外文文献翻译越南商业银行不良贷款管理研究

外文文献翻译越南商业银行不良贷款管理研究
外文文献翻译越南商业银行不良贷款管理研究

外文文献翻译原文+译文

原文

The study on non-performing loans management of Vietnam commercial bank

Patra D

Abstract

Under the market economy, the banking system is the lifeblood of the economy. National bank system smoothly and health is the precondition of financial turnover, allocation and effective use to promote sustainable economic growth. Vietnam is in the process of global economic integration, in particular, this fact gave we began to construct a lot of chance but a major challenge, especially in the field of banking and finance. In this into trend, Vietnam's structure of commercial Banks to further reform, restructuring and improving the financial capacity to compete with the World Bank in capital, technology. However, so far, Vietnam many commercial bank financial capacity is still very weak, backlog amount of total loans ratio is very high. This is Vietnam commercial Banks face the biggest challenge. Problem is Vietnam commercial Banks not only to quickly and thoroughly solve the backlog of bad loans of the left in the previous years and the running of risk management measures, to prevent bad loans increased in order to improve the bank's financial ability and competition ability.

Keywords: Non-performing loans; Vietnam; Credit risk; Commercial Banks

1 Introduction

As a member of the world trade organization (WTO), Vietnam's economy accelerated the further integration and the process of globalization. Vietnam trade and the rapid development of financial liberalization, the increasing deeply affected the Vietnam commercial bank system and every commercial Banks, this means that not only Vietnam various commercial Banks have to face more fierce competition at home and abroad, also prompted each commercial bank must carry out further reform. At the same time, in order to support and meet the needs of the development of the economy, Vietnam commercial Banks especially state-owned commercial Banks to expand their scope of business activities, expand and increase the size of the credit

and the credit business. Because of the credit business in the current and foreseeable future commercial bank is still the main source of income, so the control of the credit quality is the key to the management of commercial bank. Bad loans to prevent occurrence and control the level of non-performing loans in a reasonable range the most important thing is all commercial bank management strategy. In Vietnam, the commercial bank non-performing loans in the last few years to get bank managers and decision makers attention, too high non-performing loans become the burden of commercial Banks, seriously hindered the reform and development of Vietnam's commercial banking system. Because of this, non-performing loans management is more and more get the government and Vietnam attaches great importance to commercial Banks, especially state-owned commercial Banks. Vietnam's non-performing loans increased from the financial crisis and partly due to the influence of the global economic recession, Vietnam's economy suffered a lot of negative effects, some disadvantages macroeconomic factors. The business activities of enterprises encounter a lot of difficulties, and Vietnam in the financial system is weak, the concern of which is the following reasons: bank legal environment, commercial bank credit risk management is still weak, Vietnam bank technology underdeveloped and from some of the bank staff and customers of professional ethics.

2 Literature review

There are different points of view about non-performing loans. Different definitions of non-performing loans, in fact, there is no global standard, a lot of different views in parallel. The first is the European central bank (ECB) ideas about non-performing loans, the bank said: "a bad loan is not ability or not full specified amount to repay the loan bac k.” In this way, the view is based on bank customer’s last reimbursement results. The international monetary fund (IMF) believed to be unprofitable (non-performing loans) to pay interest and/or overdue 90 days or more of the principal or the interest of more than 90 days have been restructuring or debt restructuring, or payment of less than 90 days, but we have reason to suspect that debt full implementation of ". This idea, non-performing loans is determined by two angles within the time limit of time and solvent. The international accounting standards IAS

mentioned frequently mentioned concept of loss loans rather than the concept of non-performing loans. About non-performing loans management activities, the Basel committee on banking supervision (2005) : "bad loans management is to develop and implement strategic management, policy and credit management process in order to realize the safe, efficient and sustainable development goals. Which strengthen the measures to prevent and limit of non-performing loans, and treatment measures in non-performing loans, to increase revenue, reduce costs and improve the quality of the commercial bank's short - and long-term business operations, and efficiency.

Sinker studied some large commercial Banks to study in the United States believe that the bank internal and external factors are causes of the credit crunch. The authors found the subjective factors such as high bad debt ratio and bank interest, excessive lending some positive relationship. Same with previous research, Sinker that's macro economic conditions in the region also explains the occurrence of bad bank loans. Macroeconomic factors include economic growth, annual inflation rate or exchange rate, etc. Research is using a large bank of simple linear regression model in the United States. Research shows the growth of credit loans and assets of the close relationship between the weakening ability. Specific, Keeton for rapid credit growth combined with lower lending standards for some American states loans caused serious damage. In this study, non-performing loan is defined as overdue 90 days or does not pay interest on loans. In other research results in the financial system, it is to study in the United States. Brcoff, for example, studied the Argentina commercial bank non-performing loans think its non-performing loans by Banks and macroeconomic factors such as the serious influence. The author studied the internal and the influence of macroeconomic factors such as to see how the influence of each factor. Salas investigation result in Spanish Banks non-performing loans. Studies show that economic growth rate of GDP and rapid of bad credit loans for nearly 10 years, attracting more and more attention. Most of the research believed that the banking system is the direct consequence of the non-performing loan ratio increase bank failures. A lot of research about the cause of bank failures is pointed out that asset quality is very important elements of statistical budget bankruptcy, banking

institutions before bankruptcy. I always have very high non-performing loans. A lot of argument is that economic stagnation is a major cause of bad bank loans. Each regional financial non-performing loans are regarded as weak and non-profit enterprises reflect, you can see on this point to reduce non-performing loans is to improve economic conditions and necessary conditions. If non-performing loans still exist and increase resources, it will be stuck in the nonprofit sector. Restrict economic growth and reduce the economic efficiency. Expansion, the expansion of Banks, capital ratios, Banks in the various financial market position, leading to the different proportion of non-performing loans.

3 Non-performing loans of Vietnam

Concept of non-performing loans in Vietnam appear from April 24, 2005 state-owned bank governor announced 493 decisions, including the non-performing loan classification, and establishment of regulations on the use of reserves to manage credit risk. Decided to allow credit institutions also have no. 439 according to the method of qualitative classification of loans and the establishment of loss reserves rights. Loan according to the proposed method and quantitative method is the same as the article 6 is divided into five groups of loans, but not necessarily according to repay extended and according to the internal credit rating system and be approved by the state bank of credit institutions risk prevention policies to determine loan risk level.

According to the Basel committee, commercial bank non-performing loans management can be understood as: "commercial Banks non-performing loans management construction and management, the management of credit policy, the policy process in order to achieve safe, The strengthen strategies to guard against bad loans, combination of non-performing loans has processing measures to increase sales, reduce costs, improve the commercial bank short-term and long-term business operation quality and effect."

3.1 Identification of non-performing loans

According to each country or each commercial bank on the provision of bad loans and the classification system and to establish a different loan loss provisions, recognition of non-performing loans is the first step in the process of bank

management of non-performing loans. In spite of this, identify the non-performing loans have in common is based on 90 days overdue repayment time, but can be by customers to repay the ability to identify bad loans, and the solvent is evaluated on the basis of the possibility of high risk. After identification of non-performing loans, it will be according to the different risk degree of qualitative or quantitative method into lending groups. Every national and international financial institution have their own bad loan classification system, usually bad loans belong to two kinds: doubtful loans and loan losses.

3.2 Measurements of non-performing loans

After identification of non-performing loans, Banks will lead to the probability of bank failures of the non-performing loans and loss to measure, measure. If Banks can calculate the failure probability that the bank according to the method of quantitative measurement of non-performing loans, in turn, if so the bank is expected but not measure the loss probability is based on the qualitative method of measuring bad loans.

3.3 Against bad loans

The Basel committee on banking supervision said: "bad loans management is construction and implement credit management strategy, management policy process in order to achieve safe, effective and the goal of sustainable development, including strengthening measures to prevent, restrict the generation of bad loans, combination of non-performing loans has processing to increase their income, reduce costs, improve the quality of long-term and short-term operation of commercial Banks and effect". Therefore, in order to prevent bad loans to solve the following problems:

(1) The credit risk management model to construct

Credit risk management model construction is to build a bank's overall credit risk management, which can reflect the organizational structure. Management implements the credit process, identification, measurement, control, in order to control credit risk according to risk of profit maximization principle under a certain limit. Credit risk management model to construct help bank to bank business prospects in the future have a more accurate view, able to plan out the corresponding management policy

from now on.

(2) To develop risk management strategy

Need to have a set of in line with the bank every period of operation strategy of risk management strategy, the strategy will be changed with the credit market, the flexibility to adjust. In the business activities from the priority order to target the strategy needs to be conflict consistently planning. Prevent, limit risk strategy in accord with the bank needs to pay attention to the diversification of credit list an organic component of the overall business strategy will be formed the basis of cost based on the rational allocation of capital and risk management. Bank strategy reflects a bank's degree of risk to a certain profit level acceptance.

文献出处:Patra D. Management of NPA via Capital Adequacy Norms: Its Effect Upon The Profile of Indian Banks and Credit Deposit Ratio[J]. International Journal of Finance & Banking Studies, 2016, 3(1): 62-70.

译文

越南商业银行不良贷款管理研究

Patra D

摘要

在市场经济上,银行系统就像是经济的命脉。全国银行系统平稳、健康运行是财力周转、分配和有效利用的前提从而促进经济可持续增长。尤其是越南正处在全球经济一体化过程中,这事实给我们幵辟了很多机会但提出了重大挑战尤其是在银行金融领域。在此融入趋势中,越南各家商业银行进一步革新、重组结构和提高财务能力以在资金、技术方面跟世界银行竞争。尽管如此,到目前为止越南很多商业银行财务能力还是很薄弱,积压金额占贷款总额比例还是很高。这也是越南商业银行要面临的最大挑战。问题是越南商业银行不但要迅速、彻底地解决往年留下的积压不良贷款而且要有风险管理措施、防范运营中不良贷款增加以提高银行的财务能力及竞争能力。

关键字:不良贷款;越南;信用风险;商业银行

1 引言

作为世界贸易组织的成员国,越南经济加快了进一步一体化和全球化的进程。越南贸易和金融自由化的快速发展,日益广泛深入地影响到了越南商业银行体系和每一家商业银行,这不仅意味着越南各家商业银行必须面对更为激烈的国内外竞争,也促使每一家商业银行必须进行更深入的改革。与此同时,为了支持和适应越南经济发展的需要,越南商业银行尤其是国有商业银行拓展了它们的经营活动范围,扩大和增加了信贷和非信贷业务规模。由于信贷业务在当前和可预见未来仍然是商业银行最主要收入来源,因此对信贷质量的控制是商业银行管理的关键。防范不良贷款发生、把不良贷款率水平控制在合理区间内是所有商业银行经营管理战略中的重中之重。在越南,商业银行不良贷款问题近几年来才得到银行管理者和决策者高度关注,过高的不良贷款率成为商业银行的负担,严重阻碍了越南商业银行体系的改革和发展。正因为如此,不良贷款管理正越来越得到政府和越南商业银行尤其是国有商业银行的高度重视。越南的不良贷款增加来源于受金融危机和全球经济衰退的影响等原因,越南经济经受很多负面影响,宏观经济因素较为不利。企业的经营活动遇到很多困难,加上越南金融体系的薄弱,其中值得关注的是如下的原因:银行法律环境、商业银行信用风险管理还薄弱,越南银行技术欠发达以及来源于某些银行工作人员及客户的职业道德。

2文献综述

关于不良贷款有不同的观点。实际上,关于不良贷款定义没有全球标准,很多不同观点并行。首先是欧洲中央银行(ECB)关于不良贷款的观点,该银行认为:“不良贷款是没有收回能力或无法足额偿还的贷款"。这样,该观点基于银行客户最后的还款结果。国际货币基金组织(IMF)认为是无利可图(不良贷款)支付利息和/或本金逾期90天或以上或90天以上的利息已经被重组或债务重组,或付款不足90天,但我们有理由怀疑债务全面实施“。这个观点,不良贷款是通过两个角度确定逾期时间和偿还能力产生怀疑。国际会计准则IAS提到常提到损失贷款概念而不是不良贷款的概念。关于不良贷款管理活动,巴塞尔银行监管委员会(2005)认为:“不良贷款管理是制定和实施管理战略、政策及信贷经营的过程为了实现安全,高效和可持续发展目标;其中加强措施,防止和限制所产生的不良贷款,加上己发生不良贷款的处理措施,(完整译文请到百度文库)

外文翻译-小额信贷

2010届毕业生毕业论文 外 文 翻 译 姓名: 院(系): 专业班级: 学号: 指导老师: 成绩:

小额信贷是否帮助穷人? ——孟加拉国旗舰计划所带来的新证据 摘要:小额信贷运动使金融中介机构得到了创新,同样使贫困家庭减少了贷款的成本和风险。孟加拉国乡村银行的小额信贷机制已经在全世界得到推广。虽然小额贷款机制的目的是为客户带来社会和经济效益,但是通过其获得一定量的利益的尝试已经开始实施了。本文借鉴一个新调查来研究小额信贷是是否真正的帮助穷人,该调查覆盖面近1800个家庭,其中部分家庭获得了孟加拉乡村银行的贷款,而另一部分则没有参与到小额贷款运动中。有资格获得贷款的家庭,他们的消费水平低于平均消费水平,这种家庭中,绝大部分的孩子不可能上得起学,男子也往往会有更多的工作压力,而女子没有工作。更明显的,相对于对照组,符合贷款资格的家庭在消费上的变化很小以及可以常年提供劳动力的特点。最重要的潜在影响不是贫穷本身,而是因而最重要是减少相关的家庭漏洞。似乎导致消费平滑主要原因是收入平滑,而不是借款和贷款。 评论家有大量的关于低收入国家的其他方案的研究经验。虽然通常人们都是使用固定效力评估来控制与安置方案有关的不易观察的变量,但是使用固定效力评估会加剧偏见的影响,就如同本方案——在较大的社区里特定人群的方案。 关键词:小额信贷,项目评估,乡村银行,孟加拉 1.介绍 小额信贷在很多人的脑海里是用来减少贫困。前提是操作简单。小额信贷提供小额贷款,以促进小规模的创业活动,而不是向贫困家庭提供救济。这种信贷除非放债人收取非常高的利率(往往收费高达每月10%),否则不会发生。放债运作缺乏竞争,因为潜在的进入者很快发现,借款人通常不能提供任何形式的抵押品,这就使贷款存在高成本和该风险。(拉希德和汤森,1993)。 然而,体制创新下的小额信贷运动似乎大大降低了风险和提供金融服务和为贫困家庭提供服务的费用。创新包括借款合同、给予奖励、配出不良信用风险和连带借款人的活动,要求每周或每半周还款(Morduch,1997)。2005年该运动已经在世界银行,联合国领导人,以及其他已加入的国际组织的推动下成为联系100万家庭的全球性的运动(小额信贷首脑会议,1997)。该运动在美国还得到相当多的支持(包括钱第一夫人希拉里克林顿),现在该方案在美国有300个经营点

审计学内部控制中英文对照外文翻译文献

中英文翻译 内部控制爆炸① 摘要:Power的1997版书以审计社会为主题的探讨使得审计活动在联合王国(英国)和北美得到扩散。由审计爆炸一同带动的是内部控制制度的兴起。审计已经从审计结果转向审计制度和内部控制,它已然成为公众对公司治理和审计监管政策的辩论主题。Power表示对什么是有效的内部控制各方说法不一。本人对内部控制研究方面有一个合理的解释。内部控制对非常不同概念的各个领域的会计进行探究,并研究如何控制不同水平的组织。因此,内部控制研究的各类之间的交叉影响是有限的,而且,许多内部会计控制是研究是再更宽广的公司治理问题的背景下进行的。所以,许多有关内部控制制度对公司治理的价值观点扔需要进行研究。 关键词:机构理论;公司治理;外部审计;内部审计;内部控制制度;管理控制 1 概述 Power的1997版书以审计社会为主题的探讨使得审计活动在联合王国(英国)和北美得到扩散。由审计爆炸一同带动的是内部控制制度的兴起。审计已经从审计结果转向审 ①Maastricht Accounting and Auditing Research and Education Center (MARC), Faculty of Economics and Business Administration, Universiteit Maastricht, P.O. Box 616, 6200 MD Maastricht, The Netherlands s.maijoor@marc.unimaas.nl Fax: 31-43-3884876 Tel: 31-43-3883783

计制度和内部控制,它已然成为公众对公司治理和审计监管政策的辩论主题。例如,在最近的对于欧洲联盟内外部审计服务的内部市场形成的辩论中,监管建议建立关于内部控制和内部审计制度。虽然对有关内部控制的价值期望高,但Power表示对什么是有效的内部控制各方说法不一。本人对内部控制研究方面有一个合理的解释。内部控制是对非常不同概念的各个领域的会计进行探究,并研究如何控制不同水平的组织。因此,内部控制研究的各类之间的交叉影响是有限的,而且,许多内部会计控制是研究是再更宽广的公司治理问题的背景下进行的。所以,许多有关内部控制制度对公司治理的价值观点扔需要进行研究。 在审计和公司治理的公共政策辩论中,内部控制的概念越来越得到重视。公共越来越关注内部控制,令人对power在1997年英国和北美的书中的审计社会的现状有所信服。此书的主题是在Anglo-Saxon经济体的审计活动:审计爆炸的扩散。Power表示,联合开发与审计爆炸带动了内部控制制度兴起。增加监管问责制是公众对审计和公司治理政策辩论机构内部控制系统的一部分。然而Power注意到,尽管公众对内部控制的关注度迅速增加,内部控制的概念还是很模糊。他支出,内部控制是什么,内部控制的有效性的界定是内部控制的最基本问题。 本文讨论研究内部控制的兴起,认为内部控制的研究也有一些潜在的问题。首先,在以往的研究中,长期的内部控制涵盖完全不同的概念。其次,有关的内部控制研究机构的规模是有限的,要从孤立的学科进行交叉使用得到结果很难。因此,内部控制是尚未独立的研究范畴。最后,以往的对内部控制的研究没有彻底解决在审计和公司治理的公共政策辩论中谈到的内部控制有关问题。假设的内部控制、财务报告和公司治理的基本关系也没有被证实。 本文解构如下:在开始对内部控制进行研究和讨论之前,先介绍了两个主要的,在Power1997的书中所提出的发展:第一部分讨论了审计爆炸,第二部分讨论了内部控制的崛起。两者也讲被从欧盟的角度评论。第三部分讨论了什么是内部控制,并从会计研究的三个主要观点出发,研究内部控制制度。第四部分确定了内部控制和公司治理的公共政策辩论所承担的四个基本关系,并讨论之前的相关研究。最后一节提供了一个总结和结论。 2 内部控制的崛起 不论是否存在审计爆炸,Power1997和1998在审计中变得越来越重要。根据Power (1997年83爷),因为内部控制系统的可审计假设使得审计爆炸成为可能。根据更具体

人力资源管理外文文献翻译

文献信息: 文献标题:Challenges and opportunities affecting the future of human resource management(影响人力资源管理未来的挑战和机遇) 国外作者:Dianna L. Stone,Diana L. Deadrick 文献出处:《Human Resource Management Review》, 2015, 25(2):139-145 字数统计:英文3725单词,21193字符;中文6933汉字 外文文献: Challenges and opportunities affecting the future of human resource management Abstract Today, the field of Human Resource Management (HR) is experiencing numerous pressures for change. Shifts in the economy, globalization, domestic diversity, and technology have created new demands for organizations, and propelled the field in some completely new directions. However, we believe that these challenges also create numerous opportunities for HR and organizations as a whole. Thus, the primary purposes of this article are to examine some of the challenges and opportunities that should influence the future of HR. We also consider implications for future research and practice in the field. Keywords: Future of human resource management, Globalization, Knowledge economy Diversity, Technology 1.Change from a manufacturing to a service or knowledge economy One of the major challenges influencing the future of HR processes is the change from a manufacturing to a service or knowledgebased economy. This new economy is characterized by a decline in manufacturing and a growth in service or knowledge as the core of the economic base. A service economy can be defined as a system based on buying and selling of services or providing something for others (Oxford

酒店服务质量管理外文文献翻译

文献出处:Borkar S, Koranne S. Study of Service Quality Management in Hotel Industry [J]. Pacific Business Review International, 2014, 6(9): 21-25. 原文 Study of Service Quality Management in Hotel Industry Borkar; Sameer Abstract It is an attempt to understand the role of quality improvement process in hospitality industry and effectiveness in making it sustainable business enterprise. It is a survey of the presently adopted quality management tools which are making the hotels operations better focused and reliable and meet the customer expectations. Descriptive research design is used to know the parameters of service quality management in hospitality industry. Exploratory research design is undertaken to dig out the service quality management practices and its effectiveness. Data analysis is done and presented; hypothesis is tested against the collected data. Since the industry continuously tries to improve upon their services to meet the levels of customer satisfaction; Study presents tools for continuous improvement process and how it benefits all the stake holders. It can be inferred from the study that the hotel implement continuous improvement process and quality management tools to remain competitive in the market. The study involves hotels of highly competitive market with limited number of respondents. This limits the study to hotel industry and has scope of including other hospitality service providers as well. Keywords:Customer Satisfaction, Perception, Performance Measurement, Continuous, Improvement Process. Introduction It has brought paradigm shifts in the operations of hospitality industry. The overall perspective of the industry is changed due to introduction of new techniques

会计信息质量外文文献及翻译

会计信息质量在投资中的决策作用对私人信息和监测的影响 安妮比蒂,美国俄亥俄州立大学 瓦特史考特廖,多伦多大学 约瑟夫韦伯,美国麻省理工学院 1简介 管理者与外部资本的供应商信息是不对称的在这种情况下企业是如何影响金融资本 的投资的呢?越来越多的证据表明,会计质量越好,越可以减少信息的不对称和对融资成本的约束。与此相一致的可能性是,减少了具有更高敏感性的会计质量的公司的投资对内部产生的现金流量。威尔第和希拉里发现,对企业投资和与投资相关的会计质量容易不足,是容易引发过度投资的原因。 当投资效率低下时,会计的质量重要性可以减轻外部资本的影响,供应商有可能获得私人信息或可直接监测管理人员。通过访问个人信息与控制管理行为,外部资本的供应商可以直接影响企业的投资,降低了会计质量的重要性。符合这个想法的还有比德尔和希拉里的比较会计对不同国家的投资质量效益的影响。他们发现,会计品质的影响在于美国投资效益,而不是在日本。他们认为,一个可能的解释是不同的是债务和股权的美国版本的资本结构混合了SUS的日本企业。 我们研究如何通过会计质量灵敏度的重要性来延长不同资金来源对企业的投资现金 流量的不同影响。直接测试如何影响不同的融资来源会计,通过最近获得了债务融资的公司来投资敏感性现金流的质量的效果,债务融资的比较说明了对那些不能够通过他们的能力获得融资的没有影响。为了缓解这一问题,我们限制我们的样本公司有所有最近获得的债务融资和利用访问的差异信息和监测通过公共私人债务获得连续贷款的建议。我们承认,投资内部现金流敏感性可能较低获得债务融资的可能性。然而,这种可能性偏见拒绝了我们的假设。 具体来说,我们确定的数据样本证券公司有1163个采样公司(议会),通过发行资本公共债务或银团债务。我们限制我们的样本公司最近获得的债务融资持有该公司不断融资与借款。然而,在样本最近获得的债务融资的公司,也有可能是信号,在资本提供进入私人信息差异和约束他们放在管理中的行为。相关理论意味着减少公共债务持有人获取私人信息,因而减少借款有效的监测。在这些参数的基础上,我们预测,会计质量应该有一

客户关系管理外文文献翻译(2017)

XXX学院 毕业设计(论文)外文资料翻译 学院:计算机与软件工程学院 专业:计算机科学技术(软件工程方向) 姓名: 学号: 外文出处:GoyKakus.THE RESEARCH OFCUSTOMER RELATIONSHIP MANAGEMENT STRATEGY [J]. International Journal of Management Research & Review, 2017, 1(9): 624-635. 附件: 1.外文资料翻译译文;2.外文原文。 注:请将该封面与附件装订成册。

附件1:外文资料翻译译文 客户关系管理战略研究 Goy Kakus 摘要 客户关系管理解决方案,通过为你提供客户业务数据来帮助你提供客户想要的服务或产品,提供更好的客户服务、交叉销售和更有效的销售,达成交易,保留现有客户并更好地理解你的客户是谁。本文探讨了客户关系管理模型在获得、保持与发展策略方面的优势。然而,我们对其定义和意义还存在一些困惑。本文通过考察关系营销和其他学科方面的相关文献,解释了客户关系管理的概念基础,从而对客户关系管理的知识作出了贡献。 关键词:客户关系管理模型, 客户关系管理的博弈改变者与关键策略 引言 CRM 是客户关系管理的简称。它的特征在于公司与客户的沟通,无论是销售还是服务相关的。客户关系管理这一术语经常用来解释企业客户关系,客户关系管理系统也以同样的方式被用来处理商业联系, 赢得客户,达成合同和赢得销售。 客户关系管理通常被考虑作为一个业务策略,从而使企业能够: *了解客户 *通过更好的客户体验留住客户 *吸引新客户 *赢得新客户和达成合同 *提高盈利 *减少客户管理成本 *通过服务台等工具软件,电子邮件组织者和不同类型的企业应用程序,企业业务经常寻求个性化的在线体验。 设计精良的客户关系管理包括以下特征: 1.客户关系管理是一种以顾客为中心并以客户投入为基础的服务响应,一对一的解决客户的必需品, 买家和卖家服务中心直接在线互动,帮助客户解决他

供应商质量管理文献翻译(外文翻译-中英对照)

互利共赢的供应商质量控制 前言 近年来,随着对供应链的重视,供应商管理正逐渐成为企业和学术界的关注对象,IS09000族标准以及QS 9000标准都对供应商的管理提出了相应的要求,与供应商管理有关的研究成果正逐渐增多,一些软件巨头也推出了供应商关系管理的软件,但是在这些研究成果和应用软件中,涉及到的供应商质量控制的内容只是一些最基本的要求,而供应商质量控制恰恰是供应商管理的最基本、最重要的内容。另一方而,质量管理界对质量控制的研究取得了大量的成果,遗憾的是这些成果大多依然局限于企业的内部控制,仅仅研究从企业内部各环节如何改善产品的质量,而基于供应链的角度来研究质量控制的成果尚不多见。因此,系统地研究经济全球化形势下供应商质量控制的理论与方法,将有助于推动我国企业产品质量的快速提高和供应链竞争优势的形成与巩固。 1、质量与企业共存 质量一直是一个随着时代的变化而不断变化的概念,人们对质量的认识也往往因关注点不同而有所不同。如,早在1908年,通用汽车公司的工程师们在皇家汽车俱乐部会员们的面前拆解了3辆凯迪拉克轿车,并把这些零件混在一起,而后从中选择零件重新组装成车,然后驾车绝尘而去。这令在场的会员极为震惊,认为凯迪拉克车质量之高令人惊叹。显然在当时,汽车零件具有互换性是一种了不起的质量特性,这也是福特公司的N型车和T型车取得辉煌成功的重要原因.时至今日,即使农用三轮车的零部件也具有极高的互换性,零部件的标准化和互换性已经是理所当然的事情,不再是吸引顾客的重要质量特性.可见质量的内涵是不断变化的.那么究竟什么是质量呢? (1)市场竟争就是企业间对“顾客”的争夺,在日益激烈的“顾客"争夺战中,质量、价格、交付(交付日期、方式和手段)和服务是企业常用的四个法宝,其中质量是根本,离开质量其他三项将变得毫无意义,因此可以说质量己成为市场竞争的焦点.它反映了产品是否能够反映顾客需求、能否满足顾客需求,从面决定了产品的市场前途。有鉴于此,质量己成为一项全球性运动,世界上所有优秀企业无一不把质量作为企业战略的关键内容,从战略的角度来规划质量。 (2)对于企业经营者来说,认识到质量对企业的重要意义只是经营企业的第一步,重要的是如何利用科学的方法来保证产品和服务的质量,使顾客满意,来保证过程和工作的质量来获互利共炭的供应商质量控制得良好的业绩。 众所周知,企业管理是社会生产力发展到一定程度的历史产物,质量管理作为企业管理的组成部分,同样也是社会发展的客观要求,特别是顾客处于主导地位的今天,要使顾客满意,就必须有过硬的产品质量和服务质量,这就要求企业积极推行先进的质量管理理论与方法,不断进行质量管理创新. 2、企业与供应商质量控制 随着生产社会化的不断发展,企业的生产活动分工越来越细,专业化程度越来越强,促使生产技术水平越来越高,产品质量得到大幅度改善。通常,某一产品不可能由一个企业从最初的原材料开始加工直至形成顾客最终使用的产品,往往是通过多个企业分工协作来完成.另外,先进生产方式的广泛应用,如准时生产、敏捷制造、零库存等,使企业与供应商的关系愈加紧密,企业与供应商的关系也由单纯的买卖关系向互利共底的合作关系演变。 ISO 9000族标准自1987年诞生以来受到了世界各国的一致追捧,全球约50多万家企业通过ISO9001质量管理体系认证足以说明这套管理标准在引领国际管理潮流方面的巨大成功。在备受企业欢迎的新版标准ISO9000:2000中,互利的供应商关系被作为八项质量管理原则之一,充分体现了供应商关系管理在企业经营实践中的作用和价值。企业要贯彻这一原则,就必须

新公共管理英语论文翻译

New Public Management : Contemporary Western trend of the new public administration From the start of the 1970s, the West has dominated the field of public administration nearly a century. and was regarded to be effective, even the best traditional or mainstream public administration, subjected to a new external environment increasingly tough challenges, and the almost routine, rigid-tier system can not meet the increasingly rapid changes in information and knowledge-intensive society and economic life, build on its two major theoretical basis -- Goodnow Wilson and the political-administrative theory and the two-layer management Huibaike no theory Law answered and solved the government faces an increasingly serious problems and difficulties : the financial crisis, the social welfare policy unsustainable, government agencies increasingly bloated, inefficient, the public lost confidence in the government's ability, "government failure" theory has begun to dominate. It is in this historical backdrop, a new public administration theory, Management -- New Public Management (NewPublic Management) in the 1980s, the Anglo-American two crops, and the rapid expansion of the Western countries. And the number of traditional public administration within the framework of the changes, Public management is not new to the existing administrative structure and ways of some degree of partial adjustment or simply to lower administrative costs and reduce administrative expenses, but more importantly, it is the traditional model of public administration of a comprehensive settlement and denied. 1.The new public management theory

工商管理专业外文文献翻译

Project Budget Monitor and Control Author:Yin Guo-li Nationality:American Derivation:Management Science and Engineering.Montreal: Mar 20, 2010 . With the marketing competitiveness growing, it is more and more critical in budget control of each project. This paper discusses that in the construction phase, how can a project manager be successful in budget control. There are many methods discussed in this paper, it reveals that to be successful, the project manager must concern all this methods. 1. INTRODUCTION The survey shows that most projects encounter cost over-runs (Williams Ackermann, Eden, 2002,pl92). According to Wright (1997)'s research, a good rule of thumb is to add a minimum of 50% to the first estimate of the budget (Gardiner and Stewart, 1998, p251). It indicates that project is very complex and full of challenge. Many unexpected issues will lead the project cost over-runs. Therefore, many technologies and methods are developed for successful monitoring and control to lead the project to success. In this article, we will discuss in the construction phase, how can a project manager to be successful budget control. 2. THE CONCEPT AND THE PURPOSE OF PROJECT CONTROL AND MONITOR Erel and Raz (2000) state that the project control cycle consists of measuring the status of the project, comparing to the plan, analysis of the deviations, and implementing any appropriate corrective actions. When a project reach the construction phase, monitor and control is critical to deliver the project success. Project monitoring exists to establish the need to take corrective action, whilst there is still time to take action. Through monitoring the activities, the project team can analyze the deviations and decide what to do and actually do it. The purpose of monitor and control is to support the implementation of corrective actions, ensure projects stay on target or get project back on target once it has gone off target。

质量管理文献综述

关于企业质量管理文献综述 摘要:随着新世纪的到来,特别是我国加入WTO后,中国将进一步融入世界经济的主流,质量将成为我国广大企业抓住机遇、迎接严峻挑战的关键。要拓展海外市场,必须靠有竞争力的质量;要保护国内的市场,不再有高关税和政府的过渡保护,也要靠质量的较量。随着科学技术的进步,质量管理的理论和方法有了更大发展。本文综合了质量管理的发展历程,并简要评价,提出看法,以便为企业的质量管理和理论研究提供参考。 关键词:质量管理、管理改进 21世纪是质量的世纪”。随着经济全球化和信息革命的迅猛发展,竞争日益加剧。在“数量”问题已解决的今天,人们将越来越追求和依赖于高质量的产品和服务,而且质量的领域不断拓宽,生活的质量、环境的质量、文化的质量、经济增长的质量更加受到全社会的关注。质量已成为竞争的焦点,不仅关系到企业的生存发展,而且影响到国家经济实力的增强和民族的形象。质量已成为全球经济发展战略的核心问题。 一、质量管理理论的回顾 (一)、质量管理的发展阶段 (1)质量检验阶段(20世纪20-30年代) 生产力迅猛发展,生产过程分工细化、日益复杂,许多美国企业按照泰勒的管理模式,纷纷设立检验部门,使检验与生产分离开来,其最大特点为“事后把关”。(2)统计质量阶段(20世纪40-50年代) 早在20世纪20年代,美国贝尔实验室工程师休哈特就提出“控制与预防缺陷”的概念。主要是利用数理统计原理,预防产生废品并检验产品质量,在方式上由专业质量控制工程师和技术人员承担。但这种方法只是保证生产过程中的产品质量,而不能提高产品本身的质量。 (3)全面质量管理阶段(20世纪60年代至今) 美国的费根堡姆提出,“全面质量是为了能够在最经济的水平上,并考虑到充分满足顾客要求的条件下进行生产和提供服务,将企业各部门研制质量、维持质量和提高质量的活动构成为一体的一种有效体系”。 (二)、质量管理的理论流派 1、事后检验 20世纪,美国工程师泰勒提出“科学管理理论”,1911 年泰勒出版了专

土地资源管理公共房屋中英文对照外文翻译文献

中英文翻译

1 外文文献译文 香港公屋内部流动的影响 1 简要介绍 公共房屋是对房屋的成本相当大的补贴,但必须严格竞争用户之间的配给。当配给时,资源可能不被分配到他们最有价值的用途,因为人们无法有效地传达他们的偏好强度。例如,考虑两个完全相同的住房单位,另外有两个准住户分配。在单位A的附近比单位B的附近位置较为理想,所以两个准租户愿意支付的保费为单位A的租金。假设第一人也正好工作在同一街区的单位A的位置,他愿意支付更高的溢价A座给第二个准租户。在一个开放的市场,将分配一个扁平的人,谁更值,即第一个准租户。当租金补贴的水平和盖板固定在非市场手段进行分配,不过,这两个人都将会如实地揭示潜在租户他们更喜欢单位A而不是单位B。没有行政手段来确定这两个哪个是更高价值为较理想的用户单位。在实践中,住房补贴的分配,常常是补贴住房分配偏好的基础上辅以一些彩票陈述或排队机制。本文的目的是研究香港在提供公共房屋的分配使用非价格方法所引起的低效率 根据分配的非价格的方法吸引了来自资源配置不当,在经济大和行之有效的文献(例如Cheung, 1974; Weitzman,1977; Suen, 1989; Glaeser and Luttmer, 2003)。当一个人是低于市场价格的分配,销售商须有良好的生产激励不足。由此产生的不足,供应的补贴导致了良好的无谓损失。公认的事实是,对于一般竞争价格补贴导致的价值损耗。巴泽尔(1974)展示了如何通过社会平衡,可通过浪费分配给公共住房方面取得的,准租户可以答应他们的劳动供给决策,以免他们的收入超过了资格门槛,而现任租户可以选择留在自己的单位效率低下根据不断变化的情况,以免他们失去了宝贵的补贴。然而,一个效率低下的第三个来源是,当个人无法表达自己的意愿通过自己的喜好来支付力度,分配非价格方法一般不分配稀缺资源,价值最高的用户。如果一个单位价值港币10,000元,每月租金正在为港币2000元租来的,任何准租户的单位,其价值超过港币2000元将在其投标兴趣。不同的分配方法所采纳,平可能最终在它的人的,其价值远低于港币10,000元的手中。Deacon和Sonstelie(1989,1991)和Suen(1989)分析的福利费用从资源配给时被等候的是这样分配不当所引起。在最近的研究中,Glaeser和Luttmer(2003)研究纽约市房屋租金管制下的分配不当。他们发现,对他们的住房单位

客户关系管理系统外文文献翻译(2017)

XXX 学院 毕业设计(论文)外文资料翻译 学院:计算机与软件工程学院 专业:计算机科学技术(软件工程方向) 姓名: 学号: 外文出处:Goy Kakus.THE RESEARCH OFCUSTOMER RELATIONSHIP MANAGEMENT STRATEGY [J]. International Journal of Management Research & Review, 2017, 1(9): 624-635. 附件: 1.外文资料翻译译文;2.外文原文。 注:请将该封面与附件装订成册。

附件1:外文资料翻译译文 客户关系管理战略研究 Goy Kakus 摘要 客户关系管理解决方案,通过为你提供客户业务数据来帮助你提供客户想要的服务或产品,提供更好的客户服务、交叉销售和更有效的销售,达成交易,保留现有客户并更好地理解你的客户是谁。本文探讨了客户关系管理模型在获得、保持与发展策略方面的优势。然而,我们对其定义和意义还存在一些困惑。本文通过考察关系营销和其他学科方面的相关文献,解释了客户关系管理的概念基础,从而对客户关系管理的知识作出了贡献。 关键词:客户关系管理模型, 客户关系管理的博弈改变者与关键策略 引言 CRM 是客户关系管理的简称。它的特征在于公司与客户的沟通,无论是销售还是服务相关的。客户关系管理这一术语经常用来解释企业客户关系,客户关系管理系统也以同样的方式被用来处理商业联系, 赢得客户,达成合同和赢得销售。 客户关系管理通常被考虑作为一个业务策略,从而使企业能够: *了解客户 *通过更好的客户体验留住客户 *吸引新客户 *赢得新客户和达成合同 *提高盈利 *减少客户管理成本 *通过服务台等工具软件,电子邮件组织者和不同类型的企业应用程序,企业业务经常寻求个性化的在线体验。 设计精良的客户关系管理包括以下特征: 1.客户关系管理是一种以顾客为中心并以客户投入为基础的服务响应,一对一的解决客户的必需品, 买家和卖家服务中心直接在线互动,帮助客户解决他

学生贷款对大学生入学的影响外文文献翻译2019

学生贷款对大学生入学的影响外文翻译2019 英文 The effect of student loans on college enrollment: Evidence from municipality panel data in Japan Shinpei Sano Abstract This study examines whether the criteria expansion for student loan eligibility promotes the college enrollment of high school graduates in Japan. In 1999, the Japan Student Services Organization revised the eligibility criteria of the student loan system based on household earnings. Before the revision, the maximum allowable earnings for student loan applications differed across regions; some region’s had lower criteria than others. After the revision, the criteria for regions with lower maximum allowable earnings were adjusted upwards to match regions with higher ones. We conducted a difference-in-differences estimation by using municipal panel data from 1998 to 2003. We found that the expansion of eligibility for student loans improved the male college enrollment rate by around 0.5 to 0.7% points, while female enrollment was less sensitive to the expansion of student loan eligibility. The impact of the student loan eligibility expansion is larger for low income areas. Keywords:College enrollment,Student loans,Difference-in-differences

绩效审计与公共管理改革外文翻译

外文文献翻译译文 原文 Performance Audit and Public Management Reform Audit is one of the oldest and most venerable state functions. The French Cour des Comptes traces its origins back to 1318; the UK National Audit Office cites 1314 as the date of its first manifestation; the Dutch Algemene Rekenkamer finds ancestors as running back to 1386.State audit thus long preceded the emergence of modern forms of democratic government. However state audit offices have made many adaptations in the course of their long history and during the nineteenth and twentieth centuries they fashioned a crucial role for themselves within the machinery of democratic accountability. On this kind of historical scale, performance audit is a very recent activity. Although more or less plausible claims can be made for the existence of performance audit-like activities back to the 1960s—or even considerably earlier—performance audit as a large-scale, self-considerably distinct practice dates mainly since the late 1970s.Performance audit represents a modern variant of audit—not the only one but, as well shall demonstrate, a challenging and fascinating one. It is distinctive to state audit and does not have a close counterpart in private-sector, commercial audit. Over almost exactly the same period as performance audit has emerged as a distinct form of audit, the government of Western Europe, North America, and Australasia have embarked upon extensive programs of public management reform. These have aimed at modernizing, streamlining, and in some cases minimizing the whole of the state apparatus. Although the details of these reform programs have varied considerably between one country and another, most of them have given a central place to the themes of decentralization and performance management. This has entailed a widespread rethinking of the balance between the autonomy and the control of public organizations. It has generated a search for mechanism and incentives will help realize these new management ideas in practice. Prima facie, it appears highly probable that there is a connection between these

相关文档
最新文档