商务英语模拟 接机-酒店
商务英语口语会刊-出差
商务英语口语会刊－出差出差（1）1.Airport pick-up 接机A:Anybody picks you up at the airport?B:My secretary arranged it. I just hope the chauffeur will show up.A：有人去机场接你吗？B：我的秘书安排了，我只是希望司机能到。
2. Book a hotel 订酒店A: Who booked the hotel for you?B: Ms. Wang did. It's Shangri-La.A：谁帮你订的酒店？B：王女士定的，是香格里拉。
3.Expense standard 差旅费标准A: What's the expense standard for travel?B: I have the information. I'll email it to you.A：差旅费标准是怎样的？B：我这有，我会发电子邮件给你的。
4.Kill time 消磨时间，打发时间A: I have about one hour to kill. Any recommendations where to go?B: You can get on the Internet in the VIP Lounge. That's the best time to kill time.A：我还有一个小时没事儿干，能推荐什么地方可去吗？B：你可以去贵宾室上网，那里是消磨时间的去处。
5.On the road 旅行，公出A: I'm on the road a lot recently.B: That's not bad, you get to see other cities.A：我最近总出差。
B：那也不错，你有机会看看其他城市。
出差（2）1.Out of town 出城，旅行，出门A:I'm going out of town.B:Business trip?A:Yes.A：我要出门。
final test
商务英语口语考试
考试以情景对话的形式进行(两名同学一组),每组考试时间约为7-8 分钟.
考试题目:
ABC公司有意与TW公司在产品销售方面进行合作。
Mr.Hunter 是ABC公司的销售代表，小李是TW公司产品研发部的副主管，主要负责产品的研发，设计及研发部人员培训。
TW公司派小李全程接待Mr.Hunter. 从机场接机，到入住酒店，从参观研发部门，到产品介绍，小李给Mr.Hunter 留下了十分深刻的印象。
考试要求：
1.此考题要求考生的对话内容涉及机场接机（1），入住酒店（1），参观研发部门（2），及产品介绍（3）四个场景，缺一不可。
2.考生不能拿草稿读，要表情生动，语言流畅。
商务英语口语 接待客户【精选文档】
ChapterⅡReceiving Clients(接机，参观产品,社交娱乐等）Background Knowledge (公司、人物介绍,对话情景）Susan Wang，sales manager of Sunshine Import & Export co. ltd and her secretary ，Diana Li are going to meet Fred Johns, the purchase manager of Global Trading Inc at Shanghai PuDong International Airport。
一，Meeting the Guest1．At the airport.Miss Li is meeting Fred Johns.L：Excuse me, sir。
Are you Mr. Johns from Global Trading Inc.，New York? J: Yes, I am。
You must be Diana Li from Sunshine Import ＆Export co. ltd?L: Yes，it’s my pleasure to meet you. Welcome to Shanghai。
Did you have a pleasant trip?J: Well, I enjoyed it very much。
L：Anyway it's a long way to China，isn't it？I think you must be very tired.J: But I will be all right by tomorrow, and ready for business.L：Great. Well, let’s go。
2．Introducing the Guest to the Superior.Miss Li is introducing Mr. Johns to Susan Wang, the sales manager.L: I would like to introduce you to Miss Wang, our sales manager。
酒店情景对话（英语·前台·入住）
酒店情景对话（英语·前台·入住）第一篇：酒店情景对话(英语·前台·入住)English Drama of Hotel Management English英语话剧酒店管理英语Service Counter（A：Receptionist/the waitressB：Guest）A: Good afternoon.Welcome to Qingdao Sea-view Garden Hotel.Can I help you, sir?B: Well, I’m~~~ from `````.I’d like to check in, please.A: All right.Do you have a reservation with us, sir?B: Sorry, I didn’t book any room before.I would like to know which standard room do you have ？A: Wait a moment, please。
We have triple room, standard double room, and standard single room.What kind of room do you need?B ：what’s the price for standard double room？A：oh，sir。
the price for standard double room is 288 Yuan。
B: What!Why is so expensive？A：yes，sir。
Our hotel is an international 5-star chain hotel，and adoptsinternational standard price。
triple room is 476 yuan, is 288 yuan, and standard single room is 136 yuan.all the room has TV, AC(air conditioner), free internet access and breakfast.Oh, excuse me，the dinning roomlocates at 6th floor, between 7am to 9am.B：OK，I know now。
酒店前台接机接待流程英语
酒店前台接机接待流程英语Airport Pickup Guest Reception Procedure.Pre-Arrival:Confirm the guest's arrival information (flight number, arrival time, number of guests).Check for any special requests or VIP status.Prepare welcome amenities and guest information pack.Arrival at the Airport:Greet the guest warmly upon their arrival at the airport.Identify yourself and the hotel you represent.Assist with luggage retrieval and ensure it is loadedonto the hotel's transportation.Transfer to the Hotel:Provide the guest with information about the hotel's location, amenities, and services.Engage in pleasant conversation to make the journey comfortable.Ensure the guest is satisfied with the transportation arrangement.Arrival at the Hotel:Welcome the guest to the hotel and thank them for choosing your establishment.Assist the guest with their luggage to the front desk.Greet the guest by name and confirm their identity.Check-In Process:Obtain the guest's identification and credit card for registration.Verify the guest's reservation and room availability.Process the check-in efficiently and accurately.Provide the guest with the room key and any necessary information cards.Guest Orientation:Provide a brief overview of the hotel's facilities, including restaurants, fitness center, and other amenities.Explain the hotel's safety and emergency procedures.Offer assistance with any special requests or needs.Escorting to the Room:Accompany the guest to their room and ensure they are satisfied with its condition.Explain the room's features and amenities.Answer any questions or provide additional information.Departure Preparation:Inquire about the guest's departure plans and offer assistance.Confirm checkout time and make arrangements forluggage storage or transportation.Thank the guest for their stay and invite them toreturn in the future.Additional Considerations:Be professional, courteous, and attentive throughoutthe interaction.Maintain eye contact and use clear and concise language.Offer personalized service tailored to the guest's individual needs.Handle any unexpected situations promptly and efficiently.Ensure that the guest leaves with a positive impression of the hotel and its staff.Sample Dialogue:Airport:"Good evening, Mr. Smith. Welcome to our city. I am Emily from the Grand Hotel. I will be assisting you with your arrival today."Transfer:"We have a comfortable limousine waiting for you outside. During our ride to the hotel, let me tell you a little bit about our amenities and services."Check-In:"Welcome back to the Grand Hotel, Mr. Smith. We have you booked in a spacious king room on the 10th floor with a stunning city view."Room Orientation:"Your room is equipped with a minibar, coffee maker, and a flat-screen TV. The bathroom features a marble bathtub and a separate shower."Departure:"Mr. Smith, your checkout is scheduled for tomorrow at 12 PM. We can arrange a taxi to the airport or store yourluggage until your departure."Final Farewell:"Thank you for staying with us, Mr. Smith. We hope you enjoyed your time and look forward to welcoming you again soon."。
商务英语口语接待客户
ChapterⅡReceiving Clients（接机，参观产品，社交娱乐等）Background Knowledge （公司、人物介绍，对话情景）Susan Wang, sales manager of Sunshine Import & Export co. ltd and her secretary , Diana Li are going to meet Fred Johns, the purchase manager of Global Trading Inc at Shanghai PuDong International Airport.一，Meeting the Guest1．At the airport.Miss Li is meeting Fred Johns.L: Excuse me, sir. Are you Mr. Johns from Global Trading Inc., New York J: Yes, I am. You must be Diana Li from Sunshine Import & Export co. ltd L: Yes, it’s my pleasure to meet you. Welcome to Shanghai. Did you have a pleasant tripJ: Well, I enjoyed it very much.L: Anyway it’s a long way to China, isn’t it I think you must be very tired.J: But I will be all right by tomorrow, and ready for business.L: Great. Well, let’s go.2．Introducing the Guest to the Superior.Miss Li is introducing Mr. Johns to Susan Wang, the sales manager.L: I would like to introduce you to Miss Wang, our sales manager. Miss Wang, this is Mr. Johns, the purchase manager from Global Trading Inc. J: Nice to meet you, Miss Wang.W: Nice to meet you, Mr. Johns. Welcome to our city. I hope you will enjoy your stay here.J: Thank you. I have been looking forward to this trip.W: We’ll do everything we can to accommodate you and make you comfortable.J: You are so nice. I hope we’ll have a good cooperation.W: Great. Now let’s take a short rest in the waiting room. Then Miss Li and I will take you to visit our company.J: Good idea. Let’s go.二，Client Reception1．Introducing the company.Miss Wang and Miss Li are introducing the company to Mr. Johns.W: Here is our company, Sunshine Import & Export co. ltd.J: Yes, I’ve heard the company for a long time.W: Well, we have been in this line for a long time. And we are one of the most competitive suppliers of this line.We have nearly 280 employees and sales of $ 9,806 million. We manufacture fine chemicals, Rongalite C 98 PCT in lumps. Our products are sold in Britain, America, Japan, Italy and South East Asia and well appreciat ed by their purchasers.L: Yes, and we always take customers first.J: Great. Do you have any new productsW: Yes, it is researched by our Research and Development Department. I think it will be the best-selling lines.J: Wonderful. Can I have a look at these new productsW: Of course, Miss Li will show you around the different departments of our country, and then we will visit the products.2．Introducing the department.L: Follow me please, Mr. Johns. This is our marketing department.J: Looks great.L: Yes, Marketing department mainly advertises and markets products. And this way, this is our Research and Development department.J: I’ve heard a new kind of chemical product has been developed by thisdepartment.L: Yes, this department is very important for the company. It is called “heart” of the company.J: Do you have Dispatch departmentL: Of course, please turn right, and this is our Dispatch Department, which is responsible to send goods to customers. And we have a great After-sales department.J: It means whatever problems we have after sales, we can get help from this department.L: Yes, we always take customers as our Gods. Our after-sales service is perfect.3．Introducing the products.Miss Wang and Miss Li are introducing the products to Mr. Johns.W: Mr. Johns, now let me show you around our product exhibition room. J: I can hardly wait to visit the products.L: This way, please.W: Ok, we are in the product exhibition room. Our latest products are exhibited here.L: Yes, in a word, our products have the excellent qualities and reasonable prices. We have 5-year warranty and the best service conditions. You can rely on us.J: I am really interested in Type 1 &2. Would it be possible for me to have a closer look at your samplesW: Of course, please.(Mr. Johns is study the samples carefully.)J: Now I can’t wait to consult the details of the contract.三，Social Activities1．Appointment and Visiting.Mr. Johns has an appointment with Mr. Chen, the general manager of the company at 2 o’clock in the afternoon. He’s in waiting room now. Miss Li, the secretary, is receiving Mr. Johns.L: Mr. Johns, may I help youJ: I would like to see Mr. Chen.L: Do you have an appointmentJ: Yes, he knows I’m coming. Our meeting is set for 2 o’clock.L: Please wait for a moment.(Miss Li is telephoning to Mr. Chen. Mr. Chen confirm s the appointment with Mr. Johns)L: Well, Mr. Johns, Mr. Chen is waiting for you. Wish you have a good time. J: Thank you! Have a good day.(Mr. Chen is having a meeting with Mr. Johns)C: Nice to meet you, Mr. Johns.J: Nice to meet you, Mr. Chen.C: Do you have a good time hereJ: Yes. Thank you for such a thoughtful arrangement for me. Shall we make a time for our business talkC: You are a man of action, Mr. Johns. I’d like to invite you to a dinner party at the Grand Hyatt Hotel at 7 o’clock in this evening. After the dinner, we’ll make a time for our business talk. Ok？J: Thank you for your kindness. I’ll be delighted to arrive on time. C: See you later.J: See you.2．Giving a Banquet.Mr. Chen is holding a banquet for Mr. Johns. Mr. Guan, the manager ofResearch and Development, Mr. Xiao, the finance department manager, Miss Wang, the sales manager, Miss Li, the secretary are all present.C: Mr. Johns, it’s a pleasure to have you here.J: It’s very kind of you to have invited me.C: Now. I’d like you to meet my friends. Allow me to introduce them. This is Mr. Guan, He is in charger of the Research and Development Department. This is Mr. Xiao. He is the finance department manager, and you know, Miss Wang, the sales manager, Miss Li, the secretary. They are with us evening. J: Oh, how nice. I am glad to meet you Mr. Guan and Mr. Xiao.G.&X. : Glad to meet you, too.J: It’s nice to see you again, Mr. Wang and Miss Li.W&L: Nice to see you again, Mr. Johns.C: Now, let’s be seated. This food is a Shanghai specialty. It’s very popular here. Help yourself, please.W: Make yourself at home and eat it while it is hot, Mr. Johns.J: Thank you. These dishes are all delicious. What’s the name of this C: It’s named Sautéed Shelled Shrimps. It tastes fresh, doesn’t it J: Yes, it’s wonderful. Thank you, Mr. Chen, what do we say in Chinese for “Bottoms up”C: We say “Ganbei”. I wish to propose a toast to our friendship and cooperation. Ganbei!ALL: To our friendship and cooperation. Ganbei.3．At the Export Commodities Fair.Miss Wang, the sales manager is taking Mr. Johns to visit the Export Commodities Fair.W: Mr. Johns, this way, please. The fair has been held once a year since 1990. Many visitors come to the Fair every year. And the number of visitorsis increased every year. This year the number is expected to be over 10,000.J: I am excited to be here. How crowded with the people.W: Yes. Be careful. The Fair has become very important in our foreign trade. There are about 20,000 new products on display. Many Chinese foreign trade companies come here and do both import and export business here.J: I suppose these products of the exhibition fair must be quite new in design. I am interested in looking around.W: Ok, let’s go.Notes:1．sales manager: 销售经理2．import: [im'pɔ:t] :n. 1. 进口，输入 2. 进口商品 v. 1. 进口2.输入 3.引进3．export: ['ekspɔ:t]: n. 1. 出口, 输出 2. 出口商品 v. 1.出口 2.输出4．Global Trading Inc.: Inc=incorporation 公司全球贸易公司5．accommodate: v. 1. 向…提供住处, 提供住宿2.使适应,使符合一致(to) 6．make sb. comfortable: 使某人宾至如归7．cooperation: [kəu.ɔpə'reiʃən] n. 合作,协作8．hear …for a long time: 久仰大名9．competitive: [kəm'petitiv]: adj. 竞争的，比赛的10. supplier: n. 供应商11. line: 行业12. Rongalite C 98 PCT in lumps 98%雕白块(块状)13. appreciate: [ə'pri:ʃieit] v. 欣赏，感激,赏识14. purchaser: ['pə:tʃəsə] 买方,购买者15. Research and Development Department: 研究和发展部门16. the best-selling lines: 畅销品17. marketing department: 市场部门18. Dispatch Department: 运输部门19. After-sales department: 售后服务部门20. exhibition: [.eksi'biʃən]: n. 展示, 展览21. warranty: ['wɔrənti] n. 保证,担保22. rely on: 依赖,依靠,对…放心23. confirm: [kən'fə:m] v. 确定，批准, 证实delighted to: 很高兴做..25. banquet: ['bæŋkwit]: 宴会,筵席26. in charger of: 对…负责27. be seated: 坐下28. Sautéed Shelled Shrimps: 水晶虾仁29. bottoms up: 干杯Useful phrases and sentences1.I am so pleased to have met you here.我很高兴在这里见到了你。
初级商务英语口语之酒店住宿
【导语】在⽇常的商务交谈中，对于机场接机和酒店住宿安排是经常的事。
那么关于酒店住宿的英语应该如何表达呢？以下是整理的初级商务英语⼝语之酒店住宿，欢迎阅读！1.初级商务英语⼝语之酒店住宿 Where can I have my breakfast tomorrow morning? Is there a Chinese restaurant here in this hotel? My suit need to be ironed as soon as possible. Then how much do you charge for that? Do you have any bus-tour service at this hotel? Where can I have my breakfast tomorrow morning? 请问明天早上我在什么地⽅⽤早餐? My suit need to be ironed as soon as possible. 我的西服需要马上熨烫。
Then how much do you charge for that? 那你们怎么收费的? Do you have any bus-tour service at this hotel? 你们旅馆有安排汽车观光旅游的服务吗? Do you have a room available for this weekend? 这个周末你们还有空房吗? We can give you 10% off. 我们可以给您打九折。
We have two restaurants. 我们酒店有两个餐厅。
Yes, we have one on the tenth floor. 有的，我们在10层有⼀个。
Do you have a morning wake-up call service? 你们有早晨电话叫醒服务吗? When will you need your clothing? 你什么时候⽤你的⾐物? Would you like me to clean the room now? 我现在来打扫您的房间好吗? Would you like to use the quick laundry service? 您需要加急服务吗? What services come with the rate? 付费服务都包含些什么呢? We offer many different kinds of tours. 我们提供许多不同的观光旅游。
旅游英语情景对话—接机、点餐、游玩
情境一接机：导游1：Excuse me, are you Mrs. Smith?游客A: I'm Smith. These two are friends of the same business导游1：Hello, welcome to Changsha. I'm Xiao Zhang, a tour guide from Shewai Travel Agency导游2：Hello, I am Xiao Wang from foreign Travel Agency. Xiao Zhang and I will be your tour guides for this trip to Changsha.游客B：Nice to meet you. Thank you for picking us up.导游1：You must be very tired after the long flight. First, I will take you to the hotel to have a rest. The car is in the parking lot.游客C：Great. Let's go to the hotel. I'm really tired.导游2：Let me help you with your luggage游客C：Great, thank you.导游2：My pleasure情境二酒店点餐：服务生：Good evening. Do you have a reservation游客A：We don't have a reservation服务生：Ok，How many would you like to eat?游客B：We have three of them。
服务生：This way, please。
Here is your table. Is this all right?游客C：Is the window seat over there reserved?服务生：It was not booked by a guest游客C：Let's sit over there, shall we?游客B：Sure, just sit over there。
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B: Thank you so much. By the way, if I need something, what can I do? A: If there’s anything you need, just ring Reception. And if you want to phone someone outside the hotel, dial 5 first, then dial the number you want.
商务英语情景模拟 实训 接机—酒店
（一）实训目的与要求 1、熟悉商务接待语言； 2、知晓商务礼仪、沟通技巧等； 3．掌握商务英语谈判语言特点、翻 译，巩固商务英语专业技能； 4、培养团队合作精神，掌握谈判策 略与技巧。 （二）实训内容 迎来送往、待人接物、酒店入住等实 训
B: Ok, you are so considerate. A: Well, Mr. Johnson, I have draw up an agenda for your visit. Let’s go over it. B: Good, I look forward to it. A: After business we are going to have dinner in a western restaurant, and then to the Guangdong Guangzhou Pearl River night swims so that you are able to feel the charm of this seaside city. B: It’s very kind of you to do so.
A：Excuse me, are you Mr. Johnson from the Unite States? B：Yes, I am. A:I am Windy, the interpreter of Guangdong Arts & Crafts Co. Ltd. B: How do you do, Miss Windy? A: How do you do, Mr. Johnson? Welcome to China. B: Thank you. It’s very kind of you to come and meet me at the airport, Miss Windy. A: It’s my pleasure. Did you have a good flight? Was it a direct flight from New York to Guangzhou?
B: Yes, the flight was very good and the service on board was excellent. It took just 13 hours non-stop from New York. I managed a few hours’ sleep and now feeling fine. I am sure ,however ,that jet lag will catch up with me tomorrow. A: Is this your first visit to Guangzhou? B: No, the second time. A:I hope you will enjoy your stay here in Guangzhou. B: Thanks. I’m sure I will. A: Our car is waiting over there. Let’s drive to the hotel. May I help you with your luggage? B: No, thanks. I can manage all right. Let’s go.
(At the hotel)
A: Here we are at the Central Hotel, Mr. Johnson.. B: So quick. It’s only 30 minutes from the airport .Oh, It’s a five-star hotel, isn’t it? A: Yes, it is. Just one moment, I will check up what’s the room number? B: Ok, thank you. A: Mr. Johnson your room number is 99.I will take you to your room. your room is on the fifteen floor, facing the garden. It has a lovely view.
On the way to the hotel
B: Look, this is a brand-new road. A: Yes. Mr. Johnson, It was just completed and put to use. B: Really？So I’m quite lucky. A: Because the 2008 Olympic Games. Guangzhou making every effort to create convenience for this event. This road is built to shorten the drive from the airport to downtown. B:I see. I have never seen that change last time I came to Guangzhou .Now it has fast development, wherever have great change. A: Yes, I hope you enjoy it.
＊双手呈递，以表示对对方的尊重。 ＊将名片的文字正向对方。 ＊在递交名片的同时作一下简单的自我介 绍。 ＊在多人交换名片时，要注意讲究先后顺 序。 ＊在未确定对方的来历之前，不要轻易递 出名片。
空手的时候必须双手接受。 接过名片后，要马上过目。 初次见面，如果一次同时接受多张名片， 一定要记住哪张名片的主人是哪位先生 哪位小姐。 当对方递给你名片之后，如果自己没有 名片或没带名片，应当首先对对方表示 歉意，再如实说明理由。 名片的存放
教养体现于细节，细节展示素质
甲、乙、丙三家公司被通知来大华公司进行项目竞 标。从现场看，无论从哪方面来说，三家公司都不相 上下，看不出谁是赢家。 第二天，丙公司被通知中标了。高兴之余，丙公司 问为什么选择了他们。大华公司市场部经理笑着 说:“说实在，我们确实不好选择,不过我们注意到一个 细节，当时在各自陈述时，你们在提到我们公司李总 经理时，你们称呼的是我们总经理的姓氏和职务，而 且是伸开手掌，掌心向上做的指点动作。而另外两家 公司却叫不出我们公司总经理的姓氏，并且用食指直 接指着我们老总。试想，我们怎么能选一家连我们老 总都不尊重的公司合作呢？” 礼貌的称呼以及规范的运用手势，是商务人员应具 备的基本素质。它不仅反映自身的教养而且表明你懂 得在交往中尊重别人。
模拟情景1
Part 1： Windy, the interpreter of Guangdong Arts & Crafts Co. Ltd. is meeting Mr. Johnson at Baiyun Airport. (A--- Windy, B--- Mr. Johnson)
礼仪是人们在社会交 往中应遵循的示尊重和友好的 行为规范。即人们在商 务场合中所遵循适用的 礼仪规范。它是一般礼 仪在商务活动中的具体 运用和体现.
商务人员的形象塑造——服饰礼仪 1.商务着装原则 (TOP原则：Time 时间、 Place 地点、 Occasion 仪式) ） 2.男士的着装礼仪和服饰搭配技巧 （西装、衬衫、领带及鞋袜等的搭 配） 3.女士的着装礼仪和服饰搭配技巧 （ 套裙的选择及其与首饰、鞋袜和 包等的搭配）