Unit 3--1 教案纸

Unit 3 Listening & SpeakingTeaching Procedure:I.Greetings and leading in.1.Today we’ll take up a new unit, Unit 3. In this unit, you’lllearn to ask questions to know customers’ need, understand the important role of a server and use up-selling techniques.II.Warm-up1.Activity 1: Some people are talking about the service they’vereceived. Have they received good or bad service? Write G for good or B for bad in the blanks.1)Discussion.2)Judge if the service is good or bad.3)Exchange their ideas.2.Activity 2: Discuss in groups: What should be done improvethe bad service mentioned above.3.Some points:1) The waiter was talking on the phone while taking my order.服务员一边给我点单一边打电话。

# on the phonee.g. You are wanted on the phone.# take one’s order 为……提供点菜服务。

e.g. May I take the order for you now? 现在可以为您点菜了吗？2) I asked a clerk for help and got an eye roll and big sigh as response.我请一名店员帮忙，得到的答复却是白眼，外加一声长叹。

# ask sb. for sth. 向某人要某物e.g. I asked him for help when I was in trouble.We can’t always ask our parents for money.# eye roll 眼球转动get an eye roll 被翻白眼# sigh [sai] n.叹息(声) vi.叹息，叹气big sigh 长叹3) The store clerk told me about a coupon that helped me save a lot.销售员告诉我可以使用优惠券，帮我省了不少钱。

# coupon n.礼券，优惠券# save a lot 节省很多…e.g. Here is a coupon for today’s bread.This coupon may save a lot for me.III.L istening and SpeakingA.Checking In1.New words and expressions.1) attend v. 照顾2) check in 登记住店R: check out3) clerk n. 旅馆服务台接待员；职员4) reservation n. 预订reserve v.5) correct adj. 正确的6) upper adj. 较高的7) away from 远离8) fill v. 填写fill in / out9) registration n. 登记10) form n. 表格fill out the registration form11) further adj. 更多的; 更远的；进一步的e.g. I will go abroad for further study.12) front desk 前台，总台13) assistance n. 帮助14) manage v. 能解决（问题）；应付（困难局面等）2.Activity 1: Listen to the conversation and tick where ithappens.1). First show Ss three pictures and judge where theyshow.2). Listen to the CD and tick where it happens.3). Check up.3.Activity 2: Listen again. Then underline the questions askedby the hotel clerk..1). Ss listen to the tape and underline the questions.2). Check up.Clerk: Welcome to the Sheraton. May I help you?Guest: I’d like to check in. I have a reservation.Clerk: What’s your name, please?Guest: Phillip Parker.Clerk: Yes, Mr. Parker. You required a single room for three nights, is that correct?Guest: Yes, could I have a room on the upper floors, away from the street?Clerk: No problem. Could you fill out the registration form, please?Thank you. And will you be paying by cash or credit card?Guest: Cash, if you accept American dollars.Clerk: Of course, sir. Your room number is 1109. Here is your key.Enjoy your stay at the Sheraton. If you require anythingfurther, feel free to call the front desk. Would you likeassistance with your bags?Guest: No thanks, I only have one. I can manage.3). Read the dialogue.4). Act out the dialogue.5). Useful expressions.6). Some language points.1) I’d like to check in. I have a reservation.我要登记入住。

我预订过。

# check in 意为“登记入住”，check out 意为“结账离店”。

# have a reservation 意为“有预订”。

e.g. He has just checked in at the hotel.I’ll be checking out on Friday.2) You requested a single room for three nights, is that correct?您需要一间单人间住三晚，对吗？# a single room 意为“单人间”，a double room 意为“双人间”。

3) Could I have a room on the upper floors？我可以要一间位于较高楼层的房间吗？# on the upper floors 意为“在上面一点的楼层”，on the lower floor 在下面一点的楼层4) Could you fill out the registration form, please?# 您可以填一下这张登记表吗？# could you…? 意为“你能…吗？”委婉的语气，用在接待顾客中，比较正式而又礼貌# fill out the registration form 填写登记表fill out / in 意为“填写（表格）”。

e.g. Please fill out / in the application form.be filled with / be full of 充满e.g. The bottle was filled with / full of milk.The news filled her with hope.5) pay by cash or credit card# cash 意为“现金”，credit card信用卡，按发卡组织分：Visa 维萨卡MasterCard万事达卡、American Express美国运通卡、UnionPay银联卡等6) Enjoy your stay at the Sheraton. 祝您在谢尔顿酒店住的愉快！# stay 意为“停留、逗留”，住在酒店，不用live, 而用stay.e.g. How many nights will you be staying?7) feel free to 意为“请随意……”8) I can manage. 我能处理好。

# manage 意为“办理；设法对付”e.g. Can you manage it?Mr. White manages a large department store.manage to do sth. Compare: try to do sth.e.g. I managed to get there on time.He managed to finish the task at last.4.Activity 3: Suppose you work at the front desk of a hotel.Ask proper questions to get the following information.①name of the guestQuestion: What’s your name, please? / May I have your name,please?②kind of room neededQuestion: Do you prefer a smoking or non-smoking room? / Whatkind of room would you like, a single or a double? /Would you prefer a single or double?③number of guestsQuestion: How many of you?④length of stayQuestion: How long will you be staying?5.Activity 4: Complete the conversation and then role-play itwith your partner.Front Desk: Welcome to the Home Inn. How may I help you?Guest: I’d like a room, please.Front Desk: Single or double?Guest: A double, please. How much is that?Front Desk: It’s $ 145.00 a night. How long will you stay?Guest: Just tonight.Front Desk: OK. One night comes to $ 145.00 plus tax. May I haveyour name?Guest: It’s Davies. Robert Davies.Front Desk: How to spell?Guest: It’s D-A-V-I-E-S.# come to 意为“总计为”。