酒店英语情景对话

日常用语(句子):

酒店常用英语

Restaurant 酒店里面得称为餐厅,酒店外得可以叫饭馆或者餐馆都可以B&B 家庭式酒店

Boutique hotel 精品酒店Resort 度假村

King-size 特大号床Queen-size 大号床Twin beds 双床房Single bed 单床房Double room 双人间Single room 单人间Suite 套房

Studio suite 公寓套房Adjoining room 相邻房Connecting room 连通房Executive Floor 行政楼层Bellboy 行李员Concierge 礼宾

Receptionist 前台接待

Reception/Front desk 前台Coach 旅游大巴

Reservation 预订(不就是预定) Doorman 门房门童

Housekeeping staff 客房清洁人员

Room service 客房服务,有时特指客房送餐服务Ground 花园

Tip 小费

Service charge 服务费

Turn down 开夜床服务(指得就是傍晚得时候再次整理房间,使客人晚上睡得舒服) Executive room 商务房Shuttle bus 班车

Do Not Disturb Sign /DND sign请勿打扰牌Please Make Up sign /PMU sign 请收拾房间牌check-out 退房check-in 登记入住lobby 大堂

Owner response: 业主回复

基本信息

23.May I have your name, please?

请问您贵姓？

10.Which dates would you like to book? When will you check in and check out?

请问您需要订哪一天？什么时候入住及退房？

59.What time do you expect to arrive, Sir?

请问大概什么时候到酒店,先生？

46.What time will the guest be arriving?

客人大概什么到达酒店？

11.How long will you stay in our hotel?

请问您打算逗留多长时间？

36.Could you hold the line, please? I’ll check our room availabilities for those days、

麻烦请您稍等,我们查询那段时间得房态。

37.Just a minute, please I’ll check our booking situation、

麻烦请您稍等,我需要查询我们得房态。

73.Just a moment, please、 I’ll check the availability for you、

麻烦请您稍等,我查询能否可以提供给您。

41.Could you hold on for a moment please? I’ll check our reservation record、

麻烦请您稍等,让我查询我们得预订纪录。

72.How many people are there in your party?

与您同行有多少人？

50.I’ll arrive one day early、 Is that OK?

我那天早点到,可以吗？

56.We’ll send a confirmation to you soon、

我们稍后传确认书给您。

57.Should you have any questions, please do not hesitate to contact us、

如有任何疑问请随时与我们联系。

58.Please feel free to contact us if we can be of further assistance、

如需进一步了解,请随时与我们联系。

其她服务类

42.Does it include breakfast?

包括早餐吗？

43.The tax and breakfast are also included、

税及早餐也包括在内。

12.Does your hotel have pick-up service?

请问贵酒店有接车服务吗？

13.Yes, please contact the concierge for details、

有得,详细内容请联系礼宾台。

16.What is your hotel’s website and email address?

请问贵酒店得及邮址？

17.Our hotel’s website is xxxx and our email address is xxxx、 To reserve a room or give feedback to us、我们酒店得就是xxx而我们得邮址就是xxx预订房间或有任何建议可与我们联系。

4.How about your hotel’s location?

请问贵酒店位于哪里？

5.Well, our hotel located in Yantian distric, Shen Zhen City、 The OCT hotel is about 40 minutes from Shenzhen railway station, 85 minutes from BaiYun airport、

我们酒店位于深圳市盐田区。本酒店离深圳火车站40分钟车程,到深圳机场85分钟、

6.What’s the level of your hotel?

请问贵酒店就是几星级得？

7.Our hotel is a five-star hotel、

本酒店就是五星级得酒店。

8.How about your hotel’s facilities?

请问贵酒店有什么设施？

9.We have four kinds of restaurant, lobby bar, conference room, health center, shop prince and (KTV equipment)。、

本酒店有四种类型餐馆,大堂吧,会议室,健身会所 ,商场及(KTV设施)。

44.We have a special family package plan

我们现在开始新推出一个优惠套餐。

45.We’ll have to charge you RMB300 extra for an additional bed, the baby set is for free、

如需加床,我们将会收取人民币300元,婴儿床就是免费得

房型资讯类

1.May I have the room type, please? /What kind of room would you like to reserve?

请问需要预订哪一类型得房间？

2:What kind of room do you have?

请问贵酒店有什么房间类型？

3.We have standard, superior, deluxe, executive rooms、 There are also some suite as well、 Furthermore, we have a floor of non-smoking rooms, and we also have some connecting rooms(Interlaken hotel)、

我们酒店有标准房,高级房,豪华房,行政房。除此之外还有一些套房。而且我们酒店还设有不吸烟楼层及连通房。

14.Can I get harbor view in your hotel?

我可以瞧到海景吗？

15.I am sorry, you can’t、 But you can have a nice view of a large pool/lake surrounded by beautiful landscaping、

很抱歉,不可以。但您可以瞧到周围美丽得泳池/湖景。

64.Perhaps you have a cheaper room?

或许您们还有更便宜得房间吧？

65.Sorry, the quoted rate is lowest、

不好意思,这个报价已经就是最低了。

68.The room is spacious and cosy, I’m sure you will enjoy yourself、

房间既宽敞又舒适,我肯定您会过得愉快。

70.May I remend deluxe suite? It’s more luxurious and fortable、

我向您推荐豪华套房,更豪华更舒适得。

担保取消原则

18.Your reservation is temporary and it will be cancelled if you don’t arrive before 6p、m、 on that day、

您得预订就是暂时得,如果那天下午6点前不到,我们将会取消您得预订。

90.With out guaranteed reservation, we can only hold the room to 6 p、m、, If you make a guaranteed reservation, we can hold the room overnight、 Would you like to make a guaranteed reservation by credit card?

非担保得预订只能保留到当天下午６点。若您作了担保预订,我们就可以整夜为您保留房间,您愿意提供信用卡作担保吗？

80.Would you like to guarantee your room for late arrival?

因您较晚入住,您可以为您得预订作个担保吗？

81.How would you like to guarantee your reservation?

请问您以什么方式为您得预订作担保？

83.May I take your credit card for the guarantee?可以提供您得信用卡作担保吗？

89.To guarantee your booking, please advise us of your credit cart number and dated of valid advance in、为了确保您得