Business Letter- Replies Writing
Business English
Useful Sentences
1. Seeing your advertisement in China Daily, we should be pleased to receive your latest price list for stainless steel tableware. 2.We thank you for your intention to enter into business relations with us. At present, we are interested in your... and wish to receive a sample for which we will pay upon receipt of your advice.
1. Enclosed please find our illustrated catalogues and price-list giving details of CIF Vancouver prchases of quantities of not less than 300 of individual items, we would allow a trade discount of 3%
asked for.
收到贵公司8月2日询价，得悉你们对我们 MP208型号的真空吸尘机感兴趣，现将你们 所需的插图目录单和价格表寄给你们。
10. 对于定期购买单项商品数量不少于800打，我们 可给予3％的折扣，用保兑的、不可撤销的即期信
用证付款。
On regular purchases in quantities of not less than 800 dozen of individual items, we would allow you a discount of 3%. Payment is to be made by confirmed , irrevocable L/C at sight.
英语商函的书写范文
英语商函的书写范文Here is an English essay on the topic of "Sample Business Letter in English" with a word count exceeding 1000 words:Writing effective business letters is a crucial skill in the professional world. Business letters serve as formal and official modes of communication, conveying important information, requests, or propositions to clients, partners, or other stakeholders. A well-crafted business letter can make a lasting impression and significantly impact the outcome of a business transaction or negotiation.When composing a business letter, it is essential to adhere to a structured format and maintain a professional tone. The letter should begin with a clear statement of purpose, followed by a concise and informative body, and conclude with a call to action or a polite closing. Throughout the letter, the language should be clear, concise, and free of any ambiguity.One of the key elements of a successful business letter is the greeting. The greeting should be formal and appropriate for the recipient. Common greetings include "Dear Mr./Ms. [Last Name]" or "Dear [Job Title] [Last Name]." Avoid overly casual or informalgreetings, as they can undermine the professional nature of the communication.The body of the business letter should be well-organized and structured. Start with a clear and concise statement of the main purpose of the letter. This could be a request for information, a proposal, or a response to a previous communication. Provide relevant details and supporting information in a logical and coherent manner. Avoid unnecessary jargon or complex language, and ensure that the message is easy to understand.When expressing requests or making recommendations, it is important to use polite and respectful language. Phrases such as "I would appreciate if you could" or "I kindly request that you consider" can help convey the message in a professional and courteous manner.Closing the business letter is just as important as the opening. The closing should reiterate the main purpose of the letter and provide a clear call to action, such as a request for a response, a meeting, or a specific follow-up action. Common closing phrases include "Sincerely," "Best regards," or "Thank you for your consideration."It is also crucial to include relevant contact information, such as the writer's name, title, and contact details, to ensure that the recipientcan easily reach out for further communication or inquiries.In addition to the formal structure and language, the overall presentation of the business letter is also important. The letter should be neatly formatted, with consistent spacing, margins, and alignment. The use of appropriate fonts, font sizes, and consistent formatting can enhance the professional appearance of the document.Moreover, the business letter should be proofread thoroughly to ensure that there are no spelling or grammatical errors. Even minor mistakes can undermine the credibility and professionalism of the communication.In conclusion, writing effective business letters requires a combination of technical skills, attention to detail, and a deep understanding of professional communication norms. By adhering to a structured format, using clear and concise language, and maintaining a polite and respectful tone, you can create business letters that effectively convey your message and leave a lasting positive impression on the recipient.。
Business Letter Writing
Business Letter WritingPurpose of a Business LetterA business letter (or formal letter) is a formal way of communicating between two or more parties. There are many different uses and business letters. Business letters can be informational, persuasive, motivational, or promotional. Business letters should be typed and printed out on standard 8.5" x 11" white paper.Elements of a Good LetterThe most important element of writing a good letter is your ability to identify and write to your audience. If you are addressing your letter to the department of human resources, avoid using highly technical terms that only engineers would understand, even if your letter is addressed to an engineering company, chances are that the personnel in human resources does not have an engineering background.The next element is that you make sure your present your objective in a clear and concise manner. Don't be vague about your objective, most people will not have the patience to sit there and guess at the meaning of your letter or the time to read a long-winded letter, just get to the point without going into unnecessary details.Another important element to remember is to remain professional. Even if you are writing a complaint letter, remain polite and courteous, simply state the problem(s) along with any other relevant information and be sure to avoid threats and slander.Sample Business Letter3519 Front StreetMount Celebres, CA 65286October 5, 2004Ms. Betty JohnsonAccounts PayableThe Cooking Store765 Berliner PlazaIndustrial Point, CA 68534Dear Ms. Johnson:It has come to my attention that your company, The Cooking Store has been late with paying their invoices for the past three months.In order to encourage our customers to pay for their invoices before the due date, we have implemented a discount model where we'll give you 2% off your invoice if you pay us within 10 days of receiving the invoice.I hope that everything is going well for you and your company. You are one of our biggest customers, and we appreciate your business. If you have any questions, feel free to contact me at (555) 555-5555.Sincerely,SignatureBob PowersAccounts ReceivableWriting an Apology LetterAn apology letter shows that you are sorry and says that you value your relationship with the other party. The sooner an apology letter is written and sent out the better it is for the relationship. Depending on the nature of the letter, it can either be written in the friendly or the business letter format.Friendly/Personal Apology LetterIf this is a personal letter you should start the letter by saying that you are sorry to the recipient. Next you should admit your fault and take responsibility for your actions. Next you should volunteer or ask if there is any way that you can help out to resolve the situation. Then you should let the recipient that you will try to make sure that the situation will not happen again. To close off the letter, you should apologize again. When writing a personal apology letter it should come from the heart and be sincere.Formal/Business Apology LetterIf this is a business letter you should start the letter by saying that you are sorry to the recipient. Next you should give an explanation as to what went wrong. Then you should try to rectify the problem. To close off the letter you should apologize again.I am sorry about forgetting about our lunch date. It was completely my fault; I was so5868 Maple Wood StreetFairfield, PA 37626November 29, 2004Mr. Joseph Bicman358 Noncook RoadJohn's Town, PA 57323Dear Mr. Bicman:I apologize for the mix-up of order #: 26429782. We have just implemented a new packaging system that still has a few bugs that still needs to be worked out, but we did fix your order and sent it out this morning. For your trouble, we have enclosed a $25 gift certificate which can be used at any of our stores. Once again I would like to apologize for the mix-up in your order and any inconveniences this may have caused you.Sincerely,SignatureScott MahoneyCustomer Service ManagerWriting a Complaint LetterWhen writing a complaint letter, you want to keep it short and to the point to help ensure that your letter will be read in its entirety. If you write a seven page complaint letter, it's highly unlikely that someone will sit down and read all seven pages.The complaint letter should be addressed to the customer service/consumer affairs department or the head office if there is no customer service department. The address and contact information of the customer service department should be available on the company's products or website.A hard-copy complaint letter should be written in the business letter format, while an email should be sent in the same format but without the heading (your return address, their address, and the date).Complaint Letter WritingIn the first paragraph you should identify what the issue is and any relevant information that you believe is important. Be sure to include the following information if it's applicable to the situation: the date/time of the issue, location, name of person on duty, name of product, what the problem was, your account number, model number, price, warranty information and reference number. Be sure to stick with the facts and avoid putting emotions into your letter.The next paragraph should state what you would like done to resolve the situation. If you received poor service, you could request an apology or a coupon. If a product malfunctioned, you could request that you could exchange the product for a new one or request a refund.The last paragraph should thank the reader for the time. You can also throw in some compliments about something you liked about their company's product or service.You should include your telephone number/e-mail address after your printed name so that they can contact you ASAP if necessary.Be sure to keep a copy of the letter for yourself and include photocopies of any relevant documents and enclose them with your letter.65 Market StreetVal Haven, CT 95135June 30, 2004Customer ServiceCool Sports, LLC8423 Green Terrace RoadAsterville, WA 65435Dear Sir or Madam:I have recently ordered a new pair of soccer shoes (item #6542951) from your website on June 21. I received the order on June 26. Unfortunately, when I opened it, I saw that the shoes were used. The shoes had dirt all over it and there was a small tear in front of the part where the left toe would go. My order number is AF26168156.To resolve the problem, I would like you to credit my account for the amount charged for my shoes; I have already went out and bought a new pair of shoes at my local sporting goods store so sending another would result in me having two pairs of the same shoes.Than you for taking the time to read this letter. I have been a satisfied customer of your company for many years and this is the first time I have encountered a problem. If you need to contact me, you can reach me at (555) 555-5555.Sincerely,SignatureKen Thomas。
Business Letter Writing
• 2）The second principle is conciseness 简要: • Try to make your message brief and to the point. Avoid using long words and sentences. Use daily expressions to replace jargons. Express yourself in an orderly and logical way. A good business letter should be natural, human and easy to read. • Here are some examples:
• 2)The date (日期) • A.The date should be placed two lines below the letterhead. For the full-blocked style, you put it on the left. For the blocked or semi-blocked you put it on the right. • B.The date should be typed in full and not abbreviated • September , not Sept.
• 4)The last principle is courtesy礼貌: • This is more than politeness. A good business letter should be positive, friendly and sincere. • Instead of saying: I am in receipt of your order for 1,000 tons of Black Tea. • You say: Thank you for your order for 1,000 tons of Black Tea.
Business Letter Writing(商务信函)
• names of the person and the company to whom the letter is written properly
• Reader’s title or position
• The address of the reader
- Place the inside name and address flush with the left margin at least four lines below the date line. And the style should be governed by the style of the letterhead. - Logical order of address: House, street(St.), Road (Rd), Avenue (Ave.), Village or Town, County, City, State, ZIP Or Post code, Country
July 17 2008 Inside Name and Address John Chen State Insurance Corporation 299 Hightower Boulevard (大道） Syracuse, NY 100258
• The date
- The letterhead is usually centered at the top. Salutation Note: - Logical order of address: house, building, street, district, city, state, ZIP, country - Logical order of date: M/D/Y OR D/M/Y
Unit 1 Business Letter Writing商务信函写作
Phone Calls, Conversations and Meetings
The main advantage of a phone conversation is that it allows both parties to respond to each other immediately.
Tell us more detailed information on your requirements --- Will you tell us more detailed information on your requirements? --- Will / would you please tell us more detailed information on your requirements?
去除陈词滥调
We have acknowledged receipt of your letter of May10th. → We have received your letter of May 10th.
Enclosed herewith please find two copies of our latest price list for your reference. → We enclose two copies of our latest price list for your reference。
Types of Business Communications
e-mail messages, memos, letters, reports, phone calls, meetings and conversations.
E-mail Message
Writing a Business Letter 商业书信
REFERRING TO FUTURE BUSINESS
We look forward to a successful working relationship in the future. We would be (very) pleased to do business with your company. I would be happy to have an opportunity to work for your firm.
ENCLOSING DOCUMENTS
I am enclosing…. Please find enclosed are…. You will find enclosed….
CLOSING REMARKS
If we can be of further assistance, please let us know. If I can help in any way, please do not hesitate to contact me. If you require more information… For further details… Thank you for taking this into consideration Thank you for your help We hope you are happy with this arrangement. We hope that this matter can be settled to our satisfaction.
GIVING BAD NEWS
We regret to inform you that… I’m afraid that it would not be possible to…. Unfortunately we cannot / we are unable to… After careful consideration we have decided (not) to…
BusinessLetterWriting商务英语写作
BusinessLetterWriting商务英语写作1) Adopting the right tone 正确语气 2) writing naturally and sincerely 3) writing clearly to the point4) being courteous 有礼貌的and considerate 5) avoiding wordiness 冗长6) planning your letter and writing effectivelyIn writing business letters, we should always bear in mind the essential qualities of them, the seven C’s : completeness 完整, concreteness 具体, clarity 明晰, conciseness 简洁, courtesy 礼貌, consideration 关心and correctness 正确性.注：1)They have reduced the price US ﹩100 per piece 件. →price 后要加to 。
解析：reduce…to…应该是指―降低到……（某个位置、程度）‖，reduce…by…则是指―降低了……（by 后面跟降低的具体幅度）‖。
2)避免使用bimonthly ，会引起歧义。
→adj. 两月一次的；每月两次的。
避免使用steamer 。
→n. 轮船/蒸汽机/蒸笼。
3）不要写this month,要写出确切的月份。
5）Please remit us the amount soon.划线处需用确切量词6)Thank you for your emails of/dated May 5.(不能用on 。
解析：修饰名词emails,所以用of/dated;而on 修饰动词。
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120-140 words for each situationSituation 1 (25’)Directions:♦You are asked to write a reply to the inquiry letter you wrote in task I on behalf of Guangzhou Mayoung Electric Industrial Corp.♦Please use block style to write the letter.Nov.24,2007Dear Mr.Jones:SUBJECT: A REPL Y TO AN INQUIRY FOR ELECTRIC HEATERSThanks for your letter dated Nov.17, 2007, expressing your interest in electric heaters.Enclosed please find our detailed quotation, brochures and terms of payment. You will get a special discount of 5% if you place an order over 5,000 sets. Since we are a well-pranced and specialized market and exporter in this line in China, we will be able to offer you the top-quality products at low price. If you have time, you can come to our company to test the samples. Due to the increasing demand for the parts in the market, we will be forced to raise our price in the near future. We suggest you order with us before Feb.2008.We assure you that your order, which we look forward to receiving will have our immediate attention.Yours faithfully,Jay CullenSale managerDirections:♦You are asked to write an adjustment to the claim you wrote in task II on behalf of Delta Company.♦Please use modified block style to write the letterMay 18 , 2011Dear Mr. Jones:SUBJECT:ADJUSTMENT TO CLAIM ON ON THE QUALITY PROBLEMThank you for your letter of June 1st and we will take care of the 500 fountain pens which you said.It is our common practice to ensure our fountain pens function and reliable before they are finally sent out to customers. The mistake may be happened at the delivery, and we will made a careful research to find out the potential problem areas.You can sent us the rest of the pens you did not sell. We will pay for the delivery and sent you another kind of fountain pens. We will give six percent discount for cash.Thank you for this opportunity to explain, we shall continue to work hard to provide you with the service you have a right to expect.Sincerely,Jay CullenSales assistant120-140 words for each situationSituation 1 (25’)Directions:♦You are asked to write a reply to the inquiry letter you wrote in task I on behalf of Guangzhou Mayoung Electric Industrial Corp.♦Please use block style to write the letter.May 28.2009Dear Mr.Jones:SUBJECT: A REPL Y TO AN INQUIRY FOR ELECTRIC HEATERSThanks for your letter on May 23 about your company interest in our electric heaters. Enclosed please find our latest brochures ,quotation ,term of payment ,the prices inclusive of transportation and insurance and some recommendations of part for your consideration .You will get a special discount of 3% if you place an order over 2,000 sets.Since we are a well-experienced and specialized maker and exporter in this line in Guangzhou .We will be atte to offer you the top-quality products at low prices .But we suggest you order with us before April 2012,because we will be forced to raise price in the near future.We hope you will give us the chance to provide you with our best quality products.Yours sincerely，Edward CullenSales managerDirections:♦You are asked to write an adjustment to the claim you wrote in task II on behalf of Delta Company.♦Please use modified block style to write the letterJuly 18.2009Dear Mr.Jones:SUBJECT:ADJUSTMENT TO CLAIM ON ON THE QUALITY PROBLEMThank you for your letter on July 13 about our company produced fault and we will take care of your broken-down fountain pens.It is our common practice to carry out a careful screening to ensure our machines functional and reliable before they are finally sent out to customers .We are so confident and proud of our quality that our warranties run for as long as the customers possess the products.Your letter informing us of the problem has been handed to the technology department .The senior engineers will make a careful research to find out the potential problem areas .Simply send us the bill for the repairs and we will reiburse you the costs.We will make compensation the whole loses .We will try our best to avoid mistake in serving you.Sincerely yours，Edward CullenSales manager120-140 words for each situationSituation 1 (25’)Directions:♦You are asked to write a reply to the inquiry letter you wrote in task I on behalf of Guangzhou Mayoung Electric Industrial Corp.♦Please use block style to write the letter.May 9, 2011Dear Mr.Jack Jones:SUBJECT: A REPL Y TO AN INQUIRY FOR ELECTRIC HEATERS.Thank you for your inquire of May 4. According to your request, we enclose our illustrated catalogue and price list and quote prices inclusive of transportation and insurance giving the details you ask for. You can find a range of samples covering the full line of our electric heaters for your consideration.We had like to invite your attention to our other products, such as other goods about electric heaters, details of which will be found also in the catalogue.We hope you will give us the chance to provide you with our best quality products. Many thanks for your inquiry. We look forward to receiving your order in the near future.Sincerely yours,Damon SalvatoreSales managerDirections:♦You are asked to write an adjustment to the claim you wrote in task II on behalf of Delta Company.♦Please use modified block style to write the letterMay 3, 2011Dear Mr.Jack Jones:SUBJECT:ADJUSTMENT TO CLAIM ON ON THE QUALITY PROBLEM.The correct consignment of the fountain pens will reach you within 10 days.I’m grateful for your letter dated Sep,1st. We are sorry to learn that the fountain pens don’t match the sample. After careful examination, we found that we had misfiled the mess grade of your order. You choose models A. We sent the models B. The correct consignment and it would arrive at your place by May 15.As compensation for the wrong delivery, the best we can do is I would like to provide you a 15% discount for the order you ordered before. I hope such an arrangement is satisfactory to you. Your satisfaction is very important to us. We are willing to do as much as we reasonably can to make things.Sincerely,Damon SalvatoreTechnical Services120-140 words for each situationSituation 1 (25’)Directions:♦You are asked to write a reply to the inquiry letter you wrote in task I on behalf of Guangzhou Mayoung Electric Industrial Corp.♦Please use block style to write the letter.May 15,2011Dear Mr .Jones :SUBJECT: A REPL Y TO AN INQUIRY FOR ELECTRIC HEATERSThanks for your letter inquiring about opportunities for cooperation of joint venture with us .As it is part of our policy to expand globally ,We welcome specific proposals from your firm aiming at economic cooperation and technological exchange .We take pleasure in enclosing a detailed quotation and brochures for electric heaters .And we will showing our best possible terms .Many thanks for your inquiry .We look forward to receiving your order in the near future .Since we are a well -experienced and specialized maker and exporter in this line in China ,We will be able to offer you the top -quality products at low prices .Due to the increasing demand for the parts in the market .We will be forced to raise our price in the near furture .We hope you will give us the chance to provide you with our best quality products .Sincerely yours ,Carlier CullenSales ManagerDirections:♦You are asked to write an adjustment to the claim you wrote in task II on behalf of Delta Company.♦Please use modified block style to write the letterMay 15,2011Dear Mr. Jones :SUBJECT:ADJUSTMENT TO CLAIM ON ON THE QUALITY PROBLEMI owe you an apology for any inconvenience this clerical error has caused and will do our best to see that such errors do not recur .As our business has increased rapidly .We are to make a number of procedures in our organization so as to ensure that such a mistake will never occur again .Accordingly ,we expect to be able to forward your order to you within the next two weeks .To change the fault goods .You will find our products satisfy your need .Your understanding and patience in this matter world be greatly appreciated .We hope you will give us the pleasure of serving you again in the future .Sincerely yoursCarlier CullenSales Manager。