酒店常用中英文缩写

部门DEPARTMENT DEPT

职位POSITION POS

行政办EXECUTIVE OFFICE EO

财务部FINANCE DEPARTMENT FIC

会计部ACCOUNTING ACCT

采购部PURCHASING DEPARTMENT PD

酒水仓BEVERAGE STORE

食品仓FOOD STORE

日用品仓GENERAL STORE

市场及销售部SALES & MARKETING DEPARTMENT S &M

前厅部FRONT OFFICE DEPARTMENT F.O (F/O) 管家部HOUSEKEEPING HSKP

洗衣房LAUNDRY ROOM LR

布草房LINEN ROOM

游泳池SWIMMING POOL

餐饮部FOOD & BEVERAGE DEPARTMENT F & B 中餐厅CHINESE RESTAURANT CHN REST

西餐厅WEST RESTAURANT WEST REST

日本餐厅JAPANESE RESTAURANT

大堂吧LOBBY BAR

送餐部ROOM SERVICE RM SVC

宴会中心BANQUET CENTRE

会议厅CONFERENCE HALL

管事部STEWARD

娱乐部ENTERTAINMENT DEPARTMENT ENT

夜总会NIGHT CLUB

桑拿SAUNA

健身中心HEALTH CENTRE

美容美发中心BEAUTY & BARBER CENTRE

保龄球室BOWLING BALL

工程部ENGINEERING DEPARTMENT ENG 保安部SECURITY DEPARTMENT SEC 人力资源部HUMAN & RESOURCES

DEPARTMENT HR

培训咅B TRAINING DEPARTMENT

员工饭堂STAFF CANTEEN

员工宿舍STAFF DORMITORY

医务室CLINIC ROOM

图书馆LIBRARY

前厅各分部：

接待处RECEPTION RECP 行政楼层EXECUTIVE FLOOR E/F

询问处INFORMATION INFM 订房部RESERVATION RESV 总机房OPERATOR / TELEPHONE ROOM OPT 礼宾部CONCIERGE CON

商务中心BUSINESS CENTRE BC 大堂畐U理ASSISTANT MANAGER AM 车队TRANSPORTATION TRA 账务处CASHIER、ACCOUNTING DESK 大堂LOBBY 楼层FLOOR / F 后勤办公室BACK OFFICE 员工通道STAFF ENTRANCE

职位：

总经理GENERAL MANAGER GM

行政助理ASSISTANT EXECUTIVE MANAGER

AEM

行政秘书EXECUTIVE SECRETARY

财务总监FINANCIAL CONTROLLER FC

总会计师CHIEF ACCOUNT

成本会计师COST ACCOUNT

采购部经理PURCHASING MANAGER

PURCHASING MGR

市场及销售总监DIRECTOR OF SALES & MARKETING DOS

市场及销售副总监ASSISTANT DIRECTOR OF

SALES & MARKETING ADOS

市场及销售部经理SALES MANAGER

销售员SALES SALES

前厅经理FRONT OFFICE MANAGER FOM 前厅副经理ASSISTANT FRONT OFFICE MANAGER AFOM

大堂副经理ASSISTANT MANAGER AM 接待员RECEPTIONIST / RECEPTION CLERK 订房员RESERVATION CLERK RESV CLERK 行李员BELL BOY / BELL MAN

门童DOORMAN

接线生OPERATOR

司机DRIVER

行政管家EXECUTIVE HOUSEKEEPER EH

畐幷亍政管家ASSISTANT EXECUTIVE HOUSEKEEPER AEH

助理管家ASSISTANT HOUSEKEEPER AH 楼层服务员ROOM ATTENDANT ATT

餐饮总监DIRECTOR OF FOOD & BEVERAGE

DOFB

行政总厨EXECUTIVE SOUS CHEF

点心总厨DIM SUM CHEF

人力资源部经理HUMAN & RESOURCES MANAGER HR MGR

总工程师CHIEF ENGINEER

值班工程师DUTY ENGINEER

保安部经理SECURITY MANAGER

保安主管CHIEF SECURITY

经理MANAGER MGR

主任SUPERVISOR SUP

领班CAPTAIN CAP

秘书SECRETARY

文员CLERK

服务员WAITER

行政值班经理EXECUTIVE ON DUTY MANAGER EOD

值班经理DUTY MANAGER DM

酒店常用术语：

接待处用语：

入住CHECK - IN C / I

退房CHECK - OUT C / O

预订BOOKING 、RESERVATION BKG

预期抵店ARRIVAL 、DUTE IN ARL

提前抵达EARLY ARRIVAL

预期离店DEPARTURE 、DUTE OUT DEPT 续住EXTENSION EXTEN

客类：

顾客、宾客CLIENT 、GUEST

散客WALK IN W / I 、FIT

团队GROUP GRP

商务客COMMERCIAL GUEST COMM GST

商务合同CORPORATE CONTRACT 长住客LONG STAY GUEST L / S GST 贵宾VERY IMPORTANT PERSON VIP

旅行社TRAVEL AGENT TVL AGT 自用房HOUSE USE H/U

公司COMPANY COM

付帐（动）PAY 付帐（名）PAYMENT 信用卡CREDIT CARD 现金CASH

尽快AS SOON AS POSSIBLE ASAP 资料INFORMATION INFM

电话TELEPHONE TEL

传真FACSIMILE FAX

电传TELEX TLX

电报CABLE CBL

地址ADDRESS ADD

复印（机）COPY （MACHINE）网络INTERNET 电

脑COMPUTER 打印机PRINTER 机票FLIGHT TICKET 打字TYPING

充电CHARGE A BATTERY

充电器CHARGER

留言MESSAGE

内播电影IN-HOUSE MOVIE

确认CONFIRMATION CONFIRM 再次确认RE - CONFIRM RE-CFRM 对方付费电话COLLECT CALL 酒店帐HOUSE ACCOUNT H/A

取消CANCELLATION CANCELL 国内长途——IDD

订金DEPOSIT 国际长途——DDD

价格RATE RTE

价钱PRICE 市内电话CITY CALL

封房BLOCK 分机EXTENSION EXTN