2016--1酒店英语1教学计划及教案
2016-2017-1酒店英
语1教学计划及教案 -CAL-FENGHAI-(2020YEAR-YICAI)_JINGBIAN
教师工作本
教务处制
课程分析与实施计划
酒店英语教案第3讲
第 3 讲 一、名称：Check-in and Showing the guest to their room 二、教学时数：2 三、教学目的: 1.practice the students’listening ability 2.practice the students’speaking ability 3.how to receive a guest with advance reservation 四、重点和难点： 重点：Receiving a guest and showing him to his room 难点：introducing facilities 五、教学方法和手段： 方法：Task-driven method 手段：teach;Q & A; Discussion;role-play 六、教学内容及时间安排 1. check-in 2. Showing the guest to their room
（备注） 教学过程 （一）导入新课（问题导入） 1. The teacher would ask students to discuss the procedure of registration and then invite some students to talk about the basic procedures of receiving guest with advance reservation checks in. 2. In the end, the teacher would summarize the students’ answers so as to give them a clearer and better understanding of the basic knowledge of registration. （二）讲授新课 I Check in 1.Following are the steps and diaoluges of helping your customers to check in at the hotel. (1)Greeting your customers (2)Checking the reservation list (3)Filling the registration form (4)Checking the form Maliang(M): Receptionist John(J): Customer M: Nice to meet you, Mr.John. Welcome! J: Nice to meet you M: I’ve booked a twin-bed room with bath in the name of our company. Please wait a moment, I’ll check with the clerk at the front dest. J: Ok! M: Sorry to have kept you waiting, sir. I need your ID card and passport please. And would you mind filling in the registration form? J: OK! Here you are. Is it all right? M: Yes. Here’s the key to Room 908. This way please! 2.Following are the direct diaoluges between guest and receptionists! Receptionist (R): Good afternoon, sir. How may I help you? Guest (G): I’m Andrew Scott. I have made a reservation. R: OK, Mr. Scott. I’ll check the reservation record. Sorry to have ke pt you waiting. According to our record, your reservation is for a double room from March 20th to 24th. Is that right? G: Yes. R: Could you fill out the registration form, please? G: OK. R: Thanks. Could I see your passport, please? G: Yes, here you are. R: Thank you, Mr. Scott. How would you like to settle your bill? G: By credit card. R: May I take a print of your card, please? G: Sure. R: Thank you, Mr. Scott. Your room is 1012 on the tenth floor and this is your key card. Please keep them. The bellman will show you up to your room. G: Thank you.
酒店实用英语
公共用语 1、H ow do you do ?您好。 2、How are you? 您好吗？ 3、Good morning(afternoon, evening).早上（下午、晚上）好。 4、Good night.晚安。 5、Nice to meet you!很高兴见到你。 6、Welcome to our hotel!欢迎光临。 7、Hope to see you again！欢迎再次光临。 8、Thank you!谢谢！9、You’re welcome！不客气。 10、I’m sorry！对不起。11、Never mind.没关系。 12、Excuse me.请原谅/打扰了 13、I’m sorry to disturb you.对不起，打扰您了。 14、This way, please!请这边走。 15、Take care.请慢走。 16、Please wait a moment.请稍等。 17、Please take this elevator.请乘电梯。 18、Goodbye.再见。19、See you later.回头见。 19、I see.我明白了。21、It’s my duty.这是我应该做的。 22、Have a nice day.祝您今天心情愉快。 23、Congratulations!祝贺您！ 24、Wish you good business.祝您生意兴隆！ 25、Wish you a happy holiday 26、Happy birthday to you.祝您生日快乐。
27、Happy new year.新年快乐。 28、Merry Christmas.圣诞快乐。 29、Happy weekend.周末愉快。30、Good luck.祝您好运。 31、Wish you success in your work..祝您工作顺利。 32、I’m glad to serve you.我很高兴为您服务。 33、Please sit down.请坐。 34、Please have a cup of tea.请喝茶。 35、Please take a rest.请休息一下。 36、I’ll do it for you right now.马上去办。 37、Don’t worry.别着急。38、Please follow me.请跟我来。 39、Please after you!您先请。40、Here you are.给您。 41、Happy landing.一路顺风。 42、Turn left(right),please.请左（右）拐。 43、Straight on(Go straight ahead),please.请直走。 44、I can’t catch you quite well, would you repeat it? 我听的不大清楚，您再说一边好吗？ 45、I beg your pardon.(Please repeat) 请再说一遍。 46、Can you speak slowly?请讲慢一点。 47、Can you spell your name?请拼一下您的名字。 48、Can I have your name?请问您贵姓？ 49、Please sign your name here.请签名。 50、Sorry to have kept you waiting so long.
《酒店专业英语》课程教学大纲
《酒店专业英语》课程教学大纲 开课科：经管科组 适用专业：酒店管理 学时：108 学分：6 一、课程性质和任务 《酒店专业英语》的学习是让学生熟练掌握酒店业各种场景中的专业英语知识，协助学生运用实际工作跌各种英语语言技巧；关注每个学生的语言发展，训练学生基本的英语听、说、读、写等表达能力，使之能用酒店英语与外宾进行简单的口头交流，在对客服务中较好地应用酒店英语和其专业知识与基本服务技能，同时重视学生的语用能力的培养，增强学生对文化差异的敏感性，提高学生的工作效率，为学生进入酒店各部门工作打下必备的英语基础。 本课程的任务是： 使学生熟练掌握酒店管理的专业词汇句型，灵活运用前台接待、客房服务、餐厅酒吧、商务中心服务、康体娱乐服务等各大业务活动的英语会话，了解和尊重中国与西方文化差异；有良好英语沟通能力和应变能力，使用地道的英语准确地与外宾交流，与顾客之间能够顺畅沟通，迅速理解对方的意图，让顾客产生满意感，以满足学生毕业后从事工作所需要英语基本技能。 二、课程教学目的 （一）通识教学目标 1、提高学生进行英语听、说、读、写、译技能的训练，同时进行了各国文化差异常识的拓展能力培养。 2、培养学生能掌握酒店英语常用的基本词汇和句型，适当深化语言知识，强化语言交际能力，特别是听说技能和口头交际能力的培养；注重提高学生的观察、记忆、思维和应变能力。 （二）专业教学目标 1、培养学生具有运用英语进行交际的能力和继续学习的能力，学生掌握酒店业的基本英语词汇。 2、掌握前台，客户，餐饮等服务英语用语，操作，服务规范，产品介绍等细微环节中英语表达方式。 3、使学生得到专门用途（）的初步训练，使学生知道在不同场合，不同语境中，具备较强的语言实践能力、创新能力，达到中级餐厅服务员的英语水平。 三、教学内容和要求 理论教学内容 第一章：客房服务英语 第一节客房部概况 第二节客房服务 1、客房迎宾服务
旅游酒店英语教案
《旅游英语》教案 一、课程性质、地位和任务 本科层次的学生在完成基础阶段的学习任务，达到四级或六级水平后，都必须修读专业英语，一方面为保证大学生英语学习不断线，另一方面也是使学生所掌握的英语知识能够转化成为专业技能。 旅游英语这门课属于专业选修课，是根据大学英语应用提高阶段在专业英语方面的要求而开展教学活动的，其目的是为了适应中国进一步扩大对外交流和发展出、入境旅游，培养更多的有扎实的英语专业知识又精通旅游理论的专业人才。 二、课程基本要求 通过对这门课程的学习，学生们可以拓展专业知识，掌握一定的专业英语词汇，熟悉旅游英语的常用表达方法，并进一步巩固英语语言基础，提高在专业领域内综合运用英语语言的能力。 本课程要求学生在学习过程中主要锻炼英语的听、说、读能力，在工作中能够顺畅的与服务对象展开交流；要求学生在一定程度上掌握写作和翻译能力，在实践中发挥专业人才的作用。 三、教案内容 Unit 1 Reservation 教学目的和要求：要求学生掌握在酒店服务中如何使用英语帮助客人进行预订。 教学基本内容： Ⅰ Listening Comprehension 听力对话 重点句型听力 Ⅱ Useful Expressions 酒店服务英语的总体原则 组织结构 预定的常见形式 预定的注意事项 ⅢSituational Dialogue : Alice Liu is a secretary in Tokyo. She calls Hilton Hotel in Tianjin to reserve a suite for her boss from March 22 to 24. The reservation answers the phone call and accepts the booking.
酒店翻译常用英语
翻译对照词汇表 Restaurant 酒店里面的称为餐厅，酒店外的可以叫饭馆或者餐馆都可以 B&B 家庭式酒店 Boutique hotel 精品酒店 Resort 度假村 King-size 特大号床 Queen-size 大号床 Twin beds 双床房 Single bed 单床房 Double room 双人间 Single room 单人间 Suite 套房 Studio suite 公寓套房 Adjoining room 相邻房 Connecting room 连通房 Executive Floor 行政楼层 Bellboy 行李员 Concierge 礼宾 Receptionist 前台接待 Reception/Front desk 前台 Coach 旅游大巴 Reservation 预订（不是预定） Doorman 门房门童 Housekeeping staff 客房清洁人员 Room service 客房服务，有时特指客房送餐服务Ground 花园 Tip 小费 Service charge 服务费 Turn down 开夜床服务（指的是傍晚的时候再次整理房间，使客人晚上睡的舒服） Executive room 商务房 Shuttle bus 班车 Do Not Disturb Sign /DND sign请勿打扰牌 Please Make Up sign /PMU sign 请收拾房间牌check-out 退房 check-in 登记入住 lobby 大堂 Owner response: 业主回复 酒店岗位： Porter门房 Hotel Concierge酒店礼宾部 Procurement Manager; Purchasing Manager采购部经理Food & Beverage Manager; Catering Manager餐饮部经理 Table Hostess餐桌女服务员 Kitchen Hand; Kitchen Help; Kitchen Worker厨工 Cook; Chef厨师Head Chef厨师长 Cook炊事员 Assistant Manager大堂副理 Lobby Manager大堂经理 Tourist Guide导游 Sauce Cook调味汁厨师 Restaurant Manager饭店经理 Rooms Division Manager房务部经理 Second Chef副厨师长 Second Waiter副领班 Trainee Manager见习经理 Receptionist接待员 Bar Operative酒吧服务员 Hotel Accountant酒店会计 Chief Accountant; Financial Controller酒店主管会计;财务总监 Housekeeping Manager客房部经理 Executive Housekeeper; Head Housekeeper客房部主管Chambermaid客房女服务员 Head Waiter ；Captain领班 Floor Attendant楼层服务员 Travel Agent 旅游中介 Doorman门童 Pantryman配餐员 Front Desk Manager前台经理 Front Office Supervisor前台领班 Front Office Manager前厅经理 Assistant Front Office Manager前厅副理 Cleaner清洁工 Food Checker食品检验员 Vegetable Cook蔬菜厨师 Materials Manager物料经理 Western-Style Restaurant Manager西餐部经理Executive Assistant Manager行政副经理 Assistant Banquet Manager宴会部副经理 Banquet Manager宴会部经理 Night Manager夜班经理 Hotel Greeter迎宾员 Reservation Manager预订部经理 Chinese-Style Restaurant Manager中餐部经理Resident Manager驻店经理 Front Clerk; Reception Clerk总台接待员 room reservation客房预定 fully booked客满 types of rooms房间种类 double room双人房 standard room标准房 twin room双床房
饭店服务英语教案
Unit Three Bell service T eaching aims ： 1.practice the students’ listening ability 2.practice the students speaking ability 3.let the students master the job of the bellman T eaching focus: Receiving a guest and showing him to his room *showing him to his room *introducing facilities *notice of water T eaching difficult *introducing facilities Capacity-building methods Reading and speaking. Role play T eaching classes 4
First 2classes T eaching procedures The first 2 classes step1 1 learn the words of housekeeping department especially facilities (reading again and again) Step 2sample 1 Receiving a guest and bring him to his room (1) read the dialogue (2) some difficult sentences Is there anything valuable or breakable in your bag? I’m afraid the contents might break. Y ou probably know you can’t drink the tap water. Y ou must drink boiled water, or you can buy bottled water. Step 3 The procedures ●showing him to his room (1)follow me, please (2)after you, please (3)this way, please. (4)Let’s take the elevator (5)Y our room is just at the end of the corridor. Please follow me. (1)Let’s carry the suitcase. (2)Is there anything I can do for you? (3)Shall I carry the luggage for you? (4)Let me give you a hand. (5)May I help you with you luggage? ●introducing facilities (1)How do you like this room? (2)The room is facing south and commands a good view of the beautiful garden. (3)Hour hotel has a very good room service. (4)Here is the light switch, the temperature adjuster, the wardrobe and the mini-bar. (5)Here is our hotel’s service Information Booklet. It gives you an
专业酒店英语口语情景对话及单词分析
基础对话： （1） A: What can I do for you, sir? 先生,您要来点什么? B: What have you got this morning? 今天早上你们这儿有什么? A: Fruit juice, cakes and refreshments, and everything. 水果汁,糕点,各种茶点等等,应有尽有. B: I'd like to have a glass of tomato juice, please. 请给我来一杯西红柿汁. A: Any cereal, sir? 要来点谷类食品吗,先生? B: Yes, a dish of cream of wheat. 好的,来一份麦片粥. A: And eggs? 还要来点鸡蛋什么的吗? B: Year, bacon and eggs with buttered toast. I like my bacon very crisp. 要,再来一份熏猪肉和鸡蛋,我喜欢熏猪肉松脆一点. A: How do you want your eggs? 您喜欢鸡蛋怎么做? B: Fried, please. 煎的. A: Anything more, sir? 还要什么别的东西吗,先生? B: No, that's enough. Thank you. 不要了,足够了.谢谢. Dialogue 2 (A couple waiting to be seated in a crowded restaurant) (一对夫妇在拥挤的餐厅外等待就座) A: Do you have a reservation, sir? 请问您订位了吗?先生,太太? B: No, I am afraid we don't. 没有. A: I'm sorry. The restaurant is full now. You have to wait for about half an hour. Would you care to have a drink at the lounge until a table is available? 很抱歉,餐厅已经满座了.约要等30分钟才会有空桌.你们介意在休息室喝点东西直至有空桌吗? B: No,thanks. We'll come back later. May I reserve a table for two? 不用了,谢谢.我们等一会儿再来.请替我们预定一张二人桌,可以吗? A: Yes, of course. May I have your name, sir? 当然可以.请问先生贵姓? B: Bruce. By the way. Can we have a table by the window? 布鲁斯.顺便,我们可以要一张靠近窗口的桌子吗? A: We'll try to arrange it but I can't guarantee, sir. 我们会尽量安排,但不能保证,先生. B: That's fine. 我们明白了. (Half an hour later, the couple comes back.) 半小时后,布鲁斯夫妇回来了. A: Your table is ready, sir. Please step this way. 你们的桌子已经准备好了,先生,太太.请往这边走. Dialogue 3 A: Waiter, a table for two, please. 服务生,请给我一张两人的桌子. B: Yes, this way please. 好的,请跟我来. A: Can we see the menu, please? 能让我们看一看菜单吗? B: Here you are. 给您. A: What's good today? 今天有什么好吃的? B: I recommand crispy and fried duck. 我推荐香酥鸭. A: We don't want that. Well, perhaps we'll begin with mushroom soup, and follow by some seafood and chips. 我们不想吃香酥鸭.或许我们可以先吃蘑菇汤,然后再要点海鲜和土豆片. B: Do you want any dessert? 要甜品吗?
project 1 酒店英语教案
《酒店服务英语》课程单元教学设计 一、基本信息(basic information) 1. 本次课项目：Project 1 Body care Service 2.核心能力目标： Make students be able to introduce body care services and facilities to the guests Make students be able to show the points for attention to the body care guests 3. 知识目标： Make students’master some words and phrases related to body care facilities and services. Make students master some useful patterns and expressions of recommending the body care service and facilities to guests. 4. 情感目标： Help student to be more confident and positive in study and work. 5. 素质目标: Train students’ ability of communication and cooperation. Make students more qualified and professional in their field through learning and practice. 6. 能力训练任务（Capability training task）： Make an introduction of body care facilities to guests. 7.教学场地：Training room 8．物品准备：Related teaching staff and PPT 9. 授课说明（teaching introduction）：This course aims to improve students’ practical abilities in introducing some healthcare activities and facilities in an hotel to guests through imitating and practicing. Teacher plays a role of guiding and organizing the activities on class to train the professional operation ability of students. There are various teaching methods applied in the class to make this teaching process more effective. 二、能力训练设计（capability training design） Step 1：Warming-up（3 minus） 让学生说出酒店所提供的常见的娱乐健身服务项目。 目的：明确单元教学重点—健身娱乐。
酒店常用英语
附件 酒店常用英语词汇、语句介绍 一、酒店服务、时尚英语 Reserving a Room预订酒店房间(电话) (H=Hotel, G=Guest) H: George's Hotel. 这儿是乔治酒店。 G: I'd like to reserve a room. 我想预订一间房间。 H: When for Sir? 先生，什么时候要用? G: This weekend. 这周末。 H: Thank you. Just a moment, please. 谢谢。请等一会儿。 H: Front desk, sir. (总台接待员)先生，这儿是总台。 G: I want a single room with bath next Saturday. 我下星期六要一间有浴室的单人房。 H: Hold on, please. 请等一下。 (A few seconds later) (几秒钟以后) H: We'll have it ready for you, sir. 先生，我们会为您准备好房间。 G: Fine. 好! H: May I have your name and phone number, sir? 先生，请问贵姓和电话号码? G: Yes, my name is XinHua Zhou, and the number is 116079.
我名叫周新华，电话号码是116079。 Inquiring about the Hotel Charges 询问酒店费用(电话) H: (Operator) George's Hotel. Can be of any assistance? (接线生)乔治酒店。请问有什么贵干? G: Yes, I'd like to find out about the room charges. 我想了解住房费用。 H: Just a moment, sir. I'll put you onto reservations. 先生，请等一会儿。我替您接订房部。 H: (Reservation Clerk) Reservations. Can I help you? (订房部员工)订房部。请问有什么事可以效劳? G: Yes, could you tell me the rates for your rooms? 您可以告诉我，你们房间的收费率吗? H: Yes. It's 350 to 550 dollars for a single, 550 to 750 for a dou-ble for a twin. 可以。单人房收费350～550元，双人房收费550～750元。 G: I see. I am visiting your city in April. How soon should I make a reservation. 我明白了。我打算在4月份往贵市。我应提早多少时候订房呢? H: Well, the sooner, the better. If you've made your schedule, why don't you book the room now? 那么，越早越好。如果您已拟定您的旅游计划，您何不现在订房? Making a Hotel Reservation订房(电话) G: Hello. 喂! H: (Operator) Green's Hotel. Can I help you, sir? (接线生)费尔蒙酒店。先生，请问有何贵干? G: Yes, I'd like to make a reservation. 我想订房。 H: Thank you, I'll connect you with our reservation clerk. 谢谢。我替您接我们订房部职员。 G: Thank you. 谢谢您。 H：(Reservation Clerk) Hello, reservation office. Can I help you? (订房部员工)订房部，请问有什么可以效劳? G: Yes, I'd like to reserve a double room with bath for November twenty-first and twenty-sixth.
《酒店服务英语》课程单元教学设计第1章Project 3 Check-in)
《酒店服务英语》课程单元教学设计 Project 3 Check-in 一、基本信息(basic information) 1. 本次课项目（the unit’s project）：checking in 2.核心能力目标（core capability objectives）： Make students be able to help guests check in with the reservation at the front desk using proper English. Make students be able to help walk in guests check in at the front desk using proper English. 3. 知识目标（knowledge objectives）： Make students master some words and phrases related to checking in procedures. Make students master some useful patterns of checking in procedures, as well as the expressions of up-sale skills of selling the hotel rooms. 4. 情感目标（affective objectives）： Help student to be more confident and positive in study and work. 5. 素质目标（Quality objectives）： Train students’ ability of communication and cooperation. Make students more qualified and professional in their field through learning and practice. 6. 能力训练任务（Capability training task）： Check in for the guest with reservation. Check in for the walk in guests. 7.教学场地（teaching site）：Training room 8．物品准备（teaching materials）：Related teaching staff and PPT 9. 授课说明（teaching introduction）：This course aims to improve students’ practical abilities in receiving guests and offering related help to guests to check in through imitating and practicing. Teacher plays a role of guiding and organizing the activities on class to train the professional operation ability of students. There are various teaching methods applied in the class to make this teaching process more effective.
酒店英语教案
Teaching Plan for Hotel English Period: 2 Teaching Content：Workshop 1 Unit 1 Room Reservation Teaching objectives: the terms and useful phrases in making room reservations sentence patterns in working situations situational dialogues fluently 4. Grasp the procedure of room reservation. Teaching focus: 1. Sentence patterns in making a room reservation 2. Practice situational dialogues. Teaching difficulties: 1. To read the conversations fluently 2. To make situational dialogues with the sentence patterns Teaching methods: interaction teaching methods, situation teaching methods Teaching procedures: The first period Step I: The teacher would briefly introduce the main content of this course and how to learn the course. (10 minutes) T: 1. The content of the course: This book consists of 25 units in all and it is divided into 4chapters according to the duties and services of different workshops in a hotel. The four workshops are front office, Housekeeping department, food and beverage department and other departments. Each unit includes four parts, . key points for teaching and learning, simulation training, extended reading and exercises. We will mainly focus on Part II in our class, while you should make further study of the other parts by yourselves after class. As it is a very practical course, you should practice the dialogues and learn the sentences patterns by heart. So you can improve your oral English and your communication ability in dealing with the guests. 2. The assessment strategy of this course: Class participation: 10% Homework & class attendance : 10% Oral test: 40% Final exam (written): 40% Step II: Lead-in. (5 minutes) 1. The teacher would invite some students to talk about the basic procedures of receiving room reservation. 2. In the end, the teacher would summarize the students’ answers so as to give them a clearer and better understanding of the basic knowledge of reservation. Greetings Date of arrival and departure Room types
酒店实用英语(汉译英)
汉译英（40题） 1、大堂吧： Lobby Bar 2、商务中心： Business Center 3、不必担心：Don’t worry 4、这是免费服务：It is free of charge 5、您先请： After you 6、请稍等： One moment/just one second, please 7、这边请： This way, please 8、请当心： Be careful, please 9、洗手间： washroom/restroom/toilet 10、别紧张：Take it easy 11、我带您去： I will take you there 12、祝您好运： Good luck 13、请跟我来：Follow me 14、我随时愿为您服务：I am at your service. 15、很高兴见到您：Nice / Glad to see you. 16、欢迎光临嘉华大酒店：Welcome to Regal Palace Hotel 17、我为您叫辆计程车好吗?Shall I call a taxi for you? 18、对不起，打扰您了。I am sorry to disturb you. 19、听到这个消息我很难过。I am sorry to hear that. 20、我来为您修灯。I’m here to repair your light. 21、这是您的免费券。Here is a voucher for you 22、你真是帮了大忙。You’ve been of great help. 23、时差是6小时。 There’s a time difference of 6 hours. 24、您有预订吗？Do you have a reservation? 25、请您讲慢一点好吗？Could you speak more slowly? 26、周末愉快。Have a nice weekend. 27、你的主意很棒。Your idea is wonderful. 28、我能知道您的名字吗？May I Have your name? 29、请别挂断好吗?could you hold the line ,please ? 30、有晨叫服务吗？Do you have wake-up service? 31、让您久等了。Thank you for waiting. 32、恭候您的光临。We look forward to serving you 33、您可以走消防安全通道。You may go fire exit. 34、可以在酒店订票吗?Can I book our tickets at the Hotel? 35、可以乘坐酒店的士或汽车。You can go either by Hotel Taxi or bus. 36、还有什么可能帮您吗? Can I assist you further? 37、现在可以打扫您的房间吗？May I clean your room now? 38、现在您感觉好些吗？Are you feeling better now? 39、你可以乘我们的穿梭巴士去那里。You may take our shuttle bus to get there. 40、谢谢您的理解。Thank you for your understanding. 41、