商务秘书实务课后练习答案

商务秘书实务课后练习答案

the Exercises of Corporate Secretarial PracticeChapter

11、1)

The secretary’s responsibilities have been upgraded from handling office chores to a higher level, where organizing, supervising and training have become the core components of a secretarial job、2)

The secretary’s professionalism and reliability have more influence on the daily and long-term management of the company than before, because managers’ and executives’ reliance on their secretaries have witnessed an unprecedented increase、

2、 The major responsibilities and tasks of a modern day secretary can be summarized into three categories: the independent operation of day-to-day documentary work, execution of internal and external communication, assistance in management and supervision, direct involvement in staff training、

3、 Answers may vary with varied individual impressions、

4、1)

The secretary is mainly responsible for assisting a manager or managers on a daily basis、2)

He/She should have basic skills in office management and corporate communication as well as a strong sense of professionalism, responsibility, reliability and business etiquette along with attractive personality and

character、3)

He/She should have the initiative to familiarize himself/herself with the way the company operates and its policies so as to be capable of arranging duties

according to their priority and making quick responses

and sensible decisions、4)

He/She should understand how to fulfill office duties, maintain appropriate appearance, communicate verbally and non-verbally, and execute instructions and orders efficiently, because they are the foundation of

successful daily corporate management and the first

contact with the outsiders、5)

He/She should be ethical, professional, positive and attractive, because only with these qualities can his/her reliability and efficiency in performance be guaranteed、Chapter

21、1） Answers may vary with varied personal experiences、2） Personally, I believe the opinion originates from narrow-sightedness and nationalism, which can be regarded as wrong、 As is observed, globalization

is the definite trend of the world economics、 The communication and business contacts with the Western businesspeople are surging in their frequency、 Therefore, learning the Western business etiquette is highly necessary out of the simple but absolute reason that mutual respect is the key in successful business interactions、

2、1)

No;2)

No;3)

Yes;4)

No;5)

No;6)

No;7)

No;8)

Yes

3、1)