邮政英语 Unit 4
Unit 4 Sharing(教学课件)-高中英语人教版(2019) 选择性必修第四册
to one of the many industries.
10.pray v. 企盼，祈祷 pray for 祈求，祈祷 pray to sb (for ...) 向...祈祷 pray sb to do sth 恳求某人做某事 pray that 但愿
①As an American living in Tianjin for about 10 years, Chris says that it has been _a______ privilege to be a witness to China’s great progress. ②It was a great privilege t_o___h_e_a__r (hear) her sing. ③We are privileged t_o__w__e__lc_o__m__e__ (welcome) you as our speaker this evening.
③We believe the award was well _d_e_s_e_r_v__e_d_(deserve).
8.take ... for granted 认为...是理所当然的，对...不予重视
take it for granted that ... 认为...理所当然 take sth seriously 重视某事 take ... as... 把...当作... take it easy 从容，不急，放轻松 take one’s time 别着急，慢慢来 ①We take having an endless supply of clean water for
外研版英语七上Unit 4 Time to celebrate知识清单(默写版)
【同步100分背默】Unit4 Time to celebrate知识清单一．重点词汇背默1. adj 不寻常的2. v 请客，款待3. adj 英国的，英国人的4. v 重要5. pron 任何事6. pron 我自己，亲自7. n 饺子8. adj 全部的，完整的9. v 变成，成为10. n 厨师11. adv 甚至，即使12. n 黄瓜13. v 挂，悬挂14. n 灯笼15. n 菜肴，一道菜16. v 说笑话，开玩笑17. prep 反对，对着18. adj 惊愕的，震惊的19. v 笑，发笑20. n 猪肉21. adj 圆的22. n 形状，外形23. n 团聚，重聚24. n 块，片，段25. n 刀，匕首26. n 气味27. n 笑，笑声28. v 失败，不及格29. n 餐，饭30. v 花费，度过31. adv 单独地，独自32. adj 特殊的，特别的33. n 解决办法34. adj 当地的，地方的35. n 经验，经历36. adj 常见的，普通的37. v 庆祝，祝贺40. v 停留，保持41. n 邮政，邮递42. n 龙43. n 文化44. adj 成双的45. n 部分46. n 河岸的47. adj 拥挤的，挤满的48. n 北，北方49. adj 甜的，味甜的50. n 南，南方51. adj 咸的，含盐的52. v 更喜欢，偏爱53. adv 通常地，惯常地54. n 圣诞节55. n 浪费，废物56. n 礼物57. adj 塑料的58. n 污染60. v 能，可能59. v 引起，导致二．重点词汇拓展ual adj.通常的,平常的不平常的通常地,平常地→像平常一样2.treat v.对待,看待治疗,疗法3.I pron.(主格)我我我的我的我自己4.become v.变得;成为→+adj. 变得……→对……产生兴趣5.joke n.笑话→说笑话→开某人玩笑6.piece n.块,片,条→一张;一片;一条;一则7.knife n.小刀;匕首8.spend v.度过;花费→sb. spend some time sth.某人在某事上花费时间→sb. spend some time (in) sth.某人花费时间做某事→sb. spend some money on sth.某人花钱买某物9.alone adj.寂寞的;单身的孤独的,孤单的,寂寞的,荒凉的→感觉孤独10.culture n.文化;文明与文化有关的;文化的11.celebrate v.庆祝庆祝12.south n.南,南方 adj.向南的北方南部的,南方的13.north adj.北的,朝北的n.北方;北北方的;北部的→……的北方三．重点短语背默1.It was in .2.I wanted to , Emilia, to我想给我的英国朋友艾米莉亚吃一顿中国晚餐。
邮政实用英语
邮政实用英语. 邮政金融分册Postal Financial ServicesPostal financial services refer to the financial services offered by postal operators. In many countries, postal operators have entered the financial services market, providing a wide range of financial products and services to their customers. The following are some of the most common postal financial services:1. Savings accounts: Postal savings accounts are offered by many postal operators, providing a safe and reliable place for customers to save their money.2. Remittances: Postal operators are also known for their remittance services, which allow customers to send and receive money domestically and internationally.3. Insurance: Many postal operators provide various types of insurance, including life, health, and home insurance.4. Loans: Postal operators offer different types of loans such as personal loans, vehicle loans and housing loans.5. Investment products: Postal operators offer various types of investment products such as mutual funds, bonds, and stocks.6. Pension services: Some postal operators also provide pension plans and retirement savings accounts.Postal financial services are an important source of revenue formany postal operators, providing a new way for them to expand their business and increase their profits. These services also play an essential role in financial inclusion, making banking and financial services accessible to people who may not have easy access to such services.。
邮政英语
32 the money order 邮政汇票
邮政设备邮
1 opening tables with dust absorption 除尘开拆台
2 letter dust removal machines 信函除尘机
Letter-post items 函件
2 bulk mail 大宗邮件
3 the insured letter 保价信函
4 registered letter 挂号信
5 the surface mail 平信
6 return receipt 邮件回执
7 the speed post 邮政快件
7 the office of destination 寄达局
8 retail shops for newspapers and periodicals 报刊零售亭、店
9 self-run mail routes 自办邮路
10 the quickest route 最快邮路
3 cancelling machines 盖销机
4 franking machines 邮资机
5 stamping machines 过戳机
6 parcel posting machines 包裹收寄机
7 automatic parcel delivery machines 自动取包机
13 package/parcel 包裹
14 post code 邮政编码
15 letter telegrams vice 电报业务
17 public telex 公众用户电报
18 urgent telegrams 加急电报
邮政英语作文
邮政英语作文English:The postal service plays a crucial role in our daily lives by providing a reliable and convenient way to send and receive mail and packages. It not only connects individuals and businesses within a country but also facilitates communication and trade between nations. The postal service ensures that important documents and goods are delivered in a timely manner, enabling people to stay connected and businesses to operate smoothly. In addition, the postal service offers various services such as express delivery, registered mail, and package tracking to meet the diverse needs of customers. With the advancement of technology, many postal services have also expanded their online platforms to allow customers to track their shipments, schedule pickups, and even pay for postage digitally. Overall, the postal service continues to be an essential part of our modern society, bridging the gaps and bringing people closer together.中文翻译:邮政服务通过提供可靠方便的方式来发送和收取邮件和包裹，在我们的日常生活中发挥着至关重要的作用。
邮政英语词汇 李军
1.The postWorld Post Day 世界邮政日Internal service 内部服务UPU=Universal Postal Union 万国邮联GPU=General Postal UnionIB=the International Bureau 国际局CA=the Council of AdministrationPOC=the Postal Operations Council 执行理事会CC=the Consultative Committee 咨询委员会Logistics volumes 物流业务量Offer services 主动提供服务Domestic mail 国内邮件Rural carriers 乡村投递员Local mail 本部邮件Local call 市话免费Sorting centre 分拣中心Inter-regional mail 地区间邮件Inter-regional transportation 地区间运输Ways of mailing 邮寄方式Check contents 查验内装物品Sender 发信人Addresser 寄信人addressee 收件人receiver 收信人Attachment 附件Postal service 邮政服务International postal communication 国际邮政通信International postal regulations 国际邮政法规Bilateral agreements 双边协议The postal operations council 邮政经营理事会Unit of weight 重量单位Postal industry 邮政行业Surface mail 水陆路邮件Air mail 航空邮件Means of transport 运输方式Direct marketer 直复营销商Charge the mail 收取邮件Non-delivery 无法投递Postal network 邮政网络Return receipt 回执USPS 美国邮政2.Post officeVirtual post office 虚拟邮局Make payment 支付Wholly owned 全资Post mark 邮戳Welcome package 大礼包Package station 包裹站Registered mail 挂号信Joint owned 合资Retailer 经销商Financial transactions 金融交易Financial services 金融服务Travel related products 旅游相关产品Parcel slot 包裹投寄口APC=Automated Postal Center 自动邮寄中心Weigh packages 重包Dispense postage 分发邮资Purchase self-adhesive stamps 购买背胶邮票Express Mail 速递邮件Certified mail 保证邮件Full-service counter 全方位柜台服务Electronic invoice 电子发票Counter cash withdrawal service 柜台现金取款业务Royal mail group 英国皇家邮政Payment of pensions 养老金支付业务Foreign currency 外汇Travel insurance 旅游保险Mobile post office 流动邮局Outreach services 延伸服务Partner services 合作服务Hosted services 托管服务Home delivery services 上门投递业务Credit card 信用卡Debit card 借记卡Priority mail 优先邮件First-class mail 一类邮件Parcel post services 包裹业务ZIP code 邮政编码Delivery confirmation services 投递确认业务International letters 国际信函Registered mail 挂号邮件3.Mail carrierRural carrier 乡村投递员City carrier 城市投递员deliver letter投递信函sort letter分拣信函outlying areas边远地区postal veteran富有经验的邮递员enterprise mailbox企业信箱private mailbox私人信箱Mail items 函件Local delivery branch 当地分拣中心Addressed letters 有址信函Advertising circulars 广告传单Redirection sticker 改寄标签Additional fee 额外费用delivery point facility投递局mailbags邮袋pick up the mail揽收邮件rubber band橡皮筋Sort mail 分拣函件Delivery branch 投递局Deliver mail 投递邮件Mail bag 邮袋Collect mail /pick up mail 揽收邮件Large flats 扁平函件Letter |mail boxes 邮（信）筒Down left-hand corner 左下角Upper right-hand corner 右上角Rubber band 橡皮筋Domestic prepaid postcard 国内邮资明信片Post shop 邮政商店National association of letter carriers 全国邮递员协会Envelope 信封add redirection sticker with new address改寄signature confirmation service签名确认服务domestic prepaid postcard国内邮资明信片Ntional Assiociation of letter carriers全国邮递员协会4.Customer serviceExtra serviceafter sales附加服务售后warmly served热忱服务after sales售后warmly served热忱服务golden service rule优质服务准则professional morality职业道德look sb.in the eye直视眼睛golden service rule优质服务准则professional morality职业道德look sb.in the eye直视眼睛shuffled through搪塞Welcome complaints 欢迎投诉|监督Non-delivery rate 无法投递率Commemorative postmark 纪念邮戳Public service 普遍服务personal belongings私人物品addressed mail有址邮件bankbook存折balance inquiry余额查询remittance汇款account账户accountant会计financial accounting财会Golden service rule 优质服务准则Shuffle through 搪塞Postal employees 邮政员工Professional morality 职业道德Strive for excellence 力争优质服务Counter staff 窗口营业员Communication skills 沟通技巧Take sides 偏袒Lose one′s temper 发脾气Small package 小包Show the contents 出示内件Fill in the form 填写单式5.PhilatelyStamp booklet 小本票Stamp album 邮册Postage stamp 邮资邮票Stamp rolls 卷票Miniature sheet 小型张Uniform rate of postage 均一邮资The penny black 黑便士Commemorative stamps 纪念邮票Denomination 面值Souvenir sheet 纪念邮折First day cover 首日封Pre-stamped envelope 邮资信封Personalized stamp album 个性化邮册Philatelic association 集邮协会Magnifier 放大镜Philatelic products 集邮品6.Direct marketingOffer 报价Promotional code 促销码Sell well 畅销Direct mail 商函Personalized mailshot 个性化商函Pop-up mail 弹出式邮件Marketing tool 营销工具Loyal client 忠实客户Direct marketing 直复营销Postal code 邮政编码Database 数据库Greeting card 贺卡Response rate 回复率Direct mail promotions 商函促销Medium-sized enterprises 中型企业Printed matter 印刷品Over the weight limit 超出重量限制Weight limit 限重7.EMS and logisticsTrack & trace system 跟踪定位系统Business flows 业务量Maintain service levels 保持服务水平Domestic demand 内需Day-certain road delivery 确定时效Domestic road distribution 国内陆路邮件Reply envelope 回邮信封Trucking company 货运公司International and express 国际航空快件Band ambassador 品牌大使Inventory 存货（清单）Customs clearance 清关Make an inquiry 查询Compensation for EMS 邮件赔偿Additional charges额外收费Declare value 申报价值Domestic market 国内市场V alue-added service 增值业务Cut costs 削减成本Inventory management 库存管理Warehousing facilities 仓储设施Time limit 时限Short message platform 短信平台Supply chain solutions 供应链解决方案Growth strategy 发展战略Returns management 退货管理Market share 市场份额8.Postal finance and insurancePostal savings services 邮政储蓄业务Savings account 储蓄账户Postal money order 邮政汇票Settlement 结算Postal services 邮政业务Over-the-counter services 非柜台业务Deposit base 存款基础Back office operation 后台运作Transaction data 交易数据Interest calculation 利息计算Exchange rate 汇率Statistical data 统计数据Internet banking 网上银行International remittance 国际汇兑Send money form 汇款单Receive money form 取款单Send money 汇款Receive money 收汇Backup center 灾备中心Account balance 账户余额Data processing services 数据处理服务Automatic transfer data 自动转账数据Compile settlement 汇总清帐Money transfer control number 汇款监控号Remittance amount 汇款金额The maximum amount for cashing 兑付最高限额Open an account 开户Close an account 销户Deposit money 存钱Withdraw money 取钱Debit 借Online service in real time 实时在线服务ID=Identity Card 身份证Postal savings card 邮政储蓄卡Courier picture 快递图片A TM cards A TM卡Basic banking product 基本银行产品Credit 贷Surplus 结余Exhausted 支空Deposit| fixed account 定期账户Current account 活期账户Insurance services 保险业务9.Social responsibilityOvergrazing 过度放牧Soil erosion 过度占有土地Ozone layer hole 臭氧层空洞Desertification 沙漠化Green house 温室Premium 保险费Claim 索赔Insurance coverage 承保范围Insurance rate 保险费率Auto insurance rates 汽车保险费率The law of large numbers 大数法则Financial loss 经济损失Anticipated loss 预计损失Business insurance 商业保险Liability insurance 责任保险Life insurance 人寿保险Health insurance 健康保险Car insurance 汽车保险Specialty insurance 专业保险Accident insurance 意外伤害保险Transfer fee 手续费Insurance indemnity 保险赔偿Reduce energy consumption 节能Environment stewardship 环保管理工作Environmentally friendly materials 环保材料Certified materials 合格材料Water-based inks 水基喷墨Delivery routes 投递路线physical distribution network 实物投递网Environment awareness 环保宣传Humanitarian aid 人道主义援助Global warming 全球变暖。
邮政英语词汇全-cyj (2)
Unit1 邮政词汇总结石家庄邮电职业技术学院SJZ Postal and Telecommunications Technical College邮政英语English for Postal Service 金融管理与实务Financial Management and Practice 国内邮政汇兑业务domestic postal remittance service万国邮联UPUthe Universal Postal Union国际邮政通信International postal communications双边协定Bilateral agreement重量单位Unit of weight运输方式Means of transportation长度单位Unit of length水陆路邮件Surface mail国际邮政法规International Postal Regulation邮政经营理事会The Postal Operations Council国际局IB(the International Bureau ) 行政委员会CAthe Council of Administration咨询委员会CC(the Consultative Committee)官方组织official organization世界邮政联盟Postal Union of the World乡村投递rural carrier邮政行业Postal industry直复营销商Direct marketer航空邮件Airmail邮展Philatelic Exhibition世界邮政日World Post Day保险Insurance挂号信Registered mail平信ordinary letter保价信insured letter邮政服务Postal service纪念币Commemorative coin邮路delivery route邮差postman/postie/mail carrier私人运营商Private operator服务提供商Service provider国外函件Overseas mail国际函件International mail国内函件Domestic mail 投递段Carrier routes上门揽收Pick up/collectmail上门投递home deliveryservice混合邮件Hybrid mail投递局Delivery branch区域运输Inter-regionaltransportation分拣中心/终端Sortingcenter/terminal分拣机letter sortingmachine邮政网点Postal outlet出口邮件投放点Outgoingmail drop-offs零售服务网点Retailservice outlet邮戳Postal mark/postmark邮资邮票Postage追踪定位系统Track&tracesystem货到付款Cash on delivery邮件地址Mail address商函/直邮Direct mail联合国教科文组织UNESCOUnit2邮政英语词汇英国皇家邮政集团Royal Mail Group养老金支付业务the payment of pensions金融服务Financial Service外汇ForeignCurrency/Exchange旅游保险Travel/ItinerantInsurance流动邮局Mobile PostalOffice延伸服务Outreach Service合作服务Partner Service托管服务Hosted Service上门投递业务HomeDelivery Service自动邮寄中心APCAutomated Postal Center借记卡Debit Card信用卡Credit Card速递物流logistics and express优先邮件priority mail一类邮件first-class mail包裹业务parcel post services邮政编码ZIP code/postal code投递确认业务delivery confirmationservice回执return receipts美国邮政USPSthe United States Postal Service国际信函the International Letter航空邮件Airmail挂号邮件Registered Mail保寄信Certified Mail获得快递邮件Obtain Express Mail服务wait on/service加油fuel up自助self-service提款withdraw money存款deposit money长队long queue排队queue on插队jump queue瑞士虚拟邮寄Swiss virtual post office德国邮政Deutsche Post邮寄地址the mail address和旅游相关的产品Travel-relatedproducts邮件相关单词mail -related words旗舰店crown office branch核心店主the core subpostmaster快捷服务quick service包裹称重weigh packages人流量the walk-in trafficAPC向导an APC host包装胶带packing tape包装盒子packing box邮件管mail tube邮件粘签mail sticker垫子信封cushion envelope收取费用charging the mail当无法投递时in case of nondelivery国际邮政会议National postal conference人身保险life insurance财产保险property insurance中邮人寿保险股份有限公司ChinaPost Life Insurance Company Limited买保险purchase insurance旅程travel/itinerary柜台counter支付make payment进行交易carry out transactions开户open an account现金流量Cash/monetary flow股票市场/证券市场the Stock/Security Market邮寄send business item金卡gold card大礼包Welcome package四位数4-digit短信服务short message service文本信息/文字信息text message邮政营业网点Postal Outlet固定电话Fix call柜台现金提取the Counter Cash Withdrawal速递物流Express Logistics触摸屏 a touch screen本票a promissory note发票Invoice汇票Remittance支票CheckUnit3 邮政英语词汇分拣邮件sort mail投递局delivery branch投递邮件deliver mail邮袋mail pouch/bag企业信箱businesses boxes揽收邮件collect mail私人信箱private boxes邮递员postie扁平邮件large flat邮（信）筒letter box/mail box右上角up-right corner橡皮筋rubber band国内邮资明信片domestic prepaid postcards邮政商店post shop全国邮递员协会National Association of Letter Carriers乡村免费投递rural free delivery/RFD 乡村邮差rural carrier邮件mail items安全检查safety check装车load her bike改寄粘签add redirection sticker with new address 本地投递Local DeliveryBranch有址邮件addressed letters广告单advertisingcirculars过关申明customsdeclaration签名确认服务signature confirmationservices邮件槽Mail slot信箱Mail/letter box邮箱Pillar box组合框Cluster box壁盒Wall box交寄明信片mail postcards贴邮票stick stamps活期存款current deposit定期存款fixed deposit存款帐户joint account开户头to open an account贴现discount贴现率discount rate金融市场financial market申请单an applicationform对帐单bank statement国库券treasury bill外汇储备Foreign currencyreserve国际货币制度International MonetarySystem国家预算National budget经济周期Economic cycle经济繁荣economic boom经济衰退economicrecession经济萧条economicdepression经济复苏economicrecovery经济危机economic crisis通货膨胀inflation通货收缩deflation货币贬值devaluation货币增值revaluation国际收支InternationalBalance of Payment顺差Favorable balance逆差Adverse balanceUnit4 邮政英语词汇总结优质服务准则Golden service rules邮政员工Post employee力争优质服务Strive for excellence搪塞Shuffle through职业道德Professional morality窗口营业员Counter staff沟通技巧Communications skills发脾气Lose one’s temper出示内件Show the contents偏袒Take sides小包Small packets填写单式Fill in the forms人与人间的沟通Personal touch发自内心的关心Genuine concern整个行业The whole organization邮政的使命The Postal Service’smission标×Pick up sth. With a cross电子商务Electronic commerce小型张Miniature sheet小本票Small note小全张Souvenir sheet/Miniature sheet个性化邮票Personalized stamp特种邮票Special stamp双联票Stamp in pair极限明信片Maximum card邮戳Postmark明信片Postcard普通邮票Ordinary stamp首日封First day cover邮票块Stamp in block预贴邮票的信封Pre-stamped envelope纪念邮票Commemorative stamp纪念币Commemorative coin纪念邮折Commemorative sheet集邮协会The Philatelic Association集邮品Philatelic items黑便士Penny Black全员营销Integrating Marketing均一资费Uniform postage邮资邮票Postage stamps邮资信封Stamped envelope放大镜Magnifier卷票The volume of votes邮册The postal album面值Denomination不同面值邮票Stamps with different denominations房产税Property tax泡沫危机Bubble crisis利率市场化The marketization of interest rate互联网金融The Internet Financial客服热线Customer service hot line查询账户余额consult account balance 邮件追踪track and trace mail投诉信letter of complaintUnit 6 邮政英语词汇商函direct mail弹出式邮件pop-up piece/mail忠实客户loyal customer邮政编码ZIP Code贺卡greetings card商函促销direct mail promotion印刷品printed matter个性化商函personalized mail营销工具marketing tools直复营销direct marketing数据库database回复率response rate中型企业medium-sized business限重weight limit垃圾邮件junk mail最新产品latest product最新报价latest offer最新开业latest opening提升知名度grow reputation企业形象professional image建立客户关系build customer relationship下一次over time屡次over and over again现实世界the real world范例分析case study家族企业family business营销活动marketing campaign网购online order促销码promotional code越洋电话mobile calls abroad三维3 Dimension底线bottom line物有所值的cost-effective新顾客new customer老顾客past/previous customer 现有顾客existing customer潜在顾客potentialcustomer维系客户keep customer获得顾客acquire/retain/achieve/get/gain/win customer大礼包welcome package三年计划three-year plan激烈的竞争fiercecompetition邮件量mail volume优质服务high-qualityservice确定的时间段definite timeperiod交寄印刷品mail printedmailunit7邮政英语词汇国内市场domestic market发展战略growth prospect市场份额market shares削减成本cut cost国际航空快递International air express增值业务value-addedservice库存管理inventorymanagements仓储设施warehousingfacilities查询make an inquiry申报价值declare value清关Clear Customs额外收费additional charge时限time limit供应链解决方案supplychain solutions退货管理returnsmanagement速递物流EMS and logistics广泛的产品组合broadproduct portfolio货机航班freighter确定时效道路投递服务day-certain road deliveryservice货运公司truckingcompany运输网transport network短信平台short message platform刚性需求huge growth prospects航空口岸air gateways无线射频识别RFIDradio frequency identification报关Customs Declaration全资公司fully owned operations跟踪查询tracking and tracing填写单式fill in the forms邮件赔偿compensation for EMS交寄特快专递邮件mailing items byEMS驿马快信the pony express邮政行业postal industry物流跟踪装置logistics tracking devices国际快递网络international expressnetwork获得长期发展capture the long-termgrowth开创性的ground-breaking回复信封reply envelope现有客户existing clients潜在客户dormant /clients预期客户prospective clients商函direct mail工业革命Industrial revolution助力车electric moped电动车electric car交换箱swap body分发式货车distribution cargo van货车和挂车truck and trailer邮件分发车mail carrier vehicle航空口岸air gateways国内邮domestic mail运输枢纽transportation hub提高网络效率improve the efficiency of its networks保持服务质量maintain service levels揽收和投递线路the pickup anddelivery rounds空邮航路组the composition of the airfleet有弹性的国内需求resilient domesticdemand领军人物 a leading player国内道路分布domestic roaddistribution销售平台sales platform创始人的肖像 a portrait of the innovator一个单一的解决方案 a single-source solution节省资金conserve capital面临无数的危险face numerous dangers电报线the telegraph line满足全部的物流分发需求meet total logistics and distribution needsUnit 9邮政词汇小结保险费premium索赔claim承保范围Insurance coverage保险费率Insurance rate商业保险Business insurance责任保险liability insurance意外伤害保险accident insurance专业保险specialty insurance预计损失anticipated loss邮政汇票postal money order邮政储蓄业务postal savings services 储蓄账户savings account结算settlement存款基础deposit base后台运作back office operation交易数据transaction data利息计算interest calculation汇率exchange rate灾备中心backup center账户余额account balance国际汇兑International Remittance网上银行Internet Banking 汇款单Send Money form 手续费transfer fee取款单Receive Money Form 汇款监控号Money Transfer Control Number 直营零售网点directly operated branches数据处理服务date processing services 分支网点branch network 零售网点retail network现金交易（转账）money transfer基本职责primary responsibility当地货币local currency运营支持中心operation support centers汇总清算compile settlement汇总数据statistical data 实时在线服务onlineservices in real time交易数据存储storage oftransaction data易于操作user-friendly汇款数目remittanceamounts零售行业楷模retailbusiness model收汇receive money大区免费电话toll-free call非柜台业务over-the-counter services兑付最高限额themaximum amount forcashing人寿保险health/lifeinsurance保险条款a policy covers定期regular basis投保policy holders保险服务insurance service财产保险propertyinsurance风险转移transfer of risk经济损失financial impact英国保险局The InsuranceOffice英国火险局The Fire Office保险公司insurancecompany车险car insurance账户结余account balances中邮人寿China post life专业技巧ProfessionalSkills综合金融服务Comprehensive financialservices日本邮储银行Japan PostBank Co., LtdUnit10邮政英语邮政网络postal network有毒材料toxic materials再生材料recycledmaterials濒危物种endangeredspecies替代燃料alternative fuel邮政车辆postal vehicles投递路线delivery routes企业社会责任corporate socialresponsibilities电动车辆electric vehicles喷墨打印机墨盒inkjet cartridges实物配送网络Physical distributionnetwork碳足迹carbon footprint碳排放carbon emission零排放zero emission邮寄筒mail tube包装箱packing box缓冲材料cushioning material易碎物品fragile articles环保产品environment-friendlyproduct环保意识environment awareness道琼斯可持续发展指数the Dow Jones sustainability Index联合国世界粮食计划署United Nations World FoodProgramme全球变暖global warming人道主义援助humanitarian aid绿色邮件greening the mail邮差揽收carrier pickup三R计划Read Respond and Recycle更环保邮票greener stamps回收活动recycling program邮政当局postal administration邮资邮票postage stamps包装箱和信封packages and envelopes合格的材料certified materials邮件回寄信封mail back envelope邮箱在线业务PO Boxes Online普遍服务universal postal service邮件封装mail packing免费循环信封free recyclingenvelopes留下绿色足迹Leaving a greenfootprint水性墨水water-based inks翻新轮胎re-tread tires耗电consume electricity救灾物资relief goods不加汽油的petroleum free改善环境promote the environment野生动物的保护wildlife conservation。
Unit 4 Words 课件-2021-2022学年高中英语人教版(2019)选择性必修第四册
3. mail n. 邮件；信件；邮政 vt. 邮寄；发电邮给 get mail 收到邮件 a mail service/train/van 邮政服务╱列车╱汽车 by mail 邮寄 Don't forget to mail your mother that letter. 别忘了把那封信给你妈寄去
She had no stomach for the leftover stew. 她不想吃剩下的炖菜。 38. handshake n.握手
Her handshake was cool and firm. 她握手镇定而有力。
from Star: hit the books
39. drag vt. 拖；拽 vt. & vi. 缓慢而费力地移动 drag one’s feet 做事拖拉 Time dragged terribly. 时间过得真慢 I managed to drag myself out of bed. 我总算硬撑着从床上爬了起来。 He's such a drag. 他真惹人讨厌
40. privilege n. 优惠待遇；特权 have the privilege to do/of doing…: 有做什么的特权；有幸做某事 I hope to have the privilege of working with them again. 但愿有幸与他们再度合作
41. plug vt. 封堵；补足 n. 堵塞物；插头；插座 a three-pin plug 三相插头 plug sth in 接通（电源）；把（插头）插进（插座） Is the printer plugged in? 打印机接上电源没有？
- 1、下载文档前请自行甄别文档内容的完整性，平台不提供额外的编辑、内容补充、找答案等附加服务。
- 2、"仅部分预览"的文档,不可在线预览部分如存在完整性等问题,可反馈申请退款(可完整预览的文档不适用该条件!)。
- 3、如文档侵犯您的权益，请联系客服反馈,我们会尽快为您处理(人工客服工作时间：9:00-18:30)。
Unit 4
Customer Service
Reading
1
Vocabulary Assistant
possess v.占有，拥有 morality n.道德；伦理 accurately adv.精确地 outstanding adj.杰出的 reliability n.可靠性
Unit 4
Customer Service
Reading
1
2
How to Treat Your Customers
Dealing with Difficult Customers
Unit 4
Customer Service
Reading 1
4 Read the numbered principles. Match each of the following sentences with one principle.
Unit 4
Customer Service
2. Don’t just take the money and run. Something is MORE IMPORTANT than price! What your customers are really looking for is: Reliability and Good Service. Remember your customers are hungry for good service and they are prepared to pay for it. They will forgive a mistake, but they will NEVER forgive a bad attitude. The good service is up to you. 2． 不要拿了钱就走人。有些事情比价钱更重要。 顾客真正需要的是诚信可靠以及优质服务。 记住你的顾客渴望优质服务并且愿意为此买单。他们会原 谅一个错误，但是他们永远不 会原谅恶劣的态度。是否能够提供优质服务取决于你。
Because the postman traced the correct address from the postcode and delivered the letter to Mrs. Walton though the addresser had omitted her house number and the name of the road.
accordingly adv.相应地
professional adj.专业的 far more than 远不只是 content adj.心满意足的 complain v.抱怨 in exchange for 作 为……的交换 individual n.个人
Unit 4
Customer Service
Unit 4
Customer Service
If you give these things freely, accurately and with a smile, your customers will go away content with your service. If your service is outstanding they will come back. If your service is bad they will most likely go elsewhere. Remember that many customers: Don't say much. Don’t complain. Don't come back.
Related Information
The video
Unit 4
Customer Service
Lead in
1 Discuss the following questions according to the pictures given below
open 1. What qualities should the call staff possess? open 2. Does the facial expressions of the call center staff matter and in what way? 3. What services does China Post Customer dealing with complaints, offering Service Center provide? information on services, mail tracking…
4. Why does one of the customers want to give the postman a brush ?
The postman leans his bike so carelessly against her garage door and gets the paint scratched.
Unit 4
Customer Service
Audio-Visual
3 Watch the video again and fill out the blanks with what you hear.
―He was clean and smart and had an air of (1) efficiency considerate ________ about him. He was also very (2) ________. During the time it took me to get to the front door, the impatiently postman didn’t bang (3) ________ at the door, nor did he ring the bell again. I would like him to know that his behavior bearing and (4) ________ is much (5) appreciated And I ________. dissuade hope he will let no one (6) ________ him from any standards he has set for himself.‖
Unit 4
Customer Service
Audio-Visual
3 Watch the video again and fill out the blanks with what you hear.
Mrs. Archer writes her corner house is the first in the road to which a postman delivers. ―Every morning he undoes opens my gate and (7) ________ his bundle of letters and rubber then drop his (8) ________ bands outside my front door. My dog nearly choked on one yesterday. Perhaps you could ask your postmen to be more careful in future.‖
The postmen’s appearance and behavior.
2. How does Mrs. Rigby describe the appearance of today’s postmen?
Some wear no uniform at all. Some do not even wear a neat collar and tie, just a T-shirt. You just cannot tell they work for the post office.
Unit
4 5 Customer Service
Lead in
Audio-Visual Reading
1 2
Extended Practice Professional Skills Get to Know the Post Do It Yourself
Unit
4
Customer Service
Lead in
Unit 4
Customer Service
Audio-Visualomer Service
Audio-Visual
2 Watch the video and answer the following questions.
1.Besides efficiency, what other qualities of the postmen are regarded as important by postal customers?
如果你能自如地、精准地并且面带微笑地提供这些服务，你的顾客 将会满意地离开。如果你的服务是出色的，他们将会再次光临。如 果你的服务是糟糕的，他们极有可能去其他地方。 记住有许多顾客不说，也不抱怨，但是不会再回来。
Para.1 Para.2 Para.3 Para.4 Para.5 Para.6 Para.7 Para.8
如何对待顾客 如你希望被对待的那样去对待顾客。这是所有邮政员工要遵守的优 质服务准则。为了实现这一准则，你必须了解顾客的需要并且拥有 必要的职业道德。 1． 顾客需要的远不止是邮票。他们需要你提供帮助、建议和信息。
Para.1 Para.2 Para.3 Para.4 Para.5 Para.6 Para.7 Para.8
1 A Customers may feel satisfied when they are warmly served. 4 B Nobody likes being ignored. 6 C The post company can benefit from selling additional service to customers. 3 D Postal employees are irreplaceable in selling proper services to customers. 7 E The postal employees are encouraged to accept complaints and handle