中职英语Book3 Unit4阅读
高教版中职英语(基础模块 第3册)Unit 4《I’ll have to have my cell phone replaced》ppt课件3
Staff: Good morning! How can I help you, sir?
Tim: I bought this watch in your shop but it doesn’t work very well. Staff: What is the problem? Tim: The alarm doesn’t work and when I took off the watch yesterday, I found it left a green mark on my wrist.
Thomas R. Smith Drivers Co.
3489 Green Ave.
Olympia, WA 98502
Dear Mr Smith, I felt very sorry to read your letter of August 17 about the incorrectly produced leaflets. Since we have been partners for so long, I have already worked out a solution to this problem.
First of all, I express my apology for the delayed production. The assembly line of our company broke down so that we couldn’t finish it on time. As we have signed the contract, we will pay for your loss. Secondly, as for the incorrectly produced leaflets, I think there must have been a communication problem between us. We thought that you expected black and white leaflets. We’re sorry for the mistake and we’ll take all the incorrect leaflets back and produce full color copies for you immediately. What’s more, we will reduce the price by 10%.
中职英语第三册—Unit 4 Popular Music
Unit 4 Popular Music Listening1．教学重点学习关于数字、个人喜好、邀请和应邀的相关表达。
2．教学建议A 本部分主要包含五组发音相似的数词，每组的两个数词都包含相同的音节。
主要以此考察学生阅读数词和分辨音节的能力。
①做每组练习之前，教师可以让学生先快速浏览给出的五组单词，并建议学生默念单词。
提醒学生在放第一遍录音时选择正确的答案，在放第二遍录音时确认选择的答案。
②放第一遍录音，要求学生在放第一遍录音时选择正确的答案。
③放第二遍录音，要求学生在播放录音时再次确认选择的答案。
每组单词之间给出学生2~3秒钟的时间快速浏览下一题。
④教师核对答案，可以以提问的形式或自由回答的形式与学生互动，纠正错误，解决学生对答案的疑问。
B 本部分主要包含一段多个回合的简短对话。
要求学生在播放录音的过程中对所给问题做出回答。
主要考察学生对细节以及文章整体意思的把握。
①练习之前，教师可以让学生先快速浏览所列问题，让学生熟悉文章可能涉及的内容，并且提醒学生在放第一遍录音时了解对话的大体意思。
②放第一遍录音，要求学生在放第一遍录音时了解对话的大体意思。
③放第二遍录音前，提醒学生在录音播放过程中完成对问题的回答。
④放第二遍录音，把对话的每个回合分别播放，每个回合之间给出适当的停顿，要求学生要在录音播放过程中填写对问题的回答。
⑤教师核对答案，可以以提问的形式或自由回答的形式与学生互动，纠正错误，解决学生对答案的疑问。
⑥最后再将整篇对话录音播放一遍，解决学生对答案的疑问，纠正错误。
C 本部分主要包含五个句子的听写，主要考察学生对整句话的理解以及快速拼写的能力。
①做练习之前，教师可以提醒学生在放第一遍录音时了解每句话的大体意思。
放第一遍录音，要求学生在放第一遍录音时了解句子的意思，并且记录句中的关键词汇和短语。
②放第二遍录音前，提醒学生在录音播放过程中记录下连贯的句子。
③放第二遍录音，要求学生在录音播放过程中记录下连贯的句子，每句之间给出5~10秒的时间整理答案。
中职《英语基础教程》第三册-Unit4-电子教案
Unit 4 I’d like to return this jacket because it doesn’t fit my husband.一、单元内容分析本单元的教学重点是掌握关于投诉的词汇与短语。
能够听懂谈及投诉相关话题的对话；正确并熟练运用英语进行投诉的相关表达与句型；能读懂简单的投诉信的短文。
本单元通过呈现生活场景图片，引出投诉这个话题，与学生的生活联系紧密。
学生在以前的学习中对本单元的词汇和短语有少量接触，针对学生的实际情况，教师应该通过合理的设计，帮助学生有效地完成听、说、读、写四个任务，为后面的练习以及语言的输出做好充足的准备。
在教学过程中教师可充分利用图片或设定场景给出语境，让学生在个体或集体活动中充分练习投诉的相关句型。
并在此基础上培养学生具备初步的服务意识，能够以合理的方式处理顾客投诉。
本单元设计成四个课时：第一课时Lead-in + Listening and speaking第二课时Reading and writing第三课时Language in use第四课时V ocabulary practice + Supplementary Reading二、分课时教学设计第一课时Lead-in + Listening and speaking一、教材分析1.教学内容本课时系教材《英语基础教程》（3）第四单元的第一课时，包括Lead-in & Listening and speaking两部分，具体内容为：学习投诉的词汇与短语，听懂并掌握投诉的简单对话，能使用相关句型清楚地描述商品问题并寻求解决办法。
2.教学重点、难点（1）教学重点学习投诉的词汇与短语；听懂投诉的句型；听懂投诉的简单对话。
（2）教学难点掌握投诉的句型；能使用相关句型清楚地描述商品问题并寻求解决办法。
二、教学目标1.知识目标（1）学习并识记投诉的词汇与短语，如：exchange; detail; receipt; record; refund; credit note（2）学会并能套用投诉的句型，如：I’d like to return/exchange……because……Would you please show me your receipt so that……You can exchange it/get a refund.Do you have another……?I’ll come back later and see if ……2.能力目标（1）能听懂关于投诉的对话。
职业教育教材《英语》第三册U402
Words to learn:
• soup /su:p/ n. 汤
• E.g. Soups are important in Shandong dishes.
• soup 汤 • fry 煎，炸 • steam烹，蒸 • roast 烤制的 • sour 酸的，有酸味的
Task 1
sour soup fry steam roast
• 1. His favorite dish is _r_o_a_s_t_duck. • 2. The grapes are__s_o_u_r_. • 3. I’m very glad you like the dishes
[ga:lik] n. 大蒜
• 3. Green onion and garlic are usually used as sseeaassoonniinnggss, so Sbheanudsoendg adsish被es用u作sua…lly…have a sgdtrirseoh[en‘esngsi:oitznnancsioɪltuŋendz.ae]PnenBdo.erpau调.gailsse.se味eSimdniot品mSeSaedhs，eaiaacpnCi佐nslduaeeocn料a.nutssgmocnlbiaiknenegrbt.woeTihteuheasted green onion, Rib St一ew些e植d w物it可h g以re被en用an作d 药Me材at。 Stewed with green onion. Roast meat is also served with green onion.
中职英语(高教版版2021)基础模块3Unit4Customer Service课文
中职英语(高教版版2021)基础模块3Unit4Customer Service课文apology /əˈpɒlədʒi/ n. 道歉arrange /əˈreɪndʒ/ v. 安排battery /ˈbætərɪ/ n. 电池blank /blæŋk/ adj. 空白的charge /tʃɑːdʒ/ vt. 充电check /tʃek/ vt. 检查；核对complaint /kəmˈpleɪnt/ n. 抱怨；投诉damage /ˈdæmɪdʒ/ v. 破坏delay /dɪˈleɪ/ vt. 延迟；推迟；延期deliver /dɪˈlɪvə/ vt. 递送；运载delivery /dɪˈlɪvəri/ n. 递送；运载exchange /ɪksˈtʃeɪndʒ/ v. 调换guarantee /ˌɡærənˈtiː/ n. 保证；担保inconvenience /ˌɪnkənˈviːnjəns/ n. 不便；麻烦leaflet /ˈliːflɪt/ n. 小册子；单张广告mention /ˈmenʃən/ vt.提及；提到patience /ˈpeɪʃəns/ n. 耐心promise /ˈprɒmɪs/ v. 许诺；承诺receipt /rɪˈsiːt/ n. 收据reduce /rɪˈdjuːs/ vt. 减少；降低refund /riːˈfʌnd/ vt. 退还；退款；偿还request /rɪˈkwest/ n. 要求sheet /ʃiːt/ n. 单子sincere /sɪnˈsɪə/ adj. 真诚的sincerity /sɪnˈserɪtɪ/ n. 真诚solution /səˈluːʃən/ n. 解决方法make sure 确保；确定cause loss to 给……造成损失due to 由于；因为in charge of 负责……sports watch 运动手环录音原文Staff: Good morning! How can I help you, sir?Tim Brown: I’d like to have the mobile phone repaired. I bought it several months ago, but it seems to have a problem with the battery.Staff: What’s the problem?Tim Brown: It won’t charge properly. Even if I charge it for a whole night, there is still very little power.Staff: When did you buy this cell phone, sir?Tim Brown: I bought it three months ago.Staff: I’m so sorry for the inconvenience caused. Would you please show me your receipt so that we can check whether it is still under guarantee?Tim Brown: OK. Here you are.Staff: We’ll get your cell phone checked in no time. Please wait a minute.(After half an hour)Staff: Thanks for your patience. We’ve exchanged the battery for you.Tim Brown: Thank you.Staff: It is my pleasure. Please check the phone and sign your name here.参考译文:工作人员：早上好！先生，我能为您做什么？蒂姆·布朗：我想把手机修好。
中职《英语基础教程》第三册-Unit4-教师用书
Unit 4录音文稿Transcript:Dialogue ATina: Good morning. How may I help you?Amy: I’d like to return this backpack because my friend doesn’t like it.Tina: Would you please show me your receipt so that I can record the details. Amy: Here it is.Tina: I’m sorry. This backpack was on sale. There are no refunds on these items. You can exchange it or we can give you a credit note.Amy: Do you have a black?Tina: I’m sorry. Black ones are sold out.Amy: Then I’ll take a credit note. How long is it good for?Tina: It’s good for three monthsAmy: Ok. I’ll come back nex t week to see if I can find something else for her.Dialogue BTina: Good afternoon. How can I help you?Jessie: I’d like to return this jacket because it doesn’t fit my husband.Tina: Would you please show me your receipt so that I can record the details. Jessie: Here it is.Tina: I’m sorry. This jacket was on sale. There are no refunds on these items. You can exchange it or we can give you a credit note.Jessie: Do you have a larger size?Tina: I’m sorry. This kind of jacket is sold out.Jessie: Then I’ll take a credit note. How long is it good for?Tina: It’s good for one year.Jessie: Ok. I’ll come back later to see if I can find something else for him.参考答案Lead-inActivity 11.B2. E3. C4. A5. DListening and SpeakingActivity 2□To return the backpack.Activity 31. a2. b3. dActivity 41. I’d like to return this backpack because my friend doesn’t like it2. Would you please show me your receipt so that I can record the details?3. This backpack was on sale. There are no refunds on these items.4. You can exchange it or we can give you a credit note.Activity 5(略)Activity 6(略)Reading and WritingActivity 7(略)Activity 8Ryan选用的投诉方式：Write a Letter of ComplaintRyan投诉的原因：1.Firstly, according to your website, delivery takes seven days, but in fact it took over three weeks.2.To make matters worse, it is the wrong model.3.In addition, the deliveryman was really rude to us.Ryan希望如何得到解决：Therefore, I would like to ask for an explanation.Activity 91. C2. C3. B4. AActivity 101. Ryan is writing to express his disappointment with delivery service.2. Ryan had to explain to his father on his birthday the delay of delivery.3. Ryan received a running machine TZ-7000 instead of TZ-9000.4. The Customer Service Manager would like to apologize for the inconvenience and disappointment.Activity 11Dear Sir / Madam,I am writing to complain about the quality of the computer.On July 20th 2016, I visited your website and ordered a computer. To my disappointment, there is something wrong with it. It often turns itself off.This problem is unaccep table. Therefore, I’d like to return this computer because it doesn’t work well.I’m looking forward to your response. Please contact me at（021）51375799 or e-mail me at yanyi@.Yours sincerely,Yan YiLanguage in UseActivity 121. a2. b3. a4. aActivity 131. d2. e3. c4. a5. bActivity 14Dear Miss Yang,Thank you for your letter so that we could provide the best solution to your problems as soon as possible. We would like to apologize for the inconvenience and disappointment that you experienced recently.We’ve informed the delivery department to deliver the right product to your house within 2 days. At the same time, we guarantee that the packing must be wrapped well. We would also like to offer you a 20% discount and a free gift.Once again, please accept our sincere apologies. We are looking forward to serving you again.Sincerely,Jake WhiteCustomer Service ManagerActivity 151. b2. d3. c4. aActivity 16return a stained backpackrecord detailsvisit a websitepay for this dinneroffer a discountActivity 171. cover; with2. apologize; for3. According to4. instead of5. explained6. expressSupplementary ReadingRead and decide.1. F2. F3. F4. TRead and answer.1. It aims to protect the customers’ right.2. There are four useful tips on how to protect rights.3. 略本单元语法总结1. 原因状语从句引导原因状语从句的连词有because，since，as，for。
中职《英语基础教程》第三册unit 4
AAccttiivviittyy11 Match and think.
2
Lead in
3
A. I want to pick a pair of high-heeled shoes for myself. B. I’d like to return this camera, because it’s broken. C. I need to exchange this handbag, because it’s stained. D. The staff check the receipt and then record the details. E. The salesperson deals with the customer’s complaint.
Listening & Speaking
Tina: Good morning. How may I help you? Amy: I’d like to return this backpack because my friend doesn’t like it. Tina: Would you please show me your receipt so that I can record the
_r_e_t_u_r_n_
this
backpack because
my
friend
d__o_e_s_n_’t__li_k_e_ like it.
Listening & Speaking
3. This backpack was _o_n_s_a_l_e____ . There are no _re__fu_n_d__s on these items.
husband. Tina: Would you please show me your receipt so that I can
高教版中职英语基础模块 第3册unit 4《i’ll have to have my cell phone replaced》教案.doc
Unit4 I’ll have to have my watch replaced
一、学情分析
这是《英语3（基础模块）》（高教版）第四单元的内容，主要让学生能够听懂顾客投诉时描述的问题和对问题处理的需求，能够使用正确的句子等描述问题并寻求解决方法。
通过熟悉有关描述问题并寻求解决方法的相关表达方法，通过本课学习，需要掌握在工作中遇到投诉时的合理处理方式，让学生具备初步的服务意识，能够以专业的方法对待顾客投诉。
本单元设计分为6个课时：
第一、二课时：Lead-in+ Listening &Speaking
第三、四课时：Reading and writing
第五、六课时：Language in use +words and expression +life and culture 第一、二课时 Lead-in+ Listening &Speaking
第三、四课时 Reading and writing
第五、六课时 Language in use +words and expression +life and culture。
中职英语第三册Unit4 Sports Lesson4 Sailing in Qingdao
Language points
1. were held 与 held 2. Qingdao, as a partner city 作为伙伴城市 3. go sightseeing 观光旅游
4. two kinds of one the other 5. where 定语从句
2.能力 Read and c源自mprehend the passage properly
Spirits of Olympic
(领会奥运精神)
情感: Knowledge of Olympic(了解奥运知识) 3. 情感
Read and choose
Read the passage and choose the answers.
译文：帆船比赛有两种形式。一种是集 at once 体出发的“团队比赛”，另一种是两条 (1) 立刻，马上 船之间一对一的“对抗赛”。
I''ll leave for Jinan at once. (2)=at the same time 同时 I can't do two things at once.
Practice
1.-How many workers are there in your factory? B -There are two_____. A hundreds B hundred C hundred of D hundreds of 2.Yesterday I bought______pencils B dozen A three dozen of B three C three dozens D three dozens of
6.Thousands of fans have started to practice sailing in the sea to enjoy the fun. (1) thousands of 数以千计/成千上万 hundreds of / millions of (2) five hundred / thousand / million 五百/千/万
中职英语第三册Unit 4 Lessson 1 Finding a place to stay
Guest a.what's the rate for a standard room? b. Three nights until Sunday. c. Yes. I'd like to reserve two rooms. d. Two double rooms, please.
3. A: By the way, are there any_________? B: Let me check. Yes, sir. We can give you a 15% discount.
我有我的课堂
Read and match
Receptionist 1. For how many nights? 2. What kind of room would you like? 3. Can I help you? 4. 300 yuan a night for a standard
They were selling shoes at a discount. 他们销售的鞋子正在打折。
We can give you a 75%discount. 我们可以给您打两点五折。
我有我的课堂
reserve [ri'zə:v] v. 预约,预订
Please reserve a room for me. 请帮我预订个房间。
我有我的课堂
Task 4 Listen and complete
Receptionist: Shandong Hotel. What can I do for you? Bob: I'd like to 1_re_s_e_r_v_e a double room for this weekend, from the 6th of July to the 8th. Receptionist: I'm sorry, sir. All the double rooms are booked up for the weekend. Single rooms are 2_a_v_a_i_la_b_le___ at the moment. Bob: what's the 3__ra_t_e___ for the single room? Receptionist: 200 yuan a night, including free breakfast. Bob: Are there any discounts? Receptionist: Let me check. Yes, sir. We can give you a 10% 4_d_is_c_o_u_n_t_. Bob: All right. I would like to have two 5_s_in_g_l_e_ rooms. Pease reserve them for me. Receptionist: May I have your name please, sir? Bob: Yes. My name is Bob Gates, B-O-B, Bob, G-A-T-E-S, Cates. Receptionist: I have reserved them for you, sir. Bob: Thank you.
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高二第三册英语学案
Unit4 Travel and Tourism
阅读
一．快速阅读，回答问题
1.How many cooking methods are mentioned in
the passage? What are they?
2.What are Jiaodong dishes famous for?
_________________________________________
3.What kind of foods made of wheat flour do
you know?
二．再读课文，找出各段的中心词，写在P54。
三．仔细阅读，标注并翻译词汇
consist of____________ surround______________ major______________ be famous for____________ use…as…__________ have a strong taste______ serve…with…______ add…to…________________
freshness______ cuisine_______ stew_______ roast________ marine_________ carp_______ onion_________ garlic________ braised_____ rib_______ seasoning_____ bun__________ 四．翻译全文
一．快速阅读，回答问题
1.What is Jinan famous for?
——————————————
2.Why is it a great joy to hike in Mount
Tai?
二.仔细阅读，标注并翻译词汇
be situated in ______be located in_______ lie on…_________North Chinese Plain_____ consider as______ the capital city_______ political___ economic_____ cultural______ all over the world_____ show respect for_ hike in Mount Tai______ be famous for____ pleasant climate_______ compete with_____ 二．完成课后练习。
能力提升答案
一．1.CBABB 6.BADDC 11.CDACC
二．BBDCA
三．1.因为他的长头发，他没找到任何工作。
2.Why not
3.stared
4.He was in the army.
5.Because the barber found a cap in
Len’s hair.
四．My plan for the winter holiday
Winter holiday is coming. I am looking forward to it. And I have a good plan to spend my winter holiday.
Firstly, I need not get up early to go to school . So I will have enough sleep and take more exercise to keep healthy.
Secondly, I will visit my good friends and teachers. I believe we will have a good time together.
Thirdly, I will finish my homework on time and help my parents do some housework. I will also spend some time reading books I like. I am sure I will have a meaningful winter holiday.。