职业英语技能大赛模拟题2
2019年全国职业院校技能大赛高职“英语口语”赛项赛卷 Interview 9+2 Backup
Part II Interview (3 minutes) Now you will see an advertisement.Task: Suppose you are working with Thompson Brothers Landscaping and you are receiving a person who is interested in the service provided by Thompson Brothers Landscaping. You will answer questions from the person.Contestant: A clerk of Thompson Brothers Landscaping Question Master: A person who is interested in the service provided byThompson Brothers LandscapingNo. of Questions: 6-8Part II Interview (3 minutes) Now you will see an advertisement.Task: Suppose you are working with Party Patrol and you are receiving a person who is interested in the service provided by Party Patrol. You will answer questions from the person.Contestant: A clerk of Party PatrolQuestion Master: A person who is interested in the service provided by PartyPatrolNo. of Questions: 6-8Now you will see an advertisement.Task: Suppose you are working with Blades Garden Machinery and you are receiving a person who is interested in the service provided by Blades T/A Hungary Mowers. You will answer questions from the person.Contestant: A staff member of Blades Garden MachineryQuestion Master: A person who is interested in the service provided by BladesGarden MachineryNo. of Questions: 6-8Now you will see an advertisement.Task: Suppose you are a staff member of Carolina Property Management and you are receiving a person who is interested in the service provided by your company. You will answer questions from the person.Contestant: A staff member of Carolina Property Management Question Master: A person who is interested in the service provided byCarolina Property ManagementNo. of Questions: 6-8Now you will see a poster.Task: Suppose you are one of the organizers of the Open House Event and you are receiving a person who is interested in the event. You will answer questions from the person.Contestant: An organizers of the Open House EventQuestion Master: A person who is interested in the eventNo. of Questions: 6-8Now you will see an advertisement.Task: Suppose you are a staff member of Breakthrough Training and you are receiving a person who is interested in the training program advertised.You will answer questions from the person.Contestant: A staff member of Breakthrough TrainingQuestion Master: A person who is interested in the training program advertisedNo. of Questions: 6-8Now you will see an advertisement.Task: Suppose you are one of the organizers of the Lake Oswego Festival of the Arts and you are receiving a person who is interested in the volunteering work. You will answer questions from the person.Contestant: An organizer of the Lake Oswego Festival of the ArtsQuestion Master: A person who is interested in the volunteering workNo. of Questions: 6-8Now you will see an advertisement.WA: West Australia 西澳大利亚州CASA: Civil Aviation Safety Authority 民航安全局GST: Goods & Services Tax 商品与服务税Task: Suppose you are a staff member of Interspacial Aviation Services Pty Ltd and you are receiving a person who is interested in the training programs provided by Interspacial Aviation Services Pty Ltd. You will answer questions from the person.Contestant: A staff member of Interspacial Aviation Services Pty Ltd Question Master: A person who is interested in the training programs providedby Interspacial Aviation ServicesNo. of Questions: 6~8Now you will see an advertisement.AD&D: accidental death and dismemberment 意外身故和残疾险401k/Roth 401k: 企业退休金计划DUI: driving under the influence 酒驾TWIC: Transportation Worker Identification Credential 运输司机证Task: Suppose you are working with States Logistics Services, Inc. and you are receiving a person who is interested in the positions advertised. You will answer questions from the person.Contestant: A staff member of States Logistics Services Question Master: A person who is interested in the positions advertisedNo. of Questions: 6~8Backup 1Part II Interview (3 minutes) Now you will see an advertisement.Task: Suppose you are a staff member of TLC Agencies, LLC and you are receiving a person who is interested in the service provided by TLC Agencies, LLC. You will answer questions from the person.Contestant: A staff member of TLC Agencies, LLCQuestion Master: A person who is interested in the service provided by TLCAgencies, LLCNo. of Questions: 6-8Backup 2Part II Interview (3 minutes) Now you will see an advertisement.Task: Suppose you are a staff member of Superlink Travels (Pvt) Ltd. and you are receiving a person who is interested in the tour advertised. You will answer questions from the person.Contestant: A staff member of Superlink Travels (Pvt) Ltd.Question Master: A person who is interested in the tour advertisedNo. of Questions: 6-8分值：10。
中职类职业英语技能比赛(职场应用练习题3)
中职类职业英语技能比赛(职场应用练习题3)有总经理拟定的秘书这个岗位的相关要求。
你需要与队友沟通并共同选出一个最佳人选。
Read the following n about the three applicants.Applicant 1:Name: Zhang WeiAge: 25Gender: XXXMarital status: SingleXXX: Bachelor’s XXXXXX: Worked as a secretary for 2 years in a foreign company Skills: XXX OfficeApplicant 2:Name: Liu YangAge: 28Gender: MaleMarital status: Married with no childrenXXX: XXXXXX: Worked as a secretary for 3 years in a local company Skills: XXX OfficeApplicant 3:Name: Wang XiaAge: 22Gender: XXXMarital status: SingleXXX: High school diplomaXXX: No work XXXSkills: Basic computer XXX skillsXXX:1) What is your group’s task?2) Which person do you choose for the general manager of ABC Company?3) Why do you make such a choice?Rewritten:For Contestant A:You are the human resources manager of ABC Company and you need to recruit a secretary for the general manager。
全国职业英语技能大赛选拔赛职场应用样题
通知各参赛学校：经研究决定，2013年全国职业英语技能大赛上海地区选拔赛的职场应用环节采用以下题型（见附件），其余题型与“星光计划”相同。
上海市教委教研室2013年5月2日附件：2013年职业英语技能大赛职场应用比赛说明及规则比赛说明：本部分含两个阶段。
第一阶段：在备赛区进行，限时30分钟，两名选手通过沟通和协作完成并提交任务单（Worksheet），并按照比赛要求分别准备第二阶段的比赛内容。
第二阶段：在赛场进行，选手A按要求向评委陈述任务完成情况（限时3分钟），选手B回答评委的现场提问（限时2分钟）。
本部分满分30分。
比赛规则：1. 选手只能用英语交流（包括读和写），否则将被取消参赛资格；2. 两名选手之间不得互相展示或交换任何材料，否则将被取消参赛资格；3. 选手可根据需要在备赛纸上书写内容，汇报或回答问题时可携带此材料，但不得携带除此以外的其他材料；4. 本比赛环节期间，选手不得与除队友之外的其他人就比赛内容和方法进行交流，否则将被取消参赛资格。
For Contestant A Only选手A：你是一家跨国公司的秘书，你的老板计划去某国首都拓展业务，需要寻找合适的住处。
你的队员是该国一家房产中介公司的工作人员，他（她）手头有三个房源供你选择。
你需与队员沟通，选择合适的房源。
在比赛第一阶段（30分钟内），你需完成：1. 理解团队任务。
2.阅读公司老板对住所的需求,提取相关信息。
3.向队友询问各住所的特点、价格等信息, 根据需求完成任务单。
4.与队友讨论,选出符合要求的住所。
5.准备下一环节的汇报内容。
备注：任务单仅由选手A填写。
在比赛第二环节（3分钟内），你需要向评委汇报任务完成情况，内容需涵盖以下几个要点：1．What is your group’s task?2．Which place do you choose?3．Why do you choose this place? And please give the reasons for choosing this place.Please read the requirement of the houses.You work as a secretary with an international company in Shanghai. Your boss is going to do business expansion in the capital of a certain country. He needs to live there for one year. He prefers a place with one or two bedrooms, one bathroom and convenient transportation. He is a heavy smoker and he likes cooking. And the price is preferably between 700 to 1000 dollars each month.WorksheetSection 1 Communicate with Contestant B and complete the following form.Section 2 Discuss with Contestant B and choose a suitable place to live in.2013年职业英语技能大赛职场应用比赛说明及规则比赛说明：本部分含两个阶段。
芜湖市第二十三届中等职业学校职业技能大赛“酒店服务”赛项英语题库
芜湖市第二十三届中等职业学校职业技能大赛“酒店服务”项目专业英语问答赛卷一、餐饮服务部分情景应答及答题要点1.Q:Ask the guests if they have a reservation with your restaurant.A:Good evening.Do you have a reservation?2.Q:How do you check upon the guest's name of the reservation?A:Good evening.Under whose name was your reservation made?3.Q:The guests need a table fbr4,and they would like to dine somewhere quiet.A:Very well.This way please.Here9s a window table fbr four overlooking the lake.Ifs very nice and quiet here.4.Q:Can you explain the terms of breakfast both for adults and children in the hotel?A:Sure,we offer breakfast at the rate of128RMB fbr each adult,and it's free of charge fbr children under6.5.Q:If you want to confirm the reservation of the dinner,what will you say?A:I will say"Good evening,sir.I'd like to confirm your reservation.May I have your name, please?”6.Q:Inform the guest that the restaurant is fully booked this evening,and suggest him to book a tablefor tomorrow evening.A:I'm sorry.We are fully booked this evening.How about tomorrow?We still have some nice tables available fbr tomorrow evening.7.Q:What would you do when the guest complains that the restaurant is too noisy?A:I will apologize and say Tet me see if we can find a table on the other side of the restaurant,it is a bit quiet there.,,8.Q:Ask the guests'preference fbr food,Chinese,Western,Japanese or Korean.A:Which style of cuisine would you prefer?We serve Chinese,Western,Japanese and Korean food here.9.Q:How do you offer to take order fbr the guests in the evening?A:Good evening.May I take your order now?/Are you ready to order now?10.Q:How do you ask the guest to check his bill?A:Here's your bill.Please check it.The fruit combination is on the house.11.Q:Visit the table to check if your service is rm the guest the last course will bedessert.A:Is everything to your satisfaction?All the dishes have been served as the menu goes,except fbr the dessert to follow.12.Q:Ask the guest his preference fbr juice.A:What kind of fruit juice would you prefer?We have grape juice,kiwifruit juice and orange juice.13.Q:Ask the guesfs choice of wine.A:Would you like a bottle of red wine to go with your Sirloin Steak?14.Q:What will you say when serving the guests their dessert?A:Here is your dessert.Please enjoy.15.Q:Ask the guest how he would like his steak prepared.A:How would you like your steak done?Rare,Medium or Well-done?16.Q:What is the duty of a Food and Beverage Manager?A:A Food and Beverage Manager is in charge and directs the work of the Department.17.Q:Tell the guests the general sequence of a Chinese dinner.A:Chinese dinner usually starts with cold dishes and ends with a soup.18.Q:What do you recommend if the guest orders a fresh white water fish?A:May I suggest steaming the fish to retain its freshness?19.Q:How do you ask about the guesfs preference fbr buffet or a la carte service?A:How would you like your dinner served?A buffet or an a la carte service?20.Q:How do you ask about the guesfs preference fbr salad?A:What kind of salad would you prefer?We have Ham Salad,Prawn Salad,and Fresh Vegetable Salad.21.Q:How do you respond to a guesfs compliments to your service?A:Thank you fbr your compliments.Ifs our greatest pleasure to be of service.22.Q:How do you ask the guest where he or she would like to sit?A:Which table do you prefer,by the window or near the door?23.Q:Ask the guest what vegetable he'd like to have with his chicken.A:What vegetable would you like to go with your Roast Chicken?24.Q:What do you say in seeing off the guests?A:I'm glad you enjoyed.Thank you fbr coming!See you next time.25.Q:Tell the guest what exactly is the dish of"Spaghetti with Lamb”.A:"Spaghetti with Lamb,,is actually lamb cooked with herbs and served with spaghetti.26.Q:As a hostess,what's the first thing you need to find out when the guest arrives?A:I have to find out whether the guest has a reservation or not.27.Q:What will a bartender tell the guests about Margarita?A:A Margarita is a popular cocktail made by mixing one part of tequila and three parts of dry wine and lemon.28.Q:What would you say if the guest wants to know the business hours of your restaurant?A:We provide restaurant service from6:30a.m.to10:00p.m.every day.29.Q:What information do you give when introducing your restaurant to the guest?A:I would tell the guest about the style,the specialties,the popular dishes,the business hours of the restaurant.30.Q:What would you say when you are recommending something to the guest?A：May I recommend this one,madam?/May I suggest you try this one,sir?/Would you like to take a look at this,Miss?31.Q:After you have finished taking order fbr the guests,what would you say?A:Thank you.Please wait a minute.We'll be back with your order soon.32.Q:If the guest wants to try some dishes that are typical local specialty of Suzhou,but he has no ideawhat to order,what would you recommend to him?A:I will recommend the Squirrel-shaped Mandarin Fish,the Quick-boiled White Shrimp,and the Stir-fried Shredded Eel with Hot Oil.33.Q:What would you say to the guest when you are recommending your house specialty?A:Would you like to try our house specialty?Ifs very popular among our guests.34.Q:How do you respond to a guesfs complaint about the dish being too salty?A:I will apologize and say:"Let me organize another dish for you”.35.Q:If the guest tells you that his wife is a vegetarian,what would you say?A:We do serve delicious vegetarian food in our restaurant.Actually the Tofu dishes are very popular among the guests.36.Q:If a guest wonders whether he could smoke at the bar,what will you probably say?A:I will say"Sorry,sir.Our bar is non-smoking.But we have smoking area outside the bar over thereto37.Q:What would you ask when the guest orders whisky?A:I will ask“Do you want it straight up or on the rocks?,,38.Q:What is the duty of an Executive Chef?A:An Executive Chef decides on the items on the menus,and coordinates the preparation of the food and beverage.39.Q:What will you do when the guest tells you that there's a miscalculation in the bill?A:I will check with the guest carefully.If there is a mistake,I will apologize and then bring the bill back to the cashier's desk to correct it.40.Q:What would you ask if the guest wants to settle his bill?A:How would you like to pay?In cash,by credit card,or room charge?41.Q:How do you make sure of the number of people in the dinner party?A：How many people are there in your party?42.Q:How do you ask the guests who is paying for the dinner?A:Do you want separated bills or just one single bill?/May I know who is paying,please?43.Q:How do you ask the guests to take their seats?A:Would you please take your seats?44.Q:What do you ask to see if the guest would like to have an aperitif before ordering?A:Would you like an aperitif before you order?/Do you care fbr a drink before you order?45.Q:If the guest complains that the soup is cold,what should you do?A:I will apologize to the guest and promise to return the soup to the chef immediately and get a fresh hot bowl of soup fbr the guest.46.Q:What question would you ask further when the guest orders coffee?A:Would you like your coffee black or white?/Would you like your coffee with cream or milk? 47.Q:What are the five main kinds of restaurant services?A:There are mainly5kinds of restaurant services.They are gueridon service,silver service,plate service,buffet service and takeaway service.48.Q:Whafs the standard of excellence fbr restaurant service in a deluxe hotel?A:The restaurant service in a deluxe hotel is expected to be fast,polite,very professional and of top quality.49.Q:Tell the guests about the choices they have fbr main course.A:What would you like to have fbr main course?We have Sirloin Steak,Roast Lamb,Grilled Prawns and Scallops with Ginger Sauce.50.Q：Ask the guest his preference fbr fried eggs.A：How would you like your fried eggs?Sunny side up or easy over?二、客房服务部分情景应答及答题要点1.Q:When the guest wants to book a standard room in your hotel,but you don't know whether youhave a room or not,what should you say as a reservation assistant?A:Sir,please wait a minute,I'll check if we have a room available fbr you.2.Q:You come to make up room for a guest,but he tells you that he prefers it later because he isbusy doing some paper work,what will you say?A：I will say:Thafs all right.I will come back later.What time would it be convenient fbr you,sir?3.Q:What will you do if the guest says that she wants to use her hairdryer,but it's110volts?A:I will tell the guest that the electrical voltage in China is220volts. And I will sendher a transformer or a hairdryer fbr220volts.4.Q:What should you say when you give the registration form to the guest as a receptionist?A:Sir,here is your registration form,please check your information,if everything is right,please sign your name here.5.Q:If the guest comes to you and says he can't open the door with the key to his room,what will youdo?A:I will go and have a check with him,and help to have his key changed if necessary.6.Q:Try to introduce the different types and styles of rooms in the hotel to Mr.Bellows who ismaking a reservation over the phone.A:What kind of room would you like,Mr.Bellows?We have single rooms,double rooms,suites and deluxe suites in Japanese,British,Roman,French and presidential styles.7.Q:A guest tells you that he is attending an important conference,and wants to have his suitdry-cleaned as soon as possible.What will you do to help?A:I will suggest that he take the express laundry service.There will be an extra charge of50%fbr the express,but the laundry will be sent back to him in four hours.8.Q:Whafs the information you give when you're introducing a guestroom to the guest?A:I will introduce the equipment,the services provided,special facilities and the view the guest may get from the room.9.Q:When the guest wants to do the early departure,what should you ask as a receptionist?A:Sir,today is not your departure date.Would you want to leave earlier?10.Q:If the guest says he would like to sleep late the next morning,what will you suggest?A:Please press the“Do Not Disturb”(DND)button before you go to bed,and you won't be disturbed the next morning.11.Q:A guest wonders if the outdoor swimming pool of the hotel is a right place to cool off and relax.A:Our outdoor rooftop swimming pool features a150-metre long pool.It presents an excellent oasis fbr the guests to cool off and relax after a busy day.12.Q:If the guest asks you to look after the baby fbr her,what will you say?A:I'm sorry,madam.I'm afraid I can't do that.It's against our hoteFs regulation.But we have a very good baby-sitting service.The sitters are well-educated and reliable.13.Q:What will the attendant say to help if a guest asks to have a stain on his clothes removed?A:Sure.We will try our best to remove the stain but we cannot guarantee the result.14.Q:What will you say if the guest complains the beef steak sent by Room Service is rare,while heasked fbr well-done?A:I'm terribly sorry.I will inform the Food and Beverage Department;they'll see to the matter and have another steak prepared to your appetite.15.Q:What will you say if there is no room available fbr the guest who is calling to make areservation?A:I'm sorry,but we are fully booked.Shall I put you on the waiting list?We will contact you if there is a cancellation.16.Q:How do you respond to an unexpected request from the guest?A:I'm not sure,but we'll see what we can do fbr you./1can't guarantee,but lefs see what we can do.17.Q:How do you ask the guest how he likes his steak cooked?A:How would you like your steak cooked?Rare,Medium Rare,Medium,Medium Well,or Well Done?18.Q:Tell the guest how to ask fbr Room Service by telephone.A:You can dial515to ask fbr Room Service.Room Service is available round the clock.19.Q:Explain to the guest the hotel preference policy in making up rooms.A:We always make up the check-out rooms first,unless there is a request.20.Q:Explain to the guest the use of the Hotel Service Directory.A：By referring to the Hotel Service Directory on the writing desk,you'll find detailed information about all the services we provide in the hotel.21.Q：What is not included in the room charge?A：Well,you will find a mini-bar in your e of it will be charged to your account.Also,the hotel provides room service,at an additional charge of course.22.Q:Tell the guests about the voltage difference between the USA and China;remind him that thesockets in the bathroom are fbr110volts and220volts respectively.A:The voltage here is much higher than that in the USA.There5re two sockets in the bathroom,one is fbr110volts and the other220volts.23.Q:The guest would prefer the turndown service fbr him after9:00pm when you'll be off duty.Howdo you respond?A:Don't worry,sir.I will make sure to let the night staff know,and he'll do the turndown service fbr you after9:00pm.24.Q:Explain to the guest how to use the door knob menu to order and have his breakfast in the room.A:You may use the door knob menu to order Room Service.Just tick the items you'd like fbr breakfast,write down the time,and hang the door knob menu outside the door before you go to bed tonight25.Q:The guest orders Room Service,and now you are delivering his breakfast to the room.What doyou say after knocking on the door?A:This is Room e brought you your breakfast.26.Q:Phone the guest and tell him that you've found the cell phone he lost the other day.A:This is Lost and Found.We have found your cell phone.27.Q:Apologize to the guest fbr the delay of his baggage delivery.A:I'm sorry fbr the delay.But the bellman is delivering your baggage up to your room now.28.Q:A visitor comes to meet Mr.Smith in Room2501,but he is not in the room now,what do you sayto the visitor?A:I'm afraid Mr.Smith is not in the room now.Would you like to leave a message?29.Q:How do you respond if a guest complains that one of the pillows in his room smells funny?A:I'm sorry,sir.I will have a new pillow sent to your room right away.30.Q:How do you check with the guest when sending up his luggage?A:Here we are,Room1208.You've got three pieces of luggage in all.Is that right,sir?31.Q:How do you ask the guest to make sure if there is something identical attached to his luggage?A:Is there a tag or anything identical attached to your luggage,sir?32.Q:The guest wants to know if he can make a direct dial international call from his room.A:Yes,sir.You can make a direct-dial international call from your room.Please dial9first,and then the country code,the area code and finally the telephone number.33.Q:Tell the guest where to leave his laundry..A:Just leave your laundry in the laundry bag behind the bathroom door.The attendant will come and collect the laundry.34.Q:Tell the guests to contact you when they have requests..A:If you have any requests,please feel free to let us know,we are always at your service.35.Q:You're sending back the laundry to Mr.Dave.Tell him a button on his shirt is missing,andyou've sewed on a new one fbr him..A：Mr.Dave,here's your laundry.By the way,one button was missing from your shirt,and we've sewed on a new one.36.Q:One guest looks worried,show your concern and offer your help..A:Good afternoon,you look worried.What has happened?How can I help you?/Can I be of assistance?37.Q:How do you ask the guest to sign the name in the POS list?A:I brushed a1000RMB per-authorization for you.Please sign in the POS list to confirm.38.Q:The guest tells you that he's just had a shower,and the bathroom is quite a mess.A:Don't worry sir.I will tidy up your bathroom right away.39.Q:How do you greet the checking-in guests at the Front Desk?A:Good morning.Welcome to the Hotel.Do you have a reservation?40.Q:What are the items of information a receptionist should ask the guests to enter when filling out theregistration form?A:The receptionist should make sure that such information items as the guesfs full name,address, nationality,forwarding address,visiting purpose and signature are all entered correctly and legibly.41.Q:How do you ask fbr guests'personal information politely?A:Excuse me.May I have your name,address and your telephone number?42.Q:Inform the guest that you are able to accept his booking.A:We are glad to tell you that we are able to accept your booking.43.Q：If the guest is calling fbr another bath towel,what will you say?A:I will say“Certainly,sir.I will bring you a new one right away.Would you please tell me your room number?”44.Q:You've helped the guest check in at the Front Desk.And now tell him to follow the bell boy to hisroom.A:If you are ready,the bell boy will show you up to your room.45.Q:How do you inform the guest of the arrival of his visitor?A:A certain Mr.Zhang wants to see you,sir.He is now waiting in the lobby.46.Q:How do you ask the speaker to slow down?A:Excuse me,but would you please slow down a little?/Excuse me,madam,but would you mind slowing down a bit?47.Q:Give two examples of making courteous parting remarks.A:Thank you fbr calling us,sir./Thank you fbr choosing us fbr your service,sir./Thank you fbr staying with us,sir./Thank you fbr using Room Service,sir.48.Q:How do you talk about distance when showing guests the way?A:It takes about20minutes to get there by taxi/bus/on foot./It is20minutes9taxi ride/bus ride/ walk from here.49.Q:How do you check if the visitor of a guest,named Williams,has an appointment?A:Did Mr.Williams know that you were coming?/Is Mr.Williams expecting you?/Do you have an appointment with Mr.Williams?50.Q：How do you respond if a guest complains that there is a noise in his room?A：I'm sorry to hear that,sir.Til try to arrange another quiet room fbr you right away.。
职业英语技能大赛模拟题1
职业英语技能大赛模拟题1第一部分能力测试Part I Listening 听力Section 1Directions: In this section, you will hear five short sentences and questions. There are three pictures marked A, B, and C for each question. Choose the picture that best matches the question. Each sentence and question will be read twice. You will have 10 seconds for each question. （图片判断。
在本节中，你将听到5个句子和相应的问题，每道题配有A、B、C三幅图片，请选择与题目内容相符合的一幅图片。
每道题读两遍。
每题你将有10秒钟的作答时间。
）1.W: I would like to borrow a DVD player. I bought some movie discs today.M: What does the woman need?A)B)C)2.W: I bought a jade necklace for my mum, and a pearl necklace for my sister in China.M: What did the woman buy for her mother?A)B)C)3.W: You look very nice in the red coat, madam. M: Where is the woman now?A)B)C)4.W: I’ve put you in Room 506.That’s a single on the 5th floor. M: what kind of room will the woman stay in?A)B)C)5.W: I’m from Australia, and I’m going to Japan.M: Where does the woman come from?A)B)C)答案：CACCCPart I Listening 听力Section 2Directions: In this section, you will hear a dialogue, and fill in the blanks according to what you hear. The dialogue will be read twice. You will have 1 minute for the task. (填空。
2020年全国职业院校技能大赛中职组客房中式铺床部分情景应答及答题要点语口试题库+翻译
2020全国职业院校技能大赛中职组酒店服务赛项英语口试题库二、客房中式铺床部分情景应答及答题要点：1. Q: When the guest wants to book a standard room in your hotel, but you don’t knowwhether you have a room or not, what should you say as a reservation assistant?当客人想在你的酒店预订一个标准间，但你不知道无论您是否有房间，作为预订助理，您应该说些什么？A: Sir, please wait a minute, I’ll check if we have a room available for you.先生，请稍等，我查一下是否有空房间给您。
2. Q: You come to make up room for a guest, but he tells you that he prefers it later because he is busy doing some paper work, what will you say? 你来为一位客人整理房间，但他告诉你他更喜欢待会，因为他正忙着做一些文书工作，你会怎么说？A：I will say: That’s all right. I will come back later. What time would it be convenient for you, sir?我会说：没关系。
我晚点再来。
先生，您什么时候方便？3. Q: What will you do if the guest says that she wants to use her hairdryer, but it’s 110volts? 如果客人说她想用吹风机，但吹风机是110伏的，你会怎么做？A: I will tell the guest that the electrical voltage in China is 220 volts. And I will send her a transformer or a hairdryer for 220 volts.我会告诉客人中国的电压是220伏。
山东省职业院校技能大赛高职组“现代酒店服务”赛项英语口语测试参考题
山东省职业院校技能大赛高职组“现代酒店服务”赛项英语口语测试参考题2014年山东省职业院校技能大赛高职组“现代酒店服务”赛项英语口语参考题【客房服务】题型一中译英1．您希望我们什么时候为您打扫房间呢？What time would you like us to clean your room?2．枕套脏了，我可以为你更换吗？The pillowcases are dirty. Could I change them for you?3．如果您着急，我们有2小时的加急洗衣服务。
If you are in a hurry, we have a two-hour express laundry service.4．我们可以在4小时内送回您的洗衣，加收50%的额外费用。
We can deliver your laundry within 4 hours at a 50% extra charge. / We can deliver your laundry within 4 hours, but we charge 50% more.5．我们提供不同种类的服务，如水洗、干洗、熨和缝补。
We have different services such as washing, dry-cleaning, ironing and mending.6．您需要我什么时候打扫房间。
When would you like me to clean your room?7.能派人来修理一下窗户吗？Could you get a repairman to fix the window?8．2135房间的浴缸坏了，请派人来修理一下好吗？The bath tub in Room 2135 is out of order/service, Could you please send someone to repair/fix it?9．水龙头一晚上都在滴水。
职业英语技能大赛-职场应用
For Contestant A Only选手A: 假设你是某公司行政经理。
公司要举办年终晚会，你手上有老板发来的活动要求。
你的队友是你的部门同事，手上有三个可供挑选的活动方案。
请与队友沟通，选出一个符合要求的最佳活动方案。
在比赛第一阶段，你需在30分钟内完成：1. 阅读老板提出的活动要求，填写任务单中的Section 1；2. 向队友询问三个活动方案的信息，填写任务单中的Section 2；3. 与队友讨论，选出一个你们认为最佳的活动方案，完成任务单中的Section 3；4. 准备第二阶段的汇报内容。
备注：任务单限选手A填写，供其在赛场陈述时参考用，不作为评分内容。
在比赛第二阶段，你需在3分钟内向裁判汇报任务完成情况，内容需涵盖以下要点：1)What is your group’s task?2)Which plan have you chosen for the party?3)Why have you chosen this plan? (Please give detailed reasons why you havechosen this plan instead of the other two.)For Contestant A OnlyPlease read the email from the boss. It is about her requirements for the plan. Dear Chris,As the end of the year is approaching, our company is going to hold an annual party on the evening of Dec. 31st. Will you please prepare the party?Since the average age of the 40 employees in our company is 26, the party should be interesting and attractive to young people. In addition, it should be held in some place with convenient transportation. We also look forward to some after-party activities, if possible. We are going to have the party after dinner, and the total budget for the party and dinner is no more than 25,000 yuan.Thanks! Don’t hesitate to contact me if you have any questions.Yours,CindyFor Contestant A OnlyWorksheetSection 3 Discuss with Contestant B and make a decision. Which plan do you choose for the party?□Plan A □Plan B □Plan CFor Contestant B Only选手B: 假设你是某公司行政部职员，你的队友是公司行政经理。
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职业英语技能大赛模拟题2第一部分能力测试Part I Listening 听力Section 1Directions: In this section, you will hear five short sentences and questions. There are three pictures marked A, B, and C for each question. Choose the picture that best matches the question. Each sentence and question will be read twice. You will have 10 seconds for each question. （图片判断。
在本节中，你将听到5个句子和相应的问题，每道题配有A、B、C三幅图片，请选择与题目内容相符合的一幅图片。
每道题读两遍。
每题你将有10秒钟的作答时间。
）1.W: Mary lives in Yancheng and she wants to go to Beijing.M: How does Mary go there quickly?A)B)C)2.W:The final exam is coming and I want to prepare for it.M: Where should the speaker go ?A)B)C)3.W: I don’t go to work and do housework at home every day. M: What is the speaker?A)B)C)4.W: What do you think about my new watch I bought yesterday? M:What did the speaker buy yesterday?A)B)C)5.W: The concert is to begin at 10 o’clock tonight and we’ll have an hour to go. M:What time is it now?A)B)C)参考答案：CBCCBPart I Listening 听力Section 2Directions: In this section, you will hear a dialogue, and fill in the blanks according to what you hear. The dialogue will be read twice. You will have 1 minute for the task. (填空。
在本节中，你将听到一段较长的对话。
请根据对话内容填空。
对话读两遍。
你将有1分钟的作答时间。
)TravellingPlanTime(6)_______Destination(7)_____________Purpose To learn its(8)_____________China'sthe HuangshanMountain,(9)_____, etcattractionsWhat to taste sheep (10)____________参考答案：(6). Sunday (7). the Great Wall (8). History (9). SuzhouGardens (10). soup对话原文：M:Hello,Mary. It’s a fine day,isn’t it ?W:Yes , it is.Today is Sunday.I’d liketo visit the Great Wall.M:Why do you want to visit the Great Wall?W:Because the Great Wall is China’s landmark building and it is a building with a long history.I want to learn its history.M:Oh，I see.Do you like China?W:Sure.I like China very much.I particularly like China's attractions.For example, the HuangshanMountain,Suzhou Gardens, etc. I will visit them next time.M:Oh,really?But I prefer Chinese food,such as:Hunan Food,Sichuan Food and so on.W:Yes,Chinese food is delicious. Ah, it’stwelve o'clock. Let us taste sheep soup.M: Good idea. Let's go.Part II Reading 阅读Section 1Directions: In this section, you will read five short texts. There is a question and four possible answers for each text. Choose the best answer for each question. （选择题。
在本节中，你将读到5个短信息。
根据短信息，从每题所给的A、B、C、D四个选项中选出最佳答案。
）1.What does the sign mean?A. Both people and bike can cross.B. People can cross but not the bike.C.Bike can cross but not people.D. Neither people nor bike can cross.2.What does the Spoonful want?A. It wants to thank the customer.B. It wants to help the customer.C. It wishes the customer to do a survey.D. It wants to do advertisements.3.SurveyThe maximal pressure from the students in vocational schools.daily cost 55%homework pressure 30%nothing change 10% others 5%What does the survey suggest?A. Over half of the students worry homework most.B. Leastof the students worry daily cost.C. Nothing change amount to 15% of the total students.D. Least percentage of students choose other reasons.4.Sept. 10 Mr. Liu, I have got a cold and cough badly ,so I can’t go to school. I’m writing to ask for sick leave of two days.Encl. Doctor’s Certificate of AdviceYour student,Wang MingWhat is this note for?A. Asking for two days’ leave.B. Asking the doctor to treat him.C. Describing his illness to the doctor.D. Asking the doctor to give him two days’ leave.5.From the survey, we can see ____________people fail to choose For?A. 26%B. 41%C. 33%D. 74%参考答案：ACDADPart II Reading 阅读Section 2Directions: In this part, you will read five short descriptions and six pieces of information related to them. Match the description and the related information and fill in the brackets with the letters. Notice there is one extra piece of information you do not need.（信息匹配。
在本节中，你将读到5段描述和6条相关的信息。
请将这些描述和相应的信息匹配起来，并把与信息对应的字母填写在括号内。
注意有一条冗余信息。
）One( ) 1. Bailey and his classmates went to the Elderly’s House yesterday afternoon.( ) 2. Carl needs to borrow some costumes from the Opera Troupe.( )3. Julian bought a pair of Ballet shoes last week.( ) 4. Alice Barton needs to look for some books about Percy Bysshe Shelley.( ) 5. Carter wants to know how the clavichord developed into the piano.参考答案： D E F B ATwo( ) 1. Mrs. Liu needs to buy a new quilt.( ) 2. Professor Li wants to buy a new computer to replace the old one.( ) 3. Miss Zhou is going to buy a new dress for her sister’s wedding ceremony.( ) 4. Mrs. Wu wants to cook the Sweet and Sour Chop.( ) 5. Miss Liu wants to buy a pair of shoes for her boy friend.参考答案： D C B F APart II Reading 阅读Section 3Directions: In this part, you will read a passage and five questions about it. Choose the best answer for each question. （选择题。