外贸开发信询盘回复
几种外贸开发信英文模板（部分对你有帮助！选择适合自己的。）
1.主动跟新买家建立联糸
①
No.1
Dear friend,
How are you doing Xiamen Top Point trading here, exporting antique furniture with good quality and low prise in China.
E-catalog is a part of our antique furnitures for your reference (354.1KB) .
Should you have any questions, pls don't hesitate to contact me.
Thanks and best regard,
No.2
How are you doing This is Rogen from Xiamen Top Point Enterprise Co., Ltd. Exporting antique furniture with good quality and low price in China.
Enclosed is a small part of our products for your reference, call or email me let's talk details.
②
Dear friend,
How are you doing Long time there is no news from you, this is Rogen from Xiamen Top Point Enterprise Co.,Ltd.
We are one of professional wooden furniture manufacturer from China, enclosed is some of our products for your reference, pls kindly check and let me know if you are interested in any items, meanwhile your any OEM order is warmly welcome.
We look forward to receiving your any enquires soon.
③
Dear Mr. Jones:
How are you doing this is Rogen from Xiamen Top Point Enterprise Co.,Ltd.
（I'm sorry to have kept you waiting, We have received your letter of 9th April showing your interest in our complete product information.）
We understand from your information posted on https://www.360docs.net/doc/2f18766976.html, that you are in the market for furniture. We would like to take this opportunity to introduce our company and products, can cooperate with you is my pleasure.
We are a joint venture specializing in the manufacture and export of furniture. Our brand is xxxx, a famous Chinese brand. we have enclosed our catalog（随函附我方目录）, which introduces our company in detail and covers the main products we supply at present. You may also visit our online company introduction at which includes our latest product line.
Should any of these items be of interest to you, please let us know. We will be happy to give you a quotation（报价单）upon receipt of（一收到）your detailed requirements.
The quality of ours is as good as that of many other suppliers，while our prices are not high as theirs. We are always improving our design and patterns to confirm to the world market.
We look forward to receiving your enquires soon.
④
How are you doing Long time there is no news from you, this is Rogen from Xiamen Top Point Enterprise Co.,Ltd.
We are one of professional wooden furniture manufacturer from China, enclosed is some of our products for your reference, pls kindly check and let me know if you are interested in any items, meanwhile your any OEM order is warmly welcome.
You may also visit our online company introduction , which introduces our company in detail and covers the main products we supply at present.
We are always to persist "high quality", "preferential price", "full service".
附（信中可能用得到）：
Glad to get your name card from Dongguan fair.
Should you have any questions, pls don't hesitate to contact me.
Look forward to receiving your any enquires soon.
（Pls contact me if further questions.）
（Any comments, that will be appreciated. Thanks.）
⑤
How are you doing
This is weedy from NIVI furniture,China.We are wood home furniture manufacturer.
Here is some our product pictures for your reference.
We would like to send our catalogue(7.7M) to you if you are interested.
Await your promptly reply!
附：
Await your promptly reply!
Thank you so much for your promptly reply.
2.对新买家要求建立业务联糸的回复
①
Dear XXX,
How are you doing This is Rogen from Xiamen Top Point Enterprise Co.,Ltd.
I have received your inquire from Global Sources, thanks for your inquiry of XXXX .
E-catalog is a part of our antique furnitures for your reference(354.1KB). pls kindly check and let me know if you are interested in any items, meanwhile your any OEM order is warmly welcome.
By the way, do you have something like MSN, Skype ect., I think that should be much beneficial for our further comunication .
Any comments, that will be appreciated.
②
Could you tell me what products you are interested inWe will be happy to give you a quotation upon receipt of your detailed requirements.
Sincerely for your services.
We have enclosed our details offer. Pls kindly check.
I think the following close substitute can meet your needs.
③
Dear xxx，
How are you doing This is Rogen from Xiamen Top Point Enterprise Co.,Ltd.
Long time there is no news from you. Recently we have a new batch of classical furniture here, I think you'll enjoy it. Pls kindly check and let me know if you are interested in any items.
Pls contact me if further questions.
④
Dear Mr. Jones:
We have received your letter of 9th April showing your interest in our complete product information. Our product lines mainly include high quality textile products. To give you a general idea of the various kinds of textiles now available for export, we have enclosed a catalogue and a price list. You may also visit our online company introduction at which includes our latest product line.
We look forward to your specific enquiries and hope to have the opportunity to work together with you in the future.
Sincerely,
3.向老客户介绍公司新的产品信息
Dear Mr. Jones:
We have refreshed our online catalog at covers the latest new products, which are now available from stock（库存）.
We believe that you will find some attractive additions to our product line. Once you have had time to study the supplement, （我相信你将找到有吸引力的东西在我们的产品系列里）please let us know if you would like to take the matter further（请让我们知道假如你想作进一步了解）. We would be very happy to send samples to you for close inspection（我们非常乐意寄样品给您做进一步的检查）.
We will keep you informed on our progress and look forward to hearing from you.（我们将随时通知您我们的进展和期待听到你的回音。）
Sincerely,
4.回复对某个产品的查询
①
Dear xxxs:
How are you doing This is Rogen from Xiamen Top Point Enterprise Co.,Ltd.
I am sorry to keep you waitting. We have received your inquire from Global Sources that you are interested in our product "x x x".
We have enclosed the photo and detailed information of the product for your reference.
Product:"Antique Coffee Table"
FOB prices: US$80.00
Minimum order quantity: 50sets
Specification: 77x77x83 cm
Quantity: 1 piece/carton
Meanwhile , do you have something like MSN ,Skype ect., I think that should be much beneficial for our future comunication.
Look forward to receiving you any enquires soon.
②
Thank you for your inquiry（询问）of 16 March. We are pleased to hear that you are interested in our product "toaster".
We've enclosed the photo and detailed information of the product for your reference（参考）:
Product: toaster
Specification（规格）: xxxxxxxxxxxxxxx
Package: 1pcs/box
Price: 10usd/pcs
Payment: L/C（信用证）
For purchase quantities（采购量）over 1,000 pcs of individual items we would allow you a discount of 1%. Payment is to be made by
irrevocable L.C at sight.（付款方式是不可撤消即期L.C）
We look forward to receiving your first order.（第一单）
5.无法提供对方查询中所要求的产品时
Dear Mr. Jones:
Thank you for your enquiry of 12 March cate 9 cable.
We appreciate your efforts in marketing our products and regret very much that we are unable to supply the desired goods due to excessive demand.
We would, however, like to take this opportunity to offer the following material as a close substitute （替代品）:
Cate 5, US$__ per meter FOB Shanghai, including your commission 2%.
you find the product acceptable, please email us as soon as possible.
Sincerely,
6.查询对方公司的产品
Dear Sir or Madam:
We know that you are exporters of textile fabrics. We would like you to send us details of your various ranges, including colors and prices, and also samples of the different qualities of material used.（不同特性的样品材料使用情况）
We are volume dealers in textiles and believe there is a promising market inour area for moderately priced goods of this kind mentioned.
When quoting, please state your terms of payment （付款条件）and discount you would allow on purchases of quantities of not less than 1000 meters of individual items（个别项目）.Prices quoted should include insurance and freight to San Francisco.
Sincerely,
7.几种报盘
(a.)
Dear Mr. Jones:
We thank you for your email enquiry for both groundnuts and Walnutmeat CNF（成本加运费）Copenhagen dated February, 21.
In reply, we offer firm（我们报实盘）, subject to your reply reaching us on or before February 26 for 250 metric tons of groundnuts, handpicked, shelled and ungraded at RMB2000 net（实价）per metric ton CNF Copenhagen and any other European Main Ports.Shipment to be made within two months after receipt of your order payment by L/C payable by sight draft.
Please note that we have quoted our most favorable price and are unable to entertain any counter offer （不能有任何还价）.
As you are aware that there has lately been a large demand for the above commodities（商品）. Such growing demand will likely result in increased prices.However you can secure these prices if you send us an immediate reply.
Sincerely,
(b.)
Dear Mr. Jones:
We thank you for your letter dated April 8 inquiring about our leather handbags. As requested, we take pleasure in offering you, subject to our final confirmation（经过我方确认）, 300 dozen deerskin handbags style No.MS190 at $124.00 per dozen CIF（到岸价）Hamburg.
Shipment will be effected within 20 days after receipt of the relevant L/C issued by your first class bank in our favor upon signing Sales Contract.
We are manufacturing various kinds of leather purses and waist belts forexportation, and enclosed a brochure（小册子）of products for your reference（参考）. We hope some of them meet your taste and needs.
If we can be of any further help, please feel free to let us know. Customers'inquiries are always meet with our careful attention（顾客的需求总会得到我们足够的注意）.
Sincerely,
(c.)
Re: SWC Sugar
Dear Sirs,
We are in receipt（收到）of your letter of July 17, 2002 asking us to offer 10,000 metric tons of the subject sugar for shipment to Japan and appreciate（感激）very much your interest in our product. To comply with your request, we are offering you the following:
1. Commodity: Qingdao Superior White Crystal Sugar.
2. Packing: To be packed in new gunny bag of 100kgs. each.
3. Quantity: Ten thousand (10000) metric tons.
4. Price: US dollars one hundred and five (US$10
5.00) per metric ton, Fob Qingdao.
5. Payment: 100% by irrevocable（不可改变的）and confirmed letter of credit to be opened in our favor（保兑的信用证以我方为抬头）through A1 bank in Qingdao and
to be drawn at sight（是即期汇票）.
6. Shipment: Three or four weeks after receipt of letter of credit（收到信用证）by the first available boat sailing to Yokohama direct.
Please note that we do not have much ready stock on hand. Therefore, it is important that, in order to enable us to effect early shipment, your letter of credit should be opened in time if our price meets with your approval.
We are awaiting your reply.
Sincerely,
外贸询盘跟进用英语回答10篇对话
问是否接到询盘 1.是 A:hello, this is ***. may i speak to ****? B:***speaking A:i am *** from yiwu juzhi jewelry factory,i send a quote to you on ** june,have you received it? B：yes A:how you feel about our quotation,your any comment we are very appreciate. B:the price is high. A:could you tell me your target price,we will do our best effort reach your target price and guarantee high quality. A:ok,i will think about it. B:thank you very much,you can contact me any time. And I'll keep contact you too,pls be patient with me. A:thanks B:goodbye. 2.否 A:hello, this is ***. may i speak to ****? B:***speaking A:i am *** from yiwu juzhi jewelry factory,i send a quote to you on ** june,have you received it? B：sorry,i haven't received your quote A:ok,i will send the quote to you later,pls check your email.and chould you kindly tell me how you feel about our quote,i will be very appreciate. B:ok A:thanks，I'll be looking forwad to hearing from you．Good-bye． 3.客户不在 a：hello, this is ****. may i speak to ****? b:yes,one moment please. i'll get her for you. a： thank you. b: i'm sorry, she's not at her room right now. a：（有急事时要手机号码表达方法： It's urgent. Could I have her mobilephone number?) b:*********(没有） a：oh, i'll call her again. It's kind of you.bye（thanks you too，bye） 问客人是否收到货物 4.是 A:hello, this is ***. may i speak to ****? B:***speaking A:i am *** from yiwu juzhi jewelry factory,i send products to you on ** june,have you received it?
外贸邮件回复范文
收到客户询盘时的回复： Dear sir, We hereby acknowledge receipt your inquiry of XX,(products)and i just got the information from our production department,these standard is available for us.and the now pls check the quotation below: The specification you required: The length: The diameter: The material ........ The price:XX usd /pes FOB(tian jin) I hope this is the one in your favor,As a experienced company (ISO9001:2000)in the XX filed for more than 20 years.and we take the opportunity seriously to cooperate with you.if you have any questions ,pls feel free to contact me.i will try my best Thanks and regards 签名 客户询盘模糊，向客户询问规格 Dear sir, Thanks for your inquiry of our XX(products).on dec.10th.and we are in XX filed for many years,so we are confident we can do it.but the specifications you given is still lack.such as the diameter,meterial,quantity and so on.....,so pls can you send us the details?the drawing(cad)is ok. After we confirmed,we are happy to provide you with our good quality and competitive price. Look forward your soonest reply, Thanks and regards 签名 针对客户的讨价还价的回复 Dear sir, Sorry for my late reply,i discuss with our boss for a long time, but regarding the price,it is near our bottom line,you know the market is changing everyday,and it is hard to cut more on cost as we need the products with best quality. But we treasure our first cooperation,so we allow you a 2%discount,this is the best i can do for you. I hope that if you have the will to cooperate,pls don’t just focus on the price,the most important is the quality,i think. If you any comments ,pls let me know. Thanks and regards Angela 这个得针对情况，如果利润真的不太高，就这样写没有关系，如果老板太黑了，就给点折扣，关于价格不是一封两封的邮件可以搞定的，总之灵活点啦 应对客户的迟迟不回复的邮件: Dear sir, Did you receive our quotation on dec12th?and no reply from you.i was waiting until all the
外贸询盘回复的一些技巧
外贸询盘回复的一些技巧 先从回复询盘的格式说起，格式一般分为称呼、正文、敬祝语、落款几个部分。 回复询盘的几个原则： ? 主动出击，及时回复。 ? 格式正确，有称呼，有落款。 ? 鉴于东西方文化的差异建议回答卖家问题直截了当，一般疑问句建议先回答yes或者no，然后再补充自己需要说明的。 ? 尽量一次性多传达自己的意思，以免来回沟通错过了商机。 ? 语言简洁准确，避免出现语法和拼写的错误。 一、询盘回复架构一般分为以下几个部分： 1.未付款询盘回复：这一环节是一个卖家第一次接触买家，有几个注意事项和大家分享一下：第一主动出击，当买家下单后应及时主动与买家联系，联系内容可以按照先后顺序包括为打招呼，对产品进一步的介绍，并告知请付款以及时查看库存备货，尽快发货。下面一个不错的回复： Dear Tracey, we see that you have already placed an order from my store. The bag you order is one of the best selling products from my store and it is made of high quality leather. But the order seems unpaid. If there’s anything I can help with the price or size…Please feel free to contact me. When the payment is finish, I can stock up the item and get it ready for shipping. Thanks Best Regards 2.已付款订单的回复：主要内容包括确认产品的规格，尺码等等具体事宜，表现卖家的专业性下面是一个不错的例子： Dear Didi, I am very glad to hear from you. The biggest size we have is 39.And this shoes is little bigger in size. So I think 39 will fit. If you have any other questions, Please feel free let me know. Thanks waiting hear from you soon. Best Regards 3.发货后的回复，从货物离开中国海关至买家收到货物建议每个阶段卖家都给买家发一封邮件通知买家，直到买家收到货为止。因为买家付款后都急于收到货物，而邮寄过程一般又是5-10天不确定的，因此这样随时通知买家货物状态一是表现自己商业诚信度二是及时的沟通能让买家不再急切询问。下面是一个不错的例子： 1.Dear David， The item you order is already sent it out and the tracking number is EA935185185CN The mail status is as follows: 20071130 21:43:12 SHANGHAI
外贸询盘回复模板
新客户的主题建议写：we want to be your supplier for xxxxx(t-shirt, polo shirt, hoody ) Dear Miss Pamela, 主题：cata. for your ref. Thank you for your inquiry. The latest cata. attached, for your ref. our MOQ is 1000pcs. The price and the delivery time depend on your qty. Would you like to tell me more about your business type? Are you professional buyer? Do you have your unique logo needed print on the chest or anywhere? You can send it to me and we will make the design for your confirm it. We can also make it by your sample and ideals. （ check quality）Dear Sirs,（询盘） We owe your name and address to the Commercial Counselor’s Office of the Swedish Embassy in Beijing who have informed us that you are in the market for Textiles. We avail ourselves of this opportunity to approach you for the establishment of trade relations with you. We are a state-operated corporation, handling both the import and export of Textiles. In order to acquaint you with our business lines, we enclose a copy of our Export List covering the main items suppliable at present. Should any of the items be of interest to you, please let me know. We shall be glad to give you our lowest quotations upon receipt of your detailed requirements. In our trade with merchants of various countries, we always adhere to the principle of equality and mutual benefit. It is our hope to promote, by joint efforts, both trade and friendship to our mutual advantage. We look forward to receiving your enquiries soon. Yours faithfully, purchase more, discount more The more order, the lower price If you have a big order, I will give you a discount as soon as I can. Thank you for your inquiry. The price depends on your quantity, purchase more, discount more. Our quotation about this t shirt is X dollars for one unit. Do you have your unique logo needed print on the chest or anywhere? You can send it to me and we will make the design for you confirm it.
出单必看 外贸新人必看询盘回复技巧
一.询盘的回复和技巧 Ⅰ如何筛选询盘，我们可以把询盘分为七种： 1.有收件人称呼的 2.有详细产品询问的 3.有介绍自己公司背景的 4.有对工厂详细问卷的 5.有完整的公司名称、联系方式和网址的 6. Email的后缀是公司网址的 以上六种询盘比较有真实客户相，应该重点回复 7.没有称呼也没有具体产品询问，只是对公司感兴趣，标准的询问函模式 一开始要求寄送目录、价格xx样品的 只对公司产品感兴趣，要求快寄样品赶展会、赶促销，样品种类多但没有具体要求看看客户发来邮件的时间，根据时差判断客户发送邮件的时间，比如早上八九点从德国IP发送过来的邮件基本有问题。 上面说的几类询盘基本就是无效的询盘，只是为了扩大自己知名度，或者骗取点样品套个价格，时间比较紧的就不用理了。这样的客户基本是做不成生意的，即使做成也不会是大单子。时间比较充裕的可以联系下，权当练兵 Ⅱ如何回复询盘 1.及时 1),第一时间回复 2),根据时间差重点回复 港、台、日、韩、xx马上回复
xx上午11点之前回复 xx下午一点前回复 xx下午三点前回复 美国、加拿大、墨西哥及美洲、拉美国家，下午下班之前回复 3),不能回复或不能完整回复的 对由于种种原因暂时不能回复的，应尽早给客人邮件告诉他可以什么时候回复他提出的问题，而不是置之不理 对于不能完整回复的，应把可以回复的问题先告诉客人，另外告诉一个确切的日期来回复剩余的问题 2.全面完整专业 1)读完询盘有一个整体概念 国家和地区： 欧洲、美国对质量要求比较严格，可以承受较高的价格，讨厌讨价还价 印度巴基斯坦对质量基本无要求，只要价格优惠，就可能做成生意，基本每次联系都要求降价，可以承受的价格低 中东拉美对质量有一定要求，价格也比较挑剔，但可以承受比印巴略高的价格中间商和最终用户： 看对方是一个进出口公司还是一家经营此产品的批发商、分销商或者零售商产品和用途： 即使完全相同的东西，由于用途不同，价格也不同 用来焊轿车和铁壶的两块同样的焊铁价格可能差十几倍甚至几十倍 2)作答客户提出的问题
外贸邮件回复常用语
产品报价 （一）客户主动询价，我方报价 Dear Mr./Ms XX Thanks for your inquiry about XX products by e-mail dd xxxx, 2007! Now we here kindly quote you our best XX price as following: Products name: Specification, weight and size: Packing: Payment: Delivery time: Shipment fee: Quantity: Validity: Others: Pls review the above price and let us know your confirmation in an early date. Looking forward to hearing from you soon （二）我方主动询价，向客户报价 Dear Mr/Ms XX We have met somewhere / we knew your inquiry about XX products on alibaba. We are pleased we can supply them, now we here kindly quote you our best price as follows: Products name: Specification, weight and size: Packing: Payment: Delivery time: Shipment fee: Quantity: Validity: Others: Pls review the above price and let us know your confirmation in an early date.
外贸英语：询盘范文(7)(精)
外贸英语：询盘范文（7） 回复询盘，量大折价 We are pleased to receive your letter of 5 July and enclose our catalogue and price list． Also by separate post we are sending you the samples of our products． Our catalogue contains items and their specifications of our supplies． Through comparing our prices with those of other suppliers， you will appreciate the moderate prices of ours． For a total purchase of not less than 100，000 and not more than 200，000 American dollars， we would allow a discount of 10% and for a purchase larger than 200，000 American dollars， we would allow a 20% special discount． 很高兴收到贵公司7月5日来函。现寄上产品目录与价目表。同时另封寄去样品，请查收。 所寄产品目录包括本公司产品的品名、规格。与其他厂商的价格比较，我方的报价定会使贵方满意。 凡总定购量超过100，000美元但不足200，000美元者，我方将给予10% 的折扣；凡总定购量超过200，000美元者，我方将给予20%的折扣。
回复外贸询盘七大方法
回复外贸询盘七大方法 方法一、征询意见法 有些时候我们并不能肯定是否该向客户征求订单了，我们也许不敢肯定是否正确地观察到了客户的购买信号。在这些情况下，最好能够使用征求意见法 “陈先生，你认为这一服务能解决你送货的困难吗?”“在你看来这会对贵公司有好处吗?”“如果我们能解决这一色料的问题，陈先生你认为这是否解决了贵公司的问题?”这种方式能让你去探测“水的深浅”，并且在一个没有什么压力的环境下，征求客户订单。当然，如果你能得到一个肯定的答复，那你就可填写订单了。你再也不必重新罗嗦怎样成交了。象其它任何领域内的销售一样，你说的越多，越可能有失去订单的风险。 方法二、从较小的问题着手法 从较小的问题着手来结束谈判就是请你的客户作出一个较小的决定，而不是一下子就要作出什么重要的决定，比如让他们回答“你准备订货吗?”之类的问题。所提的问题应该是：“你看哪一天交货最好?”“第一批货你喜欢什么颜色的?”“你希望把它装配在哪里?” 方法三、选择法 用以下的提问方法给你的客户以选择的余地一一无论哪一个都表明他/她同意购买你的产品或服务。“你看是星期四还是星期五交货好?”“是付现金还是赊购?”“我们是20,000还是50,000起售?”“你是要红色的还是要黄色的?” 方法四、总结性 通过总结法，主要是把客户将得到的服务进行一下概括，然而以提问一个较小的问题或选择题来结束会谈。“陈先生，我们双方同意采用大包装，你看是先送20箱还是50箱?” 方法五、直接法 直接法顾明思义就是用一句简单的陈述或提问直接征求订单“陈先生，那我就给你下订单了。”“李经理，那我就把货物的规格写下了。” 方法六、敦促法 “朱先生，该产品的需求量非常大，如果你现在不马上订货的话，我就不能保证在你需要的时候一定有货。” 方法七、悬念法 “唐先生，价格随时都会上涨，如果你现在行动的话，我将保证这批订货仍按目前的价格收费。”经过这几步，虽然你已经得到了订单，但千万不要沾沾自喜，更不能有一种“我赢
外贸函电实例：询盘 发盘 还盘 接受
1.永康盛辉公司的Frank Luo收到美国Sunshine Trading Co., Ltd.经理Adam 初次询盘并按其要求及时寄出商品目录和价目单 Dear Adam, We thank you for your letter asking for our new catalogues and shall be glad toenter into business relations with your firm. Complying with your request, we are sending you under separate cover our latestcatalogues and pricelist covering our exports available at present and hope thatyouwill find many items in it which interest you. We look forward to receiving your inquiries soon. Sincerely, Frank 2.美国客商在收到材料后，表示对其中三款角磨机感兴趣并寻问Frank Luo 能否报FOB价，最惠价，最低订货量等问题。 Dear Frank, Thanks foryour information. We are interested to buy large quanties of AngleGrinder and shall appreciate it if you would give us the best FOB Ningbo price. I havenow listed below the models that are of interest: AG105L, AG203S, AG880H Please send us some samples for testing. We will pay the sample fees. How about MOQ? We are waiting for your reply. Best Regards, Adam
英文询盘回复例子
询盘回复 无明确目标动机询盘、收集情报动机询盘邮件回复例子： Sample 1 Dear Mr. Amir, Many thanks for your inquiry dated(of) XXXX from https://www.360docs.net/doc/2f18766976.html,. In order to let us make more correct quotation accordingly, please kindly tell us the exact model number you prefer after checking our website of https://www.360docs.net/doc/2f18766976.html,. Besides, to help us offer the best price, please also introduce your company as many details as you can. Such as your company foundation time, how many workers, major product lines, company website and last year's sales turnover if possible. More details better price. Waiting for your early reply. Best Regards Amy Sample 2 Dear Mr. Naresh, So glad receiving your enquiry for our Barbies' collection from https://www.360docs.net/doc/2f18766976.html, dated XXX. Thanks a lot. We are a leading manufacturer in children’s wear in China and our products have been exported to customers all over the world such as ****. The Barbies Collection is the most popular style in our factory, selling fast. However, detailed price list for the skirts and long pants will be sent to you based on your specific further product description such as color, specification, special design requirement etc. Please check the following styles photo which should be suitable for your Indian market and tell us more requirements on the exact skirts and long pants. Please do not hesitate to contact us if any question and we are waiting for your reply. Best regards,
外贸B2B询盘回复技巧(精)
外贸 B2B 询盘回复技巧 提出问题,解决问题 ! 使用电子商务平台洽谈外贸业务,大家遇到的共同问题是什么 ? 1、我回复了买家,为什么买家不理我 ? 分析原因: 1 邮件客人并没有收到 ! 解析:现在有很多国内的厂家,商人,用的邮箱地址仍然是免费的邮箱,甚至是数字邮箱 (163, https://www.360docs.net/doc/2f18766976.html,? 为后缀的邮箱这类邮箱地址很容易被国外客人的邮件服务器辨别为垃圾邮箱, 还没有等到客人收到你的回盘信息, 客人的服务器已经将你所发送的邮件直接退回或者删除, 客人自然不会回复给你, 因为他根本就不曾收到邮件 ! 解决:用国际通用的邮箱如 https://www.360docs.net/doc/2f18766976.html, , https://www.360docs.net/doc/2f18766976.html, , https://www.360docs.net/doc/2f18766976.html, 这类免费邮箱,比较好,不容易被分析为垃圾邮件 ! 另外可用公司名购买的企业邮箱, 以公司名为后缀的邮箱和客人联络的, 这个不是免费使用,通常是做了公司网页后,送的公司邮箱,每年是要收费的。同样, 这个以公司名后缀的邮箱也一定要找相关公司做邮箱的“双向解析” 。这样,你所发送的邮件才会被客人的邮箱服务器通过,客人才会顺利收到邮件 ! 2 邮件中有病毒 解析:大家有没有每天查杀计算机内的病毒呢 ? 试想,如果客人收到一封你的邮件, 但你的邮件中带有病毒并被客人的杀毒软件 所查出,客人会看邮件,还是直接删除邮件呢 ? 这个问题是很显然的。 解决:解决办法很简单, 就是定时定点对你的计算机进行彻底查毒,保证自己所发邮件是不带任何病毒及木马程序。
3 发送的时间有时差,及客户看邮件的时间 ! 解析:很多做外贸人员认为,一旦收到 ? 询盘 ? 就马上回复,认为及时尽早的回复,客人一定会对此满意和赞赏并会有所回复 ! 这样做是对的, 但忽略了很重要的一点, 除了亚洲一部分国家及澳洲地区国家, 绝大部分客户和中国是有时差的。就算你马上回复了客人, 客人也会在他上班的时间才能看到邮件。而且客人所发的 ? 询 盘 ? , 肯定也不会只有你一个人回复, 肯定有大把的供应商相争回复, 这样, 最早回复的邮件按照邮箱的排列的顺序被沉到了最底层。如果客人在上面的邮件中找到感兴趣的供应商, 就根本不会看最底层你的邮件 ! 解决:了解客人当地的时差及上班时间, 按照客人的上班时间发送,这个,只需要简单的邮件定时发送就可以办到 ! 另外一点, 我觉得非常好,就是按照客人的上班时间,在线和客人联系 ! 比如欧洲等国家和中国的时差为 -6到 -8个小时,那么当我们在下午 3-4点的时候正是客人上班的时间,这样下午和客人发邮件, 极有可能收到客人的回复, 收到客人回复后立即也回复, 或者能在 Trademanger? 或者 MSN 上能和客人在线及时沟通,这样也是最好的沟通方法。 4 客人休假及发邮件的密度 解析:除了及时和客人联系外, 还要了解客人所在地的法定节假日或者休息时 间 ! 有过多国家的客人是很遵守作息时间的,一旦休息或者放假,是绝不做事的 ! 所以了解客人的放假时间也是很重要的。 你所发送的邮件密度也非常重要, 如果密度过高, 每天至少三封, 这样很有可能被客人被认为是骚扰或者垃圾邮箱而将你加入黑名单。 解决:讲师提出的最好的邮件密度为:第 1天 -第 2天 -第 6天 -第 13天 -第 28天-每隔 1个月 ! 就是,一开始发送后,第二天没回复再追加一封,再没回复过 4天,就是第 6天再追加一次,如果再没回复就是再过一个星期再发, 再过半个月再发, 然后每个月定时发送 ! 当然,发送的内容千万不要一样,标题也要经常变换。不要放弃任何
外贸英语外贸回信报价范文(英文)
外贸英语:外贸回信报价范文（英文） 作为中国的外贸员，我想写的最多的外贸信函莫过于回信并报价，原因大家都知道——因为中国是世界工厂。此文就是一篇比较规范的回信。 复函与报价(Replies and Quotations) Macer S.A 24th November 20## Foshan Sweethome Installations Ltd. 2 Xiyue Street Foshan, Guangdong China Dear sirs, In reply to your letter of 21st Novermber, We have pleasure in enclosing a detailed quotation for bathroom showers. Besides those advertised in the Builers' Joural, our illustrated catalogue also encolsed shows various types of bathroom fittings and the sizes available. Most types can be supplied from stock. 45-60 days should be allowed for delivery of those marked with an asterisk. Building contractors in Hong Kong and Taiwan have found our equipment easy to install and attractive in apperance. Naturally all parts are replacable. and our quotation includes prices of spare parts. We can allow a 2% discount on all orders of US$6,000 in value and overf, and a 3%on orders exceeding US$20,000. Any orders you place with us will be processed promptly. yours faithfully. Francesco Marani Sales Manager Encl.2 Via S.Lorenzo, 24/a Castellon Spain Tel:(964) 560001 Fax (964) 560002 英语口语培训https://www.360docs.net/doc/2f18766976.html,/
外贸询盘处理技巧
询盘处理技巧 辩别询盘与提升回复率 一、买家发送询盘的动机： 大家知道，在商场里的人是不是都是买商品的呢，逛街的人是不是都是买货的呢，显然不是的，同样我们收到的客户询盘，也并不是每个人都是实实在在有订单的客户，这些买家大致分以下几种类型： 1、明确目的型：这类客户是真正有需要的一类，这点可通过他们询问的内容可以看出来，如果问的比较具体，如产品的款式、颜色、功能、包装、认证、特定的参数、交货期、订单数量等，都可看出这类客户是诚意度较高的 2、潜在客户型： A、有些客户有了供应商，想再增加几个供应商，或者与原供应商合作不愉快，想换一个供应商，因此发送询盘寻找合适的供应商. B、有些客户以前从其它市场进口商品，听说中国商品物美价廉，所以发询盘了解商品的价格等情况。 C、有些客户暂时手头没单，但预先了解一下市场情况，以备不时之需。 D、有些在本国是一个大的销售商，需要在中国找一个好的OEM工厂帮他做贴牌生产，因此发询盘了解一下。 E、有些经销商产品做的很杂，看到什么产品赚钱就，因此发询盘收集一些想要的产品。 3、无明确目标型： 有些买家刚入行，也不知中国什么产品好做，因此发询盘广泛收集资料，无非就是要产品价格、图片等。 4、垃圾类型 A、有些客户并不是真正想做生意，只是想得到一两个免费样品 B、有些是借询盘之名，看似要和你做生意，实际上是骗你帮他办理邀请函。 C、有些询盘，把你引到某个网站上登陆，目标是骗你的帐号等.
明白了客户发询盘的目的与意图，你就知道为什么我们回复了客户，但有些客人不回复你的原因了吧。 为什么有些买家联系了几次就没有音了？还有的是客户一直在联系，就是不下单，这到底是什么，这得从客户的客户身份不同说起 我们知道人的身份不同，在谈生意时的关注点不同吧，大老板与小老板做生意的所关注的地方不同，打工的与当老板出发点也不一样，因此买家的身份不同，在处理订单的价格、订单的快慢就不同，主要可分下面几类： 1、零售商（Retailer）： 一般订单较小，但下单频率快，要货急,主要关注价格、交货期，当然质量也是需要的。他们一般也不太会关注卖家实力多大，公司研发能力等，觉得你还专业，沟通畅通，靠谱，下单一般很快。目前在网上大多数是这类客户。以前做外贸时，这类客户碰到最多，从收到询盘到收到TT款，一般三五天就下单，最多半个月搞掂。 2、贸易商（Trader）： 对价格较敏感，很多在中国某城市有采购办事处，对中国市场相当熟悉，因此他们会找很多供应商，从中挑选有竞争力的卖家，所以有时虽聊了很久，但可能最终没有选择你，也许是你沟通问题，也许是你价格问题，还有可能把你列入了潜在供应商列，他们手上一般都有订单，一般会在沟通半个月到一个月时间，会有订单。 3、OEM 进口商： 对质量要求是较高的，因为你帮他们生产，然后贴他们的牌子在当地销售，当然对质量是严的,一般量大，订单较稳，主要关心你公司的R&D能力，工厂规模、质量标准、产品认证、售后服务等。 以前我们公司就是靠这类进口商做大的，从三十多人的小工厂不到两年时间内扩大到1500人的工厂，70%的订单来自于这个客户。 4、连锁超市（supermarket）， 类似于沃尔玛、家乐福等连锁超市,一般量大，周期较长，而且不会在网上给你下单,网上只是先期联系的环节，还要经过筛选环节，面谈考察环节，最后才可能下单，运气好的话也得三个月到半年才能搞掂，作为持久战准备吧。 明白了客户身份，我们就知道，为什么有些客户是"只起风，不下雨"了吧。
外贸阿里巴巴询盘怎样回复 英文询盘回复技巧大全
每天我们收到不少询盘，但是往往回复过去就如泥牛入海，客户也不回复。既然客户有意向给你询盘，为什么他不回复呢，值得我们思考和探索。 大致原因如下 1只是为了探寻价格，暂时无购买意向 2收到很多回复，不能一一回复 3回复的内容不能对客户形成很好的吸引力 4邮件不专业 所以抛开客户因素，我们努力把自己做得最好，最有吸引力，减少不必要的损失，尽量让客户和我们沟通交流，相信我们会做的很好。我简单分享一下我的意见，个人愚见仅供参考 1收到询盘，第一时间打开，记住第一时间，也就是你最快的时间，竭尽所能。用一分钟打开，2-3分钟，认真阅读邮件内容（一般不会太长，且比较简单，最多5分钟分析完毕）2回复相信大家都有自己的模板，没有的最好建立一个模版。并不断完善.我说的只是模板，然后要修改，一定要修改。记住客户需要的是唯一性，只有你认真对待他，让他觉得你为这个询盘有很认真的准备。 3内容 1开头，dear加他们的名字或者其他，自己感觉 2简单说下他的询盘we are pleased to receive your inquiry hear that you are interested inour。。。 4如果熟悉他们国家的市场，你可以说。wearegladthatourproductsellsgoodinyourmarket（不清楚就别乱说，反正写下，你们的产品非常适合他们的市场，要是新市场，就说这个市场我们正在努力开发中，我们以优异的质量和强有力的价格已经取得了一些成就，或者实在没有就说，我们很高兴，有你这样一个伙伴帮助我们开发市场。我们会给你提供最
低的价格和最好的质量帮助你打开市场。。反正就是说对他们有利的话，一行--两行4然后简要介绍一下客户提到的产品，最小起订量，大概因素，一定要主打的，你们的优势，每个公司又是肯定不一样。如果价格觉得有竞争力，报一个价格，你们的最小起定量（也可以转化成优势的，降低MOQ），大概的运输方式，支付方式，这个根据客户的询盘来考虑报与不报。要是人家实在咱实在，人家玩虚的，咱也玩虚，但要写的很实在，表现出很真诚。大概一个完整的报价方式，一最有竞争力的形式表达。一个内容一行，简单明了。 5设置疑问之一，最关键的地方，最能勾引老外的地方到了。。把最小起定量降低点，价格稍微抬高点。然后就说如果你不介意，请告诉我们的你的数量或者要求，we wil try our bestto give you a discount。尽全力给他打折，前提是你得回复，吊他胃口。 6疑问之二然后推荐产品，一定要有比较，有比较才能够分量，老外要的是普通产品，推荐一下新产品（主要推优势，简单描述）如果你感兴趣，并不介意的话我下一次给你做个报价。他要新的，咱推同类的或者稍微普通的把那些价格降低，这个价格稍微抬高，因为他对新产品不了解，所以报个旧产品或者普通的产品，让他知道优势和市场，然后感觉这个价格也不高，记住旧产品普通产品千万别报高，要不然就勾引不到了。总之要形成对比。形成价格或者性能，质量反差。有的老外很聪明，他想买一种产品，他会让你报另一种产品的价格。这样咱正好给他，他会更有意向，正中圈套。不过价格一定要记清楚了，不能太高，也不能太低，市场好的，价格中等偏上，不好的偏下。。有时候可以用低价吸引，有时候可以用高价吸引（呵呵，没听说过吧，现在有的人的心理就是这样，价格太低，他会嫌你质量不好）具体情况具体分析 疑问之三最好能附上简单的图片或者认证这些（他感兴趣而且比较好的图片，要是没吸引力那就算了，别把人家赶走了）如果你要更多，请在来信中注明，我会给你详细或者什么解释这个具体分析，针对对老外有吸引力的内容设置疑问。。 最后，说下公司给予的一些服务，比如可以OEm啊，可以打你标签啊，可以帮你刷字啊这些。。附属的但又很有必要的，
外贸函电询盘范文.pdf(精)
1. 鼓励订货，保证交货 Owing to the increase of demand, you will probably make an order. If we are right in thinking this, would you care to place your order now? We can ensure immediate dispatch from our stock. 2. 提供各项资料，劝诱订货 We trust that you have received our catalogs and price-list. Now that you have had a chance to examine what we have sent to you, we are enclosing an order form for you to make an order easily. 3. 通知对方广告活动将引起抢购，希望尽早订购 Our advertising campaign is due to begin next month. Experience shows that many orders follow these advertisements, and sales are certain to result. We strongly advise you to lay in at least a small stock. 4. 鼓励在产品涨价前订货 From April 1st the prices of all our products will be raised by 10%. Even with this increase the prices of our products are still slightly lower than those of our competitors. Concerning the business you are negotiating, we will charge you old prices on all orders received here up to and including April 30. We look forward to your orders. For example: Dear xx, How are you those days, hope everything goes well with you. We would like to know your opinion about my quotation. Owing to the increase of demand, you will probably make a prompt order. If we are right in thinking this, would you care to place your order now? We can ensure provide immediate dispatch from our stock. We trust that our experience in doing this products and reliable quality will entitle us to win your confidence. Expecting your kind reply. Regards! 亲爱的XX， 你好吗？那些日子里，希望你一切顺利。 我们想知道你对我的报价的意见。 由于需求不断增加，你可能会作出提示顺序。