前台接待日常英语
酒店前台接待日常英语知识「推荐」
酒店前台接待日常英语知识「推荐」为帮助大家更好地做好酒店前台接待，下面，为大家分享酒店前台接待日常英语，希望对大家有所帮助!1.当我们想要与客人确认房间预订情况的时候，可以这样说：(1)What kind of room would you be prefer?您要什么样的房间?(2)Have you got a booking?您预订了吗?(3)A single room or a double room?要单人间还是双人房间?2.确认好房间后，为了了解客人的个人信息，我们可以这样问：(1)May I see your passport?我能看一下您的护照吗?(2)Could you fill in this form, please?请您填一下这张登记表好吗?(3)Could you sign your name, please?请您签一下名，好吗?3.最后，假设还要向客人询问其他问题，可以这样说：(1)How would you like to pay, sir , in cash or by credit card ?先生，请问您是用现金付款还是用信用卡付账?(2)Do you know which unit is responsible for the reception?您知道您是由哪个单位负责接待的吗?(3)Could you keep your room key until you check out ?请您在住宿期间自己保管钥匙，直到结帐离开。
1.要与客人核对账单情况，可以这样说：(1)Here is y our bill. It‘s 2000 Yuan in all.这是您的账单。
总共2000元。
(2)Please check it and sign here.请核对一下，在这里签个字。
(3)May I check the details for you , please?我能为您核对账单上的详细内容吗?(4)We''ll have to charge you $10 extra.我们要向您额外收10美元。
酒店宾馆前台接待常用英语
hotelenglishpart 1 greetings问候2. good morning/afternoon/evening, sir/madam. what can i do for you?先生/女士，你好！请问我能为您做点什么？3. my name is ..., is there anything else i can do for you, just let me know.我叫...，如果需要我为您做些什么，请告诉我。
4.if you have any problems, please feel free to contact us .如果你有任何需要，请随时联系我们。
5.have you make a reservation ?\have you booked the room?\are you the vip? 请问有预订吗？\请问你是会员吗？6.what kind of room would you like ?请问您需要什么类型的房间。
7.sorry ,i don’t quite understand .对不起，我不是很明白。
8.i’m afraid we’ve fully booked for that time .抱歉，我们那个时段已给订满了。
9.it’s the hot /peak/busy season ,you know ?这是酒店业的旺季。
10.excuse me ,how do spell it ,please ?打扰一下，您能拼写一下您的名字吗？11.we can only keep your table /room till …我们能保留您的房间直到...12.let me show you to your room ,this way please .让我带您到房间，这边请。
_______________________________________________________________________________ part 2 helping to check-in帮助入住1.please have a seat for a while, i’ll help you with the check-in procedure.请在那边稍坐一会儿，我将会为您办理入住手续。
前台英文接待简单口语
前台英文接待简单口语1. "Hi there! Isn't it great to say 'Welcome!' with a big smile? For example, when a guest comes in, you can simply say 'Hi, welcome to our place!' "2. "How about 'May I help you?' That's super useful! Like whena customer looks a bit lost, you go 'May I help you, sir/madam?' "3. " 'Please have a seat.' Such a nice thing to say! Say it when you want to offer a guest a place to sit, like 'Please have a seat and I'll be right with you.' "4. "Aren't 'Follow me, please.' words that make things easy? When guiding a guest somewhere, just say 'Follow me, please.' "5. "Can you imagine saying 'Here you are.' with a friendly tone? It's like when you hand something to a guest and say 'Here you are, sir/madam.' "6. " 'Is there anything I can do for you?' is a great question! For instance, you could ask a client 'Is there anything I can do for you today?' "7. "Doesn't 'Thank you!' make everyone feel good? Just like when a guest thanks you, you reply 'Thank you!' "8. " 'Have a nice day!' is such a warm thing to say! Say it as a guest leaves, 'Have a nice day, sir/madam!' "9. "How cool is it to say 'Sorry for the wait.'? When a guest has been waiting, you can say 'Sorry for the wait.' "10. " 'Enjoy your stay!' is a great way to end a conversation. Say it to a guest before they go off, 'Enjoy your stay!'My view is that these simple English phrases for the front desk can make a big difference in creating a good impression and making guests feel welcome and cared for.。
前台接待英语口语
前台接待英语口语Check in入住A:Good morning, sir。
Welcome to Golden Ocean Holiday Inn 。
May I help you? 早上好，先生,欢迎光临金海洋假日酒店，请问有什么可以帮到您的?A： would you like single room or double room?请问您需要单人房还是双人房？B： I like a single room./I have a reservation for a single room我要一间单人房。
/我订了一间的单人房。
A：May I have your name， sir， please?请问先生用什么名字预订？B：My friend help me the book，She used the name of zhang peng我那个叫张朋的朋友帮我预定的房间A:Just a moment , sir。
Let me check the reservation for you.请稍等先生，让我为您查找.A： May I have your passport.请把您的护照给我一下B：Yes.Here you are.当然，给您。
A:Thank you。
Mr Zhao.Please sign here谢谢,赵先生，请在这里签个名。
B:Yes。
好的。
A：Mr Zhao ， How long would you like stay here？赵先生,请问您打算住多久?B：Just one night。
只是一个晚上。
A:Thank you. How would you like to pay the deposit？ In cash or credit card？谢谢！请问押金是给现金或是刷卡呢？B：Credit card.信用卡.A：May I have your credit card ?可以借用您的卡吗？B：Yes。
前台接待常用英语
8、Would you like (drink) tea or coffee How do you like your coffee
您想喝点什么茶还是咖啡要什么样的咖啡（是否加奶或加糖）
9、 is expecting you, I'll tell him you're here.
直走，穿过员工餐厅。男士洗手间在左边。
walk along this way and find the last room on the right, by the GM dept.
A:沿着这条道一直走,右边最后一间就是,就在总经办旁边。
对话：
jack：excuse me. where can i wash my hands
侯赛因先生：侯赛因。Omar Hussein。我是海湾贸易公司的。
ROSE: Let me see... Ah yes, Mr take a seat, Mr Hussein.
罗斯：让我想想……啊，是的，侯赛因先生。请坐，侯赛因先生。
I'll tell the Manager's Secr源自tary you are here.
他在11:30与销售经理Shelli先生约好了。
ROSE: Good morning. Can I help you
罗斯：早上好。我能帮助你吗
MR HUSSEIN: Good morning. Is this Modern Office Ltd.
侯赛因先生：早上好。这是现代办公有限公司吗
ROSE: Yes it is.
我们静候您的佳音。
Please contact me if you have any further questions.
酒店英语口语学习手册之前台接待日常用语
前台接待平常用语Part 1 Greetings第一部分问候1. Welcome to haiyatt garden Hotel . I’m ***, what should I call you, please?欢迎光顾海悦酒店。
我是***，请问我该怎么称呼你呢？2. Good morning/afternoon/evening, Sir/Madame. What can I do for you?先生/女士，你好！请问我能为您做点什么？3. My name is ***, is there anything else I can do for you, just let me know.我叫***，假如需要我为您做些什么，请告诉我。
4.If you have any problems, please feel free to contact us.假如你有任何需要，请随时联络我们。
Part 2 Helping to Check-in.第二部分协助入住1. Please have a s eat for a while I’ll help you with the check-in procedure.请在那边稍坐一会儿，我将会为您办理入住手续。
2. Would you please give me your passport and credit card? I’ll return them to you right away after the check-in procedure.请把您旳护照和信用卡交给我。
办完入住手续后，我会立即偿还给您。
3. How many nights will you stay this time?这次入住您会住多少天？4. Which room would you like, smoking room or non-smoking room?您是要吸烟房间还是不吸烟房间？5. Excuse me, Sir/Madame. How would you like to pay the deposit, together or separately?先生/女士，不好意思，打扰一下。
酒店前台招待日常用语[整理版]
![酒店前台招待日常用语[整理版]](https://img.taocdn.com/s3/m/113a3b78b94ae45c3b3567ec102de2bd9605de14.png)
酒店前台接待日常用语Part 1 Greetings第一部分问候1. Welcome to haiyatt garden Hotel . I’m ***, what should I call you, please?欢迎光临海悦酒店。
我是***，请问我该怎么称呼你呢？2. Good morning/afternoon/evening, Sir/Madame. What can I do for you?先生/女士，你好！请问我能为您做点什么？3. My name is ***, is there anything else I can do for you, just let me know.我叫***，如果需要我为您做些什么，请告诉我。
4.If you have any problems, please feel free to contact us .如果你有任何需要，请随时联系我们。
Part 2 Helping to Check-in第二部分帮助入住Please have a seat for a while I’ll help you with the check-in procedure.请在那边稍坐一会儿，我将会为您办理入住手续。
2. Would you please give me your passport and credit card ?, I’ll return them to you right away after the check-in procedure.请把您的护照和信用卡交给我。
办完入住手续后，我会马上归还给您。
3. How many nights will you stay this time?这次入住您会住多少天？4. Which room would you like, smoking room or non-smoking room?您是要吸烟房间还是不吸烟房间？5. Excuse me, Sir/Madame. How would you like to pay the deposi t, together or separatel y?先生/女士，不好意思，打搅一下。
酒店前台接待日常英语口语 Hotel Englis
H o t e l E n g l i s h Part 1 Greetings问候1. Welcome to Shanxi World Trade Hotel . I’m..., what should I call you, please?欢迎光临山西国贸大饭店。
我是...，请问我该怎么称呼你呢？2. Good morning/afternoon/evening, Sir/Madam. What can I do for you? 先生/女士，你好！请问我能为您做点什么？3. My name is ..., is there anything else I can do for you, just let me know.我叫...，如果需要我为您做些什么，请告诉我。
4.If you have any problems, please feel free to contact us .如果你有任何需要，请随时联系我们。
5.Have you make a reservation ?\Have you booked the room?\Are you the vip?请问有预订吗？\请问你是会员吗？6.What kind of room would you like ?请问您需要什么类型的房间。
7.Sorry ,I don’t quite understand .对不起，我不是很明白。
8.I’m afraid we’ve fully booked for that time .抱歉，我们那个时段已给订满了。
9.It’s the hot /peak/busy season ,you know ?这是酒店业的旺季。
10.Excuse me ,How do spell it ,please ?打扰一下，您能拼写一下您的名字吗？11.We can only keep your table /room till …我们能保留您的房间直到...12.Let me show you to your room ,this way please .让我带您到房间，这边请。
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前台接待日常用语
Part 1 Greetings
第一部分问候
1. Welcome to haiyatt garden Hotel . I 'm ***, what should I call you, please?
欢迎光临海悦酒店。
我是*** ，请问我该怎么称呼你呢？
2. Good morning/afternoon/evening, Sir/Madame. What can I do for you?
先生/ 女士，你好！请问我能为您做点什么？
3. My name is ***, is there anything else I can do for you, just let me know.
我叫*** ，如果需要我为您做些什么，请告诉我。
4.If you have any problems, please feel free to contact us .
如果你有任何需要，请随时联系我们。
Part 2 Helping to Check-in
第二部分帮助入住
1. Please have a seat for a while I ' ll help you with the check-in
procedure.
请在那边稍坐一会儿，我将会为您办理入住手续。
2. Would you please give me your passport and credit card ?, I ' ll return them to you right away after the check-in procedure.
请把您的护照和信用卡交给我。
办完入住手续后，我会马上归还给您。
3. How many nights will you stay this time?
这次入住您会住多少天？
4. Which room would you like, smoking room or non-smoking room?
您是要吸烟房间还是不吸烟房间？
5. Excuse me, Sir/Madame. How would you like to pay the deposit, together or separately?
先生/ 女士，不好意思，打搅一下。
请问您是要分开付押金还是一起付呢？
6. Here is your room key and the breakfast coupon. Would you please sign here?
这是您的房卡和早餐券。
请您在这里签个名好吗？
7. Here are your passport and the credit card . You can go up to the room now
I hope you enjoy your stay with us..
这是给回您的护照和信用卡。
现在您可以上房间了。
希望您在这里居住愉快。
Part 3 Providing Service During Staying
第三部分居停期间提供服务
1. Regular Service 常规服务
(1) Please wait a second. I ' ll transfer it for you. .
请稍等一下。
马上为你转接过去。
(2) Because you are checking out two days early, You need to give us two cash vouchers back.
您比原定退房的时间提前了两天，所以我们需要收回二张现金券。
(3) There is a great garden and pond behind the hotel, which is suitable for exercise jogging and walking.
酒店后面有很漂亮的花园和水塘，那里是非常适合跑步 (锻炼身体) 和散步的地方。
(4) This money is damaged .I ' m afraid we can 't change it, this is
according to the hotel regulation. ( hotel rules-)
您的钱(纸币)上有裂口(污迹)，按酒店的规定，我们不能为您兑换。
(5) I'm sorry that you could not get cash by credit card here . I can book a car take you to the bank to get some cash.
不好意思，酒店规定不可以用信用卡来套取现金，如果您需要，我可以安排车送您去银行( ATM 机)上提取现金。
(6) What denominations would you like?
你想要什么面值的人民币呢？
(7) I'm sorry, but we do not accept the dollars with CB.
对不起，我们这里不收CB 版的美金。
(8) ---Can I fax this paper?
我可以传真这份文件吗？
==Certainly, sir. Where do you want to fax it to?
当然可以，先生。
请问是传真到哪里的？
---How would you like to pay for it, sir?
你打算怎样付款呢，先生？
==Could you charge it to my room bill?
可记在我的客房账单内吗？
---Sure. Here is your fax record, Sir. Would you please sign here? 当然。
这是你的传真记录，先生，麻烦你在这里签名好吗？
(9) . Could you please send a car to the airport to pick me up? 你能安排一辆
车到机场接我吗？
(10) . Could you please give us your flight No.? 你能告诉我您的航班号吗？
2. Reminder 提醒
(1) It 's better for you to wear more clothes, because it 's pretty cold outside..
外面天气很冷，你最好穿多些衣服。
(2) You look tired,You ' d better go to bed earlier tonight if you can. 你看上去
很累，今晚最好早点休息。
(3) Today is a rainy day and the floor is slippery so please be careful. 今天外
面在下雨，地面很滑走路时请多加小心。
1 、Internet Service 网络服务
(1) There is free broadband Internet access in every room , connector plug is on the desk.
写字台上有宽带插头，您可以随便使用。
(2) There is a little trouble in the computer service center, so the
Internet is disconnected temporarily. Please wait a while, It ' ll be recovered soon.
对不起，酒店的电脑服务中心出现了一点小故障，房间暂时不上了网，请稍候一下就会恢复正常。
(3) Ok, I 'll arrange a computer engineer。