10.2 problem solving &Email writing

Email writing Introduction
Why are good business writing skills portant? • Customers see your writing more than they see you. • Good writing skills show that you really care. • Good writing skills contribute more forcefully to arguments/persuasion/selling. • Good writing skills reduce risk of losing a customer or damaging a customer relationship, and foster good relationships with colleagues.
般若黑洞 C&C
PowerPoint Template
/paratop
10.2 Solving problems
1
Warming up Principles of solving a problem Case study 1---listening
2 3 4
Case study 2 – More Principles
10.2 problem solving(2)
1
Reviewing Reading & Listening Writing---Email
2
3
Reading & Listening
1. What are the main problems that a new manager will face ? 2. How to solve those problems? 3. If someone has decided the management is their next career goal, what should he do?
Layout of Emails
Subject of email Opening and closing greetings Beginning sentence The main message Ending
Subject of email
What’s the problem with the following subjects? Subject: [Blank] Subject: “Important! Read Immediately!!” Subject: “Simple question.” Subject: “Follow-up about last Friday” Subject: “That file you requested.”
Principles of solving a series of problems
• Prioritize problems • Focus on problems over which you can control • Follow the step-by-step approach. • Break the problem down so you can deal with one aspect at one time. • Use a team approach when necessary.
What is a Good Business Email?

Keep emails short and to the point. It's okay Professional to be friendly, but try not to go on and on. 商业邮件不是电子情书,应明确点明你的来 Concise & Clear 意,客套话能省即省。 meaningful Effective & reasonable Keep relationship 如果是回信，就得越快越好。即使你不能立刻答复发件人，你至少让 他们知道你已收到并阅读了邮件。通常情况下，如果在邮件发出后的 24小时内回复，发件人知道你已收到邮件，也很注意礼节，就会更耐 心的等待答复。
Follow-up about last Friday telephone conference That file about No.4567 manufacturing indication you requested
主题明确才能保证收件人重视该邮件。
Subject of email
For example:
I. Warming –up
• Have you ever met some problems in your life or school? What are they?
• How did you solve the problems?
II. Principles of solving problems
Words list
• • • • • • • • • • • Career progression n. 职位提升 Presumably adv. 大概，可能 Take on v. 接管，承担 In charge of v. 主管 immediate boss 直属上司 Dynamics n. 动态 move up 提升，晋升 Moan n. 抱怨 come your way 意外落在…头上 In a position to do sth 有权利做某事 Try out v. 试用，测试，实验 Cynical adj. 愤世嫉俗的 Get on v. 进步，进展 Hands-on adj. 亲身实践的
1. If you are the manager, how to solve the problem? 2. Summarize the flow chart of solving problem.
How to solve the problem?
What’s the problem
Possible solutions Pros and cons The best solution
Reading & Listening
1. What are the main problems that a new manager will face ?
The management position means changing how you work, how you think and the way you judge your own success. You will be in charge of the people who were once your workmates. Hard to please everyone all of time. There is no chance of complaining the company. There is no hands-on work any more.
1. The printer is out of ink . 2. The flight of a foreign client advances. You need to leave to the airport an hour later(in the moring). 3. You forget to copy the PPT for this afternoon’s meeting (important) 4. You need to reply an important client’s email before the evening. 5. The new office furniture has arrived but it doesn’t fit together. You don’t know if it’s the fault of the designer or the manufacturer. You need the
Reading & Listening
3. If someone has decided the management is their next career goal, what should he do? Go and tell your line manager that you want to move up Attend course or training that come your way. Listen to your previous boss’s advice but don’t always clone.
Reading & Listening
2. How to solve those problems? Accept your relationship with your old colleagues. Agree with the values and direction of the company. Adapt yourself to the new position as soon as possible.(Learn to delegate, coach, build relations and monitor performance)
• • • • Think---understand the problem (4 w) Plan--- offer some possible solutions Do---carry out the plan Review--- Look back on your work for future problems
Words list
• • • • • • • • • • • Career progression n. 职位提升 Presumably adv. 大概，可能 Take on v. 接管，承担 In charge of v. 主管 immediate boss 直属上司 Dynamics n. 动态 move up 提升，晋升 Moan n. 抱怨 come your way 意外落在…头上 In a position to do sth 有权利做某事 Try out v. 试用，测试，实验 Cynical adj. 愤世嫉俗的 Get on v. 进步，进展 Hands-on adj. 亲身实践的