酒店英语教案1-4单元

章节及课题日期与时数目的要求

重点与难点

教学方法课的类型

教具Unit 1, Advance Resrevation—1st

Aug 30th,2011 two p

1.To learn different types of room in hotel

2.To know how should we say when having a

reservation

3.To conclue some listening useful skills when having

listening comprehesion

1.Different types of room in hotel and different kinds of

price

2.In dialogue one and two, some blanks are difficult,just

equipped, guaranteece, expeiration,room availability. Talking and listening

Comprehensive class

Computer and text book

教学过程

时间分配教学内容及师生活动过程

方法与

手段

组织教学

2’

新课讲解

80’宣布上课,统计出勤并记录.

1.Introduction

Have a brief dialogue practice with Ss to learn

their English basics.

2.New knowledge in text.

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Part one, preparatory work

Match the word or words with the relervant picture.

Lobby—B, traveler’s check—F

Twin room—A, suite—D

Credit card—E, triple room—C

Part two, lisening in

Listening dialogue one and two three times respectively.

pay attention to the 3rd, 4th&5th blank in dialogue one & the 1st blank in dialogue two . Teach Ss to guess the words spell according to the pronuciation.

Tell Ss to recite some phrases.

Book a room,

just a moment,

special needs,

what’s the room rate?

Be expected to do sth

3.Different room types in hotel

Single room, double room, twin room, triple room, outside room, connectin room, adjoining

room, suite ( executive room, deluxe room, presidential room)

4.what’s the rate?

Daily rate, special rate

Group rate

本节小结

3’

复习巩固

3’

布置作业

2’Listening comprehesion is a little difficult for the students in this class. So I should be careful when teaching them. Maybe ,they should pay more attenion to the words learning.

Learin room types and different prices on P 6

Preview useful expression on P3

课后评注:

章节及课题日期与时数目的要求Unit 1, Advance Resrevation—2nd

Sep 1st, 2011 two periods

1、To learn some useful expressions for Advance

Reservation &operator service

重点与难点

教学方法课的类型

教具2、Reading dialogue one & two in speaking out

3.To put the following into English

1.learn use of different phrases

2.make-up a dialogue on P7 according to the

speaking out.

Talking and listening

Comprehensive class

Computer and text book

教学过程

时间分配教学内容及师生活动过程

方法与

手段

组织教学

2’

课前复习

5’

新课讲解

75’宣布上课,统计出勤并记录.

课前提问

Different room types in hotel

Part one:useful expression for advance reservation and operator service

1.may I help you?

2.there is no charge for…

3.make an international call

4.be listed in…

5.take a message

6.what kind of room would you like ?

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7.just a moment, let me check if there’s room

available.

8.unfortunately, we’ve booked solid, but I

could contact other hotels for you.

9.have a cancellation

10.w e will need an advance deposit of $200.

11.w ho’s the reservation for?

12.w hat’s your occupation?

13.w hat’s your address in your native

country,please?

14.h ow long do you plan to stay?

Part two: speaking out

Dialogue one: fully booked

Dialogue two: revising the reservation.

Part three: make-up a dialogue on P7

本节小结

3’

复习巩固

3’

布置作业

2’This class, we have learned some useful expression for advance reservation and operator service. Ss should read them fluently, and try to use them when you need. Useful expression for advance reservation and operator service.

Finish the exercise on P7

课后评注:

章节及课题日期与时数目的要求

重点与难点

教学方法课的类型

教具Unit one：advance resrevation—3rd

Sep 6th, 2011 two periods

1.to require Ss to express themselves freely and rightly

when they work at the hotel.

2.to learn advance reservationnist’s job responsibility.

3.to know how to fill in a reservation enquiry card

In order to make Ss express themselves freely and rightly, teacher should try every means to catch their eyes in class, it’s a chanllage to both Ss and teacher.

Talking and practicing

Revision class

Computer and text book

教学过程

时间分配教学内容及师生活动过程

方法与手

段

组织教学

2’

复习旧课

15’宣布上课,统计出勤并记录.

1.different types of room

2.different prices

记入教学

日志

（本节课

是复习课，

新课讲解

65’3.总经理

4.信用卡截止的有效期

5.给…接通电话

6.some useful expression for advance

reservation.

1.give Ss ten minutes to finish E1 and E2

on P 7.

2.check E1

off\slack\low season—淡季

peak-season\on season--旺季

booking record--预定记录

guaranteed reservation--有保证预订

no –show--预订客未到

check-out time--退房时间

walk –in guest--未预约的过路客

shoulder season --平季

average room rate--平均房价

VIP--贵宾

3.check E2

ask Ss to read this short passage and understand the main idea of it.

The advance reservationist belongs to the

所以复习

旧知识的

内容、比重

占的略大

一些）

板书内容

front office department. She works at the front desk by the lobby. Her job responsibility includes answeing questions concerning reaervations, booking and assigning rooms for guests who request rooms in the hotel. She also takes reservations, cancellations and revisons and writes and sends ou the hotel’s letters of confirmation. When a reservationist receives a reservation request she first check the hotel’s booking situation and sees if the hotel has any vacancy during the specified period. If the hotel is able to accept the booking the reservationist would fill out a reservation form and record the information in a reservation diary.

4.pay attention to de details to fill in a

reservation enquiry card. There are some unfamiliar words in this passage. When Ss read it, they should turn the dictionary for help to understand the main idea.

本节小结

3’

复习巩固

3’Deal with Exercises in unit one

Learn all the impointant points in unit one and try to sue them

布置作业

2’Make –up a dialogue with your partner

Situation:Ellen wang made a reservation for a single room from june 18 to june 21. she would like to revise the reservation. The receptionist will answer the phone call and accept the revsion.

课后评注:

本单元学习结束，同学们的英文基础很薄弱，另外，同学们学习英文的兴趣也不高。上课，似乎就是在应付差事。总体而言，状态不好。

章节及课题日期与时数目的要求

重点与难点

教学方法课的类型

教具Unit two checking in—1st

Sep 8th ,2011 two periods

1.to finish the prepartory work on P9

2.to listen to two dialogues about check-in

3.learn some words and expreesions about check-in

1.to master some words and expressions about check-in,

especially,register, recofirm, delegation, departure, pay in cash, pay by credict card, check-out time, morning call, laundry service, arrival list

talking and listening

comprehensive class

computer and text book

教学过程

时间分配教学内容及师生活动过程

方法与手

段

组织教学

2’

旧课复习

10’

新课讲解

70’宣布上课,统计出勤并记录.

Ask Ss to answer my question

1.what should we greet your guest when

they make a call?

2.as a reservatinist, what should you do first

if a guest give you a call to have a

reservation?

3.generally speaking, what necessary

information you should get from your

customers?

1.Match the word or words with the

relervant pcture.

Passport—C, ID card—D, operator—E

Bellboy—A, key card—B, receptionists--F

2.listening in

dialogue one: 1). registration, 2). private,

3). on holiday, 4). in cash, 5). departure

注意这个对话中的句子：如

Where will you be going next?

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Are you going to pay in cash or by credit card?

Can I reconfirm your departure date? Dialogue two: 1). Delegation 2). Sandard rooms 3). Check-out time 4). Breakfast coupons 5). Front desk

需要注意的句子：

Is there any change in the number of your group?

We’ll arrange a morning call at 6:20 a.m? Will there beanything else?

If there is any change, please notify the front desk.

I hope you will have a nice stay with us.

本节小结

3’

复习巩固

3’

布置作业

2’本节课学习了有关check-in的两个听力对话课下需要大家复习有关的词汇

预习后面的useful expression & speaking out

课后评注:

章节及课题日期与时数目的要求

重点与难点教学方法课的类型

教具Unit two :checking-in 2nd

Sep 13th,2011 two periods

1. Grasp the terms and useful phrases in checking-in

https://www.360docs.net/doc/8416118427.html,e sentence patterns in working situations

3.Make situational dialogues fluently

the terms and useful phrases in checking-in

talking and practicing

comprehensive class

computer and text book

教学过程

时间分配教学内容及师生活动过程

方法与

手段

组织教学

2’

旧课复习

10’

新课讲解

70’宣布上课,统计出勤并记录.

1.提问上节课中听力对话里涉及到的句子

及表达方式

1.15页的词及词组pay in cash, pay by credit

card, departure date, group visa, check-out

time, morning call, breakfast coupon,

international direct dialing, laundry service

2.speaking out

dialogue one:showing the guest to his room

may I put your suitcase here?

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Shall I open the curtains for you?

Can I take an international call with this telephone?

You need to ask the operator to activate the service first.

Can you turn up the heating?

Is there anything else that I can do for you? Dialogue two: changing the room

Sorry to interrupt you.

But it’s hard to fix it at once

We would you like to change another room, a deluxe single room on the same floor of this one.i have no choice.

We’re sorry to cause you some trouble. We will charge you the original price.

What time is the most convenient for you to change your room?

Please hand the old key back to him.

3.make-up a dialogue on P15 with your

partner. Try to use the expressions we have learned just now.

本节小结

3’

复习巩固

3’

布置作业

2’This class we have learned a lot of phrases and expressions abou checking-in. every Ss should try to learn and use them.

提问的形式做出

Finish the exercises on p 15.16.17

课后评注:

章节及课题日期与时数目的要求

重点与难点

教学方法课的类型

教具Unit two :checking-in 3rd

Sep 15th, 2011 two periods

To require Ss to express themselves freely and rightly when they work at the hotel.

In order to make Ss express themselves freely and rightly, teacher should try every means to catch their eyes in class, it’s a chanllage to both Ss and teacher.

Talking and practicing

Revision class

Computer and text book

教学过程

时间分配教学内容及师生活动过程

方法与

手段

组织教学

2’

旧课复习

20’

新课讲解

60’宣布上课,统计出勤并记录.

1. phrases and expressions

pay in cash

pay by credit card

departure date

group visa

check-out time

morning call

breakfast coupon

international direct dialing

laundry service

2.discussion

How should we tell the guest we can help

them.

What should we say, if we feel very sorry beacause your hotel have no room.

When our guesthave some question, what we

do first?

1.make-up a dialogue according to the

following situation

the bell boy help send the luggage for the

记入教

学日志

（本节

课是复

习课，所

以复习

旧知识

的内容、

比重占

的略大

一些）

板书

内容

guestand explains the hotel services.

2.put the following intoenglish on P15 1)、我们要办理登记手续。

2）、您预定了房间吗？

3）、请填写住宿登记表。

4）、如果您准备好了，行李员将带您去您的房间

5）、我把您的行李放在这里好吗？

3.exercise on P16.

Pay attention to de different departments in hotel in English.

4.practical writing

fill in the form according to de following dialogue. In this kind of exercise, we should learn to pick up ditails needed quickly.

本节小结

3’

复习巩固

3’

布置作业In this class, I ask Ss to make up some dialogue with their partner. And every student have a chance to give us a proformance. Thus in this way can student try their best to organize their language and take pari in class actively. Reviwe the useful expressions and phrases in unit one and two.

Preview unit 3

2’

课后评注:

本单元的学习结束，同学们较开学时相比，有了很大的提高，尤其是英语语感。读句子时，知道了该在哪里断句、停顿。另外，同学们学习这门课程的兴趣也有所提高。

章节及课题日期与时数目的要求

重点与难点

教学方法

课的类型

教具Unit three：concierge service—1st

Sep 20th, 2011 two periods

1. The aim of the class is to equip students with the ability to work as a bellman in a hotel.

2. The requests for the students are to listening the useful expressions of of Concierge Service carefully

1. The focuses of teaching are to master the basic procedures concierge service

2. The difficulties of learning are to get through the main services of a bellman

Interactive teaching method, directing and eliciting teaching method

Comprehensive class

Classroom teaching, multi-media teaching

教学过程

时间分配教学内容及师生活动过程

方法与

手段

组织教学

2’

新课讲解

80’宣布上课,统计出勤并记录.

Warm-up Questions

1. What should you do as a bellman ?

Part I Culture Background

Part II prepartory work

Part III listening in

Listen and write down the sentences

Listen to the tape and fill in the blank when necessary.

PartIV Useful Expressions

Questions & Responses

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本节小结

3’

布置作业

5’Put the sample conversations of listening in in the students’ mind and mimic the English conversation of Concierge Service

recite three conversations

课后评注:

章节及课题日期与时数目的要求

重点与难点

教学方法

课的类型

教具Unit three：concierge service—2nd t

Sep 22nd , 2011 two periods

1.The aim of the class is to get through the related

information of airport pick-up servic

2. The requests for the students are to practice the useful expressions of concierge service

1. The focuses of teaching are to master key sentences of Concierge Service

2. difficulties of learning are to make use of room

reservation conversations.

Interactive teaching method, directing and eliciting teaching method

Comprehensive class

Classroom teaching, multi-media teaching

教学过程

时间分配

教学内容及师生活动过程方法与手段

组织教学

2’

新课讲解

80’宣布上课,统计出勤并记录.

Speaking out

Part one: read the two dialogues

in our book and try to recite them

in class. In class, every two

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students are divided into a group. In 30 minutes, I will check whether you have recited them. Part two: make up a dialogue onP24.

本节小结

3’

布置作业

5 Make further understanding conversations of Concierge Service

Recite the two dialogues if you haven’t finished in class. Finish exercises on P24.25

课后评注:

章节及课题日期与时数目的要求

重点与难点

教学方法课的类型

教具Unit Three:consierge service—3rd

Sep 27th 2011, two periods

1.require Ss to express themselves freely and rightly

when they work at the hotel.

In order to make Ss express themselves freely and rightly, teacher should try every means to catch their eyes in class, it’s a chanllage to both Ss and teacher.

Talking and practicing

Revision class

Computer and text book