如何让客户回复询盘

如何让客户回复询盘
如何让客户回复询盘

成功的经典外贸询价与回复

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直到九月份的时候,一个泰国客户要求给报空气管头的价格。我很高兴,当天就给他回复了一封邮件:

Dear Mr Praisan Seepai,

We thank you for your inquiry of 9th September for air vent head.

At your request, we are pleased to quote the price as follows.

JIS-KS91A-121 Air V ent Head Price List

Y ou will observe that the prices quoted are very reasonable. I confident that we will begin with a happy working relationship.

Our company also manufactures JIS valve and flange. Pls note the attachment.

Y our prompt reply is appreciated.

Thanks & best regards,

Ms Cherry

过了二天,客户回复说,要求发一个样品:

Dear Ms. Cherry,

Thank you for your quote and very good price for us.

Please give me the product specification of Air V ent Head such as material and spec of each component.

Because we have to confirm your product before order or please give me sample 1 pc of 5K-50 and send to me:

**************(address)

Regards,

Praisan

我一看,客户这么快就想要样品,我得先让他确认一下图纸及一些细节问题,毕竟要寄到国外去邮费也不便宜呀(我们做的是阀门一类的铸铁件,都比较重)。于是回复他先传图纸

请他确认:

Dear Praisan,

Hope the mail finds you well.

Regarding the product specification I will send you a sample of 5K-50 as well as two drawings by EMS. Pls confirm me if you receive.

I attach two drawings of 5K-50 and 5K-100.Y ou will see the construction of the air vent head according to the drawings.

If you want to learn more details,pls feel free let me know.

Best regards,

Cherry

收到图纸后,客户又发邮件要求说明每个部件的材质:

Dear Cherry,

Thank you for your drawing.

In during waiting the sample, could you please tell me the material of each component because you are drawing not any information about details?

For my order the quantity total about 100 pcs, could you please confirm me for the shipping cost.

Regards,

Praisan

于是,又给客户发了一份每个部件材质名称的组装图,并告知客户海运费的情况:Dear Praisan,

Hope the mail finds you well.

Regarding the material of each component, pls note the attachment. The numbers are according with those exploded figures I have sent to you.

The shipping cost is about 25 USD per stere.

Looking forward to hearing from you soon.

Thanks & best regards,

Cherry

很快,客户又发邮件说要订货。我心里这个高兴呀,主要咱是新手,第一次在网上接触国外的客户,虽然他要的量很小,但心里还是很受鼓舞:

Dear Ms. Cherry,

I have emergency order Air V ent Head each 10 pcs for:

5K-50 10 Pcs

5K-65 10 Pcs

5K-80 10 Pcs

5K-100 10 Pcs

5K-125 10 Pcs

Please confirm with delivery to us (ETD and ETA date???)that I required within 7 days.

About the sample of 5K-50, did you already send?

Regards,

我马上给客户重新报价,并详细询问了发货前的情况:

Dear Praisan,

Hope the mail finds you well.

Pls note the information as follows:

1] The price we quoted to you is FOB .

2] The ship will leave Qingdao on September 18th, 2005. It will take 12 days to Bangkok. The cargo will arrive there on about September 30th, 2005.

We should send the goods toyardon September 16th, 2005.

3] Would you pls to remit the payment for goods? We will deliver the goods when we receive the copy of bank receipt.Regarding the total account pls note the attachment.

4] Our bank account is:

*******************

5] If you need insurance? Pls confirm the details.

6] I have sent the sample already and you will receive tomorrow.

Pls confirm if you accept the items above. If you have other questions, pls contact with me asap.

Y our prompt reply is appreciated.

Thanks & best regards,

Cherry

本以为单子的事差不多了,谁知道客户突然又想要求我们发65A的几件,还要求发TNT。我赶紧联系TNT,询问好运费后,就请客户确认。没想到,好多天过去了,客户再也没有邮件来,样品也不知道收到没有。9.16号,客户终于回复了:

Dear Ms. Cherry,

I received your sample and now already send to our engineering dept. to check

and will inform you soon.

Regards,

Praisan

然后又是好几天没有消息,而且也不提订单的事了。我忍不住又给客户发了一封邮件:Dear Praisan,

How are you? Hope everything is ok with you all along.

For several days no news from you. Now I am writing for reminding you about your order for 50pcs air vent head according to your relative inquiry. Any comments by return will be much appreciated.

By the way, how about the sample of 5K50? If still pending I would like to supply more details to promote an opportunity to cooperate with each other.

Looking forward to your prompt response,

Thanks and best regards,

Cherry

过了几天,客户回函,又要求报别的阀门的价格:

Dear Cherry,

Sorry for reply late,

Now we are present your product to our customer and got good feed back and right now waiting for order.

Our customer strongly request also for Cast steel valve as details in attached file.

Could you give me the quotation as soon as possible, also required certification for cast steel valve. Please fax or send e-mail to me for the certification.

Regards,

Praisan

于是,我又给客户报价,其中有一种产品我们不生产,我也只能如实相告。客户要求船检证书,我也将证书复印件传真给客户。

Dear Cherry,

I already receive your certificate.

Then, I will forward to our customer and waiting for final confirmation.

Regards,

Praisan

Dear Cherry,

I already receive your certificate.

Then, I will forward to our customer and waiting for final confirmation.

Regards,

Praisan

然后,客户又是好多天再也没消息

到了十月底,我们有个另外的客户要在泰国那边供船,当时我想可以直接让这个客户给供。于是发邮件让泰国客户跟另外的客户联系,没想到双方在价格上谈不拢,最后还是从我们工厂直接发到泰国那边去的,由代理给供的船。虽然没有合作成功,但我一直没有放弃。因为我们的产品比较单一,这个客户虽然一直没下单,但需要的正是我们生产的产品,这个机会可不能轻易放弃。快到元旦了,我又给客户发了一封邮件,问候新年好,顺便介绍了我们的新产品:

Dear Praisan:

Hope everything is ok with you all along.

For several days no news from you, my friend.

Now I am writing for informing you about our new products.

Three days ago you asked me to offer cast steel gate valves, but we can not supply.

Now I am glad to inform you that we can produce cast steel valves such as F7366, F7319, F7320, F7471, and F7472.

Pls note the attached product list.

We believe that you will find some attractive additions to our products.

Once you have had time to study the product list, please let us know if you would like to take the matter further.

Any comments by return will be much appreciated.

I would be very happy to have opportunities to be on service of you in the New Y ear.

Looking forward to hearing from you.

Sincerely,

功夫不负有心人。过了元旦,客户又发来了新的询价:

Dear Cherry,

I have new inquiry as below, please confirm price base on CIF .

1.Globe valve, bronze, 5K-32, 20 pcs

2.Globe valve, bronze, 5K-15, 20 pcs

3.Angle valve, bronze, 16K-25, 20 pcs

4.Globe valve, bronze, 5K-25, 20 pcs

5.Angle valve Screw Down Check, Cast Iron, 5K-200, 1 pc

6.Globe valve Screw Down Check, Cast Iron, 5K-250, 1 pc

7.Angle valve Screw Down Check, Cast Iron, 5K-250, 1 pc

Regards

我还是一如继往地当天给客户报价,到了2006.2.7,客户终于确认了单子,虽然是个试订单,量很小,但我还是很高兴:

原文:(希腊邮件)

Dear Cherry,

Cc Praisan,

I would like to confirm order as below :

>1 Bronze globe valve F7301 5K15 QTY(PCS) 20

>2 Bronze globe valve F7301 5K25 QTY(PCS) 20

>3 Bronze globe valve F7301 5K32 QTY(PCS) 20

>4 Bronze angle valve F7304 16K25 QTY(PCS) 10

>5 "Cast iron globe screw down check valve" F5353 5K50 QTY(PCS) 15

>6 "Cast iron angle screw down check valve" F7354 5K200 QTY(PCS) 1

>7 "Cast iron globe screw down check valve" F7353 5K250 QTY(PCS) 1

>8 "Cast iron angle screw down check valve" F7354 5K250 QTY(PCS) 1

>9 Air V ent Head size 3" 1 Pc (We would like to see it as a sample.)

Could it be a better time than 30 days?

Especially for Air V ent Head, if possible could you please send it as a sample by air. And If the quality is OK. We would like to order from you.

Anyway, Please give me for Performa Invoice as above details.

If you have any problem please let us know.

Thank you very much for your kind support.

然后客户要求做PI,并将以前发的样品的费用加在里面:

Dear Cherry,

Please revise V alve 16K-25 qty. from 20 pcs. to be 10 pcs. as my latest confirmation. So please revise your Performa invoice again. Thank you very much.

And for last sample that you sent to us.

Please add with this lot only payment of Air vent head But for transportation please support us.

After receive P/I, I will payment 30% as you're requested.

Please confirm estimate time ETD China base.

Regards,

Praisan

剩下的事大家都猜到了,很快客户打来30%的定金。货齐后,我给客户发邮件,然后我们收到了其余的70%货款,接着就发货给客户。收到货后,客户很满意。很快地,到了三月份,客户又发了新的询价单。当然,中间也是一波三折。上个月,第二个订单也定下来了。现在客户的款已经全打过来了,船期已经定好。我想,下面第三个第四个慢慢都会有的

本文转自亿邦动力网https://www.360docs.net/doc/212939094.html,:https://www.360docs.net/doc/212939094.html,/online_trading/4807.html

外贸询盘跟进用英语回答10篇对话

问是否接到询盘 1.是 A:hello, this is ***. may i speak to ****? B:***speaking A:i am *** from yiwu juzhi jewelry factory,i send a quote to you on ** june,have you received it? B:yes A:how you feel about our quotation,your any comment we are very appreciate. B:the price is high. A:could you tell me your target price,we will do our best effort reach your target price and guarantee high quality. A:ok,i will think about it. B:thank you very much,you can contact me any time. And I'll keep contact you too,pls be patient with me. A:thanks B:goodbye. 2.否 A:hello, this is ***. may i speak to ****? B:***speaking A:i am *** from yiwu juzhi jewelry factory,i send a quote to you on ** june,have you received it? B:sorry,i haven't received your quote A:ok,i will send the quote to you later,pls check your email.and chould you kindly tell me how you feel about our quote,i will be very appreciate. B:ok A:thanks,I'll be looking forwad to hearing from you.Good-bye. 3.客户不在 a:hello, this is ****. may i speak to ****? b:yes,one moment please. i'll get her for you. a: thank you. b: i'm sorry, she's not at her room right now. a:(有急事时要手机号码表达方法: It's urgent. Could I have her mobilephone number?) b:*********(没有) a:oh, i'll call her again. It's kind of you.bye(thanks you too,bye) 问客人是否收到货物 4.是 A:hello, this is ***. may i speak to ****? B:***speaking A:i am *** from yiwu juzhi jewelry factory,i send products to you on ** june,have you received it?

外贸询盘回复的一些技巧

外贸询盘回复的一些技巧 先从回复询盘的格式说起,格式一般分为称呼、正文、敬祝语、落款几个部分。 回复询盘的几个原则: ? 主动出击,及时回复。 ? 格式正确,有称呼,有落款。 ? 鉴于东西方文化的差异建议回答卖家问题直截了当,一般疑问句建议先回答yes或者no,然后再补充自己需要说明的。 ? 尽量一次性多传达自己的意思,以免来回沟通错过了商机。 ? 语言简洁准确,避免出现语法和拼写的错误。 一、询盘回复架构一般分为以下几个部分: 1.未付款询盘回复:这一环节是一个卖家第一次接触买家,有几个注意事项和大家分享一下:第一主动出击,当买家下单后应及时主动与买家联系,联系内容可以按照先后顺序包括为打招呼,对产品进一步的介绍,并告知请付款以及时查看库存备货,尽快发货。下面一个不错的回复: Dear Tracey, we see that you have already placed an order from my store. The bag you order is one of the best selling products from my store and it is made of high quality leather. But the order seems unpaid. If there’s anything I can help with the price or size…Please feel free to contact me. When the payment is finish, I can stock up the item and get it ready for shipping. Thanks Best Regards 2.已付款订单的回复:主要内容包括确认产品的规格,尺码等等具体事宜,表现卖家的专业性下面是一个不错的例子: Dear Didi, I am very glad to hear from you. The biggest size we have is 39.And this shoes is little bigger in size. So I think 39 will fit. If you have any other questions, Please feel free let me know. Thanks waiting hear from you soon. Best Regards 3.发货后的回复,从货物离开中国海关至买家收到货物建议每个阶段卖家都给买家发一封邮件通知买家,直到买家收到货为止。因为买家付款后都急于收到货物,而邮寄过程一般又是5-10天不确定的,因此这样随时通知买家货物状态一是表现自己商业诚信度二是及时的沟通能让买家不再急切询问。下面是一个不错的例子: 1.Dear David, The item you order is already sent it out and the tracking number is EA935185185CN The mail status is as follows: 20071130 21:43:12 SHANGHAI

外贸询盘回复模板

新客户的主题建议写:we want to be your supplier for xxxxx(t-shirt, polo shirt, hoody ) Dear Miss Pamela, 主题:cata. for your ref. Thank you for your inquiry. The latest cata. attached, for your ref. our MOQ is 1000pcs. The price and the delivery time depend on your qty. Would you like to tell me more about your business type? Are you professional buyer? Do you have your unique logo needed print on the chest or anywhere? You can send it to me and we will make the design for your confirm it. We can also make it by your sample and ideals. ( check quality)Dear Sirs,(询盘) We owe your name and address to the Commercial Counselor’s Office of the Swedish Embassy in Beijing who have informed us that you are in the market for Textiles. We avail ourselves of this opportunity to approach you for the establishment of trade relations with you. We are a state-operated corporation, handling both the import and export of Textiles. In order to acquaint you with our business lines, we enclose a copy of our Export List covering the main items suppliable at present. Should any of the items be of interest to you, please let me know. We shall be glad to give you our lowest quotations upon receipt of your detailed requirements. In our trade with merchants of various countries, we always adhere to the principle of equality and mutual benefit. It is our hope to promote, by joint efforts, both trade and friendship to our mutual advantage. We look forward to receiving your enquiries soon. Yours faithfully, purchase more, discount more The more order, the lower price If you have a big order, I will give you a discount as soon as I can. Thank you for your inquiry. The price depends on your quantity, purchase more, discount more. Our quotation about this t shirt is X dollars for one unit. Do you have your unique logo needed print on the chest or anywhere? You can send it to me and we will make the design for you confirm it.

外贸英语:询盘范文(7)(精)

外贸英语:询盘范文(7) 回复询盘,量大折价 We are pleased to receive your letter of 5 July and enclose our catalogue and price list. Also by separate post we are sending you the samples of our products. Our catalogue contains items and their specifications of our supplies. Through comparing our prices with those of other suppliers, you will appreciate the moderate prices of ours. For a total purchase of not less than 100,000 and not more than 200,000 American dollars, we would allow a discount of 10% and for a purchase larger than 200,000 American dollars, we would allow a 20% special discount. 很高兴收到贵公司7月5日来函。现寄上产品目录与价目表。同时另封寄去样品,请查收。 所寄产品目录包括本公司产品的品名、规格。与其他厂商的价格比较,我方的报价定会使贵方满意。 凡总定购量超过100,000美元但不足200,000美元者,我方将给予10% 的折扣;凡总定购量超过200,000美元者,我方将给予20%的折扣。

出单必看 外贸新人必看询盘回复技巧

一.询盘的回复和技巧 Ⅰ如何筛选询盘,我们可以把询盘分为七种: 1.有收件人称呼的 2.有详细产品询问的 3.有介绍自己公司背景的 4.有对工厂详细问卷的 5.有完整的公司名称、联系方式和网址的 6. Email的后缀是公司网址的 以上六种询盘比较有真实客户相,应该重点回复 7.没有称呼也没有具体产品询问,只是对公司感兴趣,标准的询问函模式 一开始要求寄送目录、价格xx样品的 只对公司产品感兴趣,要求快寄样品赶展会、赶促销,样品种类多但没有具体要求看看客户发来邮件的时间,根据时差判断客户发送邮件的时间,比如早上八九点从德国IP发送过来的邮件基本有问题。 上面说的几类询盘基本就是无效的询盘,只是为了扩大自己知名度,或者骗取点样品套个价格,时间比较紧的就不用理了。这样的客户基本是做不成生意的,即使做成也不会是大单子。时间比较充裕的可以联系下,权当练兵 Ⅱ如何回复询盘 1.及时 1),第一时间回复 2),根据时间差重点回复 港、台、日、韩、xx马上回复

xx上午11点之前回复 xx下午一点前回复 xx下午三点前回复 美国、加拿大、墨西哥及美洲、拉美国家,下午下班之前回复 3),不能回复或不能完整回复的 对由于种种原因暂时不能回复的,应尽早给客人邮件告诉他可以什么时候回复他提出的问题,而不是置之不理 对于不能完整回复的,应把可以回复的问题先告诉客人,另外告诉一个确切的日期来回复剩余的问题 2.全面完整专业 1)读完询盘有一个整体概念 国家和地区: 欧洲、美国对质量要求比较严格,可以承受较高的价格,讨厌讨价还价 印度巴基斯坦对质量基本无要求,只要价格优惠,就可能做成生意,基本每次联系都要求降价,可以承受的价格低 中东拉美对质量有一定要求,价格也比较挑剔,但可以承受比印巴略高的价格中间商和最终用户: 看对方是一个进出口公司还是一家经营此产品的批发商、分销商或者零售商产品和用途: 即使完全相同的东西,由于用途不同,价格也不同 用来焊轿车和铁壶的两块同样的焊铁价格可能差十几倍甚至几十倍 2)作答客户提出的问题

外贸B2B询盘回复技巧(精)

外贸 B2B 询盘回复技巧 提出问题,解决问题 ! 使用电子商务平台洽谈外贸业务,大家遇到的共同问题是什么 ? 1、我回复了买家,为什么买家不理我 ? 分析原因: 1 邮件客人并没有收到 ! 解析:现在有很多国内的厂家,商人,用的邮箱地址仍然是免费的邮箱,甚至是数字邮箱 (163, https://www.360docs.net/doc/212939094.html,? 为后缀的邮箱这类邮箱地址很容易被国外客人的邮件服务器辨别为垃圾邮箱, 还没有等到客人收到你的回盘信息, 客人的服务器已经将你所发送的邮件直接退回或者删除, 客人自然不会回复给你, 因为他根本就不曾收到邮件 ! 解决:用国际通用的邮箱如 https://www.360docs.net/doc/212939094.html, , https://www.360docs.net/doc/212939094.html, , https://www.360docs.net/doc/212939094.html, 这类免费邮箱,比较好,不容易被分析为垃圾邮件 ! 另外可用公司名购买的企业邮箱, 以公司名为后缀的邮箱和客人联络的, 这个不是免费使用,通常是做了公司网页后,送的公司邮箱,每年是要收费的。同样, 这个以公司名后缀的邮箱也一定要找相关公司做邮箱的“双向解析” 。这样,你所发送的邮件才会被客人的邮箱服务器通过,客人才会顺利收到邮件 ! 2 邮件中有病毒 解析:大家有没有每天查杀计算机内的病毒呢 ? 试想,如果客人收到一封你的邮件, 但你的邮件中带有病毒并被客人的杀毒软件 所查出,客人会看邮件,还是直接删除邮件呢 ? 这个问题是很显然的。 解决:解决办法很简单, 就是定时定点对你的计算机进行彻底查毒,保证自己所发邮件是不带任何病毒及木马程序。

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