前台接待日常英语
酒店前台接待日常英语知识「推荐」
酒店前台接待日常英语知识「推荐」为帮助大家更好地做好酒店前台接待，下面，为大家分享酒店前台接待日常英语，希望对大家有所帮助!1.当我们想要与客人确认房间预订情况的时候，可以这样说：(1)What kind of room would you be prefer?您要什么样的房间?(2)Have you got a booking?您预订了吗?(3)A single room or a double room?要单人间还是双人房间?2.确认好房间后，为了了解客人的个人信息，我们可以这样问：(1)May I see your passport?我能看一下您的护照吗?(2)Could you fill in this form, please?请您填一下这张登记表好吗?(3)Could you sign your name, please?请您签一下名，好吗?3.最后，假设还要向客人询问其他问题，可以这样说：(1)How would you like to pay, sir , in cash or by credit card ?先生，请问您是用现金付款还是用信用卡付账?(2)Do you know which unit is responsible for the reception?您知道您是由哪个单位负责接待的吗?(3)Could you keep your room key until you check out ?请您在住宿期间自己保管钥匙，直到结帐离开。
1.要与客人核对账单情况，可以这样说：(1)Here is y our bill. It‘s 2000 Yuan in all.这是您的账单。
总共2000元。
(2)Please check it and sign here.请核对一下，在这里签个字。
(3)May I check the details for you , please?我能为您核对账单上的详细内容吗?(4)We''ll have to charge you $10 extra.我们要向您额外收10美元。
酒店宾馆前台接待常用英语
hotelenglishpart 1 greetings问候2. good morning/afternoon/evening, sir/madam. what can i do for you?先生/女士，你好！请问我能为您做点什么？3. my name is ..., is there anything else i can do for you, just let me know.我叫...，如果需要我为您做些什么，请告诉我。
4.if you have any problems, please feel free to contact us .如果你有任何需要，请随时联系我们。
5.have you make a reservation ?\have you booked the room?\are you the vip? 请问有预订吗？\请问你是会员吗？6.what kind of room would you like ?请问您需要什么类型的房间。
7.sorry ,i don’t quite understand .对不起，我不是很明白。
8.i’m afraid we’ve fully booked for that time .抱歉，我们那个时段已给订满了。
9.it’s the hot /peak/busy season ,you know ?这是酒店业的旺季。
10.excuse me ,how do spell it ,please ?打扰一下，您能拼写一下您的名字吗？11.we can only keep your table /room till …我们能保留您的房间直到...12.let me show you to your room ,this way please .让我带您到房间，这边请。
_______________________________________________________________________________ part 2 helping to check-in帮助入住1.please have a seat for a while, i’ll help you with the check-in procedure.请在那边稍坐一会儿，我将会为您办理入住手续。
前台常用英语
前台常用英语常用短句：报点：Reception,您好，总台！一、打招呼：Good morning. 早上好(用于中午以前)Good afternoon. 下午好(用于中午至下午六点以前)Good evening. 晚上好(用于下午六点过后)Welcome to our hotel. 欢迎光临。
二、应答语：1.一般性的回答I see, sir.我明白了，先生。
Certainly, sir.好的，先生。
2.请对方再等一会儿Just a moment, please.请稍等。
Thank you for waiting.您久等了，先生。
Sorry to keep you waiting很抱歉让您久等了。
3.要麻烦客人或是拒绝客人的要求时：拒绝客人时，不要一口回绝说“No.”，要委婉一些。
I’m sorry.很抱歉。
I am afraid I can’t do that.不好意思，我恐怕没办法那样做。
Excuse me, sir. Please let me pass.不好意思，先生，麻烦让我过一下。
4.道歉：如果是自己的错就说“I am sorry.”; 如果是公司的错，就说：“We are sorry.”。
I am very sorry for the delay.很抱歉延误了时间I am very sorry for the inconvenience.很抱歉造成您的不便。
I would like to apologize for the mistake.为这个错误我深致歉意。
5.客人对自己说“Thank you.”时回答：You are welcome.不客气。
Thank you, sir.谢谢您，先生。
Thank you very much.非常感谢您。
6.交给客人某些东西时，可以说：Here you are.您要的东西在这里。
Here is your room card.这是您的房间钥匙。
Here it is.这是您的东西。
酒店前台接待英语常用口语
酒店前台接待英语常用口语Part 1 Greetings问候1。
Welcome to Shanxi World Trade Hotel 。
I’m.。
., what should I call you, please?欢迎光临山西国贸大饭店。
我是.。
，请问我该怎么称呼你呢？2. Good morning/afternoon/evening，Sir/Madam. What can I do for you？先生/女士,你好!请问我能为您做点什么？3. My name is ..。
，is there anything else I can do for you, just let me know。
我叫.。
，如果需要我为您做些什么,请告诉我。
4。
If you have any problems，please feel free to contact us 。
如果你有任何需要,请随时联系我们.5.Have you make a reservation ?\Have you booked the room？\Are you the vip?请问有预订吗？\请问你是会员吗?6.What kind of room would you like ?请问您需要什么类型的房间。
7。
Sorry ,I don't quite understand .对不起，我不是很明白。
8。
I’m afraid we've fully booked for that time 。
抱歉，我们那个时段已给订满了.9。
It's the hot /peak/busy season ，you know ?这是酒店业的旺季。
10。
Excuse me ,How do spell it ，please ？打扰一下，您能拼写一下您的名字吗？11.We can only keep your table /room till …我们能保留您的房间直到。
酒店前台接待英语口语实用用语
酒店前台接待英语口语实用用语On February 12, 2022, investing in oneself is the best way.酒店前台接待英语用语一、预订服务Good morning. This is Room reservation. May I help you早上好,预订处,我能为您做什么What kind of room would you like to reserve您想订哪种类型的房间A single room or a double room要单人间还是双人房间For which dates do you want to book the rooms您想订哪几天的房间呢What time will you be arriving您将在何时到达May I know your name您能告诉我您的名字吗How long will you be staying您将要住多久I’d like to confirm your reservation.我要确认一下您的预订;I’ll check the room availability.我查查客房预订情况;You should pay a deposit of US$1000 beforehand .您应预期付1000美元的定金;There is a 10 per cent discount .10%的折扣;二、接待服务What kind of room would you be prefer您要什么样的房间Have you got a booking您预订了吗A single room or a double room要单人间还是双人房间A double room costs 368 Yuan per night .双人房的房价是每晚368元;Breakfast is also included.早餐也包括在内;May I see your passport我能看一下您的护照吗Could you fill in this form, please请您填一下这张登记表好吗This is your room card and room key这是您的房卡和房间钥匙;Could you sign your name, please请您签一下名,好吗If you leave after 6:00 p.m , you’ll have to pay the full account.晚上六点以后退房,按全天收费计算.You’ll have to register individually, please.请你们分开登记;How would you like to pay , sir , in cash or by credit card先生,请问您是用现金付款还是用信用卡付账I feel terribly sorry . this is the busiest season and all kinds of rooms are fully booked.非常抱歉,这个季节人多,各种房间都订满了;Do you know which unit is responsible for the reception您知道您是由哪个单位负责接待的吗Could you keep your room key until you check out请您在住宿期间自己保管钥匙,直到结帐离开;三、收银服务Here is your bill . It’s 2000 Yuan in all.这是您的账单;总共2000元;How would you like to pay , sir , in cash or by credit card先生,请问您是用现金付款还是用信用卡付账Please check it and sign here.请核对一下,在这里签个字;I will write out a receipt for you .我给您开一张收据;May I check the details for you , please我能为您核对账单上的详细内容吗Do you have any charges for this morning您今天是否挂帐用酒店的服务We’ll have to charge you $10 extra.我们要向您额外收10美元;Did you make any phone calls from room, sir先生,您从房间打过电话吗Excuse me , sir , but I don’t think that will be enough.先生,对不起,我认为钱数不够;I am sorry ,sir ,there has been an error in your bill .Please wait a minute while I correct it .对不起,先生,您的帐单算错了;请稍候,我马上把它改过来;Is your baggage down yet, sir Could you check out after your baggage have been brought down, please先生,您的行李拿下来了吗能请您在行李拿下来后再结帐吗Sorry , your credit card has been stopped paying . According to the regulations of bank, it must be cancelled.对不起,您的信用卡已经止付;根据银行规定要取消;四、兑换外币The rates of exchange are on the board there .今天的兑换牌价在那里的牌子上;How much would you like to change您要换多少It’s 8.10 Yuan RMB for one US dollar1美元兑换8.10元人民币;情景对话一、 Check in1.C : Good afternoon , sir . Welcome to our hotel . May I help youG: Yes. I booked a room one week ago .C: May I have your name please , sirG: John Smith.C: Just a moment , sir . While I look through out list. Yes , We do have a reservation for you , Mr. Smith. A city view single room with bath . You’ve paid 2000 Yuan RMB as a deposit . Is that correctG: That’s it .C: Would you please fill in this registration card , sirG: Sure . Here you are. I think I’ve filled in everything correctly .C: Let me see …Name , address, nationality, forwarding address , passport number , signature and date of departure . Oh , here , sir . You forget to fill in the date of departure. May I fill it in for youYou are leaving on…G: October 24.C: May I see your passport , please Thank you ,sir. Now everything is in order . And here is your key . Mr. Smith . Your room number is 1107. It’s on the 11th floor and your room rate is 500 RMB per night . Here is your key card with all the information on your booking, the hotel services and the hotel rules and regulations on it. Please make sure that you have it with you all the time. You need to show it when you sign for your meals and drinks in the restaurants and the bars.G: Yes, I’ll keep it with care , thank you .C: I hope you enjoy yours stay with us.2. C: Good afternoon, madam. Can I help youG: Good afternoon, I want a single room, please .C: Have you made a reservationG: No, I haven’t.C: How long do you want to stayG: Three days.C: I’ll see what we have, madam. Oh, yes. I can offer you a room on the eight floor.G: Fine.C: May I see your passportG: Of course. Here you are.C: Thank you. Madam. Could you fill in this form, pleaseG: Yes. Here it is.C: Thank you, Here is your key. It’s Room 808 on the eight floor.G: Thank you very much. Good night.二、 Check out1. C: Good morning. Can I help youG: Yes. I would like to check out. Could I have my bill. PleaseC: Certainly, sir, May I know your name and your room number, pleaseG: Dennis black, Room 1108.C: All right. Here is your bill, Mr. Black. The total is 1800 Yuan.G: The figure seems right.C: How would you like to pay, Mr. Black , in cash or by credit cardG: In cash. Here is the money.C: Thank you, Mr. Black . Just a moment, please , I’ll write out a receipt for you .2．C: Good morning. Can I help youG: Yes, I’d like to check out now .C: Can I have your name and room number, pleaseG: John smith, room 1208 .C: May I have your room key, pleaseG: Sure. Here you are.C: Just a moment, please…..Mr. Smith . Here is your bill. Would you like to check itG: I’m sorry . What’s the 20 Yuan forC: That’s for the drinks you ordered from your room .G: I see .C: How would you like to make payment , Mr. SmithG: I’d like to pay in cash .C: That’ll be 2180 Yuan .G: Here you are .C: Here’s your change and receipt ,Mr. Smith , I’ll send a bellman up to get your luggage.G: Thank you .C: You are welcome , Good-bye .三、 Reservation1. C: Good morning . This is room reservation . May I help youG: Yes , I’d like to book a room , please .C: Fine , For which dateG: For Oct. 1st .C: For how many nightsG: Two nights.C: A single room or a double roomG: A double room .C: Could you give me your name , pleaseG: Mr. John Cook .C: May I have your telephone number , pleaseG:C: What time do you expect to arrive , sirG: At about 6.p.m .C: Fine , Mr. Jone Cook , a double room for Oct .1st and 2nd .G: That is right . Good-bye .C: Good-bye and we are looking forward to seeing you .2. C: Good morning . Room reservation . Can I help youG: I’d like to make a reservation .C: When forG: For Sept .9th .C: For how longG: About a week .C: Could you hold the line , please I’ll check….Thank you for waiting , sir . I’m afraid our hotel is fully booked on those days .G: That’s all right .C: We’re very sorry , sir . We hope you understand。
前台接待日常英语口语
前台接待日常英语口语展开全文前台接待日常英语口语Part 1 Greetings问候1.Welcome to XXXX Hotel. I’m..., what should I call you, please?欢迎光临XXX酒店。
我是...，请问我该怎么称呼你呢？2. Goodmorning/afternoon/evening, Sir/Madam. What can I do for you?先生/女士，你好！请问我能为您做点什么？3. Myname is ..., is there anything else I can do for you, just let me know.我叫...，如果需要我为您做些什么，请告诉我。
4.If youhave any problems, please feel free to contact us .如果你有任何需要，请随时联系我们。
5.Haveyou make a reservation ?\Have you booked the room?\Are you the vip?请问有预订吗？\请问你是会员吗？6.Whatkind of room would you like ?请问您需要什么类型的房间。
7.Sorry,I don’t quite understand .对不起，我不是很明白。
8.I’mafraid we’ve fully booked for that time .抱歉，我们那个时段已给订满了。
9.It’sthe hot /peak/busy season ,you know ?这是酒店业的旺季。
10.Excuseme ,How do spell it ,please ?打扰一下，您能拼写一下您的名字吗？11.We canonly keep your table /room till …我们能保留您的房间直到...12.Let meshow you to your room ,this way please .让我带您到房间，这边请。
前台接待日常英语口语
前台接待日常英语口语前台接待日常英语口语Part 1 Greetings问候1.Welcome to XXXX Hotel. I’m..., what should I call you, please?欢迎光临XXX酒店。
我是...，请问我该怎么称呼你呢？2. Goodmorning/afternoon/evening, Sir/Madam. What can I do for you?先生/女士，你好！请问我能为您做点什么？3. Myname is ..., is there anything else I can do for you, just let me know.我叫...，如果需要我为您做些什么，请告诉我。
4.If youhave any problems, please feel free to contact us .如果你有任何需要，请随时联系我们。
5.Haveyou make a reservation ?\Have you booked the room?\Are you the vip?请问有预订吗？\请问你是会员吗？6.Whatkind of room would you like ?请问您需要什么类型的房间。
7.Sorry,I don’t quite understand .对不起，我不是很明白。
8.I’mafraid we’ve fully booked for that time .抱歉，我们那个时段已给订满了。
9.It’sthe hot /peak/busy season ,you know ?这是酒店业的旺季。
10.Excuseme ,How do spell it ,please ?打扰一下，您能拼写一下您的名字吗？11.We canonly keep your table /room till …我们能保留您的房间直到...12.Let meshow you to your room ,this way please .让我带您到房间，这边请。
酒店英语：酒店前台接待日常用语
酒店英语：酒店前台接待⽇常⽤语Part 1 Greetings第⼀部分问候1. Welcome to haiyatt garden Hotel . I’m ***, what should I call you, please?欢迎光临海悦酒店。
我是***，请问我该怎么称呼你呢？2. Good morning/afternoon/evening, Sir/Madame. What can I do for you?先⽣/⼥⼠，你好！请问我能为您做点什么？3. My name is ***, is there anything else I can do for you, just let me know.我叫***，如果需要我为您做些什么，请告诉我。
4.If you have any problems, please feel free to contact us .如果你有任何需要，请随时联系我们。
Part 2 Helping to Check-in第⼆部分帮助⼊住Please have a seat for a while I’ll help you with the check-in procedure.请在那边稍坐⼀会⼉，我将会为您办理⼊住⼿续。
2. Would you please give me your passport and credit card ?, I’ll return them to you right away after the check-in procedure.请把您的护照和信⽤卡交给我。
办完⼊住⼿续后，我会马上归还给您。
3. How many nights will you stay this time?这次⼊住您会住多少天？4. Which room would you like, smoking room or non-smoking room?您是要吸烟房间还是不吸烟房间？5. Excuse me, Sir/Madame. How would you like to pay the deposit, together or separately?先⽣/⼥⼠，不好意思，打搅⼀下。
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前台接待日常用语
Part 1 Greetings
第一部分问候
1. Welcome to haiyatt garden Hotel . I’m ***, what should I call you, please?
欢迎光临海悦酒店。
我是***，请问我该怎么称呼你呢？
2. Good morning/afternoon/evening, Sir/Madame. What can I do for you?
先生/女士，你好！请问我能为您做点什么？
3. My name is ***, is there anything else I can do for you, just let me know.
我叫***，如果需要我为您做些什么，请告诉我。
4.If you have any problems, please feel free to contact us .
如果你有任何需要，请随时联系我们。
Part 2 Helping to Check-in
第二部分帮助入住
1. Please have a seat for a while I’ll help you with the check-in procedure.
请在那边稍坐一会儿，我将会为您办理入住手续。
2. Would you please give me your passport and credit card ?, I’ll return them to you right away after the check-in procedure.
请把您的护照和信用卡交给我。
办完入住手续后，我会马上归还给您。
3. How many nights will you stay this time?
这次入住您会住多少天？
4. Which room would you like, smoking room or non-smoking room?
您是要吸烟房间还是不吸烟房间？
5. Excuse me, Sir/Madame. How would you like to pay the deposit, together or separately?
先生/女士，不好意思，打搅一下。
请问您是要分开付押金还是一起付呢？
6. Here is your room key and the breakfast coupon. Would you please sign here?
这是您的房卡和早餐券。
请您在这里签个名好吗？
7. Here are your passport and the credit card . You can go up to the room now I hope you enjoy your stay with us..
这是给回您的护照和信用卡。
现在您可以上房间了。
希望您在这里居住愉快。
Part 3 Providing Service During Staying
第三部分居停期间提供服务
1. Regular Service常规服务
(1) Please wait a second. I’ll transfer it for you. .
请稍等一下。
马上为你转接过去。
(2) Because you are checking out two days early, You need to give us two cash vouchers back.
您比原定退房的时间提前了两天，所以我们需要收回二张现金券。
(3) There is a great garden and pond behind the hotel, which is suitable for exercise jogging and walking.
酒店后面有很漂亮的花园和水塘，那里是非常适合跑步（锻炼身体）和散步的地方。
(4) This money is damaged .I’m afraid we can’t change it, this is according to the hotel regulation. ( hotel rules-)
您的钱（纸币）上有裂口（污迹），按酒店的规定，我们不能为您兑换。
(5) I’m sorry that you could not get cash by credit card here . I can book a car take you to the bank to get some cash.
不好意思，酒店规定不可以用信用卡来套取现金，如果您需要，我可以安排车送您去银行（ATM 机）上提取现金。
(6) What denominations would you like?
你想要什么面值的人民币呢？
(7)I’m sorry, but we do not accept the dollars with CB.
对不起，我们这里不收CB版的美金。
(8)---Can I fax this paper?
我可以传真这份文件吗？
==Certainly, sir. Where do you want to fax it to?
当然可以，先生。
请问是传真到哪里的？
---How would you like to pay for it, sir?
你打算怎样付款呢，先生？
==Could you charge it to my room bill?
可记在我的客房账单内吗？
---Sure. Here is your fax record, Sir. Would you please sign here?
当然。
这是你的传真记录，先生，麻烦你在这里签名好吗？
(9). Could you please send a car to the airport to pick me up?
你能安排一辆车到机场接我吗？
(10). Could you please give us your flight No.?
你能告诉我您的航班号吗？
2. Reminder提醒
(1) It’s better for you to wear more clothes, because it’s pretty cold outside..
外面天气很冷，你最好穿多些衣服。
(2) You look tired,You’d better go to bed earlier tonight if you can.
你看上去很累，今晚最好早点休息。
(3) Today is a rainy day and the floor is slippery so please be careful.
今天外面在下雨，地面很滑走路时请多加小心。
1、 Internet Service网络服务
(1) There is free broadband Internet access in every room , connector plug is on the desk.
写字台上有宽带插头，您可以随便使用。
(2) There is a little trouble in the computer service center, so the Internet is disconnected temporarily. Please wait a while, It’ll be recovered soon.
对不起，酒店的电脑服务中心出现了一点小故障，房间暂时不上了网，请稍候一下就会恢复正常。
(3) Ok, I’ll arrange a computer engineer。