酒店服务礼貌英语用语
饭店服务英语三百句
Thank you for coming. Wishing you a great day.
桑拿按摩服务
欢迎词
询问需求
介绍服务
预约服务
礼貌送客
Welcome to the sauna and massage room. May I help you?
What kind of massage do you prefer, Swedish or deep tissue massage?
03 前厅服务英语
预订服务
总结词：掌握常用预订句型，能够顺利帮客人完成预订。
详细描述
1. 确认客人需求：使用礼貌用语，询问客人姓名、房间类型、入 住时间和离店时间。
2. 提供房间类型：根据客人需求推荐合适的房间类型，并告 知价格和优惠政策。
3. 确认预订信息：重复客人的预订信息，并请客人确认。
4. 提供联系方式：礼貌地告诉客人预订已经完成，并留下 自己的联系方式，以便客人随时联系。
常用语句
1. May I have a reservation for two at 8 pm tonight?2. I need to cancel my reservation for four at 7 pm tomorrow.3. I have a reservation under the name of Smith.
电话总机服务
总结词：提供高效、准确的电话总机服务，确保客人需求得到 及时解决。
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详细描述
1. 接听电话：礼貌地接听电话，并询问客人需求，如转 接、留言等。
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2. 提供帮助：根据客人需求提供相应的帮助，如联系相 关部门、安排车辆等。
酒店管理英语
学酒店管理的常用英语，口语，礼貌用语Welcome to our hotel. 欢迎光临。
Can I help you?我能帮你忙吗？What kind of room would you like, sir?先生，您要什么样的房间？Please wait a moment. I have to check if there is a room available.请稍等，我查一下有没有空房。
Enjoy your stay with us.希望您在我们这里住的愉快。
酒店基础礼貌服务用语1 礼貌地与客人打招呼及称呼客人，表示你对他们的热情欢迎:—“早上好，小姐/先生。
”“Good morning, madam/sir.”—“下午好，小姐/先生。
”“Good afternoon, madam/sir.”—“晚上好，小姐/先生。
”“Good evening, madam/sir.”﹡客人喜欢听你称呼他的姓氏，因此尽可能常用，如：“王先生，陈小姐，李太太”等。
—“很高兴再次见到您（欢迎再次光临），王先生。
”“Nice to see/ meet you again, Mr. Wang.”或与客人互相寒暄：—“您今天好吗？”“How are you ( today)?”—“我很好，谢谢，你呢？”“I’m fine, thank you, and you?”nbsp;“很好，谢谢您？”“I’m very well, /I’m fine, too. Thank you.”※ Useful Words and Expressions:1) Sir 2) Madam 3) Miss 4) Ms 5) meet 6) Good morning/ afternoon/ evening!7) Glad / Nice to …8) How do you do? /How are you ?2 主动向客人提供帮助:—“我可以帮您吗？”“May I help you?”/What can I do for you ?﹡尽量为客人多做一点：—“还有什么需要我帮您吗？”“Is there anything else I can do for you?”※ Useful Words and Ex pressions:1) May /Can I …?2) If you need my help, just call me please.3 记住一些能讨人喜欢的言词:—“谢谢。
酒店礼貌用语英语音标
礼貌用语先生/女士，您好！欢迎光临！请问有预定吗？请问哪个包厢的？请问您几位？请问坐大厅还是坐包厢？这边请，小心地滑，小心台阶！请坐。
请问喝什么茶水？请问可以点菜了吗？这是我们的菜牌请过目。
请问喝点什么酒水饮料？这是您点的酒水请过目。
请问可以打开吗？请用小毛巾！小心烫手！打扰一下，帮您上道菜/打扰一下帮您换个烟缸/打扰一下，帮您换个骨碟/打扰一下，帮您斟酒水/打扰一下邦您斟茶水。
您的菜已上齐请慢用。
请问您点的主食可以上了吗？这是我们酒店为您赠送的果盘请慢用。
好的，请稍等，谢谢，不客气，马上来，不好意思。
让您久等了，这是找您的零钱请收好/这是您的发票请收好。
请带好随身物品。
慢走，谢谢光临/欢迎下次光临！Sir/Madam, how are you? Welcome to our hotel（həuˈtel）! Would you kindly（ˈkaɪndli）inform（inˈfɔ:m）us whether you have a reservation（ˌrezəˈveiʃən）, which room has been（bɪn）booked and how many people there are? Will you sit in the hall（hɔ:l）or in the room? Come this way, please. Be careful and watch the steps(step). Please sit down. What would you like to drink? Are you ready to order(ˈɔ:də) now? Here are our menus(ˈmenju:). What would youlove to drink? Here is your beverage(ˈbevəridʒ). Can I open it? Please use towel(ˈtauəl). Be careful, it is hot(hɔt). Excuse me, have a dish, change an ashtray, change a plate/ Excuse me, have a drink, refill([ˈri:fɪl) the tea. Your dish(diʃ) is all here. Can the main(mein) dish be placed (pleisis)now? Please enjoy(inˈdʒɔi) the fruit(fru:t) we present(ˈprezənt) as free(fri:) of charge([tʃɑ:dʒ). OK, please wait a minute(ˈminit). Thank you. You are welcome. It will be ready soon(su:n). We are sorry. We are sorry to keep you waiting so long. Here is your change(tʃeindʒ)/ Here is your receipt(riˈsi:t). Please take away all your goods(ɡuds). Goodbye, you are welcome to come again.。
酒店英语服务礼貌用语
酒店英语Hotel English第一章日常英语（Daily English）1、称谓语：（单独用，常放句后）先生（Sir）小姐（Miss）太太/女士（Madam）（何姓一起使用）XX先生（Mr. X）XX小姐（Miss. X）太太（Mrs. X）2、问候语：早上好/下午好/晚上好（Good morning /afternoon / evening）(初次见面打招呼) （Q：How do you do?）(A：How do you do?)(已相识之间的问候) （Q：How are you?）（A：Fine, thank you.）3、欢迎语：欢迎光临我们宾馆/餐馆。
（Welcome to our hotel./restaurant.）欢迎您来这里用餐。
（Welcome to have meals here）见到您很高兴。
（Nice to meet you.）4、致谢用于及答语：谢谢您！（Q：Thank you）乐意效劳（A：You are welcome./It’s my pleasure）谢谢您的光临/好意/提醒（Thanks for your coming./kindness./reminding.）5、道歉用语及回答：对不起。
（Q：I’m sorry.）不用介意。
（A：Don’t mention it./Never mind./ That’s all right.）打扰您了。
（Sorry to disturb you!）对不起让您久等。
（Sorry to have kept you waiting）6、听不清客人的话：请您再说一遍好吗？（Pardon?/ I beg your pardon?）您能说慢一点儿吗？（Would you please speak a little more slowly?）7、①对不起，我的英语不是很好，请稍等，我叫另一个人来帮助您。
I’m sorry, but I only speak a little English. Wait a moment, I will get someone to help you.②我去叫经理过来，他非常乐意帮您。
酒店客房英语教学服务用语
HK Service English服务用语问候语1、Good morning ,sir(madam) 早上好,先生(小姐)。
2、Good afternoon ,ladies and gentlemen下午好,女士们,先生们。
3、Good evening ,miss Price晚上好,普莱丝小姐。
4、How are you today ,Mr. Brown ?你今天好吗?布朗先生.。
5、I’m quite well ,thank you. 我很好,谢谢你。
6、Hs good to see you again ,sir(madam)再次见到你真快乐,先生(小姐)。
7、Nice to meet you ,sir. 见到你真快乐，先生.。
8、Are you Mrs. Best? 你是贝丝特夫人吗?9、You must be professor Ford. 你一定是福特专家。
10、May I know your name, sir(madam)?我可以懂得你旳名字吗?先生(小姐)。
11、Here’s a letter for you ,Dr white.怀特医生,这儿有你旳一封信。
12、you’re wanted on the phone, Captain Smith.史密斯船长,有你旳。
13、Welcome to our hotel, miss Henry.欢迎来到我们酒店,享利小姐。
14、May I be of service to you, Mr. Baker ?我能为你服务吗?贝克先生?15、Can I help you, Ms Blake?能帮你吗?布雷克小姐?16、Would you take the seat ,young lady ? 请坐，小姐。
提供协助7、May I help you ?18、Can I help you? 我能帮你吗?19、What can I do for you ? 我能为你作什么?20、May I take your bag for you?我可认为你拿你旳手提包吗？21、May I help you with your suitcase?我能帮你拿你旳箱子吗？22、Would you like me to call a taxi for you ?你需要我为你叫一辆出租车吗？23、Thank you very much. 非常感谢24、Thanks for the trouble . 麻烦你了25、It’s very kind of you? 你真是太好了26、No, thanks. 不用了，谢谢感谢语及应答27、You’re welcome. 欢迎你28、Not at all. 不用谢29、That’s all right. 没关系30、Don’t mention it. 别提了31、It’s my pleasure. 这是我旳荣幸表达欢迎32、Welcome ,sir(madam).欢迎光顾，先生（小姐）33、Welcome to our hotel ,sir (madam).欢迎光顾我们酒店，先生（小姐）34、Welcome to our western restaurant.欢迎来我们西餐厅35、We’re glad to have you here.我们很快乐你来到之儿36、I’m always at your service ,sir (madam).随时为你效劳,先生(小姐).道歉37、I’m sorry, sir (madam).对不起,先生(小姐).38、I’m very sorry. 非常抱歉.39、I’m sorry to trouble you. 对不起打扰你了.40、I’m sorry to have taken so much of your time.对不起占用你太多时间了.41、I’m sorry to have kept you waiting .对不起让你久等.42、Excuse me for interrupting you.原谅我打挠你了.43、I hope you’ll forgive me.我但愿你能原谅我.对道歉语旳应答44、It doesn’t mater. 没关系.45、It’s nothing. 没什么.46、Never mind. 别放在心上.47、That’s nothing. 没什么.48、Don’t bother about that. 别再想它.49、Don’t worry about it. 别紧张.50、Don’t apologize, It was my fault. 别道歉,这是我旳错(二) 客房服务常见用语1．Housekeeping．May I come in？我是客房旳，可以进来吗？2．When would you like me to do your room，sir？您要我什么时间来给你打扫房间呢，先生？3．You can do it now if you like．假如您乐意，目前就可以打扫。
酒店英语服务礼貌用语
酒店英语服务礼貌用语酒店是一个提供住宿、餐饮和其他服务的场所，因此，为了给客人提供良好的体验，酒店员工需要具备一定的英语服务礼貌用语。
以下是一些常用的酒店英语服务礼貌用语，帮助员工与客人进行沟通和交流。
1.欢迎客人- Good morning/afternoon/evening! How can I assist you?2.询问客人需求- How may I help you?- Is there anything I can assist you with?- Can I help you with anything else?3.提供住宿信息- Our hotel has different room types available for you to choose from.- We have single rooms, double rooms, and suites.- Each room is equipped with modern amenities such as air conditioning, TV, and free Wi-Fi.- Our hotel also offers room service, laundry service, and wake-up calls.4.接待客人- May I have your name please?- Can you please fill in this registration form?- Here is your room key.- The elevator is on your right/left.5.向客人提供额外信息- The swimming pool is located on the third floor.- The breakfast buffet is served in the dining hall from 7 am to 10 am.- The gym is open 24 hours a day.- The hotel provides a shuttle service to the nearby attractions.6.帮助客人解决问题- I apologize for the inconvenience. Let me solve it for you right away.- I will make sure to address this issue immediately.- Please allow me to find a solution for you.- Thank you for bringing this to my attention, I will take care of it.7.对客人的感谢和赞美- Thank you for choosing to stay with us.- We appreciate your business.- Your feedback is greatly valued.- We are delighted to have you as our guest.8.打招呼- Good morning/afternoon/evening!- How is everything going today?- How was your day?9.提供服务建议- Our concierge can provide you with information about local attractions.10.在客人离开时道别- Have a pleasant day!- Thank you for staying with us. We hope to see you again soon.- If you need anything else, please don't hesitate to ask.- Safe travels!除了以上的常用礼貌用语，酒店员工还应该学会主动倾听客人的需求、提供帮助和解决问题。
星级酒店服务用语中英文对照版
一、预定1、上午/下午/晚上好，我能为您做些什么？Good morning / afternoon/ evenig, May I help you?2、请问您一共有多少人来用餐？How many presons are there in you party,Sir/Madam?How many gicests are coming?3、请问您几点到？What time would you like to arrive?4、请问您贵姓？May I have your name,please?5、可以留下您的联系方式吗？May I take your telephone number,please?6、请问您有什么需求需要我们做准备的？Is there anything specis you would like us to prepore?7、如果您有什么要求，请通知我们。
If you have further requiements,please let us know.8、恐怕我们餐厅给您留座到晚上8：00。
I'm afraid that we only can guarantee the table before 8:00in the evening.二、迎宾1 、上午好，欢迎光临。
Welcome to our restanrant.2、我能为您做些什么？May I help you?3、请问您是否有预定？Do you have a reservation?4、请问您一共有多少人来用餐？How many persons5、请这边走/请跟我来。
This way please/Follow me,please.6、先生，您看见在这里可以吗？Would you like to sit here,sir?7、您是愿意靠窗户坐还是靠门坐呢？Which do you prefer,by the window or near the door?8、您对这张餐桌还满意吗？Is this table fine with you?9、这是您的菜单，先生。
酒店基本服务用语中英文
酒店基本服务用语一、欢迎和问候语：1) Good morning(afternoon, evening),sir(madam). 早上(下午、晚上) 好，先生(夫人) 。
2) How do you do ? 您好！(初次见面)How do you do ? 您好！Glad to meet you . 很高兴见到您。
3) How are you ? 您好吗？Fine , thanks. And you ? 好的，谢谢。
您呢？4) Welcome to our hotel (restaurant, shop). 欢迎您到我们宾馆(餐厅、商店) 来。
5) Wish you a most pleasant stay in our hotel . 愿您在我们宾馆过得愉快。
6) I hope you will enjoy your stay with us . 希望您在我们宾馆过得愉快。
(客人刚入店时)I hope you are enjoying your stay with us . 希望您在我们宾馆过得愉快。
(客人在饭店逗留期间)I hope you have enjoyed your stay with us . 希望您在我们宾馆过得愉快。
(客人离店时)7) Have a goodtime ! 祝您过得愉快！二、电话用语8) I’m Shangshui Hotel, Front Desk.. Can I help you ?山水大酒店，前厅。
需要帮助吗？9) Sorry , I’ve dialed the wrongnumber. 对不起，我拨错号了。
10) May I speak to your GeneralManager? 能和你们总经理说话吗？Speaking.我就是。
11) Sorry. He is not in at themoment . 对不起，他现在不在。
Would you like to leave amessage ? 您要留口信吗？12)Pardon ?对不起，请再说一遍好吗？I beg yourpardon ?对不起，请再说一遍好吗？三、祝贺语13)Congratulations! 祝贺您！14) Happybirthday! 生日快乐！15) Happy New Year! 新年快乐！16) MerryChristmas! 圣诞快乐！17) Have a nice holiday! 节日快乐！18) Wish you every success! 祝您成功！四、答谢和答应语19) Thank you (very much). 谢谢您(非常感谢) 。
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酒店服务礼貌英语用语
酒店服务礼貌英语用语
(Knocking at the door.)(敲门。
))
May I come in?我可以进来吗?
Come in,please.请进。
Please don't come in.请不要进来。
Just a moment(a minute),please.请稍等一下。
I'm sorry to disturb you.May I clean the room,sir?对不起打扰你了，我来打扫一下房间好吗? All e in,please.好的，请进来。
Please clean it when I am out.我马上要出去，请等一会儿打扫。
May I change the water of the thermos now?我现在可以换水吗?
Yes,please.请换吧。
Some of my friends will come and see me this afternoon.Will you please give me some more hot bottles and tea cups?
下午我有几位朋友来访，请给加些热水瓶和茶杯。
Well,we'll send tea into the room when the visitors come.
好，客人来访我们会端茶进来的。
By the way,is there any mail for me?顺便一下，有我的邮件吗?
No.If there is,I'll give it to you in time.没有。
如果有的话，我会及时给你送来的。
Why did you come in without my permission?你为什么没经我允许就进来了?
It's my negligence.I beg your pardon.我疏忽了，请你原谅。
I come and make the bed.Shall I do it now or later?我来做夜床，你看是现在做还是等会儿做? Since you have come,you may do it now?既然来了，现在就做吧。
Here's your clean laundry.you'd better check it.衣服洗好了，请您过目。
I am collecting the fee of the long distance call.我来收长途电话费。
This is the bill for the room rent of half a day.这是补半天房金的帐单。
Here is a telegram for you.这儿有一封你的电报。
Why is it unsealed?它怎么被拆开了?
Because there is no name of the receiver on the envelope,therefore the clerk unsealed it in order to find out the name of the receiver.
因为电报封面没有收报人姓名，服务台为了查对姓名而拆开的。
Have you lost anything today,sir?先生，你今天丢过什么东西吗?
Yes,a wallet.I'm looking for it now.丢了一只皮夹子，我正在找呢。
What is there in the wallet?皮夹子里有些什么?
My daughter's photo and some money.有一张我女儿的照片，还有一些钱。
Look,is this wallet yours?看，这只皮夹子是不是你的?
Yes,it's mine.Thank you ever so much.是我的，太感谢你了。
I want to borrow China Daily of these days.我要看这几天的《中国日报》。
Please get some copise of China Pictorial for me.请拿几份《中国日报》给我。
Please bring some chairs for me.请拿几把椅子来。
Please get me some soap.卫生间的肥皂要添了。
The slippers are wornout.Change them for me,please.拖鞋坏了，请给换一双。
Get a hotwater bottle,please.请拿一只热水瓶给我。
I feel a bit cold when I sleep.Please get me a blanket.我睡得有点冷，请给我加一条毯子。
I need another pillow.我需要加一只枕头。
All right,I'll get it for you right away.好的，我就去拿。
Just a moment,I'll do it right now.请稍等一下，我马上给你办好。
Excuse me.对不起。
I am sorry.很抱歉。
I beg your pardon.请你原谅。
Pardon me for interrupting.对不起打扰你们了。
Please excuse me for coming so late.请原谅我来迟了。
I'm sorry I was so careless.很抱歉我太粗心了。