英语电子邮件模板及常用语
外贸采购英文电子邮件常用语
外贸采购英文电子邮件常用语Subject: Commonly Used Phrases in English Emails for Foreign Trade PurchasingIntroduction:In the field of international trade, electronic communication plays a crucial role in facilitating business transactions. Among various forms, email is widely used for its convenience and efficiency. However, as non-native speakers, it can be challenging to express ourselves effectively in English emails. To assist you in your foreign trade purchasing endeavors, this article presents a range of commonly used phrases in English emails, helping you communicate professionally and confidently.1. Greeting and Introduction:When initiating or responding to an email, it is essential to begin with a polite greeting and introduction. The following phrases can be used:- Dear Mr./Ms./Dr./Prof. [Last Name],- Good morning/afternoon/evening,- I hope this email finds you well,- I trust this email/letter reaches you in good health,- I am writing to you regarding...2. Inquiring about Products:When requesting information about products from suppliers, the following phrases can be used:- Could you please provide me with more details about...?- I would like to inquire about the availability/price/delivery time of...- We are interested in purchasing... and would appreciate if you could offer us more information on...- Please let me know if you have any products that meet our specifications.3. Placing an Order:When placing an order, it is crucial to include specific details and requirements. The following phrases can be utilized:- We would like to place an order for... (quantity) units/items/pieces of...- Please confirm the availability of the ordered items as soon as possible.- We are interested in purchasing the products at the followingprices/terms.- Kindly provide us with your payment and delivery terms.4. Requesting Quotations:When requesting quotations from suppliers, use the following phrases:- Could you please provide us with a quotation for... (quantity)units/items/pieces of...?- We would like to receive your best price quotation for... and the relevant delivery terms.- Kindly inform us of any applicable discounts for bulk orders.- Please include any additional charges, such as packaging or shipping fees.5. Negotiating Prices and Terms:When negotiating prices and terms, diplomacy and professionalism are key. Here are some useful phrases:- We appreciate your quotation; however, we hope you can offer us a more competitive price.- Are you able to provide a volume discount for larger orders?- Regarding the delivery time, could it be possible to expedite the shipment?- We kindly request a sample for quality evaluation before placing a larger order.6. Confirming Orders and Delivery:When confirming orders or delivery arrangements, the following phrases can be employed:- This is to confirm our order for... as per the details provided in our previous email.- We acknowledge receipt of your email and confirm the agreed-upon terms and conditions.- Kindly provide us with a proforma invoice for our record and payment processing.- We expect the shipment to arrive at our designated address by [date].7. Seeking Clarification or Additional Information:In case you require clarification or any additional information, consider using the following phrases:- Could you please clarify...?- I would appreciate it if you could provide further details on...- Please let us know if there are any alternatives available.- We would be grateful if you could expand on...Conclusion:Effectively communicating through English emails is crucial in foreign trade purchasing. By utilizing the commonly used phrases outlined in this article, you can enhance your professional correspondence and foster successful business relationships. Remember, clear and concise communication is key to achieving your goals in the international trade industry. Best of luck with your future endeavors!Note: The formatting and structure of the email may vary depending on individual preferences and company practices.。
邮件中常用的英语
邮件中常用的英语电子邮件是我们日常工作和生活中常用的沟通方式之一，而正确使用英语在邮件中尤为重要。
本文将介绍一些常用的英语表达和句式，帮助大家更好地撰写邮件。
一、问候语和开场白在开始一封邮件时，适当的问候语和开场白可以给读者留下良好的第一印象。
以下是一些常用的表达方式：1. 亲爱的（Dear）+ 对方姓名：这是正式邮件中最常见的称呼方式。
如果对方是你的上司或客户，可以使用"尊敬的"（Respected）来表示尊重。
2. 你好（Hello）：这是比较普遍的非正式问候语，适用于和熟人或同事间的邮件交流。
3. 希望你过得愉快（Hope you are doing well）：这是一种友好而温暖的问候，可以用于非正式邮件中。
二、引言和正文在写邮件的引言部分，你需要明确表达你写邮件的目的。
以下是一些常用的表达方式：1. 我写信是为了……（I am writing to...）：用于表达你写信的目的，可以是询问、请求帮助、提供信息等等。
2. 我想与你商讨一下……（I would like to discuss... with you）：用于表达你希望和对方讨论某个事项。
3. 我收到了你的邮件，并且……（I have received your email, and...）：用于回复对方的邮件。
在正文部分，你需要清晰地表述你的意思，并且要尽量简明扼要。
以下是一些常用的句式和表达方式：1. 我想要询问/了解一下……（I would like to inquire/know about...）：用于向对方提问或询问信息。
2. 对于你提到的问题，我可以提供如下解决方案：（Regarding the issue you mentioned, I can provide the following solutions）：用于回复对方提出的问题，并给出解决方案。
3. 如果你有任何疑问，请随时联系我。
（If you have any further questions, please feel free to contact me.）：用于提供帮助并鼓励对方在有需要时与你联系。
英文电子邮件名常用语
英文电子邮件名常用语In today's digital age, email has become a primary mode of communication for both personal and professional interactions. When sending an email, the subject line plays a crucial role in capturing the recipient's attention and conveying the purpose of the message. In this article, we will discuss commonly used phrases and expressions for email subject lines, aiming to help you effectively communicate through email in English.1. Information RequestIf you are seeking information from the recipient, these subject line phrases can be helpful:- Inquiry regarding [topic]- Request for information on [topic]- Need clarification on [topic]- Seeking details on [topic]- Assistance required for [topic]2. Meeting or AppointmentWhen scheduling a meeting, use these phrases to inform the recipient:- Schedule meeting: [date/time]- Request for appointment- Meeting confirmation: [date/time]- Arrange a meeting- Request for a brief meeting3. Follow-up or ReminderTo remind the recipient about a previous discussion or request, consider using these phrases:- Gentle reminder about [topic]- Following up on [topic]- Just a quick reminder- Re: [previous email subject]- Requesting your attention on [topic]4. Thank You or GratitudeTo express gratitude or acknowledge someone's help, consider these subject lines:- Thank you for [specific action]- Appreciation for your assistance- Grateful for your support- A special thanks for [specific action]- Showing appreciation for your help5. Urgent or Time-sensitiveWhen the matter is urgent or requires immediate attention, the following phrases can be effective:- Urgent: [brief description]- Important: [topic]- Time-sensitive matter- Immediate action required for [topic]- Attention needed: [topic]6. Introduction or First ContactWhen initiating first contact with a new acquaintance, these phrases may be suitable:- Introduction: [your name]- Inquiry regarding your expertise in [field]- Introduction to discuss [topic]- Request for collaboration- Connecting for [specific reason]7. Forwarding or Sharing InformationIf you need to forward or share information with the recipient, consider using these phrases:- Sharing information on [topic]- Forwarding document: [document title]- Relevant information for [topic]- Sharing an interesting article- Providing updates on [topic]8. Apologies or CorrectionsWhen you need to apologize or correct a mistake, these phrases can be useful:- Apologies for the confusion- Correction regarding [topic]- Re: Correction needed for [topic]- Apologies for the incorrect information- Clarification and apologies for [wrong action]Remember to tailor these phrases based on the context and content of your email. Additionally, it is important to keep the subject line concise, clear, and relevant to ensure that your email stands out among others in the recipient's inbox.In conclusion, effective email subject lines are essential for successful communication in English. By utilizing appropriate phrases and expressions for different purposes, you can increase the chances of your emails being read and responded to promptly.。
邮件英文模板100句
邮件英语中最常用的100个句型邮件英语中最常用的100个句型，收藏起来吧~1. I am writing to confirm /enquire/inform you…我写信时要确认/询问/通知你…2. I am writing to follow up on our earlier decision on the marketing ca mpaign in Q2.我写信来追踪我们之前对于第二季度营销活动的决定。
3. With reference to our telephone conversation today…关于我们今天在电话中的谈话。
4. In my previous e-mail on October 5…先前在10月5日所写的信…5. As I mentioned earlier about…如我先前所提及关于…6. as indicated in my previous e-mail…如我在先前的信中所提出…7. A s we discussed on the phone…如我们上次在电话中的讨论…8. from our decision at the previous meeting…如我们在上次会议中的决定…9. as you requested/per your requirement…按照你的要求…10.In reply to your e-mail dated April 1，we decided…回答你在4月1日写的信，我们决定…11.This is in response to your e-mail today.这是针对你今天早上来信的回复。
12. As mentioned before, we deem this product has strong unique selling points in china.如先前所述，我们认为这个产品在中国有强有力且独一无二的销售点。
邮件中的英文常用语
邮件中的英文常用语在现代社会，邮件已经成为了人们交流的一种主要方式。
无论是学习、工作还是社交，我们都会经常使用电子邮件来传递信息。
而邮件的内容也需要遵循一定的规范与格式。
本文将介绍一些邮件中常用的英文表达方式，以帮助您更好地进行邮件交流。
一、邮件的问候语1. Dear [姓名]，在邮件的开头通常会使用问候语来称呼收件人。
Dear是比较正式的称呼，可以用于与陌生人、上级或客户进行沟通。
2. Hello [姓名]，Hello是比较友好和亲切的称呼，适用于与熟悉的同事、朋友或合作伙伴交流。
3. Hi [姓名]，Hi是比较随意和亲近的称呼，可以用于与熟悉的朋友、同辈或年轻人交流。
二、邮件的引言和陈述1. I am writing to...这是邮件常用的引言方式，用于说明写信的目的。
2. I am excited to inform you that...用于表达高兴的消息或通知对方一些积极的事情。
3. I apologize for any inconvenience caused...用于向对方道歉或表达歉意，尤其是在出现错误或问题时。
4. As discussed before...用于对之前谈论或商讨过的事情进行呼应或重提。
5. Thank you for your prompt response.用于感谢对方的及时回复或帮助。
三、邮件的请求和询问1. Could you please...?用于礼貌地请求对方做某事或提供帮助。
2. Would you mind...?用于委婉地向对方提出请求，表示希望得到对方的允许。
3. I would appreciate it if you could...用于表达对方的帮助或合作的感激之情。
4. I was wondering if...用于礼貌地询问对方一些事情，表示自己的疑问或好奇。
5. Can you please clarify...?用于请求对方进一步解释或澄清一些事情。
电子邮件常用语英文
电子邮件常用语英文Email Common Phrases in EnglishIntroduction:In today's digital age, email has become one of the most common forms of communication, both in personal and professional settings. Learning how to write effective and professional emails is crucial to ensure clear and concise communication. In this article, we will explore some commonly used phrases in English for various purposes while composing emails.1. Starting an email:When beginning an email, it is important to set a polite and professional tone. Here are some useful phrases:a) Greeting:- Dear [Name]: Used to address the recipient by their name. Suitable for formal and semi-formal emails.- Hello/Hi [Name]: A more casual and friendly greeting, appropriate for informal or familiar settings.b) Starting the email:- I hope this email finds you well: A polite way to start an email, expressing goodwill towards the recipient.- I am writing to inquire about...: Used when you have a specific inquiry or request.- Thank you for your email: A response to show gratitude for receiving an email.2. Requesting information:When you need information from the recipient, it is essential to ask politely. Here are some phrases to use:- Could you please provide me with...: A polite way of requesting specific information.- I would appreciate it if you could...: Use this phrase to convey your request respectfully.- If possible, could you let me know...: A more indirect approach to ask for information.3. Responding to a request or inquiry:When replying to someone's request, it is important to be prompt and clear. Here are some useful phrases:a) Accepting a request:- I am happy to...: Expressing willingness to fulfill the request.- Sure/Certainly/Of course: Informal responses to accept a request.b) Declining a request:- I regret to inform you that...: A polite way of declining a request.- Unfortunately, I am unable to...: Expressing one's inability to fulfill the request.4. Providing information or clarification:When you need to provide information or clarify a point in an email, here are some useful phrases to use:- Regarding...: To introduce the specific topic you are addressing.- In response to your question/request: Acknowledging the recipient's query or request.- As per your inquiry: To indicate that you are responding to a specific question or request.5. Closing an email:When ending an email, it is important to maintain a polite and professional tone. Here are some closing phrases:- Best regards/Kind regards: Formal and polite ways to end an email.- Thank you: A brief and polite way to thank the recipient.- Looking forward to hearing from you: Expressing anticipation for a reply or further communication.Conclusion:Mastering the art of writing effective and professional emails is vital for effective communication in today's digital world. By utilizing the commonly used phrases mentioned in this article, you can enhance your email correspondence and ensure clear and concise communication. Always remember to maintain a polite and professional tone throughout the emailand to tailor your language to the specific recipient and purpose of the email. Happy emailing!。
英语邮件常用语
英语邮件常用语邮件是现代社会中最常见的日常沟通方式之一，特别是在商务场合中，邮件的使用频率更是高得不可忽视。
因此，学习并掌握一些英语邮件常用语对于提升职场竞争力和有效沟通至关重要。
本文将为你介绍一些常用的英语邮件常用语，以帮助你在写作邮件时更加自如。
一、开头语1. Greetings（问候语）Hello/ Hi/ Dear + 对方的称呼（如姓名或职位）例如：Dear Mr. Smith,2. Opening（开场白）I hope this email finds you well.（我希望这封邮件能够找到你时一切安好。
）I am writing to inquire about/ regarding/ concerning...（我写信是为了了解有关……的情况。
）I am emailing you in connection with...（我发邮件是和……有关。
）二、请求、询问与回应1. Requesting information（请求信息）Could you please provide me with...?（你能提供给我……吗？）I would be grateful if you could...（如果你能……我将非常感激。
）2. Offering assistance（提供帮助）Please let me know if you need any further assistance.（如果您需要任何进一步的帮助，请告诉我。
）If there is anything else I can do for you, please feel free to let me know.（如果还有其他我可以为您做的事，请随时告诉我。
）3. Replying to an email（回复邮件）Thank you for your prompt reply.（感谢您的迅速回复。
）I have received your email and will get back to you as soon as possible.（我已收到您的电子邮件，并将尽快回复您。
英文电子邮件交流常用语
这里是常用的 英文电子邮件 1. Greeting message 祝福 Hope you have a good trip back. 祝旅途愉快。
How are you? 你好吗？ How is the project going on? 项目进行顺利吗？ 2. Initiate a meeting 发起会议 I suggest we have a call tonight at 9:30pm (China Time) with you and Brown. Please let me know if the time is okay for you and Ben.
我建议我们今晚九点半和 Brown小聚一下，你和Ben有没有空？
I would like to hold a meeting in the afternoon about our development planning for the project A. 今天下午我建议我们就 A项目的发展计划开会讨论一下。 We'd like to have the meeting on Thu Oct 30. Same time. 十月三十号(周三)，老时间，开会。 Let's make a meeting next Monday at 5:30 PM SLC time. 下周一盐湖城时区下午五点半开会。 I want to talk to you over the phone regarding issues about report development and the XXX project. 我想跟你电话讨论下报告进展和 XXX项目的情况。 3. Seeking for more information/feedbacks/suggestions 咨询信息 /反馈 /建议 Shall you have any problem accessing the folders, please let me knows. 如果存取文件有任何问题请和我联系。 Thank you and look forward to having your opinion on the estimation and schedule. 谢谢你，希望能听到更多你对评估和日程计划的建议。 Look forward to your feedbacks and suggestions soon. 期待您的反馈建议 What is your opinion on the schedule and next steps we proposed? 你对计划方面有什么想法？下一步我们应该怎么做？ What do you think about this? 这个你怎么想？ Feel free to give your comments. 请随意提出您的建议。 Any question, please don't hesitate to let me know. 有任何问题，欢迎和我们联系。 Any question, please let me know. 有任何问题，欢迎和我们联系。 Please contact me if you have any questions. 有任何问题，欢迎和我们联系。 Please let me know if you have any question on this. 有任何问题，欢迎和我联系。 Your comments and suggestions are welcome! 欢迎您的评论和建议！ Please let me know what you think? 欢迎您的评论和建议！ Do you have any idea about this? 对于这个您有什么建议吗？ It would be nice if you could provide a bit more information on the user's behavior. 您若是能够就用户行为方面提供更多的信息就太感激了 At your convenience, I would really appreciate you looking into this matter/issue. 如果可以，我希望你能负责这件事情。 4. Give feedback 意见反馈 Please see comments below. 请看下面的评论。 My answers are in blue below. 我的回答已标蓝。 I add some comments to the document for your reference. 我就文档添加了一些备注，仅供参考。 5. Attachment 附件 I enclose the evaluation report for your reference. 我附加了评估报告供您阅读。 Attached please find today's meeting notes. 今天的会议记录在附件里。 Attach is the design document, please review it. 设计文档在附件里，请评阅。 For other known issues related to individual features, please see attached release notes. 其他个人特征方面的信息请见附件。 6. Point listing 列表 Today we would like to finish following tasks by the end of today:1 ..... .2 今天我们要完成的任务：1…….2……. .2 Some known issues i n this release:1 声明中涉及的一些问题:1…….2……. Our team here reviewed the newest SCM policy and has following concerns:1 ...... .2 我们阅读了最新的供应链管理政策 ，做出如下考虑:1…….2……. Here are some more questions/issues for your team:1 .2 . 以下是对你们团队的一些问题 :1…….2……. The c urrent status is as following: 1 ....... 2••…
常用英文邮件的书写格式和模板
常用英文邮件的书写格式和模板现代社会，电子邮件已成为人们日常交流的重要方式之一。
然而，英文邮件的书写格式和表达方式与中文邮件有所不同。
下面将介绍几种常用的英文邮件书写格式和模板，帮助大家提高邮件的书写效率和准确性。
第一部分：邮件书写格式1. 邮件头部（Email Header）邮件头部包含了寄件人、收件人以及邮件主题等信息。
寄件人信息：From: [寄件人姓名] <[寄件人邮件地址]>To: [收件人姓名] <[收件人邮件地址]>Cc: [抄送人姓名] <[抄送人邮件地址]>Bcc: [密送人姓名] <[密送人邮件地址]>注意：Cc表示抄送，Bcc表示密送，其中Cc和Bcc可以省略。
邮件主题：Subject: [邮件主题]2. 邮件正文（Email Body）邮件正文是邮件的主要内容，通常包含问候语、正文内容、结束语等。
问候语（Greeting）：Dear [收件人称呼]，正文内容（Body）：[邮件正文内容]结束语（Closing）：Best regards,（常用）Sincerely yours,Yours faithfully,等等3. 邮件落款（Signature）邮件落款部分通常包含寄件人的个人信息和联系方式。
寄件人信息：[寄件人姓名][职务/职称][公司/组织名称][联系电话][邮件地址]第二部分：邮件模板1. 正式邮件模板（Formal Email Template）Subject: [邮件主题]Dear [收件人称呼]，I am writing to [邮件目的或者引入话题]。
[进一步说明邮件内容或目的]。
[更详细的解释或正文内容][加入必要的附件或资源]Please let me know if you have any questions or need further information.Best regards,[寄件人姓名][职务/职称][公司/组织名称][联系电话][邮件地址]2. 询问邮件模板（Inquiry Email Template）Subject: [邮件主题]Dear [收件人称呼]，I am writing to inquire about [询问内容]。
英文电子邮件常用短语句子
BasicsFormal / Neutral InformalName Dear Mr/Ms/Mrs DupuisDear Mary Hi/Hello MaryMary,... (or no name at all)Previous contact Thank you for your email of ...Further to your last email, ...I apologize for not getting in contactwith you before now.Thanks for your email.Re your email, ...Sorry I haven’t written for ages, butI’ve been really busy.Reason for writing I am writing in connection with ...I am writing with regard to ...In reply to your email, here are ...Your name was given to me by ...We would like to point out that ...Just a short note about ...I’m writing about ...Here’s the ... you wanted.I got your name from ...Please note that ...Giving information I’m writing to let you know that ...We are able to confirm that ...I am delighted to tell you that ...We regret to inform you that ...Just a note to say ...We can confirm that ...Good news!Unfortunately, ...Attachments Please find attached my report.I’m sending you ... as a pdf file. I’ve attached ...Here is the ... you wanted.Asking for information Could you give me someinformation about ...I would like to know ...I’m interested in receiving/findingout ...Can you tell me a little more about...I’d like to know ...Please send me ...Requests I’d be grateful if you could ...I wonder if you could ...Do you think I could have ... ?Thank you in advance for your helpin this matter. Please could you ...Could you ...?Can I have ...?I’d appreciate your help on this.Promising action I will ...I’ll investigate the matter.I will contact you again shortly.I’ll ...I’ll look into it.I’ll get back to you soon.Offering help Would you like me to ...?If you wish, I would be happy to ...Let me know whether you would likeme to ... Do you want me to ...?Shall I ...?Let me know if you’d like me to ...Final comments Thank you for your help.Do not hesitate to contact us againif you require any furtherinformation.Please feel free to contact me if youhave any questions. My direct line is...Thanks again for ...Let me know if you need anythingelse.Just give me a call if you have anyquestions. My number is ...Close I’m looking forward to ... (+ ing)Give my regards to ...Best wishesRegards Looking forward to ... (+ ing) Best wishes to ..Speak to/see you soon.Bye (for now)/All the bestNegotiating a projectAsking for information What are your usual charges (fees/rates) for ...?Can you give me some more information about ...? Requests Do you think you could ...?Would you be able to ...?Emphasizing a main point My main concern at this stage is ... The main thing for me is ...Asking for a suggestion How do you think we should deal with this?What do you think is the best way forward? Making a suggestion Why don’t you ...?What about if we ...?Negotiating: being firm I understand what you’re saying about ... (but ... )I can see what you’re saying, but ...Negotiating: being flexible We would be prepared to ... (if ...)I am willing to ... (if ...)Negotiating: agreeing Okay, I’m happy with that for now.That’s fine.Next steps I’ll be in touch again soon with more details.Let’s talk next week and see how things are going.Closing I look forward to working with you.I’m sorry that we couldn’t use your services this time, but I hopethere will be another opportunity.Checking understandingTechnical problems Did you get my last message sent on ...?Sorry, you forgot to attach the file. Can you send it again?I got your email, but I can’t open the attachment.Did you mean to send this? I don’t want to open it in case it’s got a virus.Asking for clarification I’m not sure what you meant by ...? could you clarify?Which ... do you mean?I don’t understand this point. Can you explain in a little more detail? Are you sure about that?Giving clarification Sorry, what I meant was ..., not ...I thought ..., but I may be wrong.I’ll check and get back to you.The correct information is given below. Please amend your records accordingly.Sorry, forget my last email. You’re right.Close I hope this clarifies the situation.Get back to me if there’s anything else.ArrangementsMeetingsFormal / Neutral InformalReason for writing I’m writing to arrange a time for ourmeeting.What time would be convenient for you?Just a quick note to arrange a timeto meet.When would suit you?Suggesting time/place Could we meet on (day) in the(morning) at (time)?How about (day) at (time)?Are you free sometime next week?Saying when you are/ are not free I would be able to attend the meetingon Thursday morning.I’m out of the office until 2pm.Any time after that would be fine.I’m afraid I can’t manage next Monday.I’m free Thursday am.I won’t be around until after lunch.Any time after hat is okay.Sorry, can’t make it next Monday.Confirming I’d like to confirm ...That’s fine. I will call/email youtomorrow to confirm the details. Thursday is good for me.That should be okay. I’ll get back to you if there’s a problem.Changing arrangements This is to let you know that I will not beable to attend the next meeting nextThursday.I wonder if we could move it to ...?I apologize for any inconveniencecaused.Re our meeting next week, I’mafraid I can’t make Thursday.How about ... instead?Sorry for the inconvenience.Close I look forward to meeting you inBrussels.Let me know if you need to change thearrangements. See you in Brussels.Give me a call if anything changes.InvitationsFormal / Neutral InformalInviting We would be very pleased if you could come to ...I would like to invite you to ... / attend our ...Please let me know if you will be able toattend. I’m writing to invite you to ...Would you like to come to ...?Please let me know if you can make it.Prepare Before the meeting it would be useful if you could prepare ...It would be helpful if you could bring ... Please prepare ... before the meeting. Please bring to the meeting ...Accepting Thank you for your kind invitation.The date you suggest is fine.I would be delighted to attend the meeting. Iam sure it will be very useful. Thanks a lot for the invitation. The date’s fine for me.I’d love to come to the meeting. It sounds like a great idea.Refusing Thank you for your kind invitation.Unfortunately, I have another appointment onthat day. Please accept my apologies.I hope we will have the opportunity to meeton another occasion in the near future. I amsure that the meeting will be a great success. Thanks a lot for your kind invitation. Unfortunately, I have something else in my schedule on that day.I hope we can meet up soon. Good luck with the meeting!Writing StylesFormal / Neutral InformalExample phrases Thank you for your email received12 Feb.With regard/reference to ...I would be grateful if you could ...We regret to advise you that ...Please accept our apologies for ...I was wondering if you could ...We note that you have not ...We would like to remind you that ...It is necessary for me to ...It is possible that I will ...Would you like me to ...?However, .../In addition, ... /Therefore, ...If you require any furtherinformation, please do not hesitateto contact me.I look forward to meeting you nextweekThanks for the email.Re ...Please could you ...I’m sorry to tell you that ...I’m sorry for ...Could you ...?You haven’t ...Don’t forget that ...I need to ...I might ...Shall I ...?But, ... / Also, ... / So, ...If you’d like more details, let meknow.See you next week.Latin / Anglo-Saxon origin Assistance / due to / enquire /inform / information / obtain /occupation / possess / provide /repair / request / requirements /verifyHelp / because of / ask / tell / facts /get / job / have / give / fix / ask for /needs / check (prove)Direct / IndirectDirect Indirect: polite / diplomaticRequests Can you ...?Please could you ... Could you ...?I was wondering if you could ...Asking for permission Can I ...?Could I ...?Is it all right if ...?I wonder if I could ...?Offering help Can I ...?Shall I ...? Would you like me to ..?Do you need any help with ...?Making a suggestion What about ... (+ing)?Shall we ...?Why don’t we ...?Perhaps we should ...?Softening a strong comment There is a problem.That will be very expensive.We can’t do that .That gives us very little time.It will be better to ask Heidi.I disagree.I’m afraid there is a small problem.It seems there is a slight problem.That might be quite expensive.Won’t that be a bit expensive?I’m not sure we can do that.Actually, that doesn’t give us much time.Wouldn’t it be better to ask Heidi?I can see what you’re saying, but ...Don’t you think that ...?To be honest, I think it might be better to ...CommercialRequest for information (customer)Saying how you got the contact We met last Thursday on your stand at the Munich Trade Fair.I am emailing you off your website, which I found through Google.Giving reason for writing We are a manufacturer / supplier / provider of ... We are interested in ...We are a Turkish company exporting to the EU, and we need ...General requests We would be grateful for some information about ...Please send us information about your product range and prices. Specific requests In particular, we would like to know ...Please send full details of your prices, discounts, terms of paymentand delivery times.Could you also say whether there is any minimum order.Close An early reply would be greatly appreciated.I look forward to an early reply, and am sure that there is amarket for your products here in Hungary.Giving information (supplier)Thanks Thank you for your email of 4 June inquiring about ...Giving factual information We can quote a price of ... CIF / FOB Istanbul.We can delivery by ... (date) / within ... (period of time)The goods will be shipped 3 days from receipt of a firm order. We can offer a discount of ... on orders over ... .We require payment by bank transfer / letter of credit.Our normal procedure is to ...Our normal terms for first-time customers are ...We can supply the items you require directly from stock.Saying what you are attaching I am attaching a document that gives full details of ...I am attaching our current catalogue and price list as a pdf file.Highlighting one or two key points You will see that ...You will note that our line of .... is on special offer.Answering specific questions You will also note that ... Our experience in this field includes ... We dispatch the goods within 24 hours of a firm order, and for first-time customers our minimum order is $ 1,000.I am afraid that model is no longer available. However, ...Close We feel sure that ... May I suggest that I call you at yourconvenience to discuss the matter further?If you need any further information, please do not hesitate tocontact me. My direct line is...Making an order (customer)Open Thank you for your recent email, and we accept your quotation. Our completed order form is attached, and we give full bank details below.Close Please acknowledge receipt of this order.Confirming an order (supplier)Open Your order has been received.We can confirm that your goods have been shipped.You can track shipping details on our website.Due to exceptional demand these items are temporarily out of stock. We hope tobe able to ship your order within ... days and will keep you fully informed. Weapologize for any inconvenience this may cause.Close We are confident that the goods will meet your expectations. Should there be any questions, please do not hesitate to contact me, either by email or phone Asking for payment (supplier)First reminder – open We are writing concerning a payment of $12,600 for invoice numberKJ678 which is now overdue. A copy of the invoice is attached. According to our records, the sum of $4,500 is still outstanding on your accountFirst reminder – action Please send a bank transfer to settle the account, or an explanation of why the balance is still outstanding. If you have already dealt with this matter, please disregard this email.We could appreciate your cooperation in resolving this matter as soon as possible.Second/third reminder – open On (date) I wrote to you regarding your company’s unpaid account , amounting to $4,500. May we please remind you that this amount is still outstanding.I wish to draw your attention to my previous emails of (dates) about the overdue payment on your account. We are very concerned that the matter has not yet receive your attention.Second/third reminder – action We need a bank transfer in full settlement without further delay. Clearly, this situation cannot be allowed to continue, and we must ask you to take immediate action to settle your account.If you have any queries on this mater, please do not hesitate to contact me. Thank you for your cooperation.Final demand – open Following my emails of (dates) I must inform you that we have still not received payment for the outstanding sum of $4,500.I wrote to you on (dates) regarding the balance of $12,600 on your account. I attach copies of both emails. This sum is now two months overdue. We are very concerned that the matter has not yet received your attention.Final demand – action Unless we receive payment within seven days, we shall have no alternative but to take legal action to recover the money.In the meantime, your existing credit facilities have been suspended.Complaints and ApologiesComplaining (customer)Open I am writing ...in connection with my order FS690 which arrived this morning.to complain about the quality of a product I bought from your website.to complain about the poor service we received from your company.to draw your attention to the negative attitude of some people in yourcustomer services sectionComplaint Our order dated 16 September clearly stated that we wanted 1,000 items, however you ...The goods were faulty / damaged / in poor condition.There seems to be an error in the invoice /a misunderstanding.The equipment I ordered has still not been delivered, despite my phone callyou last week to say that it is needed urgently.The product I received was well below the standard expected.To make matters worse, when I called your company staff ...Request for action Please replace the faulty goods as soon as possible.We must insist on an immediate replacement / full refund.Unless I receive the goods by the end of this week, I will have no choice but to cancel my order.Close I hope that you will deal with this matter promptly as it is causing me considerable inconvenience.Apologizing (supplier)Open I am writing in relation to your recent complaint.Apologizing I was very concerned to learn about ... Please accept my sincere apologies.I would like to apologize for the inconvenience you have suffered.Denying responsibility We appreciate that this has caused you considerable inconvenience, but we cannot accept any responsibility in this matter.Promising action Can you leave it with me? I’ll look into the matter and get back to you tomorrow.I have looked into the matter and ...I have spoken to the staff involved, and ...We will send replacement items / give you a refund immediately.I can assure you that this will not happen again.We’re having a temporary problem with ... . We’re doing everything we can to sort it out.Compensation To compensate for the inconvenience, we would like to offer you ...Close Thank you for bringing this matter to my attention. Please accept my assurance that it will not happen again.Once again, I hope you will accept my apologies for the inconvenience caused.I very much hope you will continue to use our services in the future.If you have any further queries, please do not hesitate to contact me on mydirect line...PersonalBeing FriendlyYou heard something, but you are not sure It seems that ... Apparently, ... Something is true, but surprising Actually, ... In fact, ...Something is obvious or already known Obviously, ... Of course ...Good/ bad fortune Unfortunately, ... Luckily, ... Saying what you really think To be honest, ... Frankly, ... Going back to a topic Well, ... So, ... Anyway, ... Changing the topic Anyway, ... So, ... By the way, ... Summarizing with the most importantpointAnyway, ... Basically, ...Asking for adviceFormal/Neutral InformalOpen I’d like your advice about aproblem I haveI’ve got a bit of a problem.Asking for advice I was wondering if you had anyideas about ...?What would you advise me to do?Do you have any ideas about ...?What should I do?Close Please write back when you havethe time and let me know whatyou think. Please email me when you get the chance.Giving adviceFormal/Neutral InformalOpen I was sorry to hear about your currentdifficulties. I’m sorry you’re having such a hard time at the moment.Giving advice I think it might be a good idea to ...Have you thought of ... (+ing)?I think you should ...What about ... (+ing)?Result This would mean that ... That way, ...Options I think this option would be preferableto ... (+ing)I think it’s better than ... (+ing) Close I hope I have been of some help. I hope I’ve helped a bit.SuggestionsMaking a suggestion I think we should / I suggest that we / Let’s go to ...Shall we / Perhaps we could/Why don’t we go to ...?I suggest... /How about going to ...?Accepting It’s a great idea!I think your idea would work really well.It might be worth trying.Rejecting I’m not so sure about your idea.It sounds like a good idea, but I don’t think it would work in practice.It sounds like a good idea, but I can see one or two problems.Special situationsThanks Just a quick note to say many thanks for ...I really appreciate everything that you have done.Good luck Good luck with ...I would like to take this opportunity to wish you every success in the future.Congratulations Many congratulations on your promotion / new job.I was delighted to hear the news about ...Well done!Best wishes Please give my best wishes/regards to ...Bad news I was so sorry to hear about ...I was really sorry to hear you’re not well ...Hope you feel better soon.If there’s anything I can do to help, let me know.Job ApplicationGreeting Dear Sir/MadamReason for writing With reference to your advertisement on the ... website, I am interested in applying for the post of...Your background and experience I am 26 years old and am currently studying for a degree in ... at ... University. For the last two months I have been working as a ... at ... .The job itself I am interested in this job because ...I feel that I would be well-suited for this job/have a lot of experience in ...Referring to your CV I have attached my CV as a Word document. You will notice that I ... as well as ... . You will also notice that ... .Final comments I would be grateful if you would consider my application.You will see from my CV that two people can be contacted as references, one is ... and the other is from ... .I am available for interview in .../ by phone any weekday afternoon, and you can email me or telephone me on the number below.Close I look forward to hearing from you soon.Yours faithfullyReports Report structureIntroduction / Background As requested at the Board meeting of 18 April, here is my report. The report will discus / consider / describe / analyze / review ... The report is based on ...I have divided the report into three sections.Findings The findings / figures / results / investigations show that ...It appears that ... . This has led to a situation where ...The graph/table shows that ...Signposts As can be seen in table 1 / section 2 / figure 3, ...As mentioned above, ... / ..., see below....and I will discuss this in more detail below /in section 3.2.Conclusion / Recommendations I (would like to) suggest /recommend that ... My specific recommendations are as follows.Closing comments Please have a look at the report and let me have your comments.Please feel free to contact me if you have any questions. Linking wordsSequence Firstly / secondly / finallyTalking generally In general / usually / on the wholeContrast However / nevertheless / on the other handAdding another point In addition / moreover / on another pointExamples For example / for instance / e.g.Alternatives Either ... or ... / alternatively / instead of ...Real (surprising) situation In fact, / actually, / as a matter of factSomething is obvious Clearly / obviously / of courseMost important point Especially / above all / in particularRephrasing In other words / that is to say / i.e.Result/consequence As a result / therefore / for this reasonNew topic In relation to / regarding / with reference toE-mails phrase bank11Careful, balanced styleGiving both sides of an argument In general ..., however ...On the whole ..., but ...Making a statement less general Many / some ...Usually / typically / often ...Making a statement less certain It is possible / probable that ...It seems / appears that ...... tends to be...Making a comparison less strong Substantially / considerably / much (+ comparative adjective)Significantly / relatively (+ comparative adjective)Marginally / slightly (+ comparative adjective)Concluding On balance, ...Taking all the above points into consideration, ...。
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电子邮件（E-mail）
电子邮件基本格式包含：收件人（to…）, 发件人（from…）主题（subject）, 正文内容与书信格式基本一致。
格式：
To:收信人邮箱地址
From:发信人邮箱地址
Subject:主题
Date: 日期
Dear Sir or Madam: 称呼
Body 正文
Yours truly/sincerely
Signature 签名
从问候开始
用问候语开始邮件内容非常重要，根据你与收件人的关系亲近与否，关系一般，不能直呼其名，例如"Dear Mrs. Price,"。
如果关系比较亲密的话，你就可以说，"Hi Kelly,"如果你和公司联系，而不是个人，你就可以写"To Whom It May Concern:"
感谢收件人
如果回复他人的邮件，应以感谢开头。
例如，如果有客户想了解你的公司，你就可以说，"Thank
you for contacting ABC Company."如果此人已经回复过你的一封邮件了，那就一定要说，"Thank you for your prompt reply."或是"Thanks for getting back to me."这样对方就会感到比较舒服，而且显得更礼貌。
表明你的意图
如果是你主动写电子邮件给别人，应以你写此邮件的目的开头。
例如，"I am writing to enquire about …"或是"I am writing in reference to …"在电子邮件开头澄清你的来意非常重要，这样才能更好的引出邮件的主要内容。
记得要注意语法，拼写和标点符号，保持句子简短明了并句意前后
一致。
结尾
在你结束邮件之前，再次感谢收信人并加上些礼貌语结尾。
你可以"Thank you for your patience and cooperation."或"Thank you for your consideration." "If you have any questions or concerns, don't hesitate to let me know." 及"I look forward to hearing from you."
结束语
最后是写上合适的结束语并附上你的名字。
"Best regards," "Sincerely,"及"Thank you,"都很规范化。
最后，在发送邮件之前，最好再读一遍你的内容并检查其中有没有拼写错误。
电子邮件常用语
我已经收到您的邮件。
I have received your email (yesterday/last week/this morning……).
Your email has been received.
非常感谢您的回信。
Thanks very much for your early reply.
Thank you for your email.
附件是……，请参阅。
Please kindly find the attached ……
Attached please kindly find the ……
Enclosed is the ……, please kindly find it.
Attached you will find……,
如有问题，请随时和我联系。
Contact me if you have any problem.
If there is any uncertainty, feel free to contact me.
Call me if you have any problem.
如有建议，请指出。
Please let me know if anything needs to be improved.
Your advice/suggestion will be greatly appreciated.
一旦确认，我会立刻/第一时间通知您的。
Once confirmed, I will let you know immediately.
Once confirmed, I will notice you ASAP. （*ASAP=as soon as possible 尽快）
希望尽快得到您的回复。
I’m looking forward to your early reply.
Your promote reply will be greatly appreciated.
Your early reply will be highly appreciated.
希望您一切都好/万事如意。
I hope everything goes well with you.
I wish you all the best.。