商务英语调查问卷.doc

BUSINES ENGLISH

College: International Business College Class：Cai Guan 093

Name：Zhang Wen

Number：09818334

A questionnaire of canteen

In order to provide better service to us students, we designed this paper to ask for your option. Please do not write your name on it. It is anonymous. Please circle the answers and return it to the investigators.

1. What is your sex?

A. Male

B. Female

2. How much you cost in the canteen every day?

A.Below 10

B.10——20

C.20——30

D. Above 30

3. Do you satisfied with the canteen’s price?

A. Very satisfied

B. satisfied reluctantly

C. Dissatisfied

4. Do you like canteen’s environment?

A. Yes

B. No

5. Which aspect you feel best?

A. Food’s taste

B. Workers’ service

C. Price

D. Sanitation

6.What kind of food in the canteen you like best?

A. Noodle

B. Vegetable

C. Soup D .Cooked wheaten food

7. Which aspect you think our canteen should improve？

A. Food’s taste

B. Workers’ service

C. Price

D. Sanitation

8. How often you have dining on time?

A. Each time

B. Sometime

C. Seldom

9. Do you want canteen to increase the opening time?

A. Yes

B. Do not care

C. No

10. What is your attitude to price changes?

A. Understand

B. Do not care

C. Angry

11. Please write some other advise ——————————————————————————————————————————————————————————————————————————————————————————Thank you for taking time to answer these questions.

Recommended Management

Practices

On School Canteen

Date: November 20, 2011

To: Logistics department of the Shandong Institute of Business

From: The students come from the Shandong Institute of Business

Subject: Recommended management practices on school canteen

Our students made team that includes 8 persons to analyze these answers. As us teem discussed one week, we got some conclusion from the questionnaire .Here is the report I requested November 20 regarding school canteen.

47.5% of students think canteen prices were too high and 25% of students think that they can accept prices .That students who think it is a little cheap and the number of students quite expensive is about the same. So according to existing conditions, canteen’s prices should be appropriate.

10% of students believe food’s taste is good .82.5% of students think it is just so-so. And 5% of the students think it is too bad .So the cafeteria cooks should be related to vocational training in order to be suitable for students of life and environment of food.

Summary: Canteen for any general or is not satisfactory. There is some lack of expression of components of small, single dishes, service unsatisfactory, lacking in taste and nutrition and so on.

PROGRAM PROPOSAL：

How to improve the canteen’s condition Date: November 20, 2011

To: Logistics department of the Shandong Institute of Business

From: The students come from the Shandong Institute of Business

A good canteen should be a good learning experience so that everyone in the place could have a relaxing. In order to make student life better, cafeteria services should be improved.

First of all, canteen should Increase the cleaning staff, regular cleansing, disinfection tableware to ensure the transparency of health canteen, so that everyone eat at ease, peace of mind. At the same time, we should expand the scale of additional windows, sterilization, improve service quality, increase food component. Secondly, we should extra the work time so that students could eat fresh food whenever they want. Thirdly, making the price lower and release some concessions to attract customers. Collecting the most popular dishes aim to students regularly and dishes updated irregularly.

情感语录

1.爱情合适就好，不要委屈将就，只要随意，彼此之间不要太大压力

2.时间会把最正确的人带到你身边，在此之前，你要做的，是好好的照顾自己

3.女人的眼泪是最无用的液体，但你让女人流泪说明你很无用

4.总有一天，你会遇上那个人，陪你看日出，直到你的人生落幕

5.最美的感动是我以为人去楼空的时候你依然在

6.我莫名其妙的地笑了，原来只因为想到了你

7.会离开的都是废品，能抢走的都是垃圾

8.其实你不知道，如果可以，我愿意把整颗心都刻满你的名字

9.女人谁不愿意青春永驻，但我愿意用来换一个疼我的你

10.我们和好吧，我想和你拌嘴吵架，想闹小脾气，想为了你哭鼻子，我想你了

11.如此情深，却难以启齿。其实你若真爱一个人，内心酸涩，反而会说不出话来

12.生命中有一些人与我们擦肩了，却来不及遇见；遇见了，却来不及相识；相识了，却来不及熟悉，却还要是再见

13.对自己好点，因为一辈子不长；对身边的人好点，因为下辈子不一定能遇见

14.世上总有一颗心在期待、呼唤着另一颗心

15.离开之后，我想你不要忘记一件事：不要忘记想念我。想念我的时候，不要忘记我也在想念你

16.有一种缘分叫钟情，有一种感觉叫曾经拥有，有一种结局叫命中注定，有一种心痛叫绵绵无期

17.冷战也好，委屈也罢，不管什么时候，只要你一句软话，一个微笑或者一个拥抱，我都能笑着原谅

18.不要等到秋天，才说春风曾经吹过;不要等到分别，才说彼此曾经爱过

19.从没想过，自己可以爱的这么卑微，卑微的只因为你的一句话就欣喜不已

20.当我为你掉眼泪时，你有没有心疼过

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商务英语常用语:商检用语编辑:Smart （一）Shall we take up the question of inspection today? 今天咱们讨论商品检验问题吧。The inspection of commodity is no easy job. 商检工作不是那么简单。Mr. Black is talking with the Chinese importer about inspecting the goods. 布莱克先生与中方进口商就商品检验问题进行洽谈。As an integral part of the contract, the inspection of goods has its special importance. 作为合同里的一个组成部分，商品检验具有特殊的重要性。We should inspect this batch of porcelainware to see if there is any breakage. 我们要检查一下这批瓷器是否有破损的。The exporters have the right to inspect the export goods before delivery to the shipping line. 出口商在向船运公司托运前有权检验商品。The inspection should be completed within a month after the arrival of the goods. 商品检验工作在到货后一个月内完成。How should we define the inspection rights? 商检的权力怎样加以明确呢？I'm worried that there might be some disputes over the results of inspection. 我担心对商检的结果会发生争议。We'll accept the goods only if the results from the two inspections are identical with each other. 如果双方的检测结果一致，我们就收货。（二）Where do you wish to reinspect the goods? 您希望在哪里复验商品？The importers have the right to reinspect the goods after their arrival. 进口商在货到后有权复验商品。What's the time limit for the reinspection? 复验的时限是什么时候？It's very complicated to have the goods reinspected and tested. 这批货测试和复验起来比较复杂。What if the results from the inspection and the reinspection do not coincide with each other? 如果检验和复验的结果有出入该怎么办呢？（三）Who issues the inspection certificate in case the quality do not confirm to the contract? 如果货物的质量与合同不符，由谁出具检验证明书呢？The certificate will be issued by China Import and Export Commodity Inspection Bureau or by any of its branches. 检验证明书将由中国进出口商品检验局或其分支机构出具。The Inspection Certificate will be signed by the commissioner of your bureau. 检验证明书将由商检局局长签字。Our certificates are made valid by means of the official seal and personal chop of the commissioner. 我们的证明书以盖公章和局长签字为有效。As a rule, our certificate is made out in Chinese and English. 通常证明书是用中文和英文开具的。You may have another certificate showing the goods to be free from radioactive contamination. 你们还要出具另一份证明书，以证明货物没有受放射线污染。Our goods must be up to export standards before the Inspection Bureau releases them. 我们的货物只有在符合出口标准后，商检局才予以放行。Our Inspection Bureau will issue a Veterinary Inspection Certificate to show that the shipment is in conformity with export standards. 商检局将出具动物检疫证明书以证明货物符合出口标准。Is it convenient for you to engage a surveyor? 你们联系公证方便吗？We have the best surveyor, China Import and Export Commodity Inspection Bureau. 我们有最好的公证行，即中国进出口商品检验局。商务英语谈判:商检词汇编辑:Smart Words and Phrases：inspection 检验inspect 检验to inspect A for B 检查A中是否有B inspector 检验员inspector of tax 税务稽查员 inspection of commodity 商品检验reinspect 复验reinspection 复验Inspection Certificate 检验证明Inspection Certificate of Quality 质量检验证书Inspection Certificate of Quantity 数量检验证书surveyor 检验行，公证行Additional Words and Phrases Inspection Certificate of Weight 重量检验证书Inspection Certificate of Origin 产地检验证书Inspection Certificate of value 价值检验证书Inspection Certificate of Health 健康检验证书Sanitary Inspection Certificate 卫生检验证书Veterinary Inspection Certificate 兽医检验证书inspection of packing 包装检验inspection of loading 监装检验inspection of material 材料检验inspection of risk 被保险物价的检查inspection of storage 监装inspection of voucher 凭证检验inception of carriage 货车检查inspection of document 单证检查inspection of fixed asset 固定资产检查inspection of incoming merchandise 到货验收Inspection Certificate on Damaged cargo 验残检验证书Inspection Certificate on Tank 验船证书Certificate of Measurement & Weight 货载衡量证书Authentic Surveyor 公证签定人 inspection on cleanliness 清洁检验inspection on cleanliness of dry cargo hold 干货舱清洁检验inspection on cleanliness of tank 油舱清洁检验inspection and acceptance 验收inspection before delivery 交货前检验inspection after construction 施工后检验inspection during construction 在建工程检验inspection between process 工序间检验inspection report 检验报告inspection tag 检查标签Inspectorate General of Customs 海关稽查总局inspection and certificate fee 检验签证费to issue(a certificate) 发...（证明）Sworn Measurer 宣誓衡量人Underwriters Laboratory 保险商实验室Loyd's Surveyor 英国劳氏公证行商务英语:不可不知的国际贸易用语编辑:Smart 国际贸易的价格表示方法，除了具体金额外，还要包括贸易术语，交货地点及所使用的货币。如 USD150 FOB Hongkong, STG2000 CIF Liverpool, 其中USD指的是以美金作价，而STG为英镑；Hongkong香港和Liverpool利物浦为交货地点；FOB 与 CIF 则为两个较为常用的贸易术语。以下是国际商会出版的《2000年国际贸易术语解释通则》中规定的全部贸易术语的分类。第一组：E组（卖方在其所在地点把货物交给买方）Ex Works (named place) 工厂交货（指定地点）第二组：F 组（卖方须将货物交至买方指定的承运人）FCA: Free Carrier (named place) 货交承运人（指定地点）FAS: Free Alongside Ship (named port of shipment) 船边交货（指定装运港）FOB: Free On Board (named port of shipment) 船上交货（指定装运港）第三组：C组（卖方必须签定运输合同，但对货物灭失或损坏的风险以及装船和启运后发生事件所产生的额外费用不承担责任）CFR: Cost & Freight (named port of destination) 成本加运费（指定目的港）CIF: Cost, Insurance and Freight (named port of destination) 成本，保险加运费（指定目的港）CPT: Carriage Paid To (named place of destination) 运费付至（指定目的地）CIP: Carriage and Insurance Paid To (named place of estination) 运费保险费付至（指定目的地）第四组：D组（卖方必须承担把货物交至目的地国家所需的全部费用和风险）DAF: Delivered at Frontier (named place) 边境交货（指定地点）DES: Delivered ex Ship (named port of destination) 船上交货（指定目的港）DEQ: Delivered ex Quay (named place of destination) 码头交货（指定目的地）DDU: Delivered Duty Unpaid (named place of destination) 未完税交货（指定目的地）DDP: Delivered Duty Paid (named place of destination) 完税后交货（指定目的地）

英文商务用语(推销产品)

a.我们从……获知贵公司的名称，不知贵公司对这一系列的产品是否有兴趣。your name has been given by…and we like to inquire whether you are interested in these lines. b.我们新研制的……已推出上市，特此奉告。we are pleased to inform you that we have just marketed our newly-developed…. c.我们盼望能成为贵公司的……供应商。we are pleased to get in touch with you for the supply of…. d.我们的新产品刚刚推出上市，相信您乐于知道。you will be interested to hear that we have just marketed our new product. e.相认您对本公司新出品的……会感兴趣。you will be interested in our new product……. a.请容我们自我介绍，我们是……首屈一指的贸易公司。let us introduce ourselves as a leading trading firm in… b.本公司经营这项业务已多年，并享有很高的国际信

誉。our company has been in this line of business for many years and enjoys highinternational prestige. c.我们的产品质量一流，我们的客户一直把本公司视为最可信赖的公司。our products are of very good quality and our firm is always regarded by our customers as the most reliable one. 如何推销新产品？ Introduction of New Products We think you will be interested in the new formula soap powder we have just introduced to the market. Half dozen samples of both have been shipped to you by UPS. The product are the result of years of research, and are likely to revolutionize all the chemical methods in use at present. A trial will convince you of their merits. And we send them to you for your test and criticism. Enclosed is a copy of our latest catalog with price list. We hope that you’ll take this opportunity to try it.

商务英语口语：电话沟通

商务英语口语：电话沟通 I’m trying to catch Marry. 寻找某人现在不在 I’m sorry, but she is with someone right now. 替接电话打错电话留言 Who? I can，t hear you well. 听不清挂电话 Long Distance. What can I do for you? 长途电话听不太清楚电话转接 Dr. Lee’s office. 接电话电话邀请电话预约电话求助 You can hear this I'm trying to catch Mary. 我想与玛丽联络。 I'm sorry, but she is with someone right now. 抱歉，她正在会客。 Who? I can't hear you well. 哪一位？我听不太清楚。 Long Distance. What can I do for you? 长途电话台，能为您效劳吗。 Dr. Lee's office. 李医生诊所。 You can speak this She is not in right now. 她现在不在。 She is not available at the moment. 她现在没空接电话。 No, he's out for lunch.

不在，他出去吃午饭了。 There is no one here by that name. 这里没有叫那个名字的人。 May I take a message for you? 我可以替你转告吗？ May I leave her a message then? 那我可以留话给她吗？ I'd better go now. 我要挂电话了。 Would you talk a little higher? 可以大声点吗？ Can you hear me? 你听得到我说话吗？ Operator, I want to make a person-to-person call to Zheng Jun in Zhengzhou. 接线员，我要打一个私人电话给郑州市的郑军。 I'd like to have you to place a collect call for me to Hong Kong. 我要打一个对方付费的电话到香港。 I wonder if you and your husband can join us? 不知道您和您丈夫能不能赏光？ May I make an appointment for outpatient service now? 现在可以预约门诊吗？ Thanks for calling. 谢谢您的电话。