Unit-4-Hotel-Service

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国际酒店服务英语 Chapter 1 Unit 4 Information service

Unit 4 Information Service
General Knowledge Conversation Text
Exercises
General Knowledge
What role does the information desk
play in a hotel?
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ral Knowledge
• What role does the information desk play in a hotel?
The hotel information desk plays an important part in the hotel. It is generally located near the hotel entrance or faces the entrance. As soon as the customer enters the main lobby, he/she can see it. Its goal is to provide more convenient service to guests.
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General Knowledge
• What role does the information desk
play in a hotel?
• messaging and credit card services
• 8 hours per day foreign currency exchanging
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Conversation
• Scene: A Guest Asks for Service Information • R: Receptionist G: Guest

饭店服务英语

《饭店服务英语》教学大纲（旅游英语专业三年适用）一、课程的性质和目的（一）课程性质《饭店服务英语》是高等职业教育旅游服务类涉外旅游专业酒店管理方向的必修课程。

在涉外酒店管理专业中，本课是实用性较强的课程。

本课程介绍了在酒店业和餐饮业各种场景中的英语知识，并提供练习，帮助学生训练在涉外酒店工作中运用英语的各种技能。

（二）课程的总体教学目的和要求通过本课程的学习，使学生不仅能进一步提高英语基本能力，而且能系统地掌握有关酒店专业的基本知识和服务技能，体现较强的专业实用价值。

在学生已有的英语基础上，继续培养较强的旅游接待服务的听说和自我表达能力。

同时涵盖了英语运用于服务业的各项主要功能，如核实资料、给客人指路、介绍餐饮、提供建议、向客人致歉、了解两种语言文化差异，等等。

同时，在教学中注意加强实践环节，核对学生基本技能的训练和培养，学以致用，以符合高等职业教育应用型人才的培养目标。

二、课程内容本课程根据行业企业发展需要和完成职业岗位实际工作任务所需要的知识、能力和素质要求，以及学生可持续发展的需要选取教学内容。

本课程选用由肖璇主编，世界图书出版社出版的《现代酒店英语实务教程》以及由李秀斌主编，世界图书出版社出版的《现代餐饮英语实务教程》为基本教材。

参考教材为：《朗文现代酒店业英语》，外语教学与研究出版社出版。

课程以饭店的各个主要部分来划分，分为四大讲，它们分别是：饭店前厅部、饭店客房部、饭店餐饮部、饭店康乐健身部、以及饭店其它部门的服务，其中每大讲下面又包含了几个章节，如饭店的前厅部就包括了前厅预定服务、前台接待服务、前台问讯服务、大堂副理服务、前台结账服务以及前厅礼宾服务等几个章节。

三、理论教学内容总学时：64学时（一）CONCLUSIONPart I: A Brief introduction to HotelsPart II: Hotel ServicesChapter 1 Front DeskUnit 1 About Front DeskUnit 2 Room ReservationUnit 3 ReceptionUnit 4 ComplaintUnit 5 Check-OutChapter 2 HousekeepingUnit 1 About HousekeepingUnit 2 Showing the RoomUnit 3 Cleaning the RoomUnit 4 Laundry ServiceUnit 5 Room ServiceUnit 6 Other Housekeeping ServicesUnit 7 EmergencyChapter 3 Other ServiceUnit 1 TelephoneUnit 2 At the Recreation Center（二）Business CenterUnit 1 Secretarial ServicesUnit 2 Taking OrdersUnit 3 Convention ServiceUnit 4 Ticket Service（三）Restaurant ServicePart I Basic Knowledge of Food & Beverage IndustryChapter 1 Brief Introduction of Food & Beverage IndustryChapter 2 Basic Knowledge of Food & Beverage IndustryPart II KitchenPart III Food & Beverage ServiceChapter 1 ReservationChapter 2 Greeting & FarewellChapter 3 Taking OrdersChapter 4 Beverage ServiceChapter 5 Serving at the DinnerChapter 6 Banquet ServiceChapter 7 Bar ServiceChapter 8 Setting the BillChapter 9 Handling ComplaintsPart IV Special Restaurants三、实践教学内容课内实践教学设计课内实践活动主要由课内模拟情景对话组成，实践教学时数为24学时。

《酒店服务英语》—16 Other Services其他服务

classes as well? • Guest: I think I’d like access to all the facilities.13 How much would it cost?
11. I’d like to join the gym. 我想去健身房。
12. Can you give me more information, please? 你能给我更多的信息吗？
phrases may help you.
Gymnasium
swimming pool stationary bike
Treadmill
yoga t
dumbbell set
Unit 16 Fitness & Swimming 健身游泳
Section B Dialogues
Dialogue 1 • Clerk: Hello, sir. How can I help you? • Guest: I’ve heard that you have the
best gym in this city. • Clerk: Yes. We have all the latest
facilities.1 • Guest: Cool. Do you offer trainer
services along with the gym?2 • Clerk: Sure.
Unit 16 Fitness & Swimming 健身游泳
Section A Warming Up
1. Do you have any hobbies in your spare time? What are they? 2. Can you swim? 3. Have you been to a gymnasium? What can you see in a gymnasium? The following words and

酒店英语

酒店前厅英语■服务台常用词汇management 经营、管理market price市价cashier's desk 兑换处coin 硬币accounting desk 帐务处check-out time 退房时间voucher 证件price list 价目表check, cheque 支票sign (动)签字interest 利息form 表格reservation 预订reception desk 接待处tip小费reservation desk预订处luggage office 行李房…per thousand 千分之…spare (形)多余的postpone (动)延期cancel (动)取消traveller's cheque旅行支票pay (动)付款fill (动)填写administration 管理、经营note 纸币registration desk入宿登记处lobby 前厅luggage rack行李架visit card 名片identification card 身份证rate of exchange兑换率conversion rate 换算率charge (动)收费bill 帐单change money 换钱procedure 手续、程序information desk 问询处luggage label 行李标签overbooking 超额订房…per cent 百分之…reasonable (形)合理的cash (动)兑换keep (动)保留、保存bank draft 汇票accept (动)接受procedure fee 手续费fill in the form 填表■电讯服务operator 电话员house phone 内部电话special line 专线dial a number 拨号码hold the line 别挂电话can't put somebody through 接不通ordinary telegram 普通电话receiver 听筒city phone 城市电话telephone number 电话号码replace the phone 挂上电话Line, please. 请接外线。

饭店服务实用英语

《饭店服务实用英语》PartⅠFront Office Service前厅服务?Unit1Room Reservation房间预订Key Words（重点词汇）Receptionist接待员Reserve预订Apartment公寓房间room rate房间价格convenient方便的book预订guarantee担保，保证requirement要求operator话务员Takemessage替……留言Leave message留言Outside line外线Dial tone拨号音Country code国家代码Areascode电话区号IDD(International Direct Dial)长途直拨电拨电话DDD(Domestic Direct Dial)国际长途直拨电话information office问讯处receptionoffice接待室hotel register旅客登记簿registration form登记表manager经理attendant服务员office clerk值班服务员waiter（餐厅）服务员waitress（餐厅）女服务员underyour name以您的名义，在您的名下Useful Expressions（实用表达）Offering Help1)What canI help you,please?2)May I help you,please?3)Is there something I can do for you,sir/Madam? Reservationrequirements1)Are thereany rooms available?2)I want/would like to reservea single room with bath and a fine view.3)I want/would like to reversea room for onenight.4)I want/would like to reservea room from5th April to9th April.Giving Information about Roomsand Room Rates1)Wehave many types of rooms,suchas…2)What kind of room do you want to reserve?3)What rate do you prefer?4)Wecan give/offer you30%off/30%discountat weekends.5)We will give/offer you20%off/20%discount for the group reservation.Accepting a Reservation1)For how long will you stay in our hotel?/How long will you be staying in our hotel?2)Westill haverooms available which meetyour requirements.3)In whosenamewill you reserve?4)I will confirm your reservationinformation.5)Welook forward to your arrival/coming/seeingyou soon.6)Weare expectingyour arrival.Refusinga reservation1)I am sorry.No rooms are available.2)Sorry,Miss Clinton.All the standardrooms havebeenfully booked on the day you plannedto come.3)I am sorry.All the standardrooms havebeenfully booked.What about suite rooms?Revising a Reservation1)Sorry,dueto…，I haveto cancelthe reservationmadein your hotel.2)I want/would like to revise/changemy reservationinformation.3)How would you like to revise/changeit?4)I want/would like to changethe reservationdate?Room types（房型）单人间：Single Room双人间：Double Room大床间：King Size&QueenSize Room标准间：StandardRoom标准间单人住：TSU(Twin for Sole Use)三人间：Triple Room四人间：Quad Room套间：Suite公寓：Apartment别墅：Villa按级别分：经济间Economic Room普通间StandardRoom高级间Superior Room豪华间Deluxe Room商务标间BusinessRoom行政标间Executive Room行政楼层Executive Floor不限房型Run of the House无烟标准间Non Smoking残疾人客房HandicappedRoom带厨房客房Room with Kitchen相邻房Adjoining Room按朝向分:朝街房Front View Room背街房RearView Room城景房City View Room园景房GardenView Room海景房SeaView Room湖景房Lake View RoomUnit2Check-in Service登记入住Key Words（重点词汇）?register['red?ist?]v.登记?passport['pɑ:sp?:t]n.护照?pay[pei]v.支付?check[t?ek]n.支票?receipt[ri'si:t]n.收据?sign[sain]v.签?bellboy['belb?i]n.行李员?luggage['l?gid?]n.行李?brochure['br?u??]n.小册子?deposit[di'p?zit]n.定金?departure[di'pɑ:t??]n.出发Useful Expressions（实用表达）?Greeting guestsand getting information about reservation?1)Good afternoon,sir.What canI do for you??2)Do you havea reservationwith our hotel??3)In whosenamewas the reservationmade??4)Wait a moment,please.I’ll checkour reservationrecordfor you.?5)Your reservation was made by phone and it is guaranteedby credit card.?Registering guests1)May I haveyour passportto fill out the registration form for you??2)Pleasesign your namehere,sir/madam.?Advanceinformation on payment?1)You needto pay a$1000deposit,sir/madam.?2)A$1000deposit is required to be paid in advance,sir/madam.?3)How would you like to pay(your deposit),sir/madam?In cash,bycredit card,or by check??4)Your check is unlimited,pleasesign your namehere,write down the nameof your company and the phone number of the finance department in your company.?5)Pleasekeepyour receipt for the check-out,sir/madam.Useful Expressions（实用表达）?Giving guestskey cards to rooms?1)Your key card and breakfast vouchers are all in this envelope,your room is0302.?2)The breakfasttime is from6:30a.mto10:00a.m.?3)Our bellboy will help you with your luggage and show you to your room.?Wishes?1)Hope you’ll enjoy your staywith us.?2)Wish you a wonderful time here.Unit3Other ServicesRegarding Reception Desk其它有关前台服务?Main Points（知识要点）?※Proceduresof extendingthe stay for a guest?延住服务程序?※Proceduresof changing the room for a guest?换房服务程序?※Proceduresof receiving visitors?接待访客服务程序Key Words（重点词汇）?extend[iks'tend]v.延伸?extension[iks'ten??n]n.延长?transfer[tr?ns'f?:]v.转移?signature['signit??]n.签名?attendant[?'tend?nt]n.服务员Useful expressions（实用表达）?Extending the stay?1)Thereis somechangein my plan.?2)I am wondering if I canextendthe stay??3)I needto stayherefor threemore days.?4)Please wait a minute,Mr.Green,I need to check the reservation recordsfirst.?5)Here are the extensionform anddeposit receipt.?6)You needto pay more asa depositfor extendingyour stay.?Changing the room1)There is something wrong with my bed,can I change to another room?2)Would you mind waiting for a minute,I’ll send someonethere rightaway for a check for you.3)Would you mind transferring to a standardroom on the5th floor?4)The room is similar to the one you arestaying in.s orry for the inconveniencecausedfor you.5)I’ｍ?Receivingvisitors?1)They areexpecting me in their rooms.?2)Would you pleasecompletethis visiting card??3)Pleaseshow the visiting card to the floor attendant?4)Have fun with your friends.Unit4ConciergeService礼宾服务Main Points（知识要点）?※The way to welcome and bid farewell to guests?迎客和送客方式?※Serviceof delivering luggagefor guests?为客人运送行李服务?※Showing gueststo rooms?引领服务?※Introducing facilities and servicesavailable in the hotel?介绍酒店设施和服务Key Words（重点词汇）?doorman['d?:m?n]n.门童?suitcase['sju:tkeis]n.手提箱?elevator['eliveit?]n.电梯?corridor['k?rid?:]n.走廊?carpet['kɑ:pit]n.地毯?rack[r?k]n.行李架?switch[swit?]n.开关?ceiling['si:li?]n.天花板?lamp[l?mp]n.台灯?wardrobe['w?:dr?ub]n.衣柜?hanger['h???]n.挂?laundry['l?:ndri]n.洗衣店，要洗的衣服?instruction[in'str?k??n]n.使用说明Useful Expressions（实用表达）?Greeting guests?1)Welcometo Friendship Hotel.?2)Do you haveany luggage??3)I’ll takecareof your suitcases,?4)This way,please.The receptiondesk is right ahead/over there. ?Helping guestswith their luggageand showing the way1)Shall I help you with your luggage?2)How many piecesof luggagehave you got/do you have？3)This way,please.We need to take the elevator to go to the3rd floor.?Introducing the room facilities and the hotel service1)Pleaseallow me to show you the room,sir.2)Here is the light switch,and this is the remote control for TV/air-conditioning.3)This is the brochure aboutour hotel services4)Do you want me to demonstratethe way of using it,sir??Bidding farewell1)Shall I arrangea taxi for you,sir?2)Here is your taxi,pleaseget in.3)Have a nice trip.Unit5总机服务opetator?Main Points（知识要点）?※Proceduresof wake-up calls?叫早服务程序?※Three ways of wake-up calls?三种叫早服务方式?※Answer inquiries about long distancecalls?解答关于长途电话咨询服务?※The way to takemassages for guests?留言服务Key Words（重点词汇）?operator['?p?reit?]n.操作员，话务员?wake[weik]v.叫醒，醒来?useful['ju:sful]a.有用的?Singapore[,si?g?'p?:]n.新加坡?assist[?'sist]v.协助?response[ris'p?ns]n.反应，响应?ensure[in'?u?]v.保证，担保Useful expressions（实用表达）?Wake-up calls?1)At what time??2)Pleasedial your new wake-up time.The computer will cancel the old time.?3)I’ll wake you up at6:30a.m.tomorrow morning by knocking on your door.?Phonecall?1)To which country,please??2)Would you like a pay call or a person-to-personcall??3)I’ll put you through.Pleasehold on.?4)May I have the areacodeandthe phone number??5)I’ｍafraid you got a wrong number.?6)Shall I connectyou with the international operator??Taking a message?1)I’ｍafraid there is no response.Can I take a message,please?Or you can call later.?2)I’ll passyour message to Mr.Green.3)Would you mind leaving your telephonenumber?Unit6Information Desk咨询台?Main Points（知识要点）?※The way to give directions?指路服务?※Provide shopping information?提供购物信息?※Answer inquiries about transportation?回答交通咨询Key Words（重点词汇）?appreciate[?'pri:?ieit]v.感激?hesitate['heziteit]v.犹豫，迟疑?post[p??st]n.柱子?vase[vɑ:z]n.花瓶?jewelry['d?u:?lri]n.珠宝?feature['fi:t??]n.特色?transportation[,tr?nsp?:'tei??n]n.运输，运输工具?consultation[,k?ns?l'tei??n]n.咨询?maximum['m?ksim?m]a.最高的，最大极限的Useful Expressions（实用表达）?Giving directions1)How will you comehere,madam?2)I’ll tell/show you the way to our hotel.3)I’ll tell/show you how to come here/get there.4)Drive straight along the road,turn left at the second traffic lights,you’ll seeour hotel on the right.5)Go straight and then take the left turn at the next corner,you’ll seeit just in front of you.?Shopping information?1)There area greatvariety of goodsthere.?2)There areso many you canchoosefrom.?Transportation information1)There are two busesgoing to the GreatWall every day.2)How long doesit take to get to the GreatWall？3)It usually takesyou two hours.4)Do you needusto book you tickets?Unit7Check out结帐服务?Main Points（知识要点）?※Proceduresof helping guestswith their foreign currencyexchange ?外币兑换服务程序?※Proceduresof providing check-out service?退房服务程序?※Waysof bidding farewell?送别方式Key Words（重点词汇）?memo['mem?u]n.备忘录?save[seiv]v.保存?refund[ri:'f?nd]v.偿还?handling['h?ndli?]n.处理?luggagehandling.行李寄存Useful Expressions（实用表达）?Foreign Currency Exchange?1)CanI exchangeforeign currency for RMB here??2)What kind of currencyhaveyou got??3)What’ｓt he exchangerate today??4)One hundred US dollars are equal to750yuan RMB at today's exchangerate.?5)How much would you like to exchange??6)How would you like your money??7)Pleasecheck them andkeepthe memo.8)What for??Check-out?1)I'm leaving today,would like to check out now.2)Your name,room number andyour key card,please?3)Did you consumeany thing in your room??4)We'll refund you$335,and hereis the receipt.5)Would you like me to contact the Concierge to help you with your luggage??6)Look forward to seeingyou again.?7)Have a nice trip.?8)Fly safe.1.假设你是上海金茂酒店的预订员简?接到了一位客户从大连打来的电话,他将一个人驾车来上海休闲旅游(leisure travel),要预订一间豪华单人间,并先用信用卡保证预订(credit card guaranteed reservation)?请你和你的同学模拟对话中的角色,准备对话,然后在班上进行口头表演?J:?Room Reservation.Can I help you?S:?Yes,I am calling from Dalian City.I will make a leisure travel to Shanghai next week.So I want to book a room at your hotel.wonderful.What datesdo you needthe room?/For which date/For when,please? J:?That’ｓS:?From September9th.J:?how long will you be staying?/For how many nights?S:?For two nights.J:?How many guests will there be in your party?S:?Just my wife and myself.J:?What type/kind of room would you prefer?A single or a double?S:?A single,please.J:?Could you hold the line,please.I’ll check the list…Thank you for waiting,sir.We have a single room at RMB150and another at RMB180.Which one would you prefer?S:?I’ｄl ike to take the RMB180.J:?May I have a credit card to guaranteethis booking/Do you wish to guarantee the room? S:?Yes,I need to.J:?Will that be your credit card or will you pay in advance?S:?My credit card,please.J:?May I know the type of card and the number?Visa.The card number is4635111033345566,expiration date is Dec.10th,2010. S:?Yes,it’ｓAnd my name is Stephen Nobel.J:?Thanks.Mr.Nobel.Let me just confirm your booking.One single room from September9th to September,in name of Mr.Stephen Nobel.The rate for the room is RMB180 per night.This is a guaranteed to your Visa Card.Your credit number is4635111033345566. Am I correct?correct.Thank you for your help.Goodbye.S:?Yes,that’ｓJ:?Goodbye.We are always at your service.2.假如你是一家电器公司的经理,你们公司打算在12月22日在北京举办庆祝公司成立十周年的会议,会后打算下榻上海金茂酒店,先致电金茂酒店预订部,要求订50间标准双人房,10间豪华双人房,2间套房,时间从12月22日至25日,共4天?请你和你的同学模拟对话中的角色,准备对话,然后在班上进行口头表演?J:?Good morning.Reservations,Janespeaking.May I help you?S:Good morning.This is Stephen Nobel from Dalian Electrical Company.Our company is going to give an anniversary in Beijing on December22nd.Pleasereserve50standard double room,10deluxe double room,2suites.J:?For when,please?S:?Four nights.From December22nd through December25th.J:?Please hold the line one moment.I see your company has an arrangement with this hotel for all types of room.We will give you adiscount at30%.S:?OK.That’ll be fine.J:?What time will you be arriving?S:?We will arrive at2,00p.m.on December22nd.J:?OK.We will make a perfect arrangement for your company.S:?Thank you very much.Seeyou.J:?Goodbye.6.行李员杰克正在帮一位女顾客搬运行李,陪着她把行李拿到房间,并向她介绍客房内的设施?请你和你的同学准备该对话,并在班上表演?J:Excuse me,madam.I’ｍthe bellman.Do you needany help?M:Yes.Can you show me where to deposit my valuable?J:Sure.This way,please.The cashier desk is just over there.(The cashier is helping the guest with the deposit of valuable.)M:Pleasekeep the receipt.Now shall I escort you to your room with your baggage?it?J:Your room is on the fifth floor,isn’ｔright.M:Yes.that’ｓJ:This way to the elevator,please.Let me take your suitcase.M:Good.It is facing a beautiful garden.J:Can I put the suitcase here,madam?M:Thank you.May I ask where the dining hall is?J:We have two dinning halls on the third floor and the ninth floor respectively.The former servesChinese food,and the latter western-styled cooking.M:Good.Pretty convenient.Thank you for the information.J:You are welcome,sir.I hope you’ll enjoy your stay here.。

八年级英语(人教版)上册单元速记巧练 Unit 4【速记清单】

【答案】B
【详解】句意：——欢迎来到我们的城市。到目前为止你觉得怎么样？——它很棒。
考查同义句替换。What’s the price of价格是多少；What do you think of你觉得怎么样；What’s it made of它是什么做的；Why do you like it你为什么喜欢它。根据“It’s great.”可知，问句是问对这个城市的评价；How do you like与What do you think of同义。故选B。
重点短语
movie theater , be close to ,so far ,have…in common ,all kinds of , be up to
play a role , make up ,for example , take…seriously
重点句型
1. It has the most comfortable seats.它有最舒服的座位。
2．（2019秋·山东济南·八年级统考期中）—Hi, Helen! Welcome to our neighborhood! __________?
—It's fantastic, but I still don't really know my way around.
A．How do you like it so far?B．Is there a cinema around here?
choose, act, give , comfortable, close, worst , fresh , worse , pretty , creative, poor , cheaply, carefully , comfortably , beautifully , seriously .etc

服务行业英语口语培训PPT

2024/8/17
19
Unit 3 Booking a Hotel Room 预订酒店房间
Key Words (关键词汇) hotel / hEu´tel / n.旅馆 clerk / kla：k/ n.职员 customer / ´kQstEmE / n.顾客 date / deit / n.日期 last name 姓 reserve / rizE：v / v.预订 separate /´sepErit / a.单独/分开的 shower / ´∫auE / n.淋浴 pension / ‘pen∫En / n.伙食 I nclusive / in´klu：siv / a.包括的 check / t∫ek / n.支票 deposit / di´pCzit / n.定金
这儿离机场多远？ T：It′s about an hour′s drive .
开车大约1小时的路程。 P：I need to get there before eight . Can we make it ?
我得在8点前到机场。我们能赶到吗？ T：I can′t promise , but I′ll do my best .
3．Which counter should I go for checking in ? 我到哪个柜台办理登机手续？
4．Can I see your ID , please ? 请您出示身份证件。
5．What time will boarding start ? 什么时候可以登机？
2024/8/17
H：Certainly ,Two separate rooms with shower and bath .Full pension. 当然可以，两间独立的房间，带有淋浴和浴缸。伙食全包。

新编实用英语综合教程2 -Unit 4 Hotel Service教案

Unit 4 Hotel Services Unit GoalsWhat you should learn to do1.Book a hotel room and services2.Check in /out at a hotel3.Fill in a reservation form4.Fill in a room reservation cardWhat you should know about1.Hotel services in the USA2.Relative clauseSection I Talking Face to Face1.Imitating Mini-Talks2.Acting out the Tasks3.Studying Email Information on the Internet4.Following Sample Dialogues5.Putting Language to UseSection II Being All Ears1.Learning Sentences for Workplace Communication2.Handling a Dialogue3.Understanding a Short Speech / TalkSection III Trying your Hand1.Practicing Applied Writing2.Writing Sentences and Reviewing GrammarSection IV Maintaining a Sharp EyePassage 1 :Information Related to the Reading Passage1. Kinds of hotels in the United States:Places to stay for a short time may be called hotels, hostels, motels or motor hotels, inns, lodges or resorts. Hostels, also referred to as youth hostels, are often for students working away from home. Motels have plenty of parking space and are usually near a freeway or highway. Inns are usually like motels. Lodges and resorts, or resorts hotels, are in the mountains, on the coast, or near lakes.2. Kinds of beds:Beds go by many different names. Starting with the smallest, there are single, twin, double, queen and king size ones. “Long boys”are for exceptionally tall people. At some hotels, queen beds are the smallest size used, so a double room has two of them. Some hotels even offer their guests waterbeds. A rollaway can be moved into a room to sleep an extraperson. Hide-a-beds are sofas that fold out to make beds.Text Welcome to Climer LodgeMiami UniversityOxford, Ohio 45056Welcome to Climer Lodge. We are fortunate to have this beautiful facility to accommodate very special guests from Miami University. In our efforts to serve you, we ask that you note the following:●The resident manager lives in Room 129, near the lobby entrance, and may be reached by dialing 9-5226. Please contact the manager if you have any questions or needs after 5:00 P.M. on weekdays and throughout weekend stays.●On the lower level of Climer you will find an ice machine, a canned beverage machine, a lounge area and kitchenette where coffee and tea and a light continental breakfast are provided.●Lounge Hours:6:00 A.M. to 11:00 P.M. daily. It is a non-smoking atmosphere.●Recreation Center Hours:9:00 A.M. to 10:00 P.M., Sunday through Thursday. 9:00 A.M. to 11:00 P.M. onFriday and Saturday. No lifeguard is on duty in the swimming pool. Parents are required to be present at all times when children are in the pool. No children are allowed in the sauna.●Check-out time is 10:00 A.M. Upon departure, please leave the key in your room.Phone Instructions:●On-campus calls: Dial only the last 5 numbers. No need to dial the 52 prefix.●Local telephone calls: Dial 88, then the 7-digit off-campus number.●AT&T operator-assisted calls (collect, calling card, etc.) —dial 80, the area code(for all long distance calls), then the telephone number.To place an international call: Dial 8+011+Country Code+City Code+Number ●EMERGENCY PHONE NUMBER: PUBLIC SAFETY —911 (Police, Fire, Medical)Language Points1 Explanation of Difficult Sentences1. (Para. 1) We are fortunate to have this beautiful facility to accommodate very special guests of Miami University.Analysis: In this sentence the infinitive phrase to have this beautiful facility ...is used as an adverbial of reason, modifying are fortunate.Translation: 我们很荣幸为迈阿密大学尊贵的客人们提供优美的住宿条件。

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Receptionist: Good evening! Welcome to Village Inn. What can I do for you?
You: ___I_h_a_v_e_a__r_es_e_r_v_at_i_on__w_i_th__y_o_u____. (我在这儿预订了房间。)
Receptionist: May I have your name, please?
You: Here you are.
Back
Unit | Four
Speak and Translate
6 Imagine you are checking in at a hotel. You are talking with the receptionist. Fill in the blanks according to the Chinese version provided.
You: I’m Tom Addison.
Receptionist: Yes, Mr. Addison. You’ve made a reservation for one single
room. 2 ____M_a_y__I _h_a_ve__a_l_oo_k__a_t_y_o_u_r_p_a_ss_p_o_r_t___________? (我可以看一下您的护照吗？)
Unit | Four
Studying Hotel Ads
Study and Imitate 3 Hotels usually advertise in newspapers to attract guests. Now look at the
following advertisements and try to use the information in them in your face -to-face talks.
• 10. 很抱歉，我们现在没有空房。
Unit | Four
Speak and Translate
6 Imagine you are checking in at a hotel. You are talking with the receptionist. Fill in the blanks according to the Chinese version provided.
零钱。)
Back
Unit | Four
读82页第3题两个酒店广告，找出下列问题的答案
• 1.How many rooms are there in this Holiday hotel?
• 2. When is coffee served? • 3. How long is the office open? • 4. Is breakfast included in the bill? • 5.Do people have to pay for their children
Receptionist: Yes, thanks. 4 ___H__er_e_i_s_t_h_e_k_e_y_c_a_r_d_t_o_R_o_o_m__5_0_1_2______. (这是5012房的房卡。)
You: Can I go to my room now?
Receptionist: Sure, 5 __T__h_e_b_e_ll_-m__a_n_w_i_ll_s_h_o_w__y_ou__th_e__w_a_y____________.
to stay with them in the hotel?
Unit | Four
• 6. What is the room rate for 3 persons in Village Green Inn?
• 7. When should you check out of the hotel?
• 8. Where should a guest leave his/her key when leaving the hotel?
三天前入住的。) You: That’s right. 3 (询问每晚的房费是
多少。)
Receptionist: $59 per night. You stayed here for 3 daysIn cash, please. Here you are, $200. Receptionist: Thank you. 5 (向客人交代所找的
Receptionist: Good morning. Can I help you,
madam? You: 1 (表示要结账。)
Receptionist: OK. Would you please tell me your
name and room number?
You: Nancy Birley, Room 4608. Receptionist: Yes, Miss Birley. 2 (说明客人是
(接待员会给您带路的。)
You: Thanks.
Back
Unit | Four
Speak and Communicate
7 Imagine you are checking out at a hotel. Play your role according to the clues given in brackets.
翻译
• 1.我要先寄付押金吗？ • 2. 你是用信用卡还是现金支付？ • 3. 我可以订一个双人房间吗？ • 4. 你们接受旅行支票吗？ • 5. 早晨好。假日酒店客房预定部？ • 6. 这里的单人房间一天多少钱？ • 7. 你什么时候入住酒店？ • 8. 下午两点前你要结账退房。 • 9. 请问明天你们是否有单人的空房间？
Receptionist: 3 ___W__o_u_ld__yo_u__p_le_a_s_e_f_il_l o_u_t_t_h_e_r_e_g_is_t_ra_t_io_n__fo_r_m________? (请您填一下这张登记表好吗？)
You: Here it is. Is it all right?