, thank you.我很好，谢谢。

（问候客人时，客人有时会反问：How about you? 或And you? 你怎么样？）7. I am fine, too, thank you.我也很好，谢谢。

（客人反问“你怎么样？”时用此句答）8. Did you have a nice trip?旅途上好吗？（用于旅行团客人刚抵达饭店时的寒暄用语，客人一般回答：Very good, thank you. 很好，谢谢。

）9. I am very glad to hear it.我很高兴听你这么说。

（当客人说自己旅途不错时，用这句应答）10. Good morning (afternoon,evening), ladies and gentlemen.女士们，先生们，早上（下午、晚上）好。

11. Good night, sir.晚安，先生（晚上与住店客人分别时，说这句话）。

12. Thank you, madam.谢谢您，女士。

13. You are welcome.不用客气，不用谢。

14. I’m sorry.很抱歉，对不起。

15. That’s all right.没关系。

16. After you, please.您先请。

（请客人先进客梯）17. May I come in?我可以进来吗？18. Come in, please.请进。

公务接待英语一百句

公务接待英语一百句以下是一些关于公务接待的英语句子，可以用于不同场合，包括接待访客、商务谈判等。

请注意，具体语境和用途可能需要对句子进行适当的调整：1.Good morning/afternoon/evening! Welcome to our [company/organization].2.We are honored to have you with us today.3.Please make yourself at home.4.Allow me to introduce myself. I am [Your Name], and I will be your host for today.5.If there's anything you need, feel free to ask.6.We've prepared a schedule for your visit. I hope it suits your needs.7.We appreciate your time and effort in joining us today.8.Before we begin, would you like something to drink? Coffee, tea, or perhaps water?9.I hope you had a pleasant journey to our [city/country].10.I trust your accommodations meet your expectations.11.If you have any dietary restrictions, please let us know, and we'll ensure it's taken care of.12.Our team is eager to learn more about your company and discuss potential collaborations.13.We have prepared a brief presentation to give you an overview of what we do.14.Shall we proceed to the meeting room?15.I hope you find our facilities comfortable.16.We have arranged for a guided tour of our premises later if you're interested.17.We value the opportunity to strengthen our partnership with your esteemed company.18.Thank you for choosing [company/organization] for your visit.19.We are open to any suggestions or preferences you may have during your stay.20.Our team is ready to address any inquiries or concerns you might have.21.If there's anything we can do to make your visit more enjoyable, please don't hesitate to ask.22.Let me know if the room temperature is to your liking.23.We've prepared a small gift as a token of appreciation for your visit.24.I hope you enjoy your time with us.25.We look forward to fruitful discussions and successful collaboration.26.Your presence is a great honor for us.27.If there's a particular topic you'd like to discuss, please let us know in advance.28.We are keen on building a strong and lasting partnership with your company.29.I hope your stay with us is both productive and enjoyable.30.Our team is at your disposal for any assistance you may require.31.We're excited about the opportunity to work together.32.We have set aside some time for a more informal discussion over lunch.33.I believe our meeting will be beneficial for both parties.34.Your insights are highly valued.35.I'd be happy to show you around our facilities after the meeting.36.If there's anything you would like to add to the agenda, please feel free to do so.37.Let me assure you that we are committed to making your visit a positive experience.38.We're grateful for the chance to exchange ideas and explore potential collaborations.39.I hope you find our facilities up to the standards of your esteemed company.40.If you need anything during the meeting, just let us know.41.We are confident that our partnership will be mutually beneficial.42.Our team has prepared a detailed proposal for your consideration.43.Please let us know if you have any preferences for the meeting setup.44.We aim to make your stay with us as comfortable as possible.45.I'm at your service for anything you may need.46.I hope you had a chance to review the materials we sent in advance.47.We're eager to hear your thoughts on the proposal.48.Our team has worked hard to ensure everything is in order for your visit.49.If there's a specific topic you'd like us to focus on during our discussions, please inform us.50.We appreciate the opportunity to host such distinguished guests.51.If you have any suggestions for the meeting agenda, we are open to them.52.We've organized a networking event later in the day to facilitate informal discussions.53.I trust the accommodations met your expectations.54.We understand that your time is valuable, and we appreciate you spending it with us.55.I hope you find our presentation informative.56.We're eager to hear your feedback on the proposed collaboration.57.Our team is here to ensure that your visit goes smoothly.58.If there's anything you'd like to discuss privately, we can arrange a separate meeting.59.We have arranged for transportation to and from the airport for your convenience.60.I hope the schedule we've prepared aligns with your preferences.61.Your visit is a testament to the importance of our partnership.62.We've arranged for a welcome dinner to express our gratitude for your visit.63.If there's a specific project or initiative you'd like to discuss, please let us know.64.Your expertise and insights are highly valued by our team.65.We've set aside some time for a Q&A session at the end of the presentation.66.We are excited about the potential collaboration between our organizations.67.If there are any cultural preferences we should be aware of, please inform us.68.I hope you had a comfortable journey to our [office/city].69.We're committed to making your visit a productive and enjoyable experience.70.If there are any adjustments you'd like to make to the agenda, we are flexible.71.I hope our team has been accommodating to your needs.72.We look forward to learning more about your company's goals and initiatives.73.Your visit provides an excellent opportunity for us to discuss future collaborations.74.I hope you find our facilities conducive to our discussions.75.We're open to any suggestions or changes you may have for our proposed plan.76.Your presence here underscores the significance of our partnership.77.We're here to facilitate and support any discussions you'd like to initiate.78.I trust our team has been responsive to your requests.79.We appreciate the opportunity to host such esteemed guests.80.If there's any additional information you require, please let us know.81.We've arranged for a technical demonstration later in the day.82.I hope the meeting room setup meets your expectations.83.Your visit enhances the collaboration between our organizations.84.We've prepared a detailed agenda for our discussions.85.If there's a specific outcome you're hoping for from our discussions, please share it with us.86.We've organized a brief tour of our facilities to give you a better understanding of ouroperations.87.I trust you had a pleasant stay in our [city/hotel].88.We're excited about the prospect of working together.89.I hope the materials provided in the welcome package are useful.90.We're confident that our discussions will lead to a successful partnership.91.If there are any topics you'd like to delve deeper into, we can allocate more time.92.Your visit is a testament to the strength of our professional relationship.93.We are committed to making this visit a valuable and insightful experience.94.If there are any special requirements you have, please inform us in advance.95.I hope our discussions contribute to the success of both our organizations.96.We've scheduled breaks throughout the day to ensure a productive and comfortableenvironment.97.We look forward to exploring potential areas of collaboration.98.Your feedback is crucial to the success of our partnership.99.We appreciate the opportunity to share our insights and expertise with you.100.I hope you leave our [company/organization] with a positive and lasting impression.这些句子可以根据具体情况进行调整和定制，以适应不同的公务接待场合。

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接待英语100句接待英语100句欢迎和问候语：1.Good morning/afternoon/evening , sir/madam. 早上（下午、晚上）好，先生（夫人）。

2.－How do you do?－您好！（初次见面）－How do you do?－您好！Glad to meet you .很高兴见到您。

3.How are you?您好吗？Fine , Thanks . And you ?很好，谢谢。

您好吗？4.Welcome to our hotel/restaurant/shop.欢迎到我们宾馆（餐厅、商店）来。

5.Wish you a most pleasant stay in our hotel .愿您在我们宾馆过得愉快。

6.I hope you will enjoy your stay with us.希望您在我们宾馆过得愉快。

（客人刚入店时）I hope you are enjoying your stay with us.希望您在我们宾馆过得愉快。

（客人在饭店逗留期间）I hope you have enjoyed your stay with us.希望您在我们宾馆过得愉快。

（客人离店时）7.Have a good time!祝您过得愉快！电话用语：8.Donsen Hotel , Front Desk . Can I help you?东胜大厦，前厅。

您找谁？9.Sorry , I’ve dialed the wrong number . 对不起，我拨错号了。

10.－May I speak to your general manager? －能和你们总经理说话吗？－Speaking.－我就是。

11.Sorry , he is not in at the moment . 对不起，他现在不在。

Would you like to leave a message ?您要留口信吗？12.Pardon？对不起，请再说一遍，好吗？I beg your pardon？对不起，请再说一遍，好吗？祝贺语：13.Congratulations!祝贺您！14.Happy birthday!生日快乐！15.Happy new year!新年快乐！16.Merry Christmas!圣诞快乐！17.Have a nice holiday!假日快乐！18.Wish you every success!祝您成功！答谢和答应语:19.Thank you (very much) .谢谢您（非常感谢）。

20.Thank you for your advice/information/help.感谢您的忠告（信息、帮助）。

21.It’s very kind of you .谢谢，您真客气。

22.You are welcome .不用谢。

23.Not at all.不用谢。

Don’t mention it .不用谢。

24.It’s my pleasure/ With pleasure/ My pleasure. 非常高兴为您服务。

25.I am at your service .乐意为您效劳。

26.Thank you for staying in our hotel.感谢您在我们酒店下榻。

27.I’m sorry .很抱歉。

28.Excuse me .对不起。

29.I’m sorry ,It’s my fault.很抱歉，那是我的过错。

30.Sorry to have kept you waiting .对不起，让您久等了。

31.Sorry to interrupt you .对不起，打扰您了。

32.I’m sorry about this.对此表示抱歉。

33.I apologize for this.我为此道歉。

34.That’s all right.没关系。

35.Let’s forget it.算了吧！征询语：36.－Can/May I help you?－我能帮您什么吗？－Yes, please.－好的。

37.What can I do for you？我能为您干点什么？38.Is there anything I can do for you ?有什么能为您效劳的吗？39.Just a moment , please.请稍等一下。

40.－May I use your phone?我能借用您的电话吗？Yes, of course/ Certainly.当然可以。

指路用语:41.It’s opposite our hotel.它在我们饭店对面。

42.It’s on the second/third floor .在二（三）楼。

43.Excuse me. Where is the washroom (restroom, elevator)? 对不起。

请问盥洗室（休息室、电梯）在哪儿？This way ,please.请这边走44.Turn left /right.往左转/右转。

45.It’s in the lobby near the main e ntrance.在大厅靠近大门。

46.It’s in the basement at the end of the corridor. 在地下室走廊尽头。

提醒用语：47.Mind/Watch your step.请走好！48.Please be careful.请当心。

49.Please don’t leave anything behind.请别遗忘您的东西。

50.Don’t worry.别担心。

51.Take it easy.放心好了。

52.Please don’t smoke here.请不要在这边抽烟。

告别语：53.Goodbye.再见。

54.See you late.再见。

55.Good night .晚安。

56.See you tomorrow.明天见。

57.Goodbye and thank you for coming.再见，谢谢您的光临。

58.Goodbye and hope to see you again.再见，希望再见到您。

59.Have a nice trip!一路平安！60.Wish you a pleasant journey! Good luck!祝您旅途愉快！祝您好运！前厅部：61.Have you a reservation?您预订过了吗？62.May I know your name and room number?您能告诉我您的名字与房间号吗？63.Here is your room key.给您房间钥匙。

64.Please pay at the cashier’s desk over there.请去那边帐台付款。

65.Are these your baggage?这些是您的行李吗？May I take them for you?我来帮您拿好吗？客房部：66.Housekeeping .May I come in?客房服务员，我可以进来吗？67.Leave your laundry in the laundry bag in the wardrobe. 请把要洗的东西放在壁橱的洗衣袋中。

68.I hope I’m not disturbing you.我希望没有打扰您。

69.One moment ,madam. I’ll bring them to you right away . 等一会儿，夫人。

我马上送来。

70.I’ll send for an electrician/doctor…… for you.我给您请电工（大夫……）。

餐饮部：71.Sit down , please .Here is the menu.请坐，给您菜单，先生。

May I take your order ,sir?您要点菜吗？72.What would you like to have ,coffee or tea?您要喝咖啡还是茶？73.Would you like to have any wine with your dinner? 您用餐时要喝点酒吗？74.Service hours are:（餐厅）供应时间是：7:00a.m.to 9:00a.m.for breakfast.早餐7点到9点。

11:30a.m.to1: 30p.m.for lunch.午餐11点半到1点半。

6:30p.m.to 8:30p.m.for dinner.晚餐6点半到8点半。

75.Here is the bill. Please sign it.这是您的帐单，请签字。

销售用语：76.What kind of rooms/foods would you like to have? 您需要什么样的房间（吃什么样的菜）？77.Here is a brochure of our hotel and our tariff.这是介绍我们饭店的小册子和价目表。

78.We’ll give you a 10%(ten percent ) discount.我们给您九折优惠。

79.We’ll offer tour guides complimentary breakfasts. 我们给陪同提供免费早餐。

80.We accept your terms.我们接受您的条件。

公关用语：81.May I introduce myself?让我介绍我自己。

82.May I present you a little souvenir?请接受我们的一点小纪念品。

83.Let’s drink to our friendship!为我们的友谊干杯！84.Let me propose a toast to the health of our guests! 建议为在座客人的健康干杯！85.Cheers/ Bottoms!干杯！征求意见用语：86.How do you like Chinese food?您喜欢中国菜吗？87.What do you think of our service ?您对我们的服务有什么意见？88.Thank you for your comments/compliment/suggestions. 谢谢您给我们提的意见（赞扬、建议）。

89.I’m afraid it’s against the hotel’s regulations. 这是违反饭店规章制度的。

90.In our hotel we don’t accept tips.我们饭店是不收小费的。

It’s our pleasure to serve our guests well.我们为能为客人服务好而感到高兴。