《饭店英语》期末考试试卷(2015上)
酒店期末英语试卷
2015-2016学年度第一学期《饭店服务与管理英语》试卷姓名: 班级: 评分:一、翻译1、中译英(20分)去国外_________.B.客房预订部__________________.C.前台___________...D..._________________.E.酒店的经营和管._______________________________F.确认信______________..G.总账单_________________H.信用卡__________I.人民币______.J.结账___________2.英译中（20分)A.housekeepin.departmen._____________B.Bel.Captain’.Des.__________________C.assignin.room._____________________D.boo..singl.roo.___________________E.cas.registe._________________________F.th.ban.o.Chin._____________________mercia.Ban.o.China._____________H.th.long-distanc.cal.t.Londo._______________________I.th.polic.o.th.hote._____________________J.hav..goo.night’.slee.__________________二、用框里的词或词组的正确形式填空。
（30分）1.I’l.b._____________i.abou.a.hou.bu.I’.lik.t.hav.lunc.befor.then.2、Th.bellma.__________.Mr.Jackson’.baggag.upstairs.3.____________, a hotel sells its spiritual product to his guests.4.Every guest ______________as the God in the hotel.5.Could you __________ some RMB into American ________for me?6.How is that _________? I’ve stayed here for only two nights.7、How would you like to make the ______________sir?8、A.Than.you.. B.Yo.ar._____________.9、A.Wha.i.you.roo.___________?. B.209.10、A.D.yo.nee.someon.t.brin.you.luggag.dow.tomorrow?..B.No.Than.you..ca.__________.i.b.myself.三、阅读理解（10分）（1）根据表格所提供的有关王老师的信息, 选择最佳答案。
饭店英语考试真题试卷
饭店英语考试真题试卷一、听力理解（共20分）1. 根据所听对话，选择正确的答案。
（每题2分，共10分）- 问题1：What time does the restaurant open in the morning?A. 6:00 AMB. 7:00 AMC. 8:00 AM- 问题2：What dish is the customer ordering?A. Spaghetti BologneseB. Grilled SalmonC. Chicken Curry- 问题3：What is the customer's special request?A. No garlicB. Extra cheeseC. Gluten-free- 问题4：How many guests are coming for the reservation?A. 4B. 6C. 8- 问题5：What is the reason for the customer's complaint?A. The food is coldB. The service is slowC. The bill is incorrect2. 根据所听短文，完成信息填空。
（每空1分，共10分）- The restaurant's theme is _______ and it offers avariety of _______ cuisines.- The special promotion for this month is a _______ discount on all _______ dishes.- The customer can make a reservation by calling the_______ number or through the _______ website.二、词汇与语法（共30分）1. 选择题（每题2分，共10分）- 问题1：The waiter _______ the customer's order.A. confirmedB. correctedC. conferred- 问题2：Please _______ the table for the next guests.A. clearB. cleanC. clarify- 问题3：The chef is _______ for his innovative dishes.A. famousB. infamousC. nameless- 问题4：The restaurant _______ a wide range of wines from around the world.A. offersB. demandsC. requires- 问题5：We need to _______ the menu to attract more customers.A. reviseB. reverseC. review2. 填空题（每空1分，共10分）- The restaurant is known for its _______ service and_______ atmosphere.- The _______ of the meal includes an appetizer, a main course, and a dessert.- The _______ is responsible for managing the kitchenstaff and preparing the dishes.3. 改错题（每题1分，共10分）- The restaurant is open from 11:00 AM to 10:00 PM, except for Sunday it closes at 9:00 PM. (找出并改正错误)三、阅读理解（共20分）1. 阅读以下短文，选择正确的答案。
饭店英语考试
饭店英语考试（一）初级1.总体要求应试者应熟悉日常生活中与其所从事工作有关的最全然的词汇、适应表达法和常用句型。
初级重要考察应试者英语听和说的才能，重要考察对象为饭铺一线职员，如前厅办事员、餐厅办事员、客房办事员、行李员、修理人员、收银员等。
要求应试者能用英语在本职工作的范畴内，与客人进行全然的礼节性会话，处理简单的日常工作。
2.具体要求要求认知800个全然词汇和常用短语，操纵其全然用法。
（1）听：能听明白客人用较慢语速提出的问题和要求，并能做出恰当的反响和答复。
（2）说：能简单介绍本人全然情形和工作情形；能应用礼节性说话（如问候、申谢等）；能在本职工作范畴内用英语为客人办事和处理简单的问题。
3.测验情势、项目、题量、分值和时刻初级测验包含听力和白话两部分，各占50分，满分100分，60分合格。
测验情势：经由过程运算机进行测验，试卷随机生成。
（1）听力：考生经由过程耳机听问题，然后在运算机上选择精确谜底。
（2）面试：测验经由过程耳机听问题，然后经由过程麦克风用英语答复。
听力明白得－人机测验白话测试--人机对话附：初级测验题型样题一、听力明白得1.听英语翻译单词（1）hotelA.车站B.餐厅C.旅行D.饭铺谜底：D2.听英语翻译句子（1）Where is the washroom?A.前台在哪里？B.市廛在哪里？C.可认为我叫出租车吗？D.洗手间在哪里？谜底：D3.听英语单句选择精确应答语（1）Coffee or tea?A. Coffee, please.B. Thank you very much.C. Yes, please.D. Not at all.谜底：A二、白话测试1.听中文翻译单词（1）前台谜底：front office2.听中文翻译句子（1）现在可认为您清除房间吗？谜底：May I clean your room now?3.答复简单问题（1）What’s the date today?（二）中级1. 总体要求本级应试者应具备必定的英语才能，较闇练地应用常用词汇、句型、时态以及适应表达法，进行涉及一样日常生活、工作、社交方面的交换。
初2015级2014—2015学年度(上)期末考试英语试题
初2015级2014—2015学年度（上）期末考试英语试题第I卷（共100分）I. 听力测试（共30分）第一节：情景反应。
(每小题1.5分，共9分)听一遍，根据你所听到的句子，从A、B、C三个选项中选出最恰当的答语，并把答题卡上对应该题目的答案标号涂黑。
/1. A. With pleasure. B. Good luck. C. I agree.2. A. Yes, he did. B. Yes, he can. C. Yes, he does.3. A. Good job! B. You are welcome. C. Never mind.4. A. I am sorry to hear that. B. No, not at all. C. Thank you.5. A. It’s Sunday. B. It’s fine. C. It’s June 1st.6. A. Sure, I’d love to. B. Yes, they must. C. No, you can’t.第二节：对话理解。
（第小题1.5分，共9分）听一遍，根据你所听到的对话和问题，从A、B、C三个选项中选出最恰当的答语，并把答题卡上对应该题目的答案标号涂黑。
/7. A. Yes, he has. B. No, he didn’t. C. Yes, he did.8. A. In 1885. B. In 1785. C. In 1886.9. A. At the shop. B. At the cinema. C. At the hospital.10. A. Gina’s birthday party. B. Tom’s surprise party. C. Tim’s welcome party.11. A. By eating less. B. By going to hospital. C. By doing exercise.12. A. Because they don’t have enough money. B. Because they are not old enough.C. Because they can’t find a good KTV to stay in. /第三节：短文理解。
餐厅英文测试题及答案大全
餐厅英文测试题及答案大全一、选择题（每题2分，共20分）1. 在餐厅中，"May I take your order?" 表示：A. 我可以点菜了吗？B. 我可以接你的订单吗？C. 我可以为你点菜吗？D. 我可以拿走你的订单吗？答案：C2. 如果你想要一杯咖啡，你应该说：A. I want a coffee.B. I'd like a coffee.C. I need a coffee.D. I take a coffee.答案：B3. "Check, please." 通常用于：A. 要求检查账单B. 要求结账C. 要求检查食物D. 要求检查餐具答案：B4. "I'd like to have a table by the window." 表示：A. 我想坐在窗户旁边。
B. 我想吃窗户旁边的菜。
C. 我想把桌子搬到窗户旁边。
D. 我想看窗户旁边的桌子。
答案：A5. "Could you please pass the salt?" 表示：A. 你可以把盐递给我吗？B. 你可以帮我加盐吗？C. 你可以把盐加到菜里吗？D. 你可以把盐放在桌子上吗？答案：A6. "The food is too spicy." 表示：A. 食物太辣了。
B. 食物太咸了。
C. 食物太甜了。
D. 食物太苦了。
答案：A7. "I'm allergic to peanuts." 表示：A. 我对花生过敏。
B. 我对花生有偏好。
C. 我对花生有依赖。
D. 我对花生有研究。
答案：A8. "I'd like to order takeout." 表示：A. 我想点外卖。
B. 我想打包带走。
C. 我想在餐厅吃。
D. 我想在家里吃。
答案：B9. "Can I have the bill, please?" 表示：A. 我可以看一下账单吗？B. 我可以拿走账单吗？C. 我可以要求结账吗？D. 我可以要求账单吗？答案：C10. "I'd like to book a table for two." 表示：A. 我想预订一张两人桌。
饭店英语考试题及答案
饭店英语考试题及答案一、选择题（每题2分，共20分）1. What is the most common way to greet a guest in a restaurant?A. Good morning/afternoon/evening.B. Welcome to our restaurant.C. How can I help you?D. What's up?答案：A2. When taking an order, which of the following is NOT correct?A. Could you repeat that, please?B. I'm sorry, we don't have that.C. Can I take your order now?D. Just a moment, please.答案：D3. If a guest asks for the restroom, you should say:A. It's over there.B. Go straight and turn right.C. You can't use it.D. I'll show you the way.答案：B4. What does "table for two" mean?A. A table for two people.B. A table for two dishes.C. A table for two hours.D. A table for two types of food.答案：A5. If a guest wants to pay the bill, you should:A. Take the bill to the cashier.B. Ask for the payment method.C. Give them the menu.D. Offer more food.答案：B6. Which of the following is NOT a type of beverage?A. Coffee.B. Tea.C. Juice.D. Rice.答案：D7. What is the polite way to ask a guest to wait?A. Hurry up, please.B. Wait a moment, please.C. I'm in a rush.D. You're next.答案：B8. If a dish is not available, you should:A. Apologize and offer a substitute.B. Ask the guest to wait.C. Ignore the request.D. Charge extra for a different dish.答案：A9. What does "check, please" mean?A. The guest wants to check the menu.B. The guest wants to see the bill.C. The guest wants to check the quality of the food.D. The guest wants to check the temperature.答案：B10. Which of the following is the correct way to say "enjoy your meal"?A. Have a good meal.B. Eat well.C. Enjoy your food.D. All of the above.答案：D二、填空题（每空1分，共10分）1. When a guest enters the restaurant, you should greet them with a warm "______".答案：welcome2. If a guest is allergic to certain foods, you should ask them about their "______".答案：allergies3. The phrase "______" is used to confirm the order with the guest.答案：That will be all4. To offer a drink, you can say, "Would you like something to "______"?"答案：drink5. If a guest needs assistance, you should say, "Can I be of "______" to you?"答案：assistance6. When a guest is ready to leave, you can say, "Thank you for dining with us, have a "______" day."答案：nice7. The phrase "______" is used to ask if the guest is ready to order.答案：Are you ready to order8. If a guest wants to split the bill, you should say, "We can "______" the bill for you."答案：split9. When a guest compliments the food, you can respond with, "Thank you, we're glad you enjoyed your "______".答案：meal10. If a guest asks for the Wi-Fi password, you can say, "The password is '______'."答案：[具体密码]三、简答题（每题5分，共20分）1. What should you do if a guest complains about the service?答案：Apologize sincerely, listen to their concerns, and try to resolve the issue promptly. If necessary, involve a manager to ensure the guest's satisfaction.2. How can you make a guest feel welcome in a restaurant?答案：Greet them warmly, make eye contact, and offer assistance. Ensure they are comfortable and attend to their needs throughout their visit.3. What is the importance of being knowledgeable about the menu?答案：Being knowledgeable about the menu allows you to answer questions, make recommendations, and ensure that guests have a positive dining experience.4. How can you handle a situation where a guest requests a dish。
饭店英语-期末术语句子测验
A Course of Hotel EnglishFinal exam: term and sentence translation (20% of the total scores) Date:12.26.2012By 崔静Sample1.Lodging industry (2’)accommodation (2’)tourism development (2’)room representative (2’)short-term (2’)2.The hotel industry makes a major contribution to the global economy by serving both business and tourism development.(5’)我为您叫一位医生好吗？(5’)OccupancyBathtubFacilitiesbanquet managerreception请您在这签名好吗？A hotel is an establishment that provides paid lodging on a short-term basis.Buffet serviceprofitlaundry listmarketingroom attendant我可以知道你的名字吗？Front office or front desk is the most important place of a hotel.Make a reservationHouse specialBoom-and-bust cyclesSuiteVacancy我可以帮您拿手提包吗？At most hotels, the front desk is active twenty-four hours a day.Hotel staffProblem-reporterConcierge servicePlate serviceRoom-representative欢迎来到我们西餐厅Hotel service, as an intangible product, is different from the products of manufacturing companies.Hotel operationManagementSilver-serviceClientRoom tax我希望您能原谅我。
饭店英语试卷
密 封 线 内 不 要 答 题试卷代号： 座位号2011-2012学年度第一学期期末考试《饭店英语》试题一、选择题(每小题1分，共35分)1． How much does the continental breakfast （ ）?A ．needB ．useC ．costD ．take2． Thank you, sir.（ ）can we expect you?A ．What timeB ．At what timeC ．WhenD ．Who3． ----- Can you come on Monday or Tuesday?----- I'm afraid （ ）day is possible. A ．eitherB ．neitherC ．someD ．any4． （ ）does the restaurant of your hotel close?A ．What timeB ．What timesC ．How longD ．How often5． （ ）tea have we?A ．how muchB ．how manyC ．how longD ．how far6． “Where is your college located, John?”“It is （ ）.” A ．on the Fifth Avenue B ．on Fifth Avenue C ．in Fifth AvenueD ．at Fifth Avenue7． All right , I （ ）you in no time.A ．fetchB ．bringC ．takeD ．get8． Dr. Bethune began to work the （ ）he arrived at the front.A ．momentB ．placeC ．wayD ．reason9． Good evening, sir. I'm the Head Waiter and I'd like to apologize for our carelessness.May I （ ）it （ ）for you? A ．clean out B ．clean up C ．clean skinD ．clean cut10． Green tea is not fermented while black tea is fully （ ）.A ．fermentedB ．fermentingC ．fermentD ．ferments11． I think it should （ ）open till midnight.A ．stayB ．holdC ．saveD ．persist12． I'll take the raw fish but my wife doesn't care for it. Could she have （ ）elseinstead? A ．anything B ． everything C ．somethingD ．some13． I'm afraid （ ）water will change the color and flavor of food.A ．boilB ．boiledC ．boilsD ．boiling14． In some cases, guests often （ ）separate checks.A ．needB ．useC ．ask forD ．want15． In the evening, many guests like to eat （ ）candlelight.A ．withB ．alongC ．inD ．by16． It was hard to decide which room was the （ ）.A ．largeB ．largesC ．largestD ．more larger17． Please （ ）your dialogs with guests.A ．put throughB ．continue密 封 线 内 不 要 答 题C ．hold onD ．transfer 18． The amount will be （ ）your final room bill.A ．added up toB ．addedC ．added toD ．added up19． The Caspian Sea, a salt lake, is （ ）any other lake in the world.A ．largestB ．the largestC ．larger thanD ．the larger than20． The coffee is （ ）, sir?A ．complimentaryB ．complimentedC ．complimentingD ．complicated21． The food was dreadful. I'd like a （ ）.A ．abateB ．at a discountC ．rebateD ．discount22． The guest is （ ）on the telephone now.A ．talkingB ．speakingC ．tellingD ．saying23． The waiter will be （ ）you in a moment.A ．withB ．aroundC ．byD ．round24． The wine （ ）very well with white fish.A ．developsB ．goesC ．get onD ．evolves25． This cake was （ ）sugar, flour, butter and eggs.A ．make fromB ．make ofC ．make outD ．make out of26． This is the （ ）course. There is dessert to follow.A ．fullB ．completeC ．allD ．whole27． We have all kinds of Chinese food at your （ ）.A ．chooseB ．choiceC ．selectD ．choosing28． We might charge the bill to the wrong room （ ）.A ．by mistakesB ．errorC ．falseD ．by mistake29． What is the price （ ）for the set menu?A ．boundB ．scopeC ．rangeD ．confine30． When a guest （ ）the restaurant needing assistance, ask him if you can help.A ．wantB ．askC ．needD ．would like31． Which （ ）would you prefer, A or B?A ．flavorousB ．scentC ．flavorD ．spice32． Would you call me when you're （ ）to order?A ．arrangedB ．prepareC ．readyD ．provide33． Would you like （ ）something to drink?A ．makeB ．come withC ．haveD ．start with34． Would you mind （ ）the extra in cash, please?A ．payB ．paysC ．paidD ．paying35． You'll have a lot of fun having the meal （ ）cooking it yourselves.A ．whenB ．whileC ．duringD ．and二、翻译题(每小题2分，共20分)1、 预定2、收据、收条3、签名4、办公楼5、行李6、201房间7、洗衣 8、豪华套房密 封 线 内 不 要 答 题9、赔偿 10、发票三、阅读题(每小题2分，共30分)Passage 1In the 1900’s, American townspeople usually washed and brushed their teeth and combed their hair in the kitchen. Or they kept a water pitcher (大水罐)and a wash basin in theirrooms and took care of these things there.The bathtub was a wash tub(澡盆)filled with water from the stove. If you were small enough you could sit down by drawing your knees to your chest. Otherwise, you washed yourself standing up.Often all the women and girls in the family bathed together. Then the men and boys did. In most families this was Saturday night because Sundays they went to church.A small number of families did have running water. But that depended on whether there was a water system where they lived and on whether they could afford the plumbing(水管设施). Some people had bathtubs in their homes as early as 1895. But many others did not have their first bath in a bathtub until 1910 or later when they were fifteen or sixteen years old.1． In the first paragraph, "took care of" means （ ）.A ．keptB ．looked afterC ．usedD ．kept and used2． In order to use the water from the stove, there be a pipe connecting the tub withthe stove. （ ） A ．mustB ．seemed toC ．needn'tD ．should3． Which of the following statements is true? （ ）A ．Males and females in the family took turns using the bathtub.B ．Some bathtubs were big enough for many people to bathe in at the same time.C ．All the women and girls of a family could bathe together standing up in the tub. When several family members bathed together, they did not use the bathtub. 4． Americans owned a bathtub as early as 1895. （ ）A ．ManyB ．Not allC ．AllD ．Few5． We can infer(推断)that the plumbing at that time. （ ）A ．cost littleB ．was more expensive than a water systemC ．was too expensive for every family to affordD ．was not necessaryPassage 2 The General ManagerAs in any business ，there must be one person responsible for the overall operation. That person is the general manager, sometimes, particularly in the larger hotels, called the managing director.In the past ，possibly into the l930s, the hotel manager was primarily a genial host, personally greeting the guests and seeing to it that they were properly cared for. But as the banks (through bankruptcies and foreclosures), corporations, conglomerates, and other business organizations began acquiring hotels, this image began to disappear. The first concern of executives and stockholders of these companies was that the property show a profit. As a result ，a new type of innkeeper emerged, and today the successful general manager is a highly trained person, capable of directing a complex business enterprise.Running a hotel is a full-time, 24-hours-a-day, seven-days-a-week operation. The hotel is never closed-there can be no time off, no holidays. Someone representing management, and some members of the operating staff, must be on duty every hour and every day of the year. No broad policy could possibly cope with the many diverse situations that occur daily in any given hotel.The general manager is the person responsible for defining and interpreting the policies established by top management. In addition, the successful manager must implement and improve them and, on occasion ，may be forced to completely disregard them. To perform these duties properly requires a working knowledge of all phases of hotel operation ．No one can properly give or explain an order without some idea of what is involved. The quickest and easiest way for an executive to lose the respect of the employees is to give instructions without understanding their implications or the amount of time necessary to carry them out. In fact, we believe it is impossible to properly and intelligently supervise anyone without having at least a general idea of that person ’s duties and responsibilities.6． What ’s a hotel manager ’s responsibility? （ ）A ．Administrative affairsB ．Overall operation得分 评卷人密 封 线 内 不 要 答 题C ．Several main departmentsD ．Greeting the guests 7． A general manager should （ ）.A ．define the policiesB ．interpret the policiesC ．implement the policiesD ．be capable of directing a complex business enterprise8． There are always persons in charge working in the hotel round the clock because（ ）.A ．staffs are working in the hotelB ．there are always things that happen unexpectedlyC ．they want to know the general ideas of the staffsD ．they want to greet the guests9． A successful manager is the person who can implement and improve （ ）.A ．hotel facilitiesB ．surrounding environmentC ．policies established by top managementD ．relations between hotel and guests 10． In the context of the passage, genial means （ ）.A ．kindB ．politeC ．warmD ．GenerousPassage 3 Restaurant servicesThere are mainly five kinds of restaurant services. They are gueridon service, silver service, plate service, buffet (self-catering) service and takeaway service. The first three kinds of services are sit-down services and a buffet service can be both a sit-down one and a stand-up one.Take away service is usually associated with snack bars and fast food outlets. In gueridon service, the waiter must always be well-trained and skilled for he has to perform such things as filleting ，carving and cooking special dishes in front of the guest ．In silver service ，the food is prepared in the kitchen and brought to the guest ’s table on a silver tray. In plate service, the waiter takes the plated meal from the service hotplate and then put the plate on the guest ’s table. All that he has to do is to make sure that the correct lid is laid and the necessary accompaniments are available on the table. In buffet service ，a guest picks his or her own tray and cutlery from one end of the service table and chooses whatever dish he or she 1ikes.Two forms of meals are distinguished ：a la carte and table d ’hote. An a la carte meal is ordered course by course from a menu where each item has a separate price while a table d ’hote meal has a fixed price for a complete meal or several courses.11． Which of the following can be a stand-up service? （ ）A ．Gueridon serviceB ．Silver serviceC ．Plate serviceD ．Buffet service12． Why is a takeaway service usually associated with snack bars? （ ）A ．The food in snack bar is easy to takeawayB ．People go there by carsC ．Snack bars can be found anywhereD ．Snack bars offer self-cateringservice13． What meal is it when you can order your dishes separately? （ ）A ．BuffetB ．1a carteC ．Table d’hoteD ．Plate service 14． In the context of the passage, available means （ ）.A ．necessaryB ．can be gotC ．helpfulD ．served15． In the context of the passage ，distinguished means （ ）.A ．well-knownB ．made outC ．separatedD ．different四、写作(15分)设计情景对话：你是一名饭店的服务人员，有一位顾客向你询问“哪里可以买到衣服”，你告诉他最好去和平路，并告诉他怎样走、价格如何等等相关的信息。
- 1、下载文档前请自行甄别文档内容的完整性，平台不提供额外的编辑、内容补充、找答案等附加服务。
- 2、"仅部分预览"的文档,不可在线预览部分如存在完整性等问题,可反馈申请退款(可完整预览的文档不适用该条件!)。
- 3、如文档侵犯您的权益，请联系客服反馈,我们会尽快为您处理(人工客服工作时间：9:00-18:30)。
2015年上学期《饭店英语》期末考试卷
班级__________ 姓名__________ 学号__________ 计分___________
I. Multiple choice 单选（20%）
1. May I ______ your name and phone number?.
A. know
B. to know
C. knows 2. We look forward to your _________. A. come B. came C. coming 3.—— How would you like your steak cooked? ——___________,please .
A. Rare
B. Certainly
C. No problem 4. ---Thank you for your help. --- _________________________
A. Never mind
B. Very good
C. No thanks 5.---What ’s your ______, please? ---1205.
A. room number
B. ID card
C. telephone 6. There are two flights ________ on that day. A. reserve B. available C. introduce 7.--- For which date, sir? ---- ________.
A. At half past eight
B. On September 1st
C. In June 8th 8.--- ________ would you like, first class or business class? ---First class.
A. Which class
B. What class
C. How class 9. --- What kind of ______ do you have?
--- We have single, standard and presidential.
A. fruit
B. room
C. vegetables 10. ---I ’ll _____ you ______ so that you can see everyone?
---Thank you.
A.show …around.
B. show …on.
C. show …to
II. Fill in the blanks with the proper phrases given below. 选择词汇，用正确形式填空。
（10%）
1. Would you like a room ______________gardon?
2. I ’m ____________ recently.
3. The reservation is _____________ Mr. Brown.
4. ---There is__________________________ my telephone. --- Let me have a look.
5. Many guest ___________________ our roast duck.. III. Dialogues. 补全对话。
（30%）
w: Good evening. Welcome to our hotel. May I help you ？
B: Good evening.
w: May I take your order now? B: Yes ,show me your menu. w: ______1_______
B: I ’d like cucumber salad. w: Ok,_______2_______ B: Oh ，champagne please. w: With ice or not?
B ：Without ，_______3_______
w ：Ok , What do you recommend for the main course ？ B: ______4______
w: Sounds great ，two portions, please!
B: What dessert do you like?
w: Please ______5______.
B (15%)
A: Good evening. May I do the turn-down service for you ？
B: Yes, please. _______________________________?(你能先整理浴室吗？).
I have just had a shower so it is quite messy.
A: ___________ （别担心），I will help you clean it quickly.
B:Would you change the pillowcase as I spilt some coffee on it？.
A:Ok，_______________________ （我会拿一个干净的给你），Is there anything else I can do for？
Can do for you ？
B: One more thing ，_____________________________（我想要一个洗衣袋）
A:Ok， I will go back and get one now， wait a moment
B: Thank you.
A: You’re welcome. __________________（祝您晚安）
IV. 翻译。
（40%）
A.英译中。
（20%）
1.I’m the manager of the Housekeeping Department
_____________________________________________________
2. Give me two pieces of cake, Sir.
_____________________________________________________
3. Do you serve anything else besides drinks, say dessert?.
_____________________________________________________
4. We have a variety of Chinese food and wine at your choice.
_____________________________________________________
5. What kind of drink would you like？.
_____________________________________________________
B.词汇翻译（20%）
1、soft drink ___________
2、ice water______________
3、bitter ___________
4、brandy ______________
5、champagne ___________
6、chopsticks ____________
7、dumplings ____________
8、lemonade ______________
9、knife and fork_________ 10、fruit salad __________ 11、布丁 _____________ 12、苹果派 _____________ 13、餐巾 ______________ 14、烤牛排 ____________ 15、咖啡______________ 16、鸡尾酒 ______________ 17、账单 ______________ 18、行李箱 ______________ 19、身份证 ______________ 20、标准间 ______________。