《酒店英语2-2》-A卷标准答案
沈阳大学
科技工程学院试卷评分标准（标准答案）2012—2013学年第 2 学期首页共 2 页课程名称：
酒店应用英语2-2
课程编码：
172507122
编号： A
适用专业（班级）10旅游管理1-3班（酒店方向）
考试方式：考试
□考试时间100分钟制定标准教师：
教研室主任：
院（部）审批：
评分标准（标准答案）—解题步骤或答题要点和分数分配
9. J. Never mind
10. B. I hope you have a good time at our hotel.
(C)
1. I. What’s the 30 yuan RMB for?
2. G. We only had two.
3. D. I’ll go back to the cashier to have the account changed
4. A. Would you mind checking it again
5. C. How much is that in US dollars, please
6. E. I’ll calculate it for you
7. H. Do you honor credit cards
8. B. May I take a print of it
9. J. Would you please sign your name here on the print
10. F. Please keep it
第1页（共2页）第2页（共2页）
III. Put the following sentences into English. (30points together,
3point for each )
1.The general manager must have gone to the Housekeeping Department.
2.Sorry to have kept you waiting.
3.Let’s go to the bar together, shall we?
4.That’s the hotel which was completed last year.
5.We serve Continental breakfast and American breakfast.
6.I’d like a fruit salad.
7.I am awfully sorry to have spilled the wine on your clothes.
8.We are looking forward to having a talk with the manager of the firm.
9.Would you mind if I smoke?
10.Many American diners prefer Chinese food to Western food.。
酒店英语2客房部
Unit Two Housekeeping 客房部---- the Backbone of a Hotel第一节Chamber Service 客房服务Ⅱ. Guest Room FacilitesⅢ.Procedures of Room Cleaning (main 8 steps)Entering the guestroom collecting the soiled linens (脏了的床上用品) Making the bed Cleaning the bedroom Cleaning the bathroom Replacing the room supplies Vacuuming the carpet Leaving the roomⅣ. Dialogs Role play1.Turn-down service: is that replacing the bedcover(将床套拿走)then folding the four corners of the blanket(折好毛毯四角：毛毯和第二张床单的一角折向床中央成45度或斜拉成30度角) Besides drawing the curtainSwitching on lamps , Cleaning the bathroom and that reputing fresh towels, fetching boiled water in the mini-jar.Dialogs1. Cleaning the Room清扫客房(A =Room Attendant, G=Guest)A: Housekeeping, may I come in?G: Come in, please.A: I’m sorry to disturb you, sir. Can I clean your room now?G: Oh, I’m a bit tied up at the moment. Can you come back later?A:What time will be convenient for you, sir?G: In one hour.A: Okay, I’ll be back in an hour.2. Turn-Down Service 开夜床服务（The room attendant knocks at the door）A: Housekeeping, may I come in?G: Come in.A：Good evening, sir. Can I turn down your bed now?G：Go ahead.（The room attendant turns down the bed.）A：G：A：A：Here is your ice, sir.G：Thank you very much.A：You’re welcome. Have a good night.3. Do Not Disturb请勿打扰G：Are you going to clean my room in a while?A：Yes, sir, after I finish cleaning this one.G：My wife is still sleeping .Can you clean it later?A：Sure, sir. But you’d better turn on the “Do Not Disturb” sign.G：Okay, I’ll turn it on now. Thank you!A：You’re welcome. Please call me whenever you need us.4. Turn-Down Service in the Guest RoomIn the late afternoon, the room attendant knocks at the door of a guest room .She is going to offer the routine turn-down service.A: Room attendant. May I come in?G：Yes.A：Good evening, Ms. Brown .I hope I’m not disturbing you .May I do the turn-down service for you now?G：Oh, I guess you need to clean up the bathroom first .It’s mess.A：G：Yes, to read today’s evening A：All right, madam .Which bed would you prefer to use for the night?G：Well, I’d like the one by the window.A：Okay, let me make the bed right now.G：Thanks. Oh, by the way, could you bring in some drinks and crackers?A：Yes, I am about to check the mini-bar and refill it. Besides, I’ve also brought someG：That’s so kind of you. I love strawberries very much.A：I am glad you enjoy them. Anything else I can do for you?G：No more .Thank you very much.A：I’m always at your service .Goodbye, and do have a very pleasant eveningⅤ. Entering the Guestroom（UK STANDARD) Procedures（进入客房的10 steps）Step1 Check the room status. 检查房屋状态Step2 Check for a ‘Do Not Disturb’ s ign. Do not knock if a sign is on the door.检查有无‘请勿打扰’的标牌。
酒店情景英语-2
Chapter 2 Housekeeping Unit 3 Laundry
Listening Practice 1.Listening and fill in the blanks.
2.Listening and fill in the missing information.
the room
2. Repairing the room
Scene: A guest is calling the housekeeping center to complain the bad facilities in the bathroom．
3、Asking for medicine
Scene: A guest is not comfortable and he is asking for some medicine
Situational Dialogues
1. Introducing the laundry service to the guest
Scene: One guest is asking some questions about laundry service in
the room.
2. Laundry service.
many luggage.
4. Introducing the room and the service in the hotel
Scene : Ellen has taken the guest into the room and the guest want to know
the services and the facilities in the room.
酒店英语笔试试卷参考答案
《酒店英语》课程试卷笔试参考答案一﹑Translate the following words and phrase into Chinese. (20 points, 1 point each.)1.客房预定2.单人间3.入住登记服务4.行李员5.打字6.收拾，整理7.开夜床服务8.洗衣房，洗衣店9.投诉，抱怨10.中餐厅11.领班12.生的，一成熟13.青蟹14.信用卡15.餐巾16.健身俱乐部17.高尔夫练习场18.跑步机19.国庆节20.美容二、Choose the best answer. (10 points, 1 point each.)1. B2.B3.A4.C5.D6. A7.B8.D9.C 10.A三、Reading Comprehension. (10 points, 2 points each.)1. B2.A3.D4.C5.B四、Put the following English sentences into Chinese. （20 points, 4 points each.）1.我想确认您的预订。
布朗夫妇订了从十月十日至十月十二日共三晚上的标准间，每晚95元。
我是芭芭拉，我们期待您的光临。
2. 很抱歉听到这些。
我们为给您的不便道歉。
3. 如果您有更多的衣服要洗，请把它放在浴室门后的洗衣袋内。
每天早上洗衣工会来取洗衣袋。
4. 很抱歉饭店现在客满了，但是我们能在二十分钟内给您安排座位。
您可以在大堂喝茶如果您喜欢，一旦有座位我们会叫您。
5.我们想品尝中国菜，但了解不多。
你能否给我们一些建议？五、Put the following Chinese sentences into English.（25 points, 5 points each.）1. What kind of room would you like?2. Housekeeping. Good morning, sir. May I clean the room now?3. What time would be convenient for you?4. May I take you order now?/Would you like to order mow?5. How do you want the steak: rare, under done, medium or well done?六、Making a dialogue according to the given situations, you should write down the conversation. （15 points.）（B:Bellman; G:Guest)B:Good evening，sir. Can I show you to your room?G:Yes，please.B: You have two suitcases and one bag. Is that correct?G:Yes，that's right.B: Is there anything breakable in your bag?G:Yes，there is a bottle of X. 0. cognac.B:Could you carry this bag，sirs? I am afraid the contents might break.G:Sure，no problem.B:Thank you，sir. May I have your room number, please?G:Room 1508.B:Thank you，sir. The elevator is this way.（The elevator door opens.)B:After you，sir.G:Thank you.（The elevator stops.)B:Watch your step，sir. And come this way，please.G:This is your room，sir.（Unlocks the door and switches on the Light.)B:May I put your suitcases here？G:Thank you.B:Here is your room key. Is this the correct number of bags？G:Yes，that's all.B:Is there anything else I can do for you，sir?G:No. Everything is fine. Thank you really.B:We are always at your service. Have a nice stay, sir.。
饭店英语答案2
Unit TwoExercisesWord studyI.Match the word or phrase on the left with the statement on the right.1.liaison a statement of all transactions affecting the balance of asingle account 42.assign a record of a charge transaction in the hotel 103.profit margin making more reservations than there are rooms or space in ahotel 74.folio to tell a customer the price you will charge him for a serviceor product 95.forecasting the difference between the cost of producing something andthe price you sell it at 36.revenue someone who helps with communication between two ormore persons or groups 17.overbooking a reservation that assures the guest that a room will be helduntil check-out time of the day following the day of arrival 8 8.guaranteed reservation short-term planning that approximates the number of roomsavailable for sales on any future date 59.quote money that a business receives over a period of time,especially from selling goods or services 610.voucher to give a job, equipment etc. to someone for a particularpurpose 2StructuresI. Fill in the spaces in the following sentences with the appropriate word or phrase from the texts.1.Front Desk employees in a hotel have much contact with the guests.2.In general, the accommodations industry is labor-intensive; that is, it employs a large numberof people to perform its services.3.The assistant managers frequently have a desk in the lobby near the reception area, since theydeal with routine problems such as unsatisfactory room assignments or overbookings.4. A hotel that prides itself on its quality of service also maintains high standards ofperformance.5.What’s the procedure for extending my stay at the hotel?6.All club members are requested to attend the annual meeting.7.We are getting a lot of inquiries from travel company about our new services.8.When the guest arrives, the room clerk checks his reservation or the availability of rooms ifthe guest does not have a confirmed reservation.II. Cloze:receive, travel, interfere, convenience, pick, located, reception, cash, advice, operation, information, pigeonholes(存放文件的框架), appropriate, includes, transportation, sections, messages, arrangements, counter, areaFor the convenience of the guests, the Front Office is almost always located near the hotel’s main entrance. In a large hotel, it is divided into sections. One section is the reception desk, where the guests register or check in. the second section is the area where the guests pick up their keys, mail and messages. This part of the counter has a rack behind it with pigeonholes for each guest room in the hotel. The key to each room is kept in the appropriate pigeonhole. The third section is an information desk, where the guests can ask for information or make local travel arrangements. This area often includes a mail-box. The fourth section is the cashier’s desk. The cashiers not only receive payment from the guests, but also cash checks, make change, and exchange foreign currency. Some hotels also offer a transportation desk, where the guests may get advice or help with their travel plans. This service, however, is often located in another part of the lobby so that it may not interfere with the efficient operation of the Front Office.Guided Writing and TranslationI. Rewrite each following sentence in several simple sentences:1.The Front O ffice is accountable for a particular day’s occupancy. It is more important thanother hotel departments.2.They also cooperate with other departments of the hotels. They work together to create ahome away from home for all guests. They also contribute to the financial success of thehotel itself.3.There is an increase in the use of computers in both independent and chain hotels. The use ofcomputers is making the reservation process simpler for the guest and more efficient for the hotel.4.The reservation record can be recorded on paper. The record can also be recorded in acomputer file for storage and retrieval.5.There must be continuous communication between the Sales and Reservations Department.The communication is about the records of both in respect to future group business. Their records must be in agreement.6.Throughout the reservation process, information about the guest and his stay is gathered. Theinformation should be recorded if a room is available.7.The forecast is extremely important. It provides other departments with continuousinformation on anticipated occupancies. It permits the heads of these departments to plan their staff requirements and control their payroll costs.II.Translate the following into Chinese:前台不只是大堂里的某一个特定的区域，而是意味着一系列的工作职责和对客服务。
英语二级a卷考试真题及答案
英语二级a卷考试真题及答案英语二级A卷考试真题及答案一、听力理解（共20分）1. What did the man say about the weather?A. It was sunny.B. It was rainy.C. It was cloudy.Answer: B2. How much did the woman pay for the ticket?A. $10B. $15C. $20Answer: C3. What time does the train leave?A. 6:00B. 7:00C. 8:00Answer: A4. Where are the speakers going?A. To a restaurant.B. To a movie theater.C. To a concert.Answer: A5. What is the woman's opinion about the book?A. It's too difficult.B. It's interesting.C. It's too easy.Answer: B二、阅读理解（共30分）Passage 16. What is the main topic of the passage?A. The history of coffee.B. The benefits of coffee.C. The process of making coffee.Answer: A7. When was coffee first discovered?A. In the 15th century.B. In the 10th century.C. In the 9th century.Answer: CPassage 28. What is the purpose of the article?A. To advertise a new product.B. To inform about a health issue.C. To discuss a social problem.Answer: B9. According to the article, what is the most common cause of headaches?A. Stress.B. Lack of sleep.C. Dehydration.Answer: A10. What is the suggested solution for headaches?A. Taking medication.B. Drinking more water.C. Exercising regularly.Answer: B三、词汇与语法（共20分）11. The teacher asked the students to ________ their homework on time.A. hand onB. hand inC. hand outAnswer: B12. She is ________ to win the competition because she has trained very hard.A. possibleB. probableC. likelyAnswer: C13. The meeting was ________ important that we couldn'tafford to miss it.A. soB. veryC. tooAnswer: A14. I don't think it's a good idea to ________ the children with too much homework.A. loadB. burdenC. chargeAnswer: B15. She ________ her keys in the office, so she had to wait until her husband came home.A. leftB. forgotC. lostAnswer: A四、写作（共30分）16. Write an essay on the topic "The Importance of Teamwork". You should write at least 120 words. (指导：考生应围绕团队合作的重要性展开论述，可以包括团队合作在工作、学习或日常生活中的作用，以及个人在团队中如何发挥作用等。
酒店英语考试试题及答案
酒店英语考试试题及答案一、听力理解（共20题，每题1分，共20分）1. What is the man's phone number?2. What does the woman want to order?3. Where is the conference room located?4. When does the restaurant open for dinner?5. How long will the hotel hold the reserved room for the guest?6. What is the discount rate for hotel guests at the spa?7. What is the weather like today?8. What time does the airport shuttle leave?9. What is the man's complaint about the room?10. What is the woman's suggestion for the tour?二、单项选择（共20题，每题1分，共20分）11. A: Excuse me, could you please help me with my luggage?B: ______.A. You're welcome!B. No problem!C. I don't think so.12. The hotel offers ______ breakfast every morning for the guests.A. freeB. costlyC. limited13. The receptionist asked the guest ______.A. how long would she stayB. how long she was stayingC. how long she will stay14. A: Could you recommend a good restaurant nearby?B: ______. There are many options within walking distance.A. Sorry, I can't.B. Of course, I can.C. No, I can't.15. The fitness center is located ______ the swimming pool on the third floor.A. aboveB. belowC. beside16. A: Can I borrow a hairdryer?B: I'm sorry, all our hairdryers ______ at the moment.A. are repairingB. are being repairedC. are repaired17. The hotel provides ______ service for guests who need assistance with their luggage.A. conciergeB. housekeepingC. valet18. A: Is the hotel pet-friendly?B: Yes, ______. We allow small pets with an additional fee.A. it isB. they areC. we do19. The hotel offers a ______ of recreational activities, such as tennis and swimming.A. rangeB. choiceC. selection20. A: Excuse me, is there a 24-hour room service in this hotel?B: Yes, the room service is available ______ the clock for your convenience.A. aroundB. acrossC. throughout三、完型填空（共10题，每题1分，共10分）(A)Dear Mr. Smith,I am writing to express my 21 for the wonderful experience I had during my recent stay at your hotel. The excellent 22, comfortable accommodations, and impeccable 23 made my visit truly enjoyable.Firstly, I would like to commend the 24 staff for their exceptional service. They were always attentive and willing to assist with any 25 or concerns I had. Their friendly and professional attitude 26 me feel welcome throughout my stay.Moreover, the room I stayed in was spacious, clean, and well-appointed. The 27 bed ensured a restful sleep, and the modern amenities provided added convenience. I appreciated the attention to detail in maintaining cleanliness and comfort.Lastly, the hotel's dining options exceeded my expectations. The diverse menu offered a wide 28 of dishes, and the food was delicious. The restaurant staff was attentive and provided excellent recommendations.Overall, I am highly impressed with the quality of service and facilities at your hotel. I would not hesitate to 29 it to friends and colleagues who plan to visit the area. Thank you once again for a memorable stay.Yours sincerely,[Your Name]21. A. gratitude B. complaint C. disappointment22. A. ambiance B. accommodations C. amenities23. A. atmosphere B. attitude C. service24. A. reception B. cleaning C. restaurant25. A. questions B. reservations C. complaints26. A. made B. had C. gave27. A. comfortable B. queen-sized C. luxury28. A. assortment B. variety C. range29. A. promote B. recommend C. visit四、阅读理解（共10题，每题2分，共20分）(A)Welcome to Sunlight Resort & Spa!Experience luxury and relaxation at our five-star resort located in the heart of a tropical paradise. With stunning ocean views, world-class dining,and a wide range of amenities, your stay at Sunlight Resort & Spa will be unforgettable.Accommodations:Choose from our spacious and elegantly designed rooms, each equipped with modern amenities such as flat-screen TVs, mini-fridges, and complimentary Wi-Fi. Each room features a private balcony or terrace, providing breathtaking views of the ocean or our lush gardens.Dining:Indulge your taste buds at our on-site restaurants, offering a diverse range of culinary delights. From fresh seafood to international cuisine, there is something to satisfy every palate. Don't forget to try our signature cocktails at the poolside bar!Activities:Take advantage of our world-class facilities and activities during your stay. Unwind at our luxurious spa, enjoy a workout at the fitness center, or relax by our infinity pool. For the more adventurous, we offer snorkeling, kayaking, and guided hiking tours.Events & Conferences:Our resort is also an ideal venue for weddings, conferences, and other events. With state-of-the-art meeting rooms and an experienced event planning team, we ensure that your event is a success.Book your stay today and experience the ultimate in luxury and relaxation. We look forward to welcoming you to Sunlight Resort & Spa!30. What amenities are provided in the resort's rooms?31. What can guests enjoy at the poolside?32. What outdoor activities are available at the resort?33. What special services does the resort offer for events and conferences?34. What is the purpose of the passage?五、写作（共1题，共30分）请你以“我的理想酒店”为题，写一篇80~100词的短文。
酒店管理英语考试题目及答案-大学英语考试
1）front office department 前厅部45）baby sitting service 托婴服务2）single room 单间 46）baby cot 婴儿床3）deposit 押金 47）pillow 枕头4）breakfast voucher 早餐券 48）quilt 被子5）foreign exchange 外汇兑换 49）room service 送餐服务6）exchange memo 兑换水单 50）door knob menu 门挂菜单7）exchange limit 兑换限额 51）bacon 熏肉8）bellboy 行李员 52）American breakfast 美食早餐9）baggage tag 行李牌 53）resident coach 常驻教练10）elevator 电梯 54）fitness center 健身中心11）backpack 背包 55）Logging machine 跑步机12）operator 接线员 56）hair salon 美发厅13）general switchboard 总机 57）hairdresser 美发师14）collect call 对方付费电话 58）hair care 头发护理15）IDD 国际长途直拨 59）manicure 修指甲16）check out 结账退房 60）dry sauna 干蒸桑拿17）receipt 发票 61）sauna pair 桑拿桶18）credit card 信用卡 62）face towel 毛巾19）personal check 个人支票 63）swimmer’s poll 深水泳池20）welcome tea 欢迎茶 64）shallow area 浅水区21）peep hole 猫眼 65）life guard 救生员22）luggage rack 行李架 66）free style 自由泳23）water boiler 电水壶 67）swimming suit 游泳池24）emergency exit 安全出口 68）shopping arcade 购物长廊25）headache 头痛 69）diamond ring 钻石戒指26）pain killer 止痛药 70）chain bracelet 手链27）sleeping pill 安眠药 71）V neck V领28）vacuum 吸尘器 72）Ink landscape 水墨山水画29）overnight staff 夜班服务员 73）conference 会议厅30）DND sign 请勿打扰标志 74）standing lectern 立式讲台31）tissues holder 纸巾盒 75） wireless mike 无线麦克风32）hair dryer 电吹风33）comb 梳子 76）headset 耳机34）bathrobe 浴袍 77）swimming trunks 游泳裤35）bath mat 地巾 78）receptionist 前台接待36）sewing bag 针线包 79）projector 投影仪37）laundry bag 洗衣袋38）ironing 熨烫39）dry-clean 干洗服务40）necktie 领带41）scarf 围巾42）maintenance service 维修服务43）leaking 漏水44) stuck 卡住的1）恐怕单间都定完了，换个大床间怎么样？I’m afraid that single rooms are fully booked, how about a double room instead2）您打算呆多久？how long would you plan to stay3）请填写登记表？could you fill in the registration form4）请先付1000元做定金。
酒店英语2Chinese food课后答案教材答案
酒店英语2Chinese food课后答案教材答案1、Study hard, ______ you won’t pass the exam. [单选题] *A. or(正确答案)B. andC. butD. if2、If you pass your exams, we’ll have a party to celebrate. [单选题] *A. 宣布B. 发表C. 解放D. 庆祝(正确答案)3、I'm sorry I cannot see you immediately. But if you wait, I'll see you_____. [单选题] *A. for a momentB. in a moment(正确答案)C. for the momentD. at the moment4、One thousand dollars a month is not a fortune but at least can help cover my living（）. [单选题] *A. billsB. expenses(正确答案)C. pricesD. charges5、The notice put _______ on the wall says “No Smoking”. [单选题] *A. up(正确答案)B. offC. awayD. out6、Will you be able to finish your homework _______? [单选题] *A. by the timeB. in time(正确答案)C. once upon a timeD. out of time7、--Jimmy, you are supposed to?_______ your toys now.--Yes, mom. [单选题] *A. put upB. put onC. put away(正确答案)D. put down8、_____ to wait for hours,she brought along a book to read. [单选题] *A. ExpectedB. Expecting(正确答案)C. ExpectsD. To expect9、I can’t hear you _______. Please speak a little louder. [单选题] *A. clearly(正确答案)B. lovelyC. widelyD. carelessly10、It is an online platform _____ people can buy and sell many kinds of things. [单选题] * A．whenB. where(正确答案)C．thatD．which11、His remarks _____me that I had made the right decision. [单选题] *A.ensuredB.insuredC.assured(正确答案)D.assumed12、16．Lily is a lovely girl. We all want to ________ friends with her. [单选题] *A．haveB．make(正确答案)C．doD．take13、There was a time（）I wondered why I would like to do this boring job. [单选题] *A. whichB. whyC. whereD. when(正确答案)14、—______ is it from your home to the bookstore?—About 15 kilometers.（）[单选题] *A. How far(正确答案)B. How muchC. How longD. How many15、Which do you enjoy to spend your weekend, fishing or shopping? [单选题] *China'shigh-speed railways _________ from 9,000 to 25,000 kilometers in the past fewyears.A. are growing(正确答案)B. have grownC. will growD. had grown16、I like booking tickets online，because it is _______. [单选题] *A. boringB. confidentC. convenient(正确答案)D. expensive17、The man lost his camera and he ______ it now.（）[单选题] *A. foundB. is findingC. is looking forD. looks for(正确答案)18、______! It’s not the end of the world. Let’s try it again.（）[单选题] *A. Put upB. Set upC. Cheer up(正确答案)D. Pick up19、11．________ big furniture shop it is! [单选题] *A．HowB．WhatC．What a (正确答案)D．What an20、—Is this ______ football, boy? —No, it is not ______.（）[单选题] *A. yours; myB. your; mine(正确答案)C. your; meD. yours; mine21、We should have breakfast every day to keep ______. [单选题] *A. healthB. healthy(正确答案)C. healthilyD. the healthy22、61．How is online shopping changing our way? ? ? ? ? ? life? [单选题] *A．of(正确答案)B．inC．onD．for23、Though the _____ drama is wonderful, I guess most audiences will be tired as it is too long. [单选题] *A. four-hour(正确答案)B. four hoursC. four-hoursD. four-hour's24、The bookshop is far away. You’d better _______. [单选题] *A. by the busB. by busC. take busD. take?the bus(正确答案)25、It is important for us _______ English well. [单选题] *A. learnB. learningC. to learn(正确答案)D. learned26、______ my great joy, I met an old friend I haven' t seen for years ______ my way ______ town. [单选题] *A. To, in, forB. To, on, to(正确答案)C. With, in, toD. For, in, for27、Jeanne's necklace was _____ 500 francs at most. [单选题] *A. worthyB. costC. worth(正确答案)D. valuable28、--Henry treats his secretary badly.--Yes. He seems to think that she is the _______ important person in the office. [单选题] *A. littleB. least(正确答案)C. lessD. most29、You could hardly imagine _______ amazing the Great Wall was. [单选题] *A. how(正确答案)B. whatC. whyD. where30、Lily is a very_____person and never wastes anything. [单选题] *A.generousB.economical(正确答案)C.economicD.efficient。
酒店英语考试试卷A卷(答案)
期末考试《酒店英语》（A 卷）参考答案及评分标准一、选择题（下列各题的备选答案中只有一个选项是正确的，请将正确答案填在10分）A. knowledgeB. preservationC. developmentD.B and C 2.Resources are a fundamental _______ in the development of tourism. parison position pliment ponent3. The Yangtze River is nearly 6300 kilometers in _______ .A. wideB. longC. widthD. length 4.The most important factors for the travel agents to succeed are ______. A.good management and good service B.good officesputer reservations systemsD.fare quotations and ticketing skills 5. _______ the temperature, _______ water turns into steam. A. The high, the fast B. Higher, faster C. The more higher, the faster D. The higher, the faster6.As China's economy shifts to a more market system, the domestic travel industry will face increasing _____ in a more highly competitive environment.A.changesB.chargesC.challengesD.chances 7. Our company is _______ of other makers of spare parts for the airplane.A. in advanceB. aheadC. abreactD. in front8. People on vacation often go to_______ to rest or play or to meet other people.A. major citiesB. airportsC. resortsD. ground transportation9. A hotel's_______comes from payments made for the use of its rooms and other facilities.A reservations B. file C. income D. responsibility 10. Local people usually see tourism as ______. A.an opportunity to make a profit B.an opportunity to create jobs C.a cultural and employment factorD.a wealth factor in the economy of their jurisdictions二、判断题（下列说法正确的请用 “T ” 表示，错误的请用“F ” 表示，请将正确答分，共10分）Shanghai: a City for Cuisine ExplorationShanghai offers a dazzling variety of food and provides and opportunity for cuisine exploration by learning to use chopsticks. Stylish dining is one area where Shanghai leaves Beijing in the dust. Eating out in Shanghai is about more than just the food: it is a social lubricant, a time when families get together and a major form of recreation for Shanghai ’s chic elite. While friends in the west go out for a beer, the Shanghainese will choose a meal punctuated with numerous shots of rice wine. Even if you are a regular customer at your local Chinese restaurant back in America you won ’t necessarily find yourself at home with Chinese cuisine in China. You ’ll find no fortune cookies or chop suey in Shanghai and only the occasional prawn cracker. Most top-end Chinese restaurantsin Shanghai have some kind of English menu but even these don ’t include the more interesting dishes. Go with your Chinese friends and let them order. In general it is always better to eat Chinese food in a group as you ’ll get a better variety of dishes. Restaurants often have set meals for a table of 10, which isespecially useful if you have to hold a banquet for some bigwig. Chinese habitually over-order. Most Chinese eat early, at 6 or 7 pm, but lots of trendy late night Shanghai-style eateries buzz 24 hours a day.If you are on a tight budget, it’s worth knowing that some of Shanghai’s most famous restaurants often have a cheaper, less fancy downstairs option serving snacks and cheaper main dishes. Also check for extra charges like tea and napkins and send these back if you don’t want them.Epicureans will tell you that the key to ordering Chinese dishes is to get a variety and balance of textures, tastes, smells, colors and even temperatures. Most Chinese will order at least one cold dish, a main dish, and a watery soup to finish off. Note that both soup and rice are normally served at the end of a meal as fillers, so if you want them to come first you’ll have to tell the waiter.Lying along the eastern coast of China and being one of the country’s five biggest port cities, Shanghai have been thronged with traders from all over the world since the Opium War and have been densely populated by inland immigrants and foreign business people ever since. In the wake of economic growth, the major Chinese regional cuisines poured into Shanghai one oater another. By the 1920s, nearly a hundred styles of restaurants featuring Cantonese, Sichuan, Beijing, and many other regional foods, and even Buddhist vegetarian food and Muslim feasts, together with Shanghai local dishes and Western cafes, had emerged in Shanghai. “Satisfying eating in Shanghai” is actually not a recent expression, but was in use as much as 150 years ago.Shanghai style cuisine is actually a mixture of Chinese regional cuisines and it has indeed brought together the different local tastes, cooking techniques and specialties. Moreover, since the economic reforms and opening up to the outside world, Shanghai has become China’s biggest international metropolis. Western style cafes, bars and restaurants have been mushrooming, where local residents and international visitors can find authentic German beef burgers and beer, French snails and wine., Russian pottage soup and caviar, Italian macaroni and spaghetti, Japanese sashimi and sushi, Korean barbecues and kimgee, American fried chickens and doughnuts, Mexican Tacos, and many, many others.Judge, according to the text, whether the following statements are true（T）or false（F）. 1.（T ）Dining in Shanghai is more stylish than that in Beijing.2.（T ）the Shanghainese choose a meal punctuated with numerous shots of ricewine.3.（F）The most expensive Chinese restaurants definitely cover all the mostinteresting dishes.4.（ F ）Chinese people are economical, and they never order more than they canfinish.5.（F）Chinese people always have dinner at 6 pm to 7 pm.6.（F）You cannot buy snacks in the famous restaurants in Shanghai.7.（T）Soup is usually served at the end of the meal8.（T ）Shanghai is a coast city lying in the east of China.9.（T）Foreign guests can enjoy the authentic German beef burgers and beer inShanghai.10.（T ）Shanghai is the biggest international city in China.三、完形填空（下列各题的备选答案中只有一个选项是正确的请将答案填在答题框内。
酒店情景英语参考答案A
安徽职业技术学院2009～2010学年第2学期期末考查参考答案A《酒店情景英语》（闭卷）班级_________学号_________姓名___________得分__________一、1.大厅2.空房3.发票4．面值5.公用电话6.看车员7.电话流水表8. mouth piece9. rental10. hot line11. operator12. special rate13. put through14. night stand/ beside table15. complaint二、1.您能介绍下饭店的服务吗？2.提供早餐的单人间多少钱？3.我想换些美元，您能告诉我今天的兑换率吗？4.我能补充下您的小冰箱吗？5.八点以后，我们有10%的优惠。
6. Hello, have you got a reservation?7. If you need other further services, please let us know.8. According to the hotel policy, we charge a full-day fee asdeposit for walk-in guests.9. Excuse me, the sound of your TV is too much loud, wouldyou please turn down?10. If we change large amounts, our cash supply runs out andwe are unable to oblige our other guests.三、controlling relationship place exercises revenuecashes Division crucial appreciate come intostressed weight apt discussing pleasantcordial handling unrecorded incurs postedresulting四、May I help you, sir?I reserved a twin room with windows three weeks ago.Let me check today’s reservation list.Would you please show me your passport?Would you please fill in the registration form?How do you wish to settle the account, in cash or by creditcard?Could I settle the bill by travelers check?Good night. I hope you’ll enjoy your stay here.。