酒店情景英语对话

English Drama of Hotel Management English Actress: 殷云梓08304311 欧阳玉昆08304312陈雪08304315

余月琴08304316 刘会娜08304325

Scene I：CHECK IN

A：Receptionist B：Husband C: Wife

A: Good afternoon. Welcome to Holiday Inn. What can I do for you, sir?

B: Well, I’m Sheldon copper from New York. I’d like to check in, please.

A: All right. Do you have a reservation with us, sir?

B: Yes, we booked a standard room a week ago.

A: Wait a moment, please. Mr. Copper. I’ll check our reservation card…… Sorry, we don’t have a record of your reservation.

C: What! It’s impossible. We made the reservation with your hotel by phone that day.

You should check again.

A: Yes, madam. May I know which one of you made the reservation?

C: Sure. It’s me.

A: And in what name did you make your reservation?

C: Oh, honey. I forgot that I have the room reserved in the name of mine instead of yours.

B: What a bad memory you had!

C: Sorry. It’s penny copper. Please check again.

A: Yes, madam. Just a moment, please……Yes, we do have your reservation. You have booked a standard room with breakfast for two nights. Is that correct?

C: That’s right!

A: Would you please let me see your passport and visa?

B: Certainly. Here you are.

A: Thank you, sir. Could you please fill in the registration card?

B: Sure. Here it is. Is it all right?

A: Yes, thanks. Your room number is 2222. Here is your key. The room bellman will show you to your room. I hope you will enjoy your stay.

B&C: Thank you.

Scene II: COMPLAINT

A: Bellman B：Husband C: Wife D: Housekeeper

A: Good afternoon, sir. Welcome to our hotel. I’m a bellman here. I’ll show you to your room now. What’s your room number?

B: My room number is 2222.

A: All right. Come this way, please. May I help you with your luggage?

B: It’s very kind of you.

A: Here is room 2222. May I have your key?

B: Sure. Here it is.

A: Thank you, sir….. I’ve opened the door. After you, please.

B: Thanks.

A: Here is your key, sir. If you have any problems, please call the reception. I wish you a most pleasant stay in our hotel.

C: Oh, Jesus.

A: Is there anything wrong, madam?

C: The bathroom is total a mess.

A: Oh, I’m awfully sorry to hear that. We do apologize for the inconvenience caused.

We usually check every room before guests check in. I’ll speak to the person in charge and ask him to take care of the problem.

C: OK. Please solve it as soon as possible.

A: I appreciate your understanding very much. Thank you

After a while, the housekeeper knocks at the door.

C: Who’s there?

D: Housekeeper, madam.

C: Come in

D: Good afternoon, madam. I’m awfully sorry for my carelessness. I do apologize for the entire problem.

C: It’s ok.

D: May I know what the problem is?

C: The shower doesn’t have hot water and the tub is dirty. The floor is all wet and there is no towel, not even toilet paper.

D: Sorry. We might have overlooked some points. I’ll have the shower fixed, the tub cleaned, the floor dried and the toilet paper sent to your room immediately.

C: Thank you.

D: You’re welcome.

Scene III: LAUNDRY SERVICE (the next day afternoon)

A: Valet; B: Guest

A: Good afternoon, laundry department. Can I help you?

B: Yes. I want to have my dress dry-cleaned and ironed. And I want it sent back before 6 tonight because I need to attend a cocktail party this evening.

A: It’s already 2 p.m. I’m afraid it’s too late for today’s laundry. Would you like express service? It only takes 3 hours.

B: How much is the charge?

A: We charge 50% extra for express service. That would be 100 Yuan.

B: Ok, I’ll take the express.

A: Yes, madam. I’ll send someone to pick up your laundry at once. Please put the dress in the laundry bag under the bathroom sink.

B: All right. Thank you very much.

A: It’s my pleasure. I’m always at your service.

After a while, the valet knocks at the door.

A: Laundry service. May I come in?