酒店实习报告英文版doc
酒店实习报告英文版
酒店实习报告英文版篇一：英文版：酒店前台实习总结My Internship Life--Seven days Changtai Hotel Management Co., Ltd. abstractThe essay is a record for my internship life and my feelings getting from the work. The internship is a transition from a student to a staff. In this stage, you must give up something and learn how to do so that you will really work well. When I was working at the position of reception, I learnt it was very important to be a person of professional ethics. Eventhough the company is strange to you, you must learn to adapt and make use of the environment to create a higher value. The jobs must be filled with pressure and difficulties, if you are clever and strong enough, you could overcome all the obstacles. Believe yourself and Work consciously. You will become the one who will carry a letter to Garcia. No matter what we will get from the first job, it must influence my life forever. I believe I can do what I want to. I will be a person that I want to be.keywordswork experience, internship life1. IntroductionThe sixth month, as beautiful as a flower, was painful for me. I hadn’t noticed that the flowers gradually began to bloom. The day that I had to leave was coming. From that day on, my life was changing.It was a sunny day. Many companies held job fairs to recruit the interns. My classmates were preparing to interview the jobs that they loved. My best friends and I made our minds to interview the reception, which was offered by the seven-day hotel. The reason why we chose the hotel was that it had two days official holidays in a week. we could spent the days in studying andreviewing. At the other hand, the company provided free dormitory for us .At last, we succeed and the company allowed us to go to work at the next week.2. Work experienceinterested in your workThe first week, we were arranged in the training team, we had to strengthen the enthusiasm to study because we didn’t have knowledge of the hotel at all. The manager made an order that we must understood all the processes, especially at the part of Reception guests. We were separated with two groups. One group was responsible for the market and the other was responsiblefor the reception. At the first day, I was required to grasp the meaning of the running rules of the hotel. By learning it, I found it that the hotel was the first China Hotel that operated on the USA market. As the same with it, it also had many advantages that other hotels couldn’t compared with, such as Fuel pump、Packet towel、Bedtime milk、Soundproofing strip and so on. As all the items mentioned above, I felt more and more excited about the work.A week later, Due to the absence of the reception, our manager wished that I could take on the position. Then shetaught me how to handle V4 system and deal with some important things, for example, answer thephone、arrange the room、call awake at the specified time、deposit the luggage and so on. Each procedure should be cared about a lot. As the monitors of our team, I was responsible for the studying of others, if they had difficult problems, I would give a hand to them. Only we studied hard enough, we believed, could we achieve our targets.Difficulties make you fly freelyThings weren’t always what we seem, my partners usually made varied mistakes, as the result of it, my boss always shouted atme. He thought it was my fault. However, I thought it was a chance because we could discover the shortage. I didn’t think it was right that we would succeed without any mistakes. Just like a story saying: A cocoon struggled to force its body through the pupa, but it seemed to stop making any progress, so a human decided to help the butterfly. He took a pair of scissors and snipped off the cocoon. The butterfly then emerged easily. But its body was swollen and its wings were too small, which wouldn’t enlarge and expand to be able to support the body. In the end, it never was able to fly. What the man in his kindness and haste didnot understand was that the restricting cocoon and the struggle required for the butterfly were God’s way. Sometimes, what we need in our life was struggles, if we got through our life without any obstacles, it would cripple us. As a result, we would not be as strong as what we could have been.In the time, I lost myself in working and enjoyed the happiness brought by the work. For most of us, the work was the central, dominating factor of life. Not only for the chance offering the creativity, imagination or initiative. There was no doubt that working could bring you much happiness. When I received the pretty orbeautiful ladies, the handsome or cool gentlemen, I would think it was an exciting thing. For example, one time, I received an outgoing boy, when he came to the check desk, I said “hello, sir”. Then he answe red “no, I’m not fine.”Afterwards, I said in aworried voice “what’s wrong with you?”He told me an answer that I couldn’t image,” I’m hungry.” At that time, I felt the world began to darken. The guest really was a humorous man.Be loyal to your jobOf course, I also had a period of pell-mell time. The first day of each monthwas my nightmare, because I always worked for all the day. I must finished sorting out the list of items, including the goods, membership cards or profit of cost. Meanwhile, I verified all the intermediary orders. In the end, I needed hand on all the report forms to the manager, if it existed a small fault, I must amended immediately. Even though there existed nothing difficult, each procedure should also be careful enough. In my opinion, the job was as interesting as a game, not only you could find your advantages, but you could find your potential. Afterwards, along with the lighthouse, you would reach your port andharvest a beautiful future. One girl, who was working together with me, was always told us she would change her job, and then she would searched for a job with a high salary.I didn’t know what she was thinking, but I didn’t agree with her. We couldn’t refuse growing up, but we could choose how to live. My teacher taughtme “Don’t mind how much money you earn, the most valuable thing is the experience.” Just like do it, life was needed to eich. Even we could freely enjoy ourselves, but we preferred to discipline ourselves in the present to enhance our enjoyment in the future. God built manyopportunities to encourage the people to be powerful, at the same time, it also created a lot of defects. When you enjoyed the happiness of success, you would undertake the equal failure. The life was not a trap set for us. Life was not a spelling bee, where no matter how many words you had gotten right, you would disqualified if you made one mistake. Ourgoal was to win more times than we lose. I usually asked myself–not “be perfect,” not “don’t even make a mistake,” but “b e whole.3. My gainsOne word was my favorite, it saying“you can’t teach a man anything, you can only help him discover it within himself.”As the same with it, our country had an old word “give a man to fish than giving the fishing .” the same les son was suit to the job, our manager taught us the importance of work and showed us something that didn’t ever know. However, nobody would tell you whether you are right as the way you did. We usually focused on the results, because the way you finished the work was sundry.a man who can carry a letter to GarciaBefore I left my school, the reading league sent us a book, its name was “AMessage to Garcia.”At first, I thought the book was Philosophical and its contents were too rich and profound. But it was regretful that I couldn’t understand well. After that, I came to the hotel and worked here. One day, I took out the book and decided to read it again. Suddenly, I found it really was a treasure and it had many wonderful stories about someone worked all alone. In this book, I wanted to share several sentences to everybody.Don’t work only for the high salaryOnce giving up, you will get moreJust do a little more than you should doWork ConsciouslyFacing with sb / to sth in a thanksgiving moodLearn the advantages from your bossLove your workWho will send a letter to Garcia? Every boss will hope all employers are not rapacious and high-handed, any more than all poor men are virtuous. He hoped his staff to be the man who does his work when the “boss” is篇二：酒店服务报告英文版模板1四川托普信息技术职业学院毕业设计论文题目：xxx酒店服务项目报告学生姓名学生学号专业方向指导教师指导单位年月日Sichuan TOP Vocational Institute of Information TechnologyGraduation Thesis / DesignTitle: XXX Hotel Service Project ReportAuthor of Thesis/DesignStudent ID NoSpecialty （Tourism & Hotel Management Direction）Thesis AdvisorAdvising UnitDateIndexChapter 1 Abstract ---------------------------------------------------------Chapter 2 Procedures and Results --------------------------------------Chapter 3Chapter 4Chapter 5 Conclusion ------------------------------------------------------ Reference------------------------------------------------------- Acknowledgments--------------------------------------------Chapter 1 AbstractInstructions:In this part, you should give a brief summary of XXX Hotel Service Project Report you have offered under virtual conditions in less than 200 words and not be more than one page. Your summary should include a statement of the purpose, a brief description of the procedures, and the results.Abstract:Hotel service industry was a special and important industry in the the new century knew more and more about thisProject Report would introduce something about the Hotel Reservation and The Reservation included How to make a ,The Concierge,The Reception and so many project about Hotel Service .And then you should to understood The food and The beverage and table ,see off the guest and check out.Through these you would know The hotel service was aChapter 2 Procedures and ResultsInstructions:In this part, you should provide a summary of each of the procedures you haveundertaken together with the relevant results and appendixes in the natural order of the service as follows:Procedures and Results ReservationReservation can be divided into three phone,The correspondence,The sales department.First the phone,when the guest calls,reservation should pick up the phone within three rings,reported the hotel or department in greetings to the to service for the fill out the reservation listen to the guest’s reservation requirements and special the guest special request.Second the correspondence,receivereservation,Accurately grasp the hotel room availability and market situation.Third the sales department,includes:The individual reservation,The payment of the guest reservation,Group reservation. The specific procedures in reservation includes: .Ask the guest reservation date and room type,and reservation number. .Ask the guest’s name or English spelling..Report the strike price of a hotel room to the guest..Ask the terms of the payment and indicate on the reservation..Ask the guest arrival time,explain tothe guest reservation situation. Reservation for Individual Guest篇三：酒店实习报告实习报告xyzzoey实习时也觉得累，曾觉得一天竟会如此难以熬过，快结束时，也觉得原来这么快。
酒店实习报告英文版
酒店实习报告英文版篇一：英文版：酒店前台实习总结My Internship Life--Seven days Changtai Hotel Management Co., Ltd. abstractThe essay is a record for my internship life and my feelings getting from the work. The internship is a transition from a student to a staff. In this stage, you must give up something and learn how to do so that you will really work well. When I was working at the position of reception, I learnt it was very important to be a person of professional ethics. Even though the company is strange to you, you must learn to adapt and make use of the environment to create a higher value. The jobs must be filled with pressure and difficulties, if you are clever and strong enough, you couldovercome all the obstacles. Believe yourself and Work consciously. You will become the one who will carry a letter to Garcia. No matter what we will get from the first job, it must influence my life forever. I believe I can do what I want to. I will be a person that I want to be.keywordswork experience, internship life1. IntroductionThe sixth month, as beautiful as a flower, was painful for me. I hadn’t noticed that the flowers gradually began to bloom. The day that I had to leave was coming. From that day on, my life was changing.It was a sunny day. Many companies held job fairs to recruit the interns. My classmates were preparing to interview the jobs that they loved. My best friends and I made our minds to interview the reception, which was offered by the seven-day hotel.The reason why we chose the hotel was that it had two days official holidays in a week. we could spent the days in studying and reviewing. At the other hand, the company provided free dormitory for us .At last, we succeed and the company allowed us to go to work at the next week.2. Work experienceinterested in your workThe first week, we were arranged in the training team, we had to strengthen the enthusiasm to study because we didn’t have knowledge of the hotel at all. The manager made an order that we must understood all the processes, especially at the part of Reception guests. We were separated with two groups. One group was responsible for the market and the other was responsible for the reception. At the first day, I was required to grasp the meaning of the running rules of the hotel. By learning it, I found it that the hotel wasthe first China Hotel that operated on the USA market. As the same with it, it also had many advantages that other hotels couldn’t compared with, such as Fuel pump、Packet towel、Bedtime milk、Soundproofing strip and so on. As all the items mentioned above, I felt more and more excited about the work.A week later, Due to the absence of the reception, our manager wished that I could take on the position. Then she taught me how to handle V4 system and deal with some important things, for example, answer thephone、arrange the room、call awake at the specified time、deposit the luggage and so on. Each procedure should be cared about a lot. As the monitors of our team, I was responsible for the studying of others, if they had difficult problems, I would give a hand to them. Only we studied hard enough, we believed, could we achieve ourtargets.Difficulties make you fly freelyThings weren’t always what we seem, my partners usually made varied mistakes, as the result of it, my boss always shouted at me. He thought it was my fault. However, I thought it was a chance because we could discover the shortage. I didn’t think it was right that we would succeed without any mistakes. Just like a story saying: A cocoon struggled to force its body through the pupa, but it seemed to stop making any progress, so a human decided to help the butterfly. He took a pair of scissors and snipped off the cocoon. The butterfly then emerged easily. But its body was swollen and its wings were too small, which wouldn’t enlarge and expand to be able to support the body. In the end, it never was able to fly. What the man in his kindness and haste did not understand was that the restricting cocoon and thestruggle required for the butterfly were God’s way. Sometimes, what we need in our life was struggles, if we got through our life without any obstacles, it would cripple us. As a result, we would not be as strong as what we could have been.In the time, I lost myself in working and enjoyed the happiness brought by the work. For most of us, the work was the central, dominating factor of life. Not only for the chance offering the creativity, imagination or initiative. There was no doubt that working could bring you much happiness. When I received the pretty or beautiful ladies, the handsome or cool gentlemen, I would think it was an exciting thing. For example, one time, I received an outgoing boy, when he came to the check desk, I said “hello, sir”. Then he answered “no, I’m not fine.”Afterwards, I said in aworried voice “what’s wrong withyou?”He told me an answer that I couldn’t image,” I’m hungry.” At that time, I felt the world began to darken. The guest really was a humorous man.Be loyal to your jobOf course, I also had a period of pell-mell time. The first day of each month was my nightmare, because I always worked for all the day. I must finished sorting out the list of items, including the goods, membership cards or profit of cost. Meanwhile, I verified all the intermediary orders. In the end, I needed hand on all the report forms to the manager, if it existed a small fault, I must amended immediately. Even though there existed nothing difficult, each procedure should also be careful enough. In my opinion, the job was as interesting as a game, not only you could find your advantages, but you could find your potential. Afterwards, along with the lighthouse, you would reach your port andharvest a beautiful future. One girl, who was working together with me, was always told us she would change her job, and then she would searched for a job with a high salary. I didn’t know what she was thinking, but I didn’t agree with her. We couldn’t refuse growing up, but we could choose how to live. My teacher taught me “Don’t mind how much money you earn, the most valuable thing is the experience.” Just like do it, life was needed to eich. Even we could freely enjoy ourselves, but we preferred to discipline ourselves in the present to enhance our enjoyment in the future. God built many opportunities to encourage the people to be powerful, at the same time, it also created a lot of defects. When you enjoyed the happiness of success, you would undertake the equal failure. The life was not a trap set for us. Life was not a spelling bee, where no matter how many words you hadgotten right, you would disqualified if you made one mistake. Ourgoal was to win more times than we lose. I usually asked myself–not “be perfect,” not “don’t even make a mistake,” but “be whole.3. My gainsOne word was my favorite, it saying “you can’t teach a man anything, you can only help him discover it within himself.”As the same with it, our country had an old word “give a man to fish than giving the fishing .” the same lesson was suit to the job, our manager taught us the importance of work and showed us something that didn’t ever know. However, nobody would tell you whether you are right as the way you did. We usually focused on the results, because the way you finished the work was sundry.a man who can carry a letter to GarciaBefore I left my school, the readingleague sent us a book, its n ame was “A Message to Garcia.”At first, I thought the book was Philosophical and its contents were too rich and profound. But it was regretful that I couldn’t understand well. After that, I came to the hotel and worked here. One day, I took out the book and decided to read it again. Suddenly, I found it really was a treasure and it had many wonderful stories about someone worked all alone. In this book, I wanted to share several sentences to everybody.Don’t work only for the high salaryOnce giving up, you will get moreJust do a little more than you should doWork ConsciouslyFacing with sb / to sth in a thanksgiving moodLearn the advantages from your bossLove your workWho will send a letter to Garcia?Every boss will hope all employers are not rapacious and high-handed, any more than all poor men are virtuous. He hoped his staff to be the man who does his work when the “boss” is篇二：酒店服务报告英文版模板1四川托普信息技术职业学院毕业设计论文题目：xxx酒店服务项目报告学生姓名学生学号专业方向指导教师指导单位年月日Sichuan TOP V ocational Institute of Information TechnologyGraduation Thesis / DesignTitle: XXX Hotel Service Project ReportAuthor of Thesis/DesignStudent ID NoSpecialty （Tourism & HotelManagement Direction）Thesis AdvisorAdvising UnitDateIndexChapter 1 Abstract ---------------------------------------------------------Chapter 2 Procedures and Results --------------------------------------Chapter 3Chapter 4Chapter 5 Conclusion ------------------------------------------------------ Reference ------------------------------------------------------- Acknowledgments --------------------------------------------Chapter 1 AbstractInstructions:In this part, you should give a brief summary of XXX Hotel Service ProjectReport you have offered under virtual conditions in less than 200 words and not be more than one page. Your summary should include a statement of the purpose, a brief description of the procedures, and the results.Abstract:Hotel service industry was a special and important industry in the the new century knew more and more about this Project Report would introduce something about the Hotel Reservation and The Reservation included How to make a ,The Concierge,The Reception and so many project about Hotel Service .And then you should to understood The food and The beverage and table ,see off the guest and check out.Through these you would know The hotel service was aChapter 2 Procedures and ResultsInstructions:In this part, you should provide a summary of each of the procedures you haveundertaken together with the relevant results and appendixes in the natural order of the service as follows:Procedures and Results ReservationReservation can be divided into three phone,The correspondence,The sales department.First the phone,when the guest calls,reservation should pick up the phone within three rings,reported the hotel or department in greetings to the to service for the fill out the reservation listen to the guest’s reservation requirements and special the guest special request.Second the correspondence,receive reservation,Accurately grasp the hotel room availability and market situation.Third the salesdepartment,includes:The individual reservation,The payment of the guest reservation,Group reservation. The specific procedures in reservation includes:.Ask the guest reservation date and room type,and reservation number. .Ask the guest’s name or English spelling..Report the strike price of a hotel room to the guest..Ask the terms of the payment and indicate on the reservation..Ask the guest arrival time,explain to the guest reservation situation. Reservation for Individual Guest篇三：酒店实习报告实习报告xyzzoey实习时也觉得累，曾觉得一天竟会如此难以熬过，快结束时，也觉得原来这么快。
英文酒店实习报告
英文酒店实习报告英文酒店实习报告经过这六个半月的实际运用,对酒店的经营运作有了一定的了解,那么英文酒店实习报告怎么写？大家不妨来看看小编推送的英文酒店实习报告，希望给大家带来帮助！英文酒店实习报告Internship unit: XX Grand HotelInternship time: XX September - November XXPrefaceUntil finally the practice time, long ago there heard from senior internship junior half of the semester, it can be said to be eagerly looking forward to the arrival of this day, because we can't stand cramming for the current day in and day out of teaching, although learned from the seniors practice is not as imagined it is a happy thing.Combined with my overall plan, I decided to practice in Select Hotel, and drew a five star hotel, that is what I want to know and study of a more ideal hotel. This is the Nanning city a five star hotel only -- Xindu Hotel (TheMajesticHotel), the name for the people of Nanning and even the whole Guangxi is big, the coincidence is the hotel general manager Mr. Chen Xiaowei made a report by invitation in the school, learned that the Mingyuan large the hotel was built in 1995, is composed of a four - star Ming Yuan Hotel and a five star Nea Metropolis Hotel a nine star hotel. Chen's report is so vivid and powerful that it inspires me to think about the desire of the hotel - what they say is consistent with what they do? Or what are the problems that need to be solved? I even started to think about what I could learn at this hotelSo what about the hotel? What can we learn from it? What else needs to be improved? What does it feel like to me? So listen to me.Part one: Chinese food departmentMingyuan Xindu catering department can be roughly divided into the following departments: the Chinese Department (including Guangdong Xuan, multi function hall and 6 rooms), Western-style food department (including the garden restaurant and cafeteria) and beverage department (including the lobby bar, bar, bar, Lok Yi Chinese Western-style food bar and buffet). The 10 of us are divided into 3 groups, each in different departments, and changing departments every 20 days, so that we can have a comprehensive understanding of the service, sales and management of the entire catering industry. The hotel is very pleased with this, and that's what we're thinking about.The 4 people in our group were first assigned to the Chinese restaurant - "this is the hardest part of the hotel and restaurant department!" Before we started to work, we heard someone who was telling us that in private. Well, I really have to be prepared for it!The work of the Chinese restaurant is as hard as the predecessors said!" The hotel did not give the waiters to develop their own responsibilities and job description, although this is the key of modern enterprise human resource management in a ring, the staff of the impression that their daily job is to listen to the foreman of the task order, ready to obey the leadership, there is no fixed job, or as long as the waiter needs, what can! Fold napkin, table, dishes, dishes, these so-called withdrawal of Taiwan must do their own work part-time job handyman, what carry the table chairs, carpet and some dirty work, heavy work, hard work is ourmale attendants. More incomprehensible is the hotel's work time is 9 hour, and have to work overtime every day about 1 hours (no overtime), I do not know the rest system there is no violation of the "labor law", but as a true to life people who have a minimum the bottom line is, because after all, not a machine, can be used to freely use. At the beginning of the work of the three days really complain incessantly ah, every day except work or work, the most wronged to be foot, 9 hours a day, the feet standing have made a serious protest, the first thing to work is to find a place to sit down and rest. The difference between the desirable human management and the cruel reality is evident.Another thing that makes me feel embarrassed is Guangdong Xuan uniforms is really simple, because the hotel does not spare clothing for me "tall" boys wear, so they simply let me wear pants and white shirt, vest and tie even also saved, this dress makes me the waiter and the guest is almost no difference, that once I was ready to provide services for a meeting, but the other is that the guests to attend the meeting to extend my cordial greetings to me!The whole staff represents the image of the hotel, this is a very important aspect in the design of the VI Hotel, good staff uniforms can not only make employees more spirit so as to enhance the work efficiency and staff uniforms reflect an inherent culture of an enterprise, there is no culture of the enterprise as a person without a soul. It is just a lack of a dead-alive person only, the morale of the enterprise how to benefit?But I am delighted that the hotel staff mostly are so warm and friendly, they did not because we are indifferent to our interns and stiff, in a long time, a sweet smile from my colleagues, but a re General of the "hard" will make people moved, it seemsthe employees can understand the mood of the people, because they can stand in their own point of view, because they tell people the truth "." This is also one of the qualities that hotel leaders lack!In the restaurant's day on this day is over, in these days, I really learned a lot of things: in addition to learn Chinese catering service procedures and techniques, Guangdong characteristics and kinds of lessons on what can be learned outside the classroom can learn some more difficult to learn: how to deal with their own the interests and the interests of the hotel, how to deal with the relationships between colleagues, how to adjust their mentality, but I understand that as a waiter should have a strong sense of service. In a chat with a department manager, the manager mentioned the service consciousness, I very much agree with his point of view: "service consciousness but has asked the waiter to provide quality service to guests and the concept of desire, at the same time should also have the same sense of their colleagues." Yes, this is the true meaning of "service consciousness", which is the embodiment of a real quality of a waiter.The second part: Western food departmentThe western restaurant named "GardenRestaurant" is called "Garden Restaurant". I think it may be because there is a small artificial garden outside the dining room. The dining room is comfortable, a typical Western style restaurant, which is divided into smoking and non-smoking areas. But if you can put in place with some western art crafts or murals this may attract more guests to far away guests have a feeling has returned to the motherland.The management of the western restaurant is quite differentfrom the Chinese restaurant, from the service process to the management of staff are more standardized and more stringent than the Chinese restaurant. When I came to the western restaurant, I felt like I was unloading a heavy load, because the work in the western restaurant was so relaxing! You don't have to do anything, even if it's the easiest thing to do: wipe the dishes, take the table, set up the table, which is just too far away from the Chinese restaurant. But in the western restaurant, if you don't do anything, you have to stand, which makes people feel the time is very slow, feet began to protest. Sometimes, there are more waiters in the restaurant than guests, and the guests are very uncomfortable when looking at the guests together. Therefore, suggestions of the restaurant management personnel can flexibly arrange, such as allowing employees to take turns to rest, in less time as long as two waiters enough, let everyone rest not only can make the staff to reduce foot fatigue, but also create a harmonious environment, and do Why not??The service of Western food and the service of Chinese food are very large, which often makes us interns do not know what to do, and how to do it well. But what makes us puzzled is that we were just at the time of the internship, and the hotel was training some new employees, but the hotel was not allowed to take part in the training. This makes us very dissatisfied, why not give us training? Although we have only a short internship in the hotel, we have come to study in the hotel. Should the hotel consider more for our interns?The third part: Beverage DepartmentFinally, we came to the last stop of the internship: the wine department, because of the National Day holiday and the end of the week practice, make our last stop time is particularly short,probably only a week ago.On the first day, he came to the liquor department and didn't know what to do. A big day has passed, and some of us do not know what to do with a few headless flies. Finally, a colleague came to tell us to wipe the glass, and then we found something to do. But after wiping the glass, I don't know where to go. Well, the feeling of being abandoned is not so good.When the wine department is busiest, I think it's about the evening. Because it was the hotel of the season, so almost every night, the guest box or table table wedding, so we finally have a place to fly without head, that is for the guests to pour the wine, for a long time we have come to realize that our work is mainly to help wipe the glasses, glasses, swing stands pouring for the guests, but for how cocktails, grinding a good cup of coffee, we are absolutely ignorant of it does make people feel sorry.In the bar the time is too short, then this is not too much. But there is one thing I can say without reservation, not only is this department, other departments also let me have this feeling: that is the lack of a hotel to cohesive corporate culture, one will do a culture different from other hotels and other restaurants, which makes each hotel give people a feeling of deja vu, a clone of feeling, and this culture is enough to support the whole hotel!The fourth part: summaryThe above is my experience in the process of practice, from the overall perspective of the hotel management, from my two months of practice, can generally summarize the following aspects of the deficiencies:First, we should change the traditional attitude towards employees. Man is the main body of management, which is small and should be grasped by all managers. In the management ofsubordinate relationship is a division of labor, the relationship is not a rule and ruled; on the contrary, modern management philosophy tells us: management is a special service, managers only do lower levels of service, help subordinates and make outstanding achievements in the work, managers will have their own management the performance. The management of modern enterprises must adhere to the "three God", namely: market, customers and employees! An old employee said to the leader in the BBS of the hotel: "be kind to your employees and be a good leader. Remember, you don't manage all machines."." I think that's probably what every employee wants to say to the leader.Two, enterprises lack a kind of spiritual enterprise culture which can unite people's minds. A nation has its own national culture, and an enterprise also needs to have its own corporate culture. The construction of enterprise culture is not dispensable, but necessary for the survival and development of enterprises. When enterprises are facing various challenges, and all the people in the enterprise need to work together to unite together. For the construction of enterprise culture, and he will usually lacking spirit of cooperation, to each of the mind, and no one really for the development of enterprises have been seriously thinking, in other words, is not himself into the enterprise. Thus, the construction of corporate culture is the necessary guarantee for the survival and development of enterprises.Three, enterprises lack a set of effective incentive mechanism and promotion system. In hotel incentive mechanism, too much attention is paid to material incentives, while spiritual incentives are ignored. In fact, in addition to the traditional rewards and punishments incentives, there are many incentives for our managers to draw on. Sometimes, a smile or an appreciationfrom a leader is more effective than a reward for a pay increase!The above is my thoughts and feeling of this practice, as a kind of feeling, it may be a lot of subjective traces, but only employees can really enjoy this feeling, therefore, hope that managers in making decisions, but also consider the interests of the station in the hotel can more consideration for their employees, the only way the decision to get more of the employees. Finally, thank you for offering such internship opportunities and thanking the teacher for your help, and wish the hotel better and better.中文酒店实习报告实习单位：xx大酒店实习时间：XX年9月——XX年11月序言终于等到了实习的时候了，很早以前就从师兄那里打听到了大三的上半学期有实习，那时候可以说是急切地期盼着这一天的到来，因为大家再也无法忍受当前这日以继夜的填鸭式的教学，尽管从师兄们那里了解到实习并非像想象中的那样是一件快乐的事情。
酒店实习报告英文版
酒店实习报告英文版篇一：英文版：酒店前台实习总结My Internship Life——Seven days Changtai Hotel Management Co.，Ltd。
abstractThe essay is a record for my internship life and my feelings getting from the work. The internship is a transition from a student to a staff。
In this stage，you must give up something and learn how to do so that you will really work well。
When I was working at the position of reception，I learnt it was very important to be a person of professional ethics。
Even though the company is strange to you，you must learn to adapt and make use of the environment to create a higher value. The jobs must be filled with pressure and difficulties, if you are clever and strongenough，you could overcome all the obstacles。
Believe yourself and Work consciously. You will become the one who will carry a letter to Garcia。
No matter what we will get from the first job, it must influence my life forever。
酒店实习报告中英文
Executive Summary:This report summarizes my internship experience at [Hotel Name], a luxury hotel located in [City, Country]. During my internship, which spanned a period of [Duration], I had the opportunity to work across various departments, including Front Desk, Housekeeping, and Food and Beverage. This experience provided me with invaluable insights into the hospitality industry, honed my customer service skills, and equipped me with practical knowledge of hotel operations. The following report details my responsibilities, achievements, challenges, and overall learnings from the internship.Introduction:[Hotel Name] is a renowned luxury hotel known for its exceptional service and exquisite amenities. As part of my academic curriculum, I was required to complete an internship to gain hands-on experience in the hospitality sector. I was fortunate to secure an internship at [Hotel Name], where I was exposed to a diverse range of roles and responsibilities.Responsibilities:1. Front Desk Operations:- Greeted guests and provided them with personalized check-in services.- Assisted with check-out procedures, ensuring accurate billing and handling any discrepancies.- Resolved guest inquiries and concerns, ensuring their satisfaction.- Maintained a clean and organized front desk area.2. Housekeeping Department:- Assisted with room cleaning and maintenance, ensuring the highest standards of cleanliness.- Checked rooms for damages and reported any issues to the appropriate department.- Coordinated with the maintenance team to address any urgent repair needs.- Assisted with the inventory management of cleaning supplies.3. Food and Beverage Services:- Assisted with the preparation and serving of meals and beverages in the hotel restaurant.- Greeted guests, took orders, and ensured their satisfaction with the service.- Managed the cleanliness of dining areas and restrooms.- Assisted with the inventory management of food and beverage items.Achievements:1. Customer Service Excellence:- Received positive feedback from guests for my exceptional customer service skills.- Successfully resolved complex guest issues, leading to increased guest satisfaction.2. Efficiency and Organization:- Improved the efficiency of the front desk operations by implementing a new reservation system.- Streamlined the room cleaning process, resulting in reduced turnaround time.3. Team Collaboration:- Contributed to a positive team environment by being proactive and supportive.- Collaborated with other departments to ensure seamless hotel operations.Challenges:1. High Workload:- Dealing with a high volume of guest inquiries and requests during peak seasons was challenging.- Maintained composure and efficiency while managing multiple tasks simultaneously.2. Adaptability:- Had to quickly adapt to the changing needs of guests and hotel operations.- Overcame language barriers by learning basic phrases in the local language.3. Pressure:- Faced pressure to provide excellent service under tight deadlines.- Developed resilience and time management skills to handle high-pressure situations.Learnings:1. Customer Service:- Recognized the importance of empathy and patience in customer service.- Developed effective communication skills to handle diverse guest needs.2. Hotel Operations:- Gained a comprehensive understanding of hotel operations, from front desk to housekeeping.- Learned the importance of teamwork and collaboration in achieving common goals.3. Professionalism:- Developed a strong work ethic and commitment to excellence.- Understood the significance of professionalism in the hospitality industry.Conclusion:My internship at [Hotel Name] has been an incredibly rewarding experience. It has provided me with a solid foundation in thehospitality industry and equipped me with the skills and knowledge necessary to pursue a career in this field. I am grateful for the opportunities and challenges I encountered during my internship, which have shaped me into a more confident and capable professional.酒店实习报告摘要：本报告总结了我在[酒店名称]，一家位于[城市，国家]的豪华酒店的实习经历。
酒店实习报告模板英语
IntroductionThis report outlines the experiences and learnings gained during my internship at [Hotel Name], located at [Hotel Address]. The internship took place from [Start Date] to [End Date], and provided me with an invaluable opportunity to apply my academic knowledge in a real-world hospitality setting. The report will cover various aspects of my internship, including daily tasks, challenges encountered, skills acquired, and overall reflections.I. Background InformationA. Hotel Overview[Hotel Name] is a [Number of Stars] hotel situated in [Location]. The hotel boasts a range of facilities, including [list of facilities: e.g., restaurant, spa, gym, conference rooms, etc.]. It is known for its exceptional service, luxurious accommodations, and commitment to guest satisfaction.B. Internship RoleDuring my internship, I held the position of [Internship Title] under the supervision of [Supervisor’s Name], the [Supervisor’s Position].C. Internship Duration and ScheduleThe internship lasted for [Number of Weeks/Months], and I worked [Number of Hours per Week/Days per Week] hours.II. Daily Tasks and ResponsibilitiesA. Front Office Operations- Greet and check-in guests, ensuring a warm and welcoming atmosphere.- Process reservations and handle billing inquiries.- Assist with room assignments and upgrades, if applicable.- Answer phone calls and handle guest inquiries promptly and efficiently.- Maintain the cleanliness and organization of the front desk area.B. Housekeeping- Clean and prepare guest rooms according to hotel standards.- Restock amenities, such as towels, toiletries, and linens.- Ensure all rooms are in top condition before check-in.- Perform spot checks on rooms to ensure cleanliness and quality.C. Food and Beverage Service- Assist with restaurant reservations and seating arrangements.- Serve guests at the restaurant, bar, or café.- Take orders, ensure accurate food and beverage delivery, and handle payment transactions.- Maintain a clean and safe dining area.D. Other Responsibilities- Participate in staff meetings and training sessions.- Assist with special events, such as weddings or conferences.- Provide excellent customer service at all times.- Contribute to team efforts and maintain a positive work environment.III. Challenges EncounteredA. Language BarrierDuring my internship, I encountered language barriers with some guests. To overcome this challenge, I practiced my language skills and sought assistance from colleagues when needed.B. High WorkloadAt times, the workload was intense, requiring me to prioritize tasks and manage my time effectively.C. Cultural DifferencesInteracting with guests from various cultural backgrounds required me to be adaptable and sensitive to their needs.IV. Skills AcquiredA. Customer ServiceThrough my internship, I developed strong customer service skills, including effective communication, problem-solving, and conflict resolution.B. TeamworkI learned the importance of teamwork and collaboration in a fast-paced hospitality environment.C. AdaptabilityThe internship allowed me to adapt to new situations and handle unexpected challenges.D. Organizational SkillsI honed my organizational skills by managing multiple tasks and maintaining a clean and efficient work area.V. ReflectionsMy internship at [Hotel Name] has been an unforgettable experience. It has not only provided me with practical skills but also helped me understand the importance of professionalism, dedication, and guest satisfaction in the hospitality industry.A. Personal GrowthI have gained a deeper understanding of the hotel industry and its various departments. This experience has also helped me build confidence in my abilities and decision-making skills.B. Future Career GoalsThis internship has solidified my interest in a career in thehospitality industry. I am now more determined to pursue a [specific career path: e.g., Hotel Management, Front Office Operations, etc.] and contribute to the success of a hotel.C. Recommendations for the HotelBased on my experience, I would recommend the following improvements:- Implementing a more structured training program for new employees.- Enhancing cross-departmental communication to ensure a seamless guest experience.- Providing regular feedback and recognition to employees for their hard work.ConclusionIn conclusion, my internship at [Hotel Name] has been an incredibly rewarding experience. I am grateful for the opportunity to gain hands-on experience in the hospitality industry and am excited about the future opportunities it has opened for me. I look forward to applying theskills and knowledge I have acquired during this internship to my future endeavors in the field of hospitality.。
酒店实习报告英文
IntroductionThis report aims to summarize my internship experience at [Hotel Name], a five-star hotel located in [City/Country]. During my internship, I had the opportunity to work in various departments such as front desk, housekeeping, and food and beverage. This report will provide an overview of my internship experience, the skills I acquired, and the challenges I faced.I. Internship Background1.1 Hotel Information[Hotel Name] is a luxury hotel with a total of 200 rooms, including suites and standard rooms. The hotel offers a variety of facilities, such as a swimming pool, spa, gym, and multiple dining options. It is situated in the heart of [City/Country], providing easy access to shopping centers, entertainment venues, and tourist attractions.1.2 Internship DurationMy internship at [Hotel Name] lasted for 12 weeks, from [Start Date] to [End Date].II. Internship Experience2.1 Front Desk DepartmentDuring my internship, I worked in the front desk department for thefirst four weeks. My main responsibilities included:(1) Greeting guests and assisting them with check-in and check-out procedures;(2) Resolving guest inquiries and complaints promptly;(3) Ensuring the smooth operation of the front desk;(4) Handling reservations and room assignments.Through this experience, I learned how to communicate effectively with guests, handle emergencies, and work under pressure. I also gained adeeper understanding of hotel management and the importance of customer service.2.2 Housekeeping DepartmentFor the next four weeks, I joined the housekeeping department. My responsibilities included:(1) Cleaning guest rooms and ensuring they meet the hotel's standards;(2) Replenishing amenities and supplies in guest rooms;(3) Reporting any maintenance issues to the appropriate department;(4) Maintaining a clean and organized work environment.This experience allowed me to learn about the importance of attention to detail and the significance of maintaining a clean and comfortable environment for guests. I also gained a sense of accomplishment from completing my tasks efficiently and effectively.2.3 Food and Beverage DepartmentIn the final four weeks of my internship, I worked in the food and beverage department. My responsibilities included:(1) Assisting the waitstaff in serving guests;(2) Maintaining the cleanliness of the dining area;(3) Preparing and setting tables for events;(4) Assisting with inventory management.This experience provided me with insights into the fast-paced environment of a hotel restaurant and the importance of teamwork. I also learned how to prioritize tasks and manage time effectively.III. Skills and Knowledge Gained3.1 Communication SkillsThroughout my internship, I had the opportunity to interact with guests from various backgrounds. This experience helped me improve my communication skills, as I learned to adapt my language and tone to different situations.3.2 Problem-Solving SkillsIn the front desk department, I often encountered unexpected situations that required quick thinking and problem-solving. This experience allowed me to develop my ability to handle emergencies and findeffective solutions.3.3 TeamworkWorking in different departments required me to collaborate with colleagues from various backgrounds. This experience helped me improve my teamwork skills and learn the importance of working together towards a common goal.3.4 Time ManagementAs a hotel intern, I had to manage multiple tasks and responsibilities simultaneously. This experience taught me how to prioritize my tasks and manage my time effectively to ensure the smooth operation of the hotel.IV. Challenges Faced4.1 High ExpectationsAs a hotel intern, I was expected to perform at a high level from the beginning. This pressure sometimes made it challenging to meet the expectations of my supervisors and colleagues.4.2 MultitaskingWorking in a fast-paced environment required me to multitask and manage multiple tasks simultaneously. This skill took time to develop and required continuous effort.V. ConclusionMy internship at [Hotel Name] was an invaluable experience that provided me with practical knowledge and skills in the hospitality industry. Through my experience in different departments, I gained a deeper understanding of hotel operations and the importance of customer service.I am grateful for the opportunity to work at [Hotel Name] and believethat this internship has prepared me for a successful career in the hospitality industry.。
酒店英文实习报告
Executive Summary:During my internship at [Hotel Name], I had the opportunity to gain valuable experience in the hospitality industry. This report outlines my responsibilities, experiences, and insights gained during the internship period, which lasted from [Start Date] to [End Date]. The internship provided me with a comprehensive understanding of hotel operations,guest service, and team collaboration.I. IntroductionA. Background[Hotel Name] is a renowned [number]-star hotel located in [City/Country]. The hotel boasts state-of-the-art facilities and offers a wide range of services to its guests. My internship was aimed at providing me with practical experience in the hotel industry, enhancing my skills, and broadening my knowledge.B. ObjectivesThe primary objectives of my internship were to:1. Gain hands-on experience in hotel operations.2. Develop strong interpersonal and communication skills.3. Understand the importance of teamwork in the hospitality industry.4. Learn about the latest trends and technologies in the hotel industry.II. ResponsibilitiesA. Front Office1. Greet guests and assist with check-in and check-out procedures.2. Answer inquiries and provide information about hotel amenities and services.3. Handle reservations and ensure accurate records of guest information.4. Collaborate with the concierge team to provide personalized services to guests.B. Housekeeping1. Clean and maintain guest rooms, ensuring high standards of cleanliness and hygiene.2. Restock amenities in guest rooms.3. Report any maintenance issues to the engineering department.4. Coordinate with the laundry team to ensure timely and efficient service.C. Restaurant and Bar1. Assist in setting up and maintaining the dining area.2. Serve guests and provide exceptional customer service.3. Stock and manage inventory of food and beverages.4. Clean and sanitize dining utensils and equipment.D. Event Planning1. Assist in organizing events such as weddings, conferences, and banquets.2. Coordinate with vendors and suppliers to ensure smooth event execution.3. Oversee the setup and breakdown of event spaces.4. Provide on-site support to event attendees.III. Experiences and InsightsA. Guest ServiceDuring my internship, I learned the importance of exceptional guest service. By interacting with guests from various backgrounds, I developed strong interpersonal and communication skills. I alsounderstood the value of anticipating guests' needs and providing personalized services.B. Team CollaborationThe hotel industry heavily relies on teamwork. I witnessed how different departments, such as front office, housekeeping, and restaurant, collaborated to ensure a seamless guest experience. This experience taught me the significance of effective communication and cooperation among team members.C. Hotel OperationsI gained a comprehensive understanding of hotel operations, from guest check-in to event planning. I learned about the importance of maintaining high standards of cleanliness and hygiene, efficient inventory management, and the use of technology to streamline processes.D. Industry TrendsThe hospitality industry is constantly evolving. During my internship, I became aware of the latest trends, such as eco-friendly initiatives, technological advancements, and personalized guest experiences. These insights will help me stay updated with the industry's developments.IV. ConclusionMy internship at [Hotel Name] has been an invaluable experience that has broadened my knowledge and skills in the hospitality industry. The opportunity to work in various departments and interact with diverse guests has equipped me with the necessary skills to excel in my future career. I am grateful for the guidance and support provided by thehotel's management and staff during my internship.I would like to express my sincere gratitude to [Hotel Name] for allowing me to gain this valuable experience. I look forward to applying the knowledge and skills acquired during my internship to my future endeavors in the hospitality industry.。
酒店实习英文报告
IntroductionThis report aims to provide a comprehensive overview of my internship experience at [Hotel Name], a renowned establishment located in[City/Country]. As a student pursuing a degree in Hospitality Management, I was eager to gain practical knowledge and skills in the industry. During my internship, which lasted for six weeks, I was exposed to various departments within the hotel, including front desk, housekeeping, and food and beverage. This report will detail my experiences,challenges faced, and the skills I acquired during the internship.1. Preparation and First ImpressionsPrior to my internship, I completed a thorough preparation to ensure a smooth transition into the hospitality industry. I familiarized myself with the hotel’s history, services, and facilities. I also reviewed hotel management literature and attended orientation sessions conducted by the hotel management team.On my first day at the hotel, I was warmly welcomed by the management team and the staff. They provided me with a detailed introduction to the hotel’s policies, procedures, and expectations. I was assigned to the front desk department, where I would spend the first two weeks of my internship.2. Front Desk DepartmentDuring my time at the front desk, I was responsible for greeting guests, assisting with check-in and check-out procedures, handling reservations, and providing information about the hotel’s amenities. I learned the importance of customer service, attention to detail, and effective communication skills in a hospitality setting.One of the key challenges I faced was learning the hotel’s reservation system, which was quite complex. However, with the guidance of my supervisor and colleagues, I quickly became proficient in using the system. I also had the opportunity to interact with guests from various countries, which helped improve my language skills and cultural awareness.3. Housekeeping DepartmentAfter two weeks at the front desk, I was transferred to the housekeeping department. Here, I was responsible for ensuring the cleanliness and maintenance of guest rooms. I learned about the importance of hygiene, attention to detail, and efficient time management in maintaining high standards of cleanliness.One of the highlights of my time in the housekeeping department was participating in a room inspection training session. I learned how to identify potential issues and ensure that guest rooms met the hotel’s cleanliness standards. This experience helped me develop a keen eye for detail and a strong sense of responsibility.4. Food and Beverage DepartmentThe final two weeks of my internship were spent in the food and beverage department. I was assigned to the restaurant, where I worked alongside the waitstaff to ensure a pleasant dining experience for guests. My responsibilities included setting tables, taking orders, and assisting with food and drink service.This department allowed me to further develop my communication skills and teamwork abilities. I also gained valuable insight into the importance of food presentation, menu planning, and guest satisfaction.5. Challenges and Learning ExperiencesThroughout my internship, I encountered several challenges. One of the most significant challenges was adapting to the fast-paced environment of the hotel. I quickly learned that time management and organization were crucial in ensuring smooth operations.Another challenge was dealing with difficult guests. However, I learned that maintaining a calm demeanor and providing excellent customer service could often defuse tense situations. This experience taught me the importance of patience, empathy, and resilience.6. Skills AcquiredMy internship at [Hotel Name] has equipped me with a range of valuable skills, including:- Strong customer service and communication skills- Proficiency in hotel management systems- Knowledge of cleanliness and hygiene standards- Time management and organizational skills- Cultural awareness and adaptability7. ConclusionIn conclusion, my internship at [Hotel Name] has been an invaluable experience. I have gained a wealth of knowledge and skills that will undoubtedly contribute to my future career in the hospitality industry.I would like to express my gratitude to the management team and staff at the hotel for their guidance, support, and mentorship during my internship. I am confident that the experiences I have gained will serve as a solid foundation for my future endeavors in hospitality management.。
酒店实习英语报告
IntroductionAs a student of tourism management, I had the opportunity to complete a one-month internship at the Green Garden Hotel. This internship provided me with a practical understanding of the hotel industry and allowed meto apply the theoretical knowledge I had learned in class. In this report, I will discuss the main aspects of my internship, including my duties, challenges, and achievements.I. Internship DutiesDuring my internship, I was assigned to the Front Desk Department. My primary responsibilities included greeting guests, checking-in and checking-out guests, handling reservations, and providing information about the hotel's amenities. Additionally, I was responsible for maintaining the front desk area, ensuring it was clean and organized,and assisting the team with any tasks they required.A. Checking-in and Checking-out GuestsOne of the main tasks I was responsible for was checking-in andchecking-out guests. This involved verifying the guest's identity, providing them with their room keys, and ensuring that they had a comfortable stay. I also had to process payments and handle any issues that arose during the check-in or check-out process.B. Handling ReservationsAnother crucial aspect of my role was handling reservations. I had to ensure that guests' bookings were accurately recorded and that the rooms they requested were available. I also had to communicate with other departments, such as the housekeeping and catering departments, toensure that all reservations were met.C. Providing InformationI was responsible for providing guests with information about thehotel's amenities, such as the restaurant, spa, and fitness center. I also had to assist guests with any queries they had about the local area, such as nearby attractions and transportation options.II. ChallengesDuring my internship, I encountered several challenges that required me to adapt and develop new skills. Some of the main challenges I faced included:A. MultitaskingThe front desk department was often busy, and I had to juggle multiple tasks simultaneously. This required me to prioritize my workload and stay organized.B. CommunicationAs a foreign student, I had to overcome language barriers when communicating with guests and colleagues. This required me to be patient and use clear, concise language.C. Dealing with Difficult GuestsOccasionally, I had to deal with difficult guests who were unhappy with their stay or had complaints. This required me to remain calm and professional while resolving their issues.III. AchievementsDespite the challenges, I was able to achieve several goals during my internship. Some of my main achievements include:A. Improving My Communication SkillsThrough interacting with guests and colleagues, I was able to improve my communication skills and become more confident in my ability to convey information effectively.B. Learning New SkillsI learned new skills, such as how to use the hotel's reservation system and how to handle cash transactions. This knowledge will be valuable in my future career.C. Building Professional RelationshipsI established professional relationships with my colleagues and gained a better understanding of the hotel industry's operations.ConclusionMy internship at the Green Garden Hotel was an invaluable experiencethat allowed me to gain practical experience in the hotel industry. Through this internship, I learned valuable skills and gained a deeper understanding of the challenges and opportunities in the industry. I am grateful for the opportunity to have completed this internship and will continue to apply the knowledge and skills I acquired during my time at the hotel.。
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酒店实习报告英文版篇一：四星级酒店实习报告四星级酒店实习报告一直以来就想到酒店工作，因为这种喜欢和向往，在经过一番取舍后，我还是选择了到酒店实习，即使自己学的是市场营销且没有旅管专业的优势，但有幸我能在一家四星涉外酒店实习，而且实习部门是前台。
通过这次实习，我比较全面地了解了酒店的组织架构和经营业务，接触了形形色色的客人，同时还结识了很多很好的同事和朋友，他们让我更深刻地了解了社会，并拓宽了我的视野，也教会了我如何去适应社会融入社会。
实习心得1. 中介我的实习可以说是“中介”介绍的，它是一家酒店管理公司，在一次校园宣讲会上我记下了该公司的联系方式，因为是北京的，而且是酒店业，我就留心了，寒假过后来北京联系了该公司，他们很热心地帮我们联系了实习单位，我和同校的两个女生一起被分到国广公寓，从开始接待我们到最后送我们离开酒店，他们确实很负责，而且时时都挺关心我们，中间还组织过两次相关培训，总之他们的管理挺人性化。
说起这家公司我还是很崇敬的，它是去年才成立的，可以说是从零开始，和他们接触中我见证了一家公司从成立到步入正轨的艰辛还有人性化管理的必要。
2. 英语在四星级的涉外饭店中，英语的实际应用能力特别是说的能力是特别重要的。
我们酒店就在中国国际广播电台后面，且有业务上的关系，我们公寓里住的都是外国专家。
在接触来自世界各国的客人的过程中，英语作为国际通用语言发挥了它的重要性，我也在不断的锻炼中提高了自己的英语会话水平。
给我印象最深的是住2092的客人，他叫farag latif abdellatif nafady是埃及人在我们酒店的公寓里常住，是国际台阿拉伯语的播音员，他也是第一个夸奖我英语好的，他很和蔼可亲，长期在学校学的都是哑巴英语，所以我对自己的英语口语很不自信，但和他的交流中他总鼓励和夸奖我，使我不断提高了和外宾交流的胆量，不但敢开口说还能完成英语接待工作。
3.服务意识和水平的提高在酒店这服务行业,服务意识要求很高，通过酒店组织的培训和平时部门的强化练习，不断锻炼了我的服务意识，还养成了面对客人泛出微笑的好习惯，学会了用标准的礼仪礼貌待客。
礼貌是一个人综合素质的集中反映，酒店更加如此，要敢于开口向人问好，在向人问好的过程中还要做到三到：口到，眼到，神到，一项都不能少。
对于客人的要求，要尽全力去满足。
4.酒店行业的了解经过了三个多月的酒店实习，使我们对酒店的基本业务和操作有了一定的了解。
虽说我的职责是前台接待，但酒店也是成立不久，还不完善，我们前台分工也不是很明确，我不但接触接待工作，也学习收银，打报表，上夜班时还要做夜审，所以前台的工作几乎都熟悉了。
而且身在前台接触的其他部门也很多，通过不断接触我对酒店的组织结构和运营方式也有所了解。
篇二：香格里拉大酒店实习报告香格里拉大酒店实习报告旅游管理二班0906020209冯思达香格里拉大酒店实习报告班级：09级旅游管理二班学号：0906020209 姓名：冯思达一、背景通过对酒店管理课程一学期的学习，我掌握一定的理论知识对饭店管理有了初步的了解。
在这次实习参观过程中我学到了很多在课本上学不到的知识。
真正领悟了老师说的酒店最重要的是实践这句话。
这次参观实习我感受颇多，下面通过我的参观过程浅谈一下对酒店管理的看法。
一进入香格里拉大酒店，一阵幽香扑鼻而来，后来才得知是香格里拉特制的精油香气。
香味很特别，很绵长。
之后在酒店里参观时应该是习惯了味道，觉得很好闻。
可是刚开始大家普遍都感觉比较刺鼻，太香甜。
建议在大堂可以喷洒较少量精油，让客人有一个适应过程，更加人性化。
二、参观实习过程（一）中餐厅------天香阁从侧门进入时，映入眼帘的便是两扇极具东方特色的半开着的大红门。
门中间是一个玄关。
进入天香阁时有种别有洞天的感觉。
中餐厅以包间为主，外面也开辟有散客区。
其中的装潢，桌面布局，极富东方古典气息。
共有11包间。
据介绍，其中蓝宝石最受客人欢迎。
水晶厅和珍珠厅均可一分为二，满足客人的多种需求。
中餐厅对所有客人开放。
个人感觉这样可以避免资源浪费，毕竟居住酒店有很多散客，若只对本店客人开放会使包间有很多闲置，不能实现资源优化配置。
值得一提的是，在员工通道与餐厅之间有一个感应门，员工只要用腿感应开关便可实现开门20s。
增加了员工工作的安全系数。
（二）泰式餐厅-----暹罗园（siam garden）特意问了一下培训经理，暹罗在泰国是天堂的意思。
进门便是帝王花。
听说帝王花是泰国的一种很特别的花，看似干枯，但其实还是有生命的。
不禁想起前几日专门去百度中看了帝王花的简介。
帝王花又叫菩提花，泰国重佛教。
以此可以看出酒店在餐厅主体上的突出。
暹罗园共有4个包间，每个包间可容纳十人。
此外，还有一个很受欢迎的地方，一个露天的会客区。
两边的竹草帘很有自然气息。
内外兼修的暹罗园给我留下了很深的印象。
（三）大堂酒廊大堂酒廊，酒店的另一特色。
客人可以在此与朋友闲谈。
晚8:30——11:30营业，由于圣诞节将来临，酒廊摆满了圣诞红。
（四）西餐厅西餐厅以自助形式，没有包间。
风格简单随意，适合老友聚会。
门口的兵马俑为处于西安的香格里拉酒店增添了当地的特色。
西餐厅采用明档厨房，客人可以一边享受美食一边厨师们的精湛厨艺。
种类有:①日本料理档②面档，陕西人对于面有种特别的喜爱，因此每到就餐时间面档也是相当热闹③pizza熟食区④烧烤⑤饼坊⑥甜点区⑦冰淇淋区，其中的巧克力树总是最吸引小朋友的注意力的⑧吧台，在吧台有个小插曲，因为有位客人去吧台要酒，培训经理特意把我们先带到冰淇淋区，并提醒同学们给客人让一下路，这种细心周到的工作态度是值得我们学习的，也反映了香格里拉大酒店员工的素质以及顾客至上的理念。
（五）宴会厅二楼设置的都为宴会厅1、长安厅：其中摆台可由客人任意选择多功能设备一应俱全，有投影，音响，LED等，10月份投入使用。
2、多功能厅1,2,3：其中1一般用于培训，2面积较小，再有婚宴时用作新娘房，3中设有卫生间。
每一厅都有各自特色。
3、陕西厅：会见式摆台，摆台固定，专用于政府领导会见。
4、大宴会厅(the grand ballroom)：1824平方米，可分为1,2,3。
我们去参观时正值车展布置，可见大宴会厅面积之大。
感受：作为西安数一数二的五星级酒店，香格里拉的宴会厅种类丰富，各有特色，可满足不同客人的多种需求。
且功能设备齐全，运用高科技使客人可进行性价比更高的消费。
（六）健身中心对于住店客人免费开放，同时以会员形式对外开放。
个人认为这样既避免因设备闲置造成的资源浪费，同时会员制对外开放又能保证住店客人有足够的空间健身。
其中运动器械均为美国品牌，设有操房，并有免费yoga课程。
泳池水温常年保持27到28摄氏度，每天均有水质报告。
保证了客人游泳健身的质量和健康。
（七）水疗中心（SPA）水疗中心很静谧，潺潺流水从墙壁泄下，倒映着灯光，很唯美。
在这种环境下，客人的心绪是平和的。
设有四个单人间和一个双人间。
每间都有独立的浴室与卫生间，为客人营造一个私密的环境。
其中流理台上用于装发饰的小木匣十分精巧。
显示了酒店的人性化。
其中香格里拉酒店自主研发的香格里拉精油对外出售。
（八）客房本次参观的是位于十二楼的套房。
客厅中有电视，DVD。
电视柜上有遥控器，还有一个别致的皮卡。
其中装有各电视台对应台号，以及境外台的节目单。
橱柜中有咖啡茶冲煮套，明码标价，其中还有小型冰箱，里面放有软饮及巧克力。
中间橱柜中还有小食品及各种精美的杯子用来盛装咖啡，水，红酒。
值得一提的是专门配有精致的香格里拉logo形状的启瓶器。
酒店提供免费的4种罐装冲饮品，包括咖啡，茶。
更衣间的衣柜中除了有浴袍，鞋，枕头，洗衣袋（含价目表）之外，还有毛毯，以方便怕冷的客人的需求。
此外，还有干粉灭火器，保险箱以及自救呼吸器，值得一提的是，在客房门后贴有详简明易懂的日，英，中三语的紧急疏散图。
从此中可看出酒店的安全意识很强，无微不至。
浴室中洗漱用品均为著名品牌欧舒丹，免费提供给顾客，细微之处显示了酒店的品质服务。
其中有活动晾衣绳，熨斗，熨衣板，电视。
方便客人的生活。
卧室中写字台配有免费网线，便于客人办公娱乐。
写字台上放置有一个精美卡册。
其中包括酒店宣传册、贵宾金皇会、地图、明信片两张（一张为酒店背面图，一张为西安名胜图，可供客人邮寄给好友家人，为旅行留下美好回忆）、信封、意见卡（双语）、菜单。
小小卡册中内容丰富，麻雀虽少，一应俱全，为客人在西安出行提供了很大的帮助。
床边的床头柜上有一个可以外卖的闹钟，带有灯光，方便深夜醒来看时间，很多客人都会喜欢，购买率很高。
此外，还有一本精装英文版的Lost Horizon,这本书中第一次提到了香格里拉一词。
除了必要的书签，便签本之外，还有一个体现酒店环保理念的元素——绿色的环保卡，若客人外出时把卡放于床上，则表明不用洗涤床上用品。
这个细节体现了酒店的绿色环保意识。
三、总结这次参观中，我领略到了五星街酒店的品质服务，同时，也有自己的思考。
这次活动让我通过实践对酒店管理这一行业有了更深的领悟，同时增加了对这一行业的兴趣。
感谢辛建老师及香格里拉酒店的培训经理给我们这次宝贵的机会。
在今后的学习中，我会更加努力，争取做一个优秀的酒店人。