酒店英语期末考试试卷 (1)

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《酒店情景英语》期末考试试卷附答案

《酒店情景英语》期末考试试卷附答案一、单选（每小题5分，共70分）1.The word “reservation” equals toA.ServiceB. BookC. InvestmentD. Settle the bill2.“double room” isA.单人间B. 标准间（配两张单人床）C. 双人间（配一张双人床）D. 三人间3.ID card isA.登记卡B. 房卡C. 信用卡D.身份证4.“walk-in guest” meansA.没有提前预定房间的客人B. 走着的客人C. 走着进来的客人D. 入住的客人5.The word “deposit” in our book refers toA.存钱B. 押金C. 取钱D. 维修6.All the words below are used in Launder Services exceptA.shrinkB. mendC. beverageD. stain7.Sichuan cuisine is and contains chili.A.sourB. sweetC. hotD. salty8.The word “cuisine” meansA.热辣的B. 菜系C. 苦干的D. 大堂吧9.The word “miscalculation “refers toA.确认B. 算账C. 结账D. 算错账10.火腿A.SausageB. hamC. hot legD. pork leg11.Where is the washroom?A.前台在哪里？B. 商店在哪里？C. 可以为我叫出租车吗？D. 洗手间在哪里？12._____________in our check-in procedures since the new manager took over.A.There are changesB. Changes have been thereC. There have been changesD. We have changes13.What should the reservation clerk says first when he/she answers the phone?A.Reservations, may I help you?B. Welcome to our hotel.C. please come to our hotelD. Please enjoy your stay.14.Which of the following is not the tableware that usually used in western food?A.ChopsticksB. knife and forkC. dessert plateD. napkin二、连线题（每小题3分，共30分）酒店情景英语参考答案：二、连线题。

酒店管理英语期末考试题及答案

酒店管理英语期末考试题及答案# 酒店管理英语期末考试题及答案一、选择题（每题1分，共10分）1. What is the term for the process of booking a room in a hotel?A. Check-inB. Check-outC. ReservationD. RegistrationAnswer: C2. Which department in a hotel is responsible for maintaining cleanliness and orderliness of the rooms?A. Front DeskB. HousekeepingC. Food and BeverageD. SecurityAnswer: B3. What does the acronym "F&B" stand for in the context of hotel management?A. Front and BackB. Food and BeverageC. Facilities and BuildingD. Finance and BankingAnswer: B4. In hotel management, what does "ADR" refer to?A. Average Daily RateB. Average Dining RoomC. Additional Dining RoomD. Annual Discount RateAnswer: A5. What is the primary function of a hotel's concierge service?A. Room cleaningB. SecurityC. Providing information and assistance to guestsD. Food serviceAnswer: C6. The term "upselling" in hotel management refers to:A. Selling items at a higher price than usualB. Selling items at a lower price to increase salesC. Selling additional services to guestsD. Selling items without any negotiationAnswer: C7. What is the first step in the process of a guest checking into a hotel?A. Paying the billB. Receiving the room keyC. Presenting identificationD. Entering the hotel lobbyAnswer: D8. Which of the following is NOT a common amenity provided by hotels?A. TelevisionB. MinibarC. Personal chefD. Wi-FiAnswer: C9. What is the term used to describe the percentage of available rooms that are occupied by guests?A. Occupancy RateB. Turnover RateC. Revenue Per Available RoomD. Average Length of StayAnswer: A10. The acronym "GDS" in hotel management stands for:A. Global Distribution SystemB. Guest Data SystemC. General Departmental ServicesD. Guest Driven SolutionsAnswer: A二、填空题（每题1分，共10分）1. The front desk is often the first point of contact for guests, and it is responsible for ________ and ________.Answer: check-in; check-out2. A hotel's ________ is a key performance indicator that measures the average revenue generated per available room. Answer: RevPAR3. The ________ department in a hotel is responsible for the preparation and service of food and beverages.Answer: Food and Beverage4. In hotel management, ________ is the process of maintaining the cleanliness and appearance of guest rooms. Answer: Housekeeping5. A ________ is a person who assists guests with their travel plans, reservations, and other requests.Answer: Concierge6. The ________ rate is the average rate charged for rentinga hotel room per night.Answer: Average Daily Rate (ADR)7. The ________ is the percentage of rooms in a hotel that are occupied by guests.Answer: Occupancy8. A ________ is a document that outlines the terms and conditions of a guest's stay at a hotel.Answer: Contract9. The ________ is the process of ensuring that a hotel's rooms are prepared for new guests after a check-out.Answer: Turnover10. A ________ is a person who manages the overall operations of a hotel.Answer: Hotel Manager三、简答题（每题5分，共20分）1. Explain the importance of customer service in hotel management.Answer: Customer service is crucial in hotel management as it directly impacts guest satisfaction and loyalty. Excellent customer service can lead to positive reviews and word-of-mouth referrals, which are vital for attracting new guests and maintaining a good reputation. It also contributes to repeat business, as satisfied guests are more likely to return.2. Describe the role of a hotel's marketing department.Answer: The marketing department in a hotel is responsible for promoting the hotel's brand and services to potential guests. This includes creating marketing campaigns, managingthe hotel's online presence, coordinating events, and working with travel agents and tour operators. They also analyze market trends to identify opportunities for growth and。

酒店情景英语考试试卷

酒店情景英语考试试卷一、词汇与短语（每题2分，共20分）1. 将下列单词与对应的中文释义连线。

- reservation A. 登记入住。

- check - in B. 预订。

- concierge C. 礼宾员。

2. 写出下列短语的英文表达。

- 客房服务：________________- 酒店大堂：________________- 退房时间：________________二、单项选择题（每题3分，共30分）1. When a guest arrives at the hotel, the first thing the front desk clerk usually says is:A. "How are you today?"B. "Welcome to our hotel. May I have your reservation name, please?"C. "What do you want?"2. If a guest wants to extend his stay, he can say:A. "I want to leave early."B. "I would like to stay for a few more days."C. "I don't like this room."3. The concierge is mainly responsible for:A. Cleaning the rooms.B. Helping guests with various requests such as getting tickets or making restaurant reservations.C. Cooking in the hotel restaurant.4. A guest calls the front desk and says, "I'm locked out of my room." The front desk clerk should reply:A. "It's your own fault."B. "Don't worry. We'll send someone to help you right away."C. "You should be more careful."5. When the housekeeping staff enters a guest's room for cleaning, they should first:A. Start cleaning immediately.B. Knock on the door and announce themselves.C. Open the door without any notice.6. Which of the following is a common way to ask for a wake - up call?A. "Can you give me a call in the morning?"B. "I need a wake - up call at 7:00 am, please."C. "Call me when you are free."7. If a guest complains about the noise in his room, the front desk clerk should:A. Ignore the complaint.B. Apologize and offer to change the room if possible.C. Blame the guest for being too sensitive.8. "Do you have any available rooms for tonight?" The clerk can answer:A. "Yes, we have some single rooms and double rooms available."B. "No, we are full. Go away."C. "I don't know."9. When checking out, the guest may be asked:A. "Did you enjoy your stay?"B. "Can you pay for the damages you made?"C. Both A and B.10. The phrase "room service" refers to:A. The service provided by the hotel to clean the rooms.B. The service that allows guests to order food and drinks to be delivered to their rooms.C. The service for guests to check in and out of their rooms.三、情景对话补全（每题5分，共25分）1. Guest: Good morning. I have a reservation under the name of John Smith.Clerk: ____________________________________________________Guest: Yes, for three nights.Clerk: Thank you, Mr. Smith. Here is your key card. Your room is on the 5th floor.2. Guest: I'm sorry, but I can't find the restaurant in the hotel.Clerk: ____________________________________________________Guest: Thank you very much.3. Guest: I would like to check out.Clerk: Certainly, sir. ______________________________________Guest: Here you are. (hands over the key)Clerk: Thank you. Let me check your bill.4. Guest: I'm having a problem with the TV in my room. It doesn't work.Clerk: ____________________________________________________Guest: Thank you. I'll wait for the technician.5. Guest: Can I get a late checkout?Clerk: ____________________________________________________Guest: That's great. Thank you.四、翻译题（每题3分，共15分）1. 将下列句子翻译成英语。

酒店英语期末考试

1.What are the responsibilities of a receptionist?2.What are the responsibilities of a room attendant ?3.Guest:Your name is Mark brown. You’d like to reserve a single room away from the streetfrom 12 to 15 April. You are calling the hotel.Receptionist: You answer the phone and accept the booking.4.Guest: Your name is Mary Liu. You are in room 1234 and you want to check out. When yousee the bill you find there is a laundry charge for 68 yuan, but you did not use the laundry service.Cashier: when the guest complains about the overcharge, you recheck the bill and find that you have really made a mistake. You apologize to the guest and make out another bill.5.Guest: you are the guests and have come to the restaurant with a reservation. You havereserved a private room in 301.Hostess: lead the guests to their room and take the menu for the guests.Waitress: take order for the guest.Guests: You have no idea about the Chinese dish. You ask the waitress to recommend some dishes.Pickled cucumber 酱黄瓜Steamed beaf balls 蒸牛肉丸Kong Pao Chicken Jacket potato 带皮烤的马铃薯Spicy Chicked 怪味鸡Fried mandarin fish in squirrel shape松鼠桂鱼Twice-cooked pork slices 回锅肉Beijing roast duck 北京烤鸭Sweet and sour pork 咕噜肉填空和是非题在第一二单元短对话表格题第三单元词组翻译和句子翻译以第一第二单元测试题为主IV. Answer the following questions. (2*10)1.As a receptionist, how do you confirm a guest’s reservation?Repeat the information the guest provides, such as the guest’s name, the room type, guest’s arrival and departure dates, special preference, etc..2.Do you know how many types of room a hotel can usually provide?There are usually 7 types of room in a hotel and they are single room, double room, twin room, triple room, junior suite, business suite and deluxe suite.3.As a receptionist, what would you say if you don’t know the spelling of a guest’sname?How do you spell your name, please?4.As a bellman What would you say if you are not sure which one is the guest’ssuitcase?Could you tell me some features of your suitcase, please?5.Do you know how many ways in which the guests can usually pay their hotelbills?There are usually 5ways: traveler’s check, credit card, personal check, cash and foreign currency.6.As a cashier, if a guest complains his bill is wrong, what would you say to him?7.What would the housemaid say when it’s inconvenient for a guest to haveturn-down service?When would you like me to do the service?8.As a housemaid, what would you say when a guest has a special request forcleaning his room?I’ll be glad to do it for you?9.How do you express that you are pleased to serve guests?We are always at your service.10.Can a room attendant buy something for the guest while working withoutsuperior’s approval? Why or why not?No. it’s against the hotel policy.11.What does the guest usually request if he wants to meet his friends in his room inthe morning?He/She usually wants the room made up early.12.As a room attendant, what would you do if the ill guest calls you and tells you thename of the medicine he wants?Help the guest to see a doctor first.13.As a room attendant, what would you do if you can’t go shopping for a guest?Apologize first and ask for someone else to do it.14.What would you do if there is no food or beverage that the guest ordered?Apologize and recommend a different dish or drink.15.What should a receptionist do if he or she has something unclear about thereservation?Ask the guest again to make it clear.16.What would you say if you want to ask for the guests food order?May I have your order now, Sir/Madam?17.What would you do if a guest is not familiar with the food on offer?Recommend certain food to the guest.18.How do you ask whether you can serve the dishes or not?Excuse me, may I serve the dishes to you?19.What would you say to a guest to ask him or her to wait whild you are preparingthe bill?I’m sorry! I’ll check it. Please wait a moment.20.As a cashier, how can you check whether a bill is correct?Show the bill to the guest and ask him to check it.。

酒店英语模拟试卷及答案

酒店英语模拟试卷及答案 LELE was finally revised on the morning of December 16, 2020试卷代号：座位号福建广播电视大学2010—2011学年度第一学期期末考试开放教育英语专业（专科）《酒店英语（1）》模拟试题及答案2010年11月（请在答题纸上做答，否则无效）Part I Vocabulary （20 points, 1point each）一．Fill in the blanks with the words or expressions given below. Change theirforms where necessary.1. Tourism ___________ an important __________ in this city ’s economy.2. For many years, China _________ the developed countries in terms ofeconomic growth.3. The new technique have _________ the products to a great extent.4. The parking lot ________ some old cars.5. He failed in the examination __________ his laziness.6. Other countries _________ the United States must fight against terrorism.7. A new highway _________ the grasslands.8. These years they have made great efforts to ________ their managementsystem.9. His efforts _______ failure.10. We also need _____ the management and protection of our accessible tourist resources.二. Match the following two groups of words and phrases. 11. tourist attractions a. 全包价旅游 12. visual appeal b. 法式菜肴13. development pattern c. 社会文化的影响 14. baggage checks d. 旅游胜地 15. French cuisine e. 视觉魅力 16. all-inclusive package tours f. 发展模式 17. the sociocultural impacts g. 大堂 18. lobby h. 行李票 19. committee i. 拥挤 20. crowded j. 委员会Part II Reading comprehension (30 points, 2 points each)Read the following two passages and choose the right answer to each statement.Passage 1Using a public telephone may well be one of the minor irritations of life, demanding patience, determination and a strong possibility of failure, together on occasion with considerable unpopularity.The hopeful caller (shall we call him George)waits till six o’clock in the evening to take advantage of the so-called ‘cheap rates’ for a long -distance call. The telephone box, with two broken panes of glass in the side, stands at the junction of two main roads with buses, lorries and cars roaring past. It is pouring with rain as George joinsa queue of four depressed-looking people. Time passes slowly and seems to come to a standstill while the person immediately before George carries on an endless conversation, pausing only to insert another coin every minute or so.Eventually the receiver is replaced and the caller leaves the box. George enters and picks up one of the directories inside, only to discover that someone unknown has torn out the very page he needs. Nothing for but to dial Directory Enquiries, wait patiently for a reply( while someone outside bangs repeatedly on the door) and finally note down the number given.At last George can go ahead with his call. Just as he is starting to dial, however, the door opens and an unpleasant-looking face peers in with the demand, ‘Can’t you hurry up”. Ignoring such barbarity, George continues to dial and his unwanted companion withdraw. At last he hears the burr-burr of the ringing tone, immediately followed by rapid pips demanding his money but he is last located them, he dials again: the pips are repeated and he hastily inserts the coins. A cold voice informs him, “ Grand Hotel, Chalfont Wells.’ ‘I’ve an urgent message for a Mr Sm ith who is a guest in your hotel. Could you put me through to him I’m afraid I don’t know his room number.’The response appears less than enthusiastic and a long silence follows. Gorge inserts more coins. Then the voice informs him, ‘I’ve been trying to locate Mr Smith but the hall porter reports having seen him leave about a minute ago.’Breathing heavily, George replaces the receiver, just as the knocking on the door starts again.21. The main intention of the passage is to provide_________.A. instructions about how to use a public call boxB. advice about how to deal with public telephone problemsC. criticism of possible annoyances in using a public telephoneD. an account of possible annoyances in using a public telephone22. Which of the following calls are you unlikely to make at the ‘cheap rate’ referredtoA. to discuss your account in a bank in ScotlandB. to have a chat with an elderly relationC. to ask about a friend in hospital who has just had an operationD. to express Christmas greetings to cousins in Australia23. George can at least be thankful that _________-.A. the call box is in a convenient positionB. the telephone itself is workingC. he can use the directory in the box to find the numberD. he is able to give his message to the hotel receptionist24. What are George’s feelings when he completes his callA. He hasn’t remembered to put the money in the box.B. He hasn’t got enough money with him.C. He has got to find the money to put in the box.D. He can’t find the number he wants in the directory.25. What are George’s feelings when he completes his callA. He has some difficulty in controlling his annoyance.B. He is very disappointed at missing his friend.C. He is annoyed with himself for being so stupid.D. He is depressed at the thought of having to try again to get through.Passage 2The art of growing dwarf trees, or “bonsai” as their Japanese creators call them, is increasing in popularity in the Untied States. Growing bonsai can make a fascinating hobby for anyone who enjoys plants and creating beautiful effects with them; elaborate equipment is not required to grow these lovely and tiny trees, but time, patience, and a sense of natural beauty are.There are four important guidelines to follow in growing bonsai. First, one must be careful in choosing the type of tree. Not all species of trees can be made into bonsai, since the growing conditions are unusual. Varieties of pine with small needles and hardwood trunks are especially suitable.Second, one must be careful in choosing the size of the container the bonsai will be in. This is necessary because the major growth of bonsai is kept confined to the tree's trunk and leaves, not its root system——a process quite unlike what is done with other plants.Another thing the bonsai-grower must do is trim the roots and branches of the tree periodically. Unless this is done, the plants will not have the proper proportions and will look unnatural. The Japanese ideal for bonsai is to have trees which are just like normal trees in everything but size.The last thing one most do is to be careful to keep the miniature trees well-watered. Because bonsai are grown in smaller-than-usual containers, they often need more water than ordinary houseplants do.As one can see from the above, the art of bonsai-growing is one which requires a certain amount of time and effort. The satisfactions that growing bonsai brings can be great, however. Imagine a stately pine tree, 100 years old, standing two feet high; imagine having such a tree in your living room and passing it down through several generations of your family. That is actually what bonsai-growing is all about: establishing a tradition of beauty which lasts for years and years and is a symbol of the beauties of the natural world.26. Bonsai are _____.A. extremely popular in the United StatesB. trees which have been made to grow in miniature formC. a kind of natural art form originating in the U.S.D. very beautiful but not very long-lasting27. Compared to other houseplants, bonsai often require ____ than one might expect.A. less lightB. more waterC. a large containerD. less care28. What does the ideal bonsai look like?A. It has abnormally large leaves.B. It has an unusually thick trunk.C. It has many more branches.D. It is not mentioned in the passage.is the implied meaning of “a certain amount of time and effort” (last paragraph)A. More time and effort than ordinary houseplants do.B. A definite and exact amount of time and effort.C. More time and effort than most people can expend.D. A constantly changing amount of time and effort.30. Which of the following would be the most appropriate title for this passage?A. Japanese Art Forms.B. Bonsai——A Marriage of Art and Nature.C. The Problems of Growing BonsaiD. Four Ways to Grow Bonsai.Read passage 3 and write T or F for each statement.Passage 3Future Singapore HotelWhile many hotels have their expansion stalled by the economic crisis, Hotel Phoenix Singapore is bucking the trend. It is adding more rooms, never minding that rates in Singapore have actually gone down. Travel Asia profiles how one of Singapore’s older properties is also one of its most progressive and forward thinking.Hotel Phoenix Singapore is resolute in increasing its room stock, never mind that rates in Singapore are declining.It has allotted S$ million in building 83 more hi-tech rooms and is doubling its function rooms to four.Explains general manager Noel Hawkes, “We believe that a company that is not growing is dying. We see the economic downturn as an opportunity to expand and increase our facilities in preparation for the new millennium.“We expect that the economy in Singapore and the region will improve by the year 2000 and we will reap the benefits of our investment in the not too distant future.”The relocation of the medical center from the Specialist Shopping Center frees three floors in the hotel, of which two will be for super deluxe rooms and third for the executive floor.Phoenix currently has 312 rooms and two existing executive floors.All super deluxe rooms will have IDD telephone with voicemail in English, Mandarin and Japanese, color TV with CNN, NHK Japanese channel and in-house movie channels. Ports will be provided to plug in laptops.Guests without computers can stay in Phoenix’s existing rooms which are provided with an NEC personal multimedia computer equipped with direct Internet access, e-mail facilities, Microsoft Office, BigLobe Financial Website, Newspapers of the World, video games, video and music CD players.All the new rooms will also have the latest OSIM fully-automatic personal massage couch to help guests relieve stress, tension, aches and pains and improve blood circulation.Guests will be given free entry to California Fitness Center, the largest gym in Singapore, just two blocks away from the hotel.31.During the economic crisis, no companies had any opportunities to developthemselves.32.The manager of Hotel Phoenix Singapore was confident about the future.33.The facilities in Phoenix were quite out-of-date.34.Although the equipment was not modern, the services of Phoenix werecordial.35.Guests in Phoenix could enter the largest gym in Singapore by paying only alittle money.Part III Translate the following passage into Chinese. (30 points)Often the large hotel corporation that builds the hotel does not actually operate, or run it. Some hotels are operated as special right, which means that the building corporation sells or rents to someone else the right to operate the hotel. The operator runs the hotel according to certain standards set by the corporation and pays a percentage of the income to the corporation. Other large hotels are run on management contracts. The builder agrees to let another company manage and operate the hotel. The builder and manager get a share of the money earned by the hotel. This is often how large hotels that are built by governments are run. Many other types of accommodations besides hotels are available to tourists. They are guest houses or tourist homes, which provide a “continental breakfast” of coffee and rolls as well as sleeping accommodations.Part IV Writing (20 points)Write an article entitled Cultural aspects of Tourism with at least 80 words. You may include ideas like how to balance the changes caused by tourism and how to preserve the unique local culture, etc. You may use the following words.Suggested words and expression: cultural heritage, environmental protection, architecture, values, tradition, generation, custom, ways of living, interaction, conflict, clash, cultural shock, etc.试卷代号：座位号福建广播电视大学2010—2011学年度第一学期期末考试开放教育英语专业（专科）《酒店英语（1）》模拟试题答案2010年11月参考答案Part I : 20%( 1 point each )1. consists of2. to come up with3. is endowed with4. appropriate for5. indulges in6. has brought to7. to take on 8. went bankrupt9. resulted in 10. to pay attention to11. d 12. e 13. f 14. h 15. b 16. a 17. c 18. g 19. j 20. iPart II: 30% (2 points each)21. D 22. A 23. B 24. C 25. A26. B 27. B 28. D 29. A 30. B31. T 32. T 33. F 34. T 35. FPart III: 30%常常是建造旅馆的大型旅馆公司实际上不管理旅馆。

《实用酒店英语》考试试题一

《实用酒店英语》考试试题一一、单项选择题1、在酒店中，以下哪个选项的英文缩写是正确的？A. GM -总经理B. PM -部门经理C. ASM -大堂副理D. FOM -前台接待正确答案是：A. GM -总经理。

2、当客人询问房间价格时，以下哪个表达是正确的？A. The rate for a room is $200 per night.B. The price for a room is $200 per night.C. The cost of a room is $200 per night.D. The fee for a room is $200 per night.正确答案是：A. The rate for a room is $200 per night.3、下列哪个词组不是表示“在……之下”的意思？A. under the tableB. under the circumstancesC. under the weatherD. under the sun正确答案是：C. under the weather二、多项选择题1、下列哪些是酒店前台接待常用的英语表达？A. May I help you?B. What can I do for you?C. How may I address you?D. How may I assist you?正确答案是：ABCD。

2、酒店中，下列哪些情况需要使用“Could you please…?”的句型？A.请客人稍等时B.请客人帮忙时C.请客人确认预订时D.请客人开房门时正确答案是：ABC。

三、判断题3、“Check out”是指“结账离开酒店”。

（）正确答案是：对。

解释：在酒店中，“Check out”是指客人结账并离开酒店，通常在酒店前台进行。

客人需要出示房卡并支付房费，然后离开酒店。

因此，这个表述是正确的。

一年级期末考试英语试题一、听力部分1、请听录音，选出你听到的单词或短语。

酒店英语期末试卷

酒店英语期末试卷内蒙古财经学院职业学院2011—2012学年第一学期《酒店管理》期末考试试卷（A卷）（注：考试结束后，该考试试卷同答题纸一起收回）系别：——————————班级：——————————姓名：————————————一、单项选择题：（每题1分，共15分）１、The word “reservation”equals to （）。

A 、service B、book C、investment D、settle the bill２、“double room” is （）。

A 单人间 B标准间（配两张单人床） C双人间（配一张双人床）D三人间３、ID card is （）。

A、登记卡B、房卡C、信用卡D、身份证４、“walk –in guest” means （）。

A、没有提前预定房间的客人B、走着的客人C、走着进来的客人D、入住的客人５、The word“deposit” in our book refers to（）。

A、存钱B、押金C、取钱D、维修６、All the words below are used in Laundery Services except （）.A、shrinkB、mendC、beverageD、stain７、The words below equals to one another except（）.A、the high seasonB、the busy seasonC、the peak season D. the off season ８、The word “party”in our book refers to （）.A、随行人员、聚会B、党C、聚会D、党员９、The word “cuisine” means （）..A、热辣的B、菜系C、苦干的D、大堂吧１０、Sichuan cuisine is () and contains chili.A、sourB、sweetC、hotD、salty11、The word “miscalculation”refers to（）A 、确认 B、算账C、结账D、算错账12、“PC”is short for（）A、potato chipsB、portable computerC、personal computerD、both B and C13. “Huanlemuchang Hot Pot” in Huhhot is a kind of （）.A bootB boothC buffetD beverage14、The objects below are needed in Recreation Service except ().A、bowlingsB、refreshmentC、bar bellD、billiards15、what should the reservation clerk says first when he/she answers the phone?A、Reservatons, may I help you?B、welcome to our hotel.C、please come to our hotelD、please nojoy your stay.二、多选题：（每题2分，共20分。

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）A：OK ,sir . （什么时候？）B：From May 1st.A：（几个晚上？）B：For three nights .A：（您一行共有多少人呢？）B：Just my wife and myself .A：（哪种房间你比较喜欢呢，要一张大床房的房间还是两张单人床的房间？）B：Twin-room ,please .A：Could you hold the line ,please ? （我要查查这几天有没有房间。

）（先生，让您久等了。

）We have a twin-room with windows at RMB288 and without windows at RMB258, Which would you prefer?B：We’ll take the one with windows .A：Certainly ,sir .May I have your name and initials ,please ?B：Yes ,it’s Caruthers T.E.Part TwoA: Good evening. （有什么可以帮助您的，先生？）B: （三个星期前，我预定了一间带窗的两张单人床的房间）I’m Caruthers T.E.A: Just a moment, please, Mr. Caruthers. （我查看一下今天的预订单）. …Sorry to have kept you waiting, sir. Yes, you have reserved a twin-room with windows from today to the 3rd.B: Yes, exactly.A: （请出示您的护照）Thank you, sir. _______________________________________________________（请您填一下这张登记表。

）B: Ok. Here you are. Is it all right?A: Yes, thanks. （您打算怎么付款，现金还是信用卡？）B: （我能用旅行支票付费吗？）A: Certainly. Here’s the key to Room 808. Please keep it. ________________________________________________________（晚安，并预祝您入住愉快。

）B: Thank you.Part ThreeA：__________________________________________(您想喝点什么呢，先生?) B: I'd like some tea._______________________________(你们这里都有些什么茶？)A: We have black tea and green tea.______________________________ (请问你想喝什么茶？)B: I don't know. __________________________________(你能给我推荐下么？) A: I suggest you to have some green tea. Green tea has a cooler flavor,_________________________________(夏天喝很好.)B: Ok, I'd like a pot of Biluochun (碧螺春).四、判断对错（每题1分，共10分）1. A cashier should remind his client to keep the exchange slip well. (）2. Telephone service is round the clock and free of charge in the hotel. （）3. After registration, the receptionist should wish the guest an enjoyable stay at the hotel. （）4. Guests feel pleased when the room attendant calls them by the names. （）5. The room attendant should never touch the banknotes or documents on the desk when cleaning the guestroom. （）6. Honesty is the best policy. （）7. The hotel staff should report the problems to the superior no matter what it is.（）8. When you must leave during the meal, you should put your napkin on the chair and fold it carefully, but never take it away with you. （）9. Some hotels accept guests’ personal checks （）10. Room service means to do service in the guestroom. （）五、阅读理解题.（每题１分，共１０分）Americans like to travel on their yearly holiday. Today, more and more travelers in the United States are spending nights at small houses or inns instead of hotels. They get a room for the night and the breakfast the next morning.Rooms for the night in private (私人) homes with breakfast have been popular with travelers in Europe for many years. In the past five to ten years, thesebed-and-breakfast places have become popular in the United States. Many of these America’s bed-and-breakfast inns are old historic buildings. Some bed-and-breakfast inns have only a few rooms, others are much larger. Some inns do not provide telephones or televisions in the rooms, others do.Staying in a bed-and-breakfast inn is much different from staying at a hotel. Usually the cost is much less. Staying at an inn is almost like visiting someone’s home. The owners are glad to tell about the areas and the interesting places to visit. Many vacationers say that they enjoy the chance to meet local families.1. Americans like to take to a holiday trip____.A.every yearB.every seasonC.every monthD.twice a year2.Nowadays more American travellers prefer spending nights at______.A.big hotelsB.colleges and universitiesC.their relatives’ homesD. small houses and inns.3.According to the passage，which of the following is true?A.Travellers can get breakfast and lunch at small houses or inns.B.There are only a few rooms in all kinds of small inns.C.In some inns travellers can's watch TV in the rooms.D.It is more expensive to spend nights in private homes.4.Rooms for the night in local families have been popular in ____for many years.B.EuropeC.AmericaD.Africa５．Many of these America’s bed-and-breakfast inns are __________.A.old buildingsB.new buildingsC.tall buildingD.small houseRossiya HotelI read an article in the newspaper yesterday that the Hotel Rossiya in Moscow is the largest one in the world. It is a 12-story building that has 3,200 rooms. It can accommodate 6,000 guests. It has 15 restaurants and 93 lifts. About 3,000 people work in the hotel. The ballroom is known as the world’s largest. Furthermore, there is a21-story “Presidential tower”in the central courtyard. Local residents are not allowed to live in the hotel. Foreigners are charged 16 times more than the usual very low rate charged to Russian officials.6. Which is the largest hotel in the world?A. Hilton HotelB. Trade HotelC. the Great Wall HotelD. Rossiya7. How many people can this largest hotel accommodate at one time?A. 3,200B. 6,000C. 930D. 3,0008. How many people work in this largest hotel?A. 3,200B. 6,000C. 930D. 3,0009. Which part of the hotel is known as the largest in the world?A. The Presidential tower.B. The Central courtyard.C. The Ballroom.D. The Suite.10.Foreigners have to pay __________ more than the usual rate Russian officials pay.A. 16 timesB. 21 timesC. 12 timesD. 6 times五、回答问题.（共１0分）１、Ｗhat services isThe Front Office responsible for ?（4分）２、Do you know how many ways in which the guests can usually pay their hotel bills?（6分）。