065饭店英语期末考试卷
酒店管理英语期末考试题及答案
酒店管理英语期末考试题及答案# 酒店管理英语期末考试题及答案一、选择题（每题1分，共10分）1. What is the term for the process of booking a room in a hotel?A. Check-inB. Check-outC. ReservationD. RegistrationAnswer: C2. Which department in a hotel is responsible for maintaining cleanliness and orderliness of the rooms?A. Front DeskB. HousekeepingC. Food and BeverageD. SecurityAnswer: B3. What does the acronym "F&B" stand for in the context of hotel management?A. Front and BackB. Food and BeverageC. Facilities and BuildingD. Finance and BankingAnswer: B4. In hotel management, what does "ADR" refer to?A. Average Daily RateB. Average Dining RoomC. Additional Dining RoomD. Annual Discount RateAnswer: A5. What is the primary function of a hotel's concierge service?A. Room cleaningB. SecurityC. Providing information and assistance to guestsD. Food serviceAnswer: C6. The term "upselling" in hotel management refers to:A. Selling items at a higher price than usualB. Selling items at a lower price to increase salesC. Selling additional services to guestsD. Selling items without any negotiationAnswer: C7. What is the first step in the process of a guest checking into a hotel?A. Paying the billB. Receiving the room keyC. Presenting identificationD. Entering the hotel lobbyAnswer: D8. Which of the following is NOT a common amenity provided by hotels?A. TelevisionB. MinibarC. Personal chefD. Wi-FiAnswer: C9. What is the term used to describe the percentage of available rooms that are occupied by guests?A. Occupancy RateB. Turnover RateC. Revenue Per Available RoomD. Average Length of StayAnswer: A10. The acronym "GDS" in hotel management stands for:A. Global Distribution SystemB. Guest Data SystemC. General Departmental ServicesD. Guest Driven SolutionsAnswer: A二、填空题（每题1分，共10分）1. The front desk is often the first point of contact for guests, and it is responsible for ________ and ________.Answer: check-in; check-out2. A hotel's ________ is a key performance indicator that measures the average revenue generated per available room. Answer: RevPAR3. The ________ department in a hotel is responsible for the preparation and service of food and beverages.Answer: Food and Beverage4. In hotel management, ________ is the process of maintaining the cleanliness and appearance of guest rooms. Answer: Housekeeping5. A ________ is a person who assists guests with their travel plans, reservations, and other requests.Answer: Concierge6. The ________ rate is the average rate charged for rentinga hotel room per night.Answer: Average Daily Rate (ADR)7. The ________ is the percentage of rooms in a hotel that are occupied by guests.Answer: Occupancy8. A ________ is a document that outlines the terms and conditions of a guest's stay at a hotel.Answer: Contract9. The ________ is the process of ensuring that a hotel's rooms are prepared for new guests after a check-out.Answer: Turnover10. A ________ is a person who manages the overall operations of a hotel.Answer: Hotel Manager三、简答题（每题5分，共20分）1. Explain the importance of customer service in hotel management.Answer: Customer service is crucial in hotel management as it directly impacts guest satisfaction and loyalty. Excellent customer service can lead to positive reviews and word-of-mouth referrals, which are vital for attracting new guests and maintaining a good reputation. It also contributes to repeat business, as satisfied guests are more likely to return.2. Describe the role of a hotel's marketing department.Answer: The marketing department in a hotel is responsible for promoting the hotel's brand and services to potential guests. This includes creating marketing campaigns, managingthe hotel's online presence, coordinating events, and working with travel agents and tour operators. They also analyze market trends to identify opportunities for growth and。
酒店英语期末考试
1.What are the responsibilities of a receptionist?2.What are the responsibilities of a room attendant ?3.Guest:Your name is Mark brown. You’d like to reserve a single room away from the streetfrom 12 to 15 April. You are calling the hotel.Receptionist: You answer the phone and accept the booking.4.Guest: Your name is Mary Liu. You are in room 1234 and you want to check out. When yousee the bill you find there is a laundry charge for 68 yuan, but you did not use the laundry service.Cashier: when the guest complains about the overcharge, you recheck the bill and find that you have really made a mistake. You apologize to the guest and make out another bill.5.Guest: you are the guests and have come to the restaurant with a reservation. You havereserved a private room in 301.Hostess: lead the guests to their room and take the menu for the guests.Waitress: take order for the guest.Guests: You have no idea about the Chinese dish. You ask the waitress to recommend some dishes.Pickled cucumber 酱黄瓜Steamed beaf balls 蒸牛肉丸Kong Pao Chicken Jacket potato 带皮烤的马铃薯Spicy Chicked 怪味鸡Fried mandarin fish in squirrel shape松鼠桂鱼Twice-cooked pork slices 回锅肉Beijing roast duck 北京烤鸭Sweet and sour pork 咕噜肉填空和是非题在第一二单元短对话表格题第三单元词组翻译和句子翻译以第一第二单元测试题为主IV. Answer the following questions. (2*10)1.As a receptionist, how do you confirm a guest’s reservation?Repeat the information the guest provides, such as the guest’s name, the room type, guest’s arrival and departure dates, special preference, etc..2.Do you know how many types of room a hotel can usually provide?There are usually 7 types of room in a hotel and they are single room, double room, twin room, triple room, junior suite, business suite and deluxe suite.3.As a receptionist, what would you say if you don’t know the spelling of a guest’sname?How do you spell your name, please?4.As a bellman What would you say if you are not sure which one is the guest’ssuitcase?Could you tell me some features of your suitcase, please?5.Do you know how many ways in which the guests can usually pay their hotelbills?There are usually 5ways: traveler’s check, credit card, personal check, cash and foreign currency.6.As a cashier, if a guest complains his bill is wrong, what would you say to him?7.What would the housemaid say when it’s inconvenient for a guest to haveturn-down service?When would you like me to do the service?8.As a housemaid, what would you say when a guest has a special request forcleaning his room?I’ll be glad to do it for you?9.How do you express that you are pleased to serve guests?We are always at your service.10.Can a room attendant buy something for the guest while working withoutsuperior’s approval? Why or why not?No. it’s against the hotel policy.11.What does the guest usually request if he wants to meet his friends in his room inthe morning?He/She usually wants the room made up early.12.As a room attendant, what would you do if the ill guest calls you and tells you thename of the medicine he wants?Help the guest to see a doctor first.13.As a room attendant, what would you do if you can’t go shopping for a guest?Apologize first and ask for someone else to do it.14.What would you do if there is no food or beverage that the guest ordered?Apologize and recommend a different dish or drink.15.What should a receptionist do if he or she has something unclear about thereservation?Ask the guest again to make it clear.16.What would you say if you want to ask for the guests food order?May I have your order now, Sir/Madam?17.What would you do if a guest is not familiar with the food on offer?Recommend certain food to the guest.18.How do you ask whether you can serve the dishes or not?Excuse me, may I serve the dishes to you?19.What would you say to a guest to ask him or her to wait whild you are preparingthe bill?I’m sorry! I’ll check it. Please wait a moment.20.As a cashier, how can you check whether a bill is correct?Show the bill to the guest and ask him to check it.。
酒店英语期末考试试卷
A 、WouldB 、MustC 、May 2. I would like to ________ a room, please. A . order B 、book C 、see 3. It 's very kind ___________ you to help me. A . of B 、toC 、byD 、4. What' s the ________ for a double room?A. rightB. rate C 、money D 、for D 、Am D 、look for试卷代码:南京城市职业学院2015-2016学年度第二学期酒店管理专业 酒店英语期末考试试题1、Good morning.________ I help you? A. with B. of C 、by D 、for6. ______________________________ Excuse me, sir. You n eed to the form.A. fill inB. fill on C 、fill of D 、fill for7. ______________________________ We are look ing forward to you. A. see B. saw C 、seeing D 、sees8.1'm afraid we are fully booked ___ the 5th. A. with B. ofC 、byD 、for 9. Do you want to pay ___ cash or _____ credit card.A. in inB. by by C 、by in D 、in by10. The porter will show you ____ your room. A. with B. to C 、by D 、for 11. My flight will leave _ 6 pm today.A. withB. on C 、atD 、for12. The hotel is full and there is some one __ your room.A. takeB. To take C 、takes D 、taking班级： __________________ 学号： ________________ 姓名： ______________2016年6月单选题（每题 1分，共20分）13. Let me ______ y ou with your luggage.1分，共10分）G: Good eve nin g, I have a reservati on un der the n ame of Mr. Tomli nson. R: Ok .I've found it. Checking out on the 27th? G: That's right.R: Can I take a credit card for the deposit?G: Yes, sure. Also, 1 d like a non-smok ing room please.R: Certainly madam. Here s your key. Your room is on the 7th floor and on the left. Room 781. Check-out time is at 12:00 noon. By the way, you are from America, 1 m right?A: Good morning . What can I do for you, sir ?D 、to helpA. helpB. helping C 、helps 14. _____________ May I t he curta in? A. draw B. Turn on C 、turn off D 、make up 15. _____ t he way, how long will it take to clean the room? A. With B. On C 、By D 、For 16.________________ Ca n you the air con diti oning? A. draw B. Turn on C 、turn off17.________________________________ Do you want these shirts to be __________________________ ?A. starchB. starches C 、starched 18. ____________________ L et me help you your luggage?A. byB. with C 、on D 、of 19」hope you will ______ a morning call at 7:00. A. arrange B. arrangesC 、arranged20」'll ask a porter to_____ your luggage. D 、make up D 、starchi ng D 、makingC 、take care offD 、look 、根据对话填写入住单（每题G: You are right. And 1 ll stay in your hotel for 4ni ghts. 、根据情境完成对话.（每题2分，共40分）B： Yes, （我想预定一间房间。
饭店英语考试题及答案
饭店英语考试题及答案一、选择题（每题2分，共20分）1. What is the most common way to greet a guest in a restaurant?A. Good morning/afternoon/evening.B. Welcome to our restaurant.C. How can I help you?D. What's up?答案：A2. When taking an order, which of the following is NOT correct?A. Could you repeat that, please?B. I'm sorry, we don't have that.C. Can I take your order now?D. Just a moment, please.答案：D3. If a guest asks for the restroom, you should say:A. It's over there.B. Go straight and turn right.C. You can't use it.D. I'll show you the way.答案：B4. What does "table for two" mean?A. A table for two people.B. A table for two dishes.C. A table for two hours.D. A table for two types of food.答案：A5. If a guest wants to pay the bill, you should:A. Take the bill to the cashier.B. Ask for the payment method.C. Give them the menu.D. Offer more food.答案：B6. Which of the following is NOT a type of beverage?A. Coffee.B. Tea.C. Juice.D. Rice.答案：D7. What is the polite way to ask a guest to wait?A. Hurry up, please.B. Wait a moment, please.C. I'm in a rush.D. You're next.答案：B8. If a dish is not available, you should:A. Apologize and offer a substitute.B. Ask the guest to wait.C. Ignore the request.D. Charge extra for a different dish.答案：A9. What does "check, please" mean?A. The guest wants to check the menu.B. The guest wants to see the bill.C. The guest wants to check the quality of the food.D. The guest wants to check the temperature.答案：B10. Which of the following is the correct way to say "enjoy your meal"?A. Have a good meal.B. Eat well.C. Enjoy your food.D. All of the above.答案：D二、填空题（每空1分，共10分）1. When a guest enters the restaurant, you should greet them with a warm "______".答案：welcome2. If a guest is allergic to certain foods, you should ask them about their "______".答案：allergies3. The phrase "______" is used to confirm the order with the guest.答案：That will be all4. To offer a drink, you can say, "Would you like something to "______"?"答案：drink5. If a guest needs assistance, you should say, "Can I be of "______" to you?"答案：assistance6. When a guest is ready to leave, you can say, "Thank you for dining with us, have a "______" day."答案：nice7. The phrase "______" is used to ask if the guest is ready to order.答案：Are you ready to order8. If a guest wants to split the bill, you should say, "We can "______" the bill for you."答案：split9. When a guest compliments the food, you can respond with, "Thank you, we're glad you enjoyed your "______".答案：meal10. If a guest asks for the Wi-Fi password, you can say, "The password is '______'."答案：[具体密码]三、简答题（每题5分，共20分）1. What should you do if a guest complains about the service?答案：Apologize sincerely, listen to their concerns, and try to resolve the issue promptly. If necessary, involve a manager to ensure the guest's satisfaction.2. How can you make a guest feel welcome in a restaurant?答案：Greet them warmly, make eye contact, and offer assistance. Ensure they are comfortable and attend to their needs throughout their visit.3. What is the importance of being knowledgeable about the menu?答案：Being knowledgeable about the menu allows you to answer questions, make recommendations, and ensure that guests have a positive dining experience.4. How can you handle a situation where a guest requests a dish。
中职饭店英语试题及答案
中职饭店英语试题及答案一、选择题（每题2分，共20分）1. What is the most common way to greet a guest in a hotel?A. HelloB. Good morning/afternoon/eveningC. HiD. Hey答案：B2. Which of the following is NOT a service provided by a hotel?A. Room serviceB. Laundry serviceC. Fitness centerD. Car rental答案：D3. If a guest wants to check in, what should the receptionist do?A. Show them to their roomB. Ask for their ID and reservation detailsC. Offer them a drinkD. Give them a tour of the hotel答案：B4. What does "Do Not Disturb" mean in a hotel?A. The guest wants to be disturbedB. The guest does not want to be disturbedC. The guest is not in the roomD. The guest is sleeping答案：B5. What is the meaning of "check-out" in a hotel?A. To book a roomB. To leave the hotel after stayingC. To pay the billD. To ask for help答案：B6. What is the polite way to ask a guest if they need help with their luggage?A. Can I help you?B. Do you need help?C. Let me carry that for youD. All of the above答案：D7. What is the abbreviation for "room service"?A. RSB. RVC. RRD. None of the above答案：D8. Which of the following is a common amenity in a hotel room?A. A swimming poolB. A minibarC. A tennis courtD. A restaurant答案：B9. What does "front desk" refer to in a hotel?A. The main entranceB. The reception areaC. The dining areaD. The business center答案：B10. What is the purpose of a "hotel directory"?A. To list all the employeesB. To provide information about the hotel's services and facilitiesC. To list all the guestsD. To provide a map of the hotel答案：B二、填空题（每空1分，共10分）11. When a guest checks in, the receptionist should ask for their _______.答案：ID and reservation details12. The phrase "housekeeping" in a hotel refers to the_______.答案：cleaning and maintenance of the rooms13. If a guest wants to make a reservation, they can call the hotel's _______.答案：reservation department14. The term "suite" usually refers to a larger and more luxurious type of _______.答案：hotel room15. A "concierge" is a hotel employee who assists guests with _______.答案：local information and services16. The phrase "room rate" refers to the _______.答案：cost per night for a room17. A "late check-out" is when a guest leaves the hotel_______.答案：after the standard check-out time18. The "lobby" is the _______ area of a hotel.答案：main entrance or reception19. A "complimentary" service or item is one that is _______.答案：provided for free20. "Banquet facilities" are used for hosting _______.答案：large events or parties三、简答题（每题5分，共20分）21. What are the typical services provided by a hotel concierge?答案：A hotel concierge typically provides services such as making restaurant reservations, arranging transportation, offering recommendations for local attractions, and assisting with special requests.22. Explain the difference between a "single" and a "double" room in a hotel.答案：A single room is designed for one person and usually contains one bed. A double room, on the other hand, is intended for two people and typically has either a double bed or two single beds.23. What is the process a guest goes through when checking out of a hotel?答案：The process of checking out usually involves the guest returning their room key to the front desk, settling any outstanding bills, and possibly providing feedback about their stay.24. Describe the role of a hotel receptionist.答案：A hotel receptionist is responsible for greetingguests, checking them in and out, handling room assignments, answering guest。
饭店情景英语期末考试试卷
饭店情景英语期末考试试卷班级：姓名：2009 —2010学年第二学期期末考试试卷（共 100 分）I. Translate the following phrases (1’*20=20’)1. 多功能厅2. 家外之家3. 过路客人4. 东方明珠电视塔5. 代看小孩服务6. 电话号码本7. 做晚床8. 休息厅酒吧9. 头一道菜10. 大食客11. easy over 12. a highly organized commercial entity 13. a senior citizen 14. For your information15. back and forth 16. operational department17. go through the formalities 18. DDD19. group cohesiveness 20. Chateau Haut LafiteII. Complete the following dialogues: (2’*10=20’)Dialogue 1Hostess (H): Good morning, Hilton Restaurant.Guest (G): Good morning. I’d like to book a table for this Saturday.H: Certainly, sir. ?G: Eight.H: And ?G: At 7 p.m.H: Sorry, sir. ?G: Let me see. OK, 8 o’clock will be all right.H: Thank you, sir. ?G: Mr. Young.H: So it’s Mr. Young, .G: That’s right. Thank you.H: Thank you for calling, Mr. Young.Dialogue 2Waiter: Good morning. Can I help you?Guest: Yes. .Waiter: Chinese or western?Guest: Chinese breakfast. Give me .Waiter: All right, sir. Anything else?Guest:?Waiter: Yes, they are very delicious, especially the sliced noodles and the seafood noodles.Guest: Very well. I’ll take .Waiter: OK. One meat dumpling, one steamed roll, one fried bread stick, one sliced noodles and two seafood noodles. Is that all?Guest: Yes, that’s right.Waiter: Just a moment, please. .III. Say the following sentences in a more courteous way: (2’*10=20’)1. “That’s our cheapest room.”2. “I’m on my break right now!”3. (On the phone) “Hello… Wan Hao.”4. “You want more towels?”5. “Sorry, that’s not my department.”6. “I can’t do it!”7. “You want cream?”8. “Dining room’s closed.”9. “What’s the problem?”10. “Yeah? A cup of coffee?”IV. Discussion: (5’*4=20’)1. Please name some of the duties carried out by the Front Office staff.2. Do you agree that the Housekeeping Department is the backbone of a hotel? Why?3. How would you define “high quality service”?4. Can you enumerate the goals for running a hotel?V．Role-play: (10’*2=20’)1. Work with your partner to make a dialogue by yourselves according to the following given scene.A: a host or hostess who is in charge of taking reservations for the restaurant.B: a guest. She wants to hold a party this weekend for her boyfriend, who has been promoted several days before. She plans to invite some of their good friends to the party, so she needs a private room, some champagne, and some light music.Scene: The guest is told that there is no vacant private room available for the time she needs. But the host or hostess promises to try his or her best. At last, the guest is arranged in the main dining room to have their dinner first; then she and her friends will get a private room to have a spectacular celebration.2. Work with your partner to make a dialogue by yourselves according to the following given scene.You’re a service staff member in a restaurant. One day, there comes a very picky guest in your restaurant. He seems to be dissatisfied with everything and everyone in the restaurant: the tableware, the music, the dishes, and even the atmosphere. Try to handle the complaints from the guests properly one by one. And at last, despite his particular and difficult personality, you make him feel happy with you and your restaurant.。
《饭店英语》期终考试试卷
班级：_________________________ 学号： ___________________ 姓名：__________________密封线《饭店英语》期终考试试卷2009—2010学年度第一学期适用对象：08旅管考试时间：60分钟I : 英汉互译（2×10=20 分）离开时间 ____________ 标准时间 ______________传真号 ___________ 退房 _________________钥匙卡 ___________ registration card __________Local call ___________ booking tickets __________Guest signature __________ Area code _____________II 翻译下列句子（3×10=30分）1．欢迎来到我们宾馆？____________________________2. 欢迎您再来。
____________________________3. 请接受我们的歉意Please ______our _______4. 我能为您做些什么吗？Is there ____ I can do _____ you ?5. 请明早6点叫我起床Please ____ me _____ at 6:00 following morining .6. 请问您要多少份？______ ______copies would you like, please?7. 祝您愉快_____________________8. 请在这张钥匙卡上签上您的名字Please _____ your name on this _____ ______.9. 对不起让您等了这么长时间_____ ______ to have kept you ______ so long10. 您喜欢吃点什么？______ would you like to ______?III 阅读理解 (20 分)Hellen keller was a very bright and beautiful girl. At the age of six months she could already say a few words. But before she was two years old , she was badly ill. She could not see or hear, and soon she could not even talk. Since then Hellen had to fight for what she wanted.When she was six,her parents invited a teacher for her. With the help of the teacher, she began to see and hear the world around her through her hands. She learnd to read the books for the blind. The teacher took Hellen for long walks and told her about all the beautiful sights. Hellen touched flowers, climbed trees and smelled a storm before it came. She also learned how to swim and ride a horse.After she grew up, she became a famous writer im Amercia. Her first and most famous book is “the story of my life”. Her story has brought new hope to many blind and deaf people. It gave light to those in darkness and encouraged them to live and work1、 When could Hellen Keller already say a few words?A. at the age of twoB. at the age of a year and a halfC. at the age of six monthsD.when she was six years old2. Why couldn’t Helen see or hear later?A. Helen was badly illB. she had a traffic accidentC. Helen was very tiredD. she became very lazy3. How could Helen begin to see and hear the world around herA. with the help of her parents B with the help of her uncleC.with the help of her friends.D. with the help of her teacher.4. After helen grew up , she became a famous_______A. doctorB.scientist C,singer D. writer5. Her story is quite important to ____peopleA. ordinaryB. ableC. disabled D famousIV 请用英语写出五种房间类型，五种餐具名称，五种食物名称。
酒店英语考试试卷A卷(答案)
期末考试《酒店英语》（A 卷）参考答案及评分标准一、选择题（下列各题的备选答案中只有一个选项是正确的，请将正确答案填在10分）A. knowledgeB. preservationC. developmentD.B and C 2.Resources are a fundamental _______ in the development of tourism. parison position pliment ponent3. The Yangtze River is nearly 6300 kilometers in _______ .A. wideB. longC. widthD. length 4.The most important factors for the travel agents to succeed are ______. A.good management and good service B.good officesputer reservations systemsD.fare quotations and ticketing skills 5. _______ the temperature, _______ water turns into steam. A. The high, the fast B. Higher, faster C. The more higher, the faster D. The higher, the faster6.As China's economy shifts to a more market system, the domestic travel industry will face increasing _____ in a more highly competitive environment.A.changesB.chargesC.challengesD.chances 7. Our company is _______ of other makers of spare parts for the airplane.A. in advanceB. aheadC. abreactD. in front8. People on vacation often go to_______ to rest or play or to meet other people.A. major citiesB. airportsC. resortsD. ground transportation9. A hotel's_______comes from payments made for the use of its rooms and other facilities.A reservations B. file C. income D. responsibility 10. Local people usually see tourism as ______. A.an opportunity to make a profit B.an opportunity to create jobs C.a cultural and employment factorD.a wealth factor in the economy of their jurisdictions二、判断题（下列说法正确的请用 “T ” 表示，错误的请用“F ” 表示，请将正确答分，共10分）Shanghai: a City for Cuisine ExplorationShanghai offers a dazzling variety of food and provides and opportunity for cuisine exploration by learning to use chopsticks. Stylish dining is one area where Shanghai leaves Beijing in the dust. Eating out in Shanghai is about more than just the food: it is a social lubricant, a time when families get together and a major form of recreation for Shanghai ’s chic elite. While friends in the west go out for a beer, the Shanghainese will choose a meal punctuated with numerous shots of rice wine. Even if you are a regular customer at your local Chinese restaurant back in America you won ’t necessarily find yourself at home with Chinese cuisine in China. You ’ll find no fortune cookies or chop suey in Shanghai and only the occasional prawn cracker. Most top-end Chinese restaurantsin Shanghai have some kind of English menu but even these don ’t include the more interesting dishes. Go with your Chinese friends and let them order. In general it is always better to eat Chinese food in a group as you ’ll get a better variety of dishes. Restaurants often have set meals for a table of 10, which isespecially useful if you have to hold a banquet for some bigwig. Chinese habitually over-order. Most Chinese eat early, at 6 or 7 pm, but lots of trendy late night Shanghai-style eateries buzz 24 hours a day.If you are on a tight budget, it’s worth knowing that some of Shanghai’s most famous restaurants often have a cheaper, less fancy downstairs option serving snacks and cheaper main dishes. Also check for extra charges like tea and napkins and send these back if you don’t want them.Epicureans will tell you that the key to ordering Chinese dishes is to get a variety and balance of textures, tastes, smells, colors and even temperatures. Most Chinese will order at least one cold dish, a main dish, and a watery soup to finish off. Note that both soup and rice are normally served at the end of a meal as fillers, so if you want them to come first you’ll have to tell the waiter.Lying along the eastern coast of China and being one of the country’s five biggest port cities, Shanghai have been thronged with traders from all over the world since the Opium War and have been densely populated by inland immigrants and foreign business people ever since. In the wake of economic growth, the major Chinese regional cuisines poured into Shanghai one oater another. By the 1920s, nearly a hundred styles of restaurants featuring Cantonese, Sichuan, Beijing, and many other regional foods, and even Buddhist vegetarian food and Muslim feasts, together with Shanghai local dishes and Western cafes, had emerged in Shanghai. “Satisfying eating in Shanghai” is actually not a recent expression, but was in use as much as 150 years ago.Shanghai style cuisine is actually a mixture of Chinese regional cuisines and it has indeed brought together the different local tastes, cooking techniques and specialties. Moreover, since the economic reforms and opening up to the outside world, Shanghai has become China’s biggest international metropolis. Western style cafes, bars and restaurants have been mushrooming, where local residents and international visitors can find authentic German beef burgers and beer, French snails and wine., Russian pottage soup and caviar, Italian macaroni and spaghetti, Japanese sashimi and sushi, Korean barbecues and kimgee, American fried chickens and doughnuts, Mexican Tacos, and many, many others.Judge, according to the text, whether the following statements are true（T）or false（F）. 1.（T ）Dining in Shanghai is more stylish than that in Beijing.2.（T ）the Shanghainese choose a meal punctuated with numerous shots of ricewine.3.（F）The most expensive Chinese restaurants definitely cover all the mostinteresting dishes.4.（ F ）Chinese people are economical, and they never order more than they canfinish.5.（F）Chinese people always have dinner at 6 pm to 7 pm.6.（F）You cannot buy snacks in the famous restaurants in Shanghai.7.（T）Soup is usually served at the end of the meal8.（T ）Shanghai is a coast city lying in the east of China.9.（T）Foreign guests can enjoy the authentic German beef burgers and beer inShanghai.10.（T ）Shanghai is the biggest international city in China.三、完形填空（下列各题的备选答案中只有一个选项是正确的请将答案填在答题框内。
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《饭店英语》课程期中（末）试卷
考试时间：100分钟 适用班级：065班 注 意 事 项 1. 请首先按要求在试卷的标封处填写您的姓名、班别和学号。 2. 请仔细阅读各种题目的回答要求，在规定的位置填写您的答案。 3. 不要在试卷上乱写乱画，不要在标封区填写无关内容。 题号 得分 一 二 三 四 五 六 七 总分 评卷人
评分人
一、选择正确的中文意思并将其代号填入相对应的英语短语前的括号中。（20 分，每小题 2 分） a. 床头柜 （ ）（1） Accountant （ （ （ （ （ （ （ （ （ ）（2） ）（3） ）（4） ）（5） ）（6） ）（7） ）（8） ）（9） Surcharge Chambermaid Wardrobe Night stand Mend Indemnity Spirits Cafeteria b. 衣柜 c. 会计 d. 额外费用 e. 客房女工 f. 自助餐厅 g. 缝补 h. 使着迷 i. 烈酒 j. 赔偿金
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三、判断下述表达，对的填 T ，错的填 F。（10 分，每小题 1 分） ( ) (1) High quality service is dependent on the waiter and the diner. ( ( ( ( ( ) (2) The term “白酒” in Chinese is the same as the “white wine”. ) (3) At a western dinner, white wine is usually served with fish. ) (4) The room attendant needn’t wash the dirty shirt the guest left in the waste-pan. ) (5) A baby-sister is a small chair for a little child to sit in. ) (6) A chambermaid can make up the room and look after the guest’s children at the same time. ( ( ( ( ) (7) A headwaiter is the leader of a restaurant. ) (8) Housekeeping Department is usually the largest department in a hotel. ) (9) Whenever a guest needs something extra, the room attendant should promise to offer it. ) (10) The room attendant needn’t put the guest’s letters, papers, or money into good order when cleaning the room.
《饭店英语》期中（末）考试卷
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（10） This coin ______________gold.
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（11） After a whole day’s galloping, the horse _____________. （12） Every citizen should _____________the cleanliness and good order of our city. （13） Would you ____________continental breakfast or American breakfast? （14） China’s tourism industry has __________a lot to her construction. （15） ________ you are on your feet, hand me down the tin of peaches, will you? 得 分
《饭店英语》期中（末）考试卷
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台山市技工学校文化理论课试卷
台山市技工学校 2007-2008 学年度第二学期
（1） （2） （3） （4） （5） （6）
The girl ________________ the young man’s invitation to the party. Now the walk-in guest _________________the check-in formalities. Don’t worry, madam. I _______________the matter right away. The Housekeeping Department is ______________ the arrival of VIPs by the Front Office. The guest _________________heart attack for twenty years. In China, people often __________guests with tea instead of coffee. When in trouble, you should never ______________. As winter ________________the weather became colder. Chinese painting can ____________as far back as 2500 years ago.
）（10） Fascinate
得
பைடு நூலகம்
分
评分人
二、根据句意选择正确的词组并填入其适当的形式。（30 分，每小题 2 分） turn down inform of attend to suffer from see to treat go through give up approach since trace care for give out make of contribute
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分
评分人
9. A Chinese dinner wouldn’t be complete without a soup.
五、翻译。（20 分,每小题 2 分） 1. It’s necessary for us to help and learn from each other. 10. Red wines are served at room temperature with red meats, such as beef, lamb and game. 2. The Back of the House includes many departments, such as Accounting, Security, Personnel and Training, and so on.
台山市技工学校文化理论课试卷
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3. The first paper money looked more like a note from one person to another than the paper money used today.
评分人
四、完成下列对话。（20 分，每空 2 分） Situation A : Providing something extra. A guest (G) calls in the floor attendant (A). A: Good morning, sir. ______________________? G: Good morning. Could you bring in a cot for our little Tom? A: I see, sir. But I’m afraid you’ll have to _____________________________for it. G: But why must we get in touch with the Front Office? A: It’s_______________________, madam. You will be required to do the formalities there and it will ________________________. G: ___________________? A: It’s 20US dollars per night. Situation B : Baby-sitting service. A guest (G) calls in the chambermaid (C). C: Good evening. _____________________? G: Good evening. I am going to attend a party this evening. Could you look after our little boy till midnight? C: I understand. But according to ____________________, I cannot look after the baby and do my job properly _______________________. G: What shall we do then? C: Don’t worry. We have _________________. The baby sitters are all well educated and reliable. G: Great! _____________________? C: It’s 20 yuan an hour, for a minimum of four hours. 8. Needless to say, the laundry service is a must of the Housekeeping Department. 7. There is a linen room under the control of a linenkeeper, who is directly responsible to the head housekeeper. 6. I was driving a long distance bus when it began to snow hard. 5. The standard hotel rooms in China are simple, functional, clean and comfortable. 4. All hotels are concerned with the comfort and convenience of their customers.