商务英语WRITING

WRITING

46. Read the part of a e-mail from an client below.

I will be arriving on the evening of May, 12. and planning to leave on the morning of May, 25. As it's longer than usual visit this time, my wife will be accompanying me. Can I leave it to you to arrange suitable hotel accommodation?

1.Write a note to Ms Dary, your secretary:

2.telling her when the client will arrive.

3.telling her when the client will leave.

asking her to arrange a suitable hotel.

4.Write about 30-40 words on your Answer Sheet.

To: Ms Dary

Message:

On May, 12, an important client will visit our company, he and his wife will stay here till May, 25. please arrange suitable hotel accormmodation for them instead of me.

47. Read the letter below.

Dear Sir or Madam

Our Order Number 8044P

On 13 May, we ordered six packs of A4 photocopy paper and one bottle of printer's ink from you. When we received this order, we found that the bottle was broken, and that the ink from the bottle had damaged all six packs of paper.

We should be grateful if you would replace these items, or arrange to credit us with their value. Yours faithfully

Miguel Gomez, Office Manager

1.Write a reply to your customer

2.thanking him for his letter

3.apologising

4.saying what you are going to do about his complaint

5.promising better service in future.

6.Write 60--80 words.

7.De net include postal address.

Dear Mr Gomez:

Thank you for your letter of [date].

We are extremely sorry that your order were damaged. We are happy to replace the items which were damaged and will send the goods today by express post. You are a very important customer for us, and we will make sure that all goods are packed well in future.

Again, thank you for your order. If you have any questions please contact me. Office Manager

46. Your company has just received new company brochures,

1.Write a note to the marketing Manager:

2.telling her the brochures have arrived;

3.saying which department they are in;

4.asking her to collect her copies immediately.

5.Write about 30-50 words on your Answer Sheet.

To: Sales manager

Message:

We have received some brochures about a new company, which is the leading chemical company in Europe, producing wide range of chemical products, according to the brochures. Please Collect the copies immediately so that we can establish business relations.

47.Read this message from your secretary.

Telephone Message Mr. Smith called--showed interest in our raincoats; inquired about the types and colours of our products; asked for a copy of our catalogue and a price list. I checked with Mr Li, Sales Manager. He said we can supply AVA RANGE, CAA RANGE and DCH RANGE; available in red, yellow and blue; and need to know how many they want.

1.Write a letter to Mr. Smith:

2.thanking him for his inquirey;

3.replying to his inquiry;

4.mentioning the enclosures requested;

5.asking him to inform you of the quantities needed.

6.Write 60--80 words on your Answer Sheet.

7.De not include postal addresses.

Dear Mr. Smith,

Thank you for your inquiry about raincoats. We checked our stock. The raincoats of AVA RANGE, CAA RANGE and DCH RANGE are available in red, yellow and blue. a copy of our Catalogue and a price list are enclosed. In order to arrange your order, please inform us of the quantities you needed. We look forward to hearing from you.

Sincerely

46.You have lost your pocket calculator, and you want to order a new one. You need to make a written request to your Supervisor, Ann Ray.

1.Write a memorandum to her

2.saying that you need a replacement.

3.explaining what happenend to the old one.

4.asking her to approve the request,

5.Write about 30 40 words.

To: Ann Ray

I need a new pocket calculator owing to the fact that I cost the old one. Can you please approve this request?

Please let me know as soon as possible if it is approved. Thanks.

47. Read the job advertisement below.

EXPORT MANAGER WANTED

To fill new position and control the export side of our business. Write

for an application form to Mr. Smith (assistant Manager).

1.Write a short letter to Mr. Smith:

2.showing interest in the position;

3.asking for an application form;

4.talking about your personal ability.

5.asking about the salary and working condition.

6.Write 60--80 words on your Answer sheet.

7.Do not include postal address.

Mr. Smith:

I'm writing to apply for the position of export manager, which is advertised in newspaper, I'm very interested in doing business with foreign client. And my college major is international trade and have three year's experience in export and import business. So I'm confident of qualifying the position.

Is there an application form? Would you please give me one? And I'd like to know about the position such as salary and working condition. Could you give me some information?

Thanks

yours sincerely

46. You are going to attend a meeting tomorrow.

1.Write a note for your secretary telling her:

2.Where and why you are going.

3.When you will be back.

4.Write about 30--40 words on your Answer Sheet

Message:

There will be a meeting tomorrow in BeiJing, I have to attend the meeting, because there is an important symposium inviting many famous people. The meeting will last a week, I'll be back nextweek.

47.Read the following advertisement for sales manager.

VACANCY

A leading international trading company requires enthusiastic and hard-working sales manager to exploit its business in China.

For more details, please write to

Mr. Zhang

Personnel Manager

Dafu Company

150, Effeit Street

London

1.Write a letter to Mr. Zhang asking for an interview.

2.Include some information about yourself:

3.your interest in the job;

4.your education;

5.your experience.

6.Write 60--80 words on your Answer sheet.

7.Do not include your postal addresses

Dear Mr Zhang:

I'm writing to apply for the position of sales manager. Three years ago, I completed the college courses and later worked for xx company dealing international business with client in china. so, I have rich experience in doing business with Chinese. I'm much interested in the position of sales manager, I hope to have an interview to discuss my qualifications and ability.

I look forward to hearing from you soon.

Yours sincerely.

46.You are going to attend a press conference on the new products.

1.Write a note to Mr Smith, the Research and Development Manager:

a)· asking him to submit a report on the development of the new

product;

b)· telling him when and why you need.

2.Write about 30--40 words on your Answer Sheet.

To: Mr. Smith

Message:

I will attend a press conference on the new products a few days later. Please give me a re port on the development of the new product. You had better submit it to me before next monday because I will check the report and prepare the press conference well.

47.Read this note which you have had from the Chairman of the company where you work.

Mireira Automotives

From Dr Mireira, Chairman Confidential

Dear Lee

I am pleased to tell you that we want to make you Manager of our branch in Sao Paolo.

The position carries the same duties as your present job, but, because the Sao Paolo branch is larger, we will give you a 15% increase in salary, and other benefits.

Your new job will start at the beginning of October.

Please let me know if you have any questions.

1.Write a reply to Mr. Mireira.

2.· thanking him for the offer

3.· giving a reason why you cannot start until November

4.· asking for a bigger increase in salary

5.· requesting details about the other benefits.

6.Write 60—80 words on your Answer sheet.

Do not include postal addresses

Dear Dr Mireira:

Thank you for the offer to make me Manager of the branch in Sao Paolo.

I should like to accept the job, but I cannot start until November because I have booked a holiday in October [or other plausible reason]. I think if I can stant it in November.

Because the branch is larger, I think the salary increase should be 20% [or similar].

Could you also tell me about the other benefits?

I look forward to your reply.

46. Simon Howe is leaving the company next week. You decide to have a farewell party for him.

1.Write a notice to all your colleagues:

https://www.360docs.net/doc/ae19036233.html,rming them about the party

3.saying when and where the party is

4.inviting them to the party.

Write about 30-40 words on your Answer Sheet

NOTICE

As you all know Friday 23rd will be simon's final day with us at sonitech. In order to wish him well in his new job, there will be a farewell party in Reception at 5;30. Everyone is invited.

47. Read this message from your secretary.

Telephone Message

Mr Davis called—our quotation received, but the price is too high. Asked us to reduce by 3%. I contacted our Sales Dept. Was informed cost of raw materials is rising. Ours is the lowest price, Also, our quality is better and more orders are coming. Impossible to reduce.

1.Write a letter to Mr. Davis:

2.telling him you cannot reduce your price;

3.saying why you cannot reduce your price;

4.persuading him to reconsider your price;

5.asking for an early reply.

6.Write 60--80 words on your Answer sheet.

Do not include postal addresses.

Dear Mr Davis,

We are so sorry to inform you that reducing the price is impossible. According to information from our sales Department. Now, cost of raw materials is rising and our quotation is the lowest price. In addition, our quality of row materials is very competitive relative to other suppliers. So we received heavy orders. Could you reconsider our quotation and conclude the deal. Your early reply is appreciated.

Sincerely

46. It is the beginning of December and you have been asked to find out how many days' holiday star in your department intend to take over Christmas.

1.Write a memo to all staff in the department:

2.saying on which days the company is closed

3.asking them to confirm their holidays

4.giving a deadline for filling in holiday forms.

Write 30--40 words on your Answer Sheet.

MEMO

The company will be closed for the christmas period from wednesday 25 December to Thursday 2 January. If you want extra holiday please confirm the dates and fill in the holiday forms by Friday 15 November

47. Read this message from your secretary.

Telephone Message

Mr Smith called--sample of shirts not arrived yet. I checked with Sarah, she said it's on its way—will take three days. Was late because Bill Murray (Production' Manager) was sick for I weeks. Also, only three colours available ('not 5. as asked).

1.Write a letter to Mr Smith:

2.apologizing

3.explaining what happened

4.saying when he will get the sample

5.mentioning the change in the number of colours

6.Write 60—80 words on your Answer Sheet.

Do not include postal addresses.

Dear Mr. Smith,

I'm very sorry for delaying the sample of shirts We know that it is because production manager being sick for one week that lead to delay after checking. The sample is on the way, and it ill arrive after 3 days. And to tell you there is only three colours are available, not five as you asked.

We hope that this has not caused you any inconvenience.

Sincerely

46. Zhang, your boss, told you to ask Ms Liu to attend a sales presentation on a new product.

1.Write a note to Ms. Liu:

2.saying who wants her to attend the sales presentation;

https://www.360docs.net/doc/ae19036233.html,rming her when and where the sales presentation will be held. Write about 30—40 words on your Answer Sheet.

To: Ms. Liu

Message: Boss asked you to attend a sales presentation on a new product. The presentation is scheduled to the Tuesday nextweek, at meeting room of our company's headquarters. Please pre pare some materials for it.

47. Read this letter from Smith.

Dear Davis

I received a message this morning saying that our meeting on Friday

12 April had been cancelled. Unfortunately, the message didn't give any more details or any alternative dates.

Could you just confirm that the meeting has indeed been cancelled and possibly suggest another date?

Best regards

Smith

1.Write a letter to Smith:

2.apologising for cancelling the meeting

3.giving a reason for the cancellation

4.offering a new date and time

5.asking her to confirm the new date and time.

6.Write 60-80 words on your Answer Sheet.

Do not include postal addresses.

Dear Smith:

I'm very sorry that I have had to cancel our meeting on Friday at such a short notice. This is due to the fact that my boss is off all week and so I am unable to leave the office.

I would like to suggest that we reschedule the meeting for next Tuesday at the same time, 10:45. Could you let me know if that would be convenient for you? I hope your reply.

Best wishs.

46. Manager will leave our company next week. You decide to have a farewell party for him.

1.Write a notice to all staff.

https://www.360docs.net/doc/ae19036233.html,rming them about the party;

3.saying when and where the party is;

4.inviting them to the party.

Write 30--40 words on your Answer Sheet.

As you all know, manager will leave our company on Friday, 23rd this month. In order to wish him well in his new job, there will be a farewell party in Reception at 5:30. Everyone is invited.

47. Read the letter.

Dear Ms. Daley

I am writing to inquire about your latest photocopiers. We are renting

a model from you but now we want to purchase one. I'd be very grateful if you sent us a copy of your brochure, and some product literature.

Would you please send us a price list as well?

I look forward to hearing from you.

Yours sincerely

Marco Francone

1.Write a reply to Marco Francone:

2.thanking him for his enquiry;

3.enclosing a brochure and price list;

4.telling him about a new special offer;

5.asking him to contact you if he has any questions.

6.Write 60--80 words on your Answer Sheet.

7.Do not include postal addresses.

Dear Mr. Fran cone:

Thank you for your letter dated 5th April.

As requested I'm sending you a copy of our brochure and some literature about our range of photocopiers. I am also enclosing an up-to-date copy of price list which includs details of discounts available for customers who rent our machines.

If you have any questions please do not hesitate to contact me.

Yours sincerely

How to approach Writing Test Part One

a)·This part tests your' ability to write short memos, emails and

notes.

b)·Read the instructions carefully and underline the three points

you must include in your answer

c)·Write down a useful phrase you can use for each point.

d)·Write your answer. Tick off each point in the instructions as you

include it.

e)·Check you have written your answer in 30 - 40 words.

f)·You need to postpone a meeting in your department.

g)·Write a memo to all members of staff:

h)·informing them of the change

i)·explaining the reason for it

j)·telling them the new time and date.

k)·Write 30- 40 words.

46. MEMO

To: All staff

From:

To: All staff

From: Sophie Contart

I'd like to inform you that tomorrow's meeting is postponed. This is because several people are unable to come. The meeting will now take place at 10 am on 22 July l hope you can all attend.

How to approach Writing Test Part Two

a)·This part tests your ability to write longer letters, faxes and

emails.

b)·Read the instructions carefully and underline the four points

you must include in your answer.

c)·Write down a useful phrase you can use for each point.

d)·Write your answer. Tick off each point in the instructions as you

include it.

e)·Make sure you use an appropriate opening and closing for the

letter (e.g. Dear Mr .... Yours sincerely).

f)·Check you have written your answer in 60 - 80 words.

47. Read this part of a letter from Anita Banks, who recently bought a

washing machine from your company.

I am writing to complain about a washing machine I purchased from your company. It has not worked properly since it was installed last month.

I have written to you twice but have had no reply. I am now considering taking legal action.

a)·Write a letter to Mrs Banks:

i.·apologising for not replying earlier

ii.·explaining the reason for the delay

iii.·saying how you intend to deal with the problem

iv.·promising to contact her again soon.

·Write 60- 80 words.

Dear Mrs Banks

I apologise for the delay in replying to your letters. The reason for this is that I have been on holiday since 21 June. I am also sorry about the problems you have experienced with the washing machine you bought from us,

I suggest that we replace your faulty machine with a new one.

I will telephone you shortly to agree a delivery date which is convenient with you. Yours sincerely Marion Bridge