酒店期末英语试卷

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《酒店情景英语》期末考试试卷附答案

《酒店情景英语》期末考试试卷附答案一、单选（每小题5分，共70分）1.The word “reservation” equals toA.ServiceB. BookC. InvestmentD. Settle the bill2.“double room” isA.单人间B. 标准间（配两张单人床）C. 双人间（配一张双人床）D. 三人间3.ID card isA.登记卡B. 房卡C. 信用卡D.身份证4.“walk-in guest” meansA.没有提前预定房间的客人B. 走着的客人C. 走着进来的客人D. 入住的客人5.The word “deposit” in our book refers toA.存钱B. 押金C. 取钱D. 维修6.All the words below are used in Launder Services exceptA.shrinkB. mendC. beverageD. stain7.Sichuan cuisine is and contains chili.A.sourB. sweetC. hotD. salty8.The word “cuisine” meansA.热辣的B. 菜系C. 苦干的D. 大堂吧9.The word “miscalculation “refers toA.确认B. 算账C. 结账D. 算错账10.火腿A.SausageB. hamC. hot legD. pork leg11.Where is the washroom?A.前台在哪里？B. 商店在哪里？C. 可以为我叫出租车吗？D. 洗手间在哪里？12._____________in our check-in procedures since the new manager took over.A.There are changesB. Changes have been thereC. There have been changesD. We have changes13.What should the reservation clerk says first when he/she answers the phone?A.Reservations, may I help you?B. Welcome to our hotel.C. please come to our hotelD. Please enjoy your stay.14.Which of the following is not the tableware that usually used in western food?A.ChopsticksB. knife and forkC. dessert plateD. napkin二、连线题（每小题3分，共30分）酒店情景英语参考答案：二、连线题。

酒店期末英语试卷-详全_4292

2015-2016学年度第一学期《饭馆服务与管理英语》试卷姓名：班级：评分：一、翻译1、中译英(20 分)A. 去外国__________B. 客房预定部___________________C. 前台____________D. 订房__________________E. 酒店的经营和管理_______________________________F. 确认信_______________G. 总账单_________________H. 信誉卡__________I. 人民币_______ J. 结账___________2、英译中（20 分)A. housekeeping department _____________B. Bell Captain’s Desk __________________C. assigning rooms _____________________D. book a single room ___________________E. cash register _________________________F. the bank of China _____________________G.the Industrial and Commercial Bank of China _____________H. the long-distance call to London _______________________I. the policy of the hotel _____________________J. have a good nigh’ts sleep __________________二、用框里的词或词组的正确形式填空。

（30 分）pick up number check out change payment welcome possible treat In a sense dollar handle1、I ’ll be _____________in about an hour but I’d like to have lunchbefore then.2、The bellman ___________ Mr. Jackso’n s baggage upstairs.3、____________, a hotel sells its spiritual product to his guests.4、Every guest ______________as the God in the hotel.5、Could you __________ some RMB into American ________for me?6、How is that _________? I’ve stayed here for only two nights.7、How would you like to make the ______________sir?8、A. Thank you.B. You are _____________.9、A. What is your room ___________?B. 209.10、A. Do you need someone to bring your luggage down tomorrow?B. No, Thank you. I can ___________ it by myself.三、阅读理解（10 分）（1）依据表格所供给的相关王老师的信息，选择最正确答案。

_酒店英语B卷

科学出版社《酒店英语》期末考试试卷（B卷）（注：考试结束后，该考试试卷同答题纸一起收回）系别：——————————班级：——————————姓名：————————————一、单项选择题：（每题1分，共15分）1、ID card is （）。

A、登记卡B、房卡C、信用卡D、身份证2、“walk – in guest” means （）。

A、没有提前预定房间的客人B、走着的客人C、走着进来的客人D、入住的客人3、The word“deposit” in our book refers to（）。

A、存钱B、押金C、取钱D、维修4、 The word “reservation”equals to （）。

A 、service B、book C、investment D、settle the bill5、“double room” is （）。

A 单人间 B标准间（配两张单人床） C双人间（配一张双人床） D三人间６、All the words below are used in Laundery Services except（）.A、shrinkB、mendC、beverageD、stain７、The words below equals to one another except（）.A、the high seasonB、the busy seasonC、the peak season D. the off season8、Sichuan cuisine is () and contains chili.A、sourB、sweetC、hotD、salty９、The word “cuisine” means （）..A、热辣的B、菜系C、苦干的D、大堂吧10、The word “miscalculation”refers to（）A 、确认 B、算账C、结账D、算错账11、The word “party”in our book refers to （）.A、随行人员、聚会B、党C、聚会D、党员12、“PC”is short for（）A、potato chipsB、portable computerC、personal computerD、both B and C 13、what should the reservation clerk says first when he/she answers the phone?A、Reservatons, may I help you?B、welcome to our hotel.C、please come to our hotelD、please nojoy your stay.14、The objects below are needed in Recreation Service except ().A、bowlingsB、refreshmentC、bar bellD、billiards15. “Huanlemuchang Hot Pot” in Huhhot is a kind of （）.A bootB boothC buffetD beverage二、多选题：（每题2分，共20分。

酒店管理英语期末考试题及答案

酒店管理英语期末考试题及答案# 酒店管理英语期末考试题及答案一、选择题（每题1分，共10分）1. What is the term for the process of booking a room in a hotel?A. Check-inB. Check-outC. ReservationD. RegistrationAnswer: C2. Which department in a hotel is responsible for maintaining cleanliness and orderliness of the rooms?A. Front DeskB. HousekeepingC. Food and BeverageD. SecurityAnswer: B3. What does the acronym "F&B" stand for in the context of hotel management?A. Front and BackB. Food and BeverageC. Facilities and BuildingD. Finance and BankingAnswer: B4. In hotel management, what does "ADR" refer to?A. Average Daily RateB. Average Dining RoomC. Additional Dining RoomD. Annual Discount RateAnswer: A5. What is the primary function of a hotel's concierge service?A. Room cleaningB. SecurityC. Providing information and assistance to guestsD. Food serviceAnswer: C6. The term "upselling" in hotel management refers to:A. Selling items at a higher price than usualB. Selling items at a lower price to increase salesC. Selling additional services to guestsD. Selling items without any negotiationAnswer: C7. What is the first step in the process of a guest checking into a hotel?A. Paying the billB. Receiving the room keyC. Presenting identificationD. Entering the hotel lobbyAnswer: D8. Which of the following is NOT a common amenity provided by hotels?A. TelevisionB. MinibarC. Personal chefD. Wi-FiAnswer: C9. What is the term used to describe the percentage of available rooms that are occupied by guests?A. Occupancy RateB. Turnover RateC. Revenue Per Available RoomD. Average Length of StayAnswer: A10. The acronym "GDS" in hotel management stands for:A. Global Distribution SystemB. Guest Data SystemC. General Departmental ServicesD. Guest Driven SolutionsAnswer: A二、填空题（每题1分，共10分）1. The front desk is often the first point of contact for guests, and it is responsible for ________ and ________.Answer: check-in; check-out2. A hotel's ________ is a key performance indicator that measures the average revenue generated per available room. Answer: RevPAR3. The ________ department in a hotel is responsible for the preparation and service of food and beverages.Answer: Food and Beverage4. In hotel management, ________ is the process of maintaining the cleanliness and appearance of guest rooms. Answer: Housekeeping5. A ________ is a person who assists guests with their travel plans, reservations, and other requests.Answer: Concierge6. The ________ rate is the average rate charged for rentinga hotel room per night.Answer: Average Daily Rate (ADR)7. The ________ is the percentage of rooms in a hotel that are occupied by guests.Answer: Occupancy8. A ________ is a document that outlines the terms and conditions of a guest's stay at a hotel.Answer: Contract9. The ________ is the process of ensuring that a hotel's rooms are prepared for new guests after a check-out.Answer: Turnover10. A ________ is a person who manages the overall operations of a hotel.Answer: Hotel Manager三、简答题（每题5分，共20分）1. Explain the importance of customer service in hotel management.Answer: Customer service is crucial in hotel management as it directly impacts guest satisfaction and loyalty. Excellent customer service can lead to positive reviews and word-of-mouth referrals, which are vital for attracting new guests and maintaining a good reputation. It also contributes to repeat business, as satisfied guests are more likely to return.2. Describe the role of a hotel's marketing department.Answer: The marketing department in a hotel is responsible for promoting the hotel's brand and services to potential guests. This includes creating marketing campaigns, managingthe hotel's online presence, coordinating events, and working with travel agents and tour operators. They also analyze market trends to identify opportunities for growth and。

酒店情景英语考试试卷

酒店情景英语考试试卷一、词汇与短语（每题2分，共20分）1. 将下列单词与对应的中文释义连线。

- reservation A. 登记入住。

- check - in B. 预订。

- concierge C. 礼宾员。

2. 写出下列短语的英文表达。

- 客房服务：________________- 酒店大堂：________________- 退房时间：________________二、单项选择题（每题3分，共30分）1. When a guest arrives at the hotel, the first thing the front desk clerk usually says is:A. "How are you today?"B. "Welcome to our hotel. May I have your reservation name, please?"C. "What do you want?"2. If a guest wants to extend his stay, he can say:A. "I want to leave early."B. "I would like to stay for a few more days."C. "I don't like this room."3. The concierge is mainly responsible for:A. Cleaning the rooms.B. Helping guests with various requests such as getting tickets or making restaurant reservations.C. Cooking in the hotel restaurant.4. A guest calls the front desk and says, "I'm locked out of my room." The front desk clerk should reply:A. "It's your own fault."B. "Don't worry. We'll send someone to help you right away."C. "You should be more careful."5. When the housekeeping staff enters a guest's room for cleaning, they should first:A. Start cleaning immediately.B. Knock on the door and announce themselves.C. Open the door without any notice.6. Which of the following is a common way to ask for a wake - up call?A. "Can you give me a call in the morning?"B. "I need a wake - up call at 7:00 am, please."C. "Call me when you are free."7. If a guest complains about the noise in his room, the front desk clerk should:A. Ignore the complaint.B. Apologize and offer to change the room if possible.C. Blame the guest for being too sensitive.8. "Do you have any available rooms for tonight?" The clerk can answer:A. "Yes, we have some single rooms and double rooms available."B. "No, we are full. Go away."C. "I don't know."9. When checking out, the guest may be asked:A. "Did you enjoy your stay?"B. "Can you pay for the damages you made?"C. Both A and B.10. The phrase "room service" refers to:A. The service provided by the hotel to clean the rooms.B. The service that allows guests to order food and drinks to be delivered to their rooms.C. The service for guests to check in and out of their rooms.三、情景对话补全（每题5分，共25分）1. Guest: Good morning. I have a reservation under the name of John Smith.Clerk: ____________________________________________________Guest: Yes, for three nights.Clerk: Thank you, Mr. Smith. Here is your key card. Your room is on the 5th floor.2. Guest: I'm sorry, but I can't find the restaurant in the hotel.Clerk: ____________________________________________________Guest: Thank you very much.3. Guest: I would like to check out.Clerk: Certainly, sir. ______________________________________Guest: Here you are. (hands over the key)Clerk: Thank you. Let me check your bill.4. Guest: I'm having a problem with the TV in my room. It doesn't work.Clerk: ____________________________________________________Guest: Thank you. I'll wait for the technician.5. Guest: Can I get a late checkout?Clerk: ____________________________________________________Guest: That's great. Thank you.四、翻译题（每题3分，共15分）1. 将下列句子翻译成英语。

酒店英语期末考试

1.What are the responsibilities of a receptionist?2.What are the responsibilities of a room attendant ?3.Guest:Your name is Mark brown. You’d like to reserve a single room away from the streetfrom 12 to 15 April. You are calling the hotel.Receptionist: You answer the phone and accept the booking.4.Guest: Your name is Mary Liu. You are in room 1234 and you want to check out. When yousee the bill you find there is a laundry charge for 68 yuan, but you did not use the laundry service.Cashier: when the guest complains about the overcharge, you recheck the bill and find that you have really made a mistake. You apologize to the guest and make out another bill.5.Guest: you are the guests and have come to the restaurant with a reservation. You havereserved a private room in 301.Hostess: lead the guests to their room and take the menu for the guests.Waitress: take order for the guest.Guests: You have no idea about the Chinese dish. You ask the waitress to recommend some dishes.Pickled cucumber 酱黄瓜Steamed beaf balls 蒸牛肉丸Kong Pao Chicken Jacket potato 带皮烤的马铃薯Spicy Chicked 怪味鸡Fried mandarin fish in squirrel shape松鼠桂鱼Twice-cooked pork slices 回锅肉Beijing roast duck 北京烤鸭Sweet and sour pork 咕噜肉填空和是非题在第一二单元短对话表格题第三单元词组翻译和句子翻译以第一第二单元测试题为主IV. Answer the following questions. (2*10)1.As a receptionist, how do you confirm a guest’s reservation?Repeat the information the guest provides, such as the guest’s name, the room type, guest’s arrival and departure dates, special preference, etc..2.Do you know how many types of room a hotel can usually provide?There are usually 7 types of room in a hotel and they are single room, double room, twin room, triple room, junior suite, business suite and deluxe suite.3.As a receptionist, what would you say if you don’t know the spelling of a guest’sname?How do you spell your name, please?4.As a bellman What would you say if you are not sure which one is the guest’ssuitcase?Could you tell me some features of your suitcase, please?5.Do you know how many ways in which the guests can usually pay their hotelbills?There are usually 5ways: traveler’s check, credit card, personal check, cash and foreign currency.6.As a cashier, if a guest complains his bill is wrong, what would you say to him?7.What would the housemaid say when it’s inconvenient for a guest to haveturn-down service?When would you like me to do the service?8.As a housemaid, what would you say when a guest has a special request forcleaning his room?I’ll be glad to do it for you?9.How do you express that you are pleased to serve guests?We are always at your service.10.Can a room attendant buy something for the guest while working withoutsuperior’s approval? Why or why not?No. it’s against the hotel policy.11.What does the guest usually request if he wants to meet his friends in his room inthe morning?He/She usually wants the room made up early.12.As a room attendant, what would you do if the ill guest calls you and tells you thename of the medicine he wants?Help the guest to see a doctor first.13.As a room attendant, what would you do if you can’t go shopping for a guest?Apologize first and ask for someone else to do it.14.What would you do if there is no food or beverage that the guest ordered?Apologize and recommend a different dish or drink.15.What should a receptionist do if he or she has something unclear about thereservation?Ask the guest again to make it clear.16.What would you say if you want to ask for the guests food order?May I have your order now, Sir/Madam?17.What would you do if a guest is not familiar with the food on offer?Recommend certain food to the guest.18.How do you ask whether you can serve the dishes or not?Excuse me, may I serve the dishes to you?19.What would you say to a guest to ask him or her to wait whild you are preparingthe bill?I’m sorry! I’ll check it. Please wait a moment.20.As a cashier, how can you check whether a bill is correct?Show the bill to the guest and ask him to check it.。

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酒店期末英语试卷Newly compiled on November 23, 2020
2015-2016学年度第一学期
《饭店服务与管理英语》试卷
姓名：班级：评分：
一、翻译
1、中译英 (20分)
A.去国外__________
B. 客房预订部___________________
C. 前台____________
D. 订房 __________________
E. 酒店的经营和管理 _______________________________
F. 确认信_______________
G. 总账单_________________
H. 信用卡__________I. 人民币_______ J. 结账___________
2、英译中（20分)
A. housekeeping department _____________
B. Bell Captain’s Desk __________________
C. assigning rooms _____________________
D. book a single room ___________________
E. cash register _________________________
F. the bank of China _____________________
G. the Industrial and Commercial Bank of China _____________
H. the long-distance call to London _______________________
I. the policy of the hotel _____________________
J. have a good night’s sleep __________________
二、用框里的词或词组的正确形式填空。

（30分）
1、I’ll be _____________in about an hour but I’d like to have lunch before then.
2、The bellman ___________ Mr. Jackson’s baggage upstairs.
3、____________, a hotel sells its spiritual product to his guests.
4、Every guest ______________as the God in the hotel.
5、Could you __________ some RMB into American ________
for me
6、How is that _________ I’ve stayed here for only two nights.
7、How would you like to make the ______________sir
8、A. Thank you.
B. You are _____________.
9、A. What is your room ___________
B. 209.
10、A. Do you need someone to bring your luggage down tomorrow
B. No, Thank you. I can ___________ it by myself.
三、阅读理解（10分）
（1）根据表格所提供的有关王老师的信息，选择最佳答案。

1. My English teacher is ______.
A. young
B. old
C. tall
D. short
2. My English teacher is from ______.
A. China
B. the USA
C. England
D. Australia
3. ______ is my English teacher.
A. Miss Chen
B. Mrs. Chen
C. Ms. Chen
D. Mr. Chen
4. My English teacher is on a bus. You can call her at ______.
5. My English teacher lives in the city（市）of ______.
A. Huangshan
B. Hefei
C. Wuhu
D. Anqing
（2）你知道什么是族谱吗读下面这段文章，然后填写下面的族谱。

(20分)
Kate White has a large family. There are nine people in her family. Her grandfather’s name is James White. He is a doctor. Her grandmother’s name is Alice White. She is a housewife. They have a son and a daughter. Her father’s name is Thomas White and he is a policeman. Her moth er’s name is Jenny White and she is a nurse. Kate is 13 and she is a middle school student. She has a little brother, Jimmy. Jimmy is only three. Charles is her uncle, and Casey is her aunt. They are both teachers. They have a little baby. His name is Tommy. Kate loves her family very much.。