酒店英语-题库带答案
酒店管理英语期末考试题及答案
酒店管理英语期末考试题及答案# 酒店管理英语期末考试题及答案一、选择题（每题1分，共10分）1. What is the term for the process of booking a room in a hotel?A. Check-inB. Check-outC. ReservationD. RegistrationAnswer: C2. Which department in a hotel is responsible for maintaining cleanliness and orderliness of the rooms?A. Front DeskB. HousekeepingC. Food and BeverageD. SecurityAnswer: B3. What does the acronym "F&B" stand for in the context of hotel management?A. Front and BackB. Food and BeverageC. Facilities and BuildingD. Finance and BankingAnswer: B4. In hotel management, what does "ADR" refer to?A. Average Daily RateB. Average Dining RoomC. Additional Dining RoomD. Annual Discount RateAnswer: A5. What is the primary function of a hotel's concierge service?A. Room cleaningB. SecurityC. Providing information and assistance to guestsD. Food serviceAnswer: C6. The term "upselling" in hotel management refers to:A. Selling items at a higher price than usualB. Selling items at a lower price to increase salesC. Selling additional services to guestsD. Selling items without any negotiationAnswer: C7. What is the first step in the process of a guest checking into a hotel?A. Paying the billB. Receiving the room keyC. Presenting identificationD. Entering the hotel lobbyAnswer: D8. Which of the following is NOT a common amenity provided by hotels?A. TelevisionB. MinibarC. Personal chefD. Wi-FiAnswer: C9. What is the term used to describe the percentage of available rooms that are occupied by guests?A. Occupancy RateB. Turnover RateC. Revenue Per Available RoomD. Average Length of StayAnswer: A10. The acronym "GDS" in hotel management stands for:A. Global Distribution SystemB. Guest Data SystemC. General Departmental ServicesD. Guest Driven SolutionsAnswer: A二、填空题（每题1分，共10分）1. The front desk is often the first point of contact for guests, and it is responsible for ________ and ________.Answer: check-in; check-out2. A hotel's ________ is a key performance indicator that measures the average revenue generated per available room. Answer: RevPAR3. The ________ department in a hotel is responsible for the preparation and service of food and beverages.Answer: Food and Beverage4. In hotel management, ________ is the process of maintaining the cleanliness and appearance of guest rooms. Answer: Housekeeping5. A ________ is a person who assists guests with their travel plans, reservations, and other requests.Answer: Concierge6. The ________ rate is the average rate charged for rentinga hotel room per night.Answer: Average Daily Rate (ADR)7. The ________ is the percentage of rooms in a hotel that are occupied by guests.Answer: Occupancy8. A ________ is a document that outlines the terms and conditions of a guest's stay at a hotel.Answer: Contract9. The ________ is the process of ensuring that a hotel's rooms are prepared for new guests after a check-out.Answer: Turnover10. A ________ is a person who manages the overall operations of a hotel.Answer: Hotel Manager三、简答题（每题5分，共20分）1. Explain the importance of customer service in hotel management.Answer: Customer service is crucial in hotel management as it directly impacts guest satisfaction and loyalty. Excellent customer service can lead to positive reviews and word-of-mouth referrals, which are vital for attracting new guests and maintaining a good reputation. It also contributes to repeat business, as satisfied guests are more likely to return.2. Describe the role of a hotel's marketing department.Answer: The marketing department in a hotel is responsible for promoting the hotel's brand and services to potential guests. This includes creating marketing campaigns, managingthe hotel's online presence, coordinating events, and working with travel agents and tour operators. They also analyze market trends to identify opportunities for growth and。
高一英语酒店英语单选题50题
高一英语酒店英语单选题50题1.There are several ways to book a hotel room. You can book online, by phone or _____.A.in personB.on personC.at personD.with person答案：A。
本题考查固定短语“in person”表示“亲自”。
选项B、C、D 均为错误搭配。
2.If you want to book a room for July 15th, you can say “I want to book a room for ______.”A.fifteenth JulyB.July fifteenC.the fifteenth of JulyD.July the fifteen答案：C。
日期的正确表达是“the+序数词+of+月份”。
选项A、B、D 均为错误表达。
3.You can book a hotel room in advance to ensure you have a place to stay. “In advance” means ______.terB.earlyC.sometimesD.never答案：B。
“in advance”表示“提前”，与“early”意思相近。
选项A“later”表示“稍后”；选项C“sometimes”表示“有时”；选项D“never”表示“从不”。
4.When booking a hotel room, you need to provide your name, contact information and _____.A.arrival dateB.leaving dateC.arrive dateD.leave date答案：A。
预订酒店房间时需要提供到达日期，“arrival date”是正确表达。
选项B“leaving date”是离开日期；选项C“arrive date”和选项D“leave date”表达错误。
酒店英语考试试卷A卷(答案)
期末考试《酒店英语》（A 卷）参考答案及评分标准题号一二三四五六总分得分一、选择题（下列各题的备选答案中只有一个选项是正确的，请将正确答案填在答题框内。
每题1分，共10分）得分评卷人题号12345678910答案 D D D A D C B CCC1.Tourism contributes to both ______ of the world's cultural heritage. A. knowledgeB. preservationC. developmentD.B and C2.Resources are a fundamental _______ in the development of tourism. parisonpositionplimentponent3. The Yangtze River is nearly 6300 kilometers in_______ .A. wideB. longC. widthD. length 4.The most important factors for the travel agents to succeed are ______. A.good management and good service B.good officesputer reservations systemsD.fare quotations and ticketing skills5. _______ the temperature, _______ water turns into steam. A. The high, the fastB. Higher, fasterC. The more higher, the fasterD. The higher, the faster6.As China's economy shifts to a more market system, the domestic travel industry will face increasing _____ in a more highly competitive environment.A.changesB.chargesC.challengesD.chances7. Our company is _______ of other makers of spare parts for the airplane.A. in advanceB. aheadC. abreactD. in front8. People on vacation often go to_______ to rest or play or to meet other people.A. major citiesB. airportsC. resortsD. ground transportation9. A hotel's_______comes f rom payments made for the use of its rooms and other facilities.A reservationsB. fileC. incomeD. responsibility10. Local people usually see tourism as ______. A.an opportunity to make a profit B.an opportunity to create jobs C.a cultural and employment factorD.a wealth factor in the economy of their jurisdictions 二、判断题（下列说法正确的请用“T ”表示，错误的请用“F ”表示，请将正确答案填在答题框。
《实用酒店英语》考试试题一
《实用酒店英语》考试试题一一、单项选择题1、在酒店中，以下哪个选项的英文缩写是正确的？A. GM -总经理B. PM -部门经理C. ASM -大堂副理D. FOM -前台接待正确答案是：A. GM -总经理。
2、当客人询问房间价格时，以下哪个表达是正确的？A. The rate for a room is $200 per night.B. The price for a room is $200 per night.C. The cost of a room is $200 per night.D. The fee for a room is $200 per night.正确答案是：A. The rate for a room is $200 per night.3、下列哪个词组不是表示“在……之下”的意思？A. under the tableB. under the circumstancesC. under the weatherD. under the sun正确答案是：C. under the weather二、多项选择题1、下列哪些是酒店前台接待常用的英语表达？A. May I help you?B. What can I do for you?C. How may I address you?D. How may I assist you?正确答案是：ABCD。
2、酒店中，下列哪些情况需要使用“Could you please…?”的句型？A.请客人稍等时B.请客人帮忙时C.请客人确认预订时D.请客人开房门时正确答案是：ABC。
三、判断题3、“Check out”是指“结账离开酒店”。
（）正确答案是：对。
解释：在酒店中，“Check out”是指客人结账并离开酒店，通常在酒店前台进行。
客人需要出示房卡并支付房费，然后离开酒店。
因此，这个表述是正确的。
一年级期末考试英语试题一、听力部分1、请听录音，选出你听到的单词或短语。
酒店英语笔试试卷参考答案
《酒店英语》课程试卷笔试参考答案一﹑Translate the following words and phrase into Chinese. (20 points, 1 point each.)1.客房预定2.单人间3.入住登记服务4.行李员5.打字6.收拾，整理7.开夜床服务8.洗衣房，洗衣店9.投诉，抱怨10.中餐厅11.领班12.生的，一成熟13.青蟹14.信用卡15.餐巾16.健身俱乐部17.高尔夫练习场18.跑步机19.国庆节20.美容二、Choose the best answer. (10 points, 1 point each.)1. B2.B3.A4.C5.D6. A7.B8.D9.C 10.A三、Reading Comprehension. (10 points, 2 points each.)1. B2.A3.D4.C5.B四、Put the following English sentences into Chinese. （20 points, 4 points each.）1.我想确认您的预订。
布朗夫妇订了从十月十日至十月十二日共三晚上的标准间，每晚95元。
我是芭芭拉，我们期待您的光临。
2. 很抱歉听到这些。
我们为给您的不便道歉。
3. 如果您有更多的衣服要洗，请把它放在浴室门后的洗衣袋内。
每天早上洗衣工会来取洗衣袋。
4. 很抱歉饭店现在客满了，但是我们能在二十分钟内给您安排座位。
您可以在大堂喝茶如果您喜欢，一旦有座位我们会叫您。
5.我们想品尝中国菜，但了解不多。
你能否给我们一些建议？五、Put the following Chinese sentences into English.（25 points, 5 points each.）1. What kind of room would you like?2. Housekeeping. Good morning, sir. May I clean the room now?3. What time would be convenient for you?4. May I take you order now?/Would you like to order mow?5. How do you want the steak: rare, under done, medium or well done?六、Making a dialogue according to the given situations, you should write down the conversation. （15 points.）（B:Bellman; G:Guest)B:Good evening，sir. Can I show you to your room?G:Yes，please.B: You have two suitcases and one bag. Is that correct?G:Yes，that's right.B: Is there anything breakable in your bag?G:Yes，there is a bottle of X. 0. cognac.B:Could you carry this bag，sirs? I am afraid the contents might break.G:Sure，no problem.B:Thank you，sir. May I have your room number, please?G:Room 1508.B:Thank you，sir. The elevator is this way.（The elevator door opens.)B:After you，sir.G:Thank you.（The elevator stops.)B:Watch your step，sir. And come this way，please.G:This is your room，sir.（Unlocks the door and switches on the Light.)B:May I put your suitcases here？G:Thank you.B:Here is your room key. Is this the correct number of bags？G:Yes，that's all.B:Is there anything else I can do for you，sir?G:No. Everything is fine. Thank you really.B:We are always at your service. Have a nice stay, sir.。
酒店英语考试试卷A卷答案
第 1 页共 4 页期末考试《酒店英语》（A 卷）参考答案及评分标准题号一二三四五六总分得分一、选择题（下列各题的备选答案中只有一个选项是正确的，请将正确答案填在答题框内。
每题1分，共10分）得分评卷人题号 1 2 3 4 5 6 7 8 9 10 答案 D D D A D C B C C C 1.Tourism contributes to both ______ of the world's cultural heritage. A. knowledge B. preservation C. development D.B and C 2.Resources are a fundamental _______ in the development of tourism. parison position pliment ponent 3. The Yangtze River is nearly 6300 kilometers in _______ .A. wide B. long C. width D. length 4.The most important factors for the travel agents to succeed are ______. A.good management and good service B.good offices puter reservations systems D.fare quotations and ticketing skills 5. _______ the temperature, _______ water turns into steam. A. The high, the fast B. Higher, faster C. The more higher, the faster D. The higher, the faster 6.As China's economy shifts to a more market system, the domestic travel industry will face increasing _____ in a more highly competitive environment. A.changes B.charges C.challenges D.chances 7. Our company is _______ of other makers of spare parts for the airplane. A. in advance B. ahead C. abreact D. in front 8. People on vacation often go to_______ to rest or play or to meet other people. A. major cities B. airports C. resorts D. ground transportation 9. A hotel's_______comes f rom payments made for the use of its rooms and other facilities. A reservations B. file C. income D. responsibility 10. Local people usually see tourism as ______. A.an opportunity to make a profit B.an opportunity to create jobs C.a cultural and employment factor D.a wealth factor in the economy of their jurisdictions 二、判断题（下列说法正确的请用“T ”表示，错误的请用“F ”表示，请将正确答案填在答题框。
酒店英语考试试题及答案
酒店英语考试试题及答案一、听力理解（共20题，每题1分，共20分）1. What is the man's phone number?2. What does the woman want to order?3. Where is the conference room located?4. When does the restaurant open for dinner?5. How long will the hotel hold the reserved room for the guest?6. What is the discount rate for hotel guests at the spa?7. What is the weather like today?8. What time does the airport shuttle leave?9. What is the man's complaint about the room?10. What is the woman's suggestion for the tour?二、单项选择（共20题，每题1分，共20分）11. A: Excuse me, could you please help me with my luggage?B: ______.A. You're welcome!B. No problem!C. I don't think so.12. The hotel offers ______ breakfast every morning for the guests.A. freeB. costlyC. limited13. The receptionist asked the guest ______.A. how long would she stayB. how long she was stayingC. how long she will stay14. A: Could you recommend a good restaurant nearby?B: ______. There are many options within walking distance.A. Sorry, I can't.B. Of course, I can.C. No, I can't.15. The fitness center is located ______ the swimming pool on the third floor.A. aboveB. belowC. beside16. A: Can I borrow a hairdryer?B: I'm sorry, all our hairdryers ______ at the moment.A. are repairingB. are being repairedC. are repaired17. The hotel provides ______ service for guests who need assistance with their luggage.A. conciergeB. housekeepingC. valet18. A: Is the hotel pet-friendly?B: Yes, ______. We allow small pets with an additional fee.A. it isB. they areC. we do19. The hotel offers a ______ of recreational activities, such as tennis and swimming.A. rangeB. choiceC. selection20. A: Excuse me, is there a 24-hour room service in this hotel?B: Yes, the room service is available ______ the clock for your convenience.A. aroundB. acrossC. throughout三、完型填空（共10题，每题1分，共10分）(A)Dear Mr. Smith,I am writing to express my 21 for the wonderful experience I had during my recent stay at your hotel. The excellent 22, comfortable accommodations, and impeccable 23 made my visit truly enjoyable.Firstly, I would like to commend the 24 staff for their exceptional service. They were always attentive and willing to assist with any 25 or concerns I had. Their friendly and professional attitude 26 me feel welcome throughout my stay.Moreover, the room I stayed in was spacious, clean, and well-appointed. The 27 bed ensured a restful sleep, and the modern amenities provided added convenience. I appreciated the attention to detail in maintaining cleanliness and comfort.Lastly, the hotel's dining options exceeded my expectations. The diverse menu offered a wide 28 of dishes, and the food was delicious. The restaurant staff was attentive and provided excellent recommendations.Overall, I am highly impressed with the quality of service and facilities at your hotel. I would not hesitate to 29 it to friends and colleagues who plan to visit the area. Thank you once again for a memorable stay.Yours sincerely,[Your Name]21. A. gratitude B. complaint C. disappointment22. A. ambiance B. accommodations C. amenities23. A. atmosphere B. attitude C. service24. A. reception B. cleaning C. restaurant25. A. questions B. reservations C. complaints26. A. made B. had C. gave27. A. comfortable B. queen-sized C. luxury28. A. assortment B. variety C. range29. A. promote B. recommend C. visit四、阅读理解（共10题，每题2分，共20分）(A)Welcome to Sunlight Resort & Spa!Experience luxury and relaxation at our five-star resort located in the heart of a tropical paradise. With stunning ocean views, world-class dining,and a wide range of amenities, your stay at Sunlight Resort & Spa will be unforgettable.Accommodations:Choose from our spacious and elegantly designed rooms, each equipped with modern amenities such as flat-screen TVs, mini-fridges, and complimentary Wi-Fi. Each room features a private balcony or terrace, providing breathtaking views of the ocean or our lush gardens.Dining:Indulge your taste buds at our on-site restaurants, offering a diverse range of culinary delights. From fresh seafood to international cuisine, there is something to satisfy every palate. Don't forget to try our signature cocktails at the poolside bar!Activities:Take advantage of our world-class facilities and activities during your stay. Unwind at our luxurious spa, enjoy a workout at the fitness center, or relax by our infinity pool. For the more adventurous, we offer snorkeling, kayaking, and guided hiking tours.Events & Conferences:Our resort is also an ideal venue for weddings, conferences, and other events. With state-of-the-art meeting rooms and an experienced event planning team, we ensure that your event is a success.Book your stay today and experience the ultimate in luxury and relaxation. We look forward to welcoming you to Sunlight Resort & Spa!30. What amenities are provided in the resort's rooms?31. What can guests enjoy at the poolside?32. What outdoor activities are available at the resort?33. What special services does the resort offer for events and conferences?34. What is the purpose of the passage?五、写作（共1题，共30分）请你以“我的理想酒店”为题，写一篇80~100词的短文。
酒店工作英语试题及答案
酒店工作英语试题及答案一、选择题（每题2分，共20分）1. What is the most common way to greet a guest in a hotel?A. HelloB. Good morning/afternoon/eveningC. Hi thereD. Howdy答案：B2. Which of the following is NOT a hotel service?A. Room serviceB. Laundry serviceC. Wake-up callD. Grocery shopping答案：D3. If a guest asks for a late check-out, how should you respond?A. I'm sorry, we don't allow late check-outs.B. Let me check with the manager.C. Sure, no problem.D. That will be an extra charge.答案：B4. What does "front desk" refer to in a hotel?A. The place where guests check in and outB. The main entrance of the hotelC. The dining areaD. The reception area for VIP guests答案：A5. What is the meaning of "check-in" in a hotel context?A. To pay the billB. To register and receive a room keyC. To leave the hotelD. To request a room change答案：B6. Which of the following is a common courtesy in hotel service?A. Ignoring the guest's requestsB. Keeping a professional appearanceC. Interrupting the guest's conversationD. Using slang language with guests答案：B7. What should you do if a guest complains about the room temperature?A. Tell them to adjust it themselves.B. Apologize and offer to check the thermostat.C. Ignore the complaint.D. Charge them for a room change.答案：B8. What does "Do Not Disturb" sign mean when placed on a hotel room door?A. The guest is not in the room.B. The guest does not want to be disturbed.C. The room is under maintenance.D. The room is available for cleaning.答案：B9. What is the purpose of a "housekeeping" department in a hotel?A. To manage the hotel's budgetB. To clean and maintain guest roomsC. To handle guest complaintsD. To organize hotel events答案：B10. Which of the following is a benefit of being a hotel employee?A. Free accommodationB. Flexible working hoursC. Opportunity to meet new peopleD. Access to all hotel facilities答案：C二、填空题（每题1分，共10分）11. When a guest checks in, you should ask for their _______.答案：identification12. The term "suite" usually refers to a larger room with a separate _______ area.答案：living13. In a hotel, "concierge" is a person who provides _______ and local information.答案：information14. If a guest leaves without checking out, it is called_______.答案：walk-out15. The phrase "room rate" refers to the _______ for staying in a hotel room.答案：cost16. A "continental breakfast" typically includes _______, coffee, and juice.答案：pastries17. The "mini-bar" in a hotel room is a small refrigerator containing _______ and drinks.答案：snacks18. A "non-smoking" room is a room where _______ is not allowed.答案：smoking19. The "lobby" is the area in a hotel where guests can_______ and wait.答案：sit20. "Banquet" services in a hotel are often used for _______ and large gatherings.答案：events三、简答题（每题5分，共30分）21. What are the basic qualities of a hotel receptionist?答案：A hotel receptionist should have excellent communication skills, be polite and professional, have good knowledge of the hotel's services, and be able to handleguest inquiries efficiently.22. Explain the difference between a "single" and a "double" room in a hotel.答案：A single room is designed for one person andtypically has one bed. A double room is intended for two people and usually has either a double bed or two single beds.23. What is the role of a hotel's "bellman"?答案：A bellman assists guests with their luggage,provides directions, and may also help with other requests such as calling a taxi or giving information about the local area.24. Describe the importance of maintaining。
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酒店英语-题库带答案1、Half past ten 的中文对应翻译是A、 10点半B、 9点半C、 22点半答案： A2、Mrs. White的中文对应翻译是A、怀特夫人B、怀特小姐C、白色先生答案：3、A、 guest uses ______to dry hair.A. toilet paperB、 hair dryerC、 battery答案：4、我非常抱歉,用英语怎么说?A、I’m sorry very much.B、I’m terribly sorry.C、I’m terribly very sorry.答案： B5、Room Status中VC表示:A、干净的住房/占用房B、干净的空房C、脏的空房答案： B6、Room Status中 VD表示:A、干净的住房/占用房B、干净的空房C、脏的空房答案： C7、客房的DND表示:A、空房B、请勿打扰C、脏房答案： B8、Room Status中 OD 表示:A、干净的住房/占用房B、住客脏房C、脏的空房答案： B9、Room Status OOO中表示:A、干净的住房/占用房B、干净的空房C、维修的坏房答案： C10、Mrs. White的中文对应翻译是A、怀特夫人B、怀特小姐C、白色先生答案： A11、清洁房间的顺序:A、挂牌或口头告知清理房间、VIP、OD、VC、VD、DND、OOOB、 VIP、挂牌或口头告知清理房间、VD、OD、OOO、DNDC、 VIP、VD、挂牌或口头告知清理房间、、OD、OOO、DND答案：12、服务员进客房程序:A、敲门报“Housekeeping”B、按门铃敲门进房C、先报“Housekeeping”后敲门进房D、先按门铃敲门报“Housekeeping”再进房答案：13、答案：14、是在这吃还是带走英语怎么说？A、 to eat here or to go outB、 for here or to go答案： B15、巨无霸的英语A、 Large MacB、 Big MacC、 large hamburger答案： B16、甜筒的英语A、 conesB、 sweet basket答案： A17、Self-ordering kioskA、自动点餐机B、自助卡拉OK答案： A18、酒瓶上的EA、 especialB、 extra答案： A19、酒瓶上的VA、 veryB、 very old答案： A20、x.oA、 extra oldB、 20 years old答案： A21、7月1号用英语怎么说？A、 July the firstB、 June the firstC、 July one答案： A22、主管用英语怎么说？A、 SupervisorB、 CaptainC、 manager答案： A23、请大家在学习时准备一个本子，在本子上记下自己看任务点学习时做的笔记。
然后把自己记的学习笔记拍照提交。
答案：24、loudspeakerA、音响B、麦克风C、话筒答案： A25、printetA、打印机。
B、复印机。
答案： A26、printerA、打印机B、复印机答案： A27、1.请大家抄写下面的英语句子，拍照上传。
2.请大家朗读这些句子，并提交音频。
2.3.大家生生互评。
必须写评语。
注意打分的位置。
答案：28、not a registered user yet?A、还没有注册过B、还没有申请过工作C、还没有密码答案： A29、both your username and password are case-sensitive.A、所有的用户名和密码都区分大小写B、所有的用户名和密码的真实性都能识别C、所有的用户名和密码不要涉及敏感内容答案： A30、中国的斤大还是英国的磅重A、斤B、磅答案： A31、1 mile是A、 1kmB、 1.6kmC、 1000 mD、 2km答案： B32、请边学习边把今天的句子抄下来，抄在本子上，拍照上交作业。
并且读出来每个句子，发语音上交作业。
期末考试的句子我们要从里面选一些。
答案：33、请朗读十五周章节里的全部句子，提交语音录音。
答案：34、中国的1斤比英国的一磅要重。
答案：正确35、1 mile=1.6km答案：正确36、printer是复印机的意思。
答案：错误37、hairdryer 的意思是洗发液。
答案：错误38、卫生纸的英语是toilet paper.答案：正确39、餐饮部的英语翻译是答案：Food and Beverage Department40、接待员的英语是答案：receptionist41、我要取消预订。
这句话用英语怎么说？答案：I want to cancel my reservation.42、我要订一间单人房，以史密斯先生的名字预订。
这句话的英语翻译是：答案：I'd like to reserve a single room under the name of Mr. Smith.43、Half past ten 的中文对应翻译是A、 10点半B、 9点半C、 22点半答案： A44、Mrs. White的中文对应翻译是A、怀特夫人B、怀特小姐C、白色先生答案： A45、A、 guest uses ______to dry hair.A. toilet paperB、 hair dryerC、 battery答案：46、我非常抱歉,用英语怎么说?A、I’m sorry very m uch.B、I’m terribly sorry.C、I’m terribly very sorry.答案： B47、Room Status中VC表示:A、干净的住房/占用房B、干净的空房C、脏的空房答案： B48、Room Status中 VD表示:A、干净的住房/占用房B、干净的空房C、脏的空房答案： C49、客房的DND表示:A、空房B、请勿打扰C、脏房答案： B50、Room Status中 OD 表示:A、干净的住房/占用房B、住客脏房C、脏的空房答案： B51、Room Status中表示:A、干净的住房/占用房B、干净的空房C、脏的空房答案：52、Room StatusOOO中表示:A、干净的住房/占用房B、干净的空房C、维修房答案： C53、清洁房间的顺序:A、挂牌或口头告知清理房间、VIP、OD、VC、VD、DND、OOOB、 VIP、挂牌或口头告知清理房间、VD、OD、OOO、DNDC、 VIP、VD、挂牌或口头告知清理房间、、OD、OOO、DND 答案：54、服务员进客房程序:A、敲门报“Housekeeping”B、按门铃敲门进房C、先报“Housekeeping”后敲门进房D、先按门铃敲门报“Housekeeping”再进房55、This way please. ( B )答案： B.这边请56、为您服务是我的荣幸怎么说答案：57、twin room答案：标准间58、This way please. ( )A、那里B、这边请答案： B59、为您服务是我的荣幸。
( )A、It’s my pleasure.B、It’s my problem.答案： A60、对不起打扰一下。
( )A、 Excuse me.B、I’m sorry答案： A61、有什么需要帮忙的吗?( )A、 What can I do for you?B、 Is this all right?答案： A62、1.adjacent roomA、相邻的房间，房间没有连通门，B、相邻的房间，房间有连通门63、AllotmentA、预留房，保留房B、空房C、待修理房答案： A64、Available roomsA、占用房间B、可用房间C、保留房间答案： B65、BlacklistA、黑名单B、黑人的名单C、外国人名单答案： A66、block a roomA、保留的房间B、锁好的房间答案： A67、cancellationA、能力B、取消C、保留答案： B68、commissionsA、提成，酒店给旅行社的提成B、表扬，酒店给员工的表扬答案： A69、CompA、 complimentary 免费房B、 company 公司，酒店答案： A70、Connecting roomsA、连通房，没有一个内通的门B、连通房，有一个内通的门答案： B71、contracted ratesA、合同的使用率B、协议价C、合同的有效时间答案： B。