亚马逊申诉
港宜商务-专业办亚马逊申述服务商https://www.360docs.net/doc/c812754630.html,
亚马逊申述
亚马逊销售权被移除，是指亚马逊店铺被亚马逊封店禁止销售产品。造成封号的原因有很多种，接下来为您详细的介绍一下封店原因：
亚马逊封号原因：
1.客户的投诉率高（超过3个投诉必封，情节比较严重1个投诉必封）
2.上传的美国商标是假的。
3.上传的UPC条形码是假的不真实。
4.长期收了款，不发货的会封店。
5.选择的产品质量很差
6.在线率低，客户咨询无人服务。
7、商标侵权、跟卖被投诉。
8、店铺关联被封。
我们是亚马逊官方合作伙伴，国内最好的亚马逊海外开店服务商，您只要在百度搜索亚马逊开店，我们公司的信息都排在前列。港宜商务是专业亚马逊开店代理商，在国内最早开展亚马逊业务，而且是最成功的。您随便在百度上搜索亚马逊海外开店，就能看到我们的信息。我们有亚马逊专业技术团队，分析封店原因如何才能申诉回
来，帮注册客户进行书写申诉申请书。
您需要把封号的原因提供给我公司（亚马逊官方下发的封号邮件），我公司有专业人士分析研究封号原因，确定是否可以重新申诉回来。一旦确定可以申诉，客户需要把封店问题提供给我公司，我公司专业人士会帮您解决掉。
账号申诉一般有五个步骤：
1）查看Amazon发给您的邮件通知来知道具体被移除销售权的原因。是否是账号表现问题还是违反Amazon政策问题。
2）查看自己账号表现，客户评价找出自己具体的账号表现情况。或者查看产品是否违反了Amazon销售政策。
3）建立一个行动方案，列出具体步骤。详细准确给Amazon讲我们之后的计划。
A:说明您已经清楚的知道您的问题来自于您的销售过程或您的商品选择问题。
B:详细说明您将在实际操作过程中如何解决这些问题。
港宜商务-专业办亚马逊申述服务商https://www.360docs.net/doc/c812754630.html, 4）将申诉邮件发给Amazon。
A:登陆自己的卖家账户
B:点击（Performance Notifications）
C:找到关于卖家权利被撤销通知，点击申诉（Appeal Button）
5）关注您的注册邮箱，Amazon会回复您新的决定。
申诉需要的资料
1. display name
2.产品的ASIN 大概十个就行
3. 已经发货过的，而且有好评的那种order ID 以及对应的物流单号。
4.亚马逊封店邮件
亚马逊申诉的步骤
港宜商务-中国专业亚马逊运营服务商https://www.360docs.net/doc/c812754630.html, 亚马逊申述 亚马逊销售权被移除，是指亚马逊店铺被亚马逊封店禁止销售产品。造成封号的原因有很多种，接下来为您详细的介绍一下封店原因： 亚马逊封号原因： 1.客户的投诉率高（超过3个投诉必封，情节比较严重1个投诉必封） 2.上传的美国商标是假的。 3.上传的UPC条形码是假的不真实。 4.长期收了款，不发货的会封店。 5.选择的产品质量很差 6.在线率低，客户咨询无人服务。 7、商标侵权、跟卖被投诉。 8、店铺关联被封。 我们是亚马逊官方合作伙伴，国内最好的亚马逊海外开店服务商，您只要在百度搜索亚马逊开店，我们公司的信息都排在前列。港宜商务是专业亚马逊开店代理商，在国内最早开展亚马逊业务，而且是最成功的。您随便在百度上搜索亚马逊海外开店，就能看到我们的信息。我们有亚马逊专业技术团队，分析封店原因如何才能申诉回来，帮注册客户进行书写申诉申请书。 您需要把封号的原因提供给我公司（亚马逊官方下发的封号邮件），我公司有专业人士分析研究封号原因，确定是否可以重新申诉回来。一旦确定可以申诉，客户需要把封店问题提供给我公司，我公司专业人士会帮您解决掉。 账号申诉一般有五个步骤： 看Amazon发给您的邮件通知来知道具体被移除销售权的原因。是否是账号表现问题还是违反Amazon政策问题。 查看自己账号表现，客户评价找出自己具体的账号表现情况。或者查看产品是否违反了Amazon销售政策。 建立一个行动方案，列出具体步骤。详细准确给Amazon讲我们之后的计划。
港宜商务-中国专业亚马逊运营服务商https://www.360docs.net/doc/c812754630.html, A:说明您已经清楚的知道您的问题来自于您的销售过程或您的商品选择问题。 B:详细说明您将在实际操作过程中如何解决这些问题。 4）将申诉邮件发给Amazon。 A:登陆自己的卖家账户 B:点击（Performance Notifications） C:找到关于卖家权利被撤销通知，点击申诉（Appeal Button） 关注您的注册邮箱，Amazon会回复您新的决定。 申诉需要的资料 1. display name 2.产品的ASIN 大概十个就行 3. 已经发货过的，而且有好评的那种order ID 以及对应的物流单号。 4.亚马逊封店邮件 福步外贸论坛(FOB Business Forum),U-w*L-]4A&U0q2N;g
申诉模板
Dear Amazon seller team, Thanks for your time to check our appeal. We are very sad that our account has been suspended due to delayed shipping. The current late dispatch rate of our account is 14.95%, which violates Amazon's requirement of < 4%. We have profoundly recognized our own mistakes. As an Amazon seller, we should always comply with the Amazon rules and maintain a good customer shopping experience. We are very sorry for our actions. We carefully analyzed the causes of delayed shipments 1.The logistics warehouse is relatively busy, which has led to this problem. 2. We did not clean up the inventory in time, resulting in the accumulation of commodity stocks and delayed delivery of goods. 3. Recently, we recruited a lot of new employees, did not follow up the training in time, and delayed delivery. what we have done to solve the problem 1. We have re-examined the warehouse product inventory, cleared the relevant inventory, and ensured that the warehouse is in normal operation. 2.We have replaced the new logistics company to ensure that every package is shipped in time. 3.We have strengthened our training for new employees to ensure they can handle related matters in a timely manner. what we will do 1. We will modify the handing time in the background and extend the delivery time so that we can send out the product timely. 2. We will use Amazon Logistics as our main logistics method. FBA can greatly reduce delivery time and help us improve the customer experience. 3. We will promptly check and update the inventory, timely docking the lisitng inventory and our warehouse , in order to avoid the occurrence of orders out of stock, resulting in can not be shipped in time. 4. We will increase customer service and warehouse staff to ensure that orders are processed and sent out in a timely manner. 5. We will deal with each customer's e-mails, negative feedback and A-TO-Z carefully and timely to solve problems for customers. 6. We will pay attention to each target of Amazon, improve the our seller performance. 7. We will seriously study Amazon's platform policy and obey the Amazon rules, we promise to avoid the similar matter happening again. We sincerely hope that Amazon will give me a chance. As a new seller, we know that there is still a long way to go on Amazon. We will strictly abide by the Amazon rules and improve the buyer experience. We also hope that Amazon will always supervise us. Thanks Sinerely Yours
日本亚马逊申诉
港宜商务-专业办亚马逊申述服务商https://www.360docs.net/doc/c812754630.html, 亚马逊申述 亚马逊销售权被移除，是指亚马逊店铺被亚马逊封店禁止销售产品。造成封号的原因有很多种，接下来为您详细的介绍一下封店原因： 亚马逊封号原因： 1.客户的投诉率高（超过3个投诉必封，情节比较严重1个投诉必封） 2.上传的美国商标是假的。 3.上传的UPC条形码是假的不真实。 4.长期收了款，不发货的会封店。 5.选择的产品质量很差 6.在线率低，客户咨询无人服务。 7、商标侵权、跟卖被投诉。 8、店铺关联被封。 我们是亚马逊官方合作伙伴，国内最好的亚马逊海外开店服务商，您只要在百度搜索亚马逊开店，我们公司的信息都排在前列。港宜商务是专业亚马逊开店代理商，在国内最早开展亚马逊业务，而且是最成功的。您随便在百度上搜索亚马逊海外开店，就能看到我们的信息。我们有亚马逊专业技术团队，分析封店原因如何才能申诉回 来，帮注册客户进行书写申诉申请书。 您需要把封号的原因提供给我公司（亚马逊官方下发的封号邮件），我公司有专业人士分析研究封号原因，确定是否可以重新申诉回来。一旦确定可以申诉，客户需要把封店问题提供给我公司，我公司专业人士会帮您解决掉。 账号申诉一般有五个步骤： 1）查看Amazon发给您的邮件通知来知道具体被移除销售权的原因。是否是账号表现问题还是违反Amazon政策问题。 2）查看自己账号表现，客户评价找出自己具体的账号表现情况。或者查看产品是否违反了Amazon销售政策。 3）建立一个行动方案，列出具体步骤。详细准确给Amazon讲我们之后的计划。 A:说明您已经清楚的知道您的问题来自于您的销售过程或您的商品选择问题。 B:详细说明您将在实际操作过程中如何解决这些问题。
Amazon申诉模版
没有万能的模版，都需要根据实际情况去说明！ 第一个案例： 顾客说衣服不合适，提出退货，我们同意退货但没有退货完成顾客就提出A-Z： 申诉内容： On April 5, shallow33 received an e-mail from Mrs L A F Cemm, who said he was not satisfied with the delivery of the order. Shallow33's customer service department responded on April 6th and apologized to the customer's disappointment. In the letter, the customer service department said that if the goods are not satisfied with the refund, when shallow33 received the goods returned, shallow will be refunded. On April 15, Mrs L A F Cemm made the goods, giving the shallow33 tracking number KP752908064GB. On April 18, shallow33 still did not receive the goods, check the logistics display is still in transit. Shallow33 and Mrs L A F Cemm have repeatedly contacted, that has not yet received the goods, receipt of goods checked correct, will immediately refund, but did not get Mrs L A F Cemm reply. Please refer to the email and the shipment tracking number KP752908064GB from and to Mrs L A F Cemm for reference. Sorry for the inconvenience caused to the customer. Shallow33 admit that it is mistakes. Look forward to working with Mrs L A F Cemm to properly solve this problem. Thank you Shallow33 第二个案例：
亚马逊账号冻结店铺被封的原因和账号申诉的解决方案
亚马逊账号冻结店铺被封的原因和账号申诉的解决方案 导致亚马逊卖家账户暂停账户被封的原因有很多，今天小编总结一下常见账户被暂停的一些常见的情况及解决方案。 第一种：产品不符合亚马逊相关规定导致的店铺被封 亚马逊是十分照顾消费者的消费体验的，因此一些产品在销售过程中因一些非人为、非可预知的因素导致消费者收到的产品陈旧、破损的商品也会导致消费者的体验收到印象从而收到顾客的A-Z和差评； 如果不遵守亚马逊条例，很容易导致消费者投诉。每月只要2-3个正式投诉，店铺就可能会被封，还有，售后服务的态度和结果也会是亚马逊考核的标准。 一、如何处理产品不符合亚马逊相关规定导致的封店？ 首先，找出之前的违规行为，解决它们，然后提供未来防复发措施，最后，再给亚马逊写申述邮件。记住亚马逊通常考察以下几个方面： ?负面反馈和产品评论 ?客户提交A-Z Claim ?卖家和买家沟通过程中，注意处理这些邮件主题（产品损坏、有瑕疵等等）
1、找出原因，查看涉事产品被投诉的次数， 产品是易碎品，经常在运输过程中损坏； 使用的包装材料质量低劣； 产品通常销售缓慢，易于在仓储中折旧，需要修改产品状态； 一次性的错误。 2、扩展检查范围 如果发现有很多问题，与其停止出售某一件产品，也许你更需要换一家供应商。如果使用FBA物流，针对所有退货创建Removal Order，可降低店铺被封风险。 3、给亚马逊的申诉邮件中写什么？ 在邮件中，首先表明你已经调查了店铺被封原因，并想出一些方法来确保以后不再违规（比如，上述两部分）。然后，你要集中讲述如何长期提高卖家表现，保证客户满意。 你的行动计划应该包括合理的目标和简单的解决方案 ?加快包装和处理流程； ?寻找适合自己产品的包装材料（比如瓶装产品使用气泡包装） ?分派更多品管人员 ?定期清理库存 ?更换供应商
澳大利亚亚马逊申述步骤
港宜商务-中国专业亚马逊服务商https://www.360docs.net/doc/c812754630.html, 新西兰亚马逊申述 亚马逊销售权被移除，是指亚马逊店铺被亚马逊封店禁止销售产品。造成封号的原因有很多种，接下来为您详细的介绍一下封店原因： 亚马逊封号原因： 1.客户的投诉率高（超过3个投诉必封，情节比较严重1个投诉必封） 2.上传的美国商标是假的。 3.上传的UPC条形码是假的不真实。 4.长期收了款，不发货的会封店。 5.选择的产品质量很差 6.在线率低，客户咨询无人服务。 7、商标侵权、跟卖被投诉。 8、店铺关联被封。 我们是亚马逊官方合作伙伴，国内最好的亚马逊海外开店服务商，您只要在百度搜索亚马逊开店，我们公司的信息都排在前列。港宜商务是专业亚马逊开店代理商，在国内最早开展亚马逊业务，而且是最成功的。您随便在百度上搜索亚马逊海外开店，就能看到我们的信息。我们有亚马逊专业技术团队，分析封店原因如何才能申诉回来，帮注册客户进行书写申诉申请书。 您需要把封号的原因提供给我公司（亚马逊官方下发的封号邮件），我公司有专业人士分析研究封号原因，确定是否可以重新申诉回来。一旦确定可以申诉，客户需要把封店问题提供给我公司，我公司专业人士会帮您解决掉。 账号申诉一般有五个步骤： 1）查看Amazon发给您的邮件通知来知道具体被移除销售权的原因。是否是账号表现问题还是违反Amazon政策问题。 2）查看自己账号表现，客户评价找出自己具体的账号表现情况。或者查看产品是否违反了Amazon销售政策。 3）建立一个行动方案，列出具体步骤。详细准确给Amazon讲我们之后的计划。
港宜商务-中国专业亚马逊服务商https://www.360docs.net/doc/c812754630.html, A:说明您已经清楚的知道您的问题来自于您的销售过程或您的商品选择问题。 B:详细说明您将在实际操作过程中如何解决这些问题。 4）将申诉邮件发给Amazon。 A:登陆自己的卖家账户 B:点击（Performance Notifications） C:找到关于卖家权利被撤销通知，点击申诉（Appeal Button） 5）关注您的注册邮箱，Amazon会回复您新的决定。 申诉需要的资料 1. display name 2.产品的ASIN 大概十个就行 3. 已经发货过的，而且有好评的那种order ID 以及对应的物流单号。 4.亚马逊封店邮件
销售权限被移除的申诉方法与步骤
销售权限被移除的申诉方法与步骤 亚马逊销售权限被移除一般都是由于以下原因：糟糕的账户表现（您账户的客户指标order defect rate, cancellation rate, late shipment rate等等一些指标没达到亚马逊的要求）；违反亚马逊的销售政策（卖仿货，卖假货，产品上传严重 违规无视平台要求，同站点多账户运营被关联时一个账户销售权限被移除其他的账户跟着出问题）；销售平台明令禁售 的产品。销售权限被移除的申诉：如果您的的亚马逊账户销售权限已被移除，有可能通过申诉要回账户，当然也不是说只要申诉亚马逊就会恢复您的账户销售权限。如何申诉？Step1: 搞清楚是什么原因导致您的账户销售权限被移除账 户销售权限被移除以后亚马逊一般都会发一封Notification 给卖家，卖家可以通过这封邮件得知准确的原因，到底是因为账户表现差，还是违反亚马逊的销售政策或者销售了平台禁售的产品... ... Step2: 评估您过往的销售操作检查下您的 客户指标，找出那些给客户带来差的用户体验的订单和不达标的的参数；同时也检查下您账户目前的产品Listing，看看这些产品有没有那些违反亚马逊的政策的（比如侵权或者假货之类的）Step3: 创建一个补救的行动计划写一个行动计划概括一下你在Step2 中发现的与账户销售权限被移除有关 的问题（参照下文的Creating a Plan ofAction），提供一个
能够有效解决相关问题的精确的行动计划可以很大程度上恢复您账号的销售权限Step4: 把您申诉的内容发给亚马逊补救的行动计划创建写完后, 将其发送给亚马逊希望其恢复您的卖家销售权限。1.登录卖家账户后台2.点击Performance按钮中的Performance Notifications3.找到关于您销售权限被移除的告知邮件，打开邮件，点击Appeal 的申诉按钮4.点击Appeal decision按钮5.把您的补救行动计划写入6.点击Submit，把您申诉的内容发给亚马逊的Seller Performance进行评估，Seller Performance会根据您提供的申诉内容以及这次销售权限被移除的严重程度来决定是否恢复您的亚马逊账户卖家权限Step5: 关注您的Email和后台Notification亚马逊会把评估的结果发送给卖家一般来说亚马逊会在收到申诉内容48小时之内查看，评估，决定，然后把最后的结果发送给卖家。亚马逊的评估是非常的细致的，所以卖家一定要在申诉内容上花功夫，即便您提供了申诉材料也不能100%的保您的卖家账户就一定可以恢复销售权限。Creatinga Plan of Action您申诉的内容的补救行动计划务必要包含以下两大点：1.让亚马逊知道你已经确定搞清楚了自己在销售或者产品管理中存在某些特定的问题（知道错了，并且知道错在哪里）2.说明你会怎么样去改进和避免这些出现的问题（让亚马逊知道你会采取积极的态度并且拿出合适的方案和步骤去改进这些问题，提高用户
标准的亚马逊申诉信来了,帮你实现小目标
标准的亚马逊申诉信来了，帮你实现小目标 亚马逊老大贝索斯搞的蓝色起源公司把可以重复利用的火箭图都设计好了，这次是真的要上天。那么你的理想目标是什么呢？ 亚马逊旺季就要来了，Are you Ready？ 旺季来临之前，卖家都会根据不同的节日提前备货，做好售后服务，保证账号安全。然而健康的账号是前提，对于惨遭封号的卖家，先定一个小目标：通过申诉拿回账号。话不多说，小编这就送上几个亚马逊申诉成功的模板，希望有所帮助。 一、ODR表现差强人意，账号被冻结 这时候申诉成了唯一救活账号的途径，下方是一件成功拿回销售权的申诉信供参考： Dear Amazon Seller Performance T eam, We understand that recently our performance as a seller on https://www.360docs.net/doc/c812754630.html, has fallen below both Amazon's and our own standards of quality. I believe it is mainly because of our inadequate communication that we have recently seen two A-z guarantee claims which have resulted in our ODR exceeding the performance target of <1%. Unfortunately, we changed the Listings Status to be Inactive from 23/01/2014 to 06/02/2014 because of a long vacation, obviously,the two complaints are nightmare during the period without order. Plan of Action: We are taking the following steps to improve our
申诉amazon撤销卖家因为创建不符合amazon规则的变体被封的模板。
申诉amazon撤销卖家因为创建不符合amazon规则的变体被封的模 板。 Dear Amazon seller support, Thank you for your concern and support of our account .We read carefully the Amazon variant rules and recognize that d ifferent brands of products can not Create parent- child relationships.if we do that ,It will bring bad purchas e experience to customers. We corrected as belows: 1.Deleted the original parent asin ; Parent ASIN : xxxxxx 2.Create xxx brand products parent-child relationships Parent ASIN:xxxxxx Child ASIN: xxxxxx xxxxxx xxxxxx 3.Create xxx brand products for another parent- child relationships Parent ASIN:xxxxxxx Child ASIN: xxxxxx xxxxxx xxxxxx Here is our action plan: 1.We will not create wrong parent- child relationships in the future 2.In order to improve the purchase experience of customer , we will upload products correctly and follow amazon rules. 3.We will send email to the customers one by one of has b een ordered and ask them if have any problem with our prod ucts ,we will do our best to help. Other plan: 1.We will answer customer questions in local language . 2.We will provide high quality product and service to our c ustomer . The customer's satisfaction is our pursue. 3.Our all product will do FBA and we are confident that we can increase the sales up to 20million EUR.
销售权限被移除Amazon申诉模板
包裹显示妥投客户没收到货，客户开了A-Z 和信用卡拒付，以下是申诉模板 Dear Amazon, We are contacting you regarding our seller account suspension. I understand that recently our performance has fallen below Amazon's target. After checking our ODR, we find that the main reasoncaused A TO Z claims and chargebacks is that buyer claim they did not receive the package, while the tracking number shows it was delivered. High ODR rate is caused by bad logistic service. Steps we have taken and will continue to take: 1, we have changed our logistics company , we have found a better efficiency logistics company to offer the better service, we will ensure every customer can receive their package. 2, We will use FBA tofulfill part of our orders. 3, We have and will continue to offer great purchase experience to the customers. 4, We have checked all the products we've been sold, and removed the product that may have problems, we will continue to do this to offer the best service to the customer 5.Improving our service level; a.Answer the customer’s message within 24 hours. b.Reply to the buyer’s inquiry as soon as possible. Try our best to meet buyer’s needs. c.For negative feedback, be patient to contact with the customer, figure out a good solution and keep in touch with the customer. d.After-sale service, support what we can do to help the customer to remove doubts about our product. e.Upgrading our operating level and taking a more professional attitude. Please let us know what should be done to reinstate our account, we are looking forward to hearing from you. Best regards,
申诉邮件模板
Dear Amazon seller support, Thank you for your concern of our account. We received a notification today that our selling privilege has been removed cause we ignores last warning from you. We immediately check the listings. Firstly we are very sorry about our ignorance, we are new to Amazon selling, we are lacking of the rules and policies when sell on your platform. Secondly, it is a mistake we thought that the listing was removed by you after receiving your notification letter, to this point we acknowledge it is our fault. We had deleted the listings and promise we won't sell it again on Amazon if we do not get the warrant. Would you please consider the account seller rating and customers feedback to us? We provided customer both good products and customer service. We never got a claim or negative feedback. Hope Amazon can look through to it. If you can give us a chance, we will do as follows: 1. Absolutely, we will see through all the policies and rules about selling on your platform. 2. We will check the listings in our account to see if there has some which do not meet your requirements, if it does, we will fix it immediately. 3. We will check all the products we've been sold, any complaints or product issues we will solve them in proper way within 12h in favor of the customer's right. 4. If any selling questions, we will consult Amazon for help. Sincerely, we write this. We will try our best to provide our sales on Amazon. We believe Amazon will give this issue a serious consideration, and to us, there is a hope, a new chance for us! Look forward to receive your reply. Best regards XXXXX(店铺名)
Amazon 买家投诉以旧充新回复模板
Dear Amazon Team, Got your email with thanks. We heard the news that the customer said he received an old item. The package was broken on its ways to the customer. We have sold about 500 pieces and this is the first incident we have heard. So we checked details of our 产品名称packaging. We sincerely apologize for this incident that lead to our customer’s complaint. Our product manager Grace just explained to us that our packaging had gone through quite some strict quality testing, and under normal shipping circumstance, they should arrive at customer’s hand with satisfactory condition. But under extreme handling situation, the bottle inside may still hit the accessory part as the box is not that strong, which should be what happened in this case. For this, we acknowledge that there is room for us to improve. we will do as followed: 1. We will re-design the case and use aluminum metal as material for better protection in the future. We will also put extra EPE filling material inside to further lower the possibility of any damage. 2. We will check all the products we are selling, as well as any complaints or product issues. We will solve them in proper way within favor of the customer's right. If there is any reported damage issue, we will immediately re-send another product to our customer with sincere apologies. 3. We will put a more vigorous product packaging procedure to steer clear of similar matters like this happening again. We genuinely hope for a second opportunity to reinstate this listing, and our team will do all we can so every customer buying our product will be satisfied. Looking forward to hearing back from you soon. Thank you and best regards
亚马逊POA退货率高申诉 邮件模板
退货率高申诉邮件模板一： Dear Amazon team, We are so sorry to find that our listing of（ASIN）which is fulfilled by Amazon team has been off the shelf because of the high product return rate on 22th July. We have check all the listings and product packaging carefully. And we also check the FBA customers returns in 90 days: 4 returns : product is not the same as the description 6 returns: defective 3 returns: customers do not want the product Therefore, here are some solutions to solve these problems above: 4 customers say ‘the description does not match the actual usage. The description on the detail page xxxxxxxxx Actually, xxxxxxx Our solution: 1.We modified the description on the details page and delete the words or phrases related to xxxxx in order not to confuse or misunderstand consumers. 2. We will place the characteristics and instructions of the product in a noticeable position, upload some detail images and try our best to describe the products as accurate as possible. T he product doesn’t work： We are committed to improving the quality of our products. All of the products have been repeatedly checked by our quality supervision departments. Maybe there are some defective items cause by transportation leading to the guests will receive the damaged product sometimes . Our solution:
亚马逊申诉邮件模板大全
很多同学遇到卖仿品假货，给亚马逊关店的，今天我们有个模板分享给大家，这样写的成功案列目前已经产生，当然，还是少数。。。 友善提示：请勿直接摘抄，直接模仿，只是提供模板和申请思路。不承担任何意外情况。 亲爱的卖家支持 今天我收到亚马逊的通知，说因为出售假冒产品而取消了我的销售权，我立即查询了亚马逊说的几个产品。 首先作为一名刚在亚马逊上销售没多久的卖家，我们缺乏对亚马逊规则的认知，没有认真去了解亚马逊的规则和违禁品。其次，在亚马逊提出的几个产品里，我并不知道这个是一个品牌产品，对于这一点我感到很抱歉，我已经删除了亚马逊提出的几个产品，并永久不会再次销售。 通过对我的店铺指标以及客户反馈，我认为亚马逊应该能够认识到我们是一家服务良好，产品质量也很好的卖家。我们没有收到客户的投诉以及差评。我希望亚马逊能够考虑到这一点。 如果恢复我的销售权，我后期销售计划如下： 1：首先我会很认真去阅读和了解亚马逊的详细销售规则以及销售产品范围。2：我会认真检查核实库存以及我销售的产品是否存在不符合亚马逊要求的产品，一旦发现将立即删除，并永久不会再次出售。 3：我会检查我所有卖出的产品，如果客户反映任何不满意或者产品问题，我将在12小时内为他们解决问题。
4：对于后期出售的新产品，如果有不确定的信息，我会立即咨询亚马逊，不会盲目任意的去销售。 以上是我对这次亚马逊取消我销售权作出的应答。我希望亚马逊能够再次提供给我们一个改过的机会。我们将以最大的努力和最认真的态度去从事以后再亚马逊上的销售工作 期待你的回复 最真挚的问候 杰森 Dear Amazon seller support, Thank you for your concern of our account. We received a notification today that our selling privilege has been removed cause we sold counterfeit products. We immediately check the listings.Firstly we are very sorry about our ignorance,we are new to Amazon selling,we are lacking of the rules and policies when sell on your platform.Secondly, as the items of Amazon seller performance stated,we did not know this product is with its own brand,to this point we acknowledge it is our fault.We had removed the listings and promise we won't sell it again on Amazon if we do not get the warrant. Would you please consider the account seller rating and customers feedback to us?We provided customer both good products and customer service.We never got a claim or negative feedback.Hope Amazon can look through to it. If you can give us a chance,we will do as follows: 1.Absolutely,we will see through all the policies and rules about selling on your platform. 2.We will check the listings in our account to see if there has some which do not meet your requirements,if it does,we will fix it immediately. 3.We will check all the products we've been sold,any complaints or product issues we will solve them in proper way within12h in favor of the customer's right. 4.If any selling questions,we will consult Amazon for help. Sincerely,we write this.We will try our best to provide our sales on Amazon. We believe Amazon will give this issue a serious consideration,and to us,there is a hope,a new chance for us! Look forward to receive your reply. Best regards 店铺名