MIS题库及答案

MIS题库CHAPTER 11. The emerging Internet business culture is a set of expectations that we all share. T2. IT is an abbreviation commonly used to refer to Internet technology. F3. Information technology has become the largest component of capital investment for firms in the United States and many industrialized societies. T4. Governments on all levels are using Internet technologies to deliver information and services to citizens, employees, and businesses with which they work. T5. Knowledge is data that have been shaped into a meaningful form. F6. Information is the way we analyze problems. T7. Members of the organization evaluate and correct inputs through feedback. T8. Formal computer-based information systems are typically unstructured systems that are easily changed. F9. An information value chain is one where nearly all significant business processes and relationships are managed through digital means. F10. Data workers process paperwork. T11. Knowledge workers are engineers or architects who design products or services.T 12. Web pages can be linked electronically to other Web pages, regardless of where they are located, and viewed by any type of computer. T13. The IT infrastructure is the MIS plan for the organization. F14. Research has shown that investment in information technology will guarantee a company senior returns. F 15. All information systems are behavioral systems. F1. Nicholas Carr, an editor at Harvard Business Review wrote an article titled "IT Doesn't Matter," which stirred significant debate in the business community. Which of the following was NOT one of Carr's arguments?All firms can use IT to achieve a strategic edge over its competitors.2. There are five factors to consider when assessing the growing impact of IT in business firms both today and over the next ten years. Which one of the following is NOT one of those factors? Emergence of more personal appliances3. The ___ is bringing about a convergence of technologies, roiling markets, entire industries, and firms in the process. Internet4. Due to networking and the Internet, relationships with customers, employees, suppliers, and logistic partners are becoming: digital relationships5. As a supplier, you cannot do business with Wal-Mart unless you adopt theirwell-defined: digital technologies.6. One characteristic difference between the new manager and the traditional manager is the new manager's:reliance on informal commitments and networks to establish goals.7. Information-intense products require:a great deal of knowledge and training to produce.8. When nearly all core business processes are digitally enabled,the firm is more competitive and efficient.9. Data shaped into meaningful form are called: information.10. Computer literacy focuses primarily on:a knowledge of information technology.11. The system with universally accepted standards for storing, retrieving, formatting, and displaying information in a networking environment is called:the World Wide Web.12. The linkage of two or more computers together to share data or resources is called a(n): network.13. The technical approach to information systems includes:computer science, management science, and operations research.14. The study of the use of computer-based information systems by managers is called: MIS.15. According to the _______________ perspective on information systems, the performance of the system is optimal when the technology and the organization create a good balance.sociotechnicalCHAPTER 21. Enterprise applications span the entire firm, integrating information from multiple functions and business processes to enhance the performance of the organization as a whole. T2. The principal purpose of operational-level systems is to develop goals and strategies. F3. A sales order entry system would be considered a management information system. F4. Management information systems generally depend on underlying transaction processing systems for their data. T5. Management information systems are generally flexible and have a lot of analytical capability. F6. Decision-support systems explicitly include user-friendly software. T7. ESS addressnonroutine decisions requiring judgment, evaluation, and insight because there is no agreed-on procedure for arriving at a solution. T8. Many businesses need systems that will integrate information for the various organizational levels and functions. T9. At the operational level, sales and marketing systems assist in locating and contacting prospective customers, tracking sales, processing orders, and providing customer service support. T10. The accounting function is responsible for maintaining and managing the firm's financial records to account for the flow of funds in the firm. T11. Most enterprise applications take advantage of Web technologies and corporate intranets. T12. One advantage to enterprise systems is that they can help to create a more uniform organization in which everyone uses similar processes and information. T13. Supply chain management systems are not compatible with intranets, extranets, or special Web software. F14. The ideal CRM system provides customer care from the receipt of the order through product delivery. T15. A firm's knowledge is not difficult to imitate and cannot be leveraged intolong-term strategic benefits. F1. Enterprise applications do all of the following EXCEPT:Treat functional areas as separate "islands" of information.2. These systems typically provide periodic reports rather than instant information on operations: management-level systems.3. ESSs are: strategic-level systems.4. A hotel reservation system would be classified as a(n): transaction-level system.5. The major source of data for other systems are: TPS.6. The most advanced graphics software in any system used by management is normally found in: ESS.7. Unlike other types of information systems, these systems are NOT designated primarily to solve specific problems: executive support systems.8. Budgeting, profit planning, and portfolio analysis are examples of:finance and accounting information systems.9. This function is responsible for managing the firm's stocks and bonds.Finance10. The foundation for a customer or demand-driven organization often is based on the use of: enterprise systems.11. Enterprise software:models and automates many business processes.12. The ability to generate demand forecasts for a product and to develop sourcing and manufacturing plans for that product is provided by:supply chain management.13. Tracking the status of orders and checking inventory availability are features of: supply chain planning systems.14. The organization's suppliers and their suppliers and the processes for managing relationships with them form the:upstream supply chain.15. Inefficiencies in the supply chain are caused by:inaccurate or untimely information.CHAPTER 31. In the microeconomic definition of organizations, capital and labor are transformed by the firm through the production process into products and services. T2. Technological change does not change who owns and controls information, but does control who has the right to access and update that information. F3. Organizations are formal legal entities with internal rules and procedures that must abide by laws. T4. Organizations arrange specialists in a hierarchy of authority in which everyone is accountable to someone and authority is limited to specific actions. T5. German sociologist Max Weber called organizations bureaucracies that have certain"structural" features. T6. Political resistance is one of the great difficulties in bringing about organizational change. T7. Systems analysts are the leaders of teams of programmers, project managers and heads of office systems groups, as well as managers of computer operations and data entry staff. F8. The citizenry of Mexico use e-commerce more than the citizenry of Canada. F9. Information technology usually does not reduce internal management costs. F10. Some research suggests that computerization increases the information given to middle managers, empowering them to make more important decisions than in the past, thus reducing the need for large numbers of lower-level workers. F 11. Increasing use of Internet technology will probably result in simpler business processes, fewer employees, and much flatter organizations than in the past. T 12. Strategic information systems are the same as strategic-level systems for senior managers. F13. Value webs are flexible and adapt quickly to changes in supply and demand. T14. Information partnership help firms gain access to new customers, creating new opportunities for cross-selling and trading products. T 15. Porter's traditional competitive forces model assumes a dynamic industry environment. F1. Information technology plays a critical role in helping organizations:perceive environmental change.2. All organizations become very efficient over time because individuals in the firm develop: routines for producing goods and services.3. The set of fundamental assumptions about what products the organization should produce, how and where it should produce them, and for whom they should be produced is organizational culture.4. In the early years, the information systems group was composed mostly of: programmers.5. The transaction cost theory states that the organization is a(n):entity that grows larger because it can conduct marketplace transactions internally more cheaply than it can with external firms in the marketplace.6. A virtual organization is a(n):system that uses networks to link people, assets, and ideas to create and distribute products and services without being limited to traditional organizational boundaries or physical locations.7. In postindustrial societies, authority increasingly relied on:knowledge and competence.8. According to the Mintzberg model of management, decisional roles are:where managers initiate activities, handle disturbances, allocate resources, and negotiate conflict.9. In the classical model of management, the firm is a(n):system of formal functions that include planning, organizing, coordinating,deciding, and controlling.10. The behavioral model focuses on the organization as a(n):system of management based on the observation of what managers actually do in their jobs.11. Organizational models of decision making:take into account the structural and political characteristics of an organization.12. This individual is credited with the development of the five forces competitive model. Michael Porter13. All company activities are classified as either primary or support by the:value chain model.14. The value chain model highlights the primary or support activities that add a margin of value to a firm's products or services where:information systems can best be applied to achieve a competitive advantage. 15. The cooperative alliance formed between two or more corporations for the purpose of sharing information to gain strategic advantage is called a(n): information partnership.CHAPTER 41. One advantage of using Internet technology is that it provides the infrastructure to allow information to flow seamlessly from one part of the organization to another.T2. The use of the Web has increased information asymmetry between sellers and buyers. F3. A portal is a graphic display on a Web page that, when clicked, takes the viewer to another Web page. F4. The Web has transformed customers from passive buyers to active participants in creating value. T5. Net marketplaces serve both vertical and horizontal markets. T6. Suppliers have been reluctant to participate in Internet exchanges because competitive bidding drives prices down without the normal benefits of cutting prices.T7. 's one-click shopping uses an accumulated balance digital payment system. F8. An intranet normally does not include a corporate directory with names and telephone numbers because this information is more valuable in printed form. F9. Many private industrial networks are based on extranets for streamlining supply chain management. F 10. Collaborative commerce requires new types of accounting systems that can handle coordination among business partners and supply chains T11. The business models built around the Internet are largely unproven and frequently unprofitable. T12. Digitally integrating an enterprise does not require a complete change of business mindset. F13. Electronic commerce requires an atmosphere of trust. T14. The Web provides unprecedented demographics information to virtual businesses. T15. Using the Internet as an alternative outlet for sales creates virtual networks using the concept of channel conflict. F1. Digital firms require: networks that bypass traditional channels.2. In the past, information about products and services was usually:part of the physical value chain for those products and services.3. The Internet shrinks: information asymmetry.4. Which of the following Internet business models provides a digital environment where buyers and sellers can meet, search for products, display products, and establish prices for those products? Online marketplace5. The information broker Internet business model:generates revenue from advertising or from directing buyers to sellers.6. Yahoo! is an example of a: portal.7. The removal of organizations or business process layers responsible for certain intermediary steps in a value chain is called: disintermediation.8. An organizational department responsible for handling customer service issues by telephone and other channels best describes a: call center.9. Industry-owned Net marketplaces focus on long-term contract purchasing relationships and on providing common networks and computing platforms:for reducing supply chain inefficiencies.10. Exchanges are: third-party net marketplaces.11. An example of the use of intranets in finance and accounting is:the ability to monitor un-invoiced income or outstanding debt each day.12. An example of the use of intranets in sales and marketing is:the use of intranet collaboration tools for contact management, discussion forums, document management, and calendars.13. Competition between two or more different distribution chains used to sell the products or services of the same company best describes: channel conflict. 14. A channel conflict occurs when:two or more different distribution chains attempt to sell the same product from the same company in the same location.15. Channel conflict is an especially troublesome issue in business-to-business: electronic commerce.Chapter61.Investments in infrastructure account for between 25 to 35 percent of information technology expenditures in large firms.T2. The mainframe era was a period of highly decentralized computing. F3. In client/server computing, the client is the user point of entry, whereas the server typically processes and stores shared data. T4.Mainframes have all but disappeared, and their market has steadily declined over the last decade. F5.Software that functions as a translation layer between two non-communicating applications so they can work together is called middleware. T6.Windows Server 2003 is predominantly used as a local area network operating system. T7.Replacing legacy systems is cost prohibitive and generally not necessary if these older systems can be integrated into a contemporary infrastructure .T8.Open-source software is free and can be modified by users, but the software cannot be redistributed by the user without additional licensing .F9.Sun Microsystems; StarOffice can run on Linux. T10.Enterprise application integration software is not a substitute for custom-written middleware .F11. SAP, PeopleSoft, and Oracle all develop enterprise application software. Trge-scale enterprise software systems provide a single, integrated, worldwide software system for firms at a cost much more than they would pay if they developed it themselves. F13.Application service providers do not provide services such as the use of software applications to small and medium-sized companies. F14.Scalability refers to the decision of whether a firm should rent or buy enterprise software packages. F15.The total cost of owning technology resources includes costs for hardware and software upgrades, maintenance, technical support, and training. T1. Firm infrastructure is organized at three major levels. Which of the following is NOT one of those levels? Private2. Which of the following would not be characteristic of the general-purpose mainframe and minicomputer era? Software programs were hard wired into circuit boards3. This company is credited with the introduction of the first minicomputer DEC4. A Web server is:software for locating and managing stored Web pages5. Which of the following Microsoft products does NOT support client/server technology? Microsoft Office6. A common measure of processing power is: MIPS7. In 1970, this individual claimed that the value of power of a network grows exponentially as a function of the number of network members. Robert Metcalfe8. Sponsored by the Defense Department in 1959, this easy-to-use software language greatly expanded the ability of programmers to write business-related programs. COBOL9. Ultrathin computers consisting of a circuit board with processors, memory, and network connections that are stored in racks are called:blade servers10. Which software company would not be considered as a major provider of database software? Ashton Tate11. Ensuring that the new infrastructure works with the firm's older, so-called legacy systems and ensuring the new elements of the infrastructure work with one another iscalled:software integration12. A multitier, load-balancing scheme for Web-based applications in which significant parts of Web site content, logic, and processing are performed by smaller, less expensive servers located nearby the user is called: edge computing13. Java software was designed:to run on any computer or computing device regardless of its operating system.14. A set of universal standards using Internet technology for integrating different applications from different sources without time-consuming custom coding best describes: Web services15. A company providing software that can be rented by other companies over the Web or a private network best defines: ASP.Chapter71.The most basic logical data element is a field. F2. The presence of duplicate data in multiple data files is called program-data dependence. F3. The DBMS acts as an interface between the application programs and the physical data files. T4. Structured Query Language is the standard data manipulation language for relational database management systems. T5. A record in a relational database is called a tuple. T6. In a relational database, the three basic operations used to develop useful sets of data are select, form, and join. F7. The JOIN operation combines relational tables. T8.The most popular type of DBMS today for PCs as well as for larger computers and mainframes is the hierarchical DBMS. F9. Object-oriented DBMS can handle multimedia. T10. In an entity-relationship diagram, boxes represent entities and diamonds represent relationships. T11. Distributed databases are those that are stored in more than one physical location. T12. Information for targeted marketing is often gathered through data mining. T13. Data warehouses use only internal data sources. F14. Data mining is a collection of information from internal and/or external sources organized specifically for decision-making purposes. F15. Political resistance is one challenge in changing the current DBMS or going into a new one. T1. Every record in a file should contain: an entry in the key field.2. The confusion created by data redundancy makes it difficult for companies to: integrate data from different sources.3. Data redundancy occurs when: fields in many different files contain the same information.4. The data dictionary is the automated or manual file that: stores information about data elements and data characteristics.5. A field is also called a(n):data element6. This database model uses a series of logically related two-dimensional tables or files to store information: relational database7. Network DBMS depict data logically as: many-to-many relationships8. A hierarchical database organizes data in a(n): treelike structure.9. The network DBMS is an older logical database model that is useful for: depicting many-to-many relationships10. OODBMS are useful for storing: recursive data.11. An entity-relationship diagram is a graphic method of presenting entity classes and their relationships12. The capacity for manipulating and analyzing large volumes of data from multiple perspectives is called:OLAP.13. A data warehouse may include: legacy systems14. The approach to data management that organizes data as a network of nodes linked in any pattern the user specifies is called: hypermedia database.15. The power to define information requirements for the entire company is a function of: database administration.CHAPTER81. Broadband is a shared network service that works well on reliable lines that do not require frequent retransmissions because of error. F2. A switch is a device that connects multiple computers into a network in which multiple communications links can be in operation simultaneously. T3. The link by which data or voice is transmitted between sending and receiving devices in the network is called a channel. T4. In the acronym TCP/IP, the IP refers to the Internet Protocol that handles the movement of data between computers. F5. Wireless technologies use radio frequencies or infrared signals to send data between communications devices. T6. A bus network is a network in which local processors share the same bus or communications channels. T7. Local area networks are mainly used to connect computers and other information processing devices within a large city or metropolitan area. F8. DSL allows high-capacity transmission over copper wires T9. The topology of a system is the way in which the components of the network are connected. T10. People are increasingly using information appliances to connect to the Internet. T11. AltaVista has become overwhelmingly the most popular Web search tool and is used for about 55 percent of all searches on the Web through its own site. F12. An intranet is an internal organizational Internet that is guarded against outside access by special security hardware and/or software called a firewall. T13. Lotus Notes and OpenText'sLiveLink are both examples of commercialgroupware products. T14.PlanetLab is a grassroots effort to build an experimental overlay network on top of the Internet using computers called smart nodes attached to traditional Internet routers. T15. A third-party-managed network that multiple organizations use on a subscription basis is called a V AN. T1. The ____________________ routes and manages communication on the network and coordinates network resourcesNOS2. The formal set of rules that govern the way in which computers communicate are called protocols.3. The process of converting digital signals into analog form so that data may be sent over twisted pair telephone lines is referred to as: demodulation.4. A communications medium where data are transformed into pulses of light would be a(n): optical fiber.5. The greater the bandwidth, the greater the: channel's transmission capacity.6. A star network: links all computers and other devices to a central host computer through which all communications must pass.7. A network that covers a large geographic area is most commonly referred to as a(n): wide area network8. Frame relay: does not use error-correction routines9. Which of the following maps domain names to their IP addresses?DNS10. A device that has been customized to perform a few specialized computing tasks well with minimal effort best describes: information appliance11. Which of the following are two important technologies for developing the Semantic Web? XML and RDF12. A network inside an organization that provides an environment for information sharing, communications, collaboration, and to support business functions is called a(n): intranet.13. Hardware and software placed between an organization's internal network and an external network to prevent outsiders from invading private networks best describes a(n): Firewall.14. LISTSERVS are used for: discussion groups using e-mail mailing list servers. CHAPTER 91.Mobile phones are emerging as an alternative to cash or credit cards.(T)2.Wireless transmission sends signals through air or space without being tied to a physical line. (F)3.Microwave signals bend with the curvature of the earth. (F)4.Low-orbit satellites consume more power and cost more to launch than conventional satellites. (F)5.Second-generation (2G) cellular networks are based on packet-switched technologyto achieve greater efficiencies and higher transmission speeds than dedicated circuit-switched networks. (F)6.IEEE 802.15 is a global wireless network standard for the Personal Area Network (Bluetooth). (T)7.A router connects two LANs based on different technologies. (F)8.A Wi-Fi system can operate in two different modes. In ad-hoc mode, wireless devices communicate with a wired LAN using access points. (F)9.A type of wireless computing in which users move from wireless hotspot to wireless hotspot to gain network or Internet access is sometimes referred to as nomadic computing. (T)10.M-commerce transactions are mainly large and infrequent purchases for items. (F)11.In voice portal systems, sophisticated voice recognition software processes the requests, and responses are translated back into speech for the customer. (T)12.Web content for wireless devices is primarily in the form of graphics. (F)13.Radio frequency identification (RFID) systems use tiny tags that have an embedded microchip for storing data. (T)14.Radio frequency identification tags are composed of three parts: microchip, transponder, and a router. (F)15.Passive RFID tags do not have a separate power source and obtain their operating power from the radio frequency energy transmitted by the RFID reader. (T)1.By most accounts, the wireless revolution is in this stage: beginning.2.OnStar is an example of a(n): global positioning system.3.Long-distance terrestrial transmission systems require that transmission stations be positioned about this far apart: 37 miles.4.The major cell phone standard in the United States is: CDMA.5.Digital circuit-switched wireless networks, primarily for voice communication is classified as this generation of wireless cellular. 2G6.An Internet browser with a small file size that can work with the low-memory constraints of handheld wireless devices and the low bandwidth of wireless networks is called a(n): microbrowser.7.The proposed IEEE standard for the wide area network is: IEEE 802.20.8.A wireless service offered by Japan's NTT DoCoMo mobile network that uses a different set of standards is: I-mode.9.The name Bluetooth comes from the 10th-century King HaraldBlatan of this country: Denmark.10.The Wi-Fi 802.11g standard can transmit up to: 54 Mbps in the 2.4-GHz range.11.The use of the Internet for purchasing goods and services as well as for transmitting messages using wireless mobile devices is referred to as: m-commerce.12.Which one of the following would NOT be considered a component of a radio frequency identification (RFID) system? Readerworks of interconnected wireless devices that are embedded into the physical environment to provide measurements of many points over large spaces are called: WSNs.。